Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Antique Bazaar Indian Restaurant - Offers Indian cuisine and live entertainment in formal surroundings. Open daily for dinner and on selected days for lunch.
Viceroy Bar and Cocktail Lounge - Serves Tex-Mex dishes in an informal pub-style setting. Open daily for lunch and dinner.
Promenade - Café offering buffet and a la carte dishes in relaxed surroundings, for breakfast, lunch and dinner.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The main administrative and shopping district, Bur Dubai contains some of Dubai's oldest buildings. Bastakiya is a carefully restored 'heritage quarter' of narrow alleys and courtyard houses cooled by wind-towers. Sheikh Maktoum's House (now a museum) is a fine example of 19th-century Arabian architecture. The nearby Dubai Museum offers a succinct account of the Emirate's history, while the Heritage & Diving Village recreates its maritime past.
see all hotels in Dubai"Nice, clean, friendly, convenience"
Overall great hotel to stayGenuine Hotels.com guest review
"Perfect Location"
I spent 4 wonderful nights at this Hotel. The staff was courteous and the rooms were immaculate. Centrally located close to everything. This is my favorite place to stay when visiting Dubai. You will love it.Genuine Hotels.com guest review
"In the Heart of Bur Dubai"
It was definitely good value for the money relative to the price of all the expensive nearby hotel. The room was really nice and clean. The service was acceptable but could be a little better. No Royal Treatment. Ex. Someone to open the doors for you at the front entrance. But overall very satisfied. I would recommend this hotel if you are on a budget […] and want to stay in a clean and comfortable environment. There are lots of cheap restaurants, grocery stores, shopping plazas, next to the hotel so that you don't have to rely on the mercy of the high priced hotel restaurant. The hotel is just walking distance between 2 metro station which will help you travel to many places in Dubai Read moreGenuine Hotels.com guest review
"Great hotel in a great location"
This hotel is 10 min walk from BurJuman metro station, also the place where the Big Bus picks you up. I upgraded to an executive room which included breakfast and wifi for a reasonable price. Don't eat lunch in the main restaurant, however, overpriced and bad food.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Very Disappointed!"
I chose this hotel because of the "location" it boasts! Location was not so great. The hotel also offers free shuttle service to nearby areask if it does, I never saw a shuttle. In fact, I took one of the hotel "taxi's" and paid about 40 dirham extra then I would have if I had just used a regular city taxi. The driver assured me it would only be about […] a 5-10 dirham difference. The room I chose, at this hotel, also described that I would have wi-fi service, with no surcharge. This did not happen either. When I spoke with the hotel manager he said it was just in the lobby area that wi-fi was free. I had to bring down my computer and show him the room description. Instead of waiving my wi-fi fee they did give me half-off the price. So I still paid about 75 dollars for 5 days of service. Had I wanted to pay an extra 150 dollars I would have stayed in a different hotel. Also, the room described, by the hotel, stated that I would have a jetted bathtub and seperate shower. As a frequent traveler, I was very excited about this. However, once I got to the room I was quickly let down as there was no jetted tub or seperate shower. Just the normal two-in-one shower. Lastly, my bed spread had a few stains on it which was kind of disconcerning. Overall, the staff did try to accommodate but this hotel and their rooms are definitely NOT what they are advertised to be! Read moreGenuine Expedia guest review
"Great Hotel and Customer Service!"
Wonderful Hotel. Manager and front desk stafff were very friendly and helpful. Nice Gym and great Wifi. HIghly recommend you stay at this hotel!Genuine Hotels.com guest review
"Quaint Location"
Hotel was pleasant and located in a quaint area of the city. I was quite pleased with my 4 night stay. I felt the hotel staff was exceptional. Every one of them were willing to exceed any expectation to make my stay a great one.Genuine Hotels.com guest review
"4 points at bur dubai"
breakfast was good. rooms were ok. internet is way too expensive and slow.Genuine Hotels.com guest review
"Great Hotel, very helpful staff"
Very nice hotel. The hotel was clean and the staff was very helpful. The only problem I had was my refrigerator didn't get cold. Other than that, I really enjoyed my stay.Genuine Expedia guest review
very satisfyingGenuine Hotels.com guest review
"Great Hotel"
Excellent location, clean room, modern furniture, high-level bedding and overall 4* property with outstanding service. The only con was the pool construction during my stay - however, I didn't go to Dubai to stay by the pool so didn't mind.Genuine Expedia guest review
"Great Location"
Great location: <2min walk to metro green line, station is one stop away from red line transfer, supermarket next door, many shops and restaurants nearby. Rooms are large, clean, and comfortable. Only complaint is the shower water temperature fluctuated greatly on its own.Genuine Hotels.com guest review
"Location. Location. Location."
Excellent location for business. Close to Burjaman mall.Genuine Expedia guest review
"Great hotel for business travelers"
Excellent location close to metro and Burjuman Mall. Super friendly and helpful staff. Would definitely stay there againGenuine Expedia guest review
"Breakfast"
The Breakfast Buffet was 90 AED....Ridiculous..I found a buffet at another Hotel 2 Blocks away for 20 AED and much better QualityGenuine Expedia guest review
"Privacy in the big city!"
I stay in this hotel every weekend. The location is ideal in Dubai. Easy to reach and plenty of cheap taxi service to anywhere in the city.Genuine Expedia guest review
"Nice Hotel for the Price"
Great hotel for the price. Will definitely recommend it to friends and colleagues.Genuine Expedia guest review
"Definitely a Hotel to consider in Dubai"
We stayed at this hotel by mistake. There are two Sheraton 4 Points Hotels in the same vicinity of Bur Dubai. This turned out to be a very comfortable stay, with a good pub/bar, good Indian restaurant, reasonable breakfast, sports channels for live sport, convenient location, very helpful staff and all for a price that was very competitive when all […] the other hotels around Sheikh Zayed highway were about 50% or more in price. I would recommend this hotel for a business visitor or vacation visitor who is not concerned about staying in-town and away from the beaches. Read moreGenuine Expedia guest review
"Great stay"
Whenever I travel through Dubai, I always stay at this hotel. Its convenient. Great staff and always clean and welcoming.Genuine Expedia guest review
"RECOMMENDED FOR STAY"
VERY GOOD AND CONVENIENTLY LOCATED HOTEL. A NEW PROPERTY AND HIGHLY RECOMMENDEDGenuine Expedia guest review
"KerrRozz"
Me and wife enjoyed our stay. The room was comfortable. The mattress on the King bed made for a very relaxing and hypnotizing sleep. The meals breakfast and dinner was great. The grillman was awesome and i thanked him accordingly for his service and promptness with our grill orders. Directions and descriptions of the surrounding Tourist views and locations […] were on point. Great time had here. We will visit the Bur Dubai Four Points Sheraton next time we are in Dubai. Read moreGenuine Expedia guest review
"Not more than a 3 Star"
The location was good and very close to the metro lines (both green and red). The neighborhood can seem suspicious although found it to be safe. The hotel rooms are kept up and were comfortable. The cleaning staff do not do a thorough job so you must request verbally to be kept very clean. The rooms were not vacuumed, dusted, or wiped down on a daily […] basis. The staff were friendly enough. The pool and jacuzzi area need a complete make-over. It might as well be closed as it is small and appears to be unusable. Do not exchange money at the hotel as they keep 10% from official rate. Read moreGenuine Expedia guest review
"Stay there every time I visit Dubai."
