"Disappointing and not as luxurious as promised"
My husband and I were very disappointed with out stay at the Langham. We live in the Boston area and escaped to the Langham for a 24-hour babymoon before the birth of our second child. The hotel is lovely and our deluxe king room was clean and nicely appointed. However we were hugely disappointed that both the listing on this website and also the guest […] services binder in the hotel room state that the hotel offers "pay movies" and in fact it does NOT. The TV is outdated and the cable system is positively archaic. So we were unable to catch up on any recent movies, which we had really hoped to do. The concierge offered us an HDMI cable to hook up a laptop to the TV but we hadn't brought a laptop because the hotel promised to have movies available! Our second disappointment was in the quality of the room service for the premium price. Service was friendly and the food arrived in a timely fashion, but the "freshly baked cookies" were stale and the other dishes we ordered were edible but phenomenally overpriced for the mediocre quality. I had been hoping to tell the hotel staff of my disappointment in our stay, but when we checked out the next morning, the woman behind the desk did not even ask how our stay was. It is safe to say that we would have had a better experience for what we were looking for (a movie marathon fueled by tasty room service) at a hotel that would have cost much, much less. We will not be staying at the Langham again and I will never recommend it to anyone. Read moreGenuine Hotels.com guest review
"Lives up to Star Rating"
I felt like I was staying in luxury at The Langham! I really felt they lived up to their star rating. The staff was very nice, the housekeepers were great with the turn down service, it was a lovely addition. They have a very cool bar called Bond connected to the hotel, which is in an old vault from the bank the hotel was remodeled from. Everything […] was very nice and well put together. I would definitely recommend this hotel. Read moreGenuine Hotels.com guest review
"Great location, great little get-away"
We were really impressed with all the nice little touches: nice lobby, smelled wonderful, turn down service with slippers, water bottles in car for the ride home. Fitness center, pool and hot tub were lovely as well. Just a nice experience. We hope to come back soon!Genuine Hotels.com guest review
Great hotel but the room service took literally 1 hour for a turkey sandwich, no fries, or chips!Genuine Hotels.com guest review
My wife and I have stayed at a lot of boston hotels, this hotel was by far the best and will stay there from now on !!! The people from the front desk to the people that clean the rooms are so friendly, we ate at the bond two nights and one morning, the waitress could not be any friendlier, the food was excellent and fast...Genuine Hotels.com guest review
Very modern and upslace. Good location. Good sevice. Would stay there againGenuine Hotels.com guest review
"Weekend in Boston"
There are few "pefect" weekends. The temperature was 70, the sun was shining and the hotel was bustling with the excitement of a wedding. A smile greeted us as we checked in. Our room was beautifully appointed. The Langham always offers clean and comfortable accomodations and the combination of the weather and the hotel atmosphere made for a perfect […] romantic weekend. Read moreGenuine Hotels.com guest review
The hotel was excellent, but certainly not worth $650. a night. Especially for a queen size bed. On this trip we stayed at hotels from Quebec to Boston, and received far better rooms for much less money. Yes, I realize that Boston is expensive, but I would choose one of the boutique hotels that we have used in the past on our next visit.Genuine Hotels.com guest review
It was a great hotel, and the price was 200.00 for the night. Location was perfect!!!!Genuine Hotels.com guest review
"Would Stay Again!"
This hotel was clean, comfortable and in a great location. The staff was extremely friendly. Would definitely stay here again!Genuine Hotels.com guest review
"Very Good Not Great"
mattress was to hard and uncomfortable for me. they put a second pad on the bed for me and that was better but not great. this hotel is in financial district so very quiet on weekends, but walk 2 blocks in any direction and there is anything you want. a little pricy but a good hotelGenuine Hotels.com guest review
"Gem in the Financial District"
Extremely comfortable hotel in the Heart of Boston's financial district. Clean room, nightly turn down service, personalized check-in, concierge, Robes, slippers, the absolute best shower water pressure... lots of little creature comforts. The Bond Bar and restaurant is a beautiful setting for drinks or dinner. Convenient to T stops. Quiet area on […] weekends. Read moreGenuine Hotels.com guest review
The Langham in Boston was not only a great location but the quality of the hotel was second to none! The staff was very friendly and courteous and it was just an all around great experience. The pool and spa were beautiful. I like that they also have 24hr access to the gym. Its literally in the middle of everything so its very convenient.Genuine Hotels.com guest review
would go againGenuine Hotels.com guest review
"40th birthday get-a-way"
My husband and I took a trip to Boston to celebrate his 40th birthday. The Langham was beautiful snd the staff was very helpful. Located in the Financial District the location was perfect within walking distance of the T, Boylston Street, Boston Common, Quincy Market, China Town, the famous North End and the Aquarium. The Financial District is a ghost […] town on weekends, it was very quiet and a nice surprise. Restaurants, coffee & sandwich shops in the immediate area are closed on weekends not a big deal as there were so many other choices still within close proximity. The little extras provided by the hotel were very nice, chocolates and lemonade upon arrival, turn down service with fresh bottles of water and ice provided, free newspaper of your choice. We wouldn't hesitate to stay here again. Read moreGenuine Hotels.com guest review
"Gorgeous Property - Pricey Amenities"
The Langham clearly takes customer service seriously. Every staff member, including the Desk Clerk, Bell man, Door man, concierge, and housekeeping staff was wonderful. My only complaint was the nickel and diming for amenities that should be free. I paid top dollar for our room, and was shocked that they wanted an additional $18 for high-speed internet, […] and the computers in their business center cost an astonishing 30 cents PER MINUTE! Left a bad taste in what was otherwise a wonderful stay in a beautiful city. Read moreGenuine Hotels.com guest review
"terrific service, but there were problems"
This is a lovely grand old hotel, but frankly the renovations don't fit. The location kept us in walking distance of Quincy Market and the North End. The staff was lovely, and though we had a security issue during our stay - it was resolved quickly by the security staff. The satellite television was malfunctioning badly during the first night of our […] stay, and we had no signal on most channels. That situation improved the following night, but was not completely resolved. Our room service breakfast was lovely, but the coffee was undrinkably bitter. The rooms and common areas are impeccibly kept and helpful staff abound. The food and service at the Bond restaurant were quite good, but the decor, including a wide screen TV are completely out of place in such an elegant room. Recent renovations have included an attempt to be trendy and ultra modern. This beautiful building deserved a more thoughtful and tasteful renovation. Read moreGenuine Hotels.com guest review
"Located in Boston city and excellent service"
Excellent service and hotel in general. Well located in Boston city, close city sites. Pool/ Jacuzzi was nice. Very well presented rooms and staff. Lives up to The Langham reputation to a tee.Genuine Hotels.com guest review
The hotel staff was wonderful! Could not have asked for better. Just be aware you have to be parked by the valet to get the hotel rate.Genuine Hotels.com guest review
"only place to stay when in boston"
Excellent friendly staff, attentive to guest needsGenuine Hotels.com guest review
"Great Access to EVERYTHING"
Great Service at a business hotel. We just dropped in and they treated us like regulars! Try the Sliders at Bond - Yummy, especially the Ahi Slider.Genuine Hotels.com guest review
"best location to everything,didn't need a car."
Highly recommend staying here, spa and pool was great and hotel is close to a lot of everything.Genuine Hotels.com guest review
"Very nice hotel near Downtown Crossing"
Was looking for something that was in between the Commons and Long Wharf and this was on Franklin Street. It was a great location, clean, and they upgraded our room to a king for free. Very good customer.Genuine Hotels.com guest review
"Hall Noise and sounds through the walls"
Our room was on the third floor, across from the elevators- noise from the hall was constant, the door also allowed light to enter the room to the point of affecting our sleep. My wife piled towel around the door to stop the hallway light. We kept the AC Fan on to mask the sound coming from neighboring rooms.Genuine Hotels.com guest review
we loved the Langham, we found the hotel to be very nice and comfortable and responsive to our needs. The location was central to the tours we took and the walking around town that we did too.Genuine Hotels.com guest review
