Angsana Laguna Phuket

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On our checkout day, our flight was midnight departure. So we went on a tour to John Gray's Starlight Canoe. Hotel provided a changing room for us to change and take shower before we head for the airport. It was very nice.

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The pool here is amazing. It goes on forever. There are 4 main pools that are all connected with waterways. The temperature was perfect and it had a lot of parts that are shallow for smaller kids. Although there are no lifeguards on duty, it was great for our son. They also have a couple of resident juvenile elephants that come out to greet guests twice […] a day. They are super sweet and gentle. You can pet them, and even ride them. It was an amazing experience. The beach was right there, although the waves were huge because we went during monsoon season. The staff was extremely helpful. Breakfast buffet was awesome with everything you could imagine. Worth the money. Highly recommend going to the restaurant "Green Leaf" on the beach. It isn't run by the hotel, but the food is fantastic, and you sit next to the ocean. Read more

Genuine Expedia guest review

The property is nice, but not as new as the pictures on the site. But the propert has just about everything, but just know that you are fairly far removed from most of the towns and/or beaches. Don't book your day trips at the hotel but rather go to the beach and barter for 50% off the rate that the hotel charges. My frustration started when they ended […] up double booking my private car travel and I didn't have internet in my Ocean front room and they kept saying that it was something I was doing wrong ( which it wasn't) they ended up switching to a better room ( Lagoon 2 story which is the way to go btw..). Also after housecleaning came through we went out for lunch for two hours and came back and found that a hotel person had come back into the room, went upstairs ( why?) and noticed the safe open, inventoried everything with credit card # and exp dates and made copies of report. Left a note that we didn't see until very late that night when we needed to get into the safe. When asked why someone needed to come back into the room AND go upstairs after housekeeping made their sweep, they gave me very unacceptable excuses for that action. I was very frustrated more at the excuses why something went wrong, and they not listening to meand kept talking over me, than the 4-5 "issues" that came up in my stay. I can generally "overlook" mistakes but going through a guest room multiple times a day w/o reason really isn't okay with me. Sandra the night Mgr A+ but others not so much Read more

Genuine Expedia guest review

Regarding the quality of service, the hotel staff was very friendly from the reception to the room to the restaurants. The only little quirk was that one day we would get no face towels and only hand towels, and the next day we would get the opposite. Not sure what was the thinking behind that, if any. Once you're there you pretty much stay there. […] It's not too convenient to go outside of the hotel area to explore the local attractions. But the pools and beach kept our kids entertained just fine. Breakfast buffet was great. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

We're very happy with the hotel, good service, beautiful ground, best hotel room so far in Phuket from our 3 visits, wish to stay longer if we knew. Have to catch morning flight therefore we've chosen the hotel to be closer to the airport rather than from Westin to avoid the busy Phuket town. We'll consider Angsana Laguna on our next visit to Phuke […] t. Read more

Genuine Hotels.com guest review

The 3 room villa is located away from the resort. It should be viewed more as a short stay accommodation than a full service accommodation. Transportation is required to get to the main parts of the resort facilities including the beach and recreational facilities. It wouldn't have been a problem except that trying to get transport is patchy at best. Angsana […] as a whole, I would classify more towards 3 stars. It tends to be overcrowd. The morning staff at the main breakfast area, the Market, struggle to keep up with the sure volume of guests. Lines are frequent at some buffet stations and drinks don't get served. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Overall the hotel was great. It was definitely in need of some refurbishments on the outside of parts of the hotel which was underway while we were there. The biggest disappointment was the quality of the food at the restaurants. Other than breakfast the food was very average. Not sure if this is due to them selling up and the best chefs had left or […] what the situation was but we paid top prices at Puccini for very average food. I recommend you stay at the hotel and enjoy the great facilities but perhaps eat elsewhere for much less and better quality food. Read more

Genuine Expedia guest review

We booked a 4D3N stay with Sheraton and was very satisfied with the service they had. Coz it was the first time travelling to Phuket, we had no idea how to get to the hotel, so i emailed them, and they really give me reply the next day and arranged for an airport transfer. And when i asked about booking of tours, they refer me to their related tour […] department and all our tour booking was done swiftly and successfully. Upon reaching the hotel, we were warmly welcome by the staff. They were all very friendly and answer all our questions. The hotel is just a few mins walk to Bang Thao Beach, super near ! And the hotel is highly accessible by the free shuttle bus service and ferry service to other hotels =) We booked a Laguna Deluxe Room, and the room was awesome !!! Very spacious, clean bed and bathroom, and wide balcony. The only thing to take note is you have to keep the balcony door close, as there will be some flying insects outside during some time of the day. All the staffs were really very caring, kind and helpful. Always asking us if we enjoyed our tour, how to go about getting to places outside and many more. Even if we had a misunderstanding with the breakfast deal, they resolved it swiftly and i really like their services. Overall, i would like to say that if you are people who are going for excellent services and relax peaceful stay, you should choose this hotel as they have everything you need, and if you have doubt, never ever hesitate to approach the staffs =) Read more

Genuine Hotels.com guest review

Outstanding service.

Genuine Expedia guest review

We stayed @ Sheraton Laguna Phuket in first week of Dec 2010. For starters we had problems in very first hour of our stay. During check in the staff did not inform us of maintenance in water pipes due to which we could not have shower until 6pm! Even after the water showed up it was brown and muggy (not really expected at a five star resort). In the […] evening we noticed a note from hotel staff informing about maintenance. Apart from above our overall experience was great. We would recommend this resort to fellow travellers. This resort has all the great facilities which a 5 start resort would have (minus the high speed internet). Laguna Phuket is excellent place having 7 5 star resorts with great facilities. Bang Tao beach is also excellent and quite compared to Patong beach and other crowded beaches. Laguna Phuket travels has great tours to nearby attractions. We enjoyed a day trip to Phi Phi Islands with Laguna tours. Recommendations to fellow travellers ~ Never book a cab service from Phuket airport to Sheraton. They will charge you 4 times compared to taxis available at Phuket airport. Bargain for THB 400 from airport to Laguna Sheraton ~ Food and beverage inside Laguna hotels (including Sheraton) is very expensive. Highly recommend to take shuttle outside the Laguna where you can get excellent food at one third the price. ~ Take a taxi cab from outside Laguna as they are cheaper and have equally good cars. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

地方很大,早餐好多品種,服務一流,房間整潔!!但熱水時有時冇,浴缸去水位不能去水,雖然一叫維修人員即到,但5星級的酒店可以做得更好

Genuine Hotels.com guest review

Het zag er allemaal heel mooi uit, maar ik vond het de 5-sterren niet waard. ontbijt was zeer matig - de jus d'orange was niet eens vers. Dan heb ik weleens in betere 5-sterren hotels gelogeerd. Er waren aan het strand ook niet genoeg bedjes voor alle gasten. Ze hadden ook een bijbehorende Club - die was met nieuwjaarsdag om 5 uur 's middags nog niet […] opgeruimd. Daar hadden ze ook bedjes, die zagen er anders uit dan op het gewone strand. Die bedjes moest je apart betalen (prijzen à la Zuid-Frankrijk en hoger), dat stond NIET aangegeven en we moesten een kwartier op de handdoeken wachten, allemaal verschillende, want ze waren nog niet schoon. Bovendien werd er als garantie/borg een bedrag van onze creditcard afgeschreven, wat we hopelijk binnen 14 dagen terugkrijgen. Read more

Genuine Expedia guest review

無料でアップグレードしてもらい、とても快適に過ごせました。スタッフのきめ細かいサービスも素晴らしかったです。町からはとても離れているので、ホテル内でゆっくりリラックスした滞在をされる方にはお勧めです。ヨガなどエクササイズクラスもあり、十分楽しめました。

Genuine Expedia guest review

Óptimo quarto, muito espaçoso. Asseio e limpeza diária excelente. Praia fantástica e longe do reboliço de Patong e Kata Beach. Áreas envolventes espectaculares (a Laguna). Numa palavra excelente estadia.

Genuine Hotels.com guest review

11月に一泊しました。 このホテルの最大の魅力は「水辺を最大限楽しめる」ところ。 ビーチは一般の方が開いた海の家が有り、ホテルに滞在しながら現地の人が食べるようなローカルフードが安く堪能できる。 プールは、細長い水路で幾つかのプールをつないでいるのが面白い。 泳ぎながら砂浜のあるプール、小さな滝のあるプールなどをめぐることができる。 プールサイドの部屋は部屋からプールに直接入れるのが魅力。 ラグーンは、当ホテルを始め様々な施設に囲まれていて、それぞれを無料でつなぐジェットボートが20分おきくらいに走っている。観光がてらに乗るのも楽しい。 ちなみに、近所にあるショッピングモール（Jim Thompsonのアウトレットが入っている）までは無料のシャトルバスが出ているので、玄関のお兄さんに […] シャトルバスを使いたい旨を伝えるとシャトルバスを呼んでくれる。 このように、水辺を最大限満喫できる施設です。 お部屋は・・・ 前日にJWマリオットに泊ってしまったため、正直「あ、こんなもんか・・・」とがっかり。 ラグジュアリー感はあまりありません。 スーペリアだからかもしれませんが、それでも同じクラスのマリオットと比べると見劣り感は避けられない。 しかし、室内のお風呂は個性的で面白かった！ 洗面、トイレの隣に一段下がって堀ごたつ的にお風呂が１帖半位広がっている。 タイルで敷き詰められた広いお風呂は始めても経験でのんびり楽しむことが出来た。 サウナやジャグジーがないのでお風呂で体を温められたのは助かりました。 朝食は・・・ 料金に含まれていたので「こんなものかな。豪華というわけでも、貧相というわけでもなく」 一流ホテルの朝食という感じを期待しなければ何の問題もないです。 なんにせよ、私は泊まった順番が悪かった・・・ JWマリオット→アンサナラグーナの順番だったので どうしてもJWマリオットのホテルの部屋、朝食が素晴らしかったため、比較してしまい 辛めの批評になってしまいました。 しかし、逆でしたら「わぁ！綺麗なお部屋！」「探検できるプール！」と、純粋に楽しめたのではないかとも思います。 このホテルは純粋に「水辺を楽しみたい！」というファミリーやカップルにおすすめ！ ラグジュアリー感よりも、楽しみを最大限に引き出して欲しいという人にはおすすめ！ Read more

Genuine Expedia guest review

私は家族で３泊しました。 波が高かったのでバンタオビーチでは遊べず、ホテルのプールで大半を過ごしましたが、清潔に保たれており、とても居心地が良かったです。 まさに”タイのリゾート”を感じられる静かなひと時を過ごせ、ホテルのグレード・食事も美味しかったです。 要望としては１、Wifiのつながり・速度をもっと良くしてほしい　２、ホテルのシーツをリクエスト無しに交換してほしい　位でした。

Genuine Expedia guest review

앙사나 라구나 말로 표현 할수 없을 만큼 주변 경관이 아름답고, 대형 리조트답게 아침 룸 청소 말고 한번 더 체크 해주고, 중국인들이 좀 많았지만 의외로 시끄럽지않았고(명절만 피한다면 괜찮을듯) ,해변 썬베드에서 한끼식사는 꼭 해야하고,리조트가 너무커서 동선은 길지만 리조트가 아름다우니 다 용서 된다는점,그리고 'xana' 에서 칵테일 한잔은 꼭꼭 마셔아 한다는점완전 강추 날짜만 맞으면 수영장 썬베드에 누워 파티를 즐길수 있다는점, 한가지 아쉬운것은 역시 앙사나는 스파 전문이라 그런가 조식은 조금 모자란듯, 뭐 필자는 힐튼 마니아라 조식 비교를 할수밖에 없지만 힐튼에 비해 아쉽다는거지 낫벳 이라는점, 이상입니다.

Genuine Hotels.com guest review

２ベッドルームを予約しましたが、プレジデンシャルスイートにアップグレードしてもらいました。 大きなリビングルームと独立したベッドルームが二つ。 プールとラグーンを望む眺望が良い部屋でした。 朝食時に小どもの象さんが来てるくれるのがかわいかったです。

Genuine Expedia guest review

全てのスタッフに気持ちの良い対応をして頂きました。 プールも快適で、ビーチにも近くて最高です。 ビーチ沿いにあるLOTUSというおいしいレストランも近く、食事代も安くすませることができました。 また泊まりたいです。

Genuine Expedia guest review

ラグーンヴィラの予約でしたが、アップグレードしていただいてアイランドヴィラに泊めていただきました。娘と二人旅ですが、娘は３階建てのアイランドヴィラがとても気に入りたいへん喜んでいました。朝食会場に小象が２頭来て、写真を撮ったり乗せてもらったりして、食事どころではありませんでしたが、リゾート感がいっぱいでとても素晴らしかったです。また時間があれば行きたいホテルです。　ただ、空港の送迎がないのでホテルでタクシーを頼んだところメーターなしのタクシーが来て、空港までガイド本の２倍ぐらい取られました。　総合的には高いタクシー代を払ってもとてもよいホテルだと思います。

Genuine Expedia guest review

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Genuine Hotels.com guest review