Grand Lucayan

Everything inside the hotel was very clean. The pools, grounds and surroundings were also well maintained. Had a great stay with very comfortable beds as well. They have everything on the main grounds including coffee shop and a few restaurants - with a casino and the market right across the street we had many things to do along with relaxing.

Genuine Hotels.com guest review

I actually stayed for 6 days here at the Grand Lucayan. The cleaning service was superb and they even allowed me to remain in room as they cleaned, and did a great job. The weather was a bit cool and whirlpool water was freezing as well, but other than that it was a great stay.

Genuine Hotels.com guest review

The hotel was well-located and well-maintained. Small suggestions would be--keep the hallways warmer (many guests were discussing this and it makes no sense ecologically or for client's comfort), have trash cans on the beach, and have later hours for spa treatments so guests can enjoy the daytime activities and have spa treatmets later.....

Genuine Hotels.com guest review

We visited for 2 nights to relax away from work. The hotel surroundings were nice, however at the time the hotel was very quiet. I could imagine in a busier time the hotel would not be as relaxing. The staff in the most part were helpful however working in the Travel industry there was inconsistency in service across the board. The food during the day […] time did however not impress, although Churchills restaurant was fantastic. Dont expect to be able to get 24 hour room service, or have guests to visit you in the hotel without staff been rude and charging you. Read more

Genuine Hotels.com guest review

Beautiful faciltity, just needed more guests to liven the place up.

Genuine Expedia guest review

I was hoping for some steel drum music at the hotel. The music was basically piano music in the main lobby and popular music at the pool.

Genuine Expedia guest review

Grand Lucayan is a grand old resort. The grounds and landscaping is fantastic. The beach access and pools are great. When we were there some of the restaurants and 2 parts of the resort were closed. I hope this is just off season and not because tourism in Grand Bahama has dropped so much.

Genuine Expedia guest review

The hotel was clean, nice, had OK sized rooms. Bit annoying having to walk pretty far for the only elevators in the building (think it was 4 elevators for 500 rooms / 10 floors). There weren't too many activites available. There's a marketplace close to the hotel, but it takes a day to check it out and then that's that. In the area, there are jeep […] tours, one can dive and do snorkeling, there are dolphins, tennis courts, horses, etc. Still, if the weather is bad, one with feel there's not much stuff to do. When the weather is great, it's a super area. Nice pool, OK dining options (the hotel has 8-10 different restaurants that are open/closed several days a week). If one is looking for a relaxing week by the pool, just reading, tanning and taking an occassional swim, then the Grand Lucaya is a good choice. However, there are limited stuff to do on Grand Bahamas, so if the weather is bad, one might feel a bit stuck. It's not really possible to use public transport so one has to take cabs everywhere - but there's not that much to see. A national park and some beaches. We were happy with our visit (about 7 days) but we would probably go someplace else the next time we go to the Caribbean. Read more

Genuine Expedia guest review

This resort is perfect for couples, and families. There are plenty of activities available for kids, and the restaurants offer a wide range of choices. There are water sports available on the grounds of the hotel, as well as across street. The market place across from the hotel has tons of shops that offer everything from milk, groceries and souvenirs, […] to expensive jewelry, liquor and clothing. The restaurants across from the hotel are delicious and fairly inexpensive. The Grand Lucayan is wonderful place to stay. My family and I enjoyed our stay and you will too. Read more

Genuine Expedia guest review

Except for noisy next room neighbors twice , our floor on the 10th was nice and quiet. Can't say too much about the food other than Churchill's is over-rated and the food was OK. Room service turned out to be the best for us morning and evening, otherwise we ate at different restaurants at the marketplace.

Genuine Expedia guest review

we enjoyed the hotel, our room was large, had a great balcony, clean grounds, nice beach and very nice staff! the service in the restaurants can be slow and sometimes disorganized, but that is true at all the restaurants on the island, just different culture. super convenient to activities, beach, casino, dock, who's and lots of restaurant choices. […] very affordable as a vacation whole. Read more

Genuine Expedia guest review

My wife and I had a very pleasant experience during our stay. The staff was very nice. Our room was clean, and we appreciate that very much. We were very glad that we booked an ocean view room. It was wonderful to have the sunrise and ocean view every day! The grounds, along with the rooms, are very clean.

Genuine Expedia guest review

EXTREMELY EXPENSIVE FOR WHAT YOU GET. STAY IN FLORIDA INSTEAD. WIFI IS TERRIBLE, ROOMS ARE ONLY O.K. FRONT DESK STAFF RUDE AND EXTREMELY SLOW. CHECK-IN & CHECK OUT LINES TERRIBLE.

Genuine Expedia guest review

This is my second stay at this hotel, overall its a nice resort and I plan to go back again. I would like to see the pools being a bit warmer and cash being accepted at the pool bar. The staff is really friendly as I remember. Zorbas is the place to go for breakfast in the Port Lucaya Marketplace, skip the overprice hotel breakfast buffet.

Genuine Expedia guest review

Hotel very dated, staff not rude just not friendly. Pool had broken tile by steps, water appeared dirty with oil floating on surface. One day you get water in your room, next day none. Check-In is a joke, staff seemed confused, hotel was almost completely empty still we waited for a room it was past check-in time, so what was the problem.

Genuine Expedia guest review

Friendly and supportive staff. Great accomodations. Ocenview room a must. Casino at next hotel. Shopping across the street. Prices of merchandise not unreasonable. Limited activities to be signed up for. Relaxing beach experience. Water was colder than expected, but let's face it is was November. Hot tub relaxing. Coffee shop and convenience store on […] premises.Upscale hotel restaurant prices very high and food taste of apps did not match the price. But all in all, we loved our visit to the Bahamas and our hotel. Read more

Genuine Expedia guest review

Hotel was great. Everything we expected. Staff was very friendly.

Genuine Expedia guest review

Well, when I booked the hotel, it was a Radisson, when I arrived it was not clear what the name was, however, there was still Radisson signage here and there.

Genuine Expedia guest review

This was a wonderful resort! The rooms were very spacious. We had a terrific ocean view! There were always plenty of lounge chairs at the pool and the swim up bar was fun! Loved the negative edge pools. Everyone seemed to hang out near those. The buffet breakfast was very hot and tasty with lots of good choices of food. Loved that there was a Starbucks […] on-site as I love my morning Starbucks! The little store on site carried most all of the last minute necessities we needed like sunscreen that we forgot. Most of all loved all the choices of fun things to do. We went on a Banana boat tour, rented jet skiis and went snorkeling. Everything was very fun and reasonable. The Wednesday night buffet pool side was definitely worth it! The food was delicious...including Red snapper, grilled Jerk chicken, BBQ ribs and all the trimmings. And as an added bonus the entertainment was a Junkanoo band in full costumes! What fun! The water was crystal clear and the white sand was so soft it was like velvet and was nicely groomed every morning. The resort staff was very friendly and each time any staff member passed us they greeted us. We had a wonderful time and can't wait to return!!! Read more

Genuine Expedia guest review

On our arrival a late afternoon the front desk greeting experience was as expected, all was fine until we reached our room, the bathroom was well below standards showing signs of a quick cleanup with running traces of old soap and mildew. The next morning we requested a cleanup while we left the room for the beach. On our return the smell of bleach […] was so strong we had to vent the room and bathroom for some time before we could use it. Apart from that the room was comfortable though the A/C was as loud as an old vacuum cleaner every time is started. Our other experience was at their Churchill restaurant they are probably trying to do their best but have so many managers that the service is very slow. After our starters the table was completely cleaned up, then, we waited 15' for our main course, finally after it arrived, no cutlery to eat it, we expected our server to noticed it, but no she disappeared before I could say anything, We had to wait another 5 minutes until I waived a nearby manager who was around inquiring from table to table if everything was ok. When he finally got to our table, he ordered to bring the missing cutlery which took some more patience due to the long chain of command. On another occasion, when I wanted to order a beer at the pool bar at 6:01 p.m. I was denied by the bartender “Bar is closed he said to me, and when I asked him at what time, he replied 6:00 p.m. you'r to late!!! So no beer to end my sunbathing and no where else to get one. Read more

Genuine Expedia guest review

We always enjoy our stay at the Grand Lucaya!!

Genuine Hotels.com guest review

The grounds were extremely well kept. The staff was exteremly accommodating. We went off season, so not all restaraunts were open, but the food was very good.

Genuine Expedia guest review

Pro's: The property is big & beautiful. The landscape is like a postcard. Amenities are numerous & well kept. The beach is blue, calm, powdery & expansive. Amazing staff always with kind words and smiles. Wonderful port market across the street full of shopping, bars and diverse restaurants. Zorba's has amazing breakfast & fried grouper or gyros. Five […] star restaurant flying fish next door. Casino is well equipped & serves free drinks for both tables & slots. Churchill's is beautiful, classy and a fair 4 star value. China Beach is very attractive, but a Bahamian version of Chinese food. The Cons: Freeport by airports other than Miami or Ft Lauderdale is limited. (U S Customs is at Freeport which is a real plus and time saver.) Only 50% operational and the low rise hotel building & pool has been mothballed due to the economy. Food at the pool bar is so so and over priced. Restaurants open on alternate days. Tips: If you go in high season, it will not feel crowded and more things will be in full swing. If you go in low season, you will get a great rate and have the place to yourself, nice and quiet. Purchase bottles across the street at the duty free and save a bundle. A very nice, safe, super clean and reasonably priced alternative the other islands with all the amenities. You will not be disappointed. Read more

Genuine Hotels.com guest review

We had an ocean facing room. The views were excellent. The best part about the resort is the location and the amenities. It is right beside Port Lucayan and the marketplace. Everything is just a few minutes walk from the resort. Security around the resort was very good. The pools were gorgeous and were well maintained. The beach in front of the resort […] had access to several water sports. We were slightly disappointed with the Spa, but maybe that comes with the combined packages . Restaurants inside the resort, especially China beach were very good. Internet speed was excellent. Overall, this was a great stay for us and we felt sad leaving the hotel Read more

Genuine Expedia guest review

Our bathroom was falling apart. The water faucet was hanging off the wall, so was the bath hand rail and the toilet paper holder. there was no plug in the bath tub it had rotted away and some of the grout had turned black. The plug in the bathroom sink did not work also. The cleaning lady was nice. the bedding was always clean.

Genuine Expedia guest review

We have been vacationing at this resort since it first opened. Sadly, it has suffered from the poor economy and much on the property is currently closed like both hotels on either side of the Radisson and several property restaurants. We had a beautiful ocean view which we highly recommend. Our bathroom needed a little work. Although it was clean, there […] was permanent mold in the grout and the paint was chipping off the cabinetry. The metal soap dish was rusting. Also, the family pool and the infinity pool both need their water quality monitored more closely. The family pool felt like bath water and looked a little green. Aside from all of this, the staff was wonderful and the beds were comfortable and clean. We love the people of Freeport and had a great time. They seem to be doing the best they can with what they have. You just can't beat the beauty or the people of the Bahamas! Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Great hotel to relax and enjoy the grounds. The staff is very friendly and the location of the hotel is great with a great view of the beach and pools.

Genuine Expedia guest review

The hotel was pretty empty so not all of the pools or restaurants were open. It was a little depressing. The staff was extremely nice though.

Genuine Expedia guest review

Nice hotel for couples or families with older children. Not as much for young children to enjoy. Relaxing atmosphere with activities available if you want them.

Genuine Expedia guest review

We stayed in the Lanai Suite section and it was wonderful. That end of the resort was much quieter and less crowded, no children. Room was delightful but we didn't receive our refrigerator until the day before we left and had no microwave at all. More places to eat would have made it perfect.

Genuine Expedia guest review

We were on 7th floor in a ocean view room. The Room and view were spectacular. The hotel staff was friendly and accommodating. The pool area and beach were fun and relaxing at the same time . Would recommend either room service or Iries or breakfast buffets. The fish fry and the a Bahamian buffet were not that good. Having he Lucaya marketplace across […] the way provided good options for meals and source for souvenier shopping. Read more

Genuine Expedia guest review

Very nice!!! Very Clean!!! Very Friendly!!! What else to you say.....I would love to return again some day!! It would be my choice of stay!!!

Genuine Expedia guest review

Way too expensive once you get there. All meals are more expensive than in the U.S. The cabs are way too expensive too so you have to stay at the hotel more than you want and half of the hotel is closed so that limits your exploration even more. I recommend people only take 3 to 4 night vacations here as I did a week and became very bored.

Genuine Expedia guest review

Loved it, strong drinks, friendly staff, real clean and safe. I had a blast. Swim up bar, infinity pool is really great.

Genuine Expedia guest review

* We reserved a room with a king bed and received a room with two double beds. When I called the front desk to inquire, I was rudely told that my reservation was just a request and they were not going to change it. On day two, I had another hotel employee start an argument with me about towel service at the pool. For the most part, the level of service […] we observed fell into the category of average. There were a few employees that really excelled but there were a few that were absolutely rude. * The grounds are beautiful and the view from our room was amazing. However, the nicer resorts we have stayed at do a much better job of keeping the pool clean. The hotel is showing some signs of age, which is fine, but allowing the pool to be that dirty is inexcusable. We also had a fantastic massage but the spa is basically in disrepair (visible mold, broken fixtures in shower, etc.). * Regarding the food, China Beach was really good but everything else was just ok. Fortunately, there are a number of restaurants off the property, primarily at the Port Lucaya marketplace across the street. Be prepared for the fact that a 15% gratuity is added to everything (apparently law in the Bahamas). All of that being said, we would go back. The grounds, view and location are absolutely spectacular and we really did meet some great employees at the resort. Read more

Genuine Expedia guest review

Upon arrival we had a VERY long wait to check in only to be told our room was not ready and to come back in an hour. We had no problem with that request however when we came back we had to stand in a long long line AGAIN!!! We are taken to our room, where we had paid for ocean front king size bed. We could not see anything but trees and a building. […] After calling dowstairs we did get a room with 2 double beds but it was NOT what we paid for. The bellmen, the men who stored our luggage, and the gentlemen hailing our cabs were ALL WONDERFUL, FRIENDLY, EXCELLENT CUSTOMER SERVICE. We had room service but it would have been nice to have a restuarant. Ordering beverages at the pool took 30 - 35 minutes every time and and there were only 2 customers. However, the customer service was horrible except for all of the nice bellman. Very hot room. Yes door was closed.. Read more

Genuine Expedia guest review

I loved my stay here. I got upgraded to a suite, which was just wonderful. That alone would make me go back. Wonderful beach and pool area. Staff VERY friendly. I did not eat or drink at hotel, but went to the market across the road every day- much cheaper and great restuarants. Loved the gym classes- the lady running them was fantastic.

Genuine Expedia guest review

It had been 16 years since we had been to the island and this resort. The changes made to the property are very exciting. We booked an ocean suite and it was well worth the price. the food could have been better, willy's was just Ok for breakfast, we did not try it for dinner as we found ourselves going to the market place for dinner, then stopping […] in to the casino before turning in. Read more

Genuine Expedia guest review

We enjoyed every moment of our two week stay at your wonderful hotel. We cannot find a negative. The room, the staff, the grounds, the pools are all excellent and a special thanks to Virginia who cleaned our room every day and all the staff at Hammerheads( we are still smiling). The atmosphere is always happy and contagious. Our check-in and check-out […] were a breeze. We would certainly return and the sooner the better!!!! Read more

Genuine Expedia guest review

Great experience overall. Check-in is a little slow. On-site restaurants and ammenitites were great.

Genuine Expedia guest review

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Genuine Hotels.com guest review

The hotel was great, beautiful, well maintained. Check-in could have been better We arrived early in the morning even though check-in was 3:00pm. We were given a beeper but when it still had not gone off by 3:00 we went to check. There was a huge line of others also trying to get their rooms. It took over an hour and a half to get our room. We were […] tired and not very happy they weren't more prepared. Other than that it was perfect. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Check-in was a nightmare. We were directed to the wrong place by THREE separate employees and then waited in the wrong line (because that's where we were told to be THREE times) for 45 minutes. When they recognized their mistake though, they did help us check in quickly after that. Be assertive at check-in and tell them you are NOT with the cruise! The […] hotel grounds were beautiful and the pool was perfect. The service is often hit-or-miss as I've found is VERY common in my experience in the Bahamas - not just the hotel, but everywhere! The best place we found to eat for service, speed, price, and good food was the Dive-In Bar across the street at the UNEXSO complex. It is completely outdoors and was a nice spot to sit and relax. Once we found it, we never ate anywhere else! There are large portions of the hotel that are currently closed. That didn't bother us at all, but I've noticed it as a comment in other reviews. It made for a largely uncrowded resort which we enjoyed. When the cruise came in, we saw the most crowds and unfortunately some very rude people (smoking in the pool - not allowed, eating a WHOLE pizza in the pool). Overall though, we enjoyed each day at the resort. It is nicely maintained. We paid extra for an ocean view room and it was totally worth it! We were on the 5th floor and our view was not obstructed at all, but I wouldn't go much lower for an ocean view. We would stay again! Read more

Genuine Expedia guest review

Everyone is friendly, very laid back and easy going! Only thing I was not to happy about was gratuity included in everything. If I purchased a water I had to pay %15 on top of the cost everytime. But the hotel was relaxing and the prices were great!

Genuine Expedia guest review

I had an excellent experience at this hotel/resort. Every staff member from the beginning to the end of my trip was nothing but polite, courteous, and accomodating. The room interiors as well as the hotel hallways were always kept 100% clean. The pool area was clean, as was the beach front. The store was quite complete with everything from beverages, […] snacks, toiletries, and the last minute gift/souvenier. My only complaint/negative comment about the resort was that the food was not very good. I'd rate the food a 7/10. The breakfast buffet did have many offerings, but not much in terms of fresh fruit. My meal at Iries (tradional Bahamian cuisine) was not pleasing at all, neither was lunch at the China Grill. Those two bad dining experiences led me to seek fare across the street at the Port Lucayan Marketplace, where there is a plethora of restaurants. This did not damper my vacation at all, however. Read more

Genuine Expedia guest review

This hotel has a great location and a really nice beach. However, there are no umbrellas or shaded areas on the beach and only a few around the pool. The hotel restaurants also leave something to be desired. The food was mediocre and fairly expensive (a $15 hamburger at the pool bar that was cold). We chose to eat across the street from the hotel at […] the Flying Fish Restaurant most nights for dinner where we got amazing food for nearly the same price as the hotel restaurants were charging. The marketplace across the street also has restaurants but they were lacking in quality and equally as expensive as the hotel. Read more

Genuine Expedia guest review

the people at the hotel and whole area were warm, and pleasent to be around. We enjoyed staying there. Everywhere we went, everyone was nicer than the next, the people there I wish they lived around here, I don't think you could be more welcomer anywhere. I would recomend the bahamas to everyone. Thank's.

Genuine Expedia guest review

Very good experience at night around the pool and the beach was very clean and we have a lot of fun. The breakfeast was very good and the employes very nice.

Genuine Expedia guest review