All hotels in Zurich, Switzerland
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereHeinrichstrasse 68, Zurich, ZH, 8005, Switzerland, ‏‎800-491-6126
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3.3 / 5Good

Score breakdown (from 15 reviews)

Average rating for:

  • Cleanliness
    3.1
  • Service
    3.0
  • Comfort
    3.2
  • Condition
    3.1
  • Neighborhood
    3.7

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Hotel ok for a short stay"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Room wasn´t cleaned during my stay there. Weird hotel where you have to enter your room through the garden, not the main entrance, which is not very safe. Room was ok, bathroom a bit small. Staff wasn´t very nice, i had to wait for 20min when i arrived until the guy at the front desk finish his personal conversation over the phone. Location is good, 3 tram stops, or 15min walk from the train station with a few bars/restaurants nearby.
Genuine Hotels.com guest review
3 night trip with friends Apr 17, 2015
A Traveler
GB
1.0 / 5Poor
"Poor service"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
They had not recognised my booking and told me to find another hotel. Maybe hotel.com's problem for not passing the details on.
Genuine Hotels.com guest review
1 night business trip May 22, 2014
sam wilson
GB

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"ok. aber Schimmel in der Dusche"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    4.0
leider Schimmel in der Dusche
Genuine Hotels.com guest review
1 night business trip Apr 30, 2015
A Traveler
DE
2.0 / 5Fair
"Not recommend in Zurich"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
The room is relatively small and no lift in this apartment.
Genuine Hotels.com guest review
4 night family trip Apr 20, 2015
A Traveler
HK
3.0 / 5Good
"Excelente relação custo benefício"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Sem café. Tipo flat (quarto com cozinha parcial). Ótima relação custo benefício. Boa localização (perto da estação HB), dois mercados perto. O sistema de checkin não é muito bom (a recepção fica aberta de 10h às 20h). A limpeza do apartamento deixou a desejar. Não tem elevador e nem pessoa para ajudar com as malas. (ficaria novamente pelo valor da hospedagem)
Genuine Hotels.com guest review
4 night romance trip Mar 15, 2015
CLAUDIA
BR
4.0 / 5Excellent
"Nice place in nice area"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Good value for the money - it was clean and the staff was friendly and helpful. They need to refill the kitchenstuff. For us it was ok but if you choose an apartment you would probably expect to be able to fix some simple food.
Genuine Hotels.com guest review
1 night business trip Mar 9, 2015
Chatrine
SE
3.0 / 5Good
"まあ悪くない"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
フロントが10-22時のみなので注意。トラムは至近。ミグロスも至近。中央駅まで歩いて12分。エレベータなしで5階はつらかった。シングルは少し狭いがこんなものか。タオル替えあり,シャンプーあり。WIFI良好。この程度でもスイス価格なので1万3千円とかった。
Genuine Hotels.com guest review
2 night trip Feb 24, 2015
A Traveler
JP
4.0 / 5Excellent
"Close to Zurich HB and Nice Room"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was very appealing, I used the kitchen a few times and easily went to work via the nearby central station.
Genuine Hotels.com guest review
4 night business trip Aug 24, 2014
Morten
DK
4.0 / 5Excellent
"Nettes Apartment"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Ich war in einen Apartment in der Motoren Strasse untergebracht. Alles war neu und sehr gepflegt. Das Internet hat super funktioniert.
Genuine Hotels.com guest review
1 night business trip Jul 2, 2014
BCN
DE
3.0 / 5Good
"Not for business trips"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The room conditions were good and nice. No elevator so be prepared. Bad opening hours for the reception, opens at 9 am, so if you're on a business trips and need to check out early, you have to argue and solve the issue by yourself if you want to store your luggage at the hotel during the day before your flight back... Not service minded staff. But otherwise, pretty cute hotel. Looks better on the images than in reality though. However, general rate 3/5.
Genuine Hotels.com guest review
1 night trip May 27, 2014
Samuel
SE
5.0 / 5Outstanding
"Fenomenal, situación magnífica"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Trato excelente, muy recomendable. Ubicado junto al tranvía, a sólo tres paradas del centro de zurich, de la estación, de la calle más comercial. Súper tranquilo.
Genuine Expedia guest review
Other trip May 19, 2014
fernando
ES
3.0 / 5Good
"Hotellet havde ikke modtaget min reservation"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Det var ganske enkelt ikke eksisterende fordi hotellet havde ingen reservation i mit navn da jeg nåede frem. Reservationen var bekræftet mere end 3 døgn forinden men ikke registreret hos hotellet, og de kæmpede mere end ½ time for at finde et nyt hotel til mig. Det lykkedes men det skaber da store tvivl om hotels.com fungerer tilfredsstillende næste gang.
Genuine Hotels.com guest review
1 night business trip May 12, 2014
J. Poulsen
DK
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip with friends May 22, 2015
Emanuela
IT
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night business trip Apr 28, 2015
A Traveler
CH
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night business trip Oct 28, 2014
A Traveler
DE

TripAdvisor reviews for Casa Heinrich Guesthouse

Overall rating:Based on 91 traveler reviews

Most recent traveler reviews:

Overall Rating
"Staying in this guesthouse - It is a Scam"
05/27/15 YHYMarco Hong Kong
This was the worst hotel/guesthouse in my three weeks Europe travel. First of all, I had to wait for an HOUR for receptionist to provide us the key and room number as NO receptionist attending in the reception. The receptionist told us their hotel was full and overbooked and I needed to walk 15mins to the adjacent hotel. When I entered to the room, the room setting and outlook was completely different from the picture shown in the website which I booked from Hotel.com. Also, the room was very small so that I could not open two lauggages on the ground at the same time. The worst thing was the POOR ventilation and the window was not openable. I needed get the fresh air by opening the Door and corrdior window at the lift lobby whole night. I did complain but they said their room was full and unable to help. Luckily, I was not robbed during my 1 night stay even though it was close to "Red Light" district. The wifi reception was terrible. This was a nightmare and I thought it is a SCAM !! Using the nice picture in the website to attract the tourist and then divert the tourist to other accomodations. If you don't want to spoil your holiday mood, please choose other hotel. I rather pay a bit more money for a better one.
Overall Rating
"Unexpectedly terrible for a city like Zurich"
05/07/15 CaptainBasu Kolkata
First of all, the check in - I don't think we are prepared for a unmanned check-in yet. There are several issues which often you find after you check in a hotel, and they need someone to listen to us right there and to be sorted out. The hotel has a policy of check in between 10 am to 8-pm only. We arrived at 9-Pm and we were to receive a code to open the door and check ourselves in. All charges paid in advance - so no one cares whether you really arrive, are comfortable or not. The machine was tricky and we had to call repeatedly (Expensive roaming International calls for us) until someone came to our rescue and checked us in. Thankfully the guy came, because what was to follow was not expected.There is a automatic key dispenser which gives you the key as you arrive and if you checkout before reception opens, you deposit your keys over there too. This box gave us keys to a room at the attic. It was on the 5th floor (Quite difficult for my father to climb) and even upon request we could not get a room at a lower level. The room was cleaned, .... of all the useful stuffs. Listen to the fun - could not turn the light on,and had to call the guy again - who said, the last boarders must have taken away the card which needs to be inserted to turn on the lights !!! He inserted a visiting card to turn on the lights. He left and we found that the bathroom has a lot of bottles with nothing in them. The hand-soap bottle the shampoo bottle were empty. Kitchen had utensils, but the induction was defective. It could not be turned off. Since this was an attic room, the roof overhang above us, in a weird slope, almost coming over our heads. The place is few stops on the tram from the stations, which was the only good thing. Choose a different place to stay if you happen to arrive at a time after the normal reception hours and make sure that if you are travelling with elders, you get a lower floor room.
Overall Rating
"Its fine"
04/18/15 TayalAnkit Bengaluru (Bangalore), India
We never knew that this Hotel doesn't have lift (escalator) facility otherwise we wouldn't have taken this hotel. Literally we have taken 3 bags (20 kg) using stairs which was really frustrating. Also we have reached 2 hrs before check-in but they don't open the doors before 10 AM though there were people around inside. Room was okay and had a decent kitchen.
Overall Rating
"Comfortable, Smart, Clean"
03/03/15 David M Sydney, Australia
We stayed in the self-contained apartment section of the Casa Heinrich, and it was such a good choice. The room was small, but it was clean, comfortable, and it looked newly renovated. There were fresh towels and toiletries provided each day too. The bed was really comfortable, the bathroom was small, as was the shower, but it was so clean, and new! If you are looking for a well priced apartment within 10 minute walk of the Zurich central station then this is it! There are a heap of restaurants and takeaways in the blocks surrounding the apartments, so food is never an issue for any budget (considering how expensive Switzerland is right now). Be aware, that if you stay in the apartments, reception is a 5 minute walk down the road. The staff were friendly, and always helpful when we asked questions. The only things to watch out for, especially if staying for business, is that the wifi is absolutely unreliable, often dropping out or so slow that it was impossible to just send a basic email or do a skype call. However we were on the 4th floor, so just check with the casa when making your booking for a room that has more reliable service. Also, if you need to iron business shirts, they provide an awesome iron...but no ironing board! On the upside, if you are staying for a while, they have a great laundry with free washing machines and dryers. Oh...you can also open the window if you love fresh air overnight...and the best thing is that it is in a quiet neighbourhood!
Overall Rating
"Worst stay in our one month Europe trip."
01/27/15 ozgur-magnus Istanbul, Turkey
Me and my boyfriend have stayed in Casa Heinrich Apartments for 2 nights, on 13-15 january 2015. I would never stay here after the serious argument we had with the hotel manager just immediately after our arrival, if it wasn't late in the evening and it wouldn't be a burden to look for other places to stay. When i saw the apartment room that the receptionist gave us, i went back to the reception and complained about it; because it wasn't anything like in the descriptions; it was a very basic room which felt like not cleaned and prepared, and we had two single beds although i had booked a room with a double bed. I was told that i had to wait in the line of customers again, for her to deal with my complaint, although i was there before others a few minutes ago and it was her fault that we were given an unprepared room with the wrong type of bed. When i insisted on the problem being taken seriously, she called the manager. The manager told me that the descriptions of the rooms were written as a general description, and they don't reflect the specific rooms. I told him that they had to reflect, but he said that he can't bother with writing separate descriptions for each room! And he suddenly started to insult me saying that if i want something more, i should go somewhere else. When i told him i will rate this negatively on the internet sites, he told me that he would make my evaluations erased claiming that i was lying and that i don't have any proof or witness to prove otherwise! I replied with the same tone saying that he can't treat customers like this and he can't make the evalutions erased, he said "you can't tell me what i can't do; i can do anything i want". Basicly, for the first time in my life i was mocked, insulted, and threatened by a hotel manager. I honestly think this person has psychological problems, and he is a modern time bully. I would never recommend this hotel to anybody, since according to me how you are treated is the most important criteria when choosing a holiday accommodation. There are many accommodation choices in Zurich within this price range, which are at least as good as this one in terms of comfort and location, won't write fake or misleading descriptions, and will definitely treat their guests better.
Overall Rating
"Home away from home"
12/31/14 Editha F
The place is very comfy and restful..very near the train station and important landmarks. All things you need are within reach..we arrived early in this hotel at around 7:30am and the receptionist will only be in at 9am..we were lucky he was earlier so that we were just in time for our tour bus going to Mt. Titlis..
Overall Rating
"Good for overnight stay"
12/28/14 Cathy T Singapore
Location and service good. Around 15min walk to the central train station. There are restaurants and convenience store nearby as well. The 3 of us booked a double room and requested for extra bed upon confirming the booking. However, they did not received our request as a result, the 3 of us had to sleep on a double bed (initially) in a double room without much walking space, else we have to book another single room which was not preferred. If we knew it earlier, we could have booked a bigger room. However, the lady at the front desk was helpful enough to squeeze in an extra bed in our room in the end (bigger rooms are fully booked). Thumbs up for her helpfulness! We had to enter a side gate in order to go to our room; it wasn't connected to the reception. Felt a bit uncomfortable as it was pretty cold and was drizzling that night. The room was clean with kitchenette although was very very small for 3 adults. There wasn't any elevator hence my friend had to drag her luggage up to 3rd floor. The bathroom has all that we need and the water pressure was fine to us, not exactly like what was mentioned in other reviews. Perhaps, they have improved. It is good for an overnight stay (only) and is considered good value for Zurich hotels.
Overall Rating
"Great location for exploring from"
12/23/14 Jon H London, United Kingdom
Casa Heinrich is in a great location, seconds walk from the bars and cafes of Joseffstrasse, and a few minutes from the central train station and many of the key tourist sites. Zurich is not the cheapest city you'll ever visit, but Casa Heinrich is comparatively good value, clean, comfortable and a great base for the city and the surrounding area.
Overall Rating
"Clean rooms, not far from the city centre/main station"
12/18/14 happyfemaletraveller Bengaluru (Bangalore), India
I stayed in a single room with an attached bathroom. Small room and bathroom, but clean. Attached kitchenette with a stove, refrigerator and microwave, basic utensils. The microwave did not work. The hairdryer in the bathroom did not work. No elevator in the hotel; so be prepared to haul your luggage up all the way to the third floor (or more). Free-wifi is included, which works fairly well. No food is provided, but there are plenty of restaurants and grocery stores nearby. The staff at the reception speaks English and German. Check in is at 1500 hours; if you arrive sooner, you will have to wait. There is a facility for early check out. Make sure you don't misplace your keys- there is a penalty. Easily accessible by tram. About a ten minute walk from the Zurich Main Station (Zurich Hauptbahnof). A taxi from the airport will cost you about 60-65 CHF.
Overall Rating
"Clean and tasteful rooms, walking distance to city centre and train station - great value for money especially in Zurich"
12/16/14 SAugarde
The room was larger than we expected which was great. Toiletries and clean towels everyday and a well equipped kitchenette - especially useful when trying to save a bit of money! The hotel was a 10 minute walk from the main train station and bus station and about 15/30 minute walk into the city (depending which area you are goid to(. Overall very good value for money in a rather expensive City!
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