Centara Grand West Sands Resort & Villas Phuket

Great hotel, the only problem was that we arraigned a transfer from the airport to the hotel--through the hotel and the car never arrived. We called the hotel from the airport and they said they would send a car, which they did not do. Eventually we got a cab there and they apologized and did not charge us

Genuine Expedia guest review

Big, clean, white living area and rooms. Considering the water park fees are included, this hotel provides excellent value to families, group of friends travelling alike.

Genuine Expedia guest review

Very clean, very nice. Has a water park included. Staff was very helpfull and friendly. Great tours and they book everything for you. Great place to stay.

Genuine Expedia guest review

a new hotel with good service and amenities. The hotel is is right next to the airport. It's literally right next to the landing strip! the rooms were sound-proof but when outside, it fels as if the plane is landing right on your balcony. the hotel is very far away from the city center (1 hour car ride) and the hotel does not ofer a shuttel service […] (only to a shopping mall, which doesn't count since this is surely funded by the mall itself). Read more

Genuine Expedia guest review

We booked this hotel to stay with our 3 children due to its' proximity to the water park. That said, we would never stay here again, especially for such a small park with only a few slides. The food is really awful - and the service as well. We requested a wine opener 3 times and finally had to visit the front desk in order to receive it. There isn't […] a lot of English spoken so even simple things like asking for salad dressing at the pool restaurant were unsuccessful. The apartments are shocking ugly with nothing at all on the walls, no rugs on the floors, etc. We visit Thailand every year and would never stay here again. Read more

Genuine Hotels.com guest review

We booked a holiday for two adult and two children but on arrival the hotel claimed the apartment which was allocated when booked was too small for our family!!!! We were made to pay extra £100 per day for a apartment suitable for four on top of the original holiday package fees we paid in England!!!! As we were too tired from the journey and I did […] not want to spoil my previous time with my family I paid the extra charge to be admired to the hotel:( Apart from initial shock the hotel was nice and clean and we thoroughly enjoined the rest of our holiday. Read more

Genuine Expedia guest review

Our pent-house was simply great! All of us loved it so and enjoyed our stay here. Will definitely stay here again when we visit Phuket. =)

Genuine Hotels.com guest review

Hotel was nice. It's not as close to the airport as stated. Huge hotel and ver spaced out. Room was nice and large which was good and good tvs and DVDs.

Genuine Expedia guest review

The resort is not ideal for couples at all. It's very dark and boring at night since there are no lights around the pool and beach. Also the restaurant food quality is very poor. For such a large resort it only had one restaurant that couldn't even fit 60 people! Service of staff is bad, not helpful. Worst restaurant I've eaten at, especially with the […] prices they were charging. The only attractive thing for families is Splash Jungle, otherwise nothing else thats good in the resort. Definitely not going back there. Read more

Genuine Expedia guest review

We waited 2 hours for our 4 bed room penthouse ( 8 guests staying) we were placed in a 3 bed room penthouse that sleeps 6 - we then spent the next two hours trying to secure a room for 2 of the guests. It was only after finally bursting into tears that they moved one of the families into the adjoining 3 bedroom penthouse - only draw back there was no […] running water and the pool was empty. The following morning our luggage and check out were took over an hour and we only just made our flight. They also tried to charge me for the additional room Read more

Genuine Expedia guest review

At the tsunami alarm signal, they provided drinks, fruits, towels, anti-mosquito lotion and also dinner for us. I am highly appreciated to all of the staff. But the water supply in block 8 was suspended several times.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The Room when we got there was filthy, it had not been vaccuumed or mopped from the previous people. I had asked for them to bring a vaccum cleaner, and the lady brings a sweeper brush, that really did not clean anything, there was rice, and other crap all over the rug. And that was just the beginning. On check in, not only do they take way too long […] to check you in, they did not have a key for us, as the machine was broken. So we had to call reception everytime we wanted to get into our room. Which was very inconvenient with 2 small children. The room was supposed to have a sofa bed, as we had 2 children, this was not the case when we got to the room, and totally lost in translation as to getting another bed sent up. Yes, they sent another bed up, but did nothing with the sofa, to convert to a bed, so we really only had 1 bed for 2 children. Which ended up falling out of it, as it was to squashy. The water park was great, and this is really the only reason we stayed here. The planes where visible from our room, and didnt bother us, the kids loved watching them take off. We where on floor 5, and the balcony railings are not high enough, and really not suitable to leave any children out there, as i thought they would go over at any time. The shower was crap, and leaked all over the floor, lucky we werent disabled, as it was difficult getting into the bath shower, as it was very high. The staff need new uniforms, as some where ripped, and looke terrrible. 5 star it was not, the best I can muster is a 2 star. They have p[otential of a 5 star, they just need to get their staff organized, and at least have muti lingual people working there. And as a previous post, too many gardeners!! Although the gardens did look magnificant. It was ok, but 1 night is enough here, until they build a better work environment, and complete building there other rooms. Which was a bit of an eye sore. Kids club was useless, as no locks, and any one could come and go as they pleased. The sup Read more

Genuine Hotels.com guest review

Spacious rooms with kitchen with all accessories, 15 mins drive from airport, water park attached to the hotel facility. As usual friendly staffs (1 hour drive to Phuket city & patong city center)

Genuine Expedia guest review

We booked this hotel because it was very close to the airport and we had an early (6:45) flight to catch. It has a very nice pool and the beach was nice for a walk (but not for swimming due to large waves). There is a waterpark attached to the hotel that we had free access to, but didn't try. Otherwise, there is nothing else anywhere nearby. Not even […] a restaurant on the main street outside the hotel. So you're forced to eat at the hotel restaurant (beachfront, good food, but not cheap) or take an expensive taxi elsewhere. The room we got was tiny and the building was completely drab and sparse. The hallways felt more dorm-like than hotel-like. We saw villas nearer the water that would probably have been nicer. So, if all you're looking for is a decent place close to the airport, stay here, otherwise, I'm sure there are better places in Phuket for the equivalent price. Read more

Genuine Expedia guest review

Excellent service and extremely friendly staff. Clean facility (facility is opening officially only in Nov 2010). Excellent restaurants with good and tasty menu and attentive friendly staff. A world-class water park is in the facility (for a nominal surcharge) and is a blast. Only problem is the distance indicated in Expedia site is misleading. It is […] not 2 km from the airport (actually more than 10 km), and if you arrive (first time in Phuket) in the evening, may wonder why the taxi is taking such a long time to get to the hotel. I stringly advice Expedia to show the driving distance not the areal distance to hotels. Overall, our stay at West Sand Phuket was very pleasant and will consider staying again. Read more

Genuine Expedia guest review

The disappointed thing was insufficient hot water for bathing. After playing at Water Jungle, we went back to hotel for bathing. Unfortunately, no hot water. We called the hotel front desk for help and they took an hour to fix it up. They told us because of weak water pressure and we have to turn on all taps and shower to let water flushing for a period […] of time to wait for hot water. I think it's not environmental and the hotel has to think how to improve the design to fix it. Read more

Genuine Hotels.com guest review

The first two days our family were staying in 2 bedrooms apartment. They forgot to provide slippers, didn't clean up the food in microwave, the toilet flushing system was not in good condition. After that I switched to 3 bedrooms villas with my friend. There was many problems came out. 1. 3 bedrooms only provided 1 hair dryer. 2. The outdoor jacuzzi […] was out of service but it should be included and charged. 3. One of the air conditioner did not work but their staff quit sliently after visited. I was so angry and forgot another problems. I made complaints everyday but still not solve before left. Read more

Genuine Hotels.com guest review

I was there since 7 feb and stay in the villa with my friends. The villa is nice but we faced quite a lot of inconvenience. No hot water , air conditioner was too warm and all the room keys were not working on our last day!! We wait outside for an hour then they gave us one new room key!!! We still in this hotel so we will comment after the trip! We […] has been transferred to one bed room now, so far the location is better but we really want higher floor ! Hotel confirmed but didn't arrange for us.... But they arranged a free cake for my son's birthday that I do appreciate! Will keep leaving comments. Read more

Genuine Hotels.com guest review

部屋は広く、駐車場も部屋の近くにあり、プールが3つもあり、設備は充実しています。 隣接の「スプラッシュジャングル」という東京サマーランドより大きな水遊び施設も宿泊者は無料で使用でき、大変満足でした。 ビーチの清掃も行きとどいており、ライフガードも居ます。 空港からは近く、車で15分程度です。 空港はフェンスを挟んで向こう側です。しかし、走ると15分はかかります。 パトンには遠いですが、毎日無料シャトルバスが出ています。 フィットネスの充実していました 部屋は広々していて、各部屋独自のエアコン設定ができるので、子供の部屋だけ温度を温かくしてあげる事が可能です。 ただ、マナーの悪いロシア人観光客が多いです（プーケット全島そうですが。。。） 徒歩圏内にはホテル以外のレストランは3件程度 […] しかありません。 Read more

Genuine Expedia guest review

Functional for day before departure lodging. Nothing else. Beware that small children (under 122 cm) aren't aloud on any waterslides to our great dissapointment. We can respect the safety reasons but we chose this hotel for the waterpark only and there was no information about the restrictions on website.