"More to come"
I had a great stay at the Langham in Boston. The room was comfortable and clean. The hotel lobby is in the midst of a major renovation which will be a great improvement. I am looking forward to returning at the completion of the renovations.Genuine Hotels.com guest review
"Awesome in Boston"
The hotel was really close to many attractions. Excellent location clean and friendly. I highly recommend it.Genuine Hotels.com guest review
"Memorial Day Weekend Getaway"
I really enjoyed our room at the Langham, as well as the service provided by the staff. The room was a great size, and the turndown service was nice. The spa, pool and workout facilities looked amazing although we never used them. The one negative for me was that the lobby was undergoing construction that I was unaware of when we booked. I would have […] liked to know that ahead of time instead of walking into a construction zone. We didn't hear any of the construction in our room though, so all in all the stay was still very good. Read moreGenuine Hotels.com guest review
This is the second time we've stayed here. The room are very nice and they keep them in tip top shape. The staff are outstanding except for the staff serving breakfast. Between the 2 times we stayed here, we ate breakfast at the hotel 3 times. The service from the staff serving breakfast all 3 times was well below par. They rarely checked with us. We […] always had to ask for more coffee instead of having check on us. It was like we were being ignored all 3 times (unlike everywhere else in the hotel where they could not have been more helpful). The prices at breakfast are also high. I recommend you just find another place in the area to eat breakfast. Quicy MArket is very close by and you certainly have a lot to shoose from there, they just don't have a high end atmosphere. Also, be prepared to pay for internet service. I would think that for the price you pay to stay here you would get complimentary internet service, but you don't. Other than these 2 things, this is an outstanding hotel. If we had just skipped eating breakfast here, I would have given them a higher mark. Read moreGenuine Hotels.com guest review
"Quiet and Clean"
This hotel provided an adult stay for us. Usually we stay in big chain hotels and have to share the ambiance with families with small children. At the Langham, we enjoyed the poolside whirlpool alone and the atmosphere that included adults exclusively.Genuine Hotels.com guest review
"Another wonderful weekend at the Langham"
My husband and I like to do quick get-a-ways (without the kids) into Boston. This was the second time we have stayed at Langham, and we will certainly be back! From the moment we pulled up and handed over our keys, until we said goodbye, the experience was nothing short of perfect. Our room was extremely clean, and good sized. We spent some time in […] the pool area, and the music was so relaxing, we each dozed off for a few minutes in the lounges. After our quick cat naps, we headed out to dinner, got a great recommendation from the concierge, who even got us reservations. Everyone at the hotel knew our names as soon as we were checked in, and greeted us by name each time we walked through the lobby. We ended our night there at Bond for cocktails. If you go there, keep in mind that proper dress is required (no jeans), and the meatballs are to die for! Read moreGenuine Hotels.com guest review
"Langham Hotel in Boston"
Enjoyed our stay over New Years weekend. The staff was very helpful and the rates were reasonable.Genuine Hotels.com guest review
"Classic Luxury, Friendly Service"
The staff at the Langham managed to be both extremely professional and extremely warm and personable at the same time. The lobby is grand and elegant, the desk staff, bellmen and doormen went out of their way to accommodate our every desire from the moment we walked in - great first impression that continued throughout our stay. Bond is a cool bar with […] interesting drinks and some good people watching. I requested a park view and they were able to accommodate by upgrading us to a corner room that was quiet and extremely comfortable. The room wasn't ready on arrival as we landed mid-morning, so the desk agent promised to call my cell as soon as the room was ready, which he did faithfully (and it was still well before normal check-in time). The room was lovely - bathrooms were modern and elegant, bed was sumptuous. The Spa/pool area was very nice, we received some excellent spa treatments. We had only two minor complaints. One is that the Housekeeping staff called our room one afternoon when we were napping even though we had our DND sign out and I had already personally spoken with a housekeeper, telling her specifically that we might not want service that day. That is a pet peeve of mine - Do Not Disturb should apply to everyone, ESPECIALLY the Housekeeping staff! Also, we were really excited to partake of the famous and elaborate Sunday brunch. The setting and service were exceptional - it was holiday time and there were carolers and a Santa and the decor was lovely. Also, the sheer variety and amount of options was staggering. However, the quality and flavor of the food itself was actually a bit disappointing! It was kind of shocking considering how much care was clearly placed into creating all these dishes from scratch, in house, and the elaborate presentation - it looked as though it would be the meal of a lifetime, and yet despite a few bright spots, the flavor of most of the dishes was a bit underwhelming. And it is a very expensive brunch. However, we did enj Read moreGenuine Hotels.com guest review
