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All hotels in Dubai, United Arab Emirates
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1 room,  2 adults 
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Room 1:

The Palace Downtown Dubai

25.19332, 55.276296
5 stars
The Old Town Island, Po Box 9770, Dubai, 9770 United Arab Emirates ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $299
available on 05/31/13
Price Match Guarantee
4.8 119 5

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    Image of The Palace Downtown Dubai, Dubai
    4.8 out of 5 Outstanding (119 reviews)
    (Neighborhood average 4.2)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Very convenient location, walking distance to the dubai mall and with fountain view room access you can watch the dancing fountain straight from your... room balcony. Very entertaining. Good room service and very nice breakfast as well. by a Hotels.com guest on 08/07/11

    Overview

    The hotel is ideally located in Downtown Dubai
    This Dubai hotel is located next to Souk Al Bahhar, the Dubai Fountain, Burj Khalifa, and Dubai Mall. Additional nearby points of interest include Dubai International Convention and Exhibition Centre.

    Property amenities

    The Palace The Old Town features 3 restaurants and bars. The property provides 24-hour room service. The full-service spa at this hotel features massage and treatment rooms, facial treatments, body treatments, and beauty services. Business-related amenities at this 5.0-star property include a business center and secretarial services. Meeting facilities include conference rooms, a ballroom, and banquet facilities. This Dubai property provides airport transportation (surcharge).

    Luxurious Rooms & Suites
    The Palace The Old Town offers 242 guestrooms, all with balconies. LCD televisions come with satellite television channels, free movie channels, and DVD players. Complimentary wireless Internet access is provided as well as complimentary newspapers, and in-room safes. Coffee/tea makers are available in guestrooms. Bathrooms include separate bathtubs and showers, bathrobes, and slippers. Other amenities include minibars, air conditioning, and complimentary bottled water.

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    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $299
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Palace Room

    Palace Suite Fountain View

    Diplomatic Suite Lake View

    Deluxe Fountain View

    Deluxe Lake View

    At a glance

    Key facts

    Hotel size

    • This hotel has 242 rooms

    Arriving/leaving

    • Check-in time starts at 3 PM
    • Check-out time is noon
    • Express check-in

    Required at check in

    • Government-issued photo ID required

    • Minimum check-in age is 18

    Travelling with others

    Children

    • Children (11 years old and younger) stay free †

    • Babysitting/childcare

    Pets

    • Pets not allowed

    Internet

    • Free WiFi and wired Internet access in public areas

    • Free WiFi and wired Internet access in rooms

    Transport

    Transfers

    • Airport shuttle *

    Parking

    • Free valet parking

    • Accessible parking

    • Garage parking

    Offsite

    • Area shuttle *

    • Shopping center shuttle *
    The Palace Downtown Dubai See hotels on a map
    */† The hotel charges extra for these services or facilities

    Policies

    Children staying free must occupy the parent or guardian’s room with existing bedding and may not be eligible for free breakfast (if one is offered).

    Optional extras

    Air conditioning is available for an extra charge

    Rollaway beds are available for AED 250 per night

    Cribs/Infant beds are available for an extra charge

    Special features

    Spa

    The Palace Downtown Dubai has a full-service spa featuring massage and treatment rooms, facial treatments, and body treatments.
    The Spa at The Palace Downtown Dubai offers an exclusive retreat for those seeking a relaxing environment to rejuvenate and refresh mind and body. Offering Oriental treatments in a unique Arabic décor, The Spa offers pampering choices for ultimate indulgence. Facilities include hammam slab, Jacuzzis, Monsoon showers, steam rooms, a dedicated consultation space, relaxation lounge and retail counter. To cater for couples who wish to complete the relaxing experience together, The Spa provides a private suite.
    Located in the centre of the city, The Spa is easily accessible and provides views of the tranquil Burj Khalifa Lake. Other facilities include a fitness centre with a personal trainer and an outdoor swimming pool. Members gain full access to the fitness centre, pool, and spa facilities. They can also enjoy a 20 per cent discount on all spa treatments, 15 per cent discount on personal training sessions and swimming lessons and 15 per cent discount on Food and Beverage outlets within the hotel.
    Among the brands used at The Spa are: Carita for facials, Shiffa for body treatments and Les Sens de Marrakech, which is used for all Oriental treatments. Les Sens de Marrakech incorporate products made of extracted argan oil and prickly peer seed oil. Straight from Morocco, they nourish and hydrate the skin, assuring soft and smooth care to the skin.
    The Spa is open everyday from 9am to 10pm; the fitness center is open 24 hours a week.*The Spa at The Palace –The Palace Downtown Dubai is the winner of the ‘Best Hotel Spa’ at the Middle East Spa Awards at The Hotel Show 2011.

    Dining

    24-hour room service is available.

    Pool

    Enjoy a swim in the outdoor pool. Cold drinks are served at the poolside bar.

    In the hotel

    Stay connected
    • Free Wi-Fi
    • Free wired high-speed Internet
    Taking the kids?
    • In-room childcare (surcharge)
    • Supervised childcare/activities
    Food and drink
    • Breakfast *
    • Bar/lounge
    • Coffee shop/café
    • Poolside bar
    • 24-hour room service
    • Free reception
    • Coffee/tea in the lobby
    Things to do
    • Swimming pool - outdoor
    • Beach/pool umbrellas
    • Health club
    • Full-service health spa
    • Massage - spa treatment room(s)
    • Steam room
    • Sauna
    Working away
    • Business center
    • Meeting facilities size (feet) - 18299
    • Meeting facilities size (meters) - 1700
    • One meeting/conference room
    • Audiovisual equipment
    • Secretarial services
    Services
    • 24-hour front desk
    • Concierge desk
    • Currency exchange
    • Tour assistance
    • Tours/ticket assistance
    • Limo or Town Car service available
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Beauty services
    • Complimentary newspapers in lobby
    • Luggage storage
    • Shoe shine
    • Event catering
    • Wedding services
    Facilities
    • Year Built 2007
    • Elevator/lift
    • Air-conditioned public areas
    • ATM/banking
    • Safe-deposit box at front desk
    • Designated smoking areas
    • Rooftop terrace
    • Garden
    • Library
    • Ballroom(s)
    • Banquet facilities
    Accessibility
    • Disabled parking
    • Accessible path of travel
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower

    In the room

    Home comforts
    • Climate control
    • Air conditioning
    • Welcome amenities
    • Minibar
    • Coffee/tea maker
    • Bathrobes
    • Slippers
    • Iron/ironing board
    Sleep well
    • Blackout drapes/curtains
    • Soundproofed rooms
    • Turndown service
    • Wake-up calls
    Views and things
    • City view
    • In-room massage available
    • Balcony
    Freshen up
    • Private bathroom
    • Separate bathtub and shower
    • Handheld showerhead
    • Bidet
    • Complimentary toiletries
    • Hair dryer
    • Makeup/shaving mirror
    • Sewing kit
    • Bathroom scale
    Be entertained
    • LCD TV
    • Free movie channels
    • Pay movies
    • Satellite TV channels
    • DVD player
    Stay connected
    • Desk
    • Voice mail
    • Complimentary newspaper
    • Free Wi-Fi
    • Direct-dial phone
    • Multi-line phone
    • Bathroom phone
    Hungry?
    • Complimentary bottled water
    Other stuff
    • Daily housekeeping
    • In-room safe
    • Electronic/magnetic keys

    The Palace Downtown Dubai’s small print

    Policies

    Children staying free must occupy the parent or guardian’s room with existing bedding and may not be eligible for free breakfast (if one is offered).

    Optional extras

    Air conditioning is available for an extra charge

    Rollaway beds are available for AED 250 per night

    Cribs/Infant beds are available for an extra charge

    We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

    25.19332, 55.276296
    Hotel coordinates:

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    Map

    The Palace Downtown Dubai
    View The Palace Downtown Dubai on a map
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      of

    Area map

    The Palace Downtown Dubai Sheikh Zayed Road - North

    A short guide to Sheikh Zayed Road - North

    This eight-lane speedway running parallel to Jumeirah Beach towards Abu Dhabi gives an instant snapshot of modern Dubai. It’s changing rapidly as brand-new buildings supersede those barely a couple of decades old. South of the World Trade Centre roundabout, eye-catching chrome and glass high-rises pierce the skyline. The Emirates Towers is one of the most dramatic architectural statements, a dazzling complex that includes a hotel and exclusive designer boutiques.

    see all hotels in Dubai

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Souk al Bahar - 100 yards
    • Burj Dubai Fountains - 300 yards
    • Dowtown Dubai - 400 yards
    • Downtown Dubai - 400 yards
    • Burj Khalifa - 500 yards
    • KidZania - 800 yards

    0.50 - 1.0 mi

    • Dubai Mall - 900 yards
    • Burj Khalifa - Dubai Mall Station - 1200 yards
    • Business Bay - 1700 yards

    1.0 - 3.0 mi

    • Business Bay Station - 1.0 mile
    • Dubai, United Arab Emirates (XNB-Dubai Bus Station) - 1.3 miles

    3.0+ mi

    • Dubai Airport - 7.0 miles
    • Dubai, United Arab Emirates (XMB-Marina Mall Bus Station) - 12 miles
    • Sharjah Airport (SHJ) - 18 miles
    • Dubai Al Maktoum Intl. Airport (DWC) - 22 miles
    All hotels in Dubai, United Arab Emirates
    Reviews
    • All (119)
    • Business (11)
    • Romance (9)
    • Family (14)
    • Friends (5)
    • Other (80)
    4.5 / 5
    Excellent

    Score breakdown (from 11 reviews)

    • 5.0
      (8)
    • 4.0
      (2)
    • 3.0
      (0)
    • 2.0
      (1)
    • 1.0
      (0)

    Average rating for:

    • Cleanliness
      4.5
    • Service
      4.5
    • Comfort
      4.5
    • Condition
      4.5

    Reviews: Overall

    The Palace Downtown Dubai
    4.0 / 5
    Excellent
    "TV not working perfectly"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Jun 2012
    A Traveller
    US

    The Palace Downtown Dubai
    5.0 / 5
    Outstanding
    "The palace old town - good place to stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very convenient location, walking distance to the dubai mall and with fountain view room access you can watch the dancing fountain straight from your room balcony. Very entertaining. Good room service and very nice breakfast as well.
    Genuine Hotels.com guest review
    1 night business trip in Feb 2011
    A Traveller
    US

    The Palace Downtown Dubai
    2.0 / 5
    Fair
    "The Palace The Old Town Hotel in Dubai"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      3.0
    We arrived at 7pm. It took us over 45 minutes to check in. They upgraded my room which was an upgrade to make up for the tardiness, the suite was dirty. The bathrooms were messy with dirty robes. I complained to reception, they promissed to clean but I had to run out for business dinner. Unfortunately, after 4 hour dinner, the room was still messy, […] no one cleaned anything and the TV did not work. I called again and they asked if they can send house keeping, butit was almost 1am and I needed to wake up early for meetings and check out. I complained to management which offered an upgrade for next trip. I was actually booked to return for two nights with several coleagues within 10 days fom March's stay. We decided to cancel our rooms due to management's irresponsive attitude to our satisfacton. Glamorous hotel with terrible management. Read more
    Genuine Hotels.com guest review
    1 night business trip in Mar 2011
    A Traveller
    US

    The following English reviews were posted by Hotels.com guests from other countries

    The Palace Downtown Dubai
    5.0 / 5
    Outstanding
    "Palace Hotel, Old town Dubai"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Spectacular Hotel, will definitely stay again
    Genuine Hotels.com guest review
    1 night business trip in Dec 2011
    A Traveller
    AU

    The Palace Downtown Dubai
    5.0 / 5
    Outstanding
    "Definitely the best area to stay in in Dubai"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Can't fault the hotel. Love the rooms, restaurants, staff, location and everything else. Expensive but worth it.
    Genuine Expedia guest review
    Business trip
    Nov 7, 2011
    A Traveller
    GB

    The Palace Downtown Dubai
    5.0 / 5
    Outstanding
    "Nice hotel in Perfect location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    I was in Dubai for business trip i checked into the hotail on Friday afternoon, the reception was elegant and my room was upgraded to a suit, the room was very comfrotable, the service was prompt and staff are extremely polite, i enjoyed the swimming pool during the day and shisha at night, the surrounding is very pleasant and i would stay in this hotel […] one more time. Read more
    Genuine Hotels.com guest review
    3 night business trip in Jul 2011
    A Traveller
    IE

    The Palace Downtown Dubai
    5.0 / 5
    Outstanding
    "Dubai's best hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Location wise, the Palace is the best. It's near the souq, Dubai Mall and the business district. The fountains are amazing eventhough I had lived there for 5 years. I would definitely return. The staff are ultra friendly without being overly attentive either - great training. Well done.
    Genuine Expedia guest review
    Business trip
    Jul 27, 2011
    A Traveller
    GB

    The Palace Downtown Dubai
    5.0 / 5
    Outstanding
    "Can't wait to go back."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I have read other people reviews on the Trip Advisor, some complaining about hotel staff, so I was a little bit apprehensive booking this facility. I had no reason to fear. Everyone was polite, helpful and professional. We have arrived very early in a morning, but there was no problem in getting checked in. As the matter of fact we have been upgraded […] to a suite both times we stayed in The Palace. I would highly recommend it to anyone wanting to stay in a nice hotel in a central location. Read more
    Genuine Expedia guest review
    Business trip
    Aug 3, 2010
    Janusz K
    AU

    The following reviews were posted by Hotels.com guests from other countries

    The Palace Downtown Dubai
    4.0 / 5
    Excellent
    "Proche de Khalifa tower"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Très bel hotel avec une touche de charme oriental. De par sa situation proche de Khalifa Tower et Dubai mall, je le conseillerais tout particulièrement aux businessman/woman accompagnés de leur conjoint(e). Excellente combinaison business/leisure Très belle piscine, le soir bar / fumerie assez côté pour les couples et petits groupes d'amis Calme, luxe, […] spa service adéquat sans être une référence pour autant A ceux qui connaissent déjà l'hotel, attention en octobre 2011, des travaux de réfection de la salle de Pdj ont causé un transfert de la salle de restauration qui est à présent nettement moins agréable que la précédente, tout en restant correcte pour un 5*. Je ne sais qu'elle en sera la durée. Read more
    Genuine Expedia guest review
    Business trip
    Nov 25, 2011
    A Traveller
    FR

    The Palace Downtown Dubai
    5.0 / 5
    Outstanding
    "Sehr schön"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Im maurischen stil, sehr schöne anlage. Wenn man keinen wert auf nähe des meeres legt, dann ist das eine perfekte wahl (dafür gleich neben der dubai mall)
    Genuine Hotels.com guest review
    7 night business trip in Oct 2011
    Stephan E.
    CH

    The Palace Downtown Dubai
    5.0 / 5
    Outstanding
    "Trägt zurecht den Namen "PALACE""

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    freue mich auf die nächste Dubaireise und schlage das Hotel gerne für den Hotel AWARD vor. Volle Punktzahl!
    Genuine Expedia guest review
    Business trip
    Jun 20, 2011
    Peter B.
    DE

    Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

    All hotels in Dubai, United Arab Emirates
    Review written by a customer who has booked on Hotels.com.
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