All hotels in Dubai, United Arab Emirates
1 room, 2 adults
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Hotels.com reviewsTripAdvisor reviews
4.7 / 5Outstanding

Score breakdown (from 98 reviews)

  • Pool
    Great pool
  • Amenities
    Great amenities
  • Beach
    Beautiful beach
  • Service
    Fantastic service
  • Location
    Location is ok
  • Value for money
    Poor value for money
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5.0 / 5Outstanding
"Great Getaway!"
I would highly recommend getting one of the apartments. Its extremely spacious. Also the sea view room gives you an amazing view of the ocean but also has more privacy than the Palm view. The hotel staff is amazingly accommodating and will be sure to make your stay pleasurable. The room is very luxurious! I would stay there again.
Genuine Hotels.com guest review
3 night trip with friends Sep 3, 2015
Nina
US
3.0 / 5Good
"bad house keeping"
the swiming pool and the sea side closed at 8pm the bar closed at 1.30am so if you were tiered and felt sleep in the middle of your day and wake up at 12 after midnight you should go back to sleep and the house keeping are so bad so if u asked them any thing you should accept it in the next day (not joking)
Genuine Expedia guest review
Other trip Aug 26, 2015
Alowairedhi
US
4.0 / 5Excellent
It was outstanding hotel
Genuine Hotels.com guest review
2 night family trip Aug 1, 2015
sultan
US
5.0 / 5Outstanding
Excellent very welcoming staff. We were upgraded to a fabulous room, thanks to the receptionist Shehta. The apartment was with palm and sea view on 6th floor at apartments 2 building. It is perfectly arranged with lots of amenities. Very neat and convenient for long stays. We simply loved the place.
Genuine Expedia guest review
Other trip Jan 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Hotel"
Rooms are clean, excellent service with friendly staff all of whom spoke English very well. The pool area is very nice but the beach is disappointing since its not a real beach. closest beach is a 15 minute car ride. The hotel is isolated and far from everything except Atlantis which is next door. The food is overpriced at the hotel and not top quality.
Genuine Expedia guest review
Other trip Dec 4, 2014
Ben
US
5.0 / 5Outstanding
"Impressive Hotel with a slight flaw"
This Sofitel is relatively new, we know - we watched it being built down the road from our home. We were excited to try it out and it is as impressive as it looks on the outside. It is stands out from other hotels in Dubai with its individual French Polynesian style. The staff are wonderfully welcoming and always have smiles. And the layout of the hotel is fantastic for everyone, from a family with children, to a couple wanting privacy, to groups travelling together; the hotel rooms and villas are set out in clusters giving you the amount of privacy or exposure that you require as a holiday maker...we really liked that about the hotel! Our only complaint would be the condition of the rooms for such a new hotel. We understand this has more to do with the treatment by other hotel patrons than the standard of the hotel - it is easy to see, people do not care or respect property when it is not their own. Nevertheless, it was a little disappointing that the upholstery items such as sofas and seat cushions were stained and dirty. Overall though, a very nice experience.
Genuine Expedia guest review
Other trip Nov 2, 2014
LM
US
5.0 / 5Outstanding
"Perfect Resort on the Palm"
A very good place to spend time, many varied places to eat, drink and relax and all of them are very good.
Genuine Expedia guest review
Other trip Oct 23, 2014
Dennis
US
5.0 / 5Outstanding
"Great hotel for the family"
Very nice choice of pools and free access to the beach. The Amura Kids' Club was greatly appreciated by our oldest children. Very nice choice of restaurants.
Genuine Expedia guest review
Other trip Oct 11, 2014
A Traveler
US
5.0 / 5Outstanding
"The hotel was great"
The hotel was great and the staff were always on their game. They will make you feel like you are at home.
Genuine Expedia guest review
Other trip Sep 3, 2014
A Traveler
US
4.0 / 5Excellent
"Quite nice resort-like apartment"
Location is good for a family. Quite a distance to Dubai and Emarites mall 15 minutes drive to JBR so you will need a car for sure! My kids had great time with the pool, the kids club and gelato shop.
Genuine Expedia guest review
Other trip Aug 18, 2014
adel
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Luxury indeed"
Premium hotel in awesome location. Long way from city, but next to Atlantis if you want to visit there. Staff amazingly attentive and helpful. Very expensive to do anything though!! We stayed in 2 bedroom apartment which was ENORMOUS with 2 balconies and the largest bathroom.
Genuine Hotels.com guest review
3 night romance trip Mar 31, 2016
Philippa
GB
5.0 / 5Outstanding
"Luxury but at a price"
Stayed in the Sofitel for four nights Feb 16. The hotel and the staff are absolutely fantastic. The location on the palm is great with their own private beach. I cannot fault the hotel in anyway and if you are going to Dubai I highly recommend it. One draw back is that it's on the palm and there isn't anything else close by. The Atlantis is a 15 min walk. Main problem with Dubai in general not just this hotel is they are pricing themselves out of the market. A pint of Heineken was 45 aed. A single vodka was 40aed A soft drink was 20aed. When we were there the exchange rate was €1=4.3aed so it was €11 for a beer. I originally thought this was due to a bad exchange rate but I looked back on when I was there in 2011 and the exchange rate was similar €1=4.7aed. Food was similarly expensive with the average cost of feeding a family of 4 at about €200. Check out all inclusive deals if bringing family
Genuine Hotels.com guest review
4 night family trip Feb 6, 2016
Tomas
IE
5.0 / 5Outstanding
Great service and very friendly staff combined with top quality rooms.
Genuine Hotels.com guest review
2 night family trip Dec 17, 2015
Luc
AS
4.0 / 5Excellent
"Decent 5 star hotel but away from centre"
Good quality 5 star hotel. Location on palm means need for taxis which are cheap but watch out for traffic. Eg 1.5 hrs to downtown area and 1 hr to marina area around 7 pm. staff excellent ( 1 notable exception see below). Accommodation excellent internally with very large apartments with 2 beds for family of 4 BUT make sure if you pay extra for palm view to get a higher floor or you will have paid extra for nothing.
Genuine Expedia guest review
Other trip Oct 28, 2015
A Traveler
GB
4.0 / 5Excellent
"Friends in Dubai"
Stayed in the apartments. Good sized 1 bed. Plenty of room for 3 people. Hotel kindly allowed us to check in early. Facilities were great. Ate in the Chinese restaurant and was dossapointed by the poor selection and cost. Nightclub was not open when we were there. Staff were very helpful though. Would recommend this hotel.
Genuine Hotels.com guest review
4 night trip with friends Sep 17, 2015
conor
IE
5.0 / 5Outstanding
"Everything was PERFECT"
Refreshing/. MAGNIFIQUE
Genuine Hotels.com guest review
3 night romance trip Aug 23, 2015
A Traveler
GB
5.0 / 5Outstanding
"Sofitel on The Palm - luxury"
The Sofitel on the Palm was a really great hotel to stay for luxury and relaxation. The staff were helpful and our room was beautiful, spacious and very comfortable. We were given the top floor with an enormous balcony with fabulous views. The restaurants were expensive but there were free shuttles to the malls which were very handy and where food was more reasonably priced. For a family of 5 the room was perfect with its own kitchen, living room and 3 bathrooms but there were no water sports available on the hotel beach. You could play volleyball, table tennis and the gym was fantastic but the tennis hire was very expensive too. We would stay again.
Genuine Hotels.com guest review
10 night family trip Jul 26, 2015
Mr N
GB
4.0 / 5Excellent
"recommended"
overall is good.comfort hotel. the front dest service needed to be improved.
Genuine Hotels.com guest review
4 night family trip Jul 18, 2015
Sika
AS
4.0 / 5Excellent
"Nice hotel"
Very comfortable
Genuine Hotels.com guest review
1 night trip with friends Jun 10, 2015
A Traveler
IE
5.0 / 5Outstanding
"Short break in Duabi"
Lovely hotel - we stayed in an apartment which was huge. I would recommend the palm view though as the sea view is over a duel carriageway
Genuine Expedia guest review
Other trip Mar 16, 2015
A Traveler
GB
5.0 / 5Outstanding
"beauftiful sea view room"
This trip was a treat for my daughters 21st birthday!! It reached beyond my expectations!! From the moment we arrived the staff were very accommodating, efficient, helpful, we were treated with curtesy and they were so friendly!! The appartment was more like a suite, spacious with tasteful decor! Immaculately clean and modern! Pool service excellent we didn't have to lift a finger, sunbeds were set up for us by staff with complementary towels and water!! Good choice of restaurants and an amazing gym! Guest services were excellent too!! The daily maid laid out flowers on the bed one evening with chocolates as they found out it was a birthday vacation, lovely touch! Definitely stay again!!
Genuine Expedia guest review
Other trip Mar 6, 2015
michele
GB
5.0 / 5Outstanding
"Beautiful hotel!"
Everything was superb. From the service to the quality of food. The beach, hotel staff, etc. Everything was better than could be expected.
Genuine Expedia guest review
Other trip Feb 25, 2015
RR
CA
5.0 / 5Outstanding
"Amazing resort for families and couples alike."
We had a terrific time at The Sofitel The Palm. Our 2 bedroom apartment was enormous and very tastfully decorated we 3 balconies looking over either a pool or the sea. Having a private beach right on your doorstep is a big plus and my kids loved the paddleboarding and other beach activities.We tried 2 of the restaurants while there and both were nice although we did feel a little expensive for what we got. The shuttle bus to the malls and Atlantis were an added bonus and we used them each evening and then got a taxi back. The Taxi cost around £7 so not too bad. The location of this hotel is probably not suited to those wishing to have everything on their doorstep as you do have to travel to everything outside of the resort by bus/taxi but we didn't mind this. Over all we loved it and would go back tomorrow.
Genuine Expedia guest review
Other trip Feb 23, 2015
Ruth
GB
5.0 / 5Outstanding
"5 star luxury"
The hotel was very clean and the staff very helpful,this was at a time when the hotel was at its busiest,all in all we were very impressed ,if there was one thing we had to find fault in, it would be the price of the restaurant food which was way over priced
Genuine Expedia guest review
Other trip Feb 20, 2015
Robbie
GB
5.0 / 5Outstanding
Excellent 1 bed apartment, fantastic bathroom massive feature bath. Very helpful staff and nothing was too much trouble. Great restaurants.
Genuine Expedia guest review
Other trip Feb 17, 2015
Jackie
GB
5.0 / 5Outstanding
"Amazing!!"
Amazing !!
Genuine Hotels.com guest review
1 night family trip Jan 17, 2015
A Traveler
GB
5.0 / 5Outstanding
"One of the best hotel rooms we've ever stayed in!"
The Sofitel apartments were beautiful and very spacious! The food and service in the restaurants was also brilliant. We especially liked the seafood restaurant! Would definitely stay at this hotel again! Ideal for families and couples!
Genuine Hotels.com guest review
8 night business trip Jan 25, 2015
Bradley
GB
5.0 / 5Outstanding
"Amazing Dubai resort!!"
This hotel was amazing. The service and staff were outstanding. We stayed at the apartments which were very comfortable. The restaurants and breakfast buffet were all amazing except for the dinner buffet which was ordinary. Overall, I would definitely stay here again.
Genuine Hotels.com guest review
8 night family trip Jan 18, 2015
A Traveler
GB
5.0 / 5Outstanding
"Luxury Apartment/ Hotel complex on tip of palm"
Amazing hotel and apartments on the end tip of the palm just passsed the Atlantis. We stayed in one bed apartment but has the sofa bed made into a permanent bed , so felt like we were in 2 bed apartment as so roomy. Staff and service attention to detail is amazing. Great breakfast served in Italian restaurant in our apt block. So many pool areas and fantastic beach with fab service. As like all hotels in Dubai food and drink is pricey but that is usual. We ate out around malls in evenings. Only down side to thius hotel is its location from Dubai attractions. It is at the tip of the palm outer road, so taxis are necessary to get to malls, bars etc. Taxis are cheap but due to traffic can take a while. We loved bar 360 and Buddha Bar.Trip up Burj Khalifa must be booked but combine with fountains and Mall of Emirates and Souk.
Genuine Expedia guest review
Other trip Jan 3, 2015
Cazza
GB
5.0 / 5Outstanding
"Flawless stay for a week in a fabulous hotwl"
We rented an apartment for a week.Lots of space,nice decor/design.Washing machine,stove,oven,freezer,toaster,3 TV's etc made it very homely.The hotel is beautiful,very attentive and polite staff.Lovely breakfast buffet,too.Really could not find any fault.
Genuine Expedia guest review
Other trip Dec 21, 2014
Flo
SG
5.0 / 5Outstanding
"Family short break."
Fabulous, kind and supportive staff. Gorgeous facilities, spacious room with a fully functioning kitchen the perfect size for us with our two small children. We had a lovely stay. Pros: everything from check in and concierge to checkout. Pools are fantastic, heated all with lifeguards, lovely gardens and vendors of coconut milk and fresh juices, although I'd prefer they didn't barter their wares as you walk past. Lovely beach with plenty of activities. We travelled with our 5 year old and 1 year old. There was plenty of space in the beautiful room, our eldest slept on the large, double sized sofa bed but they couldn't provide a cot for our 1 year old. We travelled for our anniversary for 1 night and the receptionist said she'd like to offer us a photo shoot as a treat for our special occasion. This was lovely although the bubble burst when we discovered it was a standard service offered to all guests. Cons: the gorgeous bath in our room didn't work. When we filled it after turning on the water heater the water was only luke warm to cold. The plug was also faulty and allowed the water to drain even when closed. The kids got a real chill. Another con was the air con system which automatically comes on when you open the door to the balcony, when we sat outside on the balcony at night it automatically turned on, very cold with our little ones sleeping there.
Genuine Hotels.com guest review
1 night family trip Dec 4, 2014
Kyra
GB
5.0 / 5Outstanding
"Apartments are huge"
Arrived at 2am booked a hotel limo pick up, the driver was amazing and made us feel very special. The hotel also provided a child seat for us. The hotel grounds and rooms are very nice but what makes the stay are the staff. They are so friendly and nothing is too much trouble .
Genuine Expedia guest review
Other trip Oct 23, 2014
A Traveler
AU
3.0 / 5Good
Inconsistent service. Service in restaurants and porters very good but housekeeping very slow (4 calls to receive water); front desk staff on check in very bureaucratic and some of the room service food was stone cold. Expected better of a 5 star property that promises a lot in it's marketing material. Would not recommend. Poor value for money.
Genuine Hotels.com guest review
3 night trip Oct 3, 2014
A Traveler
IE
5.0 / 5Outstanding
"Palm paradise Simply excellent"
We stayed at the Palm Sofitel for 7 nights. From the time you arrive at hotel, its a absolutely excellent experience The service was great, the facilities were perfect. I would say it's the best place to explore the rest of the city from there with a free shuttle service to the main malls. Absolutely excellent and thoroughly recommend Sofitel on the Palm.
Genuine Expedia guest review
Other trip Oct 8, 2014
Hamyun
GB
5.0 / 5Outstanding
"Amazing stay in dubai"
Best stay I've had in Dubai, totally recommend it!!
Genuine Expedia guest review
Other trip Sep 23, 2014
A Traveler
GB
4.0 / 5Excellent
"Wonderful"
I wanted to stay more
Genuine Hotels.com guest review
2 night trip Sep 18, 2014
A Traveler
IE
5.0 / 5Outstanding
"Perfect resort break"
A luxoury hotel is nothing special without the staff. I'm delighted to stay the staff at Sofitel are just incredible, nothing was too much trouble and everyone went to great lengths to make my stay as enjoyable as possible. A true 5 star experience. Well done!
Genuine Expedia guest review
Other trip Sep 18, 2014
Gurp
GB
5.0 / 5Outstanding
"Luxury retreat in perfect surroundings."
We had a 2 bedroom apartment for 6 nights and had a wonderful time. The staff were brilliant and the facilities from the pools to the gym were splendid. Unfortunately, we did not have board option so were not able to sample the restaurants. Although, we did breakfast at the main restaurant and the 'children eat free' provision was nice. Overall a fabulous place and would definetly recommend.
Genuine Expedia guest review
Other trip Sep 10, 2014
shahid
GB
5.0 / 5Outstanding
"Relaxation, relaxation and relaxation..."
This hotel is brilliant for children. My girls really liked the slides in one if the pools, the kids club went down as a favourite, in particular the cinema room! The rooms were well proportioned and very nicely decorated, and always very clean. Good stay had by all.
Genuine Expedia guest review
Other trip Sep 1, 2014
x
GB
5.0 / 5Outstanding
"Very beautiful hotel, nice view"
Nice hotel, the apartments are beautiful and very well equipped. The only problem that we had was that the sea was full of jellyfishes, so we couldn't enter in the whole week. I don't know if it's always like this or not, but that disappointed us.
Genuine Expedia guest review
Other trip Aug 30, 2014
Caro
GB
5.0 / 5Outstanding
"Comfortable nice, clean, safe, big staff are frien"
I feel very important persone warm welcome, compliment drink
Genuine Expedia guest review
Other trip Aug 20, 2014
Najaf
CA
5.0 / 5Outstanding
"Perfect Place"
Rooms and Facilities are very modern and comfortable. The staff is very friendly and helpful.
Genuine Expedia guest review
Other trip Jul 30, 2014
Jorge
GB
5.0 / 5Outstanding
"very highly recommended"
Stayed in several places over the years in Dubai but this is undoubtedly one of my favs! Perfect location on the Palm with kitchenette, restaurants, pools, spa, amazing gym, and private beach, The housekeeping staff were the best as were the valet on arrival. I would definitely love to stay here again. Only aspect displeasing were the prices at the Spa-extortionate!
Genuine Expedia guest review
Other trip Jul 6, 2014
PS
GB
5.0 / 5Outstanding
"Family Loved It!"
It is an impressive hotel with a well trained staff. Only down side was that they can be overwhelmed by too many guests and the service can be very slow. Don't rely on a buggy service when you are in a hurry. Everyone tries their best to serve you well. We stayed in a two bedroom apartment which was ample in space and comfortably luxurious. Restaurants are as good as any other luxurious hotels. Swimming pool selection was a pleasant surprise. My wife and kids would love to stay there again; so would I.
Genuine Hotels.com guest review
4 night family trip May 3, 2014
Vacationer
AS

The following reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"موقع ممتاز للهدوء والخصوصية"
موقع ممتاز للهدوء والاسترخاء والخصوصية وخدمة غرف وضيافة ممتازة ابرز ما يميز الفندق
Genuine Hotels.com guest review
7 night family trip Mar 14, 2016
Ali
AE
5.0 / 5Outstanding
"Great hotel with really nice poolarea"
Great hotel with really nice poolarea. Clean and big apartments. Good service.
Genuine Hotels.com guest review
3 night family trip Jan 23, 2016
Thomas
SE
5.0 / 5Outstanding
"Hotel diferenciado"
Hotel realmente diferenciado, numa localização exclusivíssima (Palm Jumeirah), com uma "praia particular" e com boa oferta de serviços e lazer.
Genuine Hotels.com guest review
3 night romance trip Nov 25, 2015
Gustavo
BR
5.0 / 5Outstanding
"Perhehotellien psrhsimmistoa"
Loistava palvelu, huoneistot täydellisiä lapsiperheelle koska käytössä jääkaappi, pskssrin, pesukone ja keittiö.
Genuine Hotels.com guest review
7 night family trip Nov 8, 2015
Risto
FI
4.0 / 5Excellent
Strand und Wasser Eingang nicht gut. Nicht vergleichbar mit dem offenem Meer.
Genuine Hotels.com guest review
9 night family trip Oct 31, 2015
Andreas
DE
3.0 / 5Good
"großes Hotel, traumhafte Zimmer, schöner Strand"
Wir hatten eine Standsuite, die wunderschön war mit tollem Ausblick. Die Hotelanlage ist sehr groß und es hat trotzdem verschiedene Rückzugsmöglichkeiten mit kleinen, fast privaten Bereichen mit unterschiedlichen Schwimmbädern. Wunderschöne Anlage auf der Palme von Dubai. Leider ist die Sauberkeit beim Frühstück mangelhaft und der Service verdient auch nur Note ungenügend. Die Tische und Stühle sind klebrig und der