Mövenpick Resort & Spa Karon Beach Phuket

Be careful when booking this hotel via expedia. They do not guarantee the type of bed you will have in your room. We are a couple and we had to sleep in twin beds, when we requested a double bed. We found a small cockroach in our bathroom when we arrived, really surprising for this type of resort. We did not let ourselves to by turned off by this two […] small details and we enjoyed a lot our stay. Read more

Genuine Expedia guest review

We had an initial incident with check-in where we were left to wait for 2 hours. The reception staff did however offer us a free upgrade in order to rectify the inconvenience. The hotel grounds and gardens are large and well kept. There are 3 swimming pools and a dive center attached to the one closest to the beach entrance. The main pool closest to […] reception has a swim up bar with kids area and slide, kiddies looked like they were having a ball, however not really for couples looking for a bit of a quieter setting which is a shame as it would have been nice to have made use of the pool bar. The 3rd pool offered a more relaxing experience and still came with food and drink service. The room was great, however we found it to be a little "tired". Cracks in the walls and peeling paint. The bath never really enticed us as the room had a bit of this old/used feeling and appearance. We had a plunge pool out front and outdoor shower which was great to cool off under. The breakfast offered a good range of variety and a pleasant setting next to the main pool. As the hotel is rather large with many guests, the pacifica (breakfast restaurant) was busy and produced food in bulk. The quality of food was average as a result. Other restaurants within the hotel were expensive and we chose to step outside the grounds of the hotel for all other meals. The price of the hotel's spa treatments were also exorbitant but again there are plenty of massage parlours just 100m outside the hotel. Read more

Genuine Expedia guest review

We were staying at the hotel in the tsunami and the hotel had no emergency evacuation plan, no sirens which is unacceptable. The warning system was basically staff telling people. We stayed in a basic room, it was out dated, dark, small and very noisy. Speaking to other people who stayed in the villas, I would recommend paying the extra for a better […] room. The grounds were really beautiful and the staff were excellent and did everything they could in the tsunami to assist us. The day spa was also very good. Read more

Genuine Expedia guest review

Villa rooms are a good size. (we had 2 adults and 2 small children in ours and it was OK). The grounds are quite lovely and comfortable. Our kids loved the pool and waterslide. It's not at all glamorous and chic but comfortable and functional. Good beach out the back. The hotel charging for Wi-fi doesn't seem appropriate given what other hotels do. […] Breakfast was good. Value for money is not that great given other places in Asia but we travelled over Christmas break and probably overpaid for that period. Read more

Genuine Hotels.com guest review

good one! Good staff, very good breakfast, good location... Though rooms need revision...

Genuine Expedia guest review

Infrastructure - rooms, lobby, grounds, pool - is 5-star, but service is 3-3.5 star. Given that, the US $300-odd that we paid per room per night was not especially good value for money. (Although we did travel during peak New Year's season.) Positives: 3 pools. Main pool is fantastic. Big, deep in parts, shallow in others. Swim-up bar decent-sized, […] although getting a bit old. Big lobby - airy and grand. I stayed in an ocean-view room, in the main building, which was standard-issue 5-star. Not extravagant, but perfectly adequate for such a property. (The rooms are aging and will need renovation soon.) Note, rooms in the main building (least expensive ones) are a 5-7 minute walk to the beach. Some subset of villas are much closer. Negatives: Service left something to be desired. The general impression we got was that the staff wanted to be done with whatever conversation they were having with us as soon as they could, so they could attend to presumably more important things. The vaunted friendliness of Thailand was missing, but unfortunately, it was not replaced with Western efficiency either. Language was an issue - one expects a European 5-star resort to have staff that speak adequate English, but this was not always the case, and resulted in one instance of particularly bad service. Read more

Genuine Hotels.com guest review

I think it is fair to say that the hotel is 4 star at best, not 4.5 stars. The staff were very welcoming and tried to be helpful were they could be. The room was nice enough - the beds were comfortable. However, even with an upgraded room, the view was not spectacular. Perhaps we were expecting more before we arrived and our overall disappointment with […] Phuket influenced our feelings about the hotel, but we left feeling a bit ripped off. That's the only really specific gripe I could say. The prices really are absurd for Thailand. The hotel capitalises too much on tourists and the food, spa, airport transfers and tours feel extortionate! The hotel is family friendly but for that reason, the pool is not a peaceful place to relax and read a book. I think the hotel would suit some perfectly well, but it was not for us, but neither for that matter was Phuket. Read more

Genuine Hotels.com guest review

Big hotel, huge property. Sea view rooms offered a view of a concrete wall. Pillows were the worst I have ever had, and although I complained about the view and the pllows nothing was changed. The breakfast was a huge buffet with lots of screaming kids and not enough staff. A long walk from the main hotel to the beach. Expensive Spa and Restaurants, […] cheaper outside of resort. Would not stay again. Read more

Genuine Expedia guest review

总体还行，设施不怎么样，4个房间有2个房间空调都有问题，搞了3天还没搞定。house keeping打扫的也不认真，地上明显的碎屑垃圾也没扫掉

Genuine Hotels.com guest review

Номера в отеле требуют ремонта.Очень темные и старые. Завтраки не очень вкусные. В SPA цены не соответствуют качеству.

Genuine Hotels.com guest review

3泊しました。レセプションはセンス良く広々として気持ちがいいです。 ガーデンビラを利用しました。ビラとしては安いカテゴリーで、値段に比例してメインビルから遠くなるようです。 部屋のつくりはnice。広くてきれい、センスもよいです。シャワーブースもタブと分離式で、バスタブには可動式シャワーがついてます。 ビラの区画はところ狭しと並べられた感じで、プライベート感はなく、お隣さんや通りがかりの人もよく見えるので、ブラインドは閉めたままといった感じでした。 ここに泊まるなら、便利なビルディングか、高いカテゴリーのビラでないと、ちょっとなぁという感じですね。

Genuine Expedia guest review