"Very cool hotel, snobbish service"
My husband booked a getaway night here for our anniversary. The architecture and fantastic reuse of this former prison is amazing. Great details and use of the space. The rooms were equally creative, spacious and well-appointed and clean, with the exception of a nasty stained window shade next to the tub. The bar staff was super snobby and it was […] really difficult to get service to order a drink. We felt like we were crashing a private party. Service was better at breakfast the following morning and the food was delicious. I'd stay here again but would skip the pretentious bar scene. Read moreGenuine Hotels.com guest review
Hotel was amazing, staff were great, only complaint would be the prices at the honor bar..... little steep. We will definitely return though.Genuine Hotels.com guest review
"Fun & Lively"
We thoroughly enjoyed our stay at the Liberty Hotel. The "jailhouse" theme ( the hotel was created on the site of the once Charles Street Jail) is fun and very original. The staff was very friendly and we had a wonderful view from the 12th Floor of the city and the Charles River. The restaurants and bar prices are rather high, but we loved being served […] from the Catwalk bar where we could watch all the activity in the lobby area. Read moreGenuine Hotels.com guest review
This hotel was amazing! We have found our Boston hotel! The bike rentals from the hotel was wonderful. We enjoyed biking all morning around the city. All the staff we dealt with was amazing from check in, to checking out. The quality of service was really top notch. We would definitely stay again. Great location, amenities, and more!Genuine Hotels.com guest review
We arrived at the liberty for a night on the town. The staff greeted us with champagne and off we went to a beautiful room on the 10th floor. The tv didn't seem to turn on but within minutes the tech was there and fixed it(I guess the cleaning crew pulled the cable box) and the tech handed me a voucher worth 1000 points on his way out. The hotel is […] young and fun and located very well to stroll around beacon hill. Read moreGenuine Hotels.com guest review
We unexpectedly stayed over on a Sunday evening and discovered the Liberty. It is a hotel with exceptional ambiance and a wonderful location by the Charles River.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel The ambiance of The Liberty, combined with the convenient location at the foot of Beacon Hill, simply can’t be beat! Thank you for this fantastic review
"Walking distance to shopping and food"
Excellent in every way! The experience begins with champagne at check-in which is only the beginning of this staff's attentiveness. This staff pays close attention to every detail and strives to satisfy the customer. This hotel was fun and upscale and the food at Clink was wonderful.Genuine Hotels.com guest review
"Good but need attention"
The whole atmosphere is great. Beautiful lobby and very nice restaurant in the promises. The room is modern and very well decorated, however, I experienced one very dirty for a luxury hotel. Some spots in the carpet were wet and the bathtub and corners were dirty. Try to get a room with a view of Charles River. It's beautiful.Genuine Hotels.com guest review
The only way to explain is to say such an amazing hotel. Will be staying many times again and will tell everybody i know about this hotel. It was outstanding.Genuine Hotels.com guest review
The Liberty hotel is beautiful!!! It used to be a jail that was renovated, the ceilings were lifited and the décor is impeccable. The room had rustic exposode brick walls and floor to ceiling windows!!! A deep relaxing tub!!! Separate shower. Comfy robes!!! And they upgraded us to a king size bed for free!!! Best Valentine's day ever!!! It's right outside […] the Boston T and right next door to the Massachusetts general hospital but I only saw 1 ambulance the whole time I was there (apperantly the hospital has different entrances that keeps ambulances off the main streets). It is also within walking distance to so many great bars and restaurants, oh and the hotel has a restaurant called: the clink! A bar called Alibi and the cat walk!!! Which is on an actual cat walk!!! 24/7 room service!!! It was an amazing experience and I cannot wait to go back!!! Read moreGenuine Hotels.com guest review
"Always a great stay!!"
We absolutely love the Liberty Hotel. The location is perfect. The hotel staff are very welcoming, helpful and kind. The hotel is beautiful and interesting and has an awesome atmosphere. Great night life too!!!!!I have highky recommended this hotel to friends who now highly recommend it themselves!!Genuine Hotels.com guest review
"Staff was more than accomodating"
Our stay was wonderful. We were able to check in early due to an event time change. They had no problem with helping us. The staff were all very helpful. Definately will be staying there again.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for the kind words regarding the friendliness and helpfulness of our staff, much appreciated. I’m so happy to hear that you will continue to choose The Liberty on future trips to Boston, and we look forward to your next stay with us.
"Ideal antidote for after the family holiday"
To be in the midst of Boston and then embraced by comfort and luxury after spending the holidays meeting obligations was incredible. The Liberty Hotel offered my wife and I the perfect respite after meeting all the family obligation over Chirstmas.Genuine Hotels.com guest review
Great Hotel, Awesome view,excellent staff. Can't wait to return!!Genuine Hotels.com guest review
It was an amazing hotel. My only criticism was the beds were not the most comfortable, but overall the place is outstanding!Genuine Hotels.com guest review
"Perfect example of luxury and customer service."
Our stay was fantastic from check in with complementary glasses of champagne to the hand written acknowledgement of our anniversary to the check out with water bottles in our car for the ride home. As a person that acknowledges and respects valued customer service, the Liberty hotel is a cornerstone in that regard and the overall value of the exper […] ience. Read moreGenuine Hotels.com guest review
Stellar service. Fantastic architecture. Wonderful views. Beautiful rooms.Genuine Hotels.com guest review
Excellent hotel, and very good priceGenuine Hotels.com guest review
"Not sure it was worth the price!"
My husband and I had planned on staying here (his idea) to celebrate our anniversary - and then the Red Sox won the World Series, so we knew we needed to plan carefully! We got to the hotel around 10:30AM and had mimosas at CLINK. The bartender was very friendly and personable, as were the rest of the guests at the bar. The concierge desk held our bag […] with no problem at all, so we were able to spend the day out around town. When we finally checked in, we learned that there was a Halloween party that night and needed wristbands to ID us as guests of the hotel. We hadn't realized that anything was going on that night (I didn't notice anything on their web site), so that was a little surprising. We wanted to go to dinner at Scampo around 8ish, but were told that the wait was over an hour. We went in search of other food (and didn't end up claiming our table). The next morning, trying to get a coffeemaker to the room, the hotel guide was sort of helpful: instructing me to hit a certain button on the phone, but the menu options I got didn't result in getting a coffeemaker! I tried to call the concierge desk, using the "Concierge" button on the phone, but got the valet desk. So I went downstairs to the lobby for coffee. Checkout was simple and painless. Overall the room was very nice, the pillows and bed were comfy, but I really don't know that it was worth the money we paid. Read moreGenuine Hotels.com guest review
"Unique wonderful hotel"
Loved the architecture and history of the hotel itself and it was within easy walking distance to Beacon Hill and other must-see sites. The hotel was clean and comfortable. Our only complaint is the cost to valet park, it was $47 for our one-night stay. I don't know what competing hotels charge, but that seemed high.Genuine Hotels.com guest review
Great hotel ideal location clean and unique hotel great service Clink restaurant in hotel was OK for supper not the bestGenuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thanks for taking the time to write this review; we hope to see you back at The Liberty on your next visit to Boston
"Great location, very cool vibe of the hotel"
after checking in later on a very busy Saturday night, we were not happy with our room. (Deluxe City view booked on Hotels.com should not be the roof top of the hospital) after speaking with the front desk they agreed to move us the following day. Room was clean and rooming but no view. Following day while we were out and about time, they moved our […] belongings to an upgraded room with a fabulous view of the St. Charles river. Over all, everyone we encountered, whether the front desk, concierge or the bellmen were extremely friendly and helpful. Mark Boston off the bucket list with a great experience including picking the Liberty Hotel to stay Read moreGenuine Hotels.com guest review
"Perfect blend of history and luxury"
Coming to Boston, I wanted to stay somewhere with historical relevance. The Liberty Hotel was perfect! They did an amazing job of keeping the history alive while making it modern and trendy and providing luxury. I've stayed in luxury hotels like the Ritz, I've stayed in trendy hotels, and I've stayed in historical hotels, but never have I encounter […] such a great mix of all three - with a perfect location, too. Right across the street from my favorite neighborhood, Beacon Hill, and within walking distance to North End, Back Bay, the park, and Cambridge (nice walk over the bridge). Nice view of the water and sailboats from my room. All the service people there were exceedingly friendly and helpful. Nothing to complain about. Read moreGenuine Hotels.com guest review
"Exciting hotel in the Beacon Hill neighborhood"
Friendly staff, neat atmosphere, impressive room and exciting night life, all in the center of the wonderful Beacon Hill neighborhood - enough said!Genuine Hotels.com guest review
I only stayed one night with my wife, but when the concierge found out we got married that day, he instantly gave us some complimentary champagne and an extra few nights in the room. The room was outstanding, lovely bath, spacious and big TV along with a fully stocked (albeit expensive - $9 for a snickers!) minifridge. I noticed that there was a fully […] stocked Gym free to use and fantastic dining. The only issue I have is that we found a bra next to the window in our room. Read moreGenuine Hotels.com guest review
This place is magestic. Everything at your fingertips. We loved every minute of our stay.Genuine Hotels.com guest review
"Best Hotel in Boston in my eyes"
My girlfriend and I went to Boston to visit a friend, check out the city and see the Tigers / Red Sox game for labor day. The hotel was amazing, we arrived at 11am because of our flight, so we asked them to hold our bags, but they upgraded our room to courtyard view so we could get settled. The hotel was a quick walk to TD garden, Boston Commons & bars. […] A 10 minute walk to Quincy Market and the Red Line was right outside the front door. It is a perfect combination of history and fun/excitement. The value is unbelievable at the Liberty and it is my hotel of choice in Boston for sure. If I had to say one negative thing it would be that the hotel restaurant CLINK is overly expensive for the small portions. But there are plenty of places to eat right outside the hotel front doors. Read moreGenuine Hotels.com guest review
We loved the Liberty Hotel and will stay there and only there anytime we return to Boston. It's a cool hotel that's clean and roomy, and the service is incredible. Right across the street from the red line and a quick walk to the waterfront path, restaurants and bars.Genuine Hotels.com guest review
"Great start to our honeymoon!"
We had a great time at the Liberty Hotel. The staff was fantastic, the room amazing (super comfortable bed and great view), and the location was perfect. We will definitely be back!Genuine Hotels.com guest review
"Very modern decor for an old historical building."
The service and restaurants were impeccable. Location is right between Beacon Hill, West End and The Esplenade. One couold walk to The Boston Common or The TD Garden. I was sort of surprised to find the decor was very modern even in the old part of the building with only a 10 foot section of plain brick wall and the window showing the early 20th century […] architecture of the building. Every other surface, although very nice, was very modern style and didn't capture the history. The Heat/AC was noisy. Read moreGenuine Hotels.com guest review
My only problem was a complete and total breakdown of the keycard system. At night the keycards are needed to access the elevators. Our keycards were an epic fail! Not only did the keycards not work any of the elevators in the entire hotel, they didn't work on our rooms either! We had to go back to the bell desk 7 times to get new cards! My only complaint, […] but a real annoyance. Read moreGenuine Hotels.com guest review
towels were scratchy - I didn't like that the hair products and body gel were "adhered" to the shower stall since previous guests also used the pumps on them.Genuine Hotels.com guest review
"Hotel great, front desk just so-so"
The hotel was great. It's in a good location, just steps away from the subway. The front desk personnel didn't enter some information on the computer at check-in and my wife had a very hard time getting a key to our room. They mistyped other info and I didn't get my email copy of the hotel receipt until I called and inquired. Those were the only hassles […] and minor ones at that. The room service was wonderful. The room impeccable, though our room only had a view of the backside and trash barrels. I'd still go again. Read moreGenuine Hotels.com guest review
As a jaded New Yorker, I'd have to admit this hotel exceeded all of my expectations. The staff was beyond amazing! They were friendly, attentive and warm. The amenities were great and the hotel's attention to detail confirmed that I will recommend this place to anyone staying in Boston. Parking rate is a bit high but overall we had a great time. Location […] is ideal. Close to most attractions but far enough from heavy pedestrian traffic. Read moreGenuine Hotels.com guest review
Went there for a weekend getaway and was completely satisfied with the overall experience. ThanksGenuine Hotels.com guest review
It was great! Restaurant service was great, lobby bar service not so good, waited forever sitting in chair for cocktail waitress, other tjhen that all great.Parking with valet great!Genuine Hotels.com guest review
"5 1/2 Stars!"
Loved the hotel, loved the historical building with fun use of jail theme throughout-thoughtful and playful but not over the top. Loved being greeted by happy valet parkers, check in staff, free champagne, and a special card and treat in our room from the manager to celebrate our anniversary. Is the room perfect? no, but who cares? The bathroom was […] fantastic, as were the amenities, but the service is THE BEST I have ever received. Read moreGenuine Hotels.com guest review
Great stop-over. Restaurant wasn't amazing but got the job done - not too much around the hotel. But the hotel itself is worth going out of the way to stay.Genuine Hotels.com guest review
good location, really nice place. Loved the history (an old jail) and beautiful lobby- one of the nicer ones I've seen. The only shortcoming was the views in our room were of the hospital next door. But room was very large, comfortable, and quiet. (no ambulance noise noted). Right on the T stop, easy to get to everything. Parking was very pricy - so […] we didn't bring a car but took commuter rail and T. Restuarant food was good, aptmosphere was cool (in old jail sections) but would be nice if they had better views of the river or the city. Breakfast was great at "clink" but pretty pricey, lots of good breakfast places in the neighborhood if you want to save some money there. Read moreGenuine Hotels.com guest review
We showed up on a rainy afternoon and we were greeted at our car with an umbrella, which spoke volumes of the hotel already. When you walk into the lobby, you will see the incredible architecture of what used to be the Suffolk County jail. We were greeted by Zach and he checked us in, gave us complimentary glasses of champagne and took time to show […] us a map of Boston and some must-see spots in the city. We then made our way to our room which was clean and welcoming and had an amazing view of the city!! It rained that entire day and after a few hours of walking around, we decided to go back to the hotel...and good thing we did!! The hotel was filled with young people enjoying the various restaurants and/or bars/lounge in the hotel. We loved the scene and loved that we didn't have to go farther than the lobby to have a nice evening. We only stayed at the Liberty for two nights, but really could've stayed longer! We enjoyed our stay so much, we've already discussed visiting Boston again...and of course, no other hotel will do! Read moreGenuine Hotels.com guest review
The service and the hotel were excellent.Genuine Hotels.com guest review
"Close to everything!"
Absolutely loved this place. Fantastic room, wonderful staff! So convenient to walk to downtown stores and restaurants!Genuine Hotels.com guest review
"ALL ROUND FABULOUS HOTEL"
Could not have been more perfect. Absolutely gorgeous and super cool hotel. Location is fabulous - not right in the heart of the action, but close to the beautiful Charles River and an easy walk to everywhere.Genuine Hotels.com guest review
"Gorgeous hotel near MGH"
This was a beautiful hotel with great service, and free champagne upon check in! It's right next to Mass General Hospital and the only negative I could find is that it isn't that close to the touristy areas (although they're definitely within walking distance).Genuine Hotels.com guest review
Other hotels should use The Liberty for training on how to treat there guest. Details to every need of a guest was above expectations. Place was great I will stay there again and recommend u do the same !!Genuine Hotels.com guest review
"Great room, great hotel"
Location is great; Tstop right across the street, plenty of restaurants within walking distance plus the restaurants in the hotel itself. Room was nicely furnished and fairly large with a big bathroom. The view of the city at night put this room over the top, definitely ask to get a room facing the skyline. The concierge was super friendly and didn't […] bat an eyelash at upgrading my room to one facing the city; in fact everyone I talked to at the hotel was professional and helpful. We got a great rate by checking the various hotel sites and ended up with a king size deluxe room with a view for $199 in a classy hotel. Read moreGenuine Hotels.com guest review
"Within walking distance of everything"
Beautiful property, room was very clean. Staff was very friendly. Very lively night life at the hotel. Fun! Cons: TV did not work properly and bathroom outlet did not work.Genuine Hotels.com guest review
Stayed one night. Building has been beautifully converted to hotel from prison. Atmosphere is very classy and relaxed with a sense of humor. Glamorous night life crowd kept the music thumping until wee hours. Wouldn't want to try getting to sleep too early on a weekend night since music permeates off central reception/bar area, but it was just right […] for our purposes. Staff were universally warm and helpful. Read moreGenuine Hotels.com guest review
When we checked into our room I noted that the sette lounger had a bunch of dark stains on it. I went downstairs and mentioned it to the front desk. They did nothing. I mentioned it again when we checked out. I couldn't stand to look at it so I covered it up with pillows. Was it blood? EWWWW!. Secondly, the bathroom and the bedroom was so dusty, I wrote […] in the dust. Hello? It remained for the 3 nights we were their. Lastly, I fell outside standing under a heater over the rollers that were exposed. The doorman completely ignored me but a strange women came up to me to see if I was ok. From then on I noticed the rollers were turned in the opposite direction and a sandbag was placed over them. My ankle&foot still hurts 3 days later. Doubt I will stay there again or ever recommend it to anyone. Read moreGenuine Hotels.com guest review
"Perfect location, cool hotel"
Across the street from charming Beacon Hill. Great lobby. Really cool chic hotel that has been transformed from an old county jail. Would highly recommend.Genuine Hotels.com guest review
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