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1 room, 2 adults
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Plaza de Matute 11, Madrid, Madrid, 28012, Spain, ‏‎800-491-6126
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4.1 / 5Excellent

Score breakdown (from 26 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    3.8
  • Comfort
    4.2
  • Condition
    4.2
  • Neighborhood
    4.5
4.0 / 5Excellent
"Great apartment in good location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really liked the area, close to a couple of nice Plazas. Good food in area. Convenient to the Renfe and Metro lines. Apartment, so much more room than hotels !
Genuine Hotels.com guest review
2 night romance trip Oct 12, 2014
Ken
US
4.0 / 5Excellent
"Good location, helpful staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed one night with 3 kids and 2 adults. Beautiful old building with modern appliances. Reception was friendly and helpful. They provided an infant crib and the fold out couch was new and perfect for the kids. Situated between plaza mayor and prada. Easy access to subway.
Genuine Expedia guest review
Other trip Aug 18, 2014
john
US
4.0 / 5Excellent
"great deal, great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Our stay was good. the small kitchen, eating area, and living room are comfortable. Staying there during the week, we don't know if it would be a noisy spot, but then again our room was an interior one. There are bars and discos in the street and at night there were groups of people visibly drunk people that can be a little disconcerting. However, we had no problem and seemed to keep to themselves. The staff was really helpful and they helped us to get to the airport during a Madrid taxi strike. The apartment hotel style was perfect for us: we don't need cleaning everyday or change of towels, daily. We were very close to Museums, sights, good tapas bars, and restaurants. We recommend it and we would stay there again.
Genuine Hotels.com guest review
2 night trip Jun 9, 2014
two people traveling
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Great option for short or long term stays"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Booked the Matute 11 suites the night before my trip to Madrid. The room was spacious, lovely, clean & comfortable. The full kitchen would be great for a longer term stay - fully equipped as well. Located right in the heart of Madrid with restaurants & cafes nearby. Only catch, late arrivals after 21:00 will cost you a late checkin fee. Make sure to read all fine print, as to avoid extra charges! Staff, was very friendly. Would stay here again!
Genuine Hotels.com guest review
1 night business trip Mar 17, 2015
A R
GB
4.0 / 5Excellent
"Great Apart hotel in the centre of everything."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had a twin room which was very clean and modern. Our friends had a double room which was bigger and better; but it was the luck of the draw. Both were very good value for money and ideal for our needs. We all liked the kitchen facility, although we only used it for our breakfast and hot drinks (no kettle) There is a small supermarket next door. Loads of hot water, and good water pressure for the shower. Located in a side street with no noise to disturb sleep Free wi-fi which was great and no drop outs. It was a short walk from the Atocha station and one stop on the Metro (Anton Martin) As for location it was great; it was central for everything. If you want a good Tapas bar try the Lateral in the Puerta del Sol square, which is just around the corner. Great food and service. The staff were very helpful and spoke very good English.
Genuine Expedia guest review
Other trip Nov 25, 2014
Gary
GB
4.0 / 5Excellent
"Nice stay in Madrid"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel is very conveniently located; very vibrant area with a lot of restaurants in the city center, walking distance to the museums, parks, train station, everywhere! Quite a big room with kitchenette,modern design, feels like renovated not a long time ago. Friendly and helpful staff. The reception is open from 10 till 19, but you easlily can reach them on the phone is needed. Free WiFi. Would recommend to stay when in Madrid
Genuine Hotels.com guest review
4 night romance trip Nov 18, 2014
Elena
GB
4.0 / 5Excellent
"Lots of street noise but nice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Great place but very loud street noises
Genuine Hotels.com guest review
1 night romance trip Aug 26, 2014
A Traveler
GB
4.0 / 5Excellent
"Great location and friendly staff"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The location is great. The building is over 200 years old. The studio is a bit small but was clean and modern
Genuine Hotels.com guest review
2 night trip with friends Jul 3, 2014
Ray
AS

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Bonne rapport prix et qualite"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Was a clean hotel. Bonne rapport prix et qualite.
