"The hotel was great"
The hotel was great and the staff were always on their game. They will make you feel like you are at home.Genuine Expedia guest review
"Quite nice resort-like apartment"
Location is good for a family. Quite a distance to Dubai and Emarites mall 15 minutes drive to JBR so you will need a car for sure! My kids had great time with the pool, the kids club and gelato shop.Genuine Expedia guest review
"Family short break."
Fabulous, kind and supportive staff. Gorgeous facilities, spacious room with a fully functioning kitchen the perfect size for us with our two small children. We had a lovely stay. Pros: everything from check in and concierge to checkout. Pools are fantastic, heated all with lifeguards, lovely gardens and vendors of coconut milk and fresh juices, although […] I'd prefer they didn't barter their wares as you walk past. Lovely beach with plenty of activities. We travelled with our 5 year old and 1 year old. There was plenty of space in the beautiful room, our eldest slept on the large, double sized sofa bed but they couldn't provide a cot for our 1 year old. We travelled for our anniversary for 1 night and the receptionist said she'd like to offer us a photo shoot as a treat for our special occasion. This was lovely although the bubble burst when we discovered it was a standard service offered to all guests. Cons: the gorgeous bath in our room didn't work. When we filled it after turning on the water heater the water was only luke warm to cold. The plug was also faulty and allowed the water to drain even when closed. The kids got a real chill. Another con was the air con system which automatically comes on when you open the door to the balcony, when we sat outside on the balcony at night it automatically turned on, very cold with our little ones sleeping there. Read moreGenuine Hotels.com guest review
Inconsistent service. Service in restaurants and porters very good but housekeeping very slow (4 calls to receive water); front desk staff on check in very bureaucratic and some of the room service food was stone cold. Expected better of a 5 star property that promises a lot in it's marketing material. Would not recommend. Poor value for money.Genuine Hotels.com guest review
"Amazing stay in dubai"
Best stay I've had in Dubai, totally recommend it!!Genuine Expedia guest review
I wanted to stay moreGenuine Hotels.com guest review
"Perfect resort break"
A luxoury hotel is nothing special without the staff. I'm delighted to stay the staff at Sofitel are just incredible, nothing was too much trouble and everyone went to great lengths to make my stay as enjoyable as possible. A true 5 star experience. Well done!Genuine Expedia guest review
"Luxury retreat in perfect surroundings."
We had a 2 bedroom apartment for 6 nights and had a wonderful time. The staff were brilliant and the facilities from the pools to the gym were splendid. Unfortunately, we did not have board option so were not able to sample the restaurants. Although, we did breakfast at the main restaurant and the 'children eat free' provision was nice. Overall a fabulous […] place and would definetly recommend. Read moreGenuine Expedia guest review
"Relaxation, relaxation and relaxation..."
This hotel is brilliant for children. My girls really liked the slides in one if the pools, the kids club went down as a favourite, in particular the cinema room! The rooms were well proportioned and very nicely decorated, and always very clean. Good stay had by all.Genuine Expedia guest review
"Very beautiful hotel, nice view"
Nice hotel, the apartments are beautiful and very well equipped. The only problem that we had was that the sea was full of jellyfishes, so we couldn't enter in the whole week. I don't know if it's always like this or not, but that disappointed us.Genuine Expedia guest review
"Comfortable nice, clean, safe, big staff are frien"
I feel very important persone warm welcome, compliment drinkGenuine Expedia guest review
Rooms and Facilities are very modern and comfortable. The staff is very friendly and helpful.Genuine Expedia guest review
"very highly recommended"
Stayed in several places over the years in Dubai but this is undoubtedly one of my favs! Perfect location on the Palm with kitchenette, restaurants, pools, spa, amazing gym, and private beach, The housekeeping staff were the best as were the valet on arrival. I would definitely love to stay here again. Only aspect displeasing were the prices at the […] Spa-extortionate! Read moreGenuine Expedia guest review
"Magnifique hotel, service excellent."
Le personnel est tres agreable. L'hotel est vraiment beau. Situé sur la palm avec une ambiance zen, ce qui est tres appreciable. Le Spa est excellent. Taxis classiques ou haut de gamme facilement accessibles. Voiturettes disponibles pour se déplacer facilement à l'interieur du complexe.Genuine Expedia guest review
Helt fantastiskt hotell med väldigt trevlig personal. Bilderna gör det verkligen inte rättvisa!Genuine Hotels.com guest review
"Amazing Hotel and Appartments!"
We had the most amazing time in this Hotel, the Apartments are great and spacious, the bed is like a cloud, kitchen with nespresso and washing machine, all appliances what you need, bathroom WOW. We have stayed at the Atlantis the Palm and Jumeira Beach Hotel previously which were also very good but this was the one we will come back to next year. All […] staff members from reception to lifeguards were so friendly, 6 pools couldn't be better, beach relaxing and protected. Next time we will bring our kids, for us 6******stars!!! Thank you so much. Read moreGenuine Expedia guest review
"Personnel accueillant et à l écoute merci à Isabel"
Très bien super hôtel personnel au petit soin ......Genuine Expedia guest review
"Luxurios Resort at the Palm "
12/27/14 Blu C
Wonderful resort, best Pool ever. Outstanding Service. Rooms are very luxurios, with a great seaview. The newly opened rooftop at the O2 club is fantastic. Valet parking is complimentary. Definitely a resort to memorize and to recommend.
"Christmas and New year"
12/27/14 AaScott2014 Katy, Texas
Best hotel ever. We've been catered to from day one. They know our names when we go for breakfast or lunch. Everything is easy. View is beautiful. Access to pool and beach if right outside our building. Elevators are super fast. The spa is beautiful and has everything I need. Well definitely be back when in Dubai
"Best Hotel on The Palm in Dubai"
12/24/14 Larry H
Great Place to Stay for Families and Friends great outside areas for relaxing and enjoying the sunshine. One of the best Fish Restaurants in Town ! For those that like the Gym and keeping fit the best Gym I have seen in any hotel on my travels
"Sofitel, The Palm Dubai"
12/24/14 Pythonhelier St Helier
Lovely hotel. Outstanding hotel staff. Nice beach. We upgraded to a Junior Suit which was very nice. It is an hour away from Old Dubai and I would recommend getting a taxi otherwise one can lose considerable time getting from A to B. 7 Restaurants all very good but be aware this is a five star hotel so prices are high in particular wine. Happy Hour becomes useful in this respect!
12/23/14 Lama C Abu Dhabi, United Arab Emirates
I spent so much time researching hotels to book a getaway weekend with my husband and finally decided to book at the Sofitel. I booked a room with a sea view, and while checking in, the guy at the concierge tried selling us upgrades, after we turned down his upgrades, he told us dont worry I will give you the room with the best view in this hotel!! The room we were given had a trees view and in no way we could see the sea. It was blocked by 3 palm trees facing our balcony directly! We asked for the room to be changed and it was changed in 30 min to a room on a higher floor. The view was nice but the room itself was lacking something. Definitely not worth what you pay for. We then left the room and went out and asked them to send our luggage to our new room. When we returned 5 hours later our luggage was not in the room, and when we called to inquire about it the staff were lost. After a while they bring us our luggage missing a bag!! We call to ask about the bag and everyone is lost. We ask for the manager on duty and instead they send us security guards to our room to look for the missing bag that never arrived in the first place!!! The matter took about 2 hours to be resolved, the bag was never removed from the car by the bell boy. which means you can't trust them with your luggage. The manager on duty was very nice and kept on apologizing on the incident that happened and gave us an upgrade to a beach suite, but it was 4 am by then and we weren't even able to enjoy our stay because of the exhaustion we were feeling at that time. Our package included a 1 hour spa service for each night booked. Even that experience wasn't pleasant. Overall I would never recommend this hotel to anyone.
"an excellent quality place to stay in Dubai !"
12/23/14 Emilio2024 Neuchatel, Switzerland
the Sofitel DUBAI the Palm is a very good place for a stay of 0ne week or so, not less because of the practical, but time consuming shuttle trip to town and malls. The resort with id beautiful beach and several, different pools is absolutely great. Good advise: the 2 Bedroom appartements are really very convenient, two couples or small families can live in peace ! (even a small room with toilletl/shower for the nanny! The restaurant are rather expensive. Overall services is very pleasant and friendly and (for such a big place opens only since one year) competent and helpful. Worth to check: it seems (according to customer relation services) that arrangements and prices depend on the way of booking... Expl.: Booking.com apparently better restaurant/breakfast deal then Expedia, etc. To be verified. In any case, try to get a deal for the (normally expensive) Breakfast... n.b.. the free WiFi is working extremely slow, paid WiFi relatively expensive. Al in all, the Sofitel the Palm is a very, very good place. I would return any time !
"A good city escape, yet near to iconic dubai but with some drop backs"
12/23/14 B A Doha
We booked this hotel 2 months in advance at a great rate, we choose the sea view room (2 rooms for 2 adults and 2 young children 4&8 years) and were adviced of certain options like breakfast or half board are to be paid at the hotel at a specified rate as the booking option with these were not available in advace purchase. The hotel is around 40km from DXB and 8km upon entry to the palm island. The hotel is located exaxtly right next to the atlantis waterpark parking area right at the furthest tip of the island. We arrived early evening for a 3 day break over the local weekend. Upon arrival we were greated by very friendly and helpful staff. The check in procedure was fast but with drop backs. We wanted to book the breakfast or half board as stated in our booking at the same rate, the staff member laughed back with suprise and said that the rate is double so much for breakfast and that no rate for half board is availabe. That was very disappointing. I also brought up the issue with childrens meal plan, as thier website and my booking confirmation states that children till 9 eat free with thier parents meal plan, she replied after discussion with the manager that only children till 5 are free and 50% for older till 12. So plan to spend double amounts for meals than indicated in sofitel website. The rooms: we were guided to our initial rooms, but the sea view on the 1st floor are to 90% blocked by the palm trees right outside the balcony, so we requested a change and were provided with a bit smaller rooms on the second floor facing the sea, we were happy with them. The hotel offers diffrent room/suite options and location and Apartments which are ideal for families. The facilty has a few outside pools and a young children beach pool area right next to the complementary kids club, which the kids loved. The pools are temperature regulated. But beware, the indoor pool is only for the Spa costumers, this information was not provided or availabe prior to our stay. The hotel offers twice daily complimentary shuttles to nearby shopping malls, but beware of any big events in the nearby Atlantis, we got stucked in a 3 hour traffic jam due to such event from the palm entrance (6km) as there is no other route/way to the hotel exept 1, this could have been avoided if the hotel has informed us. The overall atmosphere is great, the facilities are great, food is fine but very expensive, rooms are spacious and clean and offer sports channels for european football leagues and int. Championship (good for me). Children very friendly hotel. And with genrous tips you are served better every where and with high attention till you leave.
"Excellant hotel, Great service"
12/23/14 Hasna A Madrid
Starting from the main gate security staff till the luggage staff every body was welcoming us and helping us without even asking for that. It is our anniversay and they prepared the room to celebrate the special occasion. The kid's club was great with wonderful facilities, activities and staff. The breakfast was comprehensive and including whatever you think the buffet should include. We tried the maui restaurant twice, it was really good with nice view. The service there was good. The lobby lounge has average service. The housekeeping was excellant. The concierge was helpful. The spa is a must , it is really big with many facilities, separate male and female areas. The room dining menu needs to be improved. They are many local dishes should be added. I loved this hotel by all the means.
12/23/14 BoybytheLake Stockholm, Sweden
This is an average hotel and frankly I would not return. Also I think Jumeirah beach is nicer area. Waiting over an hour for an omelette and then having your waitor dropping sausages on the floor without replacing them, or paying 350 Euros at the hotel restaurant Porter Steakhouse for an average dinner are just couple of examples. However staff is friendly and attentive, however lack the competence to run a 5 star hotel. Most come from very poor countries in East Asia so you still have a heart for them even though their English is almost incomprehensible. Bottom line is chose another hotel.
12/21/14 Eddie C Glasgow
This is a great resort for families and couples and pretty decent for groups. There are lots of great dining options, 1st class spa, a night club, private beach with jetty and friendly staff. I have nothing bad to say about this place it's perfect. You could happily stay for 2 weeks without leaving the resort, there are many activities available including diving and boat trips. It's quite secluded out on The Palm but you're only 20-40 minutes from most of the attractions in Dubai.
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