Centara Grand Beach Resort Phuket

We booked 17 nights as a family and booked for interconnecting rooms. On arrival, we were told that the rooms connect via the outside balcony and not by an internal door. Not very helpful when you want to monitor your children! The resort is advertised as low rise, and the photo would lead you to believe it is. Whilst the blocks all had only 4 floors, […] they are up a hillside, making it all feel very overbearing and clausterphobic. The pool area is too small for a hotel of this size and sun beds are really close together. Given the hotel has only been running for a couple of years, it is not in great condition...we thought it was 10 years old! Our advice is don't go here. Go north to Khao Lak. Much better Thai experience and near the Similan Islands! Read more

Genuine Hotels.com guest review

We stayed at the Centara Grand Beach Resort last week and were initially very impressed with the hotel. Set in a beautiful location, the facilities and grounds are stunning, the rooms are well appointed and luxurious (we stayed in a Spa Deluxe room). When we got in we were tired from the flight from Australia so ordered room service which arrived cold […] - no mean feat in the 30 degree weather! Because of the hotel's location (outskirts of Karon beach) you can't get a meal at mealtimes unless you carefully plan to a) walk the 15 minutes to town along the beach (which became difficult after day 3 of all-day walking and sightseeing!) b) pay the 200 baht to get a ride into Karon or c) plan to eat at the resort. The problem with resort eating was it was very expensive to do each night ($100AUD dinner without alcohol was common in the Mare restaurant). And the menus were always the same. By far what lets the resort down is the lack of English-speaking staff. The majority of staff (including front-of-house reception and the call center you have to call if you want to contact anyway) all found it difficult to understand what I or my husband were saying. We ended up having to resort to using Pidgin English which I always feel embarrassed about using as I feel it is insulting to the person you are addressing. It was very frustrating as several things went wrong during our stay (no electricity etc) which we could not communicate. Lovely place, but I would not stay here again. Read more

Genuine Expedia guest review

We stayed at the Centara Grand Beach Resort last week and were initially very impressed with the hotel. Set in a beautiful location, the facilities and grounds are stunning, the rooms are well appointed and luxurious (we stayed in a Spa Deluxe room). When we got in we were tired from the flight from Australia so ordered room service which arrived cold […] - no mean feat in the 30 degree weather! Because of the hotel's location (outskirts of Karon beach) you can't get a meal at mealtimes unless you carefully plan to a) walk the 15 minutes to town along the beach (which became difficult after day 3 of all-day walking and sightseeing!) b) pay the 200 baht to get a ride into Karon or c) plan to eat at the resort. The problem with resort eating was it was very expensive to do each night ($100AUD dinner without alcohol was common in the Mare restaurant). And the menus were always the same. By far what lets the resort down is the lack of English-speaking staff. The majority of staff (including front-of-house reception and the call center you have to call if you want to contact anyway) all found it difficult to understand what I or my husband were saying. We ended up having to resort to using Pidgin English which I always feel embarrassed about using as I feel it is insulting to the person you are addressing. It was very frustrating as several things went wrong during our stay (no electricity etc) which we could not communicate. Lovely place, but I would not stay here again. Read more

Genuine Expedia guest review

这个是住宿到现在相对意见最大的酒店了。酒店很大，泳池很好玩，但是泳池和吃早餐的餐厅都非常远。附近没有什么商店或者便利店，要出去买东西要走很久。海景房的景色是不错，直面大海，但是这么好的地理位置这么久配上了这么差劲的服务。首先，checkin速度超级慢，reception不知道在干吗。其次，客房中设施不全，我的房间都可以，我母亲的房间是缺少了梳洗用具，拖鞋，雨伞。再次，房间的百叶帘居然是手动的，晚上要拉老半天才能全拉下来，还不止一面，不拉根本没法睡。我房间还有面帘子是坏的，我跟老公拉了老半天，最后只能让客服部来修，我们10点打的电话，等到11点才有人来修，然后修理的人在那边慢吞吞的搞，搞到近12点才弄好，边搞边聊天。这种速度这种态度，真是很无语啊。

Genuine Hotels.com guest review