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Family Concierge at Paradisus Esmeralda - All Inclusive, Playa del Carmen

5 Av. Esq Calle 112, Col. Luis Donaldo, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
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All-inclusive beach resort with spa, near Playa del Carmen Main Beach

  • Free WiFi

Main amenities

  • 120 guestrooms
  • Near the beach
  • 4 restaurants
  • Full-service spa
  • Outdoor pool
  • Health club
  • Business center
  • Children's club
  • Air conditioning
  • Laundry service
  • Conference space
  • Concierge services

What’s around

  • Playa del Carmen Main Beach (2 mi / 3.2 km)
  • Guadalupe Church (0.6 mi / 0.9 km)
  • Coco Beach (1.1 mi / 1.7 km)
  • Mamitas Beach Club (1.4 mi / 2.3 km)
  • Quinta Alegria (1.5 mi / 2.4 km)
Outstanding5.0 / 5
  • All the staff at kids club and baby club are the best ! Luisa at the baby club is super…Jan 2, 2015
  • great resort. our concierge, orion, was very friendly and brought my daughter goodies…Dec 25, 2014
See all 7 reviews
From 3,262 reviewsTripAdvisor Traveller Rating

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Hotel Info: ‎866-539-8117‎

from $480
  • Family Concierge Junior Suite Ocean View
  • Family Concierge Junior Suite

At a glance

Key facts

Hotel size

  • This hotel has 120 rooms


  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Children's club


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Accessible parking

Other information

  • All-inclusive

In the hotel

Taking the kids?
  • Children's club
  • Supervised childcare/activities
Food and drink
  • 4 restaurants
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Health club
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Pilates classes on site
  • Scuba diving on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Waterslide
Working away
  • Business center
  • Number of meeting rooms - 14
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 24000
  • Conference space size (meters) - 2160
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Wedding services
  • Elevator/lift
  • Disabled parking
  • Accessible path of travel
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
Things to enjoy
  • In-room massage available
  • Balcony or patio
  • Separate dining area
Freshen up
  • Jetted bathtub
  • Rainfall showerhead
  • Hair dryer
Be entertained
  • 40-inch LCD TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Free WiFi
  • In-room safe
  • Access via exterior corridors

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)
  • Dining availability limited at one or more venues

Kids' club
  • Lunch/buffet

  • Onsite entertainment and activities

Not included
  • Spa/beauty facilities and services


YHI Spa has 14 treatment rooms. Services include sports massages, massages, and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.


Hydro Grill - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Naos - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Vento - This restaurant specializes in Mediterranean cuisine and serves dinner only.

Gabi Club Bar - Onsite bar. Guests can enjoy alfresco dining (weather permitting).

Mole - This restaurant specializes in Mexican cuisine and serves dinner only.

Family Concierge at Paradisus Esmeralda - All Inclusive, Playa del Carmen

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