All hotels in Barcelona, Spain
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereGran Via de les Corts Catalanes 644, Barcelona, Barcelona, 08007, Spain, ‏‎800-491-6126
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4.6 / 5Outstanding

Score breakdown (from 40 reviews)

Average rating for:

  • Cleanliness
    4.9
  • Service
    4.6
  • Comfort
    4.7
  • Condition
    4.8
  • Neighborhood
    4.8
5.0 / 5Outstanding
"Great boutique hotel in Barcelona"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, updated and very nice furnishings, very comfortable room and public areas. Easy access to transportation and sites of interest. I would definitely stay there again.
Genuine Hotels.com guest review
3 night trip with friends May 13, 2015
Kathleen
US
5.0 / 5Outstanding
"Great Location! Excellent Staff!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Comfortable hotel, beautiful outdoor space, excellent location and great staff and service. We would definitely book again!
Genuine Hotels.com guest review
2 night romance trip May 13, 2015
Daniel
US
5.0 / 5Outstanding
"Love Barcelona"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A wonderful hotel! Perfect location, quiet, clean and everyone was so friendly and helpful with directions and restaurant suggestions. The breakfast was very good.I wished I could have take the pillow home with me!
Genuine Hotels.com guest review
5 night romance trip Apr 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel at the center of town"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is an outstanding, luxurious and refined hotel located very close to the most important attractions in Barcelona. Very safe and clean area. The staff is extremely helpful and attentive. Excellent breakfast. Very clean room. Hardwood floors in the room help to keep the room very clean. Underground and reasonably priced garage. Metro station closeby. I will book this hotel for my next trip to Barcelona.
Genuine Expedia guest review
Other trip Feb 8, 2015
Mario
US
4.0 / 5Excellent
"Jewel of a Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Lovely Hotel just off the Main Street. Wonderful staff, coffee/tea in room. We had a little balcony and it was totally worth upgrading to this room type. Also, I was happy we pre-paid for the breakfast, lavish and convenient. Awesome shower! If you're too tired after a long day to go out for dinner, the hotel restaurant is very good.
Genuine Hotels.com guest review
4 night romance trip Dec 8, 2014
Jane
US
5.0 / 5Outstanding
"Beautiful hotel. Friendly staff.Excellent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very friendly, professional and helpful staff. The room very clean. The only comment I have, is that I would have liked/expected, from such a classy hotel, a better hair dryer/blower. Other than that everything was great! When we were checking out, we were charged a minimal fee some sort of tax that was not expected.
Genuine Expedia guest review
Other trip Jan 3, 2015
Maria
US
5.0 / 5Outstanding
"A most comfortable hotel in a great location."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The breakfast team were extremely helpful. The free afternoon snack from 5-8 pm is a wonderful idea and most appreciated. A warm gesture.
Genuine Expedia guest review
Other trip Nov 20, 2014
michael
US
4.0 / 5Excellent
"Only stayed for a few hours"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
While I only stayed for a few hours, my stay was very comfortable. The staff was friendly and room was clean.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Location , modern room with old world charm."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was easy to get to from the airport. It was in a great location--easy to walk or pick up public transportation. Front desk clerks very helpful with directions and dinner suggestions.
Genuine Hotels.com guest review
4 night romance trip Oct 7, 2014
Nancy
US
5.0 / 5Outstanding
"Hotel Catalonia Passeig de Gracia"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel is in an excellent location. Rooms are beautifully appointed and have a modern decor. Customer service is excellent. Only negative is that cost of breakfast is too expensive for what it offers.
Genuine Expedia guest review
Other trip Oct 13, 2014
Raul
US
4.0 / 5Excellent
"Great little hotel in a fantastic location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We had a great stay in a modern hotel near Catalunya Place at the heart of Barcelona. Great hotel and staff. Rooms were a bit small especially for the price.
Genuine Expedia guest review
Other trip Oct 12, 2014
NTM
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Barcelona dream holiday!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel was spotless....modern in decor, without being excessive. The staff were all very helpful and informative. The food was excellent...varied to accommodate all tastes.
Genuine Hotels.com guest review
4 night family trip Apr 20, 2015
Lesley
GB
4.0 / 5Excellent
"One Night Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Hotel was in tip top shape. Good amenities, smelled nice, well decorated and comfy bed. Room size was decent and very clean. Price point was rather high, and I expected a little more for my last night in Barcelona. Location however is not perfect. It's a short walk from the metro, but this particular metro station is extremely large and connects 3 different lines. Can get very confusing and the usual Line 3 that is used for most of the attractions is actually a long walk underground.
Genuine Hotels.com guest review
1 night romance trip Apr 9, 2015
Dennis
SG
5.0 / 5Outstanding
"Stay in Barcelona"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had an absolutely wonderful stay at the hotel Catalonia. Service was warm and friendly. Room was outstanding and the breakfasts were excellent. The location was in very close walking distance to the main square and the Ramblas. Perfect for getting around Barcelona.
Genuine Hotels.com guest review
5 night romance trip Mar 5, 2015
Margaret
AU
5.0 / 5Outstanding
"Great!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Luxury hotel in great location Very friendly helpful staff. Close walk to Les Ramblas area. Very comfortable and modern room.
Genuine Hotels.com guest review
1 night romance trip Jan 10, 2015
christopher
IE
5.0 / 5Outstanding
"Superb!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel in the center of Barcelona. Friendly staff that would do what's needed to make your stay a very pleasant experience. Loved the tea time at 5 pm every day! Modern decor. I recommend this hotel with no hesitation. Would go back for sure.
Genuine Expedia guest review
Other trip Dec 30, 2014
Guy
CA
5.0 / 5Outstanding
"Great hotel, central location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We chose this hotel because some old American friends of ours were staying there. It was a great place. Good, modern decor, polite and helpful staff who seemed to be kept busy all the time by visitors queries, requests.
Genuine Expedia guest review
Other trip Sep 12, 2014
Ricky
GB
4.0 / 5Excellent
"Nice hotel close to the center of town"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Lovely room with nice balcony overlooking the street. The only issue was that we booked two adults and two children, but they only had us down as 2 adults resulting in the four of us sleeping in the one bed. I think staff could have made more of an effort to find another room for us. As it happened, our children were small so we were able to fit in one bed :)
Genuine Expedia guest review
Other trip Jun 17, 2014
P
IE

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"très bon séjour"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
séjour d'une nuit très agréable. chambre très confortable donnant sur la rue avec balcon et pourtant très calme grâce au double vitrage. Personnel accueillant
Genuine Hotels.com guest review
1 night romance trip Apr 24, 2015
A Traveler
FR
5.0 / 5Outstanding
"Perfect stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Super stay - everything worked and the high noon tea time is a brilliant idea. We can only recommend this hotel with a note saying - perfect.
Genuine Hotels.com guest review
4 night romance trip Apr 6, 2015
A Traveler
DK
4.0 / 5Excellent
"EXCELENTE PARA UNA CÓMODA ESTADÍA"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Es un espléndido hotel, fantásticamente ubicado. Se puede ir caminando hasta el área comercial y turística ; a 50 m hay una parada de metro que permite acceder cómodamente al resto de las zonas de interés (Sagrada Familia, Plaza España). En la zona se encuentran numerosos restaurantes y bares.. Se encuentra ubicado a dos cuadras de la Plaza Catalunia y de una estación de tren, muy cómodo para venir/ir del Aeropuerto. El desayuno es excelente. Es un excelente 4 estrellas, con muy esmerada atención e impecables instalaciones, muy conveniente para una visita a la ciudad
Genuine Hotels.com guest review
7 night romance trip Jan 26, 2015
A Traveler
AR
5.0 / 5Outstanding
"Hotel classe A"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Um local espetacular para estar em Barcelona! Bom custo-benefício, tudo novo, serviço perfeito, limpeza padrão classe A. Parabéns ao hotel!
Genuine Hotels.com guest review
7 night romance trip Jan 1, 2015
FELIPE GURGEL DE
BR
4.0 / 5Excellent
"sejour agréable"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
chambre spacieuse et lumineuse tres bon petit dejeuner hotel tres bien placé
Genuine Hotels.com guest review
5 night business trip Jan 4, 2015
Anne
FR
4.0 / 5Excellent
"Un très bon séjour"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Personnel à l'accueil et bagagiste vraiment très aimables et très attentifs aux attentes des clients Buffet du petit déjeuner varié et très copieux Suite junior très confortable, décoration très agréable. Salle de bains moderne, un bon point pour la douche à l'italienne très spacieuse. Dommage que les WC ne soient pas séparés. Tout à été parfait, un seul regret c'est qu'il n'y ait qu'une seule suite junior dans l'hôtel et qu'elle soit située au 1er étage car la vue n'est pas vraiment panoramique, il n'y a pas de balcon car il a été fermé pour réaliser l'espace salon et surtout on ressent nettement les vibrations du métro. Il faudrait le préciser dans le descriptif de l'hôtel.
Genuine Expedia guest review
Other trip Dec 24, 2014
Puce77
FR
4.0 / 5Excellent
"N'hésitez pas...."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Très bon accueil. L'hôtel a été rénové il y a peu de temps...Personnel très agréable, parking disponible... je n'ai que des points positifs sur cet hôtel de charme et y retournerai avec plaisir!
Genuine Hotels.com guest review
1 night business trip Dec 16, 2014
Chloé
FR
4.0 / 5Excellent
"이용후기"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
객실도 청결하고 시설도 좋았으며 카탈루냐광장에서도 멀지 않았으나 에어컨을 켜두면 지속적으로 모터같은게 돌아가는 소리가 들려 예민한 사람에게는 신경쓰일듯 합니다
Genuine Hotels.com guest review
3 night romance trip Oct 18, 2014
Seongsik kim
KR
4.0 / 5Excellent
"好"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
酒店总的来说各个方便很不错
Genuine Hotels.com guest review
3 night trip Oct 7, 2014
A Traveler
CN
5.0 / 5Outstanding
"Perfekt for romantisk ferie"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Veldig fornøyd. Jeg kjøpte en oppgradering og fikk rom i 5. etg med balkong. Rommet var veldig lekkert, med stor seng og lekkert bad. I tillegg var vinduene lydisolert, så det var stille. Hotellet ligger i nærheten av alt. Om jeg har en ting å utsette er det servicen på food & beverage. Hadde roomservice to ganger. En gang var det utmerket. Den andre gangen var de over en time for sent fordi de ikke hadde det jeg hadde bestilt. Dette ga de ikke beskjed om før jeg purret. Også vanskelig å finne noen i baren for å bestille. Ellers ypperlig. Kan også legge til at de har et lekkert treningsrom.
Genuine Hotels.com guest review
2 night romance trip Sep 5, 2014
A Traveler
NO
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night trip with friends May 13, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night romance trip Dec 27, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night business trip Dec 15, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night trip with friends May 13, 2015
liat
IL
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
3 night romance trip Nov 13, 2014
A Traveler
IL
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
5 night romance trip Oct 18, 2014
A Traveler
IE
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
8 night romance trip Mar 23, 2015
A Traveler
FR
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip with friends Feb 15, 2015
A Traveler
SE
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night family trip Feb 13, 2015
Manel
ES
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
4 night business trip Nov 3, 2014
A Traveler
NO
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
9 night business trip Nov 7, 2014
A Traveler
NO
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night family trip Oct 31, 2014
A Traveler
FR