Always top qualityGenuine Expedia guest review
"Convenient and easy access to the Metro"
The staff was friendly and helpful. The location is two blocks from Bujurman Mall (some high end retail) and the Metro which takes you pretty much to all the major malls for the shopaholic! When the Green line starts even the Wafi will be within reach. In general all major places can be reached by taxi and will not cost you too much. The hotel taxi/limousine […] service was good and also reasonable. There is a convenience store next door which came in handy when we needed a sim card. Read moreGenuine Expedia guest review
"Not Too Bad"
The shower in our room drained onto the floor but the bed was comfortable and the room was clean. It was a great bargain.Genuine Expedia guest review
"Very Nice Hotel For The Price."
The hotel was clean. My floor was peaceful and quiet. The staff was professional, friendly, helpful and courteous. The "executive" suites were about the same size, and with the same amenities as a "basic" hotel room in the states. No microwave either. However, The bed was Huge, clean and so comfortable. There was not much of a view. The pool was kinda […] small, and no hotel night-time activities or pool parties (booo). They do have a nice jacuzzi. The salon also caters to men, I got an excellent shave and a haircut. There is no nightclub in the hotel, but there are two clubs within walking distance. The pub and the restaurant were very good. Room service was great and the food was delicious. The breakfast buffet is open until 1030 and the food selection is better than standard. Not a lot of children there either, which was great 4 me. This is not a Brady Bunch hotel, filled with a bunch of screaming brats. The staff does not hassle you, and they are very discreet if you invite "guests" back to the hotel. I will stay here again, unless I get a better deal. I will recommend this hotel to friends. Read moreGenuine Expedia guest review
"Sheraton Bur Dubai - October 2010"
My first comment is that don't let the lobby and elevators fool you! The rooms have been upgraded and are very nice and modern. I didn't eat at the hotel, so I cannot comment on the food. The staff is very nice and well mannered. I enjoyed my stay at the hotel, although I was out for 70% of the time touring Dubai. The only drawback is the location of […] the hotel which is in Bur Dubai, an older part of Dubai, not close to all the newer parts - luckily I had a good friend who was able to tour me around. Read moreGenuine Hotels.com guest review
"Good hotel for value"
The only annoying thing is that they were supposed to clean up my room when they didnt at one occasion, i had to call the room service twice to tell them so !. All in all, a good hotel to stay in.Genuine Expedia guest review
"Best Hotel in the Neighborhood"
I've stayed at the Majestic which was nice. I've also stayed at the Ramada which is a block away and was very nice. But this was the best bang for the buck. Costs about the same as the Ramada and a little more than the Majestic. Very nice, clean and spacious room. Hotel staff was excellent. And the Sheraton is very conveniently located to the clubs […] at the York and the Imperial. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great Stay!"
I have stayed in a lot of hotels around the area and although there are hotels at the doorstep of the metro, this one is a three minute walk away and they are just fabulous. I had a room upgrade for Dhs. 150 per night including breakfast & internet connectivity.Genuine Hotels.com guest review
"Good Value for Money"
Liked the hotel and people working there. Will stay again.Genuine Hotels.com guest review
"A Sleepover after a very early Arrival 3AM"
Hotel is close to the airport and downtown, right in the middle. The room was large and the bed/pillows comfy. Slept well and room service food delivery was fast. The food was good as well. The Portuguese restaurant for lunch was fantastic as well, they delivered on spicy food :) I stayed here for 12 hours and it was fantastic. Definitely worthy of […] a return short stay :) Read moreGenuine Hotels.com guest review
"Lovely hotel"
Stayed for 2 nights. Reception staff friendly, room size okay and nice bathroom. Room service was very prompt and would certainly stay here again. Not far from Dubai Mall and plenty of restaurants nearby or only a short ride away depending on what you want to eat.Genuine Hotels.com guest review
"Fantastic hotel in great location"
The hotel is between two metro stations in the older part of the city. The staff was very helpful and polite, the room was very spacious, comfortable, quiet and very clean. The Indian restaurant is fantastic, I truly recommend this hotel to everybody!!! Very pleasant stay!Genuine Expedia guest review
"convenient location"
Very Friendly staff from reception to concierge . The girls @ the bar and restaurant were very switch on even that they had to work for New year, when every one celebrate.well done keep up the good work. I have use Sheraton hotel in the pass and never had any problem . Sheraton noosa back home is great as well . Tank youGenuine Hotels.com guest review
"Great location"
This hotel is out of league considering it is a Sheraton Hotel. The only big selling point is its ideal location especially for tourists considering its located very close to Burjuman Metro station (Red line) which covers mostly all of Dubai's attractions. Classic rooms are quite small for families but can be just OK if one spends more time outside […] than the hotel room itself. They need to upgrade this hotel very soon in order to sell it as a Sheraton league hotel going forward. There is a super market just next door (Apsara Supermarket) where one could buy all essentials, people from Indian sub-continent could also have their regular breakfast and one could also get their laundry done in same place rather than overpriced hotel charges Read moreGenuine Expedia guest review
"Good choice"
Good hotel, I booked based on the recommendations in Expedia. A good location to get to most parts of Dubai easily and cheaply either by metro or taxi and easy walking distance to the museum. The staff were fantastic when I arrived off a long haul at about 6.30am and let me use the health club and I had breakfast and a room was ready by 9am. Great concierge […] as well. Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Nice Hotel"
The staff was very friendly and helpful. Grocery store next door was a plus. Location is good, very close to metro station.Genuine Hotels.com guest review
"pricey, tired and not for business"
decent sized rooms, nice bathroom and well labelled toiletries....(hate having to wear glasses in the tub or shower area to read which one is shampoo and which one is a body lotion)....but tired hotel, lacked pen/paper/stationery, very poor internet...only works in the lobby....very mediocre pastry/coffee shop with stale pastries, mediocre service though […] door man was pleasant and efficient...definitely not a business hotel.....good location as walking distance to burjman centre Read moreGenuine Hotels.com guest review
"Superb Hotel"
Upon arrival the hotel looked big and the lobby was well presented. My room was superb. Stayed in a classic king bedroom. The air-conditioning was left on and the room temparature was very comfortable. The bed was comfy and the daily cleanliness was superb. Hotel is next to a super market and 3 minutes walk from a metro station. All in all I would recommend […] my friends, family and to all you who are reading this, to go and stay at this hotel. Read moreGenuine Expedia guest review
"Good Value"
Clean room and hotel is a quick walk to Burjaman Mall and the metro. Easy to get taxis if you prefer not to use metro. Pool could use an upgrade.Genuine Hotels.com guest review
"Four Points Sheraton - great room the highlight"
Amazing room! We were upgraded to a grand room which was fantastic, very comfy bed, lovely tv. Staff were all lovely and friendly. Dinner at Antique Bazaar was yummy, great flavour and spices. Only criticisms - room floors/passageways and rooms were all nice and had obviously been updated recently but the rest of the hotel looked a bit dated and not […] as comfortable. Pool was a let down Read moreGenuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Four points Sheraton bur dubai"
If the hotel was a bit cheaper, it would have been well worth it, but for the price you paying, it's not really worth it. We were told at check in that we have breakfast included, only to have later been told that we do not, the lighting in the rooms are not good at all. The location is near the metro station, plus point, and the rooms were very cl […] ean Read moreGenuine Hotels.com guest review
It's a very nice hotel and I enjoyed my stay there. It's located in a very good area close to the mall, electronics market, metro and etc. I would stay there again.Genuine Hotels.com guest review
"Customer focus"
We had a small incident at the hotel which was taken care of very professionally. I can only recoomend the hotel management and staff on their work. Just a small advice: make sure you dont stay immediately over the hotel "party-room" - which means - stay on a floor above the 1st floor.Genuine Hotels.com guest review
"Great!"
Excellent in every way. No I am too busy! Don't be greedy!Genuine Expedia guest review
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