Genuine Hotels.com guest review
1 night romance trip Jan 31, 2015
Brian
FR
4.0 / 5Excellent
"친절한 staff와 가족들 모두 만족스러운 stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
2박3일간 stay하였는데 호텔위치가 중심가에 위치하고 있어서 마드리드분위기를 흠뻑느낄수 있어서 좋았어요. 수퍼와 카페테리어가 50m반경안에 위치하고 있어서 편리했고 주차장은 plaza santa ana공영주차장을 하루20유로에 이용할 수 있게 호텔에서 카드를 제공하여 편하게 머물렀어요. 아파트형 호텔내부는 최근에 리모델링한 듯 깨끗하였음.
Genuine Hotels.com guest review
2 night family trip Apr 30, 2015
JUNGWOOK
KR
3.0 / 5Good
"Localização perfeita ...hotel nem tanto!!!"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Final de viagem já nos deixa pensando ...o ultimo hotel sempre de ser o melhor....chegar tarde em um hotel nunca e bom ...mas chegar e ter q pagar 30 euros por o hotel nao tem recepção após 22 horas nao foi muito agradável.bem fora isso o hotel nao tem recepção apenas um balcão ,,,o quarto e maravilhoso bem decorado grande ,com cozinha ,porém a limpeza deixa a desejar .....mas se eu voltaria ...?apesar da excelente localização ainda gosto de me sentir acolhida ..
Genuine Hotels.com guest review
2 night family trip Apr 15, 2015
A Traveler
BR
2.0 / 5Fair
"40 euros for late check in. No room service"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
I wrote to the hotel that I was arriving late.They first answered me after the date where I evt could cancel my booking that it would cost 40 euros. So I had to pay it. Then when we arrived the door was closed. A neighbour opened. The reception was closed, no phone number to call. I found their number thanks to roaming internet and called. A lady came to the reception. we were about to be homeless in a city we didn't know and we even had to pay the 40 euros. That was a really unpleasant situation. The room was clean and nice at our arrival. but we were told there was NO cleaning service unless you're staying 6 nights at least. We had to go down to the reception to ask for toilet paper and clean towels. The hotel is central and has potential but I would not stay there again.
Genuine Hotels.com guest review
4 night trip with friends Mar 19, 2015
Sami
DK
5.0 / 5Outstanding
"Muchas gracias"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excelente. Muy buena predisposición de todo el personal que integra Matute 11 Suites. Y nos hemos sentido de maravillas en toda nuestra estancia en Madrid
Genuine Hotels.com guest review
3 night family trip Feb 24, 2015
Marcelo Edgardo
AR
4.0 / 5Excellent
"Très bonne situation en centre ville"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hôtel bien situé a proximité du métro et de la gare Attocha. La suite donnée sur une cour intérieur, donc silencieuse. Les parquets sont un peu bruyant et l'on entend les voisins. Nous avons passé un très agréable séjour de 7 jours. Tous les déplacements et visites peuvent se faire à pieds, emplacement idéal pour un séjour touristique et les visites des musées.
Genuine Hotels.com guest review
6 night romance trip Feb 2, 2015
Gerard
FR
5.0 / 5Outstanding
"Отличный отдых"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Отель в старинном доме в центре города. Сохранен дух здания, очень красивый подъезд и холл, двери, лестницы. При этом в номере все удобства, стильное оформление. Обслуживание доброжелательное. Все очень понравилось, готовы рекомендовать друзьям и знакомым.
Genuine Hotels.com guest review
13 night romance trip Jan 16, 2015
MARINA
RU
4.0 / 5Excellent
"Grosszügiges Appartement an guter Lage"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Das Appartement ist zentral und ruhig gelegen und in der Nähe können frische Lebensmittel eingekauft werden. Unser Appartement (Nr. 212) war frisch renoviert. Es ist grosszügig ausgelegt, mit neuem Bett und einem barrierefreiem Designbad. Leider funktionierte das WLAN zuerst nicht und unvernünftige Nachbarn lärmten in zwei Nächten (laut wegen Innenhöfen). Die übrige Zeit war es aber ausgesprochen angenehm.
Genuine Hotels.com guest review
4 night romance trip Dec 5, 2014
Jean Jacques
CH
5.0 / 5Outstanding
"Nice place - but small bed and a bit noisy"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
central place and would stay again. Biggest problem the bed is by far too small for two people! It's a bit bigger than a single bed. In addition, the space is noisy. You hear dogs barking and people walking and talking on the hallway. For sure ear plugs are needed
Genuine Hotels.com guest review
4 night romance trip Dec 3, 2014
A Traveler
IT
5.0 / 5Outstanding
"Aconchegante e charmoso"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Apartamento amplo e confortável para até 4 pessoas. Decoração de ótimo gosto. Localização fantástica, próxima de vários pontos de interesse para os turistas. Pessoal da Matute muito gentil e atencioso. Agradecimento especial a Eva, que nos deu apoio antes e durante a estadia, e ao senhor que fez o nosso check-in, cujo nome não me lembro infelizmente, que foi muito atencioso e nos levou até o estacionaento . Único ponto a melhorar é o sinal do w-fi, que mostrou-se instável durante toda nossa estadia. E, como era de se esperar, por ser uma área de acesso e trânsto restrito, o vaor pago pelo estacionamento foi muitíssimo caro (75 euros por 2 dias e meio, já com desconto de 20% do convênio com o Matute).
Genuine Hotels.com guest review
3 night family trip Nov 16, 2014
OTHO
BR
4.0 / 5Excellent
"Centrico,a excasos metros de parada de metro,"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Estudio realmente limpio y acogedor,con calefaccion por radiador,necesaria ya en la epoca en la q estamos.Y q a pesar de estar en una plaza con afluencia de personal por la diversidad de comercios,se trata de un estudio tranquilo q no deja percibir ruido alguno,tal vez por tratarse de un estudio interior.
Genuine Expedia guest review
Other trip Nov 20, 2014
Dori
ES
5.0 / 5Outstanding
"Un lugar para vivir..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Ubicación inmejorable, interiorismo excelente, la limpieza extrema, el personal encantador, absolutamente tranquilo.... Un oasis en el corazón, de Madrid
Genuine Expedia guest review
Other trip Sep 18, 2014
sportybird
ES
4.0 / 5Excellent
"Edullisesti hyvällä paikall"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hintaan nähden hyvä valinta, mikäli keskikaupunki ja sen kulttuuririennot kiinnostavat. Lyhyt kävelymatka museoihin. Kouluarvosana 8,5.
Genuine Hotels.com guest review
2 night trip Jul 1, 2014
Heebo ja tytär
FI
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
2 night family trip Jun 29, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
6 night trip Jun 24, 2015
A Traveler
MX
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night family trip Jun 4, 2015
Jos
NL
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Sep 12, 2014
JOSE LUIS
ES
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night trip with friends Jul 13, 2014
A Traveler
DK

TripAdvisor reviews for Matute11 Suites

Overall rating:Based on 67 traveler reviews

Most recent traveler reviews:

Overall Rating
"Comfortable apartment accommodation close to metro and shops"
06/21/15 Susan A Alyth, United Kingdom
We enjoyed a 3 night break in Madrid and came across these apartments and booked a studio. It was on the 3rd floor (lift in the building was a big plus!) and it had a living/dining/kitchen area and a double bedroom with en-suite showroom. nicely furnished and reasonably equipped for making snacks and breakfast. Overlooking an inner courtyard, the apartment was quiet and was a welcoming retreat after loads of sight-seeing. Security entry and a fabulous location in the Plaza Matute near to a Metro station meant getting about was easy. There was a small supermarket next to the apartment building so we were able to get stuff for breakfast etc. and not have to carry it far. This was reasonably priced, convenient and comfortable accommodation in a good location.
Overall Rating
"Great Location, Lovely rooms, charming assistance"
05/16/15 Rishabh S Mumbai (Bombay), India
The service apartment is quaint and in a superb location - very close to metro and all the central sites as well as to Atocha Station should you wish to travel out. The apartment was well maintained and very clean. The reception assistance had two different people (one who spoke english and one who didnt). Both where very friendly and helped us out a lot with finding places to go to and routes. The gentlemen who didnt speak english promptly whisked out his phone and used a translator app to help us which was much appreciated. the apartment has grocery stores / supermarkets next door and an ATM at the corner of the lane should you need it. All in all, highly recommended! Wifi was a bit erratic. The locati
Overall Rating
"Too small all in one room..."
