Hampton Inn Texas City

Left the room at 1100am, returned at 930pm to find room had not been cleaned, dirty towels still piled up on floor from the night before, one trash can had been emptied the other one was still full, linens not changed/beds not made. This was the last thing we needed after a long day in the sun. Apparently housekeeping claimed that we had placed a do […] not disturb sign on the door and so they didnt enter the room. If that's the case, who emptied the trash? Called the front desk, general manager Anand D. was very rude, yelling at me that he trusts his housekeepers and that I needed to get out of the way so he could help other customers, after he threatened to throw 2 women with 3 small children out in the middle of the night. I then called the corporate office. They reassured us that no one was getting thrown out and to call the police if he tried. They spoke with him and said he would apologize and he told them he was under a lot of stress and would bring us towels and linen and a walmart gift card. Stressed or not that was VERY unprofessional. I will say the ladies that handle the breakfast area were awesome, the selection was great. Thanks to Christine at the corporate office for her help and also the front desk manager Cherye who helped us check out, she was very nice. Maybe it's just the one guy Anand and certain untrustworthy housekeepers that are bringing this place down. We will never go back. Read more

Genuine Hotels.com guest review

The beds were too soft. The T.V, did not work, moved to another room and only got 2 channels on that one. We were booked for 5 or 6 days and checked out after 2 nights.

Genuine Hotels.com guest review