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All hotels in Phuket, Thailand
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1 room,  2 adults 
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Room 1:

Sugar Palm Grand Hillside

7.814969, 98.301002
3.5 stars
1 Khoktanod Soi 3, Kata Beach, Muang, Phuket, 83100 Thailand ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $182 $55
available on 05/31/13
Price Match Guarantee
4.1 119 5

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    Image of Sugar Palm Grand Hillside, Phuket
    4.1 out of 5 Excellent (119 reviews)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    I would go back anytime. It was the cheapest paradise I've ever achieved in my life for a standard room with a pool view. Pros: Comfy king size bed Modern... room with minimalist decor Robes and slippers included Safe in closet Couch in room Desk overlooked wall of windows Gorgeous flat screen tv with several English language channels Balcony overlooking pools Shower was like dancing in a waterfall--multiple heads Big tub in bathroom too Glass bowl sink Loved the shampoo and body wash hotel provided Room was big and clean 11 pools to swim in--some with waterfalls Great views of the town and the beach The Orchid next door was perfect for inexpensive and tasty meals Besides the shower is a rock gully that excess water runs down--while you're showering--so zen! Front desk was helpful A/C worked perfect Price during monsoon season is a steal. We stayed in late July and had rain in the morning but most days it stopped/cleared up in the afternoon. 5 minute walk into town 10 minute walk to Kata beach Refrigerator stocked with pay as you eat and drink stuff Free complimentary bottled water every day Beautiful landscaping/gardening Cons: Located on a steep hill. Not an easy walk from street level to lobby especially in humidity Some of the pools require walking up the super steep hill Had to ask for toilet paper because maid neglected to replace it once Sink leaked on floor Pools could use some maintenance work--chipped tiles and white stains on black tiles by a Hotels.com guest on 09/19/11

    Overview

    Location.
    Situated near the beach in Phuket, Sugar Palm Grand Hillside is close to Kata Yai Beach, Kata Noi Beach, and Big Buddha. Also nearby are Kok Chang Safari Elephant Trekking and Dino Park Mini Golf.

    Hotel Features.
    Sugar Palm Grand Hillside has an outdoor pool, a steam room, and a sauna. Complimentary wireless Internet access is available in public areas and a computer station is located on site. Dining options at this family-friendly hotel include a restaurant and a poolside bar. The staff can provide tour/ticket assistance and tour assistance. Additional amenities include a fitness facility, a garden, and complimentary newspapers in the lobby. For a surcharge, guests have access to a roundtrip airport shuttle (available on request). Guest parking is complimentary, and available on a limited first-come, first-served basis.

    Guestrooms.
    Rooms open to balconies. The 105 air-conditioned guestrooms at Sugar Palm Grand Hillside include CD players and minibars. Complimentary wireless high-speed Internet access is provided. Televisions are equipped with satellite channels and DVD players. All accommodations provide safes and direct-dial phones. Bathrooms offer separate bathtubs and showers, bathrobes, hair dryers, and slippers. All units feature coffee/tea makers and complimentary bottled water. Additional amenities include complimentary toiletries and blackout drapes/curtains. In addition, amenities available on request include irons/ironing boards and wake-up calls. Housekeeping is offered daily.

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $55
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Grand, with Jetted Tub (Grand Jacuzzi Deluxe)

    Grand, Sea View

    Grand, Pool View

    Grand, with Pool Access

    Grand, Garden View

    7.814969, 98.301002
    Hotel coordinates:

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    Sugar Palm Grand Hillside
    View Sugar Palm Grand Hillside on a map

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Minimum check-in age is: 18
    • Check-out time is: noon
    • Check-in time starts at: 2 PM
    • MasterCard
    • Visa

    • No pets and no service animals are allowed at this property.

    Amenities

    • General
    • Beach towels
    • Computer station
    • Elevator/lift
    • Garden
    • Number of floors - 9
    • Poolside bar
    • Restaurant
    • Swimming pool - outdoor
    • Total number of rooms - 105
    • Umbrellas
    • See more facilities
      • Free parking (limited spaces)
      • Free Wi-Fi
      • Luggage storage
      • One meeting/conference room
      • Tours/ticket assistance
      • Year Built 2009
    • Rooms (all rooms include)
    • Bathrobes
    • Blackout drapes/curtains
    • Complimentary toiletries
    • Hair dryer
    • In-room safe
    • Iron/ironing board (on request)
    • Private bathroom
    • Separate bathtub and shower
    • Slippers
    • Television
    • See more room details
      • Air conditioning
      • Balcony
      • CD player
      • Coffee/tea maker
      • Complimentary bottled water
      • Daily housekeeping
      • Direct-dial phone
      • DVD player
      • Free Wi-Fi
      • Minibar
      • Satellite TV service
      • Wake-up calls
    • Services
    • Airport transportation (surcharge)
    • Complimentary newspapers in lobby
    • Fitness facilities
    • Free parking
    • Porter/bellhop
    • Room service (limited hours)
    • Sauna
    • Security guard
    • Steam room
    • Tour assistance
    • Business & Event
    • 24-hour front desk
    • Accessibility Features

    This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

    Dining

    Baby Palm - This buffet restaurant serves breakfast only.
    Room service (during limited hours) is available.

    Recreation

    Recreational amenities at the hotel include an outdoor pool, a sauna, a steam room, and a fitness facility.

    Children under 12 years old are not allowed in the swimming pool without adult supervision.

    The recreational activities listed below are available either on site or nearby; fees may apply.


    • Scooter/moped rentals nearby

    Notification and fees

    Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:


    • New Year's Eve (31 December) Gala Dinner per adult: THB 4700
    • New Year's Eve (31 December) Gala Dinner per child: THB 2350 (from 4 to 12 years old)

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Phuket, Thailand
    Map
      of

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Kata Beach - 500 yards
    • Kata Yai Beach - 600 yards

    0.50 - 1.0 mi

    • Kata Noi Beach - 1200 yards
    • Kok Chang Safari Elephant Trekking - 1600 yards
    • Dino Park Mini Golf - 1700 yards

    1.0 - 3.0 mi

    • Big Buddha - 1.2 miles
    • Kata View Point - 1.2 miles
    • Phuket Shooting Range - 2.2 miles
    • Naiharn Beach - 2.7 miles
    • HomePro Village - 2.8 miles

    3.0+ mi

    • Phuket Intl. Airport (HKT) - 20 miles
    All hotels in Phuket, Thailand
    Reviews
    • All (119)
    • Business (1)
    • Romance (33)
    • Family (20)
    • Friends (16)
    • Other (49)
    4.1 / 5
    Excellent

    Score breakdown (from 49 reviews)

    • 5.0
      (19)
    • 4.0
      (22)
    • 3.0
      (4)
    • 2.0
      (2)
    • 1.0
      (2)

    Average rating for:

    • Cleanliness
      4.2
    • Service
      4.0
    • Comfort
      4.1
    • Condition
      4.0

    Reviews: Overall

    Sugar Palm Grand Hillside
    3.0 / 5
    Good
    "Ok"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      4.0
    The hotel and the room were ok, but we were in the last floor and to go to our room we have to almost climb a mountain. If you book in this hotel, please do it in the lower floors.
    Genuine Expedia guest review
    Other trip
    Feb 5, 2013
    MJC
    US

    Sugar Palm Grand Hillside
    2.0 / 5
    Fair
    "Great Location.. that's about it"

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      2.0
    The location of this hotel is good.... walking distance to the beach. In our room the A/C on the ceiling was dripping all this foam. There was water behind the toilet the whole time. I didn't have a good experience with the staff. I went to breakfast with my friend (she had the free breakfast with her room & I didn't) and they had 2 people come to the […] table making sure that I was going to pay for my cup of coffee & then they went to the front desk & had 3 other people get involved when it wasn't a big deal. Read more
    Genuine Hotels.com guest review
    2 night trip in Mar 2012
    A Traveller
    US

    Sugar Palm Grand Hillside
    5.0 / 5
    Outstanding
    "Cheapest Paradise Ever"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    I would go back anytime. It was the cheapest paradise I've ever achieved in my life for a standard room with a pool view. Pros: Comfy king size bed Modern room with minimalist decor Robes and slippers included Safe in closet Couch in room Desk overlooked wall of windows Gorgeous flat screen tv with several English language channels Balcony overlooking […] pools Shower was like dancing in a waterfall--multiple heads Big tub in bathroom too Glass bowl sink Loved the shampoo and body wash hotel provided Room was big and clean 11 pools to swim in--some with waterfalls Great views of the town and the beach The Orchid next door was perfect for inexpensive and tasty meals Besides the shower is a rock gully that excess water runs down--while you're showering--so zen! Front desk was helpful A/C worked perfect Price during monsoon season is a steal. We stayed in late July and had rain in the morning but most days it stopped/cleared up in the afternoon. 5 minute walk into town 10 minute walk to Kata beach Refrigerator stocked with pay as you eat and drink stuff Free complimentary bottled water every day Beautiful landscaping/gardening Cons: Located on a steep hill. Not an easy walk from street level to lobby especially in humidity Some of the pools require walking up the super steep hill Had to ask for toilet paper because maid neglected to replace it once Sink leaked on floor Pools could use some maintenance work--chipped tiles and white stains on black tiles Read more
    Genuine Expedia guest review
    Other trip
    Sep 19, 2011
    A Traveller
    US

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent
    "Good hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    hotel have service very good and room good
    Genuine Expedia guest review
    Other trip
    Jul 19, 2011
    May
    US

    Sugar Palm Grand Hillside
    5.0 / 5
    Outstanding
    "Staying there next time!"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel is wonderful: great location, beautiful rooms, helpful staff & excellent breakfast... but what makes this place more special than others is its modern look, the astonishing black tile pools in different levels and the views. We had a room with direct access to a pool shared by only 3 other rooms, amazing view over Kata & the beach and 100% […] accessible by lift. Guess we were spoiled... We'll definitely stay there again next time! Read more
    Genuine Expedia guest review
    Other trip
    Mar 28, 2011
    Christopher G
    US

    Sugar Palm Grand Hillside
    5.0 / 5
    Outstanding
    "Best hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Fantastic hotel. Perfect location. Very trendy hotel , very stylish. Even the elevators were touch driven. Had apple macs in each room , very stylish rooms - with big glass bathrooms . Had a pool access room - was like having a personal pool . Hotel has over 11 pools for every pool access rooms. Simply amazing
    Genuine Expedia guest review
    Other trip
    Mar 3, 2011
    Kunal G
    US

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent
    "Very happy"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Sept 2010 - stayed at the Sugar Palm Hillside in Kata beach for a week. Was pleased to stay in the ground floor unit as its quite a steep hill to most of the other units (although they do provide a shuttle service with golf carts). Did enjoy the pool which was shared with only one other unit. Its was still very warm and having direct access to the pool […] for a quick swim was very enjoyable. The staff were freindly and helpful and the breakfast was very good. The location was only a 5 minute walk to the beach. I would recommend this hotel. Read more
    Genuine Expedia guest review
    Other trip
    Sep 15, 2010
    Allan V
    US

    The following English reviews were posted by Hotels.com guests from other countries

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    the rooms are new and location is great.
    Genuine Hotels.com guest review
    2 night trip in Jan 2013
    cris
    SG

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent
    "Recommended!"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Staff were pleasant and the hotel was clean. Beds were super comfy and the shower was fantastic - nice and big! We had a little problem with our toilet blocking a couple of times but the staff sorted it out straight away. Breakfast had a good selection to suit all nationalities. The pools are great! Very handy to Kata Beach, the shops and restaurants. […] Certainly not 5 star, but very comfortable and modern and rooms are serviced daily. Not recommended for the elderly as the hill walking up to the hotel is very steep. Read more
    Genuine Expedia guest review
    Other trip
    Jul 3, 2012
    Lesley
    NZ

    Sugar Palm Grand Hillside
    5.0 / 5
    Outstanding
    "Highly Recommend Pool Access Room"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Hotel was very clean and the staffs were very friendly. We had a pool access room and it was awesome. Highly recommend pool access room. Location of hotel is very nice , close the beach - 7 minutes walk. Yet you can escape to serene world just a block from bustling kata streets.
    Genuine Expedia guest review
    Other trip
    Jun 10, 2012
    Pradeep
    IN

    Sugar Palm Grand Hillside
    5.0 / 5
    Outstanding
    "Two thumbs up for an excellent stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Hotel was superb except for the killer slope leading up to the hotel. Took the buggy up most of the time to the room. Overall, a wonderful stay.
    Genuine Hotels.com guest review
    3 night trip in Apr 2012
    Sheryl
    SG

    Sugar Palm Grand Hillside
    2.0 / 5
    Fair
    "Sugar Palm Grand Hillside Kata Beach"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    Very drab concrete floors. More like a 2 star hotel. Were told a cab was arranged to pick us up on arrival. Cab never showed up. Cost time and extra money to arrange our own transport.
    Genuine Hotels.com guest review
    4 night trip in Mar 2012
    A Traveller
    CA

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent
    "Great Location, decent stay"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      1.0
    • Condition
      4.0
    The hotel is in a great location, a 5 min walk to the beach and neighboring restaurants. Free wifi was awesome too! The staff is super and arranged last minute transportation for us. The rooms as super tiny, especially for 2 :( bathroom really small. Mattress was extremely hard and views are nothing exciting. But nice spot for a reasonable price.
    Genuine Hotels.com guest review
    2 night trip in Mar 2012
    A Traveller
    IN

    Sugar Palm Grand Hillside
    1.0 / 5
    Poor
    "Awful service :(. Do not stay here!!"

    • Cleanliness
      2.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    This hotel is in a great location, however it is on a hill and there is a steep trek back to the hotel from the beach. Kata beach is beautiful! There are many unfortunate things about this hotel however. To begin, the staff is horribly unfriendly and barely speak English. No one is remotely helpful, even with your luggage! The rooms are stark with cement […] floors and Mosquitos. The hotel screwed up my booking and put me in a pool access room instead of a sea view room. The pool access room balconies are shared between 3 rooms - kinda scary! Then I moved up to the 6th floor (after taking 2 seperate lifts) and the ocean view is a joke. I could barely see the water! Certainly could not see the beach! The wifi continually cut in and out and the connection was awful. The tv had 8 stations, 2 of which were English speaking. My friend met me at the dining area for coffee and we were hounded by 4 different staff members for payment for her cup of coffee. What a pain!! I was planning on paying for her coffee! Then I got charged for making 2 local calls after the front desk told me how to make the calls and that there would be no charge. When I checked out of the hotel, the hotel clerk came running to the car I was in on my way to the airport it tell me I had to pay for the phone charge - after I checked out!! The food was not pleasant, especially with the flies buzzing on everything! Gross! There was construction going on as well which added to the discomfort of trying to get some rest. I will never stay here again! And would seriously advise anyone else not to!!! Read more
    Genuine Hotels.com guest review
    2 night trip in Mar 2012
    A Traveller
    AU

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent
    "Sugar Palm Hillside - pretty pretty pretty good"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      4.0
    Overall nice convenient location. Great beach nearby, good restaurants, everything within walking distance. Should have asked for a mosquito net though for our baby. Got eaten alive. WiFi was incredibly slow in the rooms 24xx. Seemed good in other areas though. Other than those small issues I'd definitely come back.
    Genuine Hotels.com guest review
    4 night trip in Dec 2011
    A Traveller
    SG

    Sugar Palm Grand Hillside
    5.0 / 5
    Outstanding
    "Sugar Palm Grand Hillside Phuket (Kata Beach)"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Superb hotel the place is better than the photos one word of warning it is built in to a hill side and there are 216 steps to the top part of the hotel and even using the lift getting to a room on floors above floor 6 is no mean feat so if you have problems with walking up lots of steps be warned, Apart from that I would thoroughly recommend this hotel […] , 2 minutes from loads of bars, restaurants and the beach. didn't eat in but why would your with so much on the door step, staff were very polite and helpful, the rooms cleaned to a high standard daily and the minibar prices weren't over the top stayed for 6 nights October 2011 and would do so again Hope this helps Read more
    Genuine Expedia guest review
    Other trip
    Oct 23, 2011
    Steve O
    GB

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent
    "Would definately stay here again"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    We had a very pleasant stay at Sugar Palm Grand Hillside. Great being high on the hillside with views and good pools. Nice big room and spacious bathroom. Very good covered deck area. Well sound proofed and no noise from neighbours. Staff very friendly and helpful. Would definately stay here again and would recommend to others.
    Genuine Expedia guest review
    Other trip
    Oct 10, 2011
    A Traveller
    NZ

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent
    "Very nice hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Very nice hotel, friendly staff and good standards of cleanliness. We had a pool access room which was great, only bad thing was very steep hill to walk up to hotel.
    Genuine Expedia guest review
    Other trip
    Oct 4, 2011
    A Traveller
    GB

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent
    "Very impressed"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Very happy with the friendly staff and clean simple rooms. Would recommend to anyone traveling to Kata beach. Has many pools (11 i think) with a swim up bar. Hotel is a short stroll to the beach ( one of the quieter one in Phuket). Breakfast was a buffet and had everything from ceral to hot food ( Nice).
    Genuine Expedia guest review
    Other trip
    Sep 21, 2011
    David S
    AU

    Sugar Palm Grand Hillside
    3.0 / 5
    Good
    "An OK Hotel"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    Unprofessiional staff who struggled to understand the most basic of the English language. They are the people providing services to Tourist therefore should NOT expect us to speak their language!
    Genuine Expedia guest review
    Other trip
    Sep 9, 2011
    A Traveller
    GB

    Sugar Palm Grand Hillside
    5.0 / 5
    Outstanding
    "CAN'T WAIT TO RETURN NEXT YEAR"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Sugar Palm Grand is extremely well located just up from the main Kata restaurant strip and beach. The hill is manageable- just ask for a room on the second or third levels on the left hand side of the resort viewed from the lobby. There are two lifts due to the hillside location. The first is for 4 floors. The second is around 75 metres walk ( flat) […] and covers another 6 levels. The last 3 floors are reached via several 30 metre, 30 degree angled concrete walkways and basically for the young and fit guests. Rooms here have great views as they are at the top of the resort. Anyone up to 80 years of age can navigate the lower and medium levels( 10 or so) serviced by the two lifts. The breakfast is good and extremely good value.The rooms are cleaned very efficiently and the staff are pleasant and helpful. This is the best value for money hotel in this part of Phuket. Room service charges for drinks and food are very low and great value. As a recommendation to the management, maintenance of room fittings like taps and toilet holders etc should be actioned soonest as our room had several loose fittings in the toilet and bathroom/basin areas. External concrete facings were in need of painting and rendering repairs due to the high level of salt air corrosion. Overall we could not fault our stay with lobby access to 4 computers free of charge plus free room wifi. Next year we will spend at least 2 weeks at SPG rather than 8 days this trip. Read more
    Genuine Expedia guest review
    Other trip
    Aug 17, 2011
    IAN
    AU

    Sugar Palm Grand Hillside
    5.0 / 5
    Outstanding
    "Planning to go back again!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    After reading several reviews of the hotel online, we were all a bit skeptical. Traveling as a group of 6 we booked 3 rooms, all of which had a breath taking view of the island, and were all located close to clean swimming pools. We stayed for 9 days and the walk up to the hotel from the beach wasn't at all bad. The staff were extremely helpful, the […] rooms were clean, modern and comfortable. We were provided with guides to Phuket's attractions. There's a great cheap and satisfying restaurant right across from the hotel with both Thai and foreign foods. The hotel is no more than a 5 minute walk from a 24 hour 7/eleven, and other seafood and pizza restaurant. The beach is one of the nicest on the island, hassle free, clean and child friendly. The hotel satisfied us all greatly, and we can't wait to go back. Superb value for money. Read more
    Genuine Expedia guest review
    Other trip
    Jul 21, 2011
    A Traveller
    GB

    Sugar Palm Grand Hillside
    1.0 / 5
    Poor
    "Good hotel in Keta Beach"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    It's awesome hotel, and all the staffs are very very nice can make you felt warm. The room very clean and the size of the bathroom is big big enough for relex. Good for holiday that who don't want very crowd. Within 10 mins to beach.
    Genuine Hotels.com guest review
    2 night trip in Mar 2011
    YAU MY
    AU

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent
    "Sugar Palm Grand Kata Beach"

    • Cleanliness
      5.0
    • Service
      2.0
    • Comfort
      5.0
    • Condition
      5.0
    The hotel is great, in terms of facilities, locations, room amenities and cleanliness. Very modern - I've booked a pool access room and it is beautiful, however it could prove to be slightly noisy due to the water fall. I love this hotel but dread speaking to the staff. I believe that there are many english-speaking foreigners coming to stay at this […] hotel and that the staff are expected to speak and understand English language. It was quite a bad experience for me trying to convey to the hotel staff about the help that I need (room internet was down). Took me 2 days and a few swalk to the reception down the hill to fix one minor problem. Read more
    Genuine Hotels.com guest review
    6 night trip in Dec 2010
    A Traveller
    SG

    Sugar Palm Grand Hillside
    5.0 / 5
    Outstanding
    "Simply loved it!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great location, very helpful staff, awesome breakfast and a very nice room!
    Genuine Expedia guest review
    Other trip
    Nov 9, 2010
    A Traveller
    CA

    Sugar Palm Grand Hillside
    5.0 / 5
    Outstanding
    "Great Hotel"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    We booked the hotel as it was in a good location and was 5 min away from everything, it was less than that. We had a room with pool access and a mini mac computer along with a sony cd player and flat screen tv, internet was free. which was super. Our first room was on the ground floor next to reception and hotel car park so it was rather noisy, we asked […] to be moved to another room and it was done the next day no problems, they were most aplogetic that we were not happy. Our next room was on the ninth floor and again was super. It didn't have the mini mac and we said we were most dissapointed, within 20 mins a team of engineers and an IT ,specialist came and installed one , How impressive is that!!!! You have to call recption and a buggy comes to pick you up to take you down and it worked fine there was no waiting they always came promptly. There is also a lift but it oly goes up to floor 6. The reception is manned 24hrs which is really handy. The hotel is on a steep hill but we liked the walk up from the beach and the veiws were excellent. Breakfast was served from 6.30 to 10.30 which was excellent. All staff at the hotel were very keen to help you you in any way that they could right down to the room maids. You could request your roon to be serviced early if you wanted. All in all an excellent hotel ,rooms staff everything was first class it would be hard to say something negative Would highly reccomend. Read more
    Genuine Expedia guest review
    3 night trip in May 2008
    A Traveller
    GB

    The following reviews were posted by Hotels.com guests from other countries

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent
    "Hotel with character"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The Sugar Palm Grand Hillside (do not confuse with the Sugar Palm hotel down the hill; same owners) is an hotel with character. It is on a slope, going up from the commercial sector of Kata Beach. The hotel is a series of 3-4 story buildings, which at the end, makes a 10-12 story hotel. I had read that there was a big hill to reach the hotel and that […] going to your room from the lobby was a nightmare; it is not the case. Don't get discouraged by the fact that the hotel is on a hill. Rather, there are good chances that you will have a view of the ocean or the village. Kata is a nice plce to stay in Phuket less party place then other villages; a lot of nice restaurants and the beach at 5 minutes walk from the hotel (just go down the hill...). I would say that this hotel is the most prestigeous hotel in Kata. Read more
    Genuine Hotels.com guest review
    2 night trip in May 2013
    A Traveller
    CA

    Sugar Palm Grand Hillside
    5.0 / 5
    Outstanding
    "Classe & Emplacement"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Hôtel classe, sans être du grand luxe, belle piscine à débordement, beau cadre et surtout en hauteur (vu sur mer en fond) à 5 minutes à pied. de la plage de Kata et de la ville, accès rapide. Fortement conseillé !
    Genuine Hotels.com guest review
    11 night trip in Mar 2013
    A Traveller
    FR

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    7 night trip in Mar 2013
    Dorte
    DK

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    15 night trip in Mar 2013
    A Traveller
    NO

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent
    "Godt hotel, glade medarbejder."

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      3.0
    Overordnet har opholdet været super godt, vores første værelse skiftede vi fra da vi ikke var tilfreds med rengøring i bad, men ingen prob. Vi fik et ny værelse med det samme. Men generelt trænger værelserne til noget mere vedligeholdelse og rengøring i bund. Vi har været her i otte dage og har nydt poolen, stranden som ligger i passende gå afstand […] og de forskellige shopping muligheder. Read more
    Genuine Hotels.com guest review
    4 night trip in Mar 2013
    A Traveller
    DK

    Sugar Palm Grand Hillside
    5.0 / 5
    Outstanding
    "酒店位置非常方便"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    适合多住几日的酒店
    Genuine Hotels.com guest review
    2 night trip in Feb 2013
    tanya
    CN

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Other trip
    Feb 18, 2013
    A Traveller
    CN

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Feb 2013
    A Traveller
    CN

    Sugar Palm Grand Hillside
    5.0 / 5
    Outstanding
    "Meget bra"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Bodde hær i to dager, og var veldig fornøyd med oppholdet. Rommene var rene og er av moderne stil og er store. Var inkl. 2 Vann 1 juce 1 øl 1 cola hver dag. Ulempen kan være bakken opp til hotellet og trappene videre til rommene.
    Genuine Hotels.com guest review
    2 night trip in Jan 2013
    Ingve
    NO

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Jan 2013
    A Traveller
    CH

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent
    "とてもいいホテル"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    スタッフの接客っもよかった。朝ごはんが毎日一緒なのが残念だが、部屋は清潔でよかった。
    Genuine Hotels.com guest review
    4 night trip in Dec 2012
    A Traveller
    JP

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent
    "离海滩很近"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    离KATA海滩真的很近,酒店没有接机服务
    Genuine Hotels.com guest review
    4 night trip in Nov 2012
    秦先生
    CN

    Sugar Palm Grand Hillside
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Nov 2012
    A Traveller
    NO

    Sugar Palm Grand Hillside
    5.0 / 5
    Outstanding
    "真心不错啊"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    在阳台上风景真的不错 一定要选有pool access的房间哦 直接下水进游泳池 很棒的 总之 很棒的宾馆 房间也很好
    Genuine Hotels.com guest review
    1 night trip in Jun 2012
    A Traveller
    CN

    Sugar Palm Grand Hillside
    5.0 / 5
    Outstanding
    "Excelente hotel mas prepare-se para subir muito"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Pegamos o quarto com piscina particular. Sensacional! Tomar banho de piscina com vista para o mar e a cidade. Prepare-se para subir MUITAS escadas. Mas vale a pena.
    Genuine Hotels.com guest review
    3 night trip in Feb 2012
    A Traveller
    BR

    Sugar Palm Grand Hillside
    3.0 / 5
    Good
    "Sugar Palm Grand, Hill Side Déco minimaliste"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    Hotel correcte si l'on prend une chambre avec vue mer. Bien situé à 5 minutes à pied de l’accès à la plage. Décoration minimaliste en béton pas mal. Quelques reproches: pas d'échelles de bain dans les piscines principales, on se débrouille comme on peut pour rentrer et sortir! Carrelage des piscines noir, à défaut d'être design ce n'est pas très engageant […] pour aller se baigner. Personnel peu accueillant au lobby. Tarifs un peu cher pour les prestations sauf lors des promotions. Nous n'avons pas testé le petit déjeuner. Read more
    Genuine Expedia guest review
    Other trip
    Feb 28, 2012
    A Traveller
    FR

    Sugar Palm Grand Hillside
    3.0 / 5
    Good
    "ist OK"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    9 night trip in Nov 2011
    A Traveller
    CH

    Sugar Palm Grand Hillside
    5.0 / 5
    Outstanding
    "The Room are clean"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    It would be nice if the hotel has free bus service between the hotel and the beach.
    Genuine Expedia guest review
    Other trip
    Sep 6, 2011
    A Traveller
    JP

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      4.0
    酒店硬件设施不错,房间打扫和整理也很及时,但是前台服务不尽如人意,起码没有让人感到丝毫的热情,交通位置很便利,离海滩和吃饭的地方都很近,除了那个大坡有点陡,建议住低楼层的房间,否则爬坡到房间会很累的
    Genuine Hotels.com guest review
    2 night trip in Aug 2011
    A Traveller
    CN

    Sugar Palm Grand Hillside
    5.0 / 5
    Outstanding
    "Есть желание вернуться"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Отель очень приличный: чистый, стильный. Номер большой, удобный, цветовая гамма спокойная. Хорошие завтраки. Подъем к отелю с улицы -можно считать тренажором. Тайланд оставил очень хорошие воспоминания, а отель гармонично в них вписался.
    Genuine Hotels.com guest review
    10 night trip in Mar 2011
    Юлия
    RU

    Sugar Palm Grand Hillside
    5.0 / 5
    Outstanding
    "Un excellent rapport qualité/prix"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Cet hôtel est une très bonne surprise si l'on aime le style contemporain genre béton brut. Les chambres sont grandes, bien équipées (bouilloire, peignoir, chausson, coffre fort,etc...). L'accès direct à une petite piscine depuis la chambre est très agréable. L’hôtel est construit sur de multiples niveaux sur une colline ce qui donne une configuration […] inhabituelle. Jardins très bien entretenus. Situé à quelques minutes à pied de la très grande plage, il a l'avantage d'être à l'écart du tumulte de la zone de vie nocturne même si celle ci est juste en bas de la petite colline. Le restaurant en face de l’hôtel est excellent, chose rare dans cette station un peu usine à touristes. Read more
    Genuine Expedia guest review
    Other trip
    Jun 14, 2011
    A Traveller
    FR

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent
    "位置非常方便嘅酒店"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    位於Kata嘅酒店,位置非常方便。工作人員亦十分友善。優惠嘅價錢享受乾淨嘅設施。在你有限嘅旅費帶來驚喜。
    Genuine Hotels.com guest review
    4 night trip in Mar 2011
    A Traveller
    HK

    Sugar Palm Grand Hillside
    4.0 / 5
    Excellent
    "Très bel hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Hôtel à 5 min de la plage à pied, très bien situé. Proche du centre de Katabeach (2 min) mais protégé du bruit car légèrement en retrait. Confort idéal, très belles piscines à débordement. Seul problème: accéder à notre chambre: nous avions une des chambres en hauteur, dont l'accès s'effectue par deux ascenseurs successifs, puis encore de la marche... […] A part ce petit inconvénient, j'y retournerai surement! Read more
    Genuine Expedia guest review
    Other trip
    Dec 19, 2010
    A Traveller
    FR

    Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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    Review written by a customer who has booked on Hotels.com.
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    Sugar Palm Grand Hillside

    3.5 stars

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