All hotels in Madrid, Spain
1 room, 2 adults
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Atocha 16madridMadrid28012Spain, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 56 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.0
  • Comfort
    4.3
  • Condition
    3.9
  • Neighborhood
    4.4
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5.0 / 5Outstanding
Stayed in a 3 bedroom option, good for larger families. Helpful to wash clothes during trip, dried overnight on racks. Excellent location in bustling area near Plaza Mayor. Still renovating other parts of building.
Genuine Hotels.com guest review
5 night family trip Mar 19, 2016
A Traveler
US
5.0 / 5Outstanding
"Atocha Suites is a great place to stay!"
We stayed in a 1 bedroom apartment which included two twin beds. The two couches in the living area doubled as beds. Everything was clean and the living space was comfortable. The kitchen included a dishwasher, washing machine, refrigerator/freezer, cooktop, microwave, and all utensils needed for eating and cooking. No oven or coffee maker. Pros: Great location within easy walking distance to everything, including the metro station. Updated, clean, and spacious living area. Friendly and very helpful staff. Several easily accessible markets for purchasing groceries. Cons: Very noisy. Thick window doors help. Light sleepers bring earplugs.
Genuine Hotels.com guest review
6 night family trip Dec 29, 2015
Alice
US
3.0 / 5Good
"Prime location, not very nice hotel"
Hotel was under construction. The room had a very bad smell coming out from the kitchen since day one. We contacted the front desk on the 2nd day of our stay, but the issue was never resolved. This hotel has an excellent location, close to everything. Too bad the staff was not very helpful
Genuine Expedia guest review
Other trip Nov 16, 2015
Laura
US
4.0 / 5Excellent
"Great Stay in Madrid!"
These were efficiency type rooms and not a tradition "hotel" per se. The rooms were great and the location was excellent. Unfortunately they had construction ongoing for the first 2 floors so lots of noise during the day. Staff was very nice but reception was relocated to the 5th floor. The lighting in the halls was very poor especially on the stairs but this was all temporary due to construction. I would rebook there again as the rates were really good and the rooms were really big and very nice!
Genuine Hotels.com guest review
9 night business trip Oct 7, 2015
Paul
US
4.0 / 5Excellent
"Worked out ok"
Way too noisy next to the elevator
Genuine Hotels.com guest review
2 night romance trip Sep 29, 2015
Dennis
US
5.0 / 5Outstanding
"Plenty of room for family of 5"
This was a last min trip to Madrid for my family. Looked around and was going to do VRBO but wasn't able to get the response right away. Knowing its Europe, I had assumed I may have to get 2 hotel rooms for the family of 5. After looking around, found this place. It was perfect location as it was a quick 5min walk to Sol station, and also it was one of the pick up points for our Hop on/off bus tour we took. As for the hotel or more of an apartment, it was larger than expected. Everything was great with the exception it was under renovation on several floors, so expect some banging noises during the day. Otherwise, it was an excellent choice.
Genuine Hotels.com guest review
4 night family trip Aug 3, 2015
shen
US
4.0 / 5Excellent
"Great Place!"
The location for this hotel can't be beat. It's just a 3 minute walk to Plaza Mayor, major shopping and restaurants, and easy access to the subway and public transport. The room itself was very large and comfortable. We had a two-level, two-bedroom apartment that had plenty of space for 5 adults. The kitchen was well appointed. My only complaints are small - a mirror in the bedrooms would have been nice, as well as a rug or two. The lack of rugs made noise bit of a problem. The lady at the front desk was very kind, got us checked in quickly, allowed us to store our bags for the day after check out time, and arranged for transport to the airport. All in all a great stay and I would definitely recommend.
Genuine Hotels.com guest review
2 night family trip Jul 1, 2015
Nicole
US
5.0 / 5Outstanding
"Great apartment"
Great location 1 block from Puerta del Sol, with supermarkets 1 block away. Kitchen was great, clothes washer was awesome with drying rack. Apartment was spacious, clean, comfortable with great view over square and mostly sound-proof windows. Check in on 5th floor with great staff was easy. Kids loved strong wi-fi and you-tube on TV.
Genuine Hotels.com guest review
5 night family trip Jun 26, 2015
Andy
US
4.0 / 5Excellent
"Location great, but security an issue"
This property offers renovated apartments in a centrally located building. The windows have two soundproofing barriers, which is good since the rooms face a very busy and noisy plaza. The front door to the building is never locked, a problem since there is a soup kitchen behind the building and a group of people who sleep in the plaza across the street. This could easily be fixed and should be before anything happens.
Genuine Hotels.com guest review
7 night family trip Jun 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Loved it!"
Location was great for sightseeing, we were able to walk to everything. Service was excellent, very welcoming. I'd stay here again in a heartbeat.
Genuine Hotels.com guest review
4 night romance trip Jun 6, 2015
Marie
US
5.0 / 5Outstanding
"Excellent location for tourists."
We spent two nights here. The suite is very comfortable with a lot of spaces. It is at the best tourist location in Madrid. With the price, I could not ask for more.
Genuine Hotels.com guest review
2 night romance trip Apr 27, 2015
Chau yin
US
5.0 / 5Outstanding
All I can say is this apartment was so comfortable and made our visit to Madrid so much more enjoyable. I would highly recommend the Atocha Suites. Great deal!
Genuine Venere guest review
Other trip Oct 18, 2014
A Traveler
US

The following English reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
Good place to stay with kids in Madrid. Just ask for apartment away from the elevator.
Genuine Venere guest review
2 night family trip Jan 30, 2016
A Traveler
IE
4.0 / 5Excellent
We had a great stay, although the building is in the midst of a big renovation. The hallways had no ceilings and there was Sheetrock all over. We were woken up by construction noise as early as 8:30 am. Otherwise the hotel was awesome, and a perfect location.
Genuine Hotels.com guest review
4 night romance trip Jan 10, 2016
A Traveler
IE
5.0 / 5Outstanding
Two familes with four kids. And all of us loved every bit of the apartment. The apartment was near to everything. Puerta del Sol. Plaza Mayor. All the culinary and shopping places were so near!! I would definitely go back to this apartment.
Genuine Hotels.com guest review
2 night family trip Nov 14, 2015
A Traveler
IE
5.0 / 5Outstanding
"Yorkshire Lads (old guys on tour)"
Great place to stay and fab location. There are loads of bars and restaurants within 5 minutes walk. Avoid Placa Real. Expensive and loads of building works on at the moment (Oct 2015)
Genuine Hotels.com guest review
3 night trip with friends Oct 15, 2015
David
GB
3.0 / 5Good
"More than acceptable...."
Very pleased overall, but this is not really a hotel in the usual definition of the term. The facility consists of a few floors in a commercial building presently being refurbished, so expect some loud noises during the day. No front desk, no concierge, and no one on duty at night. Having said this, the room was large, bright and clean, and with a kitchenette. The website did not make it very clear that rooms without an adjoining living room were available, so perhaps a unit without a living room would have cost less. Location was acceptable, but perhaps a hotel closer to the 3 major museums would have been preferable. Overall, a positive experience, except for the above points.
Genuine Hotels.com guest review
3 night family trip Sep 8, 2015
A Traveler
IE
4.0 / 5Excellent
"Convenient and comfortable"
The suites were very comfortable, functional and perfect for our family. The location was fantastic, building exterior beautiful, the air conditioners, dishwasher and washing machine working well and service helpful. A few minor negatives: downstairs bathroom was tiny,the walls scraped and chipped, no rubbish bins (when we asked, a couple were delivered), missing paintings on the walls. Needs a bit of maintenance. The 1st and 2nd floor renovations were not noisy from our suites in the 5th floor. When we left, reception called taxis for us, then came down stairs with us to talk to the taxi drivers for us. Wonderful service!
Genuine Hotels.com guest review
3 night family trip Jul 19, 2015
A Traveler
AS
4.0 / 5Excellent
"Complete apartment close to Prado"
Our GPS found it easily enough, but we circled the hotel three times before we found the right underground parking (31 Euro/day), which turned out to be quite convenient, if you ignore the fact that none of the ticket machines worked and the spaces were only suited for Smart cars (but this is true everywhere in Spain). We had to climb over construction material (so to speak) to get into the building, and the reception was temporarily located in a room on the fifth floor, as construction was going on. We were warmly greeted and shown to our apartment on the fourth floor (upgraded from 1-bedroom to 2-bedroom without our request.) After all our trouble, it was like an oasis in the busy city. Fully furnished (though here and there somewhat outdated), fridge, washer, dishwasher, etc, etc. Perfectly clean and very quiet. We stayed only one night, but we would have happily stayed a week, or two. Very conveniently located in the middle of a great city. We would not hesitate to come back.
Genuine Expedia guest review
Other trip Jul 17, 2015
Adriaan
CA
3.0 / 5Good
"Decent, but not good for a business stay."
The location is great, the apartment is a decent size, however at this price I am used to apartments that are fully serviced - and this one is not. To have to bring basics is not very convenient. The furniture is simple but ok, unfortunately there were some bad smells that came and went (from canals?). Internet is very slow.
Genuine Hotels.com guest review
3 night business trip Jun 26, 2015
A Traveler
GB
4.0 / 5Excellent
"Great location."
Comfortable apartment, good service; location slightly noisy cos of bus-stand outside, but excellent sound-proofing on windows and AC if you needed to cool down.
Genuine Hotels.com guest review
4 night romance trip May 14, 2015
A Traveler
GB
4.0 / 5Excellent
"Well looked after apartment in excellent location"
Excellent location in the heart of the city. Spartenly equipment, but everything included works wells. Can recommend language school downstairs in the same building - arranged arranged a couple of lessons for ours boys at short notice with very nice tutor and good rates.
Genuine Hotels.com guest review
3 night family trip Oct 12, 2014
A Traveler
GB
4.0 / 5Excellent
"Nice apartments in great location"
The guy that runs reception was very helpful and friendly. The location of the apartments couldn't be better as they are 3 minutes walk from Puerta del Sol (underground station, restaurants, supermarkets, stop for the tour bus, etc). The apartments themselves are decorated in a funky Ikea fashion with 2 big sofas, dinning table for 6, TV/Dvd, kitchen with fridge, washing machine, dishwasher and all the utensils one might need. very busy square but the double glazing windows work great. Only one thing, get some earplugs for Monday night as the disco opposite downstairs opens that night (its called F@&%ing Monday !!!) and punters can be a bit loud when they leave. A great place to stay.
Genuine Expedia guest review
Other trip Oct 8, 2014
Inigo
GB
5.0 / 5Outstanding
"Prime Location"
Couldn't have asked for a better location. You can people watch from the balcony. The apartment was spacious and clean. Will stay here again when we return.
Genuine Hotels.com guest review
3 night trip with friends Aug 23, 2014
A Traveler
IE
5.0 / 5Outstanding
"Great location, lovely apartment"
Beautiful apartment, handy for everywhere in the centre of Madrid, staff very helpful.
Genuine Expedia guest review
Other trip Aug 20, 2014
Anne
GB

The following reviews were posted by hotel guests from other countries:

3.0 / 5Good
"넓어요~"
전체적으로 괜찮은 편인데 처음에 위치 때문에 고생을 너무 많이 했습니다. ! 여기 숙소가 2개였다고 미리 말해줬다면 그리 고생하지 않았을텐데요......예약한 호텔은 광장근처인데 저한테 보내준 구글 주소는 전혀 다른 곳이었습니다. 그 많은 짐을 들고 한시간을 넘게 헤맨데다가 처음 배정받은 방은 지저분했지만 바로 바꿔줘서 대체로 만족합니다. 2밤을 잤는데 객실 청소는 해주지는 않드라구요 방은 넓어서 정말 좋아요 ~ 처음 위치 잘 확인하고 가세요 !! 2군데를 같이 운영하는 것 같기는 한데 위치가 멀어요 !! 직원들은 친절하구요 ~!! 청소비를 확인 못 하고 갔는데 청소비가 꽤 비싸드라구요~~제가 묵은 방은 한국의 콘도형이랑 비슷한 방이였습니다 ~~ 위치는 광장, 시장, 백화점 , 왕궁은 가까워요~~~!!
Genuine Hotels.com guest review
2 night family trip Apr 3, 2016
A Traveler
KR
1.0 / 5Poor
"bad"
bad
Genuine Hotels.com guest review
1 night family trip Apr 5, 2016
A Traveler
KR
3.0 / 5Good
"4 de 5 plantas en obras auque el apartamento bueno"
4 de las 5 plantas del aparhotel se encuentran en obras por lo que no considero que estuviera en optimas condiciones para la estancia, ya que únicamente era habitable la quinta planta. Debido a las obras en muchas ocasiones los ascensores estaban inoperativos. Considero que el hotel debería estar cerrado por la magnitud de las obras ya que su estado y en caso de una urgencia podría comprometer la seguridad de todos los huespedes. Los responsables no han sido honestos ya que en ningún momento informaron a la hora de reservar que habían obras de tal magnitud. La parte positiva es que el personal, que fue muy agradable se hizo cargo de la situación aunque no podían hacer nada para poder afrontarla. Por otro lado he de decir que para que se entiendan las puntuaciones que he dado, el alojamiento en sí, en mi caso un apartamento duplex está muy bien. Tienen una cocina perfectamente equipada, con 2 habitaciones abuhardilladas con bomba de calor , baño y aseo también acondicionados e incluso cuarto de la plancha. en ese aspecto el apartamento es totalmente recomendable, pero eso sí, recomendado cuando las obras estén totalmente finalizadas. En cuanto a la ubicación es ideal. Muy cerca de los grandes atractivos de Madrid.
Genuine Hotels.com guest review
2 night family trip Jan 18, 2016
A Traveler
ES
4.0 / 5Excellent
"Posizione strategica"
Hotel in posizione strategica, al centro delle principali attrazioni turistiche. L'appartamento era ben ristrutturato. Stavano facendo dei lavori di ristrutturazione, per cui c'era un po' di caos. Il personale della reception è molto gentile. se tornerò a Madrid, alloggerò di nuovo in Atocha Suites.
Genuine Hotels.com guest review
4 night trip with friends Jan 2, 2016
DANILO
IT
4.0 / 5Excellent
"Atocha Suites"
Mycket bra och prisvärd lägenhet som låg vädligt centralt (nära Mayor Plaza). Bra med affärer nära för inköp av frukost mm.
Genuine Hotels.com guest review
3 night trip with friends Dec 6, 2015
Not Provided
SE
1.0 / 5Poor
"솔광장에서 가까우나 공사중이며 이용객을 배려하지않음"
청소비용은 별도이며 아침9시 이전 공사를 진행하여 수면에 방해하고 이용객을 전혀 배려하지않음 단, 솔광장에서는 가까움
Genuine Expedia guest review
Other trip Nov 9, 2015
A Traveler
KR
5.0 / 5Outstanding
"Vennetur til Madrid"
4 flotte dager i Madrid, bodde i en fin leilighet som lå veldig sentralt i forhold til alt vi skulle oppleve, Hyggelig service.
Genuine Hotels.com guest review
3 night trip with friends Oct 29, 2015
Tove
NO
4.0 / 5Excellent
"Aanrader"
Prima gelegen ruim appartement. Mogelijk voor 8 personen, maar geschikter voor 6. In centrum met musea, pleinen, shoppinggebied etc. op loopafstand.
Genuine Hotels.com guest review
3 night family trip Oct 18, 2015
A Traveler
NL
4.0 / 5Excellent
"실용적 척면에서는 꽤 괜찮은 입지"
구비된 편의시설과 실내 환경 조성등은 몹시 괜찮으나 입지 자체가 구 시가지 근처다 보니 근처 풍광이나 거리의 깨끗함 등은 기대하지 않은게 좋음 그러나 아토차 역에 가까운 교통적 이점을 추구한다면 꽤 괜찮은 숙소임
Genuine Hotels.com guest review
2 night trip with friends Sep 26, 2015
A Traveler
KR
5.0 / 5Outstanding
"また使いたい"
マドリッドで生活する感覚も味わえて、どこに行くにもアクセスが良く、治安も良い。 安いです。お得です。おすすめ。
Genuine Hotels.com guest review
2 night romance trip Sep 7, 2015
Takafumi
JP
4.0 / 5Excellent
"Bel hôtel dans le centre de Madrid confortable"
Nous sommes tombés sous le charme de la découverte de cette superbe belle ville qu'est Madrid.
Genuine Expedia guest review
Other trip Aug 28, 2015
A Traveler
FR
5.0 / 5Outstanding
"viaje en familia"
excelente ubicación y excelente atención al cliente. Las habitaciones muy cómodas y bonita decoración.
Genuine Hotels.com guest review
2 night family trip Aug 8, 2015
Martin
MX
4.0 / 5Excellent
"muy bien"
centrico , comodo , calidad / precio perfecto . ideal familias
Genuine Expedia guest review
Other trip Aug 3, 2015
Juan
ES
5.0 / 5Outstanding
"Under en filt i Madrid"
Mycket trevligt rum med stora frächa ytor. Och hotellet ligger väldigt nära sköna barer och restauranger
Genuine Hotels.com guest review
2 night family trip Jul 10, 2015
Per
SE
5.0 / 5Outstanding
"wonderful hotel! !"
Amazing place and comfortable clean room. I recommend this hotel.
Genuine Hotels.com guest review
3 night family trip Jul 7, 2015
Sung-soo
KR
4.0 / 5Excellent
"madrid in juli"
Alees is orde. Was wel heel warm in Madrid
Genuine Hotels.com guest review
4 night romance trip Jul 2, 2015
Hendrik
BE
5.0 / 5Outstanding
"Excelente hotel"
Excelente todo, el servicio del personal es excelente, las condiciones internas de la habitación son simplemente excelente, el aire acondicionado es perfecto, todo es nuevo. Si voy a Madrid no pienso quedarme en ningún otro lugar.
Genuine Hotels.com guest review
1 night romance trip Jun 7, 2015
Ramon
ES
5.0 / 5Outstanding
"Experiencia irrepetible!!!!"
Ha sido una estancia genial. La ubicación inmejorable, el dúplex sorprendente, limpieza diez. Desde luego cuando regrese a la capital ya sé dónde volveré sin duda!!!!!
Genuine Hotels.com guest review
2 night trip with friends May 15, 2015
Ana Isabel
ES
5.0 / 5Outstanding
"Zweckmässiges Apartement in zentraler Lage"
Gerade um die Ecke liegt die U-Bahnstation und ein Supermarkt. Das Apartement hat sehr gute schalldichte Fenster, so stört der Verkehr kaum. Viele Sehenswürdigkeiten sind zu Fuss erreichbar. Im Haus ist es ruhig. Das Schlafsofa im Wohnzimmer ist von guter Qualität. Zwei Jugendliche können sehr gut darauf schlafen.
Genuine Hotels.com guest review
5 night family trip Apr 7, 2015
A Traveler
CH
5.0 / 5Outstanding
"Superó amplia-mente nuestras expectativas"
Desde el momento de nuestra llegada, nos esperaron con los 3 departamentos listos para ocupar, limpios, arreglados y con todo los servicios funcionando en perfecto estado. Durante nuestra estadía no se requirió recordar ni solicitar nada, ya que todo fue lo pactado.
Genuine Expedia guest review
Other trip Apr 1, 2015
Pablo
ES
3.0 / 5Good
L'accoglienza non è stata delle migliori. L'addetto alla reception ci ha consegnato semplicemente le chiavi senza darci nessun dettaglio dei servizi dell'appartamento. Avevo prenotato un appartamento con tre posti letto e mi hanno dato un letto matrimoniale e un divano non utilizzabile come letto. Quando ho fatto le mie rimostranze loro hanno insistito che quello era un letto. Poi dietro molte insistenze mi hanno cambiato appartamento e lì c'era effettivamente un divano letto. Le dotazioni dell'appartamento sono scarse e non c'è attenzione da parte del personale della struttura a verificare se manca qualcosa. Unica nota positiva è la centralità della struttura, vicina ai principali musei della città.
Genuine Venere guest review
Other trip Jan 8, 2015
A Traveler
IT
4.0 / 5Excellent
Può migliorare l'accoglienza con piccoli dettagli nell'arredo(mancavano le lampadine nellabat-jour) ; non era specificato che le camere da letto erano in mansarda
Genuine Venere guest review
Other trip Jan 8, 2015
A Traveler
IT
4.0 / 5Excellent
Può migliorare l'accoglienza con piccoli dettagli nell'arredo(mancavano le lampadine nellabat-jour) ; non era specificato che le camere da letto erano in mansarda
Genuine Venere guest review
Other trip Jan 8, 2015
A Traveler
IT
5.0 / 5Outstanding
"Excelente opção!!!"
Perfeito!!!
Genuine Hotels.com guest review
3 night family trip Dec 11, 2014
Flavio
PT
4.0 / 5Excellent
"Flott beliggenhet"
Brukte dette hotellet på guttetur og bruker det gladelig igjen. Flott med egen leilighet og kjempe belligenhet i sentrum. Kort avstand til godt uteliv, gode resturanter og kjente turistattraksjoner
Genuine Hotels.com guest review
3 night trip with friends Dec 5, 2014
Sebastian
NO
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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