Book online or call 1-866-539-0036 This call is free. 24 hours a day; 7 days a week.
Book online or call
Location.
Located in Orlando (Universal Orlando - International Drive North), Holiday Inn & Suites Orlando Universal Hotel is a family-friendly hotel close to Orlando Premium Outlets International Drive, Universal CityWalk, and Universal's Islands of Adventure. Also nearby are Universal Studios Orlando and Fun Spot USA.
Hotel Features.
Holiday Inn & Suites Orlando Universal Hotel has an outdoor pool, a 24-hour fitness facility, and a children's pool. Wireless Internet access is complimentary in public areas. Business amenities at this 3-star property include a 24-hour business center, small meeting rooms, and secretarial services. Dining options at this family-friendly hotel include a restaurant and a bar/lounge. The staff can provide tour/ticket assistance, wedding services, and event catering. Additional amenities include an arcade/game room, multilingual staff, and gift shops/newsstands. Self parking is complimentary. The property has designated areas for smoking. A total renovation of this property was completed in December 2011.
Guestrooms.
The 390 air-conditioned guestrooms at Holiday Inn & Suites Orlando Universal Hotel include complimentary newspapers and coffee/tea makers. Complimentary wireless high-speed Internet access is provided. 32-inch LCD TVs are equipped with premium satellite channels, video-game consoles, and pay movies. All accommodations provide desks, ergonomic chairs, and multi-line phones with voice mail; free local calls are offered (restrictions may apply). In-room microwaves and refrigerators are provided. Additional amenities include hair dryers and irons/ironing boards.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
TGI Friday - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
International Drive's largest claim to fame is the Universal Orlando Resort, home to two theme parks — Islands of Adventure and Universal Studios; the water park, Wet 'n Wild; and the entertainment area, CityWalk. The I-Ride trolley (really a bus) stops frequently along the street. At the north end of International Drive are two shopping meccas: Prime Outlets-Orlando and The Mall at Millenia.
see all hotels in OrlandoTerrible service when I checked in the room was to small for the amount of people I told them was in our party.Genuine Hotels.com guest review
"CLOSE TO UNIVERSAL STUDIOS"
VERY PLEASANT THREE NIGHT STAY. HOTEL WAS CLOSE TO UNIVERSAL STUDIOS, AND IT PROVIDED FREE DAILY SHUTTLES TO AND FROM THE THEME PARKS. TGIF WAS ATTACHED TO THE HOTEL, WHICH ALLOWED FOR CONVENIENT BREAKFAST AND DINNER CHOICES.Genuine Hotels.com guest review
"Great Location"
You're paying to be within walking distance of Universal Orlando ... it's worth the money!!!Genuine Hotels.com guest review
"Great Hotel"
The hotel was clean, the staff was very nice, and was located at the entrance of Universal Studios.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
The hallways were a bit shabby but the rooms were fantastic!Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Happy with everything (except the cockroach)"
All we wanted was a place to sleep when we went to visit the Wizarding World of Harry Potter at Universal Orlando. Arrived late wednesday evening, the room was VERY spacious, clean, lots of pillows on the bed. The location was supreme- RIGHT across the street from Universal, a very easy walk (although the hotel does offer shuttles). The only problem […] was when we were getting dressed in the morning and found a large cockroach in the bathroom. Apparently this is a common issue in Florida and they call them palmetto bugs. Looked like a big scary cockroach to us. I took a cell phone picture & showed the woman at the front desk, she took down the room number and apologized profusely. At the time we were checking out so we weren't worried about returning to the room. Again, we've consulted with others and apparently it's an issue all over Florida... Aside from that, the hotel was everything we needed- a reasonably priced hotel in the exact location we needed. Read moreGenuine Hotels.com guest review
"Good value for doing Universal"
If you are looking for a good value hotel, this place delivers. Rooms are recently remodeled and clean. The hotel has both a ticket office for Universal and Budget rental car agency in the lobby which is quite convenient. The TGIF provides a good breakfast buffet will all the basics-the only knock was no made to order omlettes. The hotel shuttle is […] not as convenient in returning to the hotel in the afternoon -- recommend renting a car. All told would recommend this hotel if you are looking for a value bargain outside the park. Read moreGenuine Expedia guest review
"Really close to universal studios"
Great price for the room... Extremely close to universal studios and love the idea of having the t.g.i fridays in the corner (less than 5 minutes walking)Genuine Expedia guest review
"Warm Room"
Air conditioner would not get cooler than 75 degrees...someone came to look at it and stated it was because we had a handicapped room and nothing was wrong with it. The next morning someone came back in the middle of the day, looked at it, and said it was not blowing enough air. Said they had to grab something and would be back. They never returned […] and the room stayed warm. Read moreGenuine Expedia guest review
This hotel was very nice and in a great location. We would definitely stay here again.Genuine Hotels.com guest review
"Hotel Ok!"
Hotel Ok! Nice location. 5 minutes from Millenia, 10 from Premium OutletsGenuine Expedia guest review
"Good location"
Customer service woman was quite pushy and annoyingly persistent in trying to get us to visit a vacation club time share after we told her we were not interested several times. Rest of staff were quite professional and pleasant . Good location for a family visiting Universal and Disney. Rooms were adequate but need some maintenance, TGIF attached was […] very convenient and actually had good food. Read moreGenuine Expedia guest review
"Great hotel for those going to Universal Studios"
We had a great experience! We actually got upgraded to a suite which was exciting! The rooms were clean and beds were comfortable. There is a TGI Friday's right next store which was very convenient. It is also very close to Universal Studios which worked out well. They have shuttles that run from the hotel to Universal Studios and back.Genuine Expedia guest review
"Disney"
I was there on business, but everything was fine.Genuine Hotels.com guest review
Cut Rate Service from a cut rate hotelGenuine Hotels.com guest review
"Show @ the HardRock @ Universal"
Went to HardRock to see Ron White & stayed one night. Checked in to the hotel, grabbed a bite a TGIFridays down stairs. The hotel set up our cab for 6 of us & it only cost $10. Rooms were comfy & clean. I liked that the didn't have the $12-$15 service fees just to park your car in the parking lot. Great for the time & $$$$ we were there.Genuine Hotels.com guest review
"Poor communication"
Really poor communication regarding transportation to Universal Studios parks. Very limited, yet they tell you when the make your reservation that it is available. We spent a lot on cabs due to this lack of communication! Very disappointed. Tranportation is a key element for a successful and relaxing vacation.Genuine Expedia guest review
Great place to stay. Clean and comfortable. will be back. But the front desk employees should smile a little bit. Very cold and unfriendly.Genuine Hotels.com guest review
"1-mile walk to entrance gates of Universal parks"
I booked at the last minute and had to take a smoking room for my family of five. My bad. Still, it was clean, accepted pets for a standard price they won't let me quote here and had a decent breakfast buffet for two (included) at the attached TGI Fridays. The other 2 kids and adult ate the buffet for less than you'd pay at McDs. It had french toast, […] pancakes, western omelettes, sausage, the works. It's a suite hotel, and we loved the separate sleeping area with a door. I bought park tix (no discount but a deal where you buy two days and get the third free) in the lobby and there was a complimentary hourly shuttle w/limited seating (book early). We just chose to walk. It's a good mile, across the busy boulevard and through many themed restaurants/shops to get to the theme parks. Most folks walked once then took the shuttle. You can get a cab for less than $10 if you dicker. Shuttle or cab, you still have to walk a good bit to get to the gates. You can also divert your walk onto the beautifully landscaped grounds of the on-site hotels. There are bicycle rickshaws there where you pay what you wish.The hotel is in good shape for the price: no peeling paint or frayed carpets. There's free self-parking but the lot got crowded later in the evening. Overall a very safe, solid, but not earth-shattering, value for the money. Read moreGenuine Hotels.com guest review
"Great value - Excellent Staff!"
Great location (we walked to City Walk), clean rooms and hotel, nice to have TGIF on location. Also, the staff was terrific. I accidentally left my purse in the room when I left and when I called I was quickly given to security, who found the purse in lost and found and made arrangements with me to send it back in tact. Wow. How much easier it would […] have been for any of the staff involved to take what they wanted and throw out the rest. Thank you!! Read moreGenuine Hotels.com guest review
"We will be back"
This hotel was so close to Universal we walked each day (approx 10 min) over to the parks. The front desk attendee was super, our room was ready when we arrived (early) and was lovely. It is the perfect place to stay while visiting. We will be back.Genuine Expedia guest review
"not a good experience"
1st night : leaking water in our bedroom 3 nights : no cleaning in our bathrooms i called the front desk and they said they did a light housekeeping.Genuine Expedia guest review
"Comfortable and Clean"
Clean room and bath and friendly staff. Comfortable walking distance to Universal Studios, but shuttle is provided in morning and afternoon. Pet friendly, which was handy for us. Breakfast buffet (included in our package) was good for the family. Only complaint was the lack of a rollaway bed. We had called in advance and was told there was no need to […] reserve one but none were available when we arrived. Luckily, our littlest was able to make do with the chair and footstool combo. Would recommend this hotel to all. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Okay but not great."
Great location ! The front desk lady need to smile (just a little)... The free breakfast @ TGIF was w/o drink (need to pay for coffee/tea). Housekeeping people were so helpful and responding quickly even on christmas day...:)Genuine Hotels.com guest review
"Good location... but needs renovation"
The location is great... but the hotel is dated. Desperately needs an renovation. There are better hotels in the same area at the park entrance that are the same price and more modern.Genuine Expedia guest review
"ok"
Very dirty in hallways and elevators. Original room had filthy couch and no working telephone. They did move us to a different, upgraded room, which was better. Also, hotel advertised early access, but was supposedly not part of the package we purchased from Expedia and there were no more access passes to purchase. Shuttle also sold out each day.Genuine Expedia guest review
"One day at Universal"
Nice hotel with friendly staf, TGIF on the corner. =)Genuine Hotels.com guest review
"Great location and friendly staff"
Staff are friendly and very helpful. I was a single mother with two children aged 12yrs and 16yrs.Hotel is directly across to universal studios a free shuttle runs a few trips in the morning to universal studios and then again back to hotel in evening. TGIFridays is the restuarant next to the hotel and kids 12 yrs old and younger get to eat free for […] breakfast, lunch and dinner with one paying adult meal. The parks are a 15minute walk from the hotel very safe to walk if no shuttle service is available. Overall great location would be great if they offered a free shuttle service to the premium outlet malls too. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Nice family hotel"
The hotel's front desk area was clean and nicely updated. The front desk employees were very friendly and helpful. I had asked them for some local pizza menus from places that delivered and she ran right to the office to get them for me. The room was much larger then I expected! It was very accommodating for 4 of us. Would definitely stay here again, […] plus it was right across from universal! Read moreGenuine Expedia guest review
"Great find"
Great location and a great experience. Our room as well as the bathroom was very clean. The staff was very helpful and offered great advice. The shuttle was not running when we decided to head to Universal Studios, but it was within walking distance, which was nice. I would definitely recommend this hotel for anyone looking to stay close to Universal […] Studios. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"CLOSE TO UNIVERSAL"
IT WAS PERFECT FOR THE PURPOSE OF THE TRIP WHICH WAS TO SEE A CONCERT AT THE HARDROCK LIVE. ALSO, THE TGIF'S THAT WAS ATTACHED TO THE HOTEL WAS ALSO A HUGE BONUSGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Good hotel if you're not looking to sleep"
Hotel itself was great, we just had bad timing. A large group of church kids (about 40-50 kids between the ages of 14yrs - 18yrs) stayed on our floor whom didn't seem to know what sleep was. They kept slaming their doors and yelling in the halls. We complained to the front desk and they tried to control them, but failed. They threatened to kick the […] group out, but they were just empty promises. After talking to the hotel manager the next morning, we were able to get moved to a much higher floor, far, far, FAR away from the kids. And she also gave us free breakfast for the TGI Fridays connected to the hotel. After that, hotel seems great. I just wished I didn't have to deal with the kids in the first place. Read moreGenuine Expedia guest review
"Very Unhappy"
I am appalled at the condition of my room. The carpet was stained all over. I can't believe they even put my room on the market.Genuine Expedia guest review
"Good hotel for money"
Short drive to Universal, Downtown Disney, and shops. Pool was only open till 9pm which was disappointing since the kids would have liked to go to swim after the parks. Pool was out of towels when we went. Overall nice for the money.Genuine Expedia guest review
Great Location...for price, had to call front desk pillow cases were dirty :/ but everything else was just great.Genuine Hotels.com guest review
"DON'T GO THERE!"
I BOOKED A NON-SMOKING ROOM AND WAS PUT IN A SMOKING ROOM. AT THE FRONT DESK, THEY PROMISED AN AIR PURIFIER, WHICH ENDED UP BEING A MAID WITH A BOTTLE OF DEODORIZING SPRAY! THE LOCKS WERE BROKEN BOTH ON THE MAIN DOOR AND THE BATHROOM DOOR.Genuine Expedia guest review
"GREAT HOTEL"
The only problem they are so strict about the check-in at 4 i came about two hours before i had to wait otherwise is great place super quite great location two smoking room huge rooms awesome view i will recommend for any one looking for a great hotel in affordable price..Genuine Expedia guest review
"Dissappointed"
The hotel looked old and unkept. The room was large and ok for one night, but I would have changed hotels if I were there for more than one day. The paint, carpet and no pictures on the walls reminded me of being in a Motel 6.Genuine Expedia guest review
I left something there and when I called hotel security they were very efficient in handling the issue. They checked on what was missing and called back quickly with the item in hand. My niece was supposed to pick it up and she did not make it, and security called me back the next day to ask what happened and if I wanted them to hold the item (feather […] down pillow). I told them no, but they were so wonderful to call me back!!! Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"at the gates of Universal studeo's"
Great hotel with great serviceGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
