The Bulfinch Hotel

Staff moved me to king bed which i appreciated, paying for just a double size room. However, even so, I wasn't too impressed given the price ($220 including tax for one night)...Maybe I'm just being cheap. The bathroom had wierd fung shway being extremely narrow and having the shower and toilet located all the way at the end with minimal light. Everything […] else seemed fine. Service was good. Came for a business meeting and the staff accompanied me to change in an empty room even after checking out, which I appreciated. Read more

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Genuine Hotels.com guest review

Service was great at the hotel! They were undergoing a renovation so apperance wasn't top notch. I also did not have an ice machine on my floor.

Genuine Hotels.com guest review

The staff were extremely helpful. Unfortunately, the hotel is undergoing renovation so there was noise during the day and their restaurant is closed. No room service or mini-fridge.

Genuine Hotels.com guest review

I received a great rate for this quirky hotel in a renovated older triangular shaped (Flatiron) building near TD Garden arena and North Station. Overall, I liked it, although the older architecture made for some odd room layouts which might seem small for 2+ people. However, the location was good, and the cool restaurant/bar had been recently updated. I […] really wanted to like this place, but unfortunately, I experienced a series of small problems & disappointments: The room wasn't cleaned one day, my key card for the door had to be reset once, a circuit breaker tripped one night, leaving the room with no electricity/lights except in the bathroom overnight, and the toilet ran slowly and finally clogged on the last morning. Individually, these incidents would have been isolated inconveniences that I'd chalk up to random happenstance, but all together over several days they got to be quite annoying. The staff were very apologetic, but nothing much seemed to be done. I was told to write to the manager upon checking out, which I did, but the reply was just another generic apology. I'm going to assume these incidents were just random, so I'd probably stay there again, primarily due to the convenient location (not far from TD Garden, restaurants/bars, subway, etc, but not in the middle of downtown), and the very reasonable rate. Plus, I liked the quirky older layout. However, some management improvements would be in order. Incidentally, I didn't drive, but valet parking is offered Read more

Genuine Expedia guest review

The Bulfinch is a great boutique hotel in a safe, convenient neighborhood. The staff was friendly and went out of their way to be helpful. The tapas at the restaurant were delicious. it pains me to give this hard working hotel a less than stellar review - however - I was there on business and had a schedule to keep. The valet service was supposed to […] start at 7:00 am every morning. The valet showed up between 7:30 and 7:45 every morning, which made me late every day. Guess how much my boss cared that the valet didn't show up? Read more

Genuine Hotels.com guest review

My wife and I stayed overnight for a celtics game. Great location to walk to the Garden and surrounding bars. Good price compared to the other hotels nearby. The hotel is undergoing a remodel and the workers are constantly in the lobby having very loud conversations and swearing like sailors. The rooms were small but did the job. Our heat didn't work […] and it was freezing in the room. The front desk didn't know how to turn it on, I actually had to remove the panel on the wall and flip a switch in the HVAC unit itself, very strange. No ice or vending on our floor so we had to wander around to find it. I would only stay there again for the price, the Onyx nearby was 10 times better when we stayed there earlier. Read more

Genuine Hotels.com guest review

The Bullfinch is a bare-bones hotel located close to the Boston Garden/TDBanknorth Center, whatever you want to call it. The rooms are small and have an old feel...the closet door didn't close, and there are very few electric outlets. The bed was comfortable enough, and the noise level was nonexistent. The housekeeping is a little off...for example, […] I got bar soap once ij my 3-day stay...I first thought that they didn't provide it til I got one the next day, but not the following. The sink was cracked and the rugs are old too. This was a good place just to lay your head if you're not concerned with room or aesthetics. BTW, the room service was decent the one night I had it, a good burger and fries. The staff is helpful and friendly too. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room was small, and the layout of the furniture was kind of weird. Also, the bathrooms for the lobby area were in the concrete basement; and the ice machine was on the 3rd floor (while our room was on the 9th). But the front desk was very friendly (they even provided a toothbrush and toothpaste upon request), and the room had what we required -- […] a comfortable bed. Read more

Genuine Hotels.com guest review

The hotel is older and in need of updating. The paint job in the bathroom was poor and the faucet was falling off the sink. The room was really tiny - you could only "walk" on one side of the bed but the bed and linens were clean and comfortable. The armoir (closet) was old and in serious need of refinishing. The staff was helpful but there was only […] one valet parking attendant retrieving cars in the morning making for an extended wait for our car. It is in a very convenient location for attending events at the Boston Garden. Read more

Genuine Expedia guest review

This hotel is fairly old and the asthetics are not that great, the bathroom is modern but the toilet would not flush and almost overflowed and the shower had horrible drainage and my feet felt like they were in a bathtub, cause the water did not go down the drain. The clock did not work, but the hotel restaurant was pretty good, the order wasnt right […] at first but once right it was tasty. The valet is $44.00 and $33.00 to park down the street and around the corner. I would say it is not worth it, move on to the next. Read more

Genuine Hotels.com guest review

This was my fourth time at the Bulfinch, and it had slipped a little. I was there over the Thanksgiving weekend, and the hotel ran out of toilet paper on Saturday (we were given boxes of Kleenex tissues in its place); ran out of coffee for the rooms on Saturday; food from a Saturday night party was still on the elevator floor Sunday morning. It is still […] a great location, and a good price. Most of the staff were very helpful. So, I have a mixed view now. Read more

Genuine Expedia guest review

Had trouble with telephone (messages & ring). TV service had no guide and no way to tell what other programs were on. I,m a morning person, so breakfast hours were a little late for me. The hotel staff persons were very helpful and friendly.

Genuine Expedia guest review

I enjoyed the location of the hotel, and the price was reasonable. However the walls in our room were all scratched up and unkept, and our room was not as clean as I would have liked. There was hair in te shower that was not mine and mold in the grout! I just think it needs some upkeep and better cleaning services!

Genuine Expedia guest review

Service of 1 star hotel with a rate of a 5 stars hotel.

Genuine Expedia guest review

Room was decent. A bit small, very little room after the bed and desk. Bathroom was nice, but shower was tiny. The people at the front desk didn't really seem to know anything about the surrounding area and had a hard time explaining their valet service to the couple in front of me The attached restaurant had poor service, small portions, high prices. […] Food was good, but would not recommend. Read more

Genuine Expedia guest review

Description: The hotel is a little worn on the outside, the service desk atmosphere when you enter is a small, dark and quiet. Room: Very small and cheap (see additional note however below). Location: Great location, less than 10 minute walk to faneuil hall. Staff: Average staff, first guy was a little rude and didn't give us the extra bedding we asked […] for (twice!). Later in the night was able to get some bedding from another lady on the staff who was very helpful. Additional Note: I did get this room under the "unpublished rates" from expedia. So that could very likely be why I was disappointed with the room size. All in all the hotel served its purpose but if you are looking for more than a place to sleep try something else. Read more

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Genuine Hotels.com guest review

The room was small, the staff was friendly. Great location. Close to TD Gardens. Parking is 2 blocks from hotel. Our room was newly painted. Flat screen tv.

Genuine Expedia guest review

We were a bit disappointed upon arrival. Front desk basically ignored us and then was rather off-putting. Our room was clean but EXCEPTIONALLY SMALL!!! There was a small closet but NO DRESSER, thus we had to live out of our suitcases. Location not bad, but we prefer to be a bit closer to the action.

Genuine Expedia guest review

Bedside lamp was missing a bulb. I was placed in a handicapped room with out being told. No one was available to help me with my bags. There was only one person behind the desk so I experienced a bottle neck. Location was excellent. The room was very comfortable. The up keep on the hotel is not the best and it is showing wear and tear in high traffic […] areas. Clearly it has seen better days. But itis not shabby just lacking attention to detail. Read more

Genuine Expedia guest review

Initially we had a conflict upon check-in, with 4 adults, we wanted 2 doubles in 1 room. They provided us with 2 rooms with King rooms, comp'ing one of the rooms to meet the Hotels.com booking. So, while not ideal for friends from across the company travelling together, it was very nice. The bar does not serve Bloody Mary's in the morning, nor did our […] room have a full length mirror in it. Not deal breakers, but still, noticable. Overall, I would recommend this hotel! Read more

Genuine Hotels.com guest review

We ran into some small problems - no hand soap in the bathroom, minor toilet malfunction, awkward room layout - but we ran into the new owner's on-site manager, who along with the staff did their best to take care of things. The hotel is near the Garden, there are several streets of good restaurants & bars nearby (ex. The Fours), and the North End isn't […] far. With more experienced staff and the planned remodelling, the place should be worth the room rates. Read more

Genuine Hotels.com guest review

We didn't get the room that we reserved. Breakfast was super greasy. The male receptionist seemed annoyed with everyone & everything. The location was the only thing that didn't disappoint.

Genuine Expedia guest review

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Genuine Hotels.com guest review

We stayed at the hotel since we were looking for a place in the city close to Fanuel Hall. We found the hotel to be nice (nothing flashy), and situated close to Government Center and Fanuel Hall. The room was surprisingly cramped, and the paint/walls showed some signs of wear. Walking into the room, you basically end up in the bathroom. The bathroom […] door isn't actually a regular door that closes with a traditional handle, but a sliding partition. The bathroom was quite small (2 steps from the entrance and you are in the shower). The shower head was loose and disconnected from the wall. The bed was relatively comfortable, and the TV was in a good working order. Our view faced a cement wall, so anyone looking for a view of the city would be sharply disappointed. For the price of two hundred dollars for the night, I thought it was a bit expensive. You basically pay for location rather than lush accommodations. If I needed to stay for a longer period of time, I would be inclined to find a larger room where I didn't feel like I was in a shoebox. Read more

Genuine Hotels.com guest review

It's been awhile since I've stayed at the Bulfinch and the room I stayed in wasn't reflective of what I'd expected from past visits. To be fair, the staff there is always friendly...no matter what time of day the front desk staff greets you. The bellman is helpful and outgoing. No complaints on service and friendliness. I was given a triangular shaped […] room with a king bed. There are no outlets on either side of the bed, so there is no place to plug in a laptop or phone charger. I also did not have a clock radio in my room and had to ask three times over the course of a day before someone brought one up and handed it to me. I had to move a king size bed away from the wall and crawl behind it to locate the only outlet on that side of the room. Not pretty... They don't clean under or behind beds very often - lots of dust, dirt and trash. There are no phone instructions in the 'manual' or on the phone itself, so I had to call the front desk on my cell phone. Twice, I came back to the room at the end of the day to find that housekeeping left the AC blasting at the lowest setting (50 degrees) and it took hours for the temperature to get back up to a comfortable place. The bedding is inadequate (for 50 degrees or a normal temp) - a sheet and one light blanket. When I did call for an extra blanket, someone did bring one right up. I might stay again because I like the location and the rates are typically reasonable, but I might inspect my room before checking in next time... Read more

Genuine Expedia guest review

Rooms are very small! Just big enough for 2 double beds. Location was good for walking.

Genuine Expedia guest review

Asked specifically for Champagne and chocolate strawberries to be in our room upon check in. Gave them a specific time and we still didn't have them ready. Disappointing only because it was our 10 year anniversary. Everything else was OK.

Genuine Expedia guest review

rooms were small, clean, room was not full stock in ammenties,staff pleasant...

Genuine Hotels.com guest review

Old, old, old. Really small room. OK for one night but not luxurious at all.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Mold in bathroom was visibly noticable and the odor so strong. Appeared that it had not been cleaned in a while.

Genuine Hotels.com guest review

The hotel was very convenient to the TD Garden and we had a short walk to the concert. The room appeared clean however, lighting was dim. One of the 2 beds did not have clean sheets which was not noticed until the following day when we woke up and opened the curtains to let daylight in the room. My sister is a blonde and teh sheets were covered in short […] dark hairs and grey looking. We were horrified. I would stay there again but will examine the bed sheets before we hit the hay! Read more

Genuine Hotels.com guest review

The location was great. Very close to the subway, little Italy, historic places, restaurants, etc. The biggest problem was the room size. I upgraded to the Suite with the king size bed and sitting room with a pull-out sofa. I had to sleep on the sofa bed without pulling it out because the others would have to walk over top of the bed to use the bathroom […] at night. And to think I paid extra to sleep on an uncomfortable sofa! The furniture was very beat up and the place smelled from carpet freshener. You have to pay for wi-fi. My room was very quiet and the staff was pleasant. No drawers and very limited closet space. Read more

Genuine Expedia guest review

Very close to TD Garden, room was very small.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great location and neat old building, however lacking a bit in regards to service and upkeep of the hotel. I was stuck needing a car rental during my stay and the parking is was very expensive, valet service was slow and limited in regards to early and late hour availability.

Genuine Hotels.com guest review

This hotel was just ok for me, room was very small and very outdated. It is the perfect hotel if visiting TD Garden, just a couple blocks away. Staff was nice. Hotel could use some TLC. Hallways smelled like dirty feet, each time in the hallway the maid was spraying carpet powder to cover smell. Could see out in hallway from room. Could hear all the […] noise from the rooms around us, kept me up all night. Read more

Genuine Hotels.com guest review

Room was very small and the furniture was old and beaten up, bathroom floors especially around the corners were dirty, no fan in the bathroom. Dark with only one small window. Took forever to get our car from the valet when it was only parked down the street. Tried to have a whiskey and gingerale in the bar after the game at 10 p.m. and they didn't […] carry any whiskey. Never heard of such a thing. Read more

Genuine Expedia guest review

Room was OK except for a patched hole in the wall that wasn't sanded or painted, a bad uneven paint job above the bed and shower tiles in disrepair. For the money it was OK. If it was their regular rate it would not be.

Genuine Hotels.com guest review

hotel is clean.parking for overnite stay is expensive.Convienient for travellers without a car. no fridge and microwave in the rooms. have a general one. otherwise,the stay was nice.

Genuine Hotels.com guest review

For the cost, I would have expected more. SImple requests, like fresh sheets after a coffee spill, weren't followed through. Restaurant service also left much to be desired, not to mention they didn't offer any discount for guests of their hotel.

Genuine Expedia guest review

We were very happy with the surrounding area and all that we could walk to. You can watch a game at the Gardens then walk to the North End for dinner. The Bulfinch is also close to the Freedom Trail which leads you to the Paul Revere House and the Old North Church plus other historical sites.

Genuine Hotels.com guest review

The rooms are very small. Although their website said room service was available, there was no menu in my room and no one picked up the phone anyway. The location was good. The staff was not so good.

Genuine Hotels.com guest review

The Bulfinch location was a short walking distance to the T and the North Station and not a bad walk to the wharf/harbor area. The front desk was helpful. The room was extremely small, but I was not surprised, as I had read that about the hotel from other reviewers. Boston seems to be able to charge high prices for very small rooms.

Genuine Hotels.com guest review

We arrived before check-in time, the frontdesk staff was extremely unfriendly and arrogant, our toilet was broken and the walls in our room dirty. Overall disappointing.

Genuine Hotels.com guest review

Extremely disappointed and dissatisfied with the cleanliness of the room. We were not told of the policy of changing sheets daily only if you place a card on the bed (which we did not see). The worst was when my roommate opened her bed on the second night, there were blood spots on the pillowcase and both sheets! It must have come from the maid when […] making the bed, possibly having cut herself. A call to the front desk had to be made twice in order to get someone to come change the sheets. A top sheet was not provided until a request was made the 3rd night. I don't think the carpet was ever vacuumed in the 3 nights we were there. Service in the lounge for breakfast was non-existent. Had to find someone to help! On the high plus side, Crystal in the lounge made our first night (after a very trying day) most enjoyable. Food was very good and her service was fabulous! Location of this hotel is great but not sure I would stay there again. Read more

Genuine Hotels.com guest review

Rooms are very small. Also, we had a king-size room reserved and because we checked in late they only had a room with two full-size beds. We moved to a room with a king-size bed the next night, however the room was not much larger than the first room.

Genuine Expedia guest review