"A great spot..except for parking"
Stayed here 5 nights on family holiday. Mere steps from Rogers Center and sites. Sobeys grocery close by and it sits in the middle of the Toronto city...with all the beauty and noise of a major world city. This isn't a hotel and the concierge aren't really concerned if you have a problem, which we did with parking. The garage is confusing, with lots […] of connecting doors, etc. The fob didn't work for us, requiring us to wait for an hour while the owner came back to replace it. Read moreGenuine Hotels.com guest review
TerribleGenuine Hotels.com guest review
Le concept d'appartement est très intéressant lorsqu'on passe plusieurs jours au même endroit. C'est un peu comme si on était à la maison avec sa chambre, sa cuisine, son salon. J'avais vu sur le lac, magnifique au levée du soleil. Petits points à améliorer, il n'y avait presque pas de papier de toilette, pas de papier mouchoir, presque pas de chaudron […] pour cuisiner et pas de petite tôle pour faire cuire la nourriture dans le petit poêle. Sinon l'emplacement est super! Read moreGenuine Hotels.com guest review
11/30/14 scott68 Kirkcaldy
Great location, 2min walk to CN Tower,5 min walk to Union Station. Bars and restaurants all close by. Fantastic views from the 39th floor of downtown Toronto. Very clean well presented apartments. Only downside is the parking as we had booked a space but there was none available. Pay parking is close by.
"I didn't want to leave!"
11/16/14 luckyduck_307 Pembroke, Canada
Atlas Suites surpassed by expectations by far! I really didn't want to leave! The location is incredible, the suites are just beautiful, you melt into the bed when you lie down at night. The suites are fully furnished (washer, dryer, stove, coffeemaker, dishwasher all included!). I wasn't a fan of the service (a smile would have been nice, and a little assistance when I ask questions especially when they happened to miss that I asked for parking), and there is a serious issue with parking if your request is not fulfilled. After looking for parking for a good 40 minutes, I finally found a place to park, got to my room... and my frustration melted away. The lack of quality customer service was certainly shadowed by the room. The room is decorated with furniture and other little things that are less expensive (Ikea, Dollarama) but you must be able to look past this. I did feel more comfortable re-washing all of the dishes as there were some spots on them. Also, I would recommend stopping at a grocery store before arriving if you are staying for a few days, including coffee and tea. There is a Starbucks downstairs as well! All in all, it's gorgeous! I will absolutely be staying here again whenever I am in town on business - it's like a home away from home. I recommend it - just be sure to ask for parking!
Stayed at 35 Mariner - A dream-location - parked the car (ask for the parking!) and didn't really need to use it afterwards as there is lots to do in walking distance. Overall there is great value in staying here compared to expensive downtown hotels. Travelling with an infant made the full kitchen and living room worthwhile. A few enhancements would have made this a 5 star review: -Beds could be better - Atlas' relationship with apartment security at front needs to be reconciled :-) as check-in was very akward - place was clean but a few things could be fixed: carpet, bathroom lock and ventilation if these few things were improved I would be shouting this place from the rooftop! I still strongly recommend
"Awesome place to stay in Downtown!"
10/17/14 Ayush J Ottawa, Canada
Pros: - You have superb view of CN tower from balcony - Fully furnished (dining table, sofa and all) - All utilities included (washer/dryer,microwave,stove,dish washer,refrigerator) and even the glasses/plates/pans/spoons/forks and lots of stuff. It is worth mentioning as you don't get them inside room or for free in top hotels even when you are paying a lot of money there. The only thing Hotel will have is cleaning every day which bi-weekly here. - Spacious - Nice ambiance - Cable TV - Literally HIGH SPEED internet. I tested 70mbps on speedtest.net. - And of that in Fair price and that too in DOWNTOWN! Cons: - I did not notice any Really good experience. I will definitely recommend it to my friends and will stay here on the next visit. Ayush
"great view, ok apartment, rubbish service"
08/31/14 traveller88Plymouth Plymouth, United Kingdom
Arrived having booked for 6 people to find two bedrooms. Having hunted in every cupboard finally found a couple of mattresses. Not what you would expect. Pre booked parking but was told by security guard who gave us our keys (as there's no reception, so no one to deal with problems) that we had no parking so had to find public overnight parking. Phoned the number given but only got voicemail and never got reply. Eventually discovered we had parking but as we only had a security guard to talk to this wasn't cleared up immediately as it could have been had there been someone from the company there. Otherwise nice apartment with kitchen and fab view from balcony. Definitely location made this apartment
"Mis-sold. Does NOT have access to pool or leisure facilities"
This building is all about location, location location and it doesn't disappoint in that regard. But that's where the positives end. Negatives for my family of four with two kids ages 8 & 11 were: - REALLY unfriendly concierge; more like security - no access to pool and leisure building (next door) was a big blow. We were told that only leaseholders could use the facilities, so went to building managers to be told that apartments were not supposed to be let on short term basis! Called number on the booking confirmation to get voicemail only (unsurprisingly no one called us back) - Suite was dirty, carpets were badly stained - Second 'bedroom' was a mattress on the floor in a hallway just inside front door - Bathroom door was loose - either would not lock, or not unlock. - Washing machine was very noisy and pretty poor - everything came out a bit tacky. All in all, could do better I would say.
"Stunning views of the CN Tower from your balcony!"
08/28/14 pubble Derby, United Kingdom
If you come to Toronto to see the CN Tower - then this apartment is a must! One block away - literally the Rogers Centre, Aquarium and CN Tower entrance is across the road! The apartment was set out ready for us in a special and welcoming way - stocked with appliances and good crockery etc for 6 including microwave, dishwasher and washer/dryers, as well as a couple of dishwasher tablets and washing up liquids etc - very helpful for travellers. The view from the balcony was superb - must be one of the best in the city with the CN Tower i full view one block away - so close it was hard to take a picture with the ground and the top in one frame!! Watching it change colours at night while having a drink on our balcony was such a joyful experience; and the accessibility to the tourist hop on hop off buses which take you all round the central area for 72 hours on one ticket, was just round the corner. Union station is very close and the Rogers centre was across the traffic lights, less than a block away! We didn't have time for the gym or swim but there was a pool and gym if we wanted. Our only criticism was the pre-information; we thought it was in the CN Convention centre from the description so tried to park in that area to be swiftly but politely told it was not there. It is actually opposite the Rogers centre - which gave better views than the actual convention centre; but I was initially disappointed as thought from the description that it was in the convention centre complex. The pre information how to get to the apartment with useful info you need to print out was not sent till a few days before which meant we couldn't print as we were travelling. This with no wifi while travelling to check emails on the phone meant that we had a problem getting into the building as we tried to park first which you cannot do without having been to reception first to pick up your key fob etc. They were helpful at reception after we have blocked the parking up!! And they let me use the wifi there to check the details; but it could have been easier with more advance information. We also had problems having only one key between two couples; but managed. Otherwise - it was a great stay and we would stay there again if in Toronto. We travelled all around South Eastern Canada staying in a variety of places - this and Niagara were our luxury choices - not cheap but god value for the location and size of apartment, sleeping 2 couples comfortably with a private bedroom and comfy sofa bed.
"my fantastic and memorable stay at atlas suites. I WOULD RECOMEND TO TRY IT ATLEAST ONCE"
08/20/14 Shabbir A
the surrounding areas are very interesting and entertaining. we will remember it for a long time my fantastic and memorable stay at atlas suites. I WOULD RECOMEND TO TRY IT ATLEAST ONCE There is one complaint that it is very difficult to get a booking
"Good location, poor service"
08/13/14 mattcanuck Calgary, Canada
Unit 932 - 36 Blue Jays Way. Positives for this place are the location and comfy beds. Unfortunately, the positives didn't do enough to make our stay enjoyable. Looking at other reviewers, I'd agree that not all rooms (or stays) are created equal. For us, cleanliness of the room could have been better. We found hair on the main floor and the carpeting was quite dirty as well. Cable for the TV's comes with only basic service. The biggest issue we had, though, was service after we noticed there was no shower curtain (or rod) in the bathroom. Management dropped off a new shower curtain next day but wasn't helpful since there was no rod. Mopping up water with two of the four towels didn't help with a family of four. I asked for a partial refund on our stay but none was provided. The explanation was that the shower curtain and rod were housed in the bedroom closet. Apparently it's standard protocol for guests to have to rummage through the closets and install themselves. Put quite a damper on our stay, and the fact they saw no need to make up for it afterwards was disappointing. Given rates are comparable to other hotel properties in downtown Toronto, next time I will stay in a hotel for better service when needed.
"One Major Complaint"
08/10/14 Jamie Y
We just stayed at the Atlas Suites on 35 Mariner Terrace from August 3-9. This is a great location and convenient to everything. The suite itself wasn't bad, but we have one major complaint. They advertise a pool and a fitness center. There is a pool and fitness center located in the building next door, but it is NOT available for these short-term rentals. It is only available for permanent residents. When my kids and I went to use the pool, the front desk person at the pool/fitness center informed us of this fact and said that the management renting these units is very aware of this, yet continues to falsely advertise these amenities. Both the pool and the fitness center were major reasons we decided on this rental, so I'm very disappointed that this was intentionally misrepresented to us. Another complaint is the fact that we went to use the oven one day and it gave off a strong gas odor like the pilot light was not igniting. We called the management and left a message, but no one ever responded to us. In a high-rise of 50+ floors, it seems like a potential gas leak issue would be important, but apparently not. So, we could not use the oven all week (kitchen facilities were another reason we had chosen to rent a condo as opposed to a standard hotel room).
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )