All hotels in Madrid, Spain
1 room, 2 adults
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Plaza de Santa Cruz, 6MadridMadrid28012Spain, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 63 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Vibe
    Awesome vibe
  • WiFi
    Bad internet service
  • Breakfast
    Bad breakfast
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4.0 / 5Excellent
"Good hotel- great price"
Great location and good hotel. Safe and comfortable with so much do to closeby.
Genuine Hotels.com guest review
2 night romance trip Mar 18, 2016
Rowe
US
5.0 / 5Outstanding
"Stay at Hotel Santa Cruz"
Hotel Santa Cruz is in a nice square. Our very clean room was #6 in front of the building. It is very convenient to walk to delightful areas from there. A little noise from square below until around midnight. We must mention we had accidentally left money in our room and the honest staff left it for us on our nightstand.
Genuine Hotels.com guest review
3 night romance trip Aug 31, 2015
Joe
US
5.0 / 5Outstanding
"Hostal better than hotels."
Excellent Hostal one block from Plaza Mayor, close to the most important sights of Madrid. Excellent room, service and localization.
Genuine Expedia guest review
Other trip Aug 21, 2015
Miguel
US
5.0 / 5Outstanding
"Good"
It was a good stay, would recommend to others. Close to everything. Good hostal.
Genuine Hotels.com guest review
2 night trip May 13, 2015
Ever
US
4.0 / 5Excellent
"Hotel in the center of Madrid"
Fantastic location close to Plaza Mayor and Sol. Easy walking distance to the Prado. There is a small restaurant right outside the front door to obtain a reasonable breakfast. I am a very light sleeper and found the constant traffic throughout the night a bit disturbing. Also while we were staying there it seemed that there were a number of school groups with older teenagers out partying and shouting a lot into the early hours of the morning. This no reflection on the Hostal but rather the neighborhood.
Genuine Hotels.com guest review
3 night romance trip Apr 7, 2015
Simon
US
5.0 / 5Outstanding
I had a great stay here. Room was clean and comfortable. Bring ear plugs though - my room faced the street side and late night crowd noise was loud plus the garbage trucks come by every night around 3am. But it was a great price and a great location!
Genuine Expedia guest review
Other trip Mar 25, 2015
A Traveler
US
3.0 / 5Good
"good for young people with lots of energy"
quite noisy, there are student apartment one floor below, they were parties everyday, difficult to sleep, walls very thin in the hostel could hear other people slamming doors. Great area and close to everthing, walking distance, cheap but noisy.
Genuine Hotels.com guest review
4 night romance trip Feb 25, 2015
Lukasz
US
4.0 / 5Excellent
If you need just place to sleep in center of touristic area, it's the very good choice.
Genuine Venere guest review
Other trip Sep 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Incredible Location and Super Clean"
The Santa Cruz is located right next to the Plaza Mayor, the most central location in Madrid. It's walkable to all major attractions. To get in, simply ring the bell and the checkin was seamless and very friendly. There's a living room that faces the square which is quite nice. The room was small but spotless. The window lead to a small courtyard without a view but perfectly reasonable for the price. The hallways were a bit dark at night but it wasn't a big deal since the entrances are secured. The front desk also arranged airport transportation which was easy and a bargain at 9 euros.
Genuine Hotels.com guest review
2 night trip Aug 24, 2014
Joe
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"clean, cozy and close to everything"
Great staff. Run by a friendly couple. They are very helpful recommending places to visit and eat. Room was great for us, but it may be small for American standards. Although the location was perfect for Madrid. Everything was walking distance. If you like to walk and discover Madrid, this is the place. Place was super clean too.
Genuine Hotels.com guest review
6 night romance trip Feb 20, 2016
Mariana
IE
5.0 / 5Outstanding
Fantastic location for touring Madrid. Easy a cess to metro. Nice big room. Good housekeeping. We had everything we needed. If the wifi goes out convince them to flip the breaker switch to reboot the router which is high up. This seemed to work.
Genuine Hotels.com guest review
3 night romance trip Nov 27, 2015
Amanda
GB
4.0 / 5Excellent
"Central Madrid"
I wanted a reasonably priced hostal in the centre of the city, and this filled the bill nicely, being only half a block from the Plaza Mayor.
Genuine Hotels.com guest review
3 night business trip Sep 16, 2015
Robert
GB
5.0 / 5Outstanding
"Nice, basic rooms in great location"
Great location close to Plaza Mayor. Try Museo Del Jamon for great value beer tapas and ham. Good value for this location.
Genuine Hotels.com guest review
2 night trip Jun 1, 2015
David
GB
5.0 / 5Outstanding
"Excellent Hostal"
I was very apprehensive about booking a Hostal, but what a surprise! The room that we were given was, although small, beautifully clean and in excellent condition. It is situated right in the heart of the city making it ideal for sightseeing and for a lively night scene. The staff do not speak much English but we found them to very pleasant & obliging. There were two issues which I feel worth passing on. Firstly, when walking in the building on the ground floor it is not immediately obvious that the entrance is on the second floor. Secondly, we were allocated a room directly facing the Plaza which proved to be very noisy in night and early morning, but there are room away from the square. In summary I would highly recommend this Hostal. Wonderful value for money, I will re-visit.
Genuine Hotels.com guest review
3 night romance trip Mar 9, 2015
Philip
GB
5.0 / 5Outstanding
"great value in great location"
I stayed at the Hostal Santa Cruz for a week. The room with ensuite, air conditioning and tv was very clean. The personal is very friendly and speak basic English. The location is great only one minute from plaza Mayor and la Latina area. The cafeterias on the plaza are great for breakfast, drink and to enjoy the sun, also very friendly service and fair price. I would recommend the Santa Cruz to friends and will surely stay there again.
Genuine Hotels.com guest review
7 night trip Aug 10, 2014
Severine
GB

The following reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
"Todo perfecto."
Muy buen hotel por relación calidad-precio y situación en pleno centro de madrid.
Genuine Hotels.com guest review
Romance trip Apr 16, 2016
JOSEP
ES
3.0 / 5Good
"Für einen 3 Tages Trip in Ordnung!"
Zimmer an sich vollkommen in Ordnung, aber als Doppelzimmer etwas klein. Das Bad war auch extrem klein, man kann sich einmal drehen, kein Platz für eine zweite Person! Auf der Toilette musste man schräg sitzen, grade nicht möglich da man dann mit den Beinen direkt vor der Wand hängt.
Genuine Hotels.com guest review
4 night trip with friends Mar 17, 2016
A Traveler
DE
4.0 / 5Excellent
"Terza volta a Madrid"
Ideale per visitare Madrid a piedi, zona centralissima a poca distanza da tutti i luoghi di maggior interesse, bar ristoranti e negozi di ogni genere a portata di mano. Ottimo rapporto qualità prezzo, stanza piccola ma vivibilissima e molto pulita, il personale è molto gentile e disponibile a dare indicazioni.
Genuine Venere guest review
4 night romance trip Jan 1, 2016
Stefano
IT
4.0 / 5Excellent
Lo mejor que se encuentra muy céntrico. Atención familiar y amable. Si se va en coche muy difícil aparcamiento, incluso en parking municipales.
Genuine Hotels.com guest review
2 night trip with friends Dec 11, 2015
JOSE IGNACIO
ES
3.0 / 5Good
Por la noche hay bastante ruido por parte de otros clientes y parece que nadie hace nada para remediarlo.
Genuine Venere guest review
3 night family trip Nov 26, 2015
José Ignacio
ES
4.0 / 5Excellent
"Centralt och rena rum"
Nära till allt! Rena rum. Liten dubbelsäng och lyhört men vi stördes inte av det. Rekommenderar starkt för de som vill bo billigt och centralt,
Genuine Hotels.com guest review
3 night romance trip Nov 19, 2015
Johanna
SE
4.0 / 5Excellent
Hostal için ise konum çok iyi onun içinde iyi bir şey söyleyemeyeceğim.Temizlik yok, wi-fi kesinlik yok gibi,ses yalıtım,kalorifer duruma göre sabah veya akşam diyemeyeceğim. Genelde soğuk ve gece çok çok soğukkkk
Genuine Hotels.com guest review
3 night trip with friends Nov 19, 2015
Inci
TR
5.0 / 5Outstanding
La estancia estuvo fantástica el hotel es chiquito pero muy bien ubicado súper céntrico limpio muy amables los trabajadores y en muy buenas condiciones. Un poco de ruido en la noche pero es normal si estás entre la plaza mayor y plaza del sol
Genuine Hotels.com guest review
4 night family trip Nov 14, 2015
Lydia Edith
MX
4.0 / 5Excellent
"IMPRESIONANTE"
Perfecto en todos los sentidos,muy bien ubicado,excelente limpieza, trato increible por parte de todo el personal!!! Sin duda repetiremos....
Genuine Expedia guest review
Other trip Nov 5, 2015
A Traveler
ES
4.0 / 5Excellent
"Perfekt läge!!!"
Detta hotell ligger perfekt mitt i centrum och gångavstånd till det mesta. Rummet vi fick var litet men rent och snyggt. Ingen lyx men hade det man behöver för en resa när man ändå är ute nästan hela tiden och i stort sett bara sover på hotellet. Det som var lite negativt var att det var väldigt lyhört, men har man inget problem med det så är det ett mycket bra hotell.
Genuine Hotels.com guest review
3 night family trip Oct 28, 2015
Camilla
SE
5.0 / 5Outstanding
"Sentralt, billig og bra hostell."
Dette var et helt kurrant hostell til en grei penge. Veldig fornøyd med rommet, med tanke på forventet standard. Det har en kjempe beliggenhet i tillegg. Egner seg for de som ikke trenger stor komfor, men vil bo sentralt til en rimeligere pris.
Genuine Hotels.com guest review
2 night trip with friends Oct 21, 2015
A Traveler
NO
3.0 / 5Good
Posizione eccellente in centro città. Pulizia. Spazi minimi. Buono per pochi giorni.
Genuine Expedia guest review
Other trip Oct 28, 2015
A Traveler
IT
5.0 / 5Outstanding
"Muito bem localizado"
O hostal está localizado bem próximo a Plaza Mayor, ou seja, tem uma localização muito central, permitindo acesso rápido a vários pontos turísticos de Madri.
Genuine Hotels.com guest review
3 night romance trip Sep 30, 2015
ANTONIO
BR
2.0 / 5Fair
"besfikelse"
rummet var hel annorlunda än det var har vi bokat, trångt litet utan balkong. I boknings bekräftelse jag hade rum 18 kvm. med balkong i verkligheten max 8 kvm med kass läge
Genuine Hotels.com guest review
3 night romance trip Sep 24, 2015
Wojciech
SE
3.0 / 5Good
"HOTEL BRUYANT DOMMAGE !"
Hôtel très bien situé au centre de Madrid - Malheureusement, notre chambre donnait sur la rue avec beaucoup de passage - le camion poubelle tous les matins et la sirène des camion de pompiers la nuit (caserne à côté de l'hôtel. Impossible de laisser la fenêtre ouverte.
Genuine Hotels.com guest review
5 night romance trip Sep 6, 2015
A Traveler
FR
5.0 / 5Outstanding
"清潔、格安、駅近、フレンドリーなホテル"
一人旅で4泊しました。ボーダフォンソル駅(マドリードの中心となる駅)から徒歩5分程度。デパートやスーパーもあります。 駅前広場は毎日警察が巡回していた。治安は良いと思います。 家族経営らしくアットホームな感じでした。廊下にママチャリがありました。女将さんがとても親切でした。英語通じます。 Wi-Fiも快適でした。 クーラーは日本製、セーフティボックスはありません。唯一気になったのは廊下の声が聞こえること、壁が薄いのかなと思います。 快適に過ごせました、また利用したいです。
Genuine Expedia guest review
Other trip Sep 5, 2015
k
JP
5.0 / 5Outstanding
"Grazioso in posto molto centrale"
Lunghe passeggiate e metro comodissima. Da utilizzare sicuramente per visitare palazzo reale e cattedrale Due fermate di metro per museo thiessen e paseo. Tutti i luoghi da visitare molto vicini
Genuine Expedia guest review
Other trip Aug 13, 2015
merlins57
IT
5.0 / 5Outstanding
Excellente situation à deux pas de la plaza major, personnel très accueillant, chambre très propre.
Genuine Hotels.com guest review
3 night trip with friends Jul 11, 2015
elise
FR
5.0 / 5Outstanding
"Mysig semester!"
Jag och min pojkvän var i Madrid en vecka nu på semestern å vi är så nöjda med vårt val av båda stad och hotell! Det var mycket trevlig personal som gjorde det yttersta för att se till att vi hade det bra. Man ska ha i åtanke om att det inte är ett hotell utan ett hostal men ett mycket fräscht sådant. Det fanns ingen minikyl på rummen å det var nog det enda som skiljer det från ett hotellrum. Vi hade AC inne på rummet och en supermysig liten balkong där vi kunde sitta å äta pizza när vi ville ha en "hemmakväll". Allt som allt är vi supernöjda och nästa gång vi reser till Madrid så bor vi garanterat på Hostal Santa Cruz
Genuine Hotels.com guest review
7 night romance trip Jun 21, 2015
Sara
SE
5.0 / 5Outstanding
Un ostello.... a cinque stelle! Pulitissimo, in pieno centro, proprietari gentili e disponibili. Se dovessi ritornare a Madrid, vorrei pernottare solo lì!
Genuine Venere guest review
Other trip Jun 24, 2015
A Traveler
IT
4.0 / 5Excellent
"Ottima posizione, economicissimo"
Le camere che danno sulla corte interna sono più piccole e offrono una vista poco piacevole, pur essendo pulite e dotate del necessario, quelle che danno sulla strada sono più grandi e con un'ottima vista e sono decisamente superiori al prezzo richiesto che è lo stesso delle camere interne.
Genuine Expedia guest review
Other trip Jun 18, 2015
A Traveler
IT
3.0 / 5Good
"服務很好"
位置很好,近地鐵站,都好方便,服務熱情,環境安靜
Genuine Hotels.com guest review
7 night trip with friends May 20, 2015
LAM LAM
HK
3.0 / 5Good
"Mooi gelegen, schoon en knus maar geluidsoverlast"
De mensen vrouw is aardig en doet haar best maar spreekt geen Engels. Er is heel veel, de hele nacht door, geluidsoverlast en het is heel gehorig dus zeker oordoppen mee! De plek is prachtig.
Genuine Hotels.com guest review
4 night trip Apr 25, 2015
Mathilde
NL
4.0 / 5Excellent
"Excelente ubicación, confortable y muy limpio"
Muy bien ubicado (puerta del sol, plaza mayor) hermosas zonas de paseos, accesible en bus y metro para conexiones ( 20 minutos a pie para Atocha y 30 minutos en metro a Chamartin).
Genuine Hotels.com guest review
3 night romance trip Apr 21, 2015
Pablo
AR
5.0 / 5Outstanding
"Super godt til prisen."
Det var perfekt beliggende, i gåafstand til alt. Alt fungerede perfekt. Vi vil bestemt bo her igen, hvis vores vej falder forbi Madrid igen.
Genuine Hotels.com guest review
5 night romance trip Mar 29, 2015
Birgit
DK
1.0 / 5Poor
"Nothing special"
Wasn't nothing special. Owner smoked inside the building so you could smell the cigarrets inside your room.
Genuine Hotels.com guest review
7 night trip Jan 9, 2015
A Traveler
FI
4.0 / 5Excellent
"Excelente localização"
A localização não poderia ser melhor: ao lado da Plaza Mayor e próximo dos principais pontos turísticos de Madri. Acho que não é indicado para quem precisa sempre de dicas da cidade, já que só vimos alguém na pequena recepção na hora do check-in. O quarto é limpo e arrumado todos os dias. Não há frigobar nem cofre.
Genuine Hotels.com guest review
4 night family trip Mar 10, 2015
Guilherme
BR
4.0 / 5Excellent
"Good value for money"
Excellent location, and that means a lot. Within short walking distance are e.g. Plaza Mayor, La Latina quarters and Puerto del Sol. Kindly staff, I didn't have much to ask from them but I always got quick and friendly response. Hostal itself is quite small, room is actually very small but there are all you need: beds, bathroom with bathtube, flat TV and a balcony. If small room is not a problem for you, I can honestly recommend this hostal.
Genuine Hotels.com guest review
4 night trip Feb 28, 2015
Kari
FI
5.0 / 5Outstanding
"Great value for money, excellent location"
I loved everything about the hostel-its central location, cleanliness, people working there. The only thing that I regretted not having there was a common kitchen or at least some mugs and kettle to make some coffee or tea or prepare something to eat if I got bored of restaurant food. These are just details though and basically I sincerely recommend this place!
Genuine Hotels.com guest review
5 night romance trip Feb 13, 2015
Karolina
PL
4.0 / 5Excellent
"2 gg a Madrid"
Stanza un po' piccola ma confortevole.Staff cordiale. Ubicazione eccellente.
Genuine Hotels.com guest review
2 night trip Jan 26, 2015
A Traveler
IT
4.0 / 5Excellent
"W samym centrum"
Wspaniałe położenie,w centrum miasta, blisko do atrakcji turystycznych i komunikacji miejskiej.
Genuine Hotels.com guest review
5 night family trip Jan 15, 2015
Renata
PL
5.0 / 5Outstanding
"Super sauberes und zentrales Hostal!"
3 Tage Madrid Anfang Dezember, mitten im Zentrum - wir konnten alles, was sehenswert ist gut zu Fuß erreichen - Zimmer war sehr sauber und es hatte sogar eine Heizung, die bei dem kalten Wetter sehr wohltuend war. Das Hostal bietet zwar kein Frühstück an, aber direkt darunter ist ein Café, in dem man sehr gut und für wenig Geld frühstücken kann. An der Rezeption bekam man, je nach Besetzung, gute Auskunft und Tipps. Auch nach dem Auschecken durften wir dort noch unser Gepäck unterstellen, um den letzten Tag nicht mit Koffern durch die Stadt laufen zu müssen oder es für viel Geld am Bahnhof einzuschließen.
Genuine Hotels.com guest review
2 night trip with friends Dec 4, 2014
A Traveler
DE
5.0 / 5Outstanding
"Recommendable!"
A very nice hostal run by super friendly people. A little traffic noise on one side, the other side is more quiet as it faces a pedestrian alley. If I hopefully go back to Madrid, I certainly will stay again.
Genuine Hotels.com guest review
4 night trip Dec 1, 2014
A Traveler
NO
5.0 / 5Outstanding
"Best for least!"
Extremely well situated, clean and sober, with comfortable beds and a nice bathroom. If you want to stay as central as possible, and use your money on other stuff, this is your choice! I'll definately return!!!
Genuine Hotels.com guest review
2 night business trip Oct 21, 2014
Jonas
SE
4.0 / 5Excellent
"Una estancia agradable"
La ubicación del Hostal, idónea y muy céntrica. El servicio y limpieza de la habitación excelente. Para repetir.
Genuine Hotels.com guest review
2 night business trip Sep 30, 2014
MARIA JOSE
ES
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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