TripAdvisor reviews for Hotel Catalonia Passeig de Gracia

Overall rating:Based on 342 traveler reviews

Most recent traveler reviews:

Overall Rating
"Excellent hotel"
05/24/15 Christopher C Leicester, United Kingdom
Fantastic hotel. We had a superior room with a terrace (because I smoke). Every detail was perfect and it was a good size. Very quiet. Over the last few years we have been taking three-night city breaks (10 so far) to various European cities, spending roughly the same amount of money on each. This was the best hotel we have had by far. Excellent location for doing the touristy things. Complimentary cakes and canapés in afternoon was a nice touch. We did not have breakfast but ate in the restaurant one night as it was pouring with rain. Very good, fine-dining meal and very reasonable. The staff on Reception were really helpful. I really cannot praise this hotel highly enough.
Overall Rating
"Barca Honeymoon"
05/21/15 Steve S Leicester, United Kingdom
A great hotel in a central location, close for almost everything from the Rambla's to catching the tourist sight-seeing buses. Many choices of all kinds of restaurants, bars and lively street entertainment. Also close to the Metro for travelling wider if necessary.
Overall Rating
"Fabulous hotel for first time in Barcelona"
05/19/15
It was my first time in Barcelona and had a great stay at this hotel. The room was spacious, and the shower was also very big. Beautiful interiors, comfy bed. Had a small balcony which looked out onto Gran Via but room was very quiet when the door was closed. Beautiful, boutique style hotel. Close to everything, and they give you a voucher for a discount on the hop-on-hop-off bus if you like doing that. It's a good way of seeing the city. Just make sure you get a voucher for each person (the hotel only gave us 1 voucher when there were 2 of us checking in and when it came to purchase, the ticket office said you need a voucher for each person). Not a big deal. One bad thing was that in my room, you couldn't turn off the airconditioning without removing the card to cut off all electricity to the room. They sent someone up to try and fix it but couldn't get it to turn off so just told me to remove the card and cut all electricity. All in all, a great hotel in a fantastic location. Staff and friendly and very helpful. Highly recommended. I'd return here for sure
Overall Rating
"Perfect value for money"
05/17/15 Jan_Mylemans
In the heart of the city center, all must sees within walking distance. Friendly and sufficient personnel. Quiet swimming pool, wonderful relaxation place on a warm day. Metro in front of hotel. 500m from airport busstop, place de Catalunya. Safe big enough to store all my camera gear :-)
Overall Rating
"Fantastic!"
05/15/15 GidiKlein Tel Aviv, Israel
Best possible location, beautiful hotel, great hospitality, friendly stuff! Most Barcelona's attractions are reachable by foot. The metro is just a few steps away. Getting back to the hotel for relaxing afternoon (before leaving for "walking the city" again) was very welcoming. They even offer an happy hour at the lobby!
Overall Rating
"Fabulous Visit"
05/14/15 Francis K Wash,DC
Excellent hotel . Well located ; center of Bari Gothic , Rambla/Passeig de Garcia , Familia Sagrada (all in walking distance ). Metro very close. Supermarket a blk away. Stayed in duplex suite--well worth the cost . Two flrs--sitting rm/full bath on ist flr--bedroom and half bath on 2nd. Balcony looks over Passeig de Garcia. Staff is great ! Hotel is well maintained and very clean . 'Tea time ' is available daily from 4-8--complimentary non-alcoholic drinks and snacks. Very highly recommend this hotel. Used Darryl and Jill from Easytransfers@yahoo.com for transport all over NE Spain. Highly competitive rates , very dependable , and very, very nice people I understand that transport can be arranged in most of Europe . .
