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800-246-8357This call is free. 24 hours a day; 7 days a week.
Air conditioning is available for an extra charge
Rollaway beds are available for USD 15 per night
Breakfast is offered for an extra charge of USD 11.95 for adults and USD 0.00 for children (approximately)
Cribs/Infant beds are available for an extra charge
Pets are allowed for an extra charge of USD 75 per stay
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Air conditioning is available for an extra charge
Rollaway beds are available for USD 15 per night
Breakfast is offered for an extra charge of USD 11.95 for adults and USD 0.00 for children (approximately)
Cribs/Infant beds are available for an extra charge
Pets are allowed for an extra charge of USD 75 per stay
We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.
"close to islands of adventures"
I WAS VERY UNSATISFIED. I ASKED FOR CONJOINING ROOMS AND THEY TOLD ME YES THEY HAD THEM AND BOOKED THEM FOR US. WHEN WE GET TO THE HOTEL THE RUDE DESK CLERK SAID I DON'T KNOW WHO YOU TALKED TO BUT WE DON'T HAVE ANY AVAILABLE. I WOULD HAVE NEVER STAYED THERE IF I KNEW THIS.Genuine Hotels.com guest review
Not a convenient location if attending conference in Orlando. the floor in both public and in room need to be vacuum.Genuine Hotels.com guest review
"Not worth the money"
My hotel experience in the Holiday Inn Castle was not a good one. Our room was to cold and I asked repeatly for someone to come take a look at the thermostat or put us in a different room which none of the request were addressed. Lamps in room where broken and did not work. Very disappointed. Staff was not very nice either preferred to continue with […] personal call instead of helping....... Read moreGenuine Expedia guest review
Not satified with the service. Was looking for a microwave but the hotel front desk told me that they don't have a microwave...Genuine Hotels.com guest review
"Disappointed :-("
The Castle was not what I expected, definitely not a Castle! The first room that was assigned to us had construction going on, they immediately changed our rooms. There was no microwave or refrigerator in the rooms. The coffee was stored in the bathroom, a big turn off! Staff was friendly enough and the breakfast was good. A one night stay would be […] fine, but anything longer I would not recommend this hotel. Read moreGenuine Hotels.com guest review
"Fancy looking on Outside."
It was nice, staff was fairly, but clueless, yet courteous to a point, just didnt go out of their way to assist me on my Priority Club points, no upgrades as is usual with Priority Club. When I asked a question, I pretty much got a smile and a blank stare but no answer. This hotel is very pretty to look at but once inside it appears like an old hotel, […] doors not lined up for easy open and close. TV channels were fuzzy on many channels. Although it is a pretty nice place, I will never stay here again. I think their perception of me when I went to the desk was that as I was dressed in jeans and t-shirt, they thought I was poor, when in fact if I wanted I could buy any room there at full price for the next year and not even make a dent in my bank account. Read moreGenuine Hotels.com guest review
"Poor A/Cand WI-FI"
Kids loved the theme, location was good and staff was very nice but that did not make up for how warm the room was and the slow WI-FI.Genuine Hotels.com guest review
walls in rooms are paper thin and we could hear the ice machine in a room we had to be transferred to because of kids running in the hallways at 1:30am!! We were told they were from another country and were used to being up late!! Totally unacceptable answer since there should be a code for any hotel in the world and that does not include kids running […] wild in the hallways!! there are cameras outside the elevator and I guess they are not working since nothing was done until we complained the 3rd night of our stay and we were transferred to another floor..I would not stay again in this hotel... Read moreGenuine Hotels.com guest review
"Photos can be deceptive."
Overpriced for a hotel which tries to match the photos they have on website but nowhere near what it shows. Some of the room amenities did not work and had a bad experience with a recurring False Fire alarm at 4 AM.Genuine Hotels.com guest review
"Unsatisfied Customer"
We stayed at the Holiday Inn - Castle from April 30th thru May 7th, 2012. It was very disappointing stay. On the second night of our stay the newly changed sheets had numerous hairs on the sheets and what looked like pubic hairs on the pillows. After housekeeping changed the sheets, while we were in the room, we noticed the new sheets also had numerous […] hairs. After several hours talking with expedia and the hotel management about a change of hotel nothing was accomplished. The hotel said they could not help bec ause we booked our room with expedia and expedia hung up on us three times. We decided on a new room with clean sheets on a different floor and also decided to watch as the sheets were changed everyday. Read moreGenuine Expedia guest review
"Customer service stinks"
Front desk personel was ot helpful at all. I tried to get them to look up my Premier Awards number, they stated "the web site is down and you could find your card and we'll attach it to the reservation before you leave" Even after I told them my card was 8 hours away, in an empty house since my family was with me. They did nothing. On the day of the […] checkout, I mentioned the same thing to a different clerk, and he stated the website was down without checking. I asked if there was a 800 number we could call, he found a brochure and handed it to me to call myself (there was no other customers at the front desk). Then he walked back in the back. I did call the 800 number to get them to attach the points to my account, but they told me it was too late. Hotel is clean, at a good location, quiet. Front door was busted by somebody the day before I got there, had a wood board up. Also, while I was coming in one night, 2 police vehicles pulled in, apparently one of the guests was drunk and was causing distress to others, so police had to remove him. Read moreGenuine Hotels.com guest review
"Cheap and Old"
I wouldn't recommend this hotel to anyone unless they can get it for under $100 and they need a room for a convention and everything is booked. The hotel is older, the only bar is outside by the pool which is nothing special....and there are 10 people smoking at the bar. The restaraunt is not great and they charge for breakfast... Most Holiday Inns […] give a free continential... not this one. The door to the hotel was gone and replaced by a plastic sheet. The room was old and in need of renovation. If you take your family there, they will have a miserable time! Read moreGenuine Hotels.com guest review
"Not as good as it used to be"
have stayed here before when was double tree and was fine, since holiday inn took over not so, safe in room didnt work needed to be fixed twice then toilette broke twice,eventually moved to another room but had a door adjacent to next door room so could hear a child screaming continually doors were slammed constantly in the early hours,got really bad […] sleep at this hotel,walls are like paper, then the toilette in this room broke, most of the lights didnt work.1 day we were told by the hotel driver that we were being watched because we were using the internet access in the reception which was for use if hotel guests only-yes we are hotel guests! overall reception staff V friendly,housekeeping do a great job but wouldnt stay here again because of these issues Read moreGenuine Hotels.com guest review
"Disappointing"
Our room was not cleaned one day - no clean towels - no toilet paper etc. I don't think the carpets were ever vacuumed The in room safe did not work. The windows were very dirty. We had the breakfast deal and left a tip every time we had breakfast - then they tried to charge me almost $8.00 a day gratuity for the breakfast service. The staff however […] who seated and looked after us were fantastic - very friendly and organized. Read moreGenuine Expedia guest review
Schöne Zimmer mit allem was man braucht. Alles sehr gepflegt und in gutem Zustand.Genuine Hotels.com guest review
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