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Location.
The Boston Park Plaza Hotel & Towers stands along Park Square east of the Back Bay area of Boston, Mass. The Arlington "T" stop is located less than two blocks away. This property is positioned with easy access to Newbury Street, Faneuil Hall Marketplace, and the Theater and Financial districts.
Hotel Features.
Built by E.M. Statler in 1927, The Boston Park Plaza Hotel & Towers has hosted presidents, sports legends, and famous entertainers. This property is a member of the Historic Hotels of America. On-site restaurants and lounges include McCormick & Schmick's, which serves an extensive seafood menu prepared from freshwater and saltwater fish. Swan's Café presents an American menu. Finale café serves desserts, whereas M.J O'Connors Irish Pub serves traditional Irish fare.
A 24-hour business center houses five computer stations; business services include a technology help desk and an Internet point. A total of 65,000 square feet of function space and 39 meeting rooms accommodate events. Wireless Internet access is available throughout the hotel for a fee. Complimentary newspapers are available in the lobby.
A 24-hour, complimentary fitness center houses cardiovascular and weight-training equipment in addition to free weights. Additional guest services include luggage storage, wedding services, and express check-out. Limited on-site parking, which includes garage parking, (surcharge) is provided and additional parking is nearby.
This is a smoke-free property; fines apply for violations. This property is dog friendly.
Guestrooms.
This 15-story hotel offers 1053 smoke-free guestrooms of varying configurations. Accommodations include cherry-wood furnishings, black-and-white photographs of Boston, and coffee-and-cream color schemes. Beds feature pillowtop mattresses, triple sheeting with 350-thread count linens, and white duvets. Rooms provide coffeemakers; refrigerators and microwaves are available upon request. Bathrooms contain shower/tub combinations, dual showerheads, and Gilchrist & Soames toiletries. Accommodations include 37-inch, LCD televisions with digital service and premium television channels including ESPN. High-speed wired and wireless Internet access is available for a fee. Rooms also include MP3 adaptors, in-room safes (accommodates a laptop), desks, and climate control.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
McCormick & Schmick's Seafood Restaurant - Fresh Atlantic seafood.
The Melting Pot - Fondue. Au Bon Pain Finale Desserterie MJ O'Connor's Irish Pub Smith & Wollensky Steakhouse Room service is available from 6 AM to 11 PM.A Boston winter "hot spot" is the Frog Pond for outdoor ice-skating, located at the Boston Common 200 yards from the hotel. During warmer months, guests can jog or walk the paths alongside Boston's Charles River.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Stay away! Rip off"
Way over-priced. Rooms are very small. Sub par organization. Horrible ventilation. Air conditioning was warm not cool. Way over-priced continental breakfast! Don't subject yourself to this place! Trust me I'm not that critical either!!!Genuine Hotels.com guest review
"Bad service"
The location was the only good thing about the hotelGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Please let us take this opportunity to express our remorse for your recent visit to the Park Plaza. We hope that you will give the Park Plaza another opportunity to show you the fine service and accommodations we are capable of providing and that you'll think of us the next time you visit Boston.
"No closet, slow reception/service"
The Park Plaza is in decline and price is no where in line with quality of rooms or level of service. Upon check in should have realized a problem when at 9pm there was a line of 15 people waiting for service at reception. Finally got to room only to realize (similar to several other posts) that the room was so small there was no closet. Between the […] bathroom and the room itself the space would have been better used as a storage closet. They were overbooked so no chance of a room change and when I spoke to the GM about the lack of a closet he suggested using the hook in the bathroom, my reply was the half inch hook used to hang a towel. Hotels.com should warn that there is the possibility of no closet in that room class, but there is some level of expectation for basic room amenities. Be wary of staying here Read moreGenuine Hotels.com guest review
i must have had a renovated closet......the hotel must have been beautiful in its time but needs a rehab...Genuine Hotels.com guest review
"Worst hotel in the world!"
I have never been more offended at the quality of service at a hotel that claims to be a quality establishment. Not a single interaction with one staff member can be viewed as positive. Rude does not even begin to describe the attitude of employees at this hotel. I would rather stay at a hostel. Awful awful awful awful. This hotel should be ashamed […] of themselves. It's a wonder this place is still in business. I would not recommend this hotel to my worst enemy. Never again would I ever stay at this hotel. Read moreGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you very much for taking the time to share your feedback. It is very disappointing to hear about the issues you experienced, as our staff takes a lot of pride in the service we provide on a daily basis. Your experience has been shared with our Hotel Operations Team to ensure that our staff receives additional training. While there is never a second chance to make a good first impression, we thank you for your genuine input about your visit and hope that you will consider giving us another opportunity to "wow" you. Should you like to discuss this matter further, we invite you to contact our Executive Office so that we can be of further assistance.
"Room is too small, NO CLOSET!"
Extremely disappointed. The room and bathroom were too small and no closet in the room; nowhere to hang clothes. Will not be staying at this hotel again.Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel On behalf of the Boston Park Plaza family, please accept our sincerest apologies for the poor experience you had during your stay with us. Our guests, and providing them with an experience above and beyond their expectations, is the top priority for us, and we obviously failed to meet that standard with you. Your comments and impressions have been shared with our Hotel Operations team for an internal follow-up to ensure that your issues are addressed. We sincerely thank you for sharing your feedback.
"Needs upgrade soon"
This hotel is not at the level commensurate with the price. The bathrooms were old, plastic tubs, tiny. The rooms are really old. The service was sullen but fine. Until they upgrade this hotel I would recommend somewhere else.Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Please let us take this opportunity to express our remorse for your recent visit to the Park Plaza. We hope that you will give the Park Plaza another opportunity to show you the fine service and accommodations we are capable of providing and that you'll think of us the next time you visit Boston.
"They put us on a fold out bed!"
We bought a single room, (and not the economy one) to walk in to learn that the only bed is a fold-out sofa. And there was a 10-12 person conference table. It was awful and insulting.Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you so much for taking the time to write about your recent stay at the Park Plaza. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Please be assured that your comments are being brought up to our Hotel Operations team; we apologize for the inconveniences we may have caused and appreciate you taking the time to share your feedback.
"Never again"
Once again, I gave this hotel a try. It is conveniently located for my business meetings, but once again, my room was substandard. The furniture was delaminating, there were rust stains on the carpet and the wiring looked scary. Even though my room was on an upper floor, the noise from the street (delivery truck traffic) kept me up for hours on end. […] Also, having to pay for wifi is annoying. Simply not worth it. Read moreGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you for taking the time to share your experience. We appreciate the feedback you have provided and would like to apologize for any inconvenience we may have caused you. We'd like to thank you again for sharing your views.
I was not pleased to to be put on the sixth floor with a bunch of screaming and drunk college kids. It was a University of Connecticut frat party. There were no hotel security present and some of these kids did not look 21.Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you for taking the time to write about your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We apologize for the noise challenges you faced during your stay, and want you to know that we take your feedback seriously. Thank you again for your genuine input about your visit and we hope that you will consider staying with us again during your next trip to Boston so that we can make amends.
This hotel is overpriced, and the parking situation is inexplicably exorbitant.Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel We appreciate your feedback and apologize for any inconveniences we caused you.
"Awful - look elsewhere"
The hotel is dated, the service is poor and the room was the size of a postage stamp. I have stayed in a lot of hotels over the years - but this is one of the worst - look elsewhere.Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Please let us take this opportunity to express our remorse for your recent visit to the Park Plaza. We hope that you will give the Park Plaza another opportunity to show you the fine service and accommodations we are capable of providing and that you'll think of us the next time you visit Boston.
"Close to required Meetings"
I travel weekly and seldon post reviews. This was the least sastifactory hotel experience in many years. The room was so small there was no closet or even a bar with hangers to hang clothes. The bath was so small it was nearly impossible to close the door since the toilet was in the way. I understood it was an older hotel, but I have spent many nights […] in older hotels in Boston. None was anywhere near as bad a this. There was an old style radiator that hissed non stop. There was no temperature control at all. There was a themostat, but it did nothing to adjust the heat. Read moreGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you very much for staying with us and for taking the time to share your feedback. We sincerely apologize that your stay did not turn out as expected. It is very disappointing to hear about the multiple issues you experienced, as our staff takes a lot of pride in the service we provide on a daily basis. Your experience has been shared with our Hotel Operations Team. We hope you’ll return for a future stay should your travels bring you back to Boston, to allow us an opportunity to make amends.
Not very happy. First when I checked in I was told there were no King rooms left even though I was gauranted one with my reservation. Whats the point of the guarantee? The first room I was given was a closet in size with a single bed. When I went back downstairs to plead for something more reasonable and even offered to pay more for an upgrade the best […] they could do was to give me a handicap accessible room. Thi was at least significantly larger but had no desk to work on. Again a single bed. On the final night when I went to get into my bed I found the fitted sheet on the bed first the the mattress pad on top of that then the sheet that is supposed to cover me and then the spread, disgusting. I will never stay there again. Read moreGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you for taking the time to share your feedback. We sincerely apologize for the multiple challenges you experienced during your stay and can understand why you felt disappointed with the service you received. Your comments have been shared with our Executive Office; thank you again.
This guest did not leave a comment.Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel We apologize that your experience was not what you expected from the Park Plaza and we would love the opportunity to welcome you back and be able to "wow" you next time.
"Terrible experience"
I booked a double bed via hotels.com at 1 am because my wife was kept over at MGH for surgery in the morning. I needed 4 hours of sleep before heading back to the hospital. At the same price point I could have chosen 10 hotels but thought this was the best. I was wrong. The first room they gave me had no bed - it was a meeting room. Back downstairs […] at 2 am I go. I am told "was there a murphy bed in there?" Now we all know what that is, if they want to market a room like that fine, but be honest with people. I showed her the email confirmation - double bed, not a pull out couch, not a murphy bed. So I get a different room, go back upstairs...this room had people in it! Back downstairs. Next room was unoccupied, but I brushed my teeth and water came ROARING out the back of the sink, as of the pipe wasn't even hooked up. I threw a towel on it and went to sleep, told the concierge on my way out. I wasn't about to switch rooms yet again. I was shocked at how bad my experience was - and I was only there for about 4 hours. Read moreGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Please let us take this opportunity to express our remorse for your visit to the Park Plaza. It is clear by your comments that your experience feel far short of expectations and we hope that you'll allow us to extend multiple apologies for the guestroom shortfalls. In no way does this reflect the service culture we strive to foster at the Park Plaza; please rest assured that our Executive Team has been notified. Thank you for bringing all of these issues to our attention. We will address them going forward, and will work toward a suitable remedy.
It was terrible. I had to call multiple times throughout the night due to loud guests. Additionally, the temperature in the room was so hot and couldn't be adjusted. I paid way too much for this room for the quality I received. I will not use your site again.Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you for taking the time to share your feedback. We sincerely apologize for the multiple challenges you experienced during your stay and can understand why you felt disappointed with the service you received. Your comments have been shared with our Executive Office; thank you again.
the room we stayed in was so small the bed. there was no fridge or microwave in the room so if we went out you cant bring back any food because there is no where to store them. the lobby was always full of people, there is no parking again no parking if you want a valet parking its $45 a night for a valet parking. we have to drive around for about 20 […] to 30 minutes to find one. I but I make sure I enjoyed it because I went out most of the time there is a lot of things to do around a lot of restaurant and place to go to :) Read moreGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you for taking the time to share your experience at our hotel. Guest feedback is very important to us as it lets us know how well we are meeting guest expectations. Please accept our sincerest apologies for the room challenges that you faced when staying with us. This is certainly not the Park Plaza experience we aim to provide our guests and we are truly sorry this happened to you. Please note that we provide refrigerators upon request and would have gladly brought one up to you had we known you needed one! Your concerns have been addressed with all the appropriate department heads, and we are hoping that you will provide us with another opportunity to show you true Park Plaza service.
Bad service from the front and bell staff(not helpful at all); all food service closed down at 11PM???? really! on a Monday night?? room was used between housekeeping service and my arrival (used soap and towel); not a great stay....for one night I can weather the bad service but for me to stay there again it would virtually have to be the only availability […] in Boston. Read moreGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you so much for taking the time share with us details about your experience during your visit to Boston. We appreciate your feedback. Your comments have been shared with the appropriate teams in order to maintain the level of service each guest deserves. Again, thank you for sharing your comments, it is always greatly appreciated!
"Not what I had expected"
I did not really enjoy my entire stay at the Park Plaza. I have stayed here once before, and had a good time, but this time, the service was lousy, parking was a pain and the room smelled. It also was not equipped with a fridge or an ihome doc. I overpaid tooooo much for what I got in this room. I would not stay here again.Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you for your feedback regarding your stay. It is appreciated and will be taken into consideration for the future. We apologize for the challenges you experienced during your time with us, and will ensure that your comments are shared with the appropriate departmental management teams to avoid similar service issues in the future. Thank you again for taking the time to detail your stay.
They put in a room with a Murphy bed that was nailed shut and unusable. Apparently, this happens all the time. Beware.Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you very much for staying with us and for taking the time to share your feedback. We sincerely apologize that your stay did not turn out as expected. It is very disappointing and embarrassing to hear about the guestroom issue you experienced, as our staff takes a lot of pride in the service we provide on a daily basis. Your experience has been shared with our Hotel Operations Team to ensure that this does not happen again. We hope you'll return for a future stay should your travels bring you back to Boston, to allow us an opportunity to make amends.
This guest did not leave a comment.Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel We are disappointed to learn that we did not meet your expectations. However, we appreciate your business and hope to welcome you back to our hotel and city some day soon so that we can make amends.
"Disappointing"
We checked in and were told we did not get the king bed we wanted? What they didn't tell us was we got a twin and the room (which we now call "the elevator room" ) was not much bigger than our walk-in closet at home, we couldn't control the temp. And the worst thing it was right next to the elevator so all we heard was it going up and down all night! […] We got moved the next day to the 15th. Floor which we thought was nice except there had to be 100 high school kids running all over the place till 4:00 in the a.m. We called security but no one came. Very disappointed for an anniversary selebration! Read moreGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you for taking the time to bring your unfortunate experience to our attention. We hope that you will accept our sincere apologies for neither meeting nor exceeding your expectations during your time here with us. This is certainly not the Park Plaza experience we aim to provide our guests and we are truly sorry this happened to you. That particular weekend you stayed, we also had a large student conference with us and we apologize for the disturbance this caused you. While there is never a second chance to make a good first impression, we thank you for your genuine input about your visit and hope that you will consider staying with us again during your next trip to Boston.
"Poor customer service"
Party next door where witch seems they were partaking in smoking drugs and when I called to complian I was givin not help the whole room filled up with the smell. Was not happyGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel We apologize that your experience was not what you expected from the Park Plaza and that there was confusion regarding your room type. Your comments have been shared with our Management Team so that the appropriate changes can be made for the comfort of our future guests. We appreciate your feedback and we understand that you have many options to choose from when making your travel plans. We would love the opportunity to welcome you back and be able to "wow" you next time.
"better hotels than this"
was not impressed at all with the park plaza. overcrowded lobby and elevators. bathroom was dirty. lovely view of a dirty alley, sirens heard all night. heard other guests outside my room all night long. radiator did not shut off unless entire heating system shut off. Staff hardly friendly upon check out, no fridge. really nothing spectacular for the […] price. much better hotels in boston than this. only good point was a good bar tender. Read moreGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you so much for taking the time to write about your recent stay at the Park Plaza Boston. Please accept our apologies for the challenges you faced during your recent visit. We were disappointed to learn that we did not meet your expectations. Your comments have been shared with the Hotel Operations team and we want to reassure you that we will work through these issues. We appreciate your business and hope to welcome you back to our hotel and city so that we can make amends.
"Not quite what you would expect"
I booked a king sized suite at the Plaza as a surprise for Valentine's Day. The first room we were assigned had a murphy bed (which folds out of the wall). The bed was broken, and housekeeping suggested we sleep on the sofa. The second room we were sent to was occupied! After recovering from that embarrassing scene, we were given a third room, which […] was meant to be a handicap room. It was very small, and the bed was barely large enough for one person. There was a large wooden bench installed in the bathtub, so we couldn't even indulge in a romantic bubble bath. The whole trip was a nightmare. Read moreGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you for taking the time to bring your unfortunate experience to our attention, and please accept our sincerest apologies for your experience staying in our hotel. This is certainly not the Park Plaza experience we aim to provide our guests and we are truly sorry this happened to you. We hope that you will give the Park Plaza another opportunity to show you the fine service and accommodations we are capable of providing and that you'll think of us the next time you visit Boston. Thank you again for your feedback.
"You used a third party for payment"
Bad room , near elevators, small, view of an alley, a very stained and dirty strip plug near bed. Patrons were noisy all night and only stopped around 4 am.Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel We are extremely saddened to hear that we did not exceed your expectations. Your feedback has been shared with the appropriate department heads, and we will look into ways we can improve our product and service so that we can hopefully "wow" you on your next visit. We hope you will provide us with that opportunity in the future.
Walls are super thin, can hear everything. Had to move rooms at 2am because there were a bunch of kids throwing a party in the room next to us. Called 3 times before anything was done about itGenuine Hotels.com guest review
"Dirty old broken hotel"
Very old, extremely disorganized, horrible service, dirty floor in room, broken heater, water in shower did not get hot, awful weird creepy hotel, stay away!Genuine Expedia guest review
Response by The Boston Park Plaza Hotel Thank you for taking the time to write about your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We apologize for the many challenges you faced during your stay, and we want you to know that we take your feedback seriously. While there is never a second chance to make a good first impression, we thank you for your genuine input about your visit and hope that you will consider staying with us again during your next trip to Boston so that we can make amends.
"Very loud room"
We've stayed at the Park Plaza many times, and this is the first time it was unpleasant. The walls of the room were paper thin, and we could hear everything--noise, conversation, toilet flush, etc. from the rooms on either side of ours. My husband and I were both awakened at about 2 am from the noise. Our neighbors weren't rude or loud--they were acting […] normally--just that the walls were so thin it was if we were in the same room. Also, the tub didn't drain so I was standing in 3 inches of water while showering. Read moreGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you for your feedback regarding your most recent visit. We hope that you will accept our sincere apologies for neither meeting nor exceeding your expectations during your time here with us. At the Boston Park Plaza, we aim to achieve the highest level of guest satisfaction and we can certainly understand that the noise and guestroom challenges you experienced were both a disappointment and inconvenience during your visit. We appreciate your feedback and we understand that you have many options to choose from when making your travel plans. We would love the opportunity to welcome you back and deliver the level of service you have every right to expect from the Park Plaza. Thank you again for sharing your experience.
"Ridiculous room"
Unbelievably bad room. Tiny, but I can deal with that. The bathroom looked like it hadn't been updated since 1980. There was no bath, only a shower, and the tiles in it were filthy. I have never been afraid to step into a hotel (or motel, for that matter) shower before. I was here. On top of that, we shared a wall with the elevator shafts, so every […] 10 seconds or so there was a loud grinding noise followed by a loud beep. I know this hotel has nice rooms - I've stayed in them before - but this one was so terrible, I will never go back. Read moreGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel On behalf of the Park Plaza family, please accept our sincerest apologies for the poor experience you had during your recent stay with us. Our guests, and providing them with an experience above and beyond their expectations, is the top priority for us, and we obviously failed to meet that standard. Your feedback has been shared with our Hotel Operations team, and we have taken corrective measures to ensure that we will work through these issues. If you would like to discuss this further, please do not hesitate to contact us directly at the hotel.
"Horrible"
The room was so small. The bed was horrible, I slept on the floor instead. We asked to switch rooms but they said it was more money. The bathroom was gross. Thr hallways smelled of wet dogs. I will never go there again or have one of my friends/family stay there.Genuine Expedia guest review
Response by The Boston Park Plaza Hotel Thank you for taking the time to share your experience at our hotel with us, as it is the only measure of how well we have met the expectations of our guests. We are disappointed to hear about the challenges you experienced, and will ensure that your comments are shared with the appropriate team members to avoid similar issues in the future. Again, thank for your comments.
"Staff unresponsive and disrespectful"
During the night a very drunk man was trying to enter our room and refused to walk away. There was no answer at the front desk for 30 min and when they did finally answer, it took over an hour for them to come up and try to remove him. Then at 8AM, housekeeping entered the room without a knock or a warning. It was bad enough not getting sleep in the […] night, to then be woken up by housekeeping.. Not a very restful experience to say the least. Read moreGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you very much for staying with us and for taking the time to share your feedback. We sincerely apologize that your stay did not turn out as expected. It is very disappointing and embarrassing to hear about the multiple issues you experienced, as our staff takes a lot of pride in the service we provide on a daily basis. Your experience has been shared with our Hotel Operations Team to ensure that our staff receives additional training. We hope you'll return for a future stay should your travels bring you back to Boston, to allow us an opportunity to make amends.
"experience"
My room 906 was on a floor undergoing construction next door and all down the hallway. At 9 am the hotel ran their overhead intercom system stating they were testing thr fire alarm system. The night of check in, I ordered 3 meals to the room as my daughter had a late flight into Logan Airport. She was flying home from college in California. I signed […] and paid for 3 meals, but my meal was missing, the 21$ burger. Not a good or smooth or pleasant experience. Why do you ask? Read moreGenuine Hotels.com guest review
"Terrible room"
Room was a closet, very hot, noisy and the shower stall was the smallest shower I have ever seen or been in!Genuine Hotels.com guest review
"Reasons for low price?"
We thought the rate was a deal, considering the location of the hotel. The room we booked was called "Petite" so we expected a small room. But we did not expect a room with a piece of toilet tissue floating in the bowl (did they clean it?), a cracked washing sink, a petite shower room in which you could barely turn around, and most of all, construction […] right at the next door, which started around 8am with Jack hammers, drills, and grinders. We have no idea why the hotel decided to put guests in that area, considering that they were not sold out (we called the front to verify that). The hotel staff was courteous and apologetic; the manager bought us breakfast. But we are not sure if we would ever go back to this hotel again. Read moreGenuine Hotels.com guest review
"Rooms need serious modernization..."
The lobby and bar areas of this hotel are great. However, the rooms themselves are small, dark, and dreary. I couldn't find a plug next to my bed to charge my cell phone or laptop, the bathroom was a little sketchy, and they were obviously fixing something in the room next to me, because there were tools on the floor in the hallway and tape up over […] the door. Free Wi-Fi for a half hour in the lobby, but no Internet in the rooms. Stay elsewhere... Read moreGenuine Expedia guest review
Response by The Boston Park Plaza Hotel Thank you for your feedback regarding your stay with us. Please accept our apologies for a less-than-exceptional experience. It is one of our top priorities to provide upscale service and products to our guests so that they feel like they are "home away from home", and we apologize for the guestroom challenges you faced during your stay. It is through feedback such as yours that we are able to make improvements to our services. We appreciate your business and hope to welcome you back to our hotel and city so that we can make amends.
"Under construction"
The facelift they are giving is needed. The hotel feels old, dirty and stuffy and the big halls make me think of the Shining. But to have construction going on next to guests..... It's a bad experience and I think the rooms were worth less and should have been less. At $46/day for parking and $12 for Internet this place is it all wrong. Would not stay […] here again. On a positive note, the gym is very nice. Read moreGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you so much for taking the time to write about your recent stay at the Boston Park Plaza Hotel. Please accept our sincerest apologies for the noise issues that you faced. This is certainly not the Park Plaza experience we aim to provide our guests and we are truly sorry you were unhappy. Hopefully, if your travels bring you back to Boston, you will consider staying with us again and seeing our improvements. Thank you again for sharing your experience.
"Unsanitary - mattress was wet"
We had a horrific experience at this hotel. Discovered that the bed was moist and when we pulled back the sheets and mattress cover we discovered a big wet stain. We left the room immediately. A pretty disgusting experience. The front desk offered us another room as compensation which we declined but didn't seem more concerned. Maybe it's a common occurrence? […] I have never experienced something so horrible and disgusting. It ruined our stay and our weekend. The front desk declined our request for them to pay for a taxi back to the parking garage where we had left our car. It was 10 pm so we paid for it ourselves. We are traumatized by this experience. Read moreGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you for taking the time to share your experience at our hotel. Our sincerest apologies for the challenges you faced in your guestroom and the interactions you had with our staff. This is not conduct we condone and your feedback is very important to us. We have shared your post with our Executive and Housekeeping teams to ensure the issues are addressed immediately. Thank you again for sharing your feedback.
"horrible experience"
Horel itself was good but the room was terrible. Even the bedsheets were not properly tucked in, infiact we later felt that they might had not been changed yuckk. The bathroom was the smallest we have ever used and by the way when we called at the reception to conform that we were promised for a 250 sq ft room then she replied that they have recently […] measured that room to be 250 sq ft. Overall it was a very bad experience and I wouldn't recommend anyone to stay with those liers. Read moreGenuine Expedia guest review
Response by The Boston Park Plaza Hotel We are so sorry that your experience did not meet your expectations. We always strive to exceed our guests’ expectations, unfortunately, we fell short of our goal this time. We would like to assure you, however, that all bedsheets are changed when new guests check in to the hotel, no exception. We deeply value your business, and we want to restore your confidence. While there are many hotel choices in Boston, we sincerely hope you will consider staying with us again. Thank you for taking the time to share your views.
"An old hotel that needs to be updated"
TV didnt work when I arrived. View overlooked an alley. Tiny rooms. No wifi in the rooms. 6 hours of complementary wifi down in the lobby (which was crowded with people trying to do travel work on their laptops). The plastic shower tub was not properly sealed and made a loud popping sound every time you stepped on it. In general, a very poor dated hotel […] that needs to be updated or torn down! I will not return there. Read moreGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you for taking the time to share your experience at our hotel. We take guest feedback very seriously as it is the best way for us to understand how well we are meeting guest expectations. We are disappointed to hear that we did not meet your expectations and apologize for the inconveniences we caused you. Your post has been shared with our Hotel Operations Team for proper review. Thank you again for taking the time to share your feedback, we greatly appreciate it!
Unofrtunately, I was unable to connect to the internet server from my room the 2 days I stayed here. Saturday evening, there was an all night party in the romm next to mine. Security came up 2 times, but unfortunately they continued to party until 7 A.M. in the morning. I was awake most of the evening.Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel We would first like to thank you for your feedback, and express our sincere apologies for the experience you encountered at our hotel. We sincerely apologize for the noise and internet inconveniences you faced and have passed your comments to the appropriate departments for further review. We hope that you will give the Park Plaza another opportunity to show you the fine service and accommodations we are capable of providing and that you'll think of us the next time you visit Boston. Thank you again for your feedback.
"Skip this one..."
If you enjoy the smell of mold and mildew in your bathroom/hotel room, this is the place for you. We called to have them come fix the tub while we were there because it was backing up but they never came. They still act like they are a much nicer hotel than they still are. I am fine with older bathrooms but there is a major difference between mold and […] mildew and old. We had to keep the window open the whole time to try and keep from getting sick. Read moreGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you so much for taking the time to write about your recent stay at the Boston Park Plaza Hotel. Please accept our sincerest apologies for the issues that you had with your guestroom. This is certainly not the Park Plaza experience we aim to provide our guests and we are truly sorry you were unhappy. We have shared your experience with the appropriate teams and can reassure you that we will work through these issues. Our sincerest apologies for the inconvenience we caused you during your time in Boston. Thank you again for your feedback.
This guest did not leave a comment.Genuine Hotels.com guest review
"Incredibly outdated elevators!"
I had the fortunate experience of getting the "shaft" room, literally, right next to the very loud and outdated elevators. The front desk staff assured me that the elevators get turned off between 11pm-8am, but after repeated calls to the front desk with no results, I finally went down at 12:20pm and asked to be moved to another room. The hotel was […] fully booked, so all they had available was a room connected to a larger suite with a pullout couch. But honestly, compared to the sound of trains passing through my room (which is what those elevators sounded like), a pullout was far preferable. This hotel really needs to update its elevators to remain competitive. Read moreGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you for taking the time to share your experience at our hotel. Guest feedback is very important to us as it lets us know how well we are meeting guest expectations. We are very disappointed to hear we did not meet your expectations and apologize for the noise challenges you faced. Our hotel is undergoing some changes, some of which you touched on, and this helps provide more feedback. We have shared your comments with our Hotel Operations and Engineering teams to ensure the issues are addressed. Thank you for taking the time to share your feedback.
"Can't control the temp of your room"
Park Plaza is quaint and clean - but had one huge issue with it...temperature!! I understand that I typically run cold, but having to have the entire hotel decide whether or not hot or cold is available in the rooms is ridiculous. Spending what you do on this hotel you don't want to be getting into bed with your winter coat and socks on. Last night […] after calling multiple times to request my heater to be fixed, a kind maintenance worker let me know that due to the old systems, only air or heat could be available at one time. Apparently, tonight, it had been collectively decided to only make outside air available for guests. I was also told they were out of heaters and additional blankets. I understand having a charming hotel - however, for what they charge I would expect to be able to control the temperature for my room. Read moreGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you so much for taking the time share with us details about your recent experience during your visit to Boston. We appreciate your feedback. Your comments have been shared with the appropriate teams in order to maintain the level of service each guest deserves. Again, thank you for sharing your feedback, it is always greatly appreciated!
The room backed up to the elavators making impossible to sleep....reception did not make this known to me and must believe I am not the first person with this issue.,Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you for taking the time to share your experience here at our hotel. We are disappointed to hear that we did not meet your expectations, especially with the noise complaints. We appreciate hearing what our guests have to say and will work through these issues in order to ensure a better experience. Thank you again for your feedback!
"Overpriced convenience"
The hotel was in a great location however the staff at the front desk was not friendly and the room was uncomfortable. The shower was tiny - and when I saw tiny I mean don't try to turn around too fast or you'll fall out. The tile in the bathroom was dirty and in need of repair. The room only had one double bed and shared a wall with the elevator which […] was old. Every time the elevator went up or down it sounded like a dump truck was going to come through the wall. To top it all off the exorbitant rate didn't even incluce wifi. All in all it was a dissapointment. Read moreGenuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you for taking the time to write and share feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. We apologize for the noise challenges you faced during your stay, and also hope that you were able to take advantage of our complimentary Wi-Fi in our grand lobby during your time with us. This is certainly not the Boston Park Plaza experience we aim to provide our guests. Our goal is to provide our guests with a memorable and enjoyable experience from start to finish and we are truly sorry that we did not carry out this promise. We sincerely thank you for sharing your experience.
Poor service; old and noisy room, smalleer than my closet!Genuine Hotels.com guest review
Response by The Boston Park Plaza Hotel Thank you for taking the time to share your experience. Guest feedback is very important to us and it helps us understand how well we are meeting guest expectations. We are disappointed to hear we did not meet your expectations during your stay and have shared your comments with our Hotel Operations Team to ensure these issues are addressed. Thank you again for taking the time to share.
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