Overall Rating
"Amazing staff"
05/12/15 Myriam V Washington DC, District of Columbia
What a wonderful hotel. The location is perfect, the hotel beautifully decorated, comfortable and well designed rooms and bathrooms. Immaculately clean. The breakfast buffet is very good. But what makes this hotel truly outstanding is the amazing staff. They are professional, efficient, helpful and always go out of their way to make your stay truly memorable. All of them are great, but I cannot help but mention Maximiliano at the front desk who will stop at nothing to make you feel at home, and Beatriz at breakfast, always anticipating your needs. If and when I return to Barcelona, one of my favorite cities, I will definitely stay in this hotel. Thank you all of you who helped make this visit a memorable one.
Overall Rating
"Excellent hotel, excellent staff"
05/05/15 Emma2davis
Upon arriving in my room I realised that they had set it up at twin beds rather than the one King. The staff were most helpful in changing my room immediately to a beautiful room with a balcony and large bed. Everything was comfortable, the bathroom was lovely and the breakfast is abundant and delicious (it even boasts a Bloody Mary station for those more difficult nights). The highlight really were the helpful staff who are all able to switch from Spanish to English without issue and are always willing to go above and beyond for the guests. Absolutely every staff member I dealt with was incredible. I asked a lot of all of them (e.g. searching for an iron and getting an extra night in the same room) and they were so accommodating. Thank you so much - I had a wonderful time here!
Overall Rating
"great night in Barcelona"
04/29/15 zackwuk Otley, United Kingdom
we spent one night in this hotel, normally been tight I go for cheap as chips but this time decided to treat the partner and splashed out.... at first glance I was amazed by the hotel and staff. The rooms were great and we were on the second floor street view, worth the extra. My only problem was that you could hear the underground its rather loud and did upset me, I mentioned this to reception on departing and they weren't bothered at all, not even an apology. I would love to book back in this hotel again but only if I was given a higher floor, please note I did request a high floor but apparently it was full......
Overall Rating
"Hotel Catalonia Passeig de Gracia, Barcelona"
04/26/15 Lesley O newbury, united kingdom
This was a hotel my daughter booked for us on line for a short break away. It is situated in a very busy area, close to both buses and underground trains. I was a little concerned about this as we had asked for a room with some sort of view. The room was on the 5th floor, easily accessible by the lift. We did in fact also have a small balcony, which had the afternoon sun, which in spite of the traffic we enjoyed after busy days of excursions. Once the patio doors were closed we heard no external noise at all. The room was beautifully decorated and there was a modern shower room. In fact the whole hotel was beautifully decorated in a modern style. it was kept immaculately clean. The dining room served a variety of foods at breakfast covering all tastes, and if you wanted something not on show, e.g. fried egg, it was cooked for you. We ate in on two of our evenings and the meals were delicious. All the staff were friendly and helpful. Because of the hotel's situation we were able to travel easily to wherever we wanted to visit.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews