TripAdvisor reviews for Ziva a Residence
Overall rating:TripAdvisor Traveller Rating: 4Based on 9 traveler reviews
Most recent traveler reviews:
This villa is the best, the staff is outstanding 5 members all of them are so professional you will not want to leave this house ! The house is amazing ! Thanks to Chichi, komang, Aiiyu, Gede and kamto you make my vacation a dream come true! Kisses
This villa is truly outstanding!
The staff led by ChiChi were friendly, courteous and obliging - nothing was too difficult.
The facilities were of a high quality and the location is absolutely perfect.
You are literally 10 mins walking distance to the beach and shops.
You have everything you need plus more in this villa, I would definitely stay here again if I was travelling with a group.
In reading the minimal reviews prior to my visit, I kept my eye out for such things on arrival.
Our party of 6 (x3 couples) have nothing but great memories from ziva residence.
When we arrived we were greeted with a cold drink by the staff who would look after us for the week. The staff are extremely attentive and will assist you with anything you require.
We had Koma, Chichi, Kamto, Ayu and Agu look after us for the week and not one request was too hard everything was done with a smile, even one day when we we were out all day and returned really late chichi was there to greet us and ask as for our breakfast order for the following morning. Our coffee was ready for us every morning and general housekeeping was always done perfectly. The staff are very respectful and will ask you prior to cleaning your room if you are on the property. We never had any issues or concerns.
The property is very clean and well maintained by the staff - linen and towels are changed daily.
We spent a lot of our days by the pool enjoying the facilities of the property - the pool is perfect where half the pool has shade due to a large frangipani tree and half sees sun.
Afternoon tea was served daily at 4pm
The property has staff 24/7.
There is no key to the facility so when you go out you do not need to worry as you ring the doorbell at anytime and kamto will get the door for you. All bedrooms are lockable if you like to lock your valuables. We had iPads and wallets lying around with no concern.
The driver will drive you anywhere in Seminyak with no charge - we appreciated this however we did not have too much of a need only a couple of drop offs as a lot of places were within walking distance and we enjoyed the morning or late night stroll.
A couple things when ordering lunch or drinks they do take some time to arrive as we believe they are brought over from ziva villas, we found it best to go to the supermarket and get our own drinks and head out for lunch. In the last day we asked if we could get some beers, juice and ice and one of the staff actually went to the supermarket for us so we didn't have to go and purchased everything and put it away for us.
Something else we didn't pay attention too or realise until our last day, there is separate toilet downstairs for all, so for those staying upstairs and not wanting to run up to use the bathroom - either use the main rooms below or just behind the kitchen nearest to the coffee machine there is a toilet.
We had 1 black out due to bad weather during our visit but it didn't even last 5 minutes.
The staff were also flexible and accommodating with our late check out due to our late flight.
In summary we really enjoyed our time at Ziva Residence and we would definitely rebook this place on our next visit to Bali. The staff were amazing, the property was exceptional and the location was perfect. Will highly recommend to others looking for a great time in bali.
We stayed at Ziva Residence (3 bedroom villa) for 2 nights. The villa is amazing in term of design and facility. However we had some unexpected experience on the first night. One of our friend dislocate her ankle when she step down on the living room at master bedroom. She’s not expecting the mattress is very soft and there’s uneven level between the floor and the mattress. Therefore she fell down on the mattress and her ankle dislocate.
The experience is not stop there. At around 11pm, we experience the power failure at the villa. The power failure is taking place 4 times and each failure is happening in 15 minutes period each of them. Honestly this incident is very uncomfortable for us because we were sitting in the living room and listening the music and when the power failure happen, we need to set all of them from the beginning again.
Not only that, one of our friend is taking shower when the power failure is happening and she experience some incident where she hit into the bathroom door when she’s trying to go out from the bathroom in total darkness. Because of that, there’s a big scar on her forehead. We called the front office to inform the situation and they said that the power is overload and we need to limit the usage of the electricity. Which is not making any sense because we’ve been using the same electricity from the afternoon and have no problem. We asked the manager to come to explain the situation, but the manager is not in the villa because it’s already midnight. Therefore we asked them to inform the manager to stop by at our villa the next morning.
The manager did come the next morning and explaining the situation and apologies for the incident. He also mentioning that the employee will try to fix the problem on the day so the incident won’t happen again at night.
We also experience another incident where there are some frogs coming to the bathroom at night because the mater bathroom is open air and have open access from outside and the garden itself. Therefore the frogs are coming from the garden into the bathtub and stays there for the whole night.
Another issue is we order the breakfast for the last day. We order the menu from the night before. However, the person didn’t mentioning if there’s additional charge if we’d like to order more than we entitle for the persons. We notice after we have our breakfast, we need to sign the additional charges for extra meal that we order. It’s not the nominal that we need to pay, but they suppose to explain regarding the charges when we order the night before. Even though we asked, but they didn’t say anything.
The villa design is amazing in term of the facility and the layout. However because of the garden design, they need to do something in order to prevent the animals coming into the room. Also there are many mosquito in the living room and the room itself. When we open the drawer, they’re full of dust. It feels like the villa is haven’t been rent for some period, or the housekeeping is not doing their job as suppose to.
Once again, the villa is good in term of design and facility, but they need to pay more attention into their cleanliness and to have their people do their job as supposed to. And the holiday that suppose to be fun and relaxing, is totally become a worry minute by minute during the stay because we never know what we will experience from time to time during the stay.
The Ziwa residence is a well appointed 3 bedroom villa with a superb pool. Its a secluded place comapred to the Ziwa villas, its parent.Its near the Oberoi part of Seminyak and also near the Square. Location and accommodation is superb.
The road to the villa, and to many other villas nearby is very narrow and two cars cannot pass together There is a controller during the day at both ends but at peak hours you could be stuck for awhile.
The service is dedicated and exclusive though dont expect 5 star standards.
Reccommended if you want a party holiday in Seminyak as everything else is too far away.
Our extended family of 6 adults and one child went for Christmas to stay at this villa....the property is nice and modern, the air conditioning works although the sitting area and dining area are not air conditioned. The master bedroom has a very lovely open bathroom but the water channels are dangerous and a breeding ground for mosquitoes...this was a real problem all through our stay. The pool was large and lovely but strangely had no ladder making it difficult to get in and out of the pool.
The staff are very polite but really have no clue about service and even repeated requests relating to our breakfast order could not be fulfilled. It was very frustrating as what we were asking for was not difficult to give but it was almost impossible to get the breakfast right....They would turn up without, when they brought the bread, there was no butter, the toaster was non- functional, they would not set the table properly so we had to sit down for breakfast and the start looking for cutlery and in the meanwhile getting hot coffee or tea was impossible.
One advantage was that for local travel in Semeniyak the villa had a car and driver on stand by. The location is good but the internal roads are very narrow and you can get caught in a long traffic snarl whenever you go out. There are several local spas nearby and they come to the villa and the massages are good and inexpensive.
I would not go back there however as there are many other better options. We booked late and hence our choice was limited.
We have stayed in Seminyak on many occasions and were not disappointed .A spacious 3 bedroom villa with an abundance of space with the location a short walk to the beach . Situated at the rear of KuDeTa we could easily walk to all the special restaurants in eat street , or get the Butler, Dewa to take us . He was a super help for any issue s we encountered in our 2 week stay .The pool is majestic which the kids loved, set with green grass and lovely daybeds to relax on. The villa itself is something special offering all the comforts you would expect of a remarkable property. The staff were excellent and look forward to catching up again next year. Thanks for a super holiday.
This took us by surprise. We were expecting a spacious three bedroom villa and got a gigantically spacious standalone three bedroom villa. The property had a minimalist approach with an outdoor living and dining area with a really big pool.
The best part of the experience was the service, we had an absolute ball and knew that help was available whenever we needed.
I like the concept, good hospitality services nice staff esspecially Butler staff, private villa, large swimming pool privacy nice place for family gathering, nearby to Kudeta restauran, public oberoi beach, Just minor comment about small access public road when we go to the villa
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews