4.3
out of 5
Excellent
(34 reviews)
(Neighborhood average
3.5)
Hotels.com Guest Rating
Hotels.com Guest Rating
TripAdvisor Traveller Rating
Hotel was very modern with an excellent design. The room we rented had a private pool access which was not necessary but convenient since it was on the... same floor as the pool. Pros: Room is clean, spacious, high tech. Location is perfect for beach, roads, shopping, all in the main areas of patong, Service is VERY prompt and outstanding. We booked taxi transport to the airport and got a free upgrade to their Benz which was nice and very generous. Some Cons: Breakfast was horrible and only recommend it because it is included. I ended up eating the fresh fruit and croissants and could not stomach anything else. Bathroom sink design makes it very difficult to do anything but fill up the sink with water. WiFi is spotty at times in the room, surround sound system didn't work. Security is a little lax as anyone can enter the building and use the elevators at any time. We also didn't feel too safe with the pool access door since someone can easily bypass the private entrance and make there way onto our balcony during pools hours. On our first night we had a suspicious visitor ringing our doorbell at 3am. Since the person was not in the view of the peep hole, my wife prompted me to call reception and someone came in seconds to escort the person away. The next day reception noted it was someone at the wrong room. Overall I DO recommend this if you are looking for a city feel type of hotel. The hotel and staff are excellent! Reviewed by a Hotels.com guest on Feb 11, 2013
