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1 room, 2 adults
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Atocha 16, madrid, Madrid, 28012, Spain, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 21 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.3
  • Comfort
    4.4
  • Condition
    4.4
  • Neighborhood
    4.4
4.0 / 5Excellent
"Location great, but security an issue"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This property offers renovated apartments in a centrally located building. The windows have two soundproofing barriers, which is good since the rooms face a very busy and noisy plaza. The front door to the building is never locked, a problem since there is a soup kitchen behind the building and a group of people who sleep in the plaza across the street. This could easily be fixed and should be before anything happens.
Genuine Hotels.com guest review
7 night family trip Jun 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Loved it!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Location was great for sightseeing, we were able to walk to everything. Service was excellent, very welcoming. I'd stay here again in a heartbeat.
Genuine Hotels.com guest review
4 night romance trip Jun 6, 2015
Marie
US
5.0 / 5Outstanding
"Excellent location for tourists."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We spent two nights here. The suite is very comfortable with a lot of spaces. It is at the best tourist location in Madrid. With the price, I could not ask for more.
Genuine Hotels.com guest review
2 night romance trip Apr 27, 2015
Chau yin
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
All I can say is this apartment was so comfortable and made our visit to Madrid so much more enjoyable. I would highly recommend the Atocha Suites. Great deal!
Genuine Venere guest review
Other trip Oct 18, 2014
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Great location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Comfortable apartment, good service; location slightly noisy cos of bus-stand outside, but excellent sound-proofing on windows and AC if you needed to cool down.
Genuine Hotels.com guest review
4 night romance trip May 14, 2015
A Traveler
GB
4.0 / 5Excellent
"Well looked after apartment in excellent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent location in the heart of the city. Spartenly equipment, but everything included works wells. Can recommend language school downstairs in the same building - arranged arranged a couple of lessons for ours boys at short notice with very nice tutor and good rates.
Genuine Hotels.com guest review
3 night family trip Oct 12, 2014
A Traveler
GB
4.0 / 5Excellent
"Nice apartments in great location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The guy that runs reception was very helpful and friendly. The location of the apartments couldn't be better as they are 3 minutes walk from Puerta del Sol (underground station, restaurants, supermarkets, stop for the tour bus, etc). The apartments themselves are decorated in a funky Ikea fashion with 2 big sofas, dinning table for 6, TV/Dvd, kitchen with fridge, washing machine, dishwasher and all the utensils one might need. very busy square but the double glazing windows work great. Only one thing, get some earplugs for Monday night as the disco opposite downstairs opens that night (its called F@&%ing Monday !!!) and punters can be a bit loud when they leave. A great place to stay.
Genuine Expedia guest review
Other trip Oct 8, 2014
Inigo
GB
5.0 / 5Outstanding
"Prime Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Couldn't have asked for a better location. You can people watch from the balcony. The apartment was spacious and clean. Will stay here again when we return.
Genuine Hotels.com guest review
3 night trip with friends Aug 23, 2014
A Traveler
IE
5.0 / 5Outstanding
"Great location, lovely apartment"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful apartment, handy for everywhere in the centre of Madrid, staff very helpful.
Genuine Expedia guest review
Other trip Aug 20, 2014
Anne
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Excelente hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excelente todo, el servicio del personal es excelente, las condiciones internas de la habitación son simplemente excelente, el aire acondicionado es perfecto, todo es nuevo. Si voy a Madrid no pienso quedarme en ningún otro lugar.
Genuine Hotels.com guest review
1 night romance trip Jun 7, 2015
Ramon
ES
5.0 / 5Outstanding
"Experiencia irrepetible!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Ha sido una estancia genial. La ubicación inmejorable, el dúplex sorprendente, limpieza diez. Desde luego cuando regrese a la capital ya sé dónde volveré sin duda!!!!!
Genuine Hotels.com guest review
2 night trip with friends May 15, 2015
Ana Isabel
ES
5.0 / 5Outstanding
"Zweckmässiges Apartement in zentraler Lage"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Gerade um die Ecke liegt die U-Bahnstation und ein Supermarkt. Das Apartement hat sehr gute schalldichte Fenster, so stört der Verkehr kaum. Viele Sehenswürdigkeiten sind zu Fuss erreichbar. Im Haus ist es ruhig. Das Schlafsofa im Wohnzimmer ist von guter Qualität. Zwei Jugendliche können sehr gut darauf schlafen.
Genuine Hotels.com guest review
5 night family trip Apr 7, 2015
A Traveler
CH
5.0 / 5Outstanding
"Superó amplia-mente nuestras expectativas"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Desde el momento de nuestra llegada, nos esperaron con los 3 departamentos listos para ocupar, limpios, arreglados y con todo los servicios funcionando en perfecto estado. Durante nuestra estadía no se requirió recordar ni solicitar nada, ya que todo fue lo pactado.
Genuine Expedia guest review
Other trip Apr 1, 2015
Pablo
ES
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    -
  • Neighborhood
    4.0
L'accoglienza non è stata delle migliori. L'addetto alla reception ci ha consegnato semplicemente le chiavi senza darci nessun dettaglio dei servizi dell'appartamento. Avevo prenotato un appartamento con tre posti letto e mi hanno dato un letto matrimoniale e un divano non utilizzabile come letto. Quando ho fatto le mie rimostranze loro hanno insistito che quello era un letto. Poi dietro molte insistenze mi hanno cambiato appartamento e lì c'era effettivamente un divano letto. Le dotazioni dell'appartamento sono scarse e non c'è attenzione da parte del personale della struttura a verificare se manca qualcosa. Unica nota positiva è la centralità della struttura, vicina ai principali musei della città.
Genuine Venere guest review
Other trip Jan 8, 2015
A Traveler
IT
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    4.0
Può migliorare l'accoglienza con piccoli dettagli nell'arredo(mancavano le lampadine nellabat-jour) ; non era specificato che le camere da letto erano in mansarda
Genuine Venere guest review
Other trip Jan 8, 2015
A Traveler
IT
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    4.0
Può migliorare l'accoglienza con piccoli dettagli nell'arredo(mancavano le lampadine nellabat-jour) ; non era specificato che le camere da letto erano in mansarda
Genuine Venere guest review
Other trip Jan 8, 2015
A Traveler
IT
5.0 / 5Outstanding
"Excelente opção!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfeito!!!
Genuine Hotels.com guest review
3 night family trip Dec 11, 2014
Flavio
PT
4.0 / 5Excellent
"Flott beliggenhet"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Brukte dette hotellet på guttetur og bruker det gladelig igjen. Flott med egen leilighet og kjempe belligenhet i sentrum. Kort avstand til godt uteliv, gode resturanter og kjente turistattraksjoner
Genuine Hotels.com guest review
3 night trip with friends Dec 5, 2014
Sebastian
NO
5.0 / 5Outstanding
"En el centro de Madrid"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Todo correcto, ideal para ir sin coche, aparcar el coche en esa zona cuesta mas de 30€/día.
Genuine Expedia guest review
Other trip Aug 22, 2014
Alfredo
ES
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    1.0
Genuine Hotels.com guest review
1 night business trip Sep 22, 2014
A Traveler
ES
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
4 night trip Sep 7, 2014
A Traveler
FR

TripAdvisor reviews for Atocha Suites

Overall rating:Based on 35 traveler reviews

Most recent traveler reviews:

Overall Rating
"Beautiful..Wish we could stay some more.."
06/23/15 SangeetaSanghvi Mumbai (Bombay), India
After a horrifying stay in Madrid from 26th May to 28th May, we found Atocha Suites, 16, a beautiful apt. with the best location, so close to the city center. The staff is so professional and always smiling. They showed us the apt and explained all the facilities they had and that in case we need anything more, we can always call them! What a pleasant and completely opposite experience from where we we stayed (Principe 11). For five of us we booked two bedroom apt. The apt was extremely well appointed, extremely clean and had everything that one may need in the apt. The staff extremely courteous and helpful. We toured a few cities and towns in Spain, Atocha was the best among all of them. Unfortunately we could stay at Atocha only for a day as it was time for us to move on to the next destination. Strongly recommend anyone visiting Madrid
Overall Rating
"That's good (for finicky traveleres)"
06/22/15 viktoras2015 Kaunas, Lithuania
Excellent location, reasonable price and no need to talk about burn out a one of bulb in bathroom, small and dark bathroom, beds like trolley and other small stuff. You just need to open balcony doors and all Spanish city life comes into the room (of course, if your room is in the right side). My recommendation for finicky travelers.
Overall Rating
"Clean and comfortable. Windows and light blocking panels aided sleep."
06/12/15 lcjnavarro San Antonio, Texas
Have traveled to Europe before, but this was my first trip to Spain. Staying in an apartment was also a first. I would liken it to staying in a cabin more than a hotel. We (two adults and a six year old) chose this place because of the location (lots of taxis, a few blocks from Puerta del Sol/El Corte Ingles) and the space. The rate was very favorable. Our apartment had a full bath, a kitchen (with washing machine, dishwasher, dishes, cookware, electric kettle, toaster, utensils, dish soap, laundry detergent, etc.), dining table with benches, two long, comfortable sofabeds, a TV, and two (comfortable) single beds pushed together into a king size bed. We also had ample closet space in the entry and bedroom. Iron and ironing board didn't have to be requested. Decor was well-done and mostly IKEA. The tall windows did not have screens, so this requires extra caution with little ones. They were pretty quiet on their own, but the light blocking panels were incredible at shutting out the rest of the outdoor noise and all of the light. This arrangement allowed us to eat in once or twice a day and to (mostly) sleep quite well. We were able to walk to lots of places and not depend on the subway. I ran the dishwasher every night. What I didn't know: - no housekeeping or daily towel service. So be ready to take out the trash/recycle (in the basement) and use your towels for 3-4 days (And if you've never been to Europe, bring your own washcloths as they are not provided. You can purchase a bath pouf or loofa at someplace like El Corte Ingles or perhaps a pharmacy. Washcloths can be found at a linens store). - no toiletries provided beyond handsoap So I agree with other reviews that a guidebook would be helpful. (I would be happy to help them write it!). WiFi was free and a bit flaky. The front door of the place was never locked. It seems like it should have been because it would have been easy to get inside and lurk in the hallway. This is a 24-hour neighborhood in a busy city, so that was troubling. Perhaps I am just paranoid, but a colleague who was staying in another neighborhood in Madrid remarked that the front door should be locked at all times. The desk is not staffed 24 hours. We had some noisy neighbors after 10pm but no one to complain to.
Overall Rating
"Absolutely fantastic"
05/14/15 Kurt B Valletta, Malta
Great location, the apartment was in a central location in madrid. Metro stop Vodafone Sol is very close. Taxis frequently pass throughout this area as well. The staff was really helpful, they recommended places to visit. They also sent a taxi to pick us up from the airport and also accepted to have a packet delivered to their apartments for us to collect upon arrival. It was also a very spacious apartment for 4 people with 2 beds and a sofa bed (very comfy) for 2 persons. The apartment is also equipped with everything you need. Towels and bed sheets are also provided. Surroundingbthe apartment are various bars, restaurants and shops. It is still quiet at nigjt. And we had free WiFi inside our apartment!
Overall Rating
"Good place to stay"
03/28/15 melissa b Schaumburg, Illinois
The room was exactly as described. The staff were very helpful and answered our emails and questions promptly. The entrance threw us off a bit and wasn't sure where to go when we initially arrived. Located in a place where you can walk to just about everything. Would definitely stay again. Wifi was not working well, be prepared for this. Might be a good idea to have an informational brochure/book about the room and general information regarding laundry, trash etc.
Overall Rating
"In the centre, but very simple"
03/27/15 maderuiter Bolsward, The Netherlands
If you are looking for an appartmenthotel in Madrid, you will find Atocha Suites. It is very near Plaza Major and Puerta del Sol and the metro. On the topfloor there are a bunch of appartments. Our appartment had a room with a simple kitchen and a bathroom, upstairs we had two sleepingrooms and a second bathroom. That sounds as luxury. But the appartments are very simple and in fact based on the fact that you are only sleeping there, enjoying Madrid the whole day and evening. I think these appartments are especially used by younger people, who only need to go downstairs and out of the frontdoor and they are surrounded by typical touristattractions, streetplayers, streetnoise and many, many bars and restaurants. A plus is that you have plenty of room. In fact I rather should have chosen for a bit more luxury, away from the center, in a quiet neighbiurhood, near a metrostation. I must say I made a classical misstake: I accepted the room next to the elephator and I had to sleep with wax in my ears.
Overall Rating
"More than i expect!"
03/14/15 BERKAN P
It was a great 4 days for us. Clean ,modern and fully equipped apartment on very central location. Staff were very friendly, professional and they were ready to help for our any needs. I would choose them if were choose again
Overall Rating
"Spacious, Good Value for Money and Superb Location"
02/17/15 Fam_Phua Singapore, Singapore
We were at Atocha Suites for 7 nights. The one bed room apartment is very spacious for 3 of us. The location is superb, metro stations Puerto del Sol, Tirso De Molina and Anton Martin are all within walking distances, and Plaza Mayor is only 7 mins away. The kitchenette with a full size fridge, dishwasher and washing machine is more than adequate, and there is a supermarket 30 meters away. It will be nice if the manager adds in a clock and a wall mirror.
Overall Rating
"Great location, clean and comfortable"
01/27/15 Paula R
We are 3 adult mums and 4, 10-12 year olds. We stayed for 2 nights in January 2015. We booked the 3 bedroom apartment with 2 bathrooms, kitchen and living/dining area. The apartment was spotlessly clean and more than enough space for us all. The free wifi was great as each of the boys had their tablets/ipads with them so could use these on the rare occasion we were in the apartment. Rooms were warm and there was enough towels/bed linen and kitchen utensils for what we wanted. Could be noisy outside as it is a very central location but is sound proofed enough not to disturb too much. 3 very tired boys and Mums - we slept right through! Close to Sol metro (5 minute walk) and Gran Via (15 minute walk) and the Plaza Mayor (5 minute walk) Had a fantastic weekend and would definitely book these again.
Overall Rating
"Great Location but Terrible Rooms"
10/23/14 arpsdevera Manila, Philippines
Together with 2 other friends we checked into Atocha Suites for 2 nights into an apartment suite. The location maybe good for those seeking a bargain room in a hotel surrounded by restaurants and bars, near a bus station and plaza. The corridors were dark and the elevator less than responsive. Atocha is also near the centre of the city and for tourists will find easy access to transport and taxis. But expectation about the service and amenities have to be less than demanding.
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