05/04/15 Alain B
Perfect location in the city center but just an expensive room with a very frugal equipped kitchen .. all in one room. Pictures look much nicer than the reality shows. But i got the chance to change the room for free. Better chose a hotel including breakfast. I will never chose it again.
Overall Rating
"Such a pleasant surprise"
04/29/15 Shivona T Geneva, Switzerland
When you arrive at the apartment entrance, you cannot begin to imagine what the inside will look like - so beautifully refurbished. Extremely comfortable, well equipped and clean. The staff were so very helpful, they even got us coffee one morning :-). They stored our luggage after check out and got us a taxi to the airport. The location is ideal, you can walk to all the sights and you are close to Calle de Huertes, where there are lots of bars and restaurants. I would go back there again and thoroughly recommend it.
Overall Rating
"Value for money. Loved interior."
04/26/15 Love2travel2012 Vilnius, Lithuania
Usually I prefer to stay at hotels, but this time I was traveling with my family (2 adults, 2 toddlers) and I decided to switch to apartment. It was a really good choice! First of all you get more space in comparison with typical hotel room. Secondary, dining zone is comfy enough + supermarket next door, no problems to make your own breakfast. Location is just great. You are in between of all needed spots in Madrid (walking distance even for kids), next door to restaurants, few seconds from metro. I liked the interior, it has a spirit! Street view is also lovely, and honestly not that noisy as others complain. Only few minuses: low soundproof, so you can hear neighbors perfectly; receptionist does not speak English at all, you need to know at least few Spanish words to communicate. Definitely recommend!
Overall Rating
"Okish"
04/11/15 Jennifer T UK
I stayed there for 2 nights. Receptionist was rude. Room was not very clean, hair in sink and bed, stains on walls and floor, dirty pans. I could also not make out when the reception was open. I am still a fan of the area, however I will not be staying there again.
Overall Rating
"Very nice"
03/15/15 rlwash
Just home from Madrid , we stayed here as a family of three. The studio was spotlessly clean beds very comfortable including the sofa bed. The location was very central easy to get to most place you want to see . The staff were very helpful too .so I will definitely stay here again the next time I visit this lovely city
Overall Rating
"Excellent Apartments in a fantastic Location!"
03/04/15 Sarah B Stevenage, United Kingdom
I have nothing but good things to say about these apartments! We stayed in a studio apartment which was spacious, spotlessly clean, modern but still cosy and very reasonably priced. The location was fantastic, right in the centre of everything. Staff were extremely helpful and friendly. Will definitely stay here next time we visit Madrid!
Overall Rating
"Great Location, Mediocre Accomodations"
01/09/15 lizzy502 Los Angeles, California
Our family of four stayed in a two bedroom apartment right after Christmas. The location is fantastic--easy walk to Plaza Mayor and nearby shopping and restaurants. Also an easy walk to Achoa Train Station and to the Prado museum, Reina Sofia museum and even Rotero Park. The plus to the apartment is essentially its location and the fact that there were beds to accommodate us all (me, husband, two kids), and that it was clean and modern in its appearance. Here are the negatives: tiny, tiny bathroom with a shower so small you can barely turn around in it and absolutely nowhere to put toiletries or towels; beds are very uncomfortable and the room with the double bed had a horrible smell of sewage venting that drove me to the couch on the last night; sheets and towels are thin and cheap; the cooktop is essentially a hot plate and it took 20 minutes to boil water to cook pasta in it; you can hear all the comings and goings of the neighbors, particularly our neighbor that came home each night at 2:30am; the staff does not speak English which can create a few challenges if you do not speak Spanish very well. I would recommend the place primarily for its location and price (we paid about 150 euros a night), but adjust expectations accordingly. Stayed December 2014
Overall Rating
"super location"
12/19/14 Fastnet1968 Shannon, Ireland
super location beside metro station which opens up the whole city to explore. Easy to navigate to airport so save taxi fare which is E30 as against E5 metro fare. Bars,restaurants and cafes on the doorstep. Suitable for people who would prefer to walk around the city as its location is brill for this.Studio was big with well equipped kitchen and shower/wet room very good. Bed was comfortable enough and furniture agreeable .Staff very helpful. Kept in touch by e mail before trip and ensured all went to plan with metro details supplied by them. A little bit of building work going on one morning which was disruptive but front desk did apologise and assured it would not happen again so early. Would recommend.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews