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All hotels in Orlando, Florida, United States
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Room 1:

Crowne Plaza Orlando - Downtown

28.552431, -81.383092
3.5 stars
304 W Colonial Drive, Orlando, FL, 32801 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $100
available on 06/21/13
Price Match Guarantee
3.9 390 5

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    Image of Crowne Plaza Orlando - Downtown, Orlando
    3.9 out of 5 Good (390 reviews)
    (Neighborhood average 3.8)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating

    Overview

    Location.
    Located in downtown Orlando, Crowne Plaza Orlando is 9 blocks from the Amway Center and the Bob Carr Performing Arts Center. Florida Citrus Bowl Stadium is 1.5 miles from the hotel, and Universal Studios Orlando is about 7 miles away.

    Hotel Features.
    4,400 square feet/408 square meters of elegant function space and complimentary wireless and wired Internet access throughout the hotel. Crowne Plaza Orlando is smoke-free. The fitness center, open 24 hours a day, has large, wall-mounted plasma TVs to make workouts more fun. The Bite Bistro and Wine Bar has four 42-inch TVs for watching sports events. An outdoor swimming pool and a spa tub. Guests enjoy complimentary admission to the on-site Bonkerz Comedy Club.

    Guestrooms.
    42-inch plasma TVs come with premium channels and pay movies. Wireless and wired high-speed Internet access are complimentary, as are local calls. Other conveniences include microwave ovens, coffee/tea makers, and in-room safes. Bathrooms have granite countertops. Beds indulge with plush-top mattresses and plentiful pillows.

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $100
    Nights
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    One King Bed Non-Smoking Accessible

    One King Bed Non-Smoking Accessible

    Standard, Non-Smoking

    One King and One Sofa Bed, Non-Smoking

    Executive, One King Bed, Non-Smoking

    Suite, One King Bed, Non-Smoking

    Two Queen Beds, Non-Smoking

    One King Bed Non-Smoking Accessible

    Suite, Two King Beds, Non-Smoking

    28.552431, -81.383092
    Hotel coordinates:

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    Map

    Crowne Plaza Orlando - Downtown
    View Crowne Plaza Orlando - Downtown on a map

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • American Express
    • Carte Blanche
    • Diners Club
    • Discover
    • JCB International
    • MasterCard
    • Visa
    • Pets not allowed
    • Minimum check-in age is: 21
    • Check-in time starts at: 4 PM
    • Check-out time is: 11 AM

    Amenities

    • General
    • Ballroom(s)
    • Bar/lounge
    • Coffee shop or café
    • Designated smoking areas
    • Elevator/lift
    • Number of floors - 13
    • Restaurant
    • Smoke-free property
    • Swimming pool - outdoor
    • Total number of rooms - 216
    • See more facilities
      • Air-conditioned public areas
      • Area shuttle (complimentary)
      • Free Wi-Fi
      • Free wired high-speed Internet
      • One meeting/conference room
      • Parking limited (surcharge)
      • Self parking (surcharge)
      • Valet parking (surcharge)
    • Rooms (all rooms include)
    • Clock radio
    • Complimentary toiletries
    • Daily housekeeping
    • Desk
    • Electronic/magnetic keys
    • Hair dryer
    • In-room massage available
    • In-room safe
    • Iron/ironing board
    • Rollaway/extra beds available
    • See more room details
      • Air conditioning
      • Climate control
      • Coffee/tea maker
      • Complimentary newspaper
      • Direct-dial phone
      • Free local calls
      • Free Wi-Fi
      • Free wired high-speed Internet
      • Microwave
      • Pay movies
      • Pillowtop mattress
      • Plasma TV
      • Premium bedding
      • Premium TV channels
      • Voice mail
      • Wake-up calls
    • Services
    • Multilingual staff
    • Parking (surcharge)
    • Porter/bellhop
    • Room service (limited hours)
    • Security guard
    • Self parking
    • Spa tub
    • Tour assistance
    • Valet parking
    • Wedding services
    • View more services
      • ATM/banking
      • Concierge desk
      • Doorman/doorwoman
      • Express check-in
      • Fitness facilities
      • Limo or Town Car service available
      • Medical assistance available
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Business center
    • Dry cleaning/laundry service
    • Event catering
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    To tantalize the taste buds, Bite Bistro and Wine Bar is located in the main lobby of Crowne Plaza Orlando – Downtown. The chef creates sumptuous progressive American cuisine with influences from around the world. Sample the pan-seared crab cakes or the seafood jumbo. Or why not settle down with your favorite beverage to watch the game on several large plasma screens strategically placed around the area? Happy Hour is held each weekday from 5:30 PM until 7:00 PM and offers many food and drink specials. The Bite Bistro and Wine Bar serves breakfast, lunch and dinner.

    Recreation

    The fitness center includes cardio machines, strength-training equipment, and 42-inch plasma TVs.

    Clear Lake, three miles from the hotel, is bordered by two parks. George A. Barker Jr. Park, on the north end of the lake, features a boat ramp and a fishing pier with two fish feeders. The 33-acre Clear Lake Park, on the south end of the lake, has nature trails, a fishing dock, and a boat ramp.

    The recreational activities listed below are available either on site or nearby; fees may apply.


    • Boating nearby
    • Boat launch nearby
    • Dock nearby
    • Fishing nearby
    • Golfing nearby
    • Running track/path nearby
    • Swimming on site

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Self parking fee: USD 15 per night
    • Valet parking fee: USD 18 per night
    • Rollaway bed fee: USD 15 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Orlando, Florida, United States
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    Crowne Plaza Orlando - Downtown Downtown Orlando

    A short guide to Downtown Orlando

    Although Orlando is best known as a place for play, the city’s downtown reflects the area’s vibrant economy. Skyscrapers rise along Lake Eola, the site of a popular Sunday market. West of the Central Business District, the Orlando Magic holds court at the Amway Arena, while the Bob Carr Performing Arts Centre hosts major concerts. The Florida Citrus Bowl Stadium is nearby.

    see all hotels in Orlando

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Carr Performing Arts Center - 700 yards

    0.50 - 1.0 mi

    • St. James Cathedral - 900 yards
    • Senator Beth Johnson Park - 1000 yards
    • Cathedral Church of St. Luke - 1100 yards
    • The Social - 1200 yards
    • Lake Eola Park - 1200 yards
    • Orange County Regional History Center - 1400 yards
    • SAK Comedy Lab - 1400 yards
    • Downtown Orlando - 1400 yards
    • TD Waterhouse Center - 1500 yards

    3.0+ mi

    • Orlando Herndon Airport (ORL) - 3.1 miles
    • Orlando Intl. Airport (MCO) - 9.6 miles
    • Orlando Sanford Intl. Airport (SFB) - 18 miles
    • Kissimmee Gateway Airport (ISM) - 18 miles
    • Leesburg Intl. Airport (LEE) - 28 miles
    • Titusville Space Coast Regional Airport (TIX) - 36 miles
    • Winter Haven Municipal Airport (GIF) - 41 miles
    • Merritt Island Airport (COI) - 45 miles
    • Daytona Beach Intl. Airport (DAB) - 48 miles
    • Bartow Municipal Airport (BOW) - 48 miles
    All hotels in Orlando, Florida, United States
    Reviews
    • All (390)
    • Business (71)
    • Romance (23)
    • Family (24)
    • Friends (33)
    • Other (239)
    3.9 / 5
    Good

    Score breakdown (from 390 reviews)

    • 5.0
      (143)
    • 4.0
      (135)
    • 3.0
      (61)
    • 2.0
      (36)
    • 1.0
      (15)

    Average rating for:

    • Cleanliness
      4.2
    • Service
      4.1
    • Comfort
      4.2
    • Condition
      4.1

    Reviews: Overall

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      3.0
    The employees were rude and unatentive. Never staying here again.
    Genuine Hotels.com guest review
    3 night family trip in Apr 2013
    Ana
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Bugs in the Bedroom"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      3.0
    We stayed at the Crowne Plaza for a concert at the Amway Center. The hotel was extremely convinent for the concert and the valet service was excellent - setting us up with a black car. However, upon arrival there was no Shampoo available in our room. I called the front desk and they said that they would send some up. Thirty minutes later - I went downstairs […] to get my own. I never recieved my shampoo. Poor service. When we woke up the next morning we were greeted by a live cock roach in the bathroom. yuck! So for the full price of an overnight stay of $170 plus $18 for parking - I just don't see the price as worth it. Read more
    Genuine Hotels.com guest review
    1 night romance trip in Apr 2013
    Andy
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Too close to highway"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    We stayed in a king deluxe, the room was nice & big. The hotel is close to the Amway Center & they offer a shuttle service which was great as we were there for a concert. The biggest complaint I had was the noise being so close to the highway. I hardly slept at all. Probably wouldn't stay there again because of it.
    Genuine Hotels.com guest review
    1 night family trip in Apr 2013
    Rayhana
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Noisy & Not Worth the Cost"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      2.0
    Unfortunately I was very disappointed in my stay at the Crown Plaza Orlando. The check in was slow. The quality of amenities was poor. The surrounding outside noise was terrible... if only I had known that there was going to be a 4:30am morning train that would not stop blowing its whistle I would have been prepared with ear plugs!!!! Needless to stay […] I will not be staying at this hotel again :( Read more
    Genuine Hotels.com guest review
    1 night trip with friends in Mar 2013
    A Traveller
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Disappointed!"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      3.0
    Horrible location. Scary dirty neighborhood. Would have never stayed here if I would have known more of the location. Staff was extremely short & rude. Had to pay $15 a night to park and was not told of this until during checkout! Prices for everything were outrages! For the price I paid to stay here I was expecting a nice place with no hassle. Got […] the opposite. Don't waste your money on this place!!! Read more
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    Emily
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "It's ok"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      3.0
    Ill be short and to the point. There were no towels in my room and it took housekeeping about an hour to bring me some. The a/c didn't work very well and no fan in the bathroom. When dining for breakfast I sat for 30 minutes while the waitress passed me 4 times not saying a single word or offering to get me anything or take my order. The manager was […] rude when I spoke with him claiming the waitress was busy. If that was the case then get another waitress to help me. Terrible service. Read more
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    Joe
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Unrestful Night"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      3.0
    Upon arriving in room, detected an odor of "meat." Checked out microwave and found it had not been cleaned. Someone had microwaved something like beef stew and a film was still on oven interior. I wiped it out. It was a cold night in Orlando, and the heat did not work. The window was not double-paned, so we listened to expressway noise entire time. […] At 4:00 a.m. awoke to very loud laughing and talking from room next door coming under the door that connects adjoining rooms. In morning, we had a voucher for free breakfasts in hotel cafe. Took an hour for us to receive our order of eggs and bacon. Would definitely never book this hotel again. Read more
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    Judy
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Do not recommend/In need of upgrading"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      3.0
    No towel bars in bathroom, No exhaust fan in bathroom, No ceiling fan/s, Carpet dirty, No refrigerator, poor lighting, no complimentary breakfast, no complimentary coffee in lobby...All in All, I would not recommend this hotel to my friends.
    Genuine Hotels.com guest review
    2 night business trip in Jan 2013
    Carmen
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Bad Bad Bad"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      3.0
    I entered the hotel and encountered crying children that appeared to be being babysat for an event that was going on somewhere in the hotel. I slept in a hole all night under extremely heavy bedding. It was the worst hotel bed I have ever slept on. I woke up every hour. After using the "free" breakfast voucher that was sold with the room I still ended […] up paying $20 for breakfast for my wife and I. I found out that the hotel charged for overnight parking when a $15 charge showed up on my room bill at checkout. Nobody bothered to tell me that. Will never stay here again. Sorry... Read more
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    A Traveller
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Noisy , poor sleep, needs sound proofing"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      3.0
    The facility was fair, good breakfast, noisy traffic, trains, music, AC unit, .... I got very little sleep. Bathroom was ok, good towels, sheets and bed were acceptable. Disappointed in the stay overall.
    Genuine Hotels.com guest review
    1 night family trip in Jan 2013
    Philip
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "old hotel"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    bad smell, noisy and whatever staff ... since i'm from miami, have very low standard of service attitude ... guys from this hotel really don't care ...
    Genuine Hotels.com guest review
    1 night trip in Nov 2012
    ak
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Terrible service, noisy room"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      2.0
    The noise from the freeway is very loud. Ordered room service continental breakfast which was $8.99 only for extra eggs to be charged at $5.45 each. The gym has only running machines, minimal dumbells and the water was empty.
    Genuine Expedia guest review
    Other trip
    Nov 6, 2012
    A Traveller
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Too much to worry about"

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      3.0
    There is only ONE ice machine in the ENTIRE hotel that gets emptied out fairly quickly. TWO holds were placed on my account that take a while to work their way back into my BoA account. The T.V had NO ports for my DVD player so you HAD to purchase from their on demand. They did not offer anything other than the room itself but hey, the beds were VERY […] comforting, and I enjoyed the room itself but thats about it. Read more
    Genuine Hotels.com guest review
    Other trip
    Oct 3, 2012
    A Traveller
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "What are they thinking"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    I had to change my suite room 3 times. The first smelled like it was inside the Lincoln or Holland tunnel since the exhaust from I-4 was overwhelming. Second suite obvious smelled from a smoker. TVs not working, doors latches not closing. AND the most unbelievable is that there are swinging saloon doors to the bathroom from the bedroom. Also wooden […] shutters. Like your partner wants to see and smell you taking a dump. What mental midget came up with that? Then the final straw was the idiot front dest CLERK said they "GAVE OUT" all their late check outs. So I had to remind him of my great stay and my inconvenience. I reminded him he is customer service and to find a way. He insisted he couldnt. Then I said dont you have a rewards program or some special designation so I can get a couple of hours and he said you can sign up as a preferential guest and I said what do i have 2 do and he said he just needs to push a couple of buttons. I said, you should do that. Now on the positive side....this hotel suite has the BEST shower anywhere. And the blonde woman who helped when we checked in was extraordiarily nice. Read more
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    Jay S
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Noise, noise, noise."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      1.0
    • Condition
      4.0
    The hotel is very nice: the rooms are clean, the beds are comfortable. The staff is very helpful. Two significant issues of this hotel: The noise level from the highway was unbearable although we stayed on a Saturday night. The other one: The AC unit in the room was right by the bed and making a loud noise like it was competing with the highway. We […] had to turn it off at one point. Imagine that in a summer, Florida night!! We went to the pool in the morning: Again: music + noise. I had to say: I hate to rate it so low, but I will never go back to this hotel. We ran in our car and drove as fast as we could. Read more
    Genuine Expedia guest review
    Other trip
    Aug 27, 2012
    Erica
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Too many issues"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    ONly one ice machine for the whole building and got woken up by a train every day at 6 am.
    Genuine Hotels.com guest review
    2 night trip in Aug 2012
    A Traveller
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Watch out for double billing!!"

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      3.0
    I try to use a debit card instead of a credit card when paying for things like rooms, etc. So I paid for the room online with Expedia.com and thought everything was fine. When I checked into the hotel, they usually want a card on file to charge additional items and I gave them a card to swipe. I didn't think anything of it, but when I got my receipt, […] I noticed the entire cost of my stay was listed. Sure enough, I checked my account and I had gotten double billed for my hotel room. I'm still in the process of getting a refund and if all else fails, will leave it up to the credit card company to handle the overpayment. I guess it's "buyer beware" and I wonder how many people this actually happens to... Read more
    Genuine Expedia guest review
    Other trip
    Jul 30, 2012
    Brian
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Crowne Plaza Orlando, you can do better"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    The Crowne Plaza Orlando is an old building with no valet for luggage or concierge. Some of the walls and carpet seemed dirty and some elevator buttons sporadically worked. It took three visits to the front desk to get both of our room key cards to work. Of 14 floors only the 2nd floor had an ice machine of which only one of two machines worked and […] watch out for water on the floor. Attempting to get tickets to Epcot and print, only one of two computers for guests were working. The closet space was tiny, bathrooms cramped, and the ice bags where not always replaced making me suspect of cleanliness/health regulations. Hotel provides microwave, sink and cabinets but no refrigerator - that was extra. Laundry cost was expensive and I had to do all the walking of taking it to front desk and retrieving it. I have stayed at a Crowne Plaza in Seattle and had a wonderful experience. This hotel in Orlando was disappointing. Read more
    Genuine Expedia guest review
    Other trip
    Jul 8, 2012
    Larry
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "The noisy hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This is a nice hotel but it is very loud ,the traffic noise and train won't let you rest and I 'm a heavy sleeper!
    Genuine Expedia guest review
    Other trip
    Jun 21, 2012
    A Traveller
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "The Parking Situation"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      3.0
    Forget hotels.com rate - when you get to the hotel which is kind of on the outskirts of town, they make you pay between $13 and $18 to park in their massive mainly empty onsite parking lot. Did I mention this is a per night fee?! What a joke. Nickel and dime.
    Genuine Hotels.com guest review
    2 night business trip in Jun 2012
    A Traveller
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Plumbing, Bugs and Parking = POOR"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      3.0
    Our room had plumbing issues, loud noises due to air in lines. Next, we had hundreds of small ants or spiders crawling all over the bathroom. They did move our room, however it smelled like smoke. Lastly upon check out we were told $13.00 for parking. I've never been charged as a guest for parking. Anywhere. They were offering event parking for $10, […] then charge their guests $13.00. I argued the charge and she wouldn't do anything about it. We were on a tight schedule to leave so was unable to wait to speak to a Manager. Once I got in my car, the ticket from the box to parking lot said $10.00. Rip off!!! Read more
    Genuine Expedia guest review
    Other trip
    Feb 6, 2012
    A Traveller
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Very Noisy"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    I hate to write a bad review about this hotel because the service was excellent and the hotel is a good hotel. However, it is located near a highway and it was simply too noisy for me to sleep well. The do provide ear plugs, but that doesn't work for me. If a steady stream of highway traffic noise doesn't bother you -- go ahead and stay. If it does, […] do not book. Read more
    Genuine Hotels.com guest review
    4 night business trip in Jan 2012
    A Traveller
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "misleading info"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      4.0
    We picked this hotel because in the discription it said this hotel was 2 blocks from the Amway Center. THIS IS NOT TRUE. It is more like two miles but they do have a free shuttle which I ended up paying about $15 for tips because we had to use it 4 times. The room was rather small with two queen beds and the air unit was so close to the bed that the […] person sleeping closest to the air unit was freezing all night !!!! Big dissapointment. I would not stay there again but it may be fine for others. good luck. Read more
    Genuine Hotels.com guest review
    1 night trip in Jan 2012
    A Traveller
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Never stay there again"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    When you check into the room they offer ear plugs and eye masks. Also, very noisy in the hallways. The balcony doors were locked and could not be opened. Food was terrible and highly overcooked. Not close to anything else. No refrigerator in the room. Old hotel that needs a lot of updating to the rooms.
    Genuine Expedia guest review
    Other trip
    Jan 8, 2012
    A Traveller
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Missing hospitality"

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      2.0
    We found several staff members to be blatently rude with no provocation; they simply started out that way when we first approached them. And we weren't the only ones who felt that way as people in the elevators and in the lobby were voicing the same opinion. As we were leaving, the faciltiy engineer overheard us talking and asked for our feedback. He […] asked us to inform the manager on duty about the circumstances of our complaints; which we did. We would never recommend this hotel based on the original interactions with the check-in staff. Read more
    Genuine Hotels.com guest review
    1 night family trip in Dec 2011
    A Traveller
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "No Towels!"

