Crowne Plaza ANA Narita

Relaxing. We chose this hotel because we wanted to relax before our 15 hour plane trip the next day.

Genuine Hotels.com guest review

In the morning, we took the transfer which was dead on time and it took 7 minutes to go to Terminal 2. That's exactly what we wanted. No breakfast, just straight to the lounge for tea. The rest is whatever. Typical of airport hotels. Does the job. Don't recommend the restaurant which is typical of an international hotel e.g. a beer that costs double […] and is half the size. My husband and I were served our dishes at different times so eat separately effectively. Read more

Genuine Hotels.com guest review

this is a very convinient hotel for the airport and would recomend it to anyone wishing to stay.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The advertised "complimentary shuttle" only runs from 8:20 AM to 11:05PM. So if you arrive at the international Narita airport at 6 AM don't wait for the shuttle. Take a cab for $20. The hotel has not been renovated for 40 years. The food is repulsive and the rooms are the size of cubicles. If you aren't disgusted yet, enjoy the sour smell of the 10 […] year old shower curtains in your tiny bathroom. Don't bother wasting your money on this ANA owned dump! Read more

Genuine Hotels.com guest review

Organized and professional; from the time we boarded the bus at Narita Airport and arrived at the hotel, there was enough staff at check in to accomodate the arrivals; check in was very smooth, luggage was immediately taken to your room and the hotel staff was very helpful and friendly. Room was on the small size but was clean, bed was very comfortable […] and down pillows were great! Read more

Genuine Expedia guest review

Stayed during overnight transit. Great service staff, clean but old, very convenient to airport. Love the convenience store in the hotel.

Genuine Expedia guest review

Bad things: We had a 6am flight and although we asked for a taxi to be booked the night before we were told that the taxis were all booked out. The hotel had its annual inspection and there was a blackout from 1-5am, which meant we had to use the stairs, hard with one of our group having a broken leg. Good things: The staff did everything they could […] to help, putting us on a lower level floor so the stair trip down would be shorter, and organised a courtesy bus to take us to the airport at 4:40am. The help the staff gave us more than made up for the inconvenience. Read more

Genuine Expedia guest review

The Crowne Plaza ANA Narita is a great hotel for staying the night before a long overseas flight. It is a first class comfortable hotel right at the airport and the shuttle gets you to the airport in minutes - thus minimizing extra travel time to the airport on top of your flight. The meals are pricely but that is true in most of commercial Japan and […] the quality is fine. The only downside is that you are a captive audience as you are at the airport and there is nothing else in the immediate area (not even a walking path) although the hotel has a shuttle to a local mall and there is a neat historic village 5 miles away if you can get to it. Highly recommended. Read more

Genuine Hotels.com guest review

The only complaints I would have is that the bed wasn't super comfortable, there were only 4 English TV channels, no budget friendly dining options and no Wi Fi. Staff was friendly and helpful, room and hotel were clean and mostly comfortable, very quiet and convenient to the airport.

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Genuine Hotels.com guest review

Room size was similar to a u.s. sized room, although there is a fee for the in room wired internet connection ( 735 yen per day) , they have a wireless connections in a designated area near the lobby. Rooms are clean, Staff is great , english speaking agents are available, they have a convinence store in the lobby as well as three resturants, kind of […] pricey other than that nothing around the area, they offer free shuttle to narita station or the Aeon Shopping mall at various times during the day, if you take a taxi to the mall it will cost about 2000 yen. Overall great place to stay if you visit the narita area. Read more

Genuine Hotels.com guest review

Nice hotel near Narita. The room was very clean, large bathroom, convenient location - great place to stay if you have to catch an early flight from Narita.

Genuine Hotels.com guest review

This hotel is a bit outdated. Beds were very hard and unconfortable. The room was not ready when we arrived, but the staff did their best to accomodate as as soon as possible. Best feature about this hotel is the free shuttle to the nearby narita airport.

Genuine Expedia guest review

This was a very comfortable overnight stay at an airport hotel. It had all the amenities needed for one night. The airport shuttle service worked very well.

Genuine Hotels.com guest review

I recommend that more English-speaking employees be hired. We had difficulty communicating with the staff. The price of food was too much.

Genuine Hotels.com guest review

Good four-star hotel for overnight stay near airport

Genuine Expedia guest review

No wireless in hotel. Not uncommon in Japan. Need to update.

Genuine Hotels.com guest review

Single rooms are bigger than the average in Japan. Friendly staff speaks great English.

Genuine Expedia guest review

The food was excellent and we arrived late New Year's afternoon but there was a wonderful buffet available. Our only problem was the "low" height of the bed and room chairs. The king sized bed was excellent and the "choice" of pillow types was very unique and a blessing to my neck and knee problems. I am handicapped and the low bed and furniture made […] it painful to get up and down so I was not happy about that aspect. Still, I will use them again for the convience of nearness to Narita. Read more

Genuine Hotels.com guest review

I found the hotel to be a fine one, with a comfortable (but smallish) room and a clean bathroom. I liked being able to dine on the 11th floor looking out over the airport at night and seeing the planes taking off and landing, but the food and drink were expensive, perhaps due to the dollar/yen exchange rate. I would have been more comfortable if I could […] have gotten more cold night air into the room, but the window, although big, just tilts in a bit and doesn't really allow breezes to enter. Read more

Genuine Expedia guest review

My impression of this hotel is nice. It didn't have especially bad points though didn't have extremely good ones either. But I used only a room so I cannot tell anything about other facilities like restaurant.

Genuine Expedia guest review

Hotel was very nice, but since we were touring tokyo, it was back and forth on trains (N'EX)everyday which got expensive (5,500 Y rt).Would have rather stayed in Tokyo. Narita is a beatuful town, free bus ride, close to hotel but only a one day visit to see it all.

Genuine Hotels.com guest review

This hotel is quite conveniently located 15minute free shuttle ride from Narita. The shuttle runs every 15 minutes (on the dot!) during peak hours, or a JPY2500 taxi ride from the Narita station (if arriving late at night by the commuter train from the city, like I did). Off-hours the shuttle runs less frequently, so check in advance. Hotel breakfast […] is nice, and the rooms are comfortable, with fine amenities. A little unusual to have to pay for internet, but also that was affordable at JPY735 per night, and connectivity was very good. The hotel offered great value for money - I will absolutely stay again if similar travel requirements come up. Read more

Genuine Expedia guest review

A business hotel with 3 restaurants which are completly booked on a friday evening. Not enough capacity and the next restaurant is miles away. And the room service is poor

Genuine Hotels.com guest review

Though on the map it looks like this hotel is close to the airport, it took about 30 minutes to get there on the shuttle from the airport. When we found out it would cost $20 for us to use the pool we were so angry! Also we paid about $10 to use the internet. The breakfast was nice though which we had included with our room. Overall I would rather stay […] elsewhere. Read more

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Genuine Hotels.com guest review

Staff was really nice and accommodating. The main reason we chose this hotel was the convenience store. Upon our late arrival all we wanted was to get a few items and they only accepted Yen, no credit cards. So make sure if you are staying there, have a few Yen available. The restaurant accepts credit cards but it is very expensive. The rooms are very […] basic. This hotel is definitely more a three star hotel. It's an ok hotel if you are staying just a night. Read more

Genuine Hotels.com guest review

I only needed the room for one night. Not much to see/get at Aeon mall nearby but you can try the hot spring spa thing (I didn't go but it sounded like fun). The room is clean and comfortable but make sure you draw the blinds before you go to bed or else you will find out why this place is called the land of the rising sun. Breakfast is good; they […] cater to anglos and asian alike. Read more

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Genuine Hotels.com guest review

This is a comfortable hotel near the airport with excellent facilities. I was here because my flights to Asia required a layover to catch the conncetion. The hotel staff are friendly and very helpful. This is the second time I have stayed here and I will stay here again if I have an overnight layover due to my flights. I highly recommend booking a short […] tour to see the temples at Narita too! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I had an 11 hour layover in Narita so i booked a room for a night at this hotel. It was nice and clean. Hotel staff were friendly and fluent in english. The convenience store is open until 11pm, and 10pm (i think for the restaurants). Breakfast is served beginning 6am. The hotel provides free shuttle service to and from Narita. I believe the bus stop […] is #26, but you can double check with the tourist information desk when you get out of customs/immigration in Narita. I was first worried that there would be no shuttle buses available at the time I arrived, good thing that shuttles run until 11:45pm. (Shuttles come on time!) Here is the schedule: AM 6:30 7:00, 7:20, 7:35, 7:50 8:10, 8:25, 8:45 9:05, 9:35 10:20, 11:20, PM 12:20, 1:20, 2:20, 3:20, 4:20 7:15, 7:45 8:15, 8:45 9:15, 9:45 10:15, 10:45 11:15, 11:45 I stayed in February 2011. Not sure if they change the shuttle times, though. Hope this helps. PS - internet isnt free. Read more

Genuine Hotels.com guest review

Like all airport hotels. Clean, comfortable, boring but good place to sleep. The shuttle bus is only once an hour which means waiting in the cold or getting a taxi. Other Narita hotels like Holiday Inn (recommended) have more frequent bus service which is perhaps why they get booked out earlier. Crowne Plaza has a nice convenience store in lobby (sandwiches. […] beer, toiletries etc ) which is a plus. Breakfast typically mediocre and overpriced compared to Japanese city hotels. Staff impeccable as everywhere in Japan. Read more

Genuine Expedia guest review

Very nice hotel from outside, not inside the rooms

Genuine Expedia guest review

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Genuine Hotels.com guest review

It was nice to spend an hour in swiming pool there. It's 18m length, little bit short compared to junior olimpic size. But nobody else was using when I was there. It was worth to pay 1,000 yen for the use.

Genuine Expedia guest review

Plus points: Free shuttle to and from the airport about 15 minutes, clean facilities, convenience store on ground floor, room service 24 hours Minus Point: Internet is not free, food is not great Overall a good choice for a close overnight stay

Genuine Hotels.com guest review

The Hotel was very nice. Clean and attractive. Complimentary shuttle ran on time to hotel and back to airport which was about 10 minutes away. I ate one meal at the restaurant on the lobby level which was reasonably priced and enjoyed it. The breakfast buffet was also good. Service was good. The bed was a little harder than I am used to but not really […] a problem. The staff is not super proficient in English but enough to get by. I was looking for a place to stay for 1 night before flying back to the States, and this hotel was very satisfactory. I Would stay here again. Read more

Genuine Hotels.com guest review

Good to rest near airport, restaurant expansive, hotel grocery store good. Shuttle extremly convinient and for free

Genuine Expedia guest review

Good location, proffesional staff, very clean and comfortable- We recommand!

Genuine Hotels.com guest review

We enjoyed the ANA Crowne Plaza Hotel in Narita. It was comfortable, quiet and very close to the airport.

Genuine Expedia guest review

We enjoyed the ANA Crowne Plaza Hotel in Narita. It was comfortable, quiet and very close to the airport.

Genuine Expedia guest review

Great place to recover on landing at NRT, and to prepare for departure from NRT.

Genuine Expedia guest review

I felt it was important that at least some level and command of the English language is provided to the employees as part of their employment and training requirement. It was very difficult to communicate with some of the front desk clerks who have limited English speaking skills, to the taxi drivers, concierge for directions instructions to the taxi […] driver, etc. I am also alarmed at the capacity of English speaking skills for train ticket providers causing myself and my family after paying for the tickets for more than $100 US to return to our hotel in Narita only to be told that our tickets were not correct at the train floor, told to go down to the ticket office in Harajuko (we bought the tickets at Shibuya Station) and to pay more for the corrections til we are finally on our train back to our hotel in Narita back on the same train platform where we came from the first place and told to leave. If only the ticket sales agent understood our request upon purchase the stress and confusion we were put through could have been eliminated. Japan is beautiful country and would definitely return for future vacations, however customer service skills and a strong command of the English language is an integral part of the hospitality industry and its traveling visitors. Read more

Genuine Hotels.com guest review

We (2 adults, 2 kids) were flying back to the States on ANA and had a 12-hour layover at Tokyo Narita, so we booked one night at the ANA Crowne Plaza. The hotel's shuttle bus comes about every 30 minutes, so we didn't have to wait too long. It was about a 20-minute ride between airport and hotel. The hotel is set on a hill overlooking the main road, […] so it was pretty quiet. We had a spacious corner room with 2 queen-size beds (well, maybe a bit smaller than U.S. queen-size). The room was very clean, and included extras like robes and slippers. Breakfast buffet for 2 adults also was included. It was not cheap, but I think we got our money's worth (considering we were in Japan). Read more

Genuine Expedia guest review

When we suddenly had a 23-hour delay on our flight from Narita to San Francisco, in transit on our way home from Singapore, we needed to find a hotel fast. We were flying standby, while the other 300+ passengers were getting help from the airlines to find a room. We were able to book online from the gate at the airport, catch a shuttle, and by the time […] we got to the registration desk, everything was set. The price was much, much less than we had expected to pay. Everything worked out smoothly. We had a good sleep and shower, dinner and breakfast, and were fresh to catch the flight the next day. The room was quite small, but I guess all rooms in the Tokyo area must be. Tokyo wasn't a destination we had intended, so we hadn't prepared for it. Service was great, food not bad, view out the window of forest. Read more

Genuine Hotels.com guest review

This is a hotel used by aircrews. The food was very marginal and expensive to boot. Staff was good.

Genuine Expedia guest review