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Location.
The Hyatt Regency Boston is located across the street from the Opera House in Boston's theater district, next to Downtown Crossing and just 1 block from Macy's department store and the Park Street Station. Boston Common, the Freedom Trail, and the financial district are located 2 blocks away.
Hotel Features.
This property is built around 4 terraced atria, while the third-floor lobby features marble floors accented with area rugs and greenery. Avenue One restaurant serves contemporary American cuisine within an informal setting. The Lobby Lounge prepares martinis and serves wines, beers and spirits. Live bands perform in the lounge seasonally, and guests can find complimentary newspapers in the lobby. The 24-hour business center houses 5 computer stations and is staffed during business hours. A total of 30,000 square feet of function space includes a grand ballroom, open-air terraces and 21 individual rooms. Wireless Internet access is available throughout the hotel (surcharge).
Recreational amenities include a complimentary, 24-hour fitness facility that houses a dry sauna, a eucalyptus steam room, television-mounted cardiovascular equipment, weight-training machines and yoga balls. Personal training is available for a surcharge. Massages, manicures, and pedicures are available with advanced registration (surcharge). A sundeck adjoins an indoor lap pool.
Guestrooms.
This 22-story property offers 500 nonsmoking guestrooms equipped with wireless Internet access (surcharge), and flat-screen televisions. Hyatt Grand Beds feature 250-thread count linens, an array of European roll and throw pillows, and down duvets. Cherry-wood furniture complements earth-tone color schemes. Marble-clad bathrooms contain makeup mirrors, bathrobes and shower/tub combinations. Rooms contain coffeemakers and minibars.
This is a smoke-free property.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Avenue One - A continually updated menu of contemporary New England cuisine served in a relaxed atmosphere. Seafood, poultry, steak, fondues. Extensive wine list. Breakfast, lunch, dinner, pre-theatre menu daily. Avenue One Restaurant and Lounge features seasonal live music entertainment, like jazz music, on Thursday and Friday nights. Enjoy dinner, a light snack, or simply a few cocktails, while listening to the mellifluous sounds of local bands.
Lafayette Lounge - Martinis, wine, beer, spirits, and cuisine served in a naturally lit, relaxing setting. Seasonal live entertainment.
Terrace at Avenue One - (Seasonal) The Terrace at Avenue One provides the perfect setting for cocktails, a pre-theatre bite or an evening of relaxation and music under a vast, starry sky. The Terrace is open Tuesday through Friday from 5:00 PM to close, weather permitting. Come enjoy food and drink specials, live entertainment nights, and other special events.
The complimentary health club at the Hyatt Regency Boston includes a large indoor lap pool, cardio and weight machines, a sauna, and a eucalyptus steam room. Personal training is available for a surcharge. Massages are available with advanced registration (surcharge).
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This guest did not leave a comment.Genuine Hotels.com guest review
"Scrappy For Price Point"
OK for a hotel. Not so good for the price point. The bathroom was worn out, where the faucet was loose, the tub was over-caulked, the door had rips in the bottom of it (peeled), and the paint was 4 coats deep. Beds were OK, but again for the price point they were sub-standard. Lastly, I could carry a conversation with the room next door or people in […] the hall without opening the door. Will not likely stay there again. Read moreGenuine Hotels.com guest review
Seems like a nice place, but room was dusty, returns [vents] were filthy, shower head only pointed down, and sink was mostly clogged. Bed was clean though, and it's in a great location.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Probably not worth the money"
Service was great, rooms were old and kind of shabby. Food was excessively expensive.Genuine Hotels.com guest review
"It 's ok"
Stay at the liberty hotelGenuine Hotels.com guest review
"the simple things"
I have been staying at this location for the past 16 years when we go up to Boston (when it was the Swissotel) always liked it, and even when Hyatt took over, things were still ok. But the last few times we were here, we had nothing but problems with the room. Two yrs ago when we came up . We had issues with A/C units not working and toilet not flushing […] (of course in the middle of the night) .. This time we were up for only 1 night and the a/c didn't work. I love the parking underneath the building and easy access to my daughters college and the Commons, but if I stay there again I will ask in advance for my room to be checked ...bathroom a/c, heat etc or never again , to go there. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Dirty bathroom and hard bed"
Countertop in bathroom had hairs that did not belong to me or my companion. I noticed right away, called the front desk to inform them. By the time they sent someone in to clean, we had left for dinner. They came in to "clean" bathroom while we were out and still the hairs were left there. Not sure what they did to clean it but toilet paper was refolded […] at end when we returned from dinner. The bed was very hard. Not what I expected from the Hyatt. On a postive note, parking garage is attached to the hotel so very convenient and hotel is within walking distance to attractions. One more annoying thing is thee lobby is located on 3rd floor so you have to take elevator down to 3rd floor, walk across lobby, then take another elevator down to ground floor. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great for sleeping only"
The front enterance was being renovated during our stay. Because the front enterance was tarped off, we needed to walk through the parkade to get to the hotel. While walking through the parkade, in fron of the hotel, a man was urinating on a pillar in the parkade, while 2 hotel employees seemed to not notice. We needed to take an elevator to the lobby. […] Then another elevator from the lobby to the floor. It was confusing and annoying. There were a lot of people waiting for the elevators. The bathroom was cramped, you had to pay extra for everything, including opening the refrigerator. Read moreGenuine Expedia guest review
Could not get water in shower over warm, froze showeringGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Wouldn't recommend the suites for families"
We booked a suite so that we could put our 4 year old to bed and be able to stay up in another room to watch TV, etc. Unfortunately, there are glass french doors between the two rooms with only a sheer curtain to cover them. Additionally, the doors were floating nearly 2 inches off the ground. Both noise and light traveled freely into the bedroom, keeping […] our child awake when we had the television on. The staff did bring up heavy blankets to hang over the doors and this helped with the light but not the sound. The room did not have a full length mirror but did have a lot of wasted space. We had a difficult time fitting a cot in the bedroom. The staff was friendly, but I would prefer not to hear about their political beliefs as I am waiting for my car! Read moreGenuine Hotels.com guest review
"Hard to find the entrance"
My hotel lobby and room was beautiful and clean. Hotel staff were very friendly and helpful. The reason I gave lower rating was that the hotel was very difficult to find. I arrived at night and walked around the block until a cab driver stopped me and told me that I had to go through the parking garage. I would have tried that earlier but a sign on […] the parking garage said "do not enter". All I would have needed for a better experience would be a sign under the Hyatt logo sign that said "hotel guests enter this way" with an arrow. I kept circling the block thinking there was a another entrance I missed. Very frustrating. I would recommend this hotel to my friends once the construction is complete. Read moreGenuine Hotels.com guest review
"Hidden fees/perks - ask questions at check in"
I don't have anything bad to say about the hotel itself. My concerns are more management related. Upon check in we were never informed that we were allowed one free bottle of water per day (you have to call down to the desk to ask for it) and no one informed us on how the complimentary internet access worked so when we go to our rooms and tried to log […] on, it looked like we were only allowed 1 hour of complimentary access. Once I asked the front desk about it, they told me that i had to sign up for the $9.95/day plan and they would take it off my bill at the end of my stay. They also never mentioned that and 18% gratuity was included with our breakfast everyday. No wonder the servers were being so attentive considering we had been tipping an additional 20% before we found out about the 18%. And lastly, I believe in management that leads by example and after watching two of the managers belittle and embarrass one of their staff repeatedly, I have decided that Hyatt must not value the people that actually make the hotel work. There is nothing wrong with management treating their employees with respect and in fact it's a nice thing for guests to witness. These guys ruined the Hyatt experience for me. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Under construction; Avoid until December"
OK, but not great for the price. They are rebuilding the lobby, so you need to go down two elevators to leave the hotel through the parking lot. Inconvenient. I would suggest going somewhere else until they are done in a month or so. Location is fine for business travelers, but it's in the financial district, so there are few restaurants or bars within […] easy walking distance. Not a great neighborhood for tourists. Two of the desk clerks didn't seem to know the neighborhood well, and one of them gave us incorrect directions. Had to leave the hotel each morning to get coffee. Not awful, but I was in a Marriot last week that was cheaper and more pleasant. Read moreGenuine Hotels.com guest review
Didn't like that you had to take one elevator to lobby and then another elevator to rooms.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Marginally decent stay for a downtown hotel"
Beds were uncomfortable and the room service food was marginal. The hotel has good views and good staff.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Modest in all aspects except price. Avoid!"
Good location but super busy and not worth the price. Staff can be very curt and rude and the concierge is extremely slow in organising things. The robotic and artificial behaviour of the staff was annoying and most communications were painfully disinterestedGenuine Expedia guest review
"Temperature of room"
The air conditoning in the room did not work properly - it was way too hot.Genuine Hotels.com guest review
Response by Hyatt Regency Boston Thank you for sharing feedback regarding your recent stay at Hyatt Regency Boston. I will share this information with my Rooms Director and make sure the air conditioning is checked. Thank you.
I was disappointed.The Hyatt is a high class hotel but they charge for every thing.Top dollar to.Fully stock frig in the rooms but everything in it 4times the price and lets not forget about the $25.00 per item restocking fee.Another thing was the internet, first time ever staying Boston they want to charge $14.95per day/1st hour free. Even the PC for […] the guest were credit card use only.When I check out I said something about internet use and the clerk says then if she knew about it because of the package I got I should of had free internet.We will not be back Read moreGenuine Hotels.com guest review
"Unreasonable expenses"
The hotel is ok BUT; you have to pay $4 delivery fee for room service in addition to the 18% service charge. You will have to pay $25 if you try to store your kids milk in the fridge!! You have to pay 43 per day for the parking. They are taking advantages of their guests. Swimming pool was realy dirty and we couldn't find any tawils or staff to assist […] us there. Read moreGenuine Hotels.com guest review
"Hyatt Boston"
An ok place but does not compare to a Marriott. Best service however was received from Valet Parking staff.Genuine Expedia guest review
Response by Hyatt Regency Boston Thank you for your feedback on your recent stay at the Hyatt Regency Boston. We are sorry to hear that our location and amenities did not exceed your expectations. Since some of the historical sights and numerous shopping venues were not what you were looking for, we hope you were able to access the places you were interested in quickly. The Downtown Crossing T-stop is located just steps from our front door or using a taxi is always an option since we are in a populated area of the city in the Financial District. We hope you were able to get out and enjoy the great city of Boston! It is always great to hear that our staff made a positive impact on your visit!
"BERKLEE GRADUATION IN BOSTON"
RESTURANT TO EXPENSIVE, ALSO HOST WAS RUDE. When entering resturant host asked me if she could help me as if i was not there for dinner,also she looked at my wife like something was wrong with her attire.Genuine Expedia guest review
Response by Hyatt Regency Boston Thank you for your recent feedback on your visit to our Avenue One restaurant located at the Hyatt Regency Boston. We are sorry to hear that your visit with us did not meet your expectations. Our Avenue One Restaurant and Lounge are both casual and do not have a required dress code to attend. We pride ourselves on making every guest feel welcome and comfortable. Our newly designed Lounge and Bar offer plenty of comfortable couches to relax on and enjoy some of our Signature cocktails. An added bonus is our newly opened Avenue One Terrace for the season! Tuesday through Friday you can enjoy the city of Boston outside while having some appetizers and beverages!
"Nice hotel with poor Internet service"
Overall my stay was fantastic, only problem was hotel doesn't give free Internet service which I guess is very basic. Even after paying, Internet speed was so slow, which is frustrating and spoils the experience.Genuine Hotels.com guest review
This hotel was under renovation at the time of my stay, so the hotel was kind of hard for me to navigate. (For example the elevator that I used to get up to my room the first night was different the second night, and I had no way of knowing that) There could have been better signage to let you know where things were. The staff were very friendly and […] helpful. Surrounding neighborhood was okay, but a very short walk to the subway station, boston garden, boston common, and other great places. Read moreGenuine Hotels.com guest review
"Great location, could b on sale for its constructi"
Bed sheets were not changed, light in the bathroom was broken as well as the shower itself. There is a major construction in the hotel so it could have been on sale for that! Location is great - Chinatown for any Japanese, Malaysian or Thai food! Next to opera house as well as "broadway" theaters street, very convenient for tourists to stay if want […] to go to opera or theater. Nice restaurants are about 15 min walk... Abes& Louis, Atlantic fish and Co, many lounges and clubs! Great location as for family oriented or young fellows vaca! There is restaurant in the hotel as well we just didn't eat there. Read moreGenuine Expedia guest review
"Great but ruined by terrible Wi-Fi."
I stayed in room 612. The Wi-Fi connection in my room was terrible. It was so spotty and slow that it was functionally unusable. I had to resort to using the 3G service on my smartphone for the duration of my four-day stay. Everything else about the hotel was great; the service was prompt and friendly, the room was clean, and the location was ideal. […] Also, I have to give particular credit to a concierge who immediately refunded the money I spent on a 3-day Wi-Fi package when I informed her of the Wi-Fi situation. However, reliable Wi-Fi is absolutely imperative for me to give a hotel any kind of positive review. For me, in this day and age reliable Wi-Fi is a fundamental utility and its absence is unacceptable. Therefore, the best I can say is that my stay was "ok." Read moreGenuine Expedia guest review
Response by Hyatt Regency Boston Thank you for taking the time to comment on your recent stay with us during the PAX convention. We are glad to hear that you generally enjoyed your stay and time here in Boston. I do apologize for the spotty internet service which you had trouble with. That week, we experienced unusually heavy usage due to the convention in town, but we are happy to see that the concierge took care of that charge for you. We hope you choose to visit us again at the Hyatt Regency Boston, and thank you for your stay with us.
"Room review"
The rooms have no soundproof walls. The room next door had a violin player that was practicing and disturb our sleep. The room down the hall left there dog cring!!Genuine Hotels.com guest review
Response by Hyatt Regency Boston Thank you for taking the time to review your recent stay with us. On behalf of the hotel management, I apologize for the lack of tranquility which you experienced during your stay. It is difficult when some guests do not respect other guests' privacy. We do have 24 hour security and we try our best to maintain a tranquil environment for all of our guests. Thank you for staying at the Hyatt Regency Boston, and we hope to welcome you back in the near future.
This guest did not leave a comment.Genuine Hotels.com guest review
"No Internet or breakfast!!"
The two main problems are that the internet and the breakfast are not complimentary.Genuine Expedia guest review
"Generally Decent"
LIKE: 1. Shined my shoes for free 2. Decent "4-star big chain hotel" type rooms Comfortable DISLIKE: 1. High priced parking that forces you to use the valet if you want to be able to go in and out. 2. When I called to confirm the hotel reservation a few days before, I was told that I would get a "city view" room. When I arrived at the hotel, the woman […] checking me in told me that they were very busy this weekend and she gave me the best room she could but there were no guarantees. When I asked her why I was told that I would be given a city view room just a few days before, she just basically repeated the same phrase like she was on auto-pilot. I didn't want to get into a whole Seinfeld-esque, you know how to take a reservation but you dont know how to HOLD a reservation thing. However, it was not courteous. 3. Phone in room was broken. 4. Insane overpriced menu items on the room service menu (to be expected though.) 5. On Sunday morning, they wouldn't bring me a Mamosa at 10 in the AM due to some archaic Puritanical policy of not being able to serve liquor before 11. In my book, champagne and orange juice is not liquor. Overall, was ok, we chose it just for the location. They need a reminder that they are in the hospitality business and be a little more humble and accommodating towards their guests. Read moreGenuine Hotels.com guest review
"Very Disappointing"
We were very disappointed to find the pool was not in service. The only compensation was that we could use the pool at another hotel--a car ride away! The pool heater at the other hotel was broken, adding to our disappointment. The bathroom was in need of repair and had no heater or fan. Very disappointing.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"noisy stay and poorly design bathroom!"
It supposes to be a 4 stars hotel... I didn't feel like it's... My room has an adjacent door that connect 2 rooms together (for guests who bring in family, etc) The noise that the adjacent room made can easily escape through that little door... and unfortunately, my neighbour's a traveling faimly with an infant,,, I heard the baby cried every 15 min […] and the parents were equally noisy. I called the hotel operator which they sent the security to check that out, but nothing was resolved. The hotel refused to let me change the room. So I had to stay in that noisy room for the whole trip. It's horrible!! One more thing I would like to complain, the bathroom is nice and clean but there is no fan... making the bathroom very steamy and no air circulation at all... Read moreGenuine Expedia guest review
"Hyatt, Boston"
This hotel did not live up to my expectations at all.Rooms are very noisy - doors banging all night and no vending machines. Charges for Internet was very surprised. I didn't like the lobby on the 3rd floor. No rules for using swimming pool by children. This hotel have a great location and I could walk everywhere at day and at night. I recommend the […] restaurant in the Ritz Carton Hotel - fantastic food, location on the top floor and prices are OK. The Ritz Carton Hotel is just across from the Hyatt Regency Hotel. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Boston Starting on the positive note, this property is indeed ideally located for both business and pleasure. Once here, you are in the heart of downtown Boston, as well as a short walk from the subway (known locally as the "T") and South Station, which services trains and buses. As mentioned, there are some great dining options within walking distance however, we have an excellent restaurant and lounge on property. Our restaurant Avenue One is open for breakfast, lunch and dinner and the lounge is open after hours with a late-night menu. On top of that, we offer 24-hour in-room dining to all of our guests. Our main lobby is indeed located on the third floor. This is actually to the guest’s benefit, as we host many conferences and business meetings at the hotel. The dual elevators help to keep our lobby traffic limited to hotel guests only and even further, only the third floor elevators that can access the guest rooms and health club. Our health club is complementary to all of our guests and includes a 24-hour fitness center as well as a pool, sauna and steam room. Like most hotel pools, we do not have a Lifeguard on duty so we depend on our guest’s courtesy in following the posted rules. All children under the age of 16 are required to be accompanied by an adult. Our 24-hour security staff also makes frequent wellness checks in the health club.
"College Visit"
Stayed at the Hyatt to visit my son at college and found the hotel conveniently located to the dorm. Hotel is a little above average and perfectly comfortable and suitable for a weekend stay. It is a little challenging to enter the hotel as you have to get your luggage down stairs (did not find any hotel help around) and then take an elevator to the […] 3rd floor which is the reception area. If you have a lot of luggage it is not convenient. I would stay again for logistics not as a luxury option. Read moreGenuine Hotels.com guest review
"Hyatt Regency Boston"
They need to fix their internet connection problem. All they offer is wireless and it doesn't reach some of the rooms. After checking in at 8:30 and having work to do, I was on the phone with their tech support desk for 75 minutes trying to get connected. We finally gave up and I had to change rooms to another floor to get connected. For a 4 star metropolitan […] hotel, I expect better than 2 internet routers per floor.... Read moreGenuine Expedia guest review
"Air Conditioning problem"
Room air conditioning did not work well, making for a miserable night of sleep.Genuine Expedia guest review
"Hyatt boston"
Hyatt was close to the Freedom trail and most everything. The T was close by as well. The room was not typical to Hyatt standards. The bed had a feather bed on top that did not fit so it moved way too much while sleeping. It made the bed uncomfortable. No refrigerator. We were in a 2 queen room but only given 3 towels both nights...4 people need 4 towels! […] I would not stay there again but it was adequate. Read moreGenuine Hotels.com guest review
"Overall stay average, but great location"
Our room was small. Other reviews seem to think their room was spacious so maybe we were just unlucky. Front desk person was not nice. She checked us in fine but I guess I'm use to a smile and a little small talk. Overall the stay was average. Nothing spectacular, but also no complaints. This was a last minute booking for me, so we were pleased.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Hyatt Hotel Boston"
The Hotel was very confusing to get around. Parking was very expensive. In the rooms- had no power outlets. Mirrors were not in good places to use hair dryer etc. room overlooked nothing. The hotel was far from Newbury st. The hotel could not even give us a 30 minute late checkout, and I am Hyatt member. The floor was very loud. You can hear kids crying […] from rooms away, and people laughing and screaming. Also the door to the room was broken. Each time another room opened and closed their room doors our room door was shaking as if someone was knocking on the door. Not fun when you are trying to sleep. Overall the room was not great. Read moreGenuine Hotels.com guest review
"Good location downtown Boston"
Standard Hyatt quality. Good location in downtown Boston. 10 min walk to Faneuil Hall. The hotel is a bit faded but overall okGenuine Expedia guest review
"Hyatt Regency-Boston-not a restful stay"
Very convenient to theatre district (the Opera Theatre and Paramount are practically right across the street), but the clientele left something to be desired - very disruptive and noisy, all night long - doors banging, people yelling up and down hallways, at 5:30 am we even heard hotel security banging on someone's door near us - we slept very poorly. […] The hotel doesn't do enough to maintain quiet hallways, and the front desk staff admitted that many noise complaints had been received. I wouldn't stay there again unless a good night's sleep was low on my priority list. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