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      3.0
    • Condition
      2.0
    When I checked in to my room, I noticed there were no bath towels. I stopped at the front desk and asked them to send some up to my room. Despite their assurances, this was never done. Also, the restroom garbage can on the lobby floor was overflowing.
    Genuine Hotels.com guest review
    1 night trip in Nov 2011
    A Traveller
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Really?"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      3.0
    No bath towels,no condiments with room service,no bar after 11PM on Friday night, no return for me!
    Genuine Hotels.com guest review
    1 night business trip in Oct 2011
    A Traveller
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Crowne Plaza Orlando - Downtown"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      3.0
    The people were nice but, $10 extra to park your car !? REALLY? I turned down a different hotel because this one was $10 cheaper. No Fridge in the room and no Ice machine on any floor except 2nd (I found out later). No towel bars in the bathroom. Balcony but no access beacuse of locked door. Seriously bad part of town. got it because it was 1 mile from […] Amway center, but was affaid to walk it. Luckily the hotel offered a free shuttle. That was good. Nothing within walking distance around it except perhaps a good mugging just outside the barbed wire fencing. I would have stayed in a hotell on the west side of Amway Ctr if I'd known what a depressed part of town I was getting into. Polar opposet of the International Drive area just a few minutes away. Not crazy about the touristy of it, but would definetly be the lesser of two evils. Read more
    Genuine Hotels.com guest review
    1 night trip in Oct 2011
    A Traveller
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Not Impressed"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      2.0
    Hotel room was nice and spacious, but was close to interstate and train tracks so you hear alot of noise at nite while trying to sleep. the carpet near the air conditioner was soaked and when i informed the front desk they said they would look into it, when we got back it was worse than before. As i checked out the next day i informed them again about […] the carpet and just got a thank you have a nice day. The beds were Very comfy, and loved the shower. overall It's not the worst place i have stayed, but for the money I expected more. Read more
    Genuine Expedia guest review
    Other trip
    Sep 20, 2011
    Barbara M
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "no pool!"

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      2.0
    When we originally booked our hotel stay, their website stated there was a new pool coming in June. Our stay was for July so we figured it would be done. We figured wrong...middle of July and the pool was still under construction, therefore, we had to find other activities for our daughter who was very disappointed. Costumer service at first seemed […] pretty unempathetic. We decided to stay even though there was no pool because we did not want the headache of driving around Orlando in search of another one. When we got to our room, it was dusty and there was a pair of DIRTY USED socks in the ac vent, I assume for drying. Pretty disgusting! We did express our concerns to the on duty hotel costumer service manager, who was very pleasant and offered us compensatin of a free night stay when their pool was completed. She also sent some one up to the room right away to remove the dirty socks and clean the area. It's a nice hotel, pretty loud surrounding area...you can hear the traffic and train all night. If you're a light sleeper, I wouldn't stay here. As for the price, I wouldn't pay the amount they want again for this hotel. Read more
    Genuine Hotels.com guest review
    1 night trip in Jul 2011
    A Traveller
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "crown in orlando"

    • Cleanliness
      5.0
    • Service
      1.0
    • Comfort
      5.0
    • Condition
      5.0
    left breakfast menu on door room service claims it got lost so never recieved breakfast very dissapointing after atten ding concert late the previous night when asked where it was said it must have got lost and no pool would probably not stay there again look for a better hotel
    Genuine Hotels.com guest review
    1 night trip in Apr 2011
    A Traveller
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Convenient but dirty."

    • Cleanliness
      1.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Apr 2011
    A Traveller
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair
    "Unacceptable"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      2.0
    I must admit, this was probably one of the worst hotels as far as service. I stayed for one night and was surprised to find the same plate of eaten chicken wings still left near the elevator from the time I arrived till the time I left. No shampoo in the room, pancakes under cooked, I mean it was a way less than satisfactory rating.
    Genuine Hotels.com guest review
    1 night business trip in Mar 2011
    A Traveller
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      1.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Nov 2010
    A Traveller
    US

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Jun 2010
    A Traveller
    US

    The following English reviews were posted by Hotels.com guests from other countries

    Crowne Plaza Orlando - Downtown
    2.0 / 5
    Fair

    • Cleanliness
      1.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night romance trip in Oct 2012
    Laila
    CA

    Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

    All hotels in Orlando, Florida, United States
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    Crowne Plaza Orlando - Downtown

    3.5 stars

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