Great hotel!Genuine Hotels.com guest review
"Can't wait to go back!"
Fantastic hotel. My new Boston favorite! Upscale hotel in an old jail gives it a unique twist. Valet parking and we were treated with complimentary champagne upon checkin. Staff was very helpful and friendly. The room was a good size with a very large bathroom and fully stocked mini bar. 24 hr room service available. I wish we stayed for more than one […] night! Read moreGenuine Hotels.com guest review
"Amazing and unique!"
A piece of history and a luxurious experience rolled into one fabulous hotel. Anytime we stay in Boston this is the only place for us.Genuine Hotels.com guest review
"Pet friendly hotel with great everything"
Phenomenal hotel. Dog friendly and close to everything. Service was superb.Genuine Hotels.com guest review
Stayed there for one night and have nothing bad to say about the hotel. The staff were friendly, the rooms are up to date and modern, the guest's catwalk lounge is really well done. The former prison vibe makes gives this place a lot of character and makes it stand out from your average hilton hotel.Genuine Hotels.com guest review
Sadly, we were terribly disappointed that the cable/Internet was not working in the hotel as we had purposely chosen The Liberty to watch the AFC/NFC games at the bar as we had done in the past. With no television we had to leave the hotel to find viewing elsewhere, both Saturday and Sunday. What saddened us the most was the absolute lack of communication […] by management to the patrons and any offer of compensation, i.e. A free drink or appetizer. Nothing! During our entire 3 day stay we basically never heard BOO from management, not even a kindly note under the door saying they are working in the problem. Upon check out, they still didn't offer any compensation and I blame the management for the lack of client relationship management. I can say based on this blatant disregard by the manager, we won't be staying there again. Which is a shame since we loved it and have fond memories. Read moreGenuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel I’m so sorry for the TV challenges that occurred during your visit and the lack of resolution; I understand your frustration and certainly wish this situation could have been prevented. We will use this experience to learn and improve our communication channels. Once again, I sincerely apologize and I hope you will give us the opportunity to serve you better in the future!
The property was amazing, the restaurant's were incredible. Service was top notch. My wife and I were so impressed we booked an additional night.Genuine Hotels.com guest review
"Liked this jail!"
Really liked the hotel ambiance and staff were very accommodating, giving us sightseeing ideas/suggestions. Room overlooked the Charles. Loved Scampo Restaurant, sweetbreads delicious! The only drawback is the room size is a bit small.Genuine Hotels.com guest review
We decided to go on a trip to Boston (same day as we left), booked our room, arrived, having circled many times trying to find parking. First time in Boston, but this place it's best to use the valet service. They were very kind, even cleaned the car. Everyone was very accommodating.Genuine Hotels.com guest review
Fantastic hotel, rich in history, situated in a great location!!!Genuine Hotels.com guest review
"Great for an urban weekend getaway!"
Very friendly and accomodating check-in, offered free upgrade and late check-out. Excellent bar options for late night. Great overall stay!Genuine Hotels.com guest review
"Boston weekend escape"
Great hotel in convenient walkable area. Easy to get everywhere. Great amenities. Bars and restaurants right in hotel with fun creative drinks. Fun atmosphere-once was a jail! Also rooms surprisingly quiet for a city hotel which was greatGenuine Hotels.com guest review
"Amazing hotel, but need better lobby music!"
Our stay at The Liberty was terrific. My only suggestions are these: 1) My husband and I are music lovers. While we were enjoying a glass of wine in the lobby (Amazing!), the music was top 40, pop. Since The Liberty is such a neat hotel, I was surprised by the music. There is so much good jazzy, funky, electronic, instrumental music out there. The […] music should match the cool-ness of The Liberty. 2) Make sure to have a bathrobe for each guest. Our stay was pretty quick so it wasn't a big deal. If we'd had more time to lounge around, a robe per person would be nice. Read moreGenuine Hotels.com guest review
Wonderful hotel. Extremely friendly staff. Very clean. Great location. Such an interesting building.Genuine Hotels.com guest review
"New Liberty Fans!!"
Our stay was top notch~ from the welcome champagne and friendly desk staff upon check-in, to the comfortable room/bedding and great bathroom set-up, to the many drink/dining options, all tied into the rich history/ redesign of one of Boston's landmarks of the past. Special touches appreciated: separate shower/tub, great magnifying mirror for the "aging […] eyes," quality bath products and the most comfy night sleep. Loved the jailhouse key ring/solitary, "do not disturb" signage, and of course, the best feature of all...location/proximity to all things Boston We are new fans of the Liberty! Read moreGenuine Hotels.com guest review
"The Liberty Hotel"
The hotel was absolutely wonderful! Delicious food. Great atmosphere. Staff very welcoming. Will definitely stay again.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel I'm pleased to hear that you enjoyed your stay at The Liberty and will be staying here again on future travels to Boston! Kind regards, Brian L. Director of Rooms
Our favorite place to stay in BostonGenuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel To hear that The Liberty is your favorite hotel to stay at in Boston is quite the compliment, thank you very much and we look forward to your next stay with us. Kind regards, Brian L. Director of Rooms
"A Great Hotel in boston"
Wonderful hotel - very interesting setting - a former Boston prison, remodeled beautifully. Well situated in a beautiful part of Boston. Every encounter with a staff member was totally pleasant and helpful. Public spaces in the hotel are beautiful, very well appointed. Only note of caution - we ordered breakfast sent to the room - food not as good as […] we'd hoped, and pretty expensive. Overall, we'd rate this hotel extremely high, and definitely recommend it as a lovely place to stay. Read moreGenuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel I'm glad you are a fan of the unique character and history of The Liberty, thank you for sharing this review with us. Kind regards, Brian L. Director of Rooms
"Nice and peaceful over Christmas"
Stayed here over Christmas with my fiancé. Very nice and peaceful and quiet. Would stay here againGenuine Hotels.com guest review
"Hotel grand central in the west end."
Good hotel if you like crowds. The hotel houses several social hot spots so be prepared for hoards of people.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you so much for your comments – indeed, we are a hot spot in Boston! Happy New Year and we hope to see you again soon!
Love this hotel, great service, great staff, great bartenders (Dave is our favorite!) dinner at Clink was fantastic! Best venison chops ever! Can't wait to visit again!Genuine Hotels.com guest review
"Christmas Eve hideaway"
My husband and I both loved the Liberty for the one night we stayed. Our oom was clean and we were upgraded to a beautiful city view room on Christmas Eve. The bed was comfy if on the soft side. The bathroom was wonderful and I love LOVE the Molton Brown products. The glass of sparkling wine at check was a really nice touch and dinner at Clink was also […] very well done. I'll certainly consider the Liberty again the next time I'm in Boston. Read moreGenuine Hotels.com guest review
"A Boston Must!"
Very friendly staff. We got an upgrade for free and great service! Wonderful location and great dining options inside. A Boston must!Genuine Hotels.com guest review
Liberty is always a good spot. We have stayed there a few times now and it's always a good experience. We live locally, and just went in for a Celtics game and made a night of it. The hotel bar area is a hot spot late, and it gets packed - but it a cool spot.Genuine Hotels.com guest review
Overnight stay first visit to the liberty and we ate at clink in the hotel we loved it .Interesting history and building would love to stay againGenuine Hotels.com guest review
"Stellar stay, pricey food"
Only demerit would be the cost of Clink Sunday brunch. (e.g. $16 for side of berries).Genuine Hotels.com guest review
Second stay at this hotel for easy access to Mass. General Hospita. Easy to get to the hotel which is centrally located to many restaurants and Fanuiel Hall. Vallet parking, good restaurants within the hotel. Staff very accommodating and the decor of the old jail is striking. Fun hotel to visit.Genuine Hotels.com guest review
"Best place to stay in Boston!"
We love the Liberty Hotel in Boston. This is the 2nd time my husband and I have stayed there. They recognized us right away as a repeat guest which let us check in early. Service is great! Room is spacious and clean as well as the bathroom. Hotel is very conveniently located. T train station across the street with quick access to Boston areas as well […] as the Harvard area. Also close walking distance to parks, shopping, Boston sports arena, public gardens, anything you need. Hotel has a great bar and restaurant and can get full menu in the bar. They actually have multiple bars and restaurants all rated well in Boston travel guides. We always book on Hotels.com and get a great rate! Read moreGenuine Hotels.com guest review
"Great get away!"
