"Great Summer Break Service Can be improved"
08/19/14 tbntt Riyadh, Saudi Arabia
My family and I spent 9 nights at the Sofitel in the beginning of August for Eid. The Palm is a little bit away from the happening places of Dubai however we rented a car and we didn't mind the drive but as for shops and pharmacies they were about a 20 minute drive away.We stayed in Apartment Building 3 which had parking in the basement so we avoided the long queues for the valet parking service. The apartment building 3currently overlooks a construction worksite of a new hotel being built next door so not the beautiful seaview we expected. Breakfast was very average I have stayed in other Sofitel hotels around the world and they were much better. All the pools closed at 8:00pm and pool service (drinks, food) ended at 6:00pm which I felt was early for the summer time it should be 10:00pm in the summer months. They could also add a kids movie night by the pool, I would recommend more activities for such a large resort. And please add outdoor fans in your outdoor seating areas and balconies! Dubai is one of the hottest cities in the world! Otherwise everything was great, the meals we had @the Porterhouse steak restaurant and Hoong Long Chinese were excellent.The spa was fantastic!!!! My Hammam Maghrabi and facial were also some of the best I ever had (even better than the Maldives)! I Highly recommend the resort for families! You'll love having the washing machine, microwave, stove and large refrigerator! Overall great value for money, would come back again.I hope they can look at other resorts in the area and learn from them.
07/30/14 Myce L
It was very smooth check in time. The people are fantastic & accomodating. Costumer service was top the notch. We got one bedroom apt which was so lovely, clean, style & had everything you need. I love their multiple amazing pool, garden environment in the city. 101% recommend this place. Great people, lovely & relaxing place. This is the nicest place I've stayed in many places in Dubai. Definitely I'll be back here.
"Very good but not perfect!"
07/12/14 Sarah P Dubai, United Arab Emirates
We arrived on the Thursday for a long weekend all the staff at arrival were very friendly and helpful with us and our new born baby. However the following day I was told by a receptionist she would book my spa for me and arrange with next receptionist to call me but no one did so I went and asked to then be told we do not do that but will ring you shortly again no call so I missed out on my treat! We went for a meal and had to send my husbands back as they over cooked the lamb although they were very apologetic and sorted it straight away and it was perfect. We asked to stay in the room for 2 hours extra which they did at no charge which was great but the door was locked so my husband then had to sort out although this didn't take long it just seemed lots of little things were going wrong surprising as it isn't a cheap hotel and do expect more. Other than that all the staff were lovely the room was perfect and everyone helped us throughout our stay. It was very relaxing.
"Someone finally got it right."
06/22/14 mzabudhabi Phoenix, Arizona
When I arrived I was a little disappointed because they couldn't find my reservation (since we had booked through a 3rd party). After about a 30 minute wait we were told to go ahead and go up to our apartment, and that they would call us once everything was worked out. We were given a lift to our fab apartment via a gulf cart. When we arrived we were pleasantly surprised. There was slated tile throughout the apartment (nothing worse than smelly stained carpets in a hotel), sunken tub in the master, full, updated and modern kitchen, nice area to relax on the patio. All of the staff members were SUPER nice and helpful. The spa area was absolutely amazing!!!! I have become a bit of a hotel snob over the years, and I have to say that after staying at the Sofitel Luxury Apartments; it's kind of hard to stay anywhere else. The only downside was that there was construction going on outside of our apartment so the view from our patio wasn't that great, but hopefully it will be complete by the time we return.
"The worst experience in my life!!!!!!!!!!!"
05/10/14 WAFA_ALBESHR UAE
I thought I have booked to stay in 5 star hotel!! "2 bedroom apartment palm view" which should be the best apartment they got in their categories, but I was very shocked when I reached the hotel. I took 45 minutes to chick in the hotel. The staff were very complicated and not not not friendly! More over after we reached the room it was untidy and not clean, dust everywhere, insects, smelly apartment, broken iron board, stains everywhere! Another issue is that you have to travel from the lobby to the apartment building with a buggy car and I guess they have only few because every time you need a buggy it takes you from 15 to 30 minutes to get one. Wireless internet is free but its so slow I barely can do anything on it. Moreover I have ordered an extra bed at 3:00 pm and then they have fixed it at 1:30 AM!!!! I have ordered more shampoo and slippers they just ignore our exact order. The bedding furniture and mattress is not comforting at all, we have suffered all night with our sleep. the air conditioning also operates always auto although I have fixed the fan level, it just goes auto after a while! I really can't explain how bad my stay is, as I'm still in the hotel and I couldn't wait to write my review because I'm very frustrated!!! I'm sure it will be my last time for me and my family to stay in all the Softel chain because of this hotel!!!!!!
"De la beauté, de la gentillesse et de l'espace !"
05/02/14 TANIA26010 Paris, France
Nous avons organisé notre voyage via expédia en indiquant que nous cherchions un hotel avec plage et balcon dans les chambres. On nous a proposé une suite au sofitel Palm pour un prix très correct par rapport aux autres hotels de Dubai ! En fait ce ne sont pas ds suites mais des petits appartements décorés avec beaucoup de gout et parfaitement équipés. Nous sommes dans du luxe avec un service particulièrement efficace, j'ai demandé à changer de changer de chambre pcq les travaux devant me dérangeaient, dès le lendemain matin, un majordome était à ma disposition pour m'aider à tout déménager ! en fait , on a l'impression d'être dans une résidence avec plusieurs piscines ! pas de panique concernant la taille de l'endroit, des petits buggy avec leur chauffeur sont régulièrement dans les allées pour vous emmener d'un endroit à un autre. Parfait hotel pour tout le monde ! les familles ont un vrai coin pour eux, les couples aussi et par conséquent pas de sentiment d'étouffement ! un très bel endroit
"Eleganza & Relax"
Ho soggiornato per 7 giorni in questa splendida struttura,curata nei minimi dettagli,personale attento e qualificato,stanza perfetta,zona mare/piscina completa di tutto...Un ottimo "five star" con SPA & Coiffeur\barbiere,ristoranti di qualsiasi gusto con prezzi abordabili.Possibilita di avere autista o taxi gia fuori dall albergo senza aspettare neanche un minuto!Veramente un ottimo Luxury Hotel consigliato sia per famiglie che per viaggiatori "solitari"
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