Lake Buena Vista Resort Village & Spa a staySky Hotel/Resort

The bed sheets had not been changed and it was to late when we realized this. The next morning we asked that they be changed. At 6PM we came back, but nothing was done. We stop at the reception again before going out, to tell them about it. When we came back at 11PM, we had the bed sheets on the table. So on top of having to sleep the first night in […] dirty bed sheets, the next day I had to do it myself. POOR SERVICE. The room also needs maintenance. The toilet fan is so loud, that we had to keep the light off. The smell in the shower smelled like sewage. Read more

Genuine Hotels.com guest review

Dirty floors in the rooms Mold in the bathroom on window sill n walls

Genuine Hotels.com guest review

At check-in, the staff were very friendly and the lobby was clean and nice. The rooms were very spacious but were very worn. Housekeeping seems to be lacking and the kitchen was not stocked appropriately for cooking. The comforters on the beds were not clean and the sheets had spots on them that made me question whether or not they had been cleaned. […] If you choose this hotel, I would recommend taking your own linens. Read more

Genuine Expedia guest review

Bed sheets smell horrible and had stains. Very very very uncomfortable bed and pillows.

Genuine Expedia guest review

Walls are paper thin. I was up all night listening to neighbors above us fight all night. Bed was not comfortable and the pillows were horrible. The blankets were old and itchy. This was my second stay and my last! The first stay was nice, we didn't have any neighbors I am guessing.

Genuine Expedia guest review

The rooms are nice, with plenty of room, a kitchen, hot tub and room for the whole family to sleep. It's also very close to Disney. That's the good part. The customer service is dreadful. It all starts when you get to get to the hotel. After hours spent driving, flying, hauling luggage and dealing with crying kids, all you want to do is get your room […] key and go upstairs. At Lake Buena Vista hotel the check in process requires dealing with 2-4 people. First person gives you the key, papers to sign and asks for a credit card. You should be finished here. Instead you need to get on line with the 2nd person for your parking pass. Why can't person # 1 give you that? Person #2 gives you the outlet sales pitch, talks your ear off, and asks if you're going to the parks. If you are, he wants to send you to person # 3. Imagine standing in a line of people and you just want to go upstairs. Now imagine having to run the gauntlet of sales pitches, but only after the slow people in front of you hear theirs (and ask a dozen questions). If you had items shipped to the hotel ahead of your stay, you need to see person # 4. Why couldn't they put it in your room? 1 person could have given you everything you needed. If you call the front desk as I did several times, you'll hear things like "there's nothing we can do" and "do you want me to come, or not?". Not a single person there had customer service training. When I checked in, no one offered to help with bags either. The staff ruined my stay. Read more

Genuine Expedia guest review

While this may have been a wonderful hotel at some point in the not too distant past, it now appears to be on a rapid decline. The general appearance is one of shabby disregard; as evidenced by the stained carpets, abused furniture, dingy discolored paint, moldy showers, broken chair on patio , broken coffee maker, upside down picture, swing at pool […] brings you to the floor. Activities were not available at pool, table on patio was dirty. No iron in the room, took house keeping 2 hours to bring one. The cleaner said they were aware of all the problems but nothing is getting done. At check out I also heard two other families having problems with room. The first time I stayed here i was very impressed with the staff and the hotel, This time I must say I will not be coming back. A lack of up keeping the property, and front desk seems rude when you call. Read more

Genuine Expedia guest review

A few front desk staffs, specifically a young male and a female staffs, are so undisciplined and unfriendly. I was asking a storage to keep my luggages after checking out of my room and got turned down immediately by this female staff saying that the storage is all full. Then, 10 minutes later my wife went to check with another female staff who apparently […] is more experienced and friendly managed to hold the luggage for us. And, this young male staff very much responded to hotel guest questions by scolding. Very unprofessional staffs! Read more

Genuine Expedia guest review

While this may have been a wonderful hotel at some point in the not too distant past, it now appears to be on a rapid decline. The general appearance is one of shabby disregard; as evidenced by the stained carpets, abused furniture, dingy discolored paint, moldy showers, and unusable whirlpool tubs (bits of "stuff" come out of the jets). On the plus […] side, the rooms are large (we had both a three room suite, and a two room suite), the balconies are nice, it's convenient to Disney & Universal, and the pools appear to be nice. Unfortunately, that doesn't make up for the major shortcomings. We will definitely NOT be staying her again. Read more

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Will never return. Beds were horrendous, room was filthy, staff was disrespectful..,

Genuine Hotels.com guest review

Our first room was musty, dingy, and the refrigerator didn't work. The furniture was scratched up. We were moved to a different room. It was a little fresher but the decor was still dated and everything was broken; dishwasher, knives, remote controls, etc. I did not look forward to returning to my hotel room at the end of the day. The pool was very […] nice and the kids loved it. The Irish pub and coffee shop were highlights. The hotel location is good because the pub, coffee shop, and clothing stores are just a 3 min walk away. It is also 10 minutes from Disney. Read more

Genuine Hotels.com guest review

Hotel outside appearance is very nice!. We rented a 2 bedroom suite. Once inside it is very dissapointing. The hotel furniture is all broken and in very bad condition. Coffe Table had a broken leg, sofa dirty/soiled and torn cushion. Outdated TV's throughout rooms. The large oversized boxed TV in the living area took forever to switch channels. The […] two sinks in the master bedroom were clogged. We reported to the front desk and a day later we were told they tired to unclog. We had to use that sinks as is. The swimming pool area where the large ship is had a lack of landscaping in its surroundings. Too bad that little manmade pond around it did not have any landscape, looked hidious. I would not recommend this hotel to anyone, we should have stayed elsewhere. Overpriced for room and defintly not a 3 1/2 star hotel. Read more

Genuine Expedia guest review

WE WERE IN THIS HOTEL FROM APRIL 6-15, 2012, AND IT WAS NOT THE HOTEL YOU EXPECT TO BE, AFTER YOU SEE THE PHOTOS. THE THREE BEDROOM SUITE HAD ENOUGH SPACE FOR 5 PERSONS, BUT NOT FOR THE 7 WE WERE, THE CARPETS WERE REALLY DIRTY, THE KITCHENETTE JUST HAS ONE PAN, TO COOK ALL YOU WANT AND SINK WAS LIKING. YOU MUST EXPECT TO PAY HOSEKEEPING WITH AN EXTRA […] DAILY CHARGE, $44 FOR TOTAL CLEANING SERVICE, $5 JUST TO TAKE OUT YOUR TRASH AND CHANGE TOWELS, BUT EVEN THOUGH WE PAID FOR A DAILY CLEANING SERVICE, THEY DIDN'T DO IT, AND WE HAD TO CALL GUEST SERVICES TO BRING US TOWELS 1 AM IN THE MORNING, WHEN WE ARRIVED FROM PARKS. THE SOFA-BED WAS SO STINKY AND HAD SO MANY STAINS, THAT IT WAS DISGUSTING SLEEPING IN IT. I DON'T THINK WE WILL BE AGAIN IN THIS HOTEL WITH MY THREE LITTLE BOYS AND MY FAMILY Read more

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Genuine Hotels.com guest review

I began reading more reviews as our trip got closer and what a mistake this turned out to be. It was very basic and not very comfortable. Beds were like sleeping on boards or camping out. rooms were good size but the little things just weren't there, remotes didn't work, some mold in bath and kitchen, carpet stains and not having fresh towels everyday […] begins to wear on you. Also the pirate slide feature which is the big draw to families is sort of a sham b/c it is just a slide and nothing else. Pool was generally cold so make sure you stay on a hot week. It was fairly inexpensive and staff was pleasant but not worth trying to save a little money to compromise the vacation. I wish I could have a do over! Read more

Genuine Expedia guest review

Arrived at the hotel and our AC was broken called the service desk and 30 minutes later they fixed it. This was disappointing because we arrived to a 80 degree room. Wifi service was available but not accessible enough for browsing. TVs were very old fashioned not that we planned on watching a lot of TV. Quality of the beds and sheets were another […] story. Sheets felt dirty looking and old. It was best not to think about it. Beds were not comfortable at all. This hotel was great if you are traveling with a lot of people because there was a lot of space but as for quality bed and sheets i wished i brought an inflatable bed and my own sheets. Read more

Genuine Hotels.com guest review

We had a reservation a got there around 5pm. Had to wait in a huge line for 45 minutes and once we finally got to the front of the line our rooms were not ready. They spent another 15 minutes walkey-talkey ing to the cleaning people and we were told they would be ready shortly. One was and the other they hadn't even started cleaning, had to wait another […] hour just to get in my room. Terrible. Read more

Genuine Hotels.com guest review

Fridge was broke. Bedroom TV remote didn't work, main TV had a grey box covering the screen all the time. The bed sheets don't fit the bed (and this was not just my room - many late night hot tub conversations with other guests had the same complaint). Also, the beds did damage to my back they are so bad. Overall the room just felt run down. There is […] no room service at this place, if you want anything they bill extra for it. Something as simple as having more towels requires you to go to the main lobby and get them because they charge that as room service. I think had I known the rules before hand I wouldn't have rated them so badly, but I went there expecting the same expectations I'd have for any hotel. The place isn't terrible, I loved the hot tub and the kids pool area is pretty great. To me its more about setting expectations and this thing doesn't deserve a 4.5 rating on Expedia. Read more

Genuine Expedia guest review

Great location and lots of space but the rooms really show their wear and tear. The carpet was coming up, the stove top was burnt, the couch was very old. The rooms had not been cleaned. Found hairs and dirt everywhere. I was disappointed. I would not stay again.

Genuine Hotels.com guest review

called for towels three days and never received any until the third day. Service was slow and not very responsive

Genuine Expedia guest review

The rooms were not very clean. The beds and pillows were so uncomfortable to sleep on. The fitted sheets kept coming off all of the beds. There were tiny black bugs on the kitchen floor, and they said it was a "self service" hotel, so it would cost us for someone to take the garbage out of our room. The shuttle leaves the park at 6:20 or 10:30, so we […] had to pay for a Taxi every night to get back to the hotel. The staff wasn't very friendly, and it took forever for them to answer the front desk. Read more

Genuine Hotels.com guest review

The 3 bedroom suite was spacious and nicely designed, the problem was mainly with the smell of the room, it was so strong and so bad. the carpet was left unvaccumed as well. It could have been a way better and more pleasant experience if they had put more effort into cleaning the apartement between tenants. For those that are planning to stay inside […] the room all day long, they might not find it repulsive because they might adapt to the smell, but those that will be constantaly in and out, they will truly be bothered with it. I simply hope it was the case with this one particualr suite and not all of them. Read more

Genuine Expedia guest review

Upon arrival the location of the hotel was excellent, the staff was super, then came the room! The room a three bedroom was very large, but the carpets were very stained and dirty. Two of the three sinks in the bathrooms did not drain and maintenance was called. The bed spreads were stained, the furniture is very worn and stained. Shower and tubs were […] clean but mold on the outside in the grout. TV's were workable but very hard to view and have seen better days. Toilet in MBR had to be flushed by holding handle in or it would fall off. Kitchen was fine but very outdated...in general we would not stay there again. Read more

Genuine Expedia guest review

My first impression of the room was that it was very big and clean.. But then to find out that the washing machine, Iron Board and stove were broken.. Little tiny bugs on the counter in the kitchen. Though the hotel was in a good location, I will not be staying here again!!

Genuine Expedia guest review

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Genuine Hotels.com guest review

The outside looks great. However, when you get into your room -not so great! Not very clean. Carpets very dirty and run-down. Their convenience store is so high priced its worth it to just get in your car and make the mile long trek to Publix! I seldom write reviews - but this place will never see a dime of my money again!

Genuine Expedia guest review

Everything was nice except the beds. If sleeping is not important - this is the place. Sleeping on my bed was like sleeping on a roof - it slopes to both sides and is high in the middle. When I asked to switch rooms they told me all the beds are " about the same".At *** a night for a 3 bedroom suite it was totally unacceptable. Never again!

Genuine Hotels.com guest review

Upon arrival was told the only room available was in Bldg 2 (which I had heard is in poor condition) and the highest floor was 3 (had requested Bldg 5 higher floor but unavailable due to large teenage groups). Our room was not propertly stocked with enough bath towels for 8 persons (the allowed number for room, there was 7 of us). No dish towels were […] provided and after 2 requests never did receive. Opened the microwave to hear cup of coffee next day and it was filthy from previouse guests. Dresser drawers were unmanageable (fell off track whenever opened) and furniture in poor/damaged condition. Light bulbs burned out in bedrooms and microwave over stove. Partial were replaced upon request. Refrigerator had a leak and noticed water being caught by small plasitc egg holder. Unit not supplied with extra toilet paper; took 2 calls over a period of 45 minutes to receive when ran out. Bug in kitchen, carpet in need of replacement throughout unit as well as building hallways. Dryer know spun so that you did not know what temperature clothes were actually being dried on. Some shrinkage occured. Staff was friendly and as helpful as they could be\. Read more

Genuine Hotels.com guest review

We showed up to our room, which was far from main pool, to find a run down suite. Bathroom door handle broke off, toilet paper holder wouldn't hold toilet paper, shower had soap stains in the corners(builders grade white tiles). After a long day at Disney we used the beautiful jacuzzi(which was the best thing in the room), however an hour after using(and […] late into the night)it decided it would turn itself on. After being unable to get it to stop we called front desk, and found out it does 2 self cleanings after each use! Nice in the middle of the night we are rummaging around turning off the fuse box so we could get to sleep. We also learned from the manager that our building was up for renovation! Nice put first time guest in a messhole which was to be renovated Read more

Genuine Hotels.com guest review

The condo needed repairs. Requests to the staff took 24 hours to complete and most of the time a second or third call to the front desk to get some action. Parking was terrible. Many nights we had to park our car on the street because there were not enough parking spaces. I feel we paid way too much for the type of condo and service we received.

Genuine Expedia guest review

The Hotel was nice, but it was not what it was advertised to be, it was like nobody spoke English, could not tell you anything, We did not know that there was no housekeeping, you had to do that yourself, if you wanted clean towels you had to wash them. It was nice but do not think I would stay there again, staff was not very friendly...

Genuine Expedia guest review

1. hotel is trying to charge you for everything 2. at checkout we were 15 minutes late (11AM), they sent person to knock in our door to tell us to get out 3. Do not clean room for free 4. do not change towels, bedding for free

Genuine Expedia guest review

If you are looking for an apartment to live in the is the prefect room. Kitchen bathrooms nice bedrooms etc. The description of the hotel does not make it clear that there are NO HOUSEKEEPING services included and it cost up to $50 to get your room cleaned and fresh towels. On our first morning (the kids were excited to get to a park) we went to lock […] up valuables in the in room safe but the safe was locked. We called the from desk at 7:00 AM and they said someone would be there soon to unlock the safe. At 8:00 I called the desk again but no one answered, I called 5 times and it just rang. I walked from our building across the street to the office and the clerk told me that some had just left to unlock the safe, I inquired why no one would answer the phone (I could hear it ringing behind him) he stated that he was the only one in the office everyone else was at a meeting. BAD EXCUSE!!!. I went back to the room (10 min walk) and still no one was there. I went back to the desk and complained and was told again that he had just left to unlock our safe. Finally about 15 min later they arrived to unlock our safe. There is a small grocery store located on the property - beware the prices are double what you would pay at the local Publix just 1 mile away. Read more

Genuine Expedia guest review

during our 6-day stay, we went through more than 15 keys. there never was a day in which a key worked for more than 4 hours. we would pick up a new key at the desk, walk straight to the keyed door, only to have the key not work. the front desk staff had no solution except to blame the problem as somehow being our fault. overall, the front desk left […] a lot to be desired. twice there were five customers waiting in line, one clerk on duty, but three clerks lounging behind a wall. Read more

Genuine Expedia guest review

We arrived early and were told that they were upgrading our room to one with a view of the lake and a view of the nightly Disney fireworks, but we couldn't check in early. We arrived later and were given a room with a lovely view of the highway and mall parking lot, no lake, no fireworks, just a lot of traffic noise and an ugly view. If you are trying […] to relax and sleep in this certainly isn't the place for you. The walls, and especially the doors are very thin and the living room and kitchen sits just off the master bedroom in the three bedroom units - which equals a lot of noise in the morning right outside the master. I'd never stay here again - no value at all for the money and not relaxing at all. Maybe with a different room it would have been different, but considering more than half the rooms look out on the mall and highway the odds of getting a good one seem stacked against you. Read more

Genuine Hotels.com guest review

Do yourself a favor and DO NOT stay here. When i checked in they didn't want to let me stay without a credit/debit card, but when i had called before i booked they said i could bring a cash deposit. The front desk person insisted that i didn't call their hotel. They ended up accepting a $400 cash deposit and said i had to wait 2-3 wks to receive my […] deposit back in the mail in the form of a check. When i got to the room, the carpet and furnishings were old and dirty. Also the room had a horrible smell, like a dead body. I bought candles & air fresheners & it did the room no justice. There was a convenience store that sold groceries downstairs since the rooms had full kitchens. Everything in the store was at least $2.99...even a stick of butter! The beds were hard &the internet was not wireless & only worked occasionally. The night before my plane was supposed to leave i couldnt get any internet to check my flight. I got put on hold 3X by front desk just to be told i would have to walk to the main building to use the lobby PC. It was late, 30 degrees out &my kids just had a bath! I called front desk for a taxi to go to church on xmas &the driver didnt have a meter. He wasnt sure where to go & then insisted on waiting for me to be done to take us to the next destination after he couldn't get ahold of another driver. I asked if he was sure because i could have called a different taxi service. He ended up charging me $70 to go a total of 5 miles! What a rip off! Read more

Genuine Expedia guest review

Hotel seems very nice outside! Rooms need additional cleaning and maintience. Bedding very dirty and floors not very clean! Bathroom needs a deep cleaning inside the shower and bath. Bathroom doors knobs need fixed and shower door broken upon arriving. Not the greatest hotel but ok for the price. I guess you get what you pay for right!

Genuine Expedia guest review

Mediocre hotel. Not good not bad. Generally clean but very dated throughout. Front desk friendly but very understaffed. Would not recommend this hotel. The photos on the website look a lot better than what you get. Lots of missing lightbulbs and heating fan was really noisy.

Genuine Expedia guest review

I stayed at this hotel many years ago and loved it. However, I was very unhappy this time. First of all the minute I entered I was extremely unhappy because the carpet was filthy and needed to be replaced. I felt dirty. The lady at the desk said she would put us in a new section but there were no 3 bedrooms. When returning from Disney at night each […] time we had to park in the back parking lot where there was no entrance to our building. We walked around serveral nights in the freezing cold. We had phone calls in the middle of the night waking up the children. The coffee table leg was ready to fall off.I found a bug in my bed. I will never stay there again. Too many other options in Orlando! Read more

Genuine Expedia guest review

Would not go back the couches look dirty and the beds are hard as a rock.

Genuine Expedia guest review

There was mold in the shower area

Genuine Hotels.com guest review

Cleanliness and maintenance was an issue.

Genuine Expedia guest review

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Genuine Hotels.com guest review

At first we thought that our stay would be great. The place looked very nice and they upgraded our room for free (do to an overbooking). However, after staying there for several days, we realized that looks can be deceiving. The beds and pillows were very uncomfortable. The walls were paper-thin, so we could hear every movement of the people above us. […] The service was terrible. Every time we tried to ask a question, the employees answers were always either, "No," or, "I don't know." The employees handing out shuttle passes didn't even know how far it was to Animal Kingdom. We just felt that for as much as we paid, the place was not worth it. We could have stayed at a Days Inn and gotten better accommodations, even though it wouldn't have looked as nice. I would recommend the place to people traveling in big groups or people looking for time shares. For those of you who are looking for an affordable hotel with comfortable amenities and a knowledgeable staff, you shouldn't book this place if your life depended on it. P.S. The shuttle times sucked. Read more

Genuine Expedia guest review

My stay was very frustrating,service was very poor, I will not go back.

Genuine Hotels.com guest review

Lets start by being told by the Hotel Counter Staff that room check-in is at 4:00pm but come back by 2:00 pm and the room will be ready! Never happenned! Came back at 2:00,3:00, and then 4:00, and still the room wasn't ready? Finally got the room at 4:20, un-acceptable! Then the room smelled like the previous guest(s) smoked a couple of packs of cigarettes […] (it stunk)! Called the front desk and complained and was informed something would be done about it, Never happened! Called 'AGAIN' the next day and this time someone did come. He sprayed the room with some sort of deodorizing machine and left. My wife and I could tell which was worse, the smoke or the chemical used? We ended-up leaving the balcony door open all night. Also we didn't appreciate the garbage left in the hallway every night. In my opinion, this hotel isn't worth the money they charge. Read more

Genuine Expedia guest review

Stayed here in July 2009 and it was fantastic. Stayed again in July 2011 and the room we were given was absolutely disgraceful. It didn't look as if it had been cleaned properly in months. The vent to the air conditioning unit was so thick with dust it couldn't possibly have been serviced anytime in the last year at least! The fridge had most of its […] innards missing. Half of the socket that the toaster was plugged into was missing i.e. broken exposing the wires. The patio door didn't close / lock. One of the chairs had a huge nail sticking out of it just at the right height to seriously injure any toddler or, in our case, unsuspecting adult. I have lots of photos of the damage which given that they ask for credit card details and charge for any missing / damaged items I felt were necessary in case they tried to charge us for it. Needless to say we didn't stay in the room which incidently was in Block 2. The hotel did move us to another room in another block but I won't be rushing back as that one wasn't particularly clean either. No-one wants to start their holiday by having to change rooms particularly after a long flight and with young children in tow. In the end we missed getting to see the Shuttle launch because we had to sort out our accomodation issues. Really put a downer on our holiday. Read more

Genuine Hotels.com guest review

This was "OK". We loved the size - having 2 bedrooms and full kitchen and living room. The location was great the and the pool was fabulous for the kids. The room was old - outdated - clean enough - but worn and rundown. Tiny little bugs all over the kitchen & bathroom counters was unpleasant. This hotel would easily go to number one on my list to return […] - if they would clean it and update it. The bedding in particular was old, polyester style. I didn't have one decent nights sleep - the fitted sheet on our bed kept coming off on the corners so we were sleeping on bare matress half the time (yuck). The blankets were basically thin pieces of foam. For future - if the TV's in the room are old-style tube tv's - then you can be assured the hotel hasn't been updated for last 10-15 years. Read more

Genuine Expedia guest review

Apartamentos de otima localizacao porem com sinais claros de envelhecimento - colchoes estragados , roupas de cama poidas e velhas, fechaduras nos quartos que nao funcionam, sinal fraco de wi-fi.

Genuine Hotels.com guest review