My wife and I had an amazing experience. From the arrival until we left. The service, staff and hotel was great. We cant wait to go back!Genuine Hotels.com guest review
"Had a great stay at The Liberty"
Great location. Welcoming staff. Loved the bar in the lobby. Our room was spacious and clean.Genuine Hotels.com guest review
Everything about this hotel was great. Scampo is a must.Genuine Hotels.com guest review
"Room not ready"
the bed and bedding were very comfortable - But was very disappointed when we arrived at 3:00 the room wasnt ready- it wasnt ready until 4:30!!!Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thanks so much for your feedback! I’m so sorry that you had to wait longer than usual to check in but am delighted to hear the bed was comfortable for you. I hope you enjoyed your time in Boston and we would appreciate a second chance to deliver you a more timely check-in on a future trip to the city.
Fabulous hotel,had a great time.Genuine Hotels.com guest review
Wow we were very impressed of the nice welcome we received at this beautiful hotel, walking distances to Charles Street and all it's little shops,the Charles Street red line station and the TD Garden. We highly recommend Antonio's on Cambridge St for a nice Italian dinner. Would definitely come back.Genuine Hotels.com guest review
"Great time in the Pokey"
Absolutely Beautiful Hotel. Staff was exceptional. Location was great. A lot of evening enjoyment. We will be back in June.Genuine Hotels.com guest review
"great hotel, beware of partiers"
I took my pregnant wife here for a one-night staycation. The lobby was decorated for the holidays and in the best condition I have ever seen. The room was pretty comfortable though our bed at home is better. It was a Saturday night, however, and we were right next to a room full of bachelorettes who partied until 2am. We called the front desk and security […] paid a visit which solved the problem temporarily but it definitely made for a rough night's sleep. All said, great hotel but just an unfortunate night. Read moreGenuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for sharing the details of your stay with us. I'm happy to hear that you are a fan of our upside-down Christmas trees display. I'm sorry to hear of the noise issue, which I am glad we were able to rectify quickly. Kind regards, Brian L. Director of Rooms
"Poor fitness room"
Only three treadmills in fitness room and they were sort of cheap. One was broken so I had to run outside....Esplanade is great, but breezy!Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel I'm sorry to hear that you are not a fan of our newly-renovation fitness center. I'm glad that you were able to take advantage of a run on the Esplanade though, which is just steps from The Liberty. Thank you for sharing this review with us. Kind regards, Brian L. Director of Rooms
"A stay that you will talk about and remember"
Fun idea for a hotel. Good location with easy highway access. Driving there may take you a couple of tries as the road (charles) is right next to the road that gets you onto the highway and if you miss it you end up going on a loop around the city. Restaurants are good. Clink serves a healthy size three egg breakfast and Scampo downstairs will be a […] perfect meal, with creative variable size entrees and good wine list. Beds not very comfortable, pillows are awful and the towels are like sandpaper. Read moreGenuine Hotels.com guest review
"Cannot beat the Liberty!"