"A great night at the Langham"
My husband and I stayed at the Langham for a 1 night getaway to Boston. From the moment we pulled up, to the minute we left, the staff was wonderful, always calling us by name, and giving us great advice. The hotel is beautiful and retains its old charm. The room could not have been nicer or cleaner. I was concerned about sleeping in the city, with […] the noise, but our room was very quiet and the bed was super comfortable. We are already looking forward to our next stay at the Langham. Read moreGenuine Hotels.com guest review
great location, clean and comfy rooms and the pool/jacuzzi is amazing! A little noisy because of the bond restaurant/lounge at nightGenuine Hotels.com guest review
"The Langham, Boston - Top Concierge Service"
The hotel room was confortable and overall service quite good. What made this a great stay is the exceptional concierge services we received. Great recommendations for restaurants and reservations to restaurants where we had gone and been told that they were full... This is very much the mark of a great hotel.Genuine Hotels.com guest review
"Langham Hotel is a gem"
My husband and I were very pleased with every aspect of the hotel. It had an excellent location within walking distance of most places we visited. The staff was most helpful. The food was wonderful. We used the spa and found it to be very enjoyable.Genuine Hotels.com guest review
We were very pleased with this hotel. The staff was extremely accomodating. Breakfast staff and food was outstanding. Would definitely stay there again.Genuine Hotels.com guest review
"The Langham, Boston - Wonderful All Around"
My boyfriend and stayed at The Langham in June and it was perfect. The staff is helpful and friendly. The location is ideal for walking to local sights and to other modes of transportation as well. We thoroughly enjoyed many of the amenities the hotel offered. One downer was that the pool was closed due to renovations. Other than that, we will be staying […] at this hotel when visiting Boston in the future! Read moreGenuine Hotels.com guest review
The matress was extremely hard maybe they could soften it with a featherbed between matress and duvet. Other than that is was outstanding.Genuine Hotels.com guest review
"Langham - Boston"
Overall good hotel but as with any place downtown be ready to pay premium fees for anything in addition to the bed (internet, parking, etc.).Genuine Hotels.com guest review
The hotel was phenomenal and the staff was awesome!!! The fitness center and spa are great. The clue/bar in the hotel was awesome. Although the drinks were pricey, I had a great time. I will definitely stay in this hotel again.Genuine Hotels.com guest review
"The Langham, Boston A wonderful place to stay"
We also booked deep tissue massages for 2:30 so we arrived at 2:00 and even though the check in was not until 3:00 there was not even a hesitation at the front desk that we arrived early. Everything was wonderful at this hotel especially the Sunday Brunch. So much good food. We will be coming back to this hotel againGenuine Hotels.com guest review
"Great hotel, i loved it"
Great experience at a very affordable price.Genuine Hotels.com guest review
"Great Stay but confusion on Continental Breakfast"
We really enjoyed the hotel and all it had to offer. The room was very comfortable and the hotel itself is very nice with some great history inside. The only thing that bothered me was when we checked in they said breakfast was complimentary in the morning. When we ate the next morning they said they had to charge it to the room but when you checked […] out it would be cleared. When I went to check out they did not honor that and said it was because we booked the hotel through hotels.com. Low and behold I paid $60 for breakfast for two. If they had been clear about it from the beginning it would haved saved from that frustration and very expensive breakfast. Read moreGenuine Hotels.com guest review
Great location and excellent service. Staff were freindly and helpful. Rooms were clean and the pool was great. Dedinately would stay here as first choice in Boston.Genuine Hotels.com guest review
"Great hotel, staff and location!"
The very best thing about the Langham is the staff. They are all terrific, and so friendly. It is clearly a well-run place. The hotel itself is excellent, with a lot of history and a superb historic bar- worth a visit just for that! The location is perfect for central Boston, and there is a lot to see and do within easy walking distance. I can't recommend […] it too highly. Read moreGenuine Hotels.com guest review
Staff were not pleasant and not efficient. Felt like I was being done a favour when I called the front desk. Really did not enjoy the customer experience.Genuine Hotels.com guest review
"very good location, a walking distance of ....."
very good service, small attention in room; like chocolat personnel very present for us and professtionelGenuine Hotels.com guest review
Amazing hotel. Perfect location. The lobby was beautiful. The concierge guys were so very helpful and our room was so very clean, and comfortable. Close enough for a nice walk to the water and all the things to see there. Its in the financial district so on the weekend it was very quiet on the streets around there. Amazing hotel loved it. Juan at the door […] was so friendly and nice to talk to also helpful. Would hightly recommend and would love to go back. Sandy & Ralph Read moreGenuine Hotels.com guest review
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