Hilton Boston Logan Airport

The hotel is centrally located at Logan airport. It comes with the expected Hilton service, but the hotel shows signs of aging. Unfortunately the bathroom in our room was not properly cleaned, but this was addressed promptly upon notifying housekeeping. It feels a bit pricey for what you get, but this is the only hotel right on the airport with fast […] access to the terminals. The fact that I had to catch a flight at 6am made it worth the money. Read more

Genuine Hotels.com guest review

This hotel looks great and its in a convenient location if you are going to fly out or fly in. However this hotel is all about lipstick on a pig. My bathroom drain was broken, the remote was broken. The alarm clock/MP3 station didn't work, water was either extremely hot or extremely cold etc. I waited forever in line to get checked in because they didn't […] have enough staff at the front desk. Its not like it was a Motel 6 or Red Roof or anything but I certainly expect WAAAAY more from a Hilton especially for the 300$ price tag for the room. If you don't mind getting a Taxi then stay somewhere else. You can get better value. Especially in Boston. Read more

Genuine Hotels.com guest review

Unless you want to stay in a place where you cant leave the airport for less than $25 for a 5 min cab ride, dont stay here. The taxi tolls alone are $6! Also, no microwave or mini fridge for left overs or drinks. Ordered late night chinese food and dropped a little rice on the floor. Room definitely wasnt vacuumed because the rice was still there the […] next day. Read more

Genuine Hotels.com guest review

When we checked in the hotel desk clerk was very polite and cheeful. We had two rooms and one of the toilets clogged and overflowed. We could not call the front desk from the room, the lines did not work. We called on our cell phone and after two hours called back. They finally sent a plumber who cleared problem immediately and left. Nobody sent housekeeping […] even though we told them (and the plumber saw) that the toilet had overflowed spilling sewage on the floor. We called back again and they sent a housekeeper to clean. We were there for two nights and both nights went to the Publik House for dinner. The service was horrible. Both nights it was as if the host/hostess (a different person each night) wanted to dissuade us from dining there because the wait was going to be so long. There were empty tables both nights, the staff at the restaurant seemed disorganized and did not have good customer service skills. It was quite a disappointment for us. Read more

Genuine Hotels.com guest review

Room unkempt - someone's underwear lying on floor.

Genuine Hotels.com guest review

The overall stay was okay. The food was severely over priced for the quality at the restaurant- We would stay again however never eat there.

Genuine Hotels.com guest review

HORRIBLE customer service. I have never encoutered sude rude front desk staff before. I have stayed here over a dozen times before but will never again because of this experience. Room was dirty this time as well, never had that problem prior.

Genuine Hotels.com guest review

TV did not work upon arrival. Bathroom looked aged. Convenient location to Logan. Fantastic waitress in Connolly's Publik House (wish I knew her name, from Columbia)! Hostess seemed to take a long time to seat a party of two. Complimentary WiFi never did work on our Apple devices.

Genuine Hotels.com guest review

Great Location for a conference at the new convention center, but the hotel staff was rude and unhelpful.

Genuine Hotels.com guest review

Room was comfortable. However, the shower (handicapped-accessible) had terrible water pressure, and really wasn't usable by a person when standing up. However, they allowed me to check in VERY early, so I was happy to take what I could get.

Genuine Hotels.com guest review

It's at the airport, so a reason to stay on an overnight layover. Typical Hilton, pricey, but everything in good order.

Genuine Hotels.com guest review

This hotel is very conveniently located to the airport, we literally walked from our flight to baggage to our hotel, that was great. Very nice clean lobby and hotel staff was cordial. Our room was a nice size and bed/bedding very comfortable, but the people noises was very disturbing. I awoke at 3AM and listened to our neighbors use the bathroom and […] snore! Before going to bed the room across from ours TV was on and we could hear it clearly. Later in the morning around 5AM I was once again awakened to hearing the people above us talking and discussing their morning meetings and of course then go about using the bathroom and shower. I do not believe a hotel that costs as much as this one should have such thin walls!!! Read more

Genuine Hotels.com guest review

Good to great but you have to be kidding about paying for wifi!

Genuine Expedia guest review

I chosen to stay at there due to I have to catch early flight. After I left the Boston, I found out I lost my iPhone 5 cable and charger in the room. I called the hotel to ask help. They promise to call me back when they find it. I left my detailed information..but no one call me until right now...

Genuine Hotels.com guest review

Walking to the terminal is extremely convenient, the room is very clean, and the beds are ridiculously comfortable. However, consider this: no breakfast included, meager in-room coffee and tea offerings, and no free wi-fi. Is the higher room rate worth it to avoid a 10- to 15-minute free shuttle from Revere?

Genuine Hotels.com guest review

The service and prices in the restaurant were horrible. Not what was advertised on. Website. What was supposed to be a view of the Boston skyline was of an airplane service area and runway. Food was so-so.

Genuine Expedia guest review

The only good thing about the place is that it's within walking distance (on skyways) to the airport from two of the terminals. For the rest of the terminals you have to take a shuttle bus (that's free and features a very entertaining driver)..

Genuine Expedia guest review

I ordered some extra towels from housekeeping and they never showed up. The tea and coffee provided is fine provided you only want one cup and don't like to use sweeteners and don't need to stir it... Why they short-change a regular customer who is paying through the nose in the first place for a room I don't know - but it's v shortsighted.

Genuine Hotels.com guest review

Easy access to the airport... Hospitality from everyone I met was so-so.. The room itself offers no bottles of water and needs a bit of renovation.. I had to send down for a pen as none were in the room. Nit picking I'm sure but hey I pay Hilton dollars not super 8 dollars.

Genuine Expedia guest review

The room was fine,comfy bed. I was disapointed in their restaurant,Connellys I think. The food was way overpriced and just not very good. I do not mind paying more for good food but it sucks to pay $22 for fish and chips that taste like they came from a cafeteria. Also, there was very little selection on the menu.

Genuine Hotels.com guest review

After sightseeing all day, to have the valet insult me when I tried to use the luggage trolley was unbelievable. I'm sorry if I had jeans and running shoes on, but I did not deserve to hear him say "we have standards to uphold here" as he refused me to use the trolley. Sorry, Mr Valet, but I have gold, diamond, & platinum of numerous airlines, rental […] cars, and hotel chains, including Hilton. I did report it to the General Manager and she was going to correct it. My son said he never wants to stay in such a snooty hotel again. Amazingly, multiple luggage carts from the airport were being wheeled across the lobby. I guess they uphold the image? Read more

Genuine Expedia guest review

On both occasions when I have stayed there, the rooms, service, amenities have been all I needed, but the noise level has been high enough to either keep me awake or awaken me, whether from fellow guests, employees, or a nearby guest's anxious canine companion. I don't blame the poor dog, but the bark should not carry through the walls so well.

Genuine Expedia guest review

While the hotel facility itself was great, the staff left something to bee desired - they either did not have information or gave out incorrect information on a regular basis (from several different areas of the hotel). they were not rude; they did not go out of their way to help.

Genuine Expedia guest review

The restaurant off the main lobby leaves a lot to be desired. mostly pub type greasey food, lacking in healthy choices. Also, as a woman travelling alone, the mait're d immediately ushered me to the least desirable table in the restaurant, when there were many others available. Obviously I refused to sit where he seated me and was then shown to a nicer […] table. Obviously, if the restaurant was crowded that would be understandable, however, it seems to be the rule in American restaurants when dining alone (as a woman) to be shown to the worst table in the establishment!!! Read more

Genuine Expedia guest review

I noticed a few things about cleanliness that bothered me, especially considering the fact that this is not a cheap hotel. I had a dirty cover sheet the first day, however it was replaced the next day. I also noticed black hair on the sheet and the bathroom, I am blonde. The toilet lid was not clean the first night. I arrived in the evening, from the […] west coast, so I was too tired to complain. It was cleaner the following day, so I assume it was a different cleaning person, but it is something that sets the tone for your stay, if it is not perfect upon arrival. Other than that it was ok. I used the fitness room and found no cleaning wipes to clean the equipment. Read more

Genuine Hotels.com guest review

This is a typical airport hotel. We had a late night arrival, called on courtesy phone to ask for hotel bus to pick us up, after 20 minutes wait we gave up and got a ride from a rental car bus. When we told the desk person about this she was quite unconcerned. Our room was quiet which was important to us. Beds and pillows very comfortable.

Genuine Hotels.com guest review

The room was freezing cold when I arrived. I could not take a bath because the stopper did not work and the remote only worked in the evening. A little more quality control would be good.

Genuine Expedia guest review

Hotel was beautiful and convenient but VERY expensive. One night stay expensive, plus they charge you extra for parking-internet- breakfast (19 dollars for pancakes)

Genuine Hotels.com guest review

I did not like that soon after I stayed at the Hilton I received a marketing call on my cell phone.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

At the Boston Logan Airport Hilton, you're paying a premium for the fact that you can wake up and be at the airport in no time for an early flight. Their shuttle runs every 15 min and gets you to where your terminal. That's pretty much the high point. My objections about this hotel are that every little thing is extremely expensive, and nothing is […] provided. They don't even have a water cooler in the gym. Also, you're one of 10,000 guests, so if you arrive to check in at 5-6pm, expect to wait in a long line. Don't expect room service to arrive quickly. In fact, don't expect any kind of "extras" or "service". Read more

Genuine Hotels.com guest review

We stayed two nights at the Airport Hilton. We wish we had stayed one night. While the room was adequate, it was far more expensive than the Embassy Suites Hotel. With two children, the Embassy Suites was much nicer and cheaper. Embassy Suites was next to a children's playground, had free breakfast, and had evening appetizers (which was sufficient for […] dinner). Overall, we were happier with the Embassy Suites. Hilton was overpriced. We were given free meal coupons for the children at the Hilton, but the service was lousy at the restaurant and the food was overpriced. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Self-parking is $32...valet $40. Internet is not free unless you are at least a Gold level Hilton Honors member.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Well located to terminal A but no free WiFi and poor restaurant quality

Genuine Hotels.com guest review

If traveling from the A or E terminals there could be an advantage to staying at this hotel.. I traveled out of Terminal B which required me to utilize the airport shuttle: which is what I had wanted to avoid when choosing this hotel since I had a very little time to sleep between flights. The hotel is very pricey and the rooms are of the same quality […] as that of a comfort inn... clean but very standard. This was a major disappointment after my stay in the hotel attached to the airport in Montreal....The pillows were hard but the bed was comfortable. The staff was very pleasant. I cannot comment on the other amenities. However readers may be interested to know the restaurant is open until 1230 am. Read more

Genuine Hotels.com guest review

I wasn't impressed by the cleanliness in the room, finding rancid water sitting in the coffee maker and lint on the floor, but the real subject of dissatisfaction was the restaurant. The service muttered unintelligibly and seemed somewhat confused. Never did the water get refilled. Then at the end of the meal the bill went back and forth between the […] front desk, who had our credit card number, and the waiter and restaurant manager, who played "whose on first". No one seemed to know whether they wanted our Amex Card again or whether the charge would go to the room. We left feeling like it was our fault that they were so confused. Unfortunately, the food was no better. The clam chowder was about par for the course in the midwest, but for BOSTON? It was just canned thickened white soup with cut up sea clams and it tasted like Campbell's. I am a New Englander, and know what clam chowder is, and this wasn't even a good imitation. The cracker crusted Cod was lackluster and bland, although the Cod seemed fresh and the Lobster Mac Cheese was simply Alfredo sauce with bits of lobster. Ruby Tuesday, the chain restaurant, does it lots better. The real piece de resistance was the incredibly inedible pizza. It would not have even passed muster as a dry Quesadilla, never mind a three cheese pizza. We each tried to eat a piece when it was hot, and it was just horrible. The crust was burned and it was like a bland dry piece of hard-tack in a flat box. We originally thought to take it cold on the plane the next day for lunch, but we just left it in the room. Very disappointing for a Hilton. This review sounds negative upon re-reading, but truthfully, it is what it is-- there is no exaggeration here--it was a poor experience. Read more

Genuine Hotels.com guest review

This hotel is good for travelers who need to stay near Logan Airport, otherwise, I cannot imagine any other reason to stay here. The health club is ok, but the pool is small. I have stayed at this hotel several times over the past 20 years and although they improved for a while, they seem to be on the decline again. Our room was really dirty, with dog […] hair all over the floor and the bed sham. The bathroom was also dirty, not cleaned after the last client....yuck. Property is noisy with guests coming and going at all hours. The food is average. Read more

Genuine Expedia guest review

Not bad overall, but disappointing for a Hilton.

Genuine Expedia guest review

Bed was stiff, television didn't hold signal, everything had a surcharge-including wi-fi

Genuine Hotels.com guest review

Considering the rate I had, I would have expected a bit more for what I was getting. The internet is not free, despite what the description may say. There were maids working at around 11pm near my room, and then again in the morning. It's great for the shuttle service and convenience to the airport, but next time I plan on staying somewhere else.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The location of the hotel was the primary reason we chose it. We could just get out of bed and walk, inside, to the airport. So that was great. However, three things really bothered me. First, after arrival I was planning on moving my car to the economy lot at the airport. The valet at the front told me they had their own lot and it would be $20 a night […] for self-parking and $38 a night for valet parking. I decided to go for the self-parking but it was $32 a night when I got to the lot. This next part is my fault: I parked there thinking maybe the sign I read was wrong because he clearly told me $20 a night (even my wife and mother-in-law confirmed that) and went to ask him about it, at which point he told me it was $32 a night. Not to be cynical, but I almost feel like I was tricked and I wound up paying $14 to take my car out after half an hour to move it to economy parking. Second, the only restaurant nearby is the one in the lobby and it was very crowded, it was seat yourself, and once we snagged a table quickly after someone else got up the service took forever. This was a Saturday night and I'd think there would be more staff. I get served quicker at a Chili's on Saturday night, and this place was way more expensive. Finally, The hot water lasted all of 3-4 minutes, after which it became lukewarm. Frankly, I find that ridiculous. When traveling I really look forward to a hot shower to relax me. Very disappointing, Hilton. Read more

Genuine Expedia guest review

The hotel is nice but not exceptional. Staff is serviceable but not cordial. Food is drastically overpriced and below average in taste. Charge for wireless?

Genuine Hotels.com guest review

When I pulled up in a car (with two non-white teenagers in the car), the "Are you staying here?" question from the doorman was said in a tone that implied that he had his doubts. Nor was he very pleasant when I wanted to park long enough to run the bags and the boys up to the room. I was surprised they charged for parking ... but I rarely drive to big […] city hotels anymore, so this may be more common than I think. On the plus side, the signage driving into the airport and then to the hotel was good and the access to one of the terminals excellent. I liked the chair in the window on each floor by the elevators. Read more

Genuine Expedia guest review

This hotel is OK. It is very conveniently located if you have an early flight out of Boston. It seems like the hotel's focus is business people as opposed to people on vacation. The windows are very dirty, so even though some rooms have a great view of the airport and planes, it's hard to see. The Hilton charged a pet fee while all the other hotels […] we stayed at did not. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review