We stay at the Liberty quite a bit for a quick getaway. It is my favorite place to stay. It is elegant and has an electric night life. We only were disappointed once when our room was overlooking the trash out back. When I rebooked this last time and told them what happened they made sure I had a room with a gorgeous view. We love this place pure and […] simple! Read moreGenuine Hotels.com guest review
Wonderful hotel overall! Staff was very welcoming at check in with a glass of champaign and two free drink vouchers for my girlfriends birthday! Room was everything we hoped for but i suggest bringing bubble bath for the extra large tub. I will definitely be staying here again!Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel I'm happy to hear that you will continue to choose The Liberty on future travels to Boston. We appreciate your loyalty! Kind regards, Brian L. Director of Rooms
"Very chic and hip hotel"
We were looking for a fun Halloween party atmosphere, and this hotel delivered a scene right out of the movies. Perfect atmosphere for a stylish getaway. Very comfy bed and luxurious bathroom. A wonderful stay.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel What a fantastic review, thank you very much and I'm happy to hear that you had such a great time at The Liberty! Kind regards, Brian L. Director of Rooms
"Great hotel...but no coffee machine in room"
Our stay at The Liberty Hotel was great. Nikki was so nice while she was getting us checked in. My only complaint would be that there is no type of coffee machine in the room. I realize that the hotel has coffee down in the lobby, but that does not start until 6:30am. My husband and I are up between 4-5am every morning so we did not like having to wait […] 2 hours for a cup of coffee (we did not want to walk around outside of the hotel to find a coffee shop that early in the morning). For the price that people pay to stay there they should be able to enjoy a cup of coffee in their room in the morning. Read moreGenuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for sharing this review with us. In addition to our complimentary coffee station in the lobby, we also have 24-hour In-Room Dining available for our guests. We appreciate your feedback. Kind regards, Brian L. Director of Rooms
We stayed Saturday night. The building is beautiful. It's amazing how they turned an old jail into a hotel. The problem is my room and parking to me were way over priced. We went out to dinner, had a few drinks and took a taxi back to the hotel. We thought at a luxury hotel we could go to the lounge and have a quiet drink. The lobby and the bars were […] packed 100's of partying people. You could not get into a lounge a bar or anywhere. Went to the room, watched tv and left in the morning. Never again! Read moreGenuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thanks so much for taking the time to post a review. We appreciate your compliments on the hotel. We do have vibrant nightlife on the weekends with several popular restaurants and lounges. In response to this, we are pleased to offer our Catwalk lounge exclusively for hotel guests only; perhaps you can experience this venue should you decide to visit again. We constantly monitor our rates for rooms and parking to make sure they are competitive within the market; we apologize for not meeting your expectations in this regard. Thank you again for visiting The Liberty!
"Columbus Weekend Getaway."
We booked our stay at the last minute and saved a considerable amount over the list price for this hotel. The desk clerk, Dakota, was very accomodating and when he learned this booking was to celebrate my wife's and my 30th wedding anniversary, he gave us a complimentary breakfast for two. Our room had a very nice view of the Charles river. The bed […] was very comfortable. My only complaints were that we could not get the in room TV to run a movie that we had chosen. I found the bath towels a bit rougher in texture than I would have liked. I was also not able to get the I-home clock radio to play with my I pod-nano. Breakfast the next morning at Clink was very good, but we did have to wait 1/2 hour because the seating area was not large enough to handle the demand. Read moreGenuine Hotels.com guest review
What an awesome stay at the Liberty Hotel. The people where very welcoming and checking in and out was a piece of cake! The atmosphere was different but awesome! All in all, I would stay again in a heartbeat!Genuine Hotels.com guest review
My stay was excelent, the lobby is wonderful, the room very nice, the atention was very good. All was great.Genuine Hotels.com guest review
Fantastic! Nothing could have been better and I am pretty fussy!Genuine Hotels.com guest review
"Weekend at the Liberty"
The hotel was nice, overall the service was good, however the was a huge issue with the room key machine working properly. I had to return to the front desk 4 times to get new keys. Major inconvenienceGenuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel Thank you for sharing this review and for your feedback, we appreciate it. Kind regards, Brian L. Director of Rooms
"Beacon Hill at the waterfront"
Interesting main building - a conversion from the city jail. VERY lively at night when it turns into a club. The rooms are next door in a new building. Very nice and we had a great view of the city and all the sailboats out on the water.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel The views of the Charles River are quite spectacular, as you mentioned - we agree, and thank you for sharing this review with us! Kind regards, Brian L. Director of Rooms
I love this hotel!!! Everytime I stay it is nothing but bliss, the staff is friendly. The rooms are spacious and quite comfortable. Location is premier close to MIT,Harvard,Fanuiel hall,and much more.Genuine Hotels.com guest review
Response by The Liberty Hotel - A Starwood Luxury Collection Hotel To hear that your stays at The Liberty are always "nothing but bliss" is such a compliment, thank you so much for this praise, and also for your continued loyalty! We look forward to seeing you back here on your next visit to Boston. Kind regards, Brian L. Director of Rooms
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