Red Roof Inn Lancaster

The tv was old and didnt work right the rooms were gross and out dated! The service was poor! Free breakfast was worthless!

Genuine Hotels.com guest review

The room was dirty. There was dried urine on the toilet seat and bowl, The guest attendendant came and cleaned it for us but eww gross. The bathroom faucet had not been cleaned and had dried toothpaste from the previous guest on it. Visable dirt on walls, headboards and tv stand dusty. Also the beds were hard as a rock, it was questionable if the sheets […] were clean, and the parking lot and highway were very noisy. Not a good place to get a good nights sleep. Spend a little more and get a clean decent room somewhere else. Read more

Genuine Hotels.com guest review

dirty and old

Genuine Hotels.com guest review

Horrible I would not recommend this place to anyone the room was dirty dust on the countertops and the bathroom was dirty you can see mold on the walls shower head and the bathtub had been repainted and paint was peeling off and the floor felt like sandpaper very uncomfortable to stand on and for my son to sit on for a bath!!! Just horrible and they […] tried to switch my room there was nothing available and the one room they had same thing with the bathtub Read more

Genuine Expedia guest review

Our initial check in spoke volumes for how the rest of our stay would go. The clerk couldn't be bothered to look at me or even smile! The room was musty and unclean. There was hair on the sink and in the shower. We ran out of Kleenex. The wake up call service never called!

Genuine Expedia guest review

Worse hotel we have ever stayed in. Dirty. Noisy. Many problems. Pool was very small. Pass key did not work properly, soap was ridiculously small, no towels in bathroom, no tissue, free breakfast was really bad, toaster only toasted on one side of bread, pool was very small, they had repair men in our room updating television - very intrusive, no sink […] in bathroom, bathtub had soap scum, soda machines didn't work, no place to sit other than in rooms on beds, no chair in room, 2 small umbrellas by pool, no shade. Much better places to stay in the area. Was not happy at all with the stay. Read more

Genuine Hotels.com guest review

Disgusting upkeep of motel. Room carpeting saturated with water, flat screen tv on wall didn't work and deplorable staff.

Genuine Hotels.com guest review

Would you believe that the sheets had not been changed between guests. I usually pull the spread down and noticed that the outline of the mattress showed through the sheet then my eye caught a capsule between the sheets there is no way anyone ever changed those sheets. I complained and they were changed but managment didnt seem very upset. Thank you […] for letting me let of steam. Read more

Genuine Hotels.com guest review

I stayed in this hotel for two night with my wife and kids and we didn't enjoyed the hotel specialy the air condation machine is inside the room and it has horrible noisy , the hotel Managnent should see other options to remove the machin from the room, and it is very hard to play the TV too ,over all this hotel is very cheap hotel,

Genuine Expedia guest review

breakfast was terrible, and they can't afford a decent bar of soap!

Genuine Hotels.com guest review

breakfast was total junk food! Is there a shortage on soap?? a slice of gum was bigger! Never again

Genuine Hotels.com guest review

Only good to stay because it was cheap. Overall i do not recommend this hotel. The room was dirty. We complained to the staff and nothing was solved due to noise problems from other guest. Plus i was charged wth fee's that the hotel never told me.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

1.When we 1st entered the smell of age and staleness/damp hits you 2. The room was not dusted properly 3. Towels and wash cloths were hard and not enough of them. On one wash cloth was a dried glue like substains ; so it was unuseable 4. Great Hot water. 5. Carpet definitely needs to be ripped you as it was old and frade 6. The sink would hold water […] at all 7. The safety bars in the tub looked to be poorly corked or reattached to the wall. 7. I got bitten up by possibly bed bugs, fleas or some other kind of bug which we caught 3 of them. 8. When we found them on the mattress cover the front desk clerk told me "ALL HE COULD WAS TO GIVE ME A ANOTHER SHEET". We promptly packed and left at 2 in the morning for home Read more

Genuine Expedia guest review

Brown liquid down side of mattress cover, cigarette holes in blanket, sheets grey and see through, carpets filthy, we don't mind basic as long as it is clean. We booked and paid for 2 nights only stayed for 1. The area is beautiful, in the middle of Amish country, lots of shopping.

Genuine Expedia guest review

The hotel looked very clean from the outside and the person on duty was very friendly. However after entering the room it had a smell but after we went in and out a few times the smell seemed to go away. After going out to supper and returning we brushed our teeth and noticed the water did not go out of the sinks did not drain. The next morning the […] sink did not work and we called the front desk. Somone was going to come and check it. We started to use the shower and some stuff started coming out of it . It smelled like the sewer was backing up. We just packed up and left, after letting the front desk know that no one showed up. Would not recomend this because of the service. Read more

Genuine Expedia guest review

The reservation stated a non smoking King size bed. After arriving we were told their were no rooms with king beds available, only rooms with two full beds. We were also told that booking in advance through a third party booking site does not guarantee a bed choice. I spent over an hour with my booking website customer service and after they contacted […] the hotel a room with a king size bed suddenly appeared. Room was ok but not cleanest. Hotel staff not very friendly and obviously lies to his patrons. Do Not Recommend. Read more

Genuine Hotels.com guest review

The first room I received was beyond digusting. It smelled like something died in there. When I checked out the bathroom there were pee marks all over the toilet and dirt built-up around the skid protector in the tub. I used a napkin to try and remove the rubber skid protector and to my dismay I found something much worse under it. When I ask them to […] send someone to my room to clean the bathroom they just changed my room. I was switched to the third floor where the hallway is enclosed and actually smelled clean. The room looked clean and smelled clean. The toilet though had pee marks all over it. The tv constantly did not work and had to keep calling down to the lobby so they can fi it. It is close to many things and walking distance to Dutch Wonderland. Although it is in a good spot, I would definitely not return here nor tell any of my friends to come here. Read more

Genuine Hotels.com guest review

The first room they gave us keys to had either not been cleaned, or was already being occupied by someone. Further, it smelled like someone died inside. The next room was not a King Bed like I reserved, at least smelled somewhat better, but was still kind of icky. Hardly any of the TV channels came in, including local channels. I awoke the next morning […] to the sound of the fire alarm -- no idea what that was about. Went to get breakfast and walked out as soon as I walked in the dining room -- it was an absolute mess -- garbage overflowing, food and trash all over the floor, the bar itself was wiped out, not that I would have eaten in there any way. I definitely would not stay here again -- I've stayed in plenty of hotels, and i don't have high expectations for what I was paying, but this place was gross, and I wouldn't stay there for free on a return trip. If my children had been with me, I would not have stayed. Worst I've stayed in! Read more

Genuine Hotels.com guest review

Looked as though several rooms in my immediate area were homes to several families that occupied these rooms on a regular basis, rooms were rearranged to accommodate their style and were not in the neatest or cleanest condition. They hung out on the outside of the rooms with there doors open, when the person next to me closed the door they slammed it […] every time, this room was occupied by children also which didn't help the situation. Mold grew in the shower, my wife was going to get a bath until I showed her that. The commode ran heavily and steadily all night long requiring us to close the door. This was not at all comfortable, I personally will never stay there again, and do not recommend it to anyone. The pool was nice, but if you have a room near the pool, it is way to close to your room, may as well be in your room. Overall condition of exterior of hotel is great, but interior photos on the internet are deceiving. Actual photos of the hotel were used, but as they did, always use a good camera with wide lenses, everything looks so much bigger and better than it actually is. Never again, I will pay the extra money for a better place next time. Find a better place to stay. Read more

Genuine Hotels.com guest review

this hotel is only to be used if you have pets and no other place to stay,2 of the 3 floors are all pet rooms,my room smelled of wet dog,was very poor and unclean and there was a bug problem

Genuine Hotels.com guest review

While checking into the hotel I asked for a bottom floor room because I have a 2 year old boy and a lot of luggage. The receptionest told me that at the rate you got your going to get the fartherst room. The receptionist put us on the futherest room from the lobby on the 3rd floor. We had to walk a long way from the car and then find the elevator, because […] it was an inside room to take our small child and luggage. If this is the way you get a good rate on a room I will not use Hotels.com or the Red Roof Inn's. It was more like a joke with the receptionist attitude. Read more

Genuine Hotels.com guest review

Where do I begin? 1. The advertised WiFi went out for a number of hours on our first evening which was very inconvenient. Had to call in an IT specialist to fix problem some hours later. 2. Upon our return to the hotel after a day out, the room had not been vacuumed. 3. Also the bed sheets had not been changed. The crumbs from my son's cookies were […] neatly tucked into the bed. 4. When they changed the towels out they did not bring back ANY wash cloths. 5. No stationery, pens or anything at all to write on or with. 6. Although not advertised, there was no coffee maker in the room. 7. Big SECURITY issue, someone from the hotel staff kept propping open the door at the end of the hall that required a key to get in, but they kept propping the door open. 8. A/C was very, very loud and very annoying throughout the evening. Overall, I will NEVER stay here nor do I recommend this hotel to anyone. I am now going to call EXPEDIA and complain also. Read more

Genuine Expedia guest review

Where do I begin? 1. The advertised WiFi went out for a number of hours on our first evening which was very inconvenient. Had to call in an IT specialist to fix problem some hours later. 2. Upon our return to the hotel after a day out, the room had not been vacuumed. 3. Also the bed sheets had not been changed. The crumbs from my son's cookies were […] neatly tucked into the bed. 4. When they changed the towels out they did not bring back ANY wash cloths. 5. No stationery, pens or anything at all to write on or with. 6. Although not advertised, there was no coffee maker in the room. 7. Big SECURITY issue, someone from the hotel staff kept propping open the door at the end of the hall that required a key to get in, but they kept propping the door open. 8. A/C was very, very loud and very annoying throughout the evening. Overall, I will NEVER stay here nor do I recommend this hotel to anyone. I am now going to call EXPEDIA and complain also. Read more

Genuine Expedia guest review

Dusty rooms, Warn shower, and down grade on my reservation.

Genuine Hotels.com guest review

We have booked hotels thru you before but this place was horrible the room was under renovations it had water damage allover the ceiling with a large drywall patch unfinished on the ceiling and spackled walls everywhere the furniture in the room was filthy and we would not sit on a couch that was so dirty there was hair on the pillows when we turned […] the the bed it was discusting this hotel should never have the rating that it does on your site it should be 0 stars Read more

Genuine Hotels.com guest review

See above for review

Genuine Expedia guest review

Our room was small and dark. One of the lights and electrical sockets was dead, plus the tv stand was broken. Would not recommend this motel.

Genuine Expedia guest review

Our room was small and dark. One of the lights and electrical sockets was dead, plus the tv stand was broken. Would not recommend this motel.

Genuine Expedia guest review

First, I never unticipate Red Roof Inn is poorly maintained. The corridors of the third level stinks, elevator stuck, Front desk person while I check in was unfriendly. Breakfasts are free but the flies are unbearable. Furnitures in dining area needs to be replaced. Hope, the management will work on these areas.

Genuine Hotels.com guest review