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1 room, 2 adults
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Plaza de Santa Cruz, 6, Madrid, Madrid, 28012, Spain, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 33 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.4
  • Comfort
    3.8
  • Condition
    4.4
  • Neighborhood
    4.8
5.0 / 5Outstanding
"Good"
It was a good stay, would recommend to others. Close to everything. Good hostal.
Genuine Hotels.com guest review
2 night trip May 13, 2015
Ever
US
4.0 / 5Excellent
"Hotel in the center of Madrid"
Fantastic location close to Plaza Mayor and Sol. Easy walking distance to the Prado. There is a small restaurant right outside the front door to obtain a reasonable breakfast. I am a very light sleeper and found the constant traffic throughout the night a bit disturbing. Also while we were staying there it seemed that there were a number of school groups with older teenagers out partying and shouting a lot into the early hours of the morning. This no reflection on the Hostal but rather the neighborhood.
Genuine Hotels.com guest review
3 night romance trip Apr 7, 2015
Simon
US
5.0 / 5Outstanding
I had a great stay here. Room was clean and comfortable. Bring ear plugs though - my room faced the street side and late night crowd noise was loud plus the garbage trucks come by every night around 3am. But it was a great price and a great location!
Genuine Expedia guest review
Other trip Mar 25, 2015
A Traveler
US
3.0 / 5Good
"good for young people with lots of energy"
quite noisy, there are student apartment one floor below, they were parties everyday, difficult to sleep, walls very thin in the hostel could hear other people slamming doors. Great area and close to everthing, walking distance, cheap but noisy.
Genuine Hotels.com guest review
4 night romance trip Feb 25, 2015
Lukasz
US
4.0 / 5Excellent
If you need just place to sleep in center of touristic area, it's the very good choice.
Genuine Venere guest review
Other trip Sep 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Incredible Location and Super Clean"
The Santa Cruz is located right next to the Plaza Mayor, the most central location in Madrid. It's walkable to all major attractions. To get in, simply ring the bell and the checkin was seamless and very friendly. There's a living room that faces the square which is quite nice. The room was small but spotless. The window lead to a small courtyard without a view but perfectly reasonable for the price. The hallways were a bit dark at night but it wasn't a big deal since the entrances are secured. The front desk also arranged airport transportation which was easy and a bargain at 9 euros.
Genuine Hotels.com guest review
2 night trip Aug 24, 2014
Joe
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Nice, basic rooms in great location"
Great location close to Plaza Mayor. Try Museo Del Jamon for great value beer tapas and ham. Good value for this location.
Genuine Hotels.com guest review
2 night trip Jun 1, 2015
David
GB
5.0 / 5Outstanding
"Excellent Hostal"
I was very apprehensive about booking a Hostal, but what a surprise! The room that we were given was, although small, beautifully clean and in excellent condition. It is situated right in the heart of the city making it ideal for sightseeing and for a lively night scene. The staff do not speak much English but we found them to very pleasant & obliging. There were two issues which I feel worth passing on. Firstly, when walking in the building on the ground floor it is not immediately obvious that the entrance is on the second floor. Secondly, we were allocated a room directly facing the Plaza which proved to be very noisy in night and early morning, but there are room away from the square. In summary I would highly recommend this Hostal. Wonderful value for money, I will re-visit.
Genuine Hotels.com guest review
3 night romance trip Mar 9, 2015
Philip
GB
5.0 / 5Outstanding
"great value in great location"
I stayed at the Hostal Santa Cruz for a week. The room with ensuite, air conditioning and tv was very clean. The personal is very friendly and speak basic English. The location is great only one minute from plaza Mayor and la Latina area. The cafeterias on the plaza are great for breakfast, drink and to enjoy the sun, also very friendly service and fair price. I would recommend the Santa Cruz to friends and will surely stay there again.
Genuine Hotels.com guest review
7 night trip Aug 10, 2014
Severine
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
Excellente situation à deux pas de la plaza major, personnel très accueillant, chambre très propre.
Genuine Hotels.com guest review
3 night trip with friends Jul 11, 2015
elise
FR
5.0 / 5Outstanding
"Mysig semester!"
Jag och min pojkvän var i Madrid en vecka nu på semestern å vi är så nöjda med vårt val av båda stad och hotell! Det var mycket trevlig personal som gjorde det yttersta för att se till att vi hade det bra. Man ska ha i åtanke om att det inte är ett hotell utan ett hostal men ett mycket fräscht sådant. Det fanns ingen minikyl på rummen å det var nog det enda som skiljer det från ett hotellrum. Vi hade AC inne på rummet och en supermysig liten balkong där vi kunde sitta å äta pizza när vi ville ha en "hemmakväll". Allt som allt är vi supernöjda och nästa gång vi reser till Madrid så bor vi garanterat på Hostal Santa Cruz
Genuine Hotels.com guest review
7 night romance trip Jun 21, 2015
Sara
SE
3.0 / 5Good
"服務很好"
位置很好,近地鐵站,都好方便,服務熱情,環境安靜
Genuine Hotels.com guest review
7 night trip with friends May 20, 2015
LAM LAM
HK
3.0 / 5Good
"Mooi gelegen, schoon en knus maar geluidsoverlast"
De mensen vrouw is aardig en doet haar best maar spreekt geen Engels. Er is heel veel, de hele nacht door, geluidsoverlast en het is heel gehorig dus zeker oordoppen mee! De plek is prachtig.
Genuine Hotels.com guest review
4 night trip Apr 25, 2015
Mathilde
NL
4.0 / 5Excellent
"Excelente ubicación, confortable y muy limpio"
Muy bien ubicado (puerta del sol, plaza mayor) hermosas zonas de paseos, accesible en bus y metro para conexiones ( 20 minutos a pie para Atocha y 30 minutos en metro a Chamartin).
Genuine Hotels.com guest review
3 night romance trip Apr 21, 2015
Pablo
AR
5.0 / 5Outstanding
"Super godt til prisen."
Det var perfekt beliggende, i gåafstand til alt. Alt fungerede perfekt. Vi vil bestemt bo her igen, hvis vores vej falder forbi Madrid igen.
Genuine Hotels.com guest review
5 night romance trip Mar 29, 2015
Birgit
DK
1.0 / 5Poor
"Nothing special"
Wasn't nothing special. Owner smoked inside the building so you could smell the cigarrets inside your room.
Genuine Hotels.com guest review
7 night trip Jan 9, 2015
A Traveler
FI
4.0 / 5Excellent
"Excelente localização"
A localização não poderia ser melhor: ao lado da Plaza Mayor e próximo dos principais pontos turísticos de Madri. Acho que não é indicado para quem precisa sempre de dicas da cidade, já que só vimos alguém na pequena recepção na hora do check-in. O quarto é limpo e arrumado todos os dias. Não há frigobar nem cofre.
Genuine Hotels.com guest review
4 night family trip Mar 10, 2015
Guilherme
BR
4.0 / 5Excellent
"Good value for money"
Excellent location, and that means a lot. Within short walking distance are e.g. Plaza Mayor, La Latina quarters and Puerto del Sol. Kindly staff, I didn't have much to ask from them but I always got quick and friendly response. Hostal itself is quite small, room is actually very small but there are all you need: beds, bathroom with bathtube, flat TV and a balcony. If small room is not a problem for you, I can honestly recommend this hostal.
Genuine Hotels.com guest review
4 night trip Feb 28, 2015
Kari
FI
5.0 / 5Outstanding
"Great value for money, excellent location"
I loved everything about the hostel-its central location, cleanliness, people working there. The only thing that I regretted not having there was a common kitchen or at least some mugs and kettle to make some coffee or tea or prepare something to eat if I got bored of restaurant food. These are just details though and basically I sincerely recommend this place!
Genuine Hotels.com guest review
5 night romance trip Feb 13, 2015
Karolina
PL
4.0 / 5Excellent
"2 gg a Madrid"
Stanza un po' piccola ma confortevole.Staff cordiale. Ubicazione eccellente.
Genuine Hotels.com guest review
2 night trip Jan 26, 2015
A Traveler
IT
4.0 / 5Excellent
"W samym centrum"
Wspaniałe położenie,w centrum miasta, blisko do atrakcji turystycznych i komunikacji miejskiej.
Genuine Hotels.com guest review
5 night family trip Jan 15, 2015
Renata
PL
5.0 / 5Outstanding
"Super sauberes und zentrales Hostal!"
3 Tage Madrid Anfang Dezember, mitten im Zentrum - wir konnten alles, was sehenswert ist gut zu Fuß erreichen - Zimmer war sehr sauber und es hatte sogar eine Heizung, die bei dem kalten Wetter sehr wohltuend war. Das Hostal bietet zwar kein Frühstück an, aber direkt darunter ist ein Café, in dem man sehr gut und für wenig Geld frühstücken kann. An der Rezeption bekam man, je nach Besetzung, gute Auskunft und Tipps. Auch nach dem Auschecken durften wir dort noch unser Gepäck unterstellen, um den letzten Tag nicht mit Koffern durch die Stadt laufen zu müssen oder es für viel Geld am Bahnhof einzuschließen.
Genuine Hotels.com guest review
2 night trip with friends Dec 4, 2014
A Traveler
DE
5.0 / 5Outstanding
"Recommendable!"
A very nice hostal run by super friendly people. A little traffic noise on one side, the other side is more quiet as it faces a pedestrian alley. If I hopefully go back to Madrid, I certainly will stay again.
Genuine Hotels.com guest review
4 night trip Dec 1, 2014
A Traveler
NO
5.0 / 5Outstanding
"Best for least!"
Extremely well situated, clean and sober, with comfortable beds and a nice bathroom. If you want to stay as central as possible, and use your money on other stuff, this is your choice! I'll definately return!!!
Genuine Hotels.com guest review
2 night business trip Oct 21, 2014
Jonas
SE
4.0 / 5Excellent
"Una estancia agradable"
La ubicación del Hostal, idónea y muy céntrica. El servicio y limpieza de la habitación excelente. Para repetir.
Genuine Hotels.com guest review
2 night business trip Sep 30, 2014
MARIA JOSE
ES
5.0 / 5Outstanding
"OTTIMA POSIZIONE"
TUTTO PERFETTO LA STANZA UN PO PICCOLA
Genuine Hotels.com guest review
5 night family trip Sep 4, 2014
FRANCO
IT
4.0 / 5Excellent
"Freundliche und saubere Unterkunft im Zentrum!"
Das hübsch eingerichtete Hostal liegt im zweiten Stock eines Hauses an der Plaza Santa Cruz und man kommt per Treppe oder Aufzug hoch. Die Begrüßung war sehr freundlich und das Einchecken einfach. Mein Zimmer war top ausgestattet mit TV, Klimaanlange und kleinem Balkon und blitzblank sauber!! Da kann sich manches 3-Sterne-Hotel ind Deutschland was abgucken. Das Badezimmer war zwar klein (dicke Menschen werden Probleme bekommen), aber dafür hatte man alles, was man braucht. Meinem Wunsch nach einem kleinen Kissen wurde sofort nachgegangen und auch Wegbeschreibungen an der Rezeption kann man problemlos erfragen. Außerdem liegt das Hostal direkt an der Plaza Mayor (man kann ihn von der Haustür aus sehen) und überhaupt kann man sich gut zu Fuß in der Stadt aufhalten. Zum Schlafen war es trotz der Lage an einem belebten Platz ruhig, nur die Wände des Hauses könnten etwas dicker sein: Ich hätte das Gespräch meiner Nachbarn bei normaler Lautstärke belauschen können, leider kann ich aber kein Portugiesisch. Alles in einem bin ich sehr zufrieden und freue mich, dieses Hostal gebucht zu haben!
Genuine Expedia guest review
Other trip Aug 13, 2014
A Traveler
DE
5.0 / 5Outstanding
"muy buen hotel en todos los aspectos!"
la habitación amplia (comparado con la mayoria de hoteles en europa de la misma categoria) aire acondicionado bien, doble ventana para aislar el ruido, buen servicio y limpieza! el personal muy amable y generoso! la ubicacion maravillosa a unos paso de plaza mayor y de la estacion del metro puerta del sol! muy buen hotel para descansar y disfrutar madrid!
Genuine Hotels.com guest review
2 night family trip Jul 10, 2014
A Traveler
MX
3.0 / 5Good
"centraal gelegen, vlakbij Plaza Mayor"
prijs/kwaliteitverhouding is akkoord.
Genuine Expedia guest review
Other trip Jul 7, 2014
Harry
NL
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night family trip Jul 2, 2015
Stephen
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night romance trip Nov 22, 2014
A Traveler
GB
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night trip with friends Apr 10, 2015
A Traveler
ES
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night romance trip Feb 27, 2015
abdallah
FR

TripAdvisor reviews for Hostal Santa Cruz

Overall rating:Based on 77 traveler reviews

Most recent traveler reviews:

Overall Rating
"Quality exceeds price!!"
06/29/15 Daniel J
For the Price this is truly a fantastic place to live while in Madrid. Theres no breakfast or other meals included, but you are surounded by cafes and restaurants to have your meals. The service is great and the staff are so helpfull. Rooms are nice and they put a pride in keeping it nice while you stay there. Rooms have balconys with a good view of Plaza Santa Cruz and the City life. I would come back!!
Overall Rating
"Centrally located basic hotel"
06/17/15 kalahti
Summary of this Hostal could be said in three words: Location, location, location. Hostal was good itself, no problem with that. Room I got was small with two beds, and when I say small I mean small: you had to bend yourself in order to manage to go from door to bathroom - that tiny space there's between the bed and the wall. But, there's a bed. And there's a TV, balcony, bathroom, small desk, closet for clothes: everything a traveller actually really needs. 24h supermarkets are very close and cafes & some restaurants are in the same block. But when I say location I mean: 1 block to Plaza Mayor, a few blocks (walking distance anyway) to Puerta del Sol, San Gines, Cava Baja, La Latina... so lot of attractive places for morning-, day- and nightrunners just next door. Specifically nightlife "madrileña" is practically there with all its variations. Service was good and friendly. I got answers to my questions, eventhough I didn't spend time in the hotel more than just nights (for sleeping). Anything negative? Maybe stairs make loud noise, but at least it didn't bother me at all. Price-quality is definitely the best. Just remember that small room means a small room!
Overall Rating
"No frills but excellent location and value"
05/22/15 hat776 malta
We were going to Madrid a couple of weeks before Christmas and we wanted a hotel right in the centre. A friend recommended this hotel and we booked it straight away. We had not realised that the hotel occupies one floor of a large building but the room was large and overlooked the square. Still it wasn't at all noisy Furniture and fittings were modern and every thing was very clean. Breakfast was not included but there was a machine from which I could get my coffee fix. (There was also hot chocolate, drinks and snacks). There were numerous cafes serving breakfast in the vicinity including a Mc Donalds that had a breakfast menu. The owners couldn't speak much English but were were very kind and helpful. Wifi was good and on the one occasion it didn't work, they apologised and rebooted immediately
Overall Rating
"Good,clean,convenient at good value"
02/05/15 javian b
Stayed in hostal santa cruz for 3nights.the hostal located very near to plaza mayor,3min walking distance to vodafone Sol metro station.there is carrefour nearby so can buy drink and food.the room is flawless clean.the room is small but ok for us.a bit noisy at night as we slept on a room facing street.can ask for hot water from the owner if you want and they will prepare for us immediately.
Overall Rating
"Amazing value for money"
01/17/15 London_foodies London, United Kingdom
This hostal perfectly located, just next to Plaza Mayor. Our room was quite spacious and very clean. There were no towels in the room, but the staff promptly made up for this. Nice view from the window. Extremely cheap for what you get (although we might have benefitted of an exceptional bargain price).
Overall Rating
"Best Location in Madrid and Pet Friendly"
07/29/14 littlebombs Rota, Spain
This was my second trip to Madrid in two months so I knew exactly which area I wanted to stay in and Hostel Santa Cruz is the most centrally located Hostel, the Best Prices and extremely Clean. We also brought our chihuahua and this hostel is Pet Friendly. The cold Air Conditioner and Clean Shower was much appreciated after long days of walking through the city streets in July. The room has a nice, flat screen television if you get the time but walking out the door of the Hostel is where the best entertainment awaits. Having forgotten my personal soaps, I was pleasantly surprised to find shower gels and a small bar of soap in the bathroom. We slept peacefully as the rooms block the sound from the busy plazas below. Plaza del Mayor is about 100 meters from the front door, Mercado San Miguel is just a walk across the Plaza and the Royal Palace was about a 10 min walk. There are hundreds of places to eat but we enjoyed eating breakfast just around the corner at Mimis. I am planning a return trip to Madrid and I am thankful that I will not have to do my research again on places to stay because I will gladly return to Hostel Santa Cruz.
Overall Rating
"Return visit to Hostal Santa Cruz, Madrid"
06/21/14 Grahame R Chester, United Kingdom
Our third visit to this lovely small hotel, from 12th-15th June . . . as ever it is hard to beat at 55 euros per room, per night, with an unrivalled central Madrid location between the main Sol square and the spectacular Plaza Mayor. The rooms are small but spotless, boasting excellent air con. and also very decent HD televisions . . . should you feel the need for one. No dining facilities, but not a problem as a host of cafes within a five-minute walk! Just a couple of minor gripes . . . they encourage you to save water in the bathrooms, but ours had no plug so the water had to be run for a wet shave; and the basin water was permanently hot!! But that's just minor . . . . for a 'no frills' base in the centre of a capital city the location and price are unbeatable . . . we'll be back.
Overall Rating
"Great location, clean rooms, and very friendly staff"
05/01/14 Rebecca E Glenelg, Australia
I've never stayed in a hostal before so it took a little getting used to. The single rooms that myself and my son had are small and very basic, and the bathrooms are also very small, but they are very clean and serviced daily. I am really pleased with the location, it is so close to everything we have been able to walk everywhere. The staff are very friendly. English is barely spoken (this seems to be very common in Madrid) but we have been able to communicate well enough. They also have a nice little common area and quite good wi-fi. If you are happy with a clean basic room at a very good price in an awesome location then you'll be happy here, I certainly was!
Overall Rating
"Spotless 2 stars room in 5 stars location"
02/24/14 Francy_NL Amsterdam, The Netherlands
We stayed 2 weekend nights in this hostal. The location is super convenient and beautiful. Easy to reach from sol metro station and a few steps away from the beautiful plaza mayor. Lots of restaurants and bars at walking distance, but set away from the noisy streets. The room was small, but had all necessary comforts and was extremely clean as the rest of the hostel. I could see the staff taking good care of the cleaning all day. Internet connection was working properly, although not at high speed. I could not rate it higher, as the shutters are old and the first night we were unable to roll then down. As we reported it, this was immediately fixed. I recommend it to everyone.
Overall Rating
"Great location. Great price"
11/19/13 janelwright decatur
I stayed one night here on an overnig in Madrid. It was easy to get to from airport. Take the Yellow bus to Atocha and the blue 32 or 26 to near sana cruz a small but clean room on 2nd floor (US 3rd floor) there was an elevator. My friend and I paid 45 euros. The staff was so helpful in changing out car pick up location. For a budget hotel it is a perfect choice.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews