Baan Krating Phuket Resort

Good location off the beaten path (almost 1k bhat from Phuket Airport). Pretty helpful setting up activities I wanted to do in Phuket, and their bikes are in good condition should you want to rent a scooter. HOWEVER Customer service is terrible. They overcharge for amenities which are NOT worth it. Their staff takes 3 or 4x as long at the restaurant […] to bring you your order. I ordered a chicken sandwich, and took it apart, it was 3 slices of bread, half a piece of lettuce ripped up, and 1/3 of a piece of a chicken breast. They charged western prices for this, and ALSO charged a % service charge ontop of this. I asked for Mayo, and 20 mins later they came back with mayo squeezed from a Kebab dispenser and charged me for it. I asked for water and it was left on the counter for 10 mins. Eventually I got up and grabbed it myself, and they came over and insisted I pay a service charge. I asked if it was a "service charge" or just a "tax" as i didn't really get served, though I did not contest paying more. She got huffy, walked off, grabbed a menu, threw it down on my table and pointed to the small print about the service charge. For a few bhat I wasn't concerned, but the way they go about doing business is AWFUL. There was another resort just outside the entrance I ended up frequenting for meals and to snorkel and I was DEF more pleased with it (though I do not represent this other resort, and am not going to put its name) Read more

Genuine Hotels.com guest review

This is my very favourite hotel.if you are seeking a quite beautiful and authentic place then this is the hotel for you.the hotel is very well managed and the staff are helpful and will go out of their way to ensure that you have a good stay.I was particulary impressed with the hotel manager Mr Jirapatchr who was listen to my concern about having a […] quite room and took imidiate action ensuring that our stay is peaceful and very plesant.when we expressed a desire to visit their sister hotel in Kao lak ,the manger arrange for us to go with mr van who was very helpful and entertaining.this place is truly special and it is lucky for us that it was managed by special staff who are able to appreciate the magis surrounding..i just wish that management take action to make the restaurent more popular by introducing daily "Plat du jour" with prices attractive to the guests.The restaurent position is magnificant and it is a shame that it is not used fully.i also think that reducing internet rates charged by the hotel will encourrage more guests to use it ,therefore increasing revenue.In conclusion it is a hotel that i would love to return to . Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review