Serenity Resort & Residences Phuket

We stayed at Serenity November 2012. We stayed in the suite and I couldn't believe the size of the room! It had everything we needed, including a French press! The room was extremely clean. The bathroom was huge! The staff was wonderful, too. There was one young gentleman we met during check-in that was particularly helpful and friendly. I wish I remembered […] his name. The breakfast buffet has just about everything and it was delicious. We had lunch at the restaurant, too and it was absolutely delicious. The pool was perfect and the grounds were well maintained. My ONLY complaint would be that the beach in front of the resort has a lot of broken glass. I don't think that is any fault of Serenity's. It seems to be common on lots of beaches in the area. If we return to Thailand, I would go out of my way to return to Serenity. It was one of the highlights of our trip. Read more

Genuine Hotels.com guest review

Wasn't offered any help on reserving a trip to Phi Phi island...was handed the phone by the lady and had to make my own reservation...long story short, she ended up calling another tour company other than the company I preferred and gave her a number/brocure for...almost missed our tour on the last day we were there, larger mess than words can describe. […] Clean the rugs the in room...the rooms stunk because of it. Large shag rugs in humid beachy surroundings isn't a pleasant thing. The English by the staff was non-existent to poor which I believe led to reservation confusion. The "required" cab service outside the hotel is the most overpriced, non-negotiable, rudest on the island...not the motel's fault but is definitely an aspect of staying in this motel. The breakfast was good...lot of options, friendly staff. The bar and restaurant were good, the food was decent prices were reasonable. The grounds are very well maintained. The beach isn't a lounge beach but being by the water was nice. Lots of trash though...once again, not the motels fault. Watching TV before bed was actually enjoyable, good amount of channels. Read more

Genuine Expedia guest review

Excellent hotel, great staff, and very clean. Food could be better. Need more food choices. The beach could be cleaner.

Genuine Expedia guest review

Had a wonderfully relaxing 4-day stay at Serenity In June, 2012. Great service from the staff; had two spa treatments on two different days and both were delightful. Two issues for prospective travelers: 1) the hotel is far from the airport ($40-50 depending on the service you take), and also far from most other areas of Phuket. This was fine for me […] since I needed to relax and didn't even leave the resort until my last full day. However, if you're someone who likes to explore you have to build in extra time to get around. 2) the breakfast was expensive (if you didn't have it included in your room) and really overpriced for what you got. I also didn't find the food at the restaurant to be especially good. In fact, it was rather bland. I don't know if they were trying to dull down the spiciness for non-Thai travelers, but if so, they really did a disservice to us all. With the hotel being far from the rest of town, other eating options were limited unless you were willing to travel to get there (which I was not). Even without these issues, I loved my time at Serenity! Read more

Genuine Expedia guest review

The hotel is located on a main road near the south eastern end of the island, away from all the crowds of the west shore. Our room was a huge suite with a partial ocean view and full kitchen, although we didnt cook in the room. We ate a few dinners at the hotel restaurant and found the food exceptional. It was well presented, tasted great and although […] it was a little pricey, there is really no where close by the hotel to eat at within safe walking distance. The breakfast buffet was great with plenty of variety, including an omlette station where the cook would fry up whatever you wanted. The pool area is fantastic, with great ocean views everywhere in the pool/bar/restaurant area. We watched a great lightning show over the ocean two nights while eating dinner and later from our balcony at our room. I would highly recommend the resort and wouldn't hesitate to stay again at Serenity. Read more

Genuine Hotels.com guest review

From the room to the service was fantastic! zero complains.

Genuine Hotels.com guest review

I absolutely am so thrilled with our experience at the Serenity!! It was outstanding!! It was a bit away from all the shopping and night life in Patong but we rented a motorbike and was easy to get back and forth.. It is so nice and quiet there, easy to relax.. Our room was great!! Clean, BIG, beautiful view, and it had very good air conditioning!!!! […] We were there for 10 days and it went by too fast, we plan to go back in about 5 months but this time it would be for at least a month so it may be too pricey to stay there but if I were presented with the opportunity to head back there, I would not even think twice about it!! I love, love, loved it!! Thank you!! Read more

Genuine Hotels.com guest review

Booked this stay at the last minute and wasn't sure about it since I have traveled around Southeast Asia and know what surprises are out there as far as hotels go. I traveled with my husband, 3 yr. old son and our helper. What a pleasant surprise Serenity Resort turned out to be!! I had booked a 2 bedroom suite and was told we had been given an upgrade […] upon arrival to a 3 bedroom suite. The 'suite' turned out to be an apartment with 3 levels. First level were the bedrooms, all with private baths. Second floor was the kitchen, dining and living area. The kitchen was complete with coffee maker, toaster, oven, full size fridge and dishes, silverware, pots. There was a balcony off the master bedroom and off the living area. The balcony off the living area had stairs going up to our own private rooftop jacuzzi, barbecue and sun loungers. The resort is only a couple of years old, so everything was in working order and tastefully decorated. The staff were extremely helpful and polite the entire stay. Breakfast in the restaurant had a wide variety to choose from, our son was pleased to find pb and jelly. Room service was delivered quickly. We did use the resort taxi, which is a nice car with wi-fi. Our son enjoyed the playroom and the pool, which has an area that is shallow for the little ones. No beach area to play on, which could be a drawback for some, when the tide is in the water is close to the pool, but the view was stunning. I had no complaints and would definitely return. Read more

Genuine Expedia guest review

We were spoiled by our experience at Serenity. They were able to upgrade us to one of their sea view suites after we arrived for just a few dollars more per night. Spa was excellent, food was superb. What a pleasurable experience.

Genuine Expedia guest review

This is the Must Go Hotel for Honeymooners. The staff is super friendly, the food is exquisit and they´ve a terrific breakfast! Live Music at the Bar next to the pool, free activities like kayaking and biking. 24hs Super Gym, Spa, and all you can ask for an nice a romantic stay at Phuket. You can rent a Scooter (300thb) or a Jeep (1200thb) to go to […] the other beachs, like Patong, Karon and Kata. The only thing, it´s not so close to the tourist zone and beachs. Read more

Genuine Hotels.com guest review

On arrival I was was upgraded to a suite, which was really nice. The staff there are great. Very helpful and friendly. The room was beautiful. It was definitely the best hotel I stayed in while I was in Thailand (I stayed at 4 different resorts). I especially loved the balcony. The pool and beach area is a great hang out spot. This resort was my favorite […] thing is Phuket. Read more

Genuine Expedia guest review

The hotel is located in a very remote and run down location. There is no transportation what so ever. Only private cars with drivers without meters or any regulation. The nearest point of interest is about 10 min by car and batong beach is more than 35 minutes away. No restaurants are nearby AT ALL. Unless guests are planing to spend the WHOLE time […] in the hotel, there in NOTHING to see near or in a walking distance. I STRONGLY recommend NOT to stay there ! For the money, you can find much better hotel in terms of service and location. Read more

Genuine Expedia guest review

the hotel has everything you could want - fitness center, great food, convenience, pool, roof top lounges, spa, bikes and sea kayaks and will arrange anything you need or want. the staff was extremely attentive and friendly and the hotel was a wonderful place to relax, and we often stayed at the grounds. we had a fantastic time and would recommend it. […] the only drawback was the beach - there is water, but very shallow and not much sand. however the pool area faces the ocean and was a perfect place to lounge. overall we had a great time! Read more

Genuine Expedia guest review

It was great

Genuine Hotels.com guest review

A really pleasant surprise and a tranquil stay, we would definetly go to Serenity again.

Genuine Hotels.com guest review

Ideal place to chill for few days. Unfortunately you cant' really swim from the beach but everything else is first rate

Genuine Hotels.com guest review

The property is as reflected by the name: Serenity. However if you wish to have serenity while you are in the room, I suggest you take the room with seaview. Reason being: I took the serenity room which is right in front of the lift doesnt give you any peace especially in the afternoon. We are getting lots of slamming doors and told that "it is like […] that in the afternoon because people were checking out". I need to clarify that he staff wasnt rude in replying but I'm not impress either. Conclusion: dont expect serenity in the afternoon or serenity doesnt come with low rates. Read more

Genuine Hotels.com guest review

We had problems from the first night we arrived, we ordered room service which did not show up until I called them again an hour after it was ordered. The food was really bad, cold and had rotten salad. I complained the next day and was told the manager would contact us. Only when we were to check out 5 days later and I refused to pay the room service […] charge the manager then came to apologize. The hotel it's self was nice our room was acceptable had a nice view of a brickwall. We kept losing power to the room and air con. The wi-fi was really bad. The most annoying thing was we booked the hotel shuttle bus to pick us up from Patong. We waited an hour and a half for it to pick us up and it never showed. I called them and they didn't know why, we waited for a while and called them again they then said it wasn't coming and we would have to find our own way back to the hotel. I complained about this relaying that if you book a service in a supposed 5 star hotel you expect it to be done. They never even tried to contact me to let us know it wasn't coming. We had a private dinner booked through the hotel for my wife's birthday which we cancelled due to their bad service. There is plenty of great hotels in Phuket which have great service, we won't be staying at Serenity again. Read more

Genuine Expedia guest review

The hotel was very nice. Great view due to the fact it is on the water in Chalong bay. Though its on the water, you cannot really swim as there is a pretty significant tide and not much in the way of beach (however I did see the odd patron go in). The only restaurant on site in delicious and offers several theme nights that make it feel new every time, […] just slightly pricey by Thai standards (as most hotel restaurants are...). Very close to Chalong pier which is convenient for the phi phi tours. Quite far from Patong, so if you are going to Phuket to party, find somewhere closer (the hotel does offer daily shuttle service for those looking to go do some shopping). For romantic getaway for couples, first rate. Value only gets only an ok rating as the roos was somewhat small for the price compared to the other 7 hotels we stayed at throughout our trip, but they had what you needed, and were clean and micely appointed. Read more

Genuine Hotels.com guest review

Serenity Hotel indeed lived up to its name. A wonderful and relaxing Phuket experience far from the maddening crowd. Excellent food and friendly and helpful staff.

Genuine Expedia guest review

This was a really nice place to stay. We stayed 10 nights in a penthouse suite with Breakfast included. The location is quite (which we liked) however we hired a car at the airport so we had no problem getting around. The pool is nice. The staff are friendly and helpful. I used the gym a couple of times, it has a good range of equipment (x trainer, […] bikes, machines, weights, etc.) nearly as well equipped as my local gym and much better than most hotels. Also the wi-fi is fast and I got good connections in all the rooms, restaurant pool side etc. Front desk are very good. We booked a trip to Phi Phi islands through the activities desk that was great. We ate in the restaurant one night and had lunch in the Bar a couple of times as well as breakfast every day. The food was very good at the Serenity, prices are higher than outside but outside doesn't have the overheads so don't complain if you are worried about spending a couple of extra bucks. The beach in front of the resort is pretty but it’s not for swimming, stick to the pool or go over to Kata or Karon. We did take the resort’s sea kayaks out one day and that was fun but the tide has to be in. There’s a 7-11 across the road and a Tesco Lotus down towards Rawai beach. The laundry service from across the road was also very good and reasonably priced, we didn’t take any washing home. You can also hire a car or a scooter across the road if you want cheaper than the airport. We had a great time and cannot fault anything. Read more

Genuine Expedia guest review

A great hotel. The "Serenity Room", the smallest of the rooms available, is very nice and great for a short stay. Should you be lucky enough to stay longer than a weekend, I would suggest spoiling yourself by gettting a suite. The hotel pictures of the various rooms are very accurate. There is no swimming beach at the hotel, but the large pool makes […] up for that. The restaurant food is excellent! We tried just about everything that they had on the menu, and every bite was delicious! Read more

Genuine Hotels.com guest review

Fantastic Stay, staff were excellent, would definately stay again

Genuine Expedia guest review

This is a fantastic resort. It's the second time we have been there. First time was 2 years ago when the hotel was just a year old. We loved it so much that we decided to come back. My advise is if you going to stay in this hotel do hire a car has there is nothing to do around the hotel. We had a very relaxing 10 days in the hotel. Could have not asked […] for better place to stay. We had a car so we were able to go to to Patong or other places quite often. The only feedback I'd like to give is that the entertainment on Sunday is really back. The guy who goes there to sing can't really sing. Get someone else who can sing the job. I do highly recommend this resort. Read more

Genuine Expedia guest review

On arrival we were given a very welcome cold fruit drink and a cold towel to refresh. The check in was fast, efficient and friendly, then we're of to our room. Golf buggy transfer! The room was lovely, very clean and spotless but it was small, the bathroom again very clean but didn't have a bath tub only shower and his and hers wash basins. No view […] either only the room in the next building. We only booked a standard room so we weren't unduly disappointed, but my husband thought he'd ask if there was an alternative. The staff were very helpful and offered to upgrade us the next day as at that time they were full. We were delighted with the solution and spent a very comfortable night in the standard room. The restaurant was beautiful, fantastic views and fabulous food. Run very efficiently and professionally. The staff were very friendly and helpful. Always interested in your day. The breakfast is superb, plenty of variety. The pool area is kept very clean and the pool guys were excellent in keeping everything smart and comfortable. You do have to be on your toes if you want a front line bed, we were never up early enough! The pool towels were always fluffy and fresh. Our room upgrade was fantastic, we had a pool villa townhouse, stunning. Our whole time there was perfect, so good inI fact we have booked to go out again! Book this hotel and you won't regret it!! Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This is the Must Go Hotel for Honeymooners. The staff is super friendly, the food is exquisit and they´ve a terrific breakfast! Live Music at the Bar next to the pool, free activities like kayaking and biking. 24hs Super Gym, Spa, and all you can ask for an nice a romantic stay at Phuket. You can rent a Scooter (300thb) or a Jeep (1200thb) to go to […] the other beachs, like Patong, Karon and Kata. The only thing, it´s not so close to the tourist zone and beachs. Read more

Genuine Hotels.com guest review

A lovely resort spoilt by a few flaws but would recommend it to anyone looking for somewhere to relax. Little things like the condition of the outdoor furniture and cushions, in our unit, let down what is a great place to just unwind. The staff were very nice although a better understanding of English (at least what is on the menu's) would be helpful. The […] overall condition of the resort was excellent and it was a very relaxing time particularly in the evenings with the entertainment around the main pool area during dinner. Read more

Genuine Expedia guest review

Amazing quiet resort in picturesque Rawai. Away from the chaos of Patong, but still close enough to take a taxi or hire a scooter there at your leisure. The staff were polite and helpful to extremes. My only qualm was a private party that was scheduled for Thursday night, canceling the weekly Aquaterra event, that played quite loud music and took over […] the pool, bar and restaurant areas. The music was loud, but a quick phone call to reception resulted in it being turned down to a more reasonable level straight away. A perfect place to relax, be pampered and order some room service after a busy day jetskiing, paraseiling and elephant trekking in the busier (and noisier) neighbourhoods. A-M-A-Z-I-N-G! Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Hotel is quite a bad location from airport and from a good beach however the pool and hotel is amazing ! But the main problem for me was the price of the food and drink they charged me 5 euros for a juice at breakfast and the food was very over pirced and due to its location good restaurants were hard to find

Genuine Hotels.com guest review

The Serenity Resort is on a strip of beach that is beautiful. The pool area is very relaxing and overlooks the beach. It is only a 5 minute drive to the restaurant strip along Rawai beach and there is plenty of choice of restaurants. The Serenity Room has a balcony that is tiny and the outlook is not good. If you want to sit out on your own balcony […] you would need to upgrade the room. Overall a great place to stay for 2-4 nights. Can walk along the beach ( 2 minutes) to Friendship Resort for cheap breakfast or meals. Read more

Genuine Hotels.com guest review

This resort was very upscale, beautifully appointed suites and the hotel service was excellent. I loved everything about the place, including the cat :) The front desk arranged 2 tours for me, both of which were outstanding and very reasonably priced. The breakfast buffet was fantastic, everything one could want for breakfast and more. I will definitely […] stay here again. Read more

Genuine Hotels.com guest review

This hotel was absolutely gorgeous. It was exactly as described and the hotel staff were there every step of the way to make sure your stay is perfect. We were treated like royalty, from the golf cart that would drive us to our room from the reception area, to the buffet breakfast a la carte which gets cooked while you wait. It was lovely. Definitely […] recommend this hotel, we will be staying here again when we go back. We were happy with everything. The spa treatments were more expensive than other places, but the amount of service and attention that was given was lovely. The pool was stunning, large and spacious. The beach would not be for swimming in the morning but during the afternoon the tide was in and it was nice, although we chose to swim in the pool rather than the beach. The hotel is about a 15-20minute drive from Patong, but it was nice to come back to the quiet of Chalong Bay where you dont get hassled as much. Theres a 7-11 across the road and a laundry place, and about a 15min walk up the road there is a shopping centre with numerous restaurants and a supermarket. Read more

Genuine Expedia guest review

This hotel was absolutely gorgeous. It was exactly as described and the hotel staff were there every step of the way to make sure your stay is perfect. We were treated like royalty, from the golf cart that would drive us to our room from the reception area, to the buffet breakfast a la carte which gets cooked while you wait. It was lovely. Definitely […] recommend this hotel, we will be staying here again when we go back. We were happy with everything. The spa treatments were more expensive than other places, but the amount of service and attention that was given was lovely. The pool was stunning, large and spacious. The beach would not be for swimming in the morning but during the afternoon the tide was in and it was nice, although we chose to swim in the pool rather than the beach. The hotel is about a 15-20minute drive from Patong, but it was nice to come back to the quiet of Chalong Bay where you dont get hassled as much. Theres a 7-11 across the road and a laundry place, and about a 15min walk up the road there is a shopping centre with numerous restaurants and a supermarket. Read more

Genuine Expedia guest review

Jättefint och trevligt hotell med perfekt service och superfina rum mot havet. Kan varmt rekommendera detta hotell.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

偏南方，遠離市區。附近環境一般，但比較清靜。性價比高，但一定要租到較近海邊的房間才有好的景觀，因為園景只是一般。

Genuine Hotels.com guest review

Pour ce qui est de l'hébergement c'est magnifique. Pièces spacieuses, mobilier confortable, grand balcon, décoration de bon goût et propreté impeccable, cependant, il n'y a pas de plage! Oui on voit la mer, mais c'est de la boue à marée basse et il n'y a plus de plage du tout à marée haute!...De plus, le rivage est sale et nauséabond... l'hôtel est […] loin de tout et attention, les taxis sont voraces et ils vous attendent de pied ferme!.. L'hôtel propose un service de navette pour la plage mais il vous amène à 10 H pour revenir vous chercher à 16:30H...C'est long! Pour Patong, la navette part à 17H et revient à 22H. Quant au transport en commun, il n'existe pratiquement pas. Phuket est bien différent du reste de la Thaïlande et vaut mieux choisir une autre destination pour les beautés de la plage et les facilités à voyager. Read more

Genuine Expedia guest review

レストランが一つしかなく 外に食べに行くところもなく不便でした。 ホテルの前のビーチで泳げないので プールはもっと広い目がよかった。 部屋は奇麗で広くてよかった。しかし古いのか取っ手が取れたりした。

Genuine Expedia guest review

Tolle noch recht neue Anlage. Abseits des Trubels haben wir hier 4 Tage am Pool verbracht. Einzig die unserer Meinung nach zu hohen Getränke und Essens Preise haben den Eindruck ein wenig getrübt. Dafür empfanden wir die Zimmer Preise dafür für günstig für das was geboten wurde.

Genuine Expedia guest review

Sehr schönes Hotel mit grossen Zimmern und ebenso geräumigen Bad. Pool-Bar-Restaurantbereich direkt am Meer und ganz wunderbar gestaltet. Das Essen im 88 East ist sehr lecker, doch zu europäischen Preisen...wie auch die Getränke. Das Frühstücksbüffet ist ausgezeichnet und wir haben jeden Morgen besonders genossen. Der Strand ist dort nicht so toll und […] das Meer läd nicht zum Baden ein. Doch es gibt einen kostenlosen shuttlebus zum nahegelegenen Nai Harn Strand, der m. E. zu den schönsten auf Phuket zählt. Der Service spricht nicht so gut englisch, das hat jedoch seinen Charm und dafür sind die Menschen unheimlich freundlich. Wir haben uns sehr wohl dort gefühlt und würden das Serenity jederzeit wieder wählen. Absolut empfehlenswert. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

５つ星ホテル？ホテルでのリゾートライフは望めない。安いのでビジネス利用にはお勧め、ロケーションがあまりよくないが。 ホテルがお勧めするPhi Phi島ツアーは、高いだけで内容はいたって普通、他のツアー会社でも同等内容が70%くらいで行ける。

Genuine Expedia guest review

Hotellet har veldig bra standard og rommene er helt topp. Hadde rom uten balkong fordi det var mye større. Anbefaler hotellet hvis man ikke er avhengig av uteliv og strandliv. Stranda var pari, men det er strender i nærheten som er bra. Kort vei til Phuket town. Mat er dyrt på hotellet, og det er lite alternative restauranter i nærheten.

Genuine Hotels.com guest review

ホテル内でのんびりバカンスを楽しみたい方には、最高のホテルです！ ホテル内にゆったりしたプール、カジュアルレストラン、プールサイドのバー、 フィットネスルーム、小さめのスパがついており、 設備は、短期滞在には十分です。 新しいホテルなので、綺麗で掃除もよくされています。 滞在したペントハウススイートは、キッチンもあり、 ケトルやポップアップトースター、鍋類、カトラリー、皿、グラスなど ひと通りのものが揃っていました。 テラスにも机や椅子があり、のんびり読書や日光浴が楽しめます。 滞在客は、私が利用した２月末は、ほとんどが欧米からの旅行客のようで、 子供連れの家族もたくさん見ました。 ホテルのスタッフは英語とタイ語でしかコミュニケーションを取れないので、 英語が苦手な方は少し厳しいかもし […] れません。 また、街からは離れた場所にあり、交通手段はタクシーしかないため、 毎日食事や買い物で街に出たい方には不便な立地です。 スタッフも親切でとても快適な滞在になりました。 Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

お部屋はインテリアのセンスも良く、とても居心地が良くて快適に過ごせました。 アメニティもとても良かったです。 朝食は美味しかったのですが、バリエーションが少なく、毎日ほぼ同じメニューで 飽きてしまいました。 スタッフの対応は、英語のできない私たちにも丁寧に接してくれて助かりました。

Genuine Expedia guest review