Genuine Hotels.com guest review

2ベットルームで予約したのに1ベッドルームは倉庫となっており使用不可能だった。 部屋の交換をリクエストしたが、翌日にならないと空室があるかどうかわからないという回答のみ。4人家族なのに1ベットしかなく寝ることもできないのにエキストラベットを入れるように何度もこちらからリクエストしたがいっこうに対応がなく、エキストラベットがきたのは深夜だった。 またキッチンに備えつきの食器洗浄機には前の客が入れた汚れたままの食器がそのまま放置されていた。 さらにバスルームのお湯は熱湯で出るのだが、水がほんのわずかしか出ず、適温シャワーにならず熱湯シャワーのまま。これにも苦情を訴えると「我慢してください」という回答のみ。 さらにさらにプール・ジャグジー付きビラだっのにジャグジーは壊れ泥だらけ、プールも掃除がされ […] てなく濁ったままの状態。プール清掃は5日間の宿泊の最終日にやってきた。 まさに史上最悪のホテルだった。楽しいはずの夏休み家族旅行が台無し。エクスペディアさんこんなホテルを紹介するのはやめてください。 Read more

Genuine Expedia guest review

alt inne i Centara er overpriset, da jeg spurte om "landbyene" som var i utkanten av hotelle området (fordi de har sin egen landområde), fikk jeg bare beskjed om at gatelysene var slått av om kveldene og "tresspassing" ikke var mulig... Noe som ikke stemte overhode, du kunne ta en spassertur på 10min så fant du restauranter (mer som en gatekjøkken) […] og dagligvarebutikk, tøyvask og leie av moped opptil 1/6 av prisen. Selve Centara var flott og hadde gode severdigheter tatt prisen i betraktning, var du for lat til å gå fra hotell til bad/strand/treningsstudio kunne du også sitte på med boogie bilene som kjørte rundt: stort og fint bad, men gode muligheter for å sole seg (bekvemte solsenger, og håndkle fikk man utdelt som man trengte), ett stort pluss var badeland som er inkludert i prisen, og du kunne benytte deg av den som du ville. Bestilte kingsize seng, men fikk to enkle senger som ble satt sammen, noe jeg ikke ble så veldig fornøyd over. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

口コミレビューにあった通り、あまり期待せずにただ、今回は子供中心にジャングルプールが隣接してあったので～それだけをポイントにホテルを決めました。２ベットプールヴィラに滞在しましたが、一つのバスルームはお湯がでなくて寒い想いをし辛かったです。シャワーの排水溝も水はけがひどくて、毎回困りました。やはり、口コミであまり期待せずに構えていて正解です。掃除はまあまあ綺麗にいき届いてる感じ。滞在３日目に排水溝の流れが突然解消されていて快適になりました。ただ、掃除ができてなかっただけのことでしょうか。これはもしかして、お湯が出無かったシャワーも直ってるかと期待したが、こちらは全然水のままでした。ガックリ。プライベートプールも綺麗な水は最初だけで、後半の頃には鳥のフンや落ち葉や飛んできたゴミなんかでとても入 […] れたものではありません。もう少し基本的な部分でのおもてなしの心が必要なホテルですね。リピーターになるのは難しいかも。ただ、細かいそんな部分を大らかに見れるなら、値段の割に部屋は広くて綺麗なのでいいかも。日本語は全く通じませんし、英語もかなりなまっているスタッフが多いのでヒヤリング難しいかったです。ゲストはチャイニーズが多くてうるさかった。日本人には殆んどあいませんでした。 Read more

Genuine Expedia guest review

もう一度泊まりたいかと聞かれたら、絶対に泊まることは無いと断言できます。スプラッシュジャングルに入場できるというのは宿泊者の大きなメリットですが、他のホテルに泊まって、入場料を払って利用すればよいと思います。入場料は確かに高いですが、子供の喜び様を見ているとそれくらいの価値はあるかもしれません。ホテルの部屋は広く、天井も高く開放感がありますが、メンテナンスがされておらず、サービスの質は最低です。

Genuine Hotels.com guest review

Good

Genuine Hotels.com guest review

楽しい時間を過ごさせてもらいました！ プールまで歩いて１～２分の距離なので水着にちょっとした上着だけで大丈夫でした！ 部屋にはキッチンも付いていたので料理も作る事ができて快適にすごせました！！ また泊まりたいです♪

Genuine Expedia guest review

hôtel sans âme, qui peut convenir aux familles avec enfants du fait de la proximité d'un parc de loisirs aquatiques. taille des chambres indigne d'un 5 étoiles à fuir

Genuine Expedia guest review

Vi bodde to familier i en penthouse suite med tre soverom og eget basseng. Flott og svært "rom" med alle fasiliteter - inkl en vaskemaskin som fikk kjørt seg ganske grundig i løpet av de tre dagene vi var der (to netter). Bassenget tilhørende suiten er nok mer som et forvokst badekar å regne (IKKE 40 m2 som det sto i brosjyra, kanskje 20 m2 med litt […] godvilje), men det funka greit, og det var deilig å ha en mulighet for å avkjøle overopphetede kropper. Stort basseng nede ved stranden, og hyggelige og flinke aktivitetsledere som fikk med seg både voksne og barn på vannpolo og fotball. God mat og utmerket service i Sea Breeze restaurant (som var den eneste vi prøvde). Prisnivået er noe høyere, men absolutt overkommelig for en vanlig norsk lommebok. Vi booket dette hotellet de to siste nettene av ferien for å få litt luksus og for å være nær flyplassen ved avreise (ca 15 min kjøring fra hotellet). Området rundt hotellet er MEGET stille og rolig i forhold til shoppingmuligheter, restauranter osv. Du må ta taxi til Thalang (20 min) eller Phuket Town (45 min) for å få noe "action" på den fronten. Jeg hadde ikke lagt meg til her for 2 uker i strekk, men for et par - tre netter var det helt supert. Og ja, når du ligger så nært flyplassen, så VIL du høre flyene lande og ta av. Sånn er det bare! Vi hadde flott utsikt til flyplassen fra takterrassen, og syntes det var facinerende å oppleve det på nært hold. Kan ikke si vi ble plaget av flystøy når vi oppholdt oss innendørs. Read more

Genuine Hotels.com guest review

人生最低のホテル。２度と行かない！！ ４人分の金額を払ってもタオルなど全て２人分しかないし、冷蔵庫も電話も壊れてるし、挙句夜中に部屋の非常ベルが鳴りうるさくても誰も対応してくれない。 電話が壊れてるからわざわざフロントまで呼びに行ったのに 「何で部屋の非常ベルが鳴ったのか分からない。システムの以上」と言われ、部屋もいっぱい開いている様子だったでの部屋の交換を頼んだが応じてくれなかった。

Genuine Hotels.com guest review

服務超好, 員工好盡力幫你, 寧靜, 設施好

Genuine Hotels.com guest review

L'hotel allie à la fois un hotel très confortable avec un accès à une plage privée et une très belle piscine et un petit parc aquatique pour lequel la majorité de la clientèle y vient (6 toboggans géants avec bouées notamment pour 2 d'entre eux). Il est vrai que les prestations sont de qualités et l'accès à la plage privilégiée, mais une fois allongée […] sur votre transat en bois, vous n'aurez que 15 mns de calme total....avant d'entendre décoller et arriver les avions ! Vous êtes collés à la piste de décollage : c'est marrant 2 minutes. Le parc est sympa pour les enfants. Attention au transfert vers l'aéroport : malgré la distance à vol d'oiseau de l'aéroport, il faut compter 700 baths pour rejoindre l'aéroport en taxi ! Ce qui est énorme compte tenu du niveau de vie local. En conclusion, profitez de l'hotel surtout en tout fin de séjour, si vous voulez être proche de l'aéroport ou pour les enfants si vous recherchez un parc aquatique (accès gratuit pour les résidents de l'hotel). Cela reste un hotel très confortable ! Read more

Genuine Hotels.com guest review

今回このホテルではスイートルームを利用しました。 このホテルはマイカオビーチに位置し、周辺には殆ど施設がありません。 ホテルの設備やスタッフの対応に不満はありませんが、アクティブに動かれる方は面白くないホテルと言えるでしょう。 また、プーケットの問題かもしれませんが２泊の滞在中に２度ブレーカーが落ちるなどちょっとしたトラブルがありましたがフロントへの連絡で迅速な対応を戴きました。 プールも広く、敷地内のウォーターパークもあり、インドア派であれば楽しく過ごせるのではないかと思います。 また、パトンビーチへの無料シャトルバスも運行しており、移動に片道１時間ちょっと掛かりますがジャンセイロンまで連れて行ってくれます。（フロントへ要予約） ですのでパトンやカロン、プーケットタウンを好まれる方にはお勧 […] めしません。 リゾートでゆっくりすごしたい方にお勧めしたいと思います。 因みに、空港から数キロしか離れていませんので、ジェット機の音が激しいです。 が、飛行機を眺めることが出来るのでそれも非日常と楽しめました。 Read more

Genuine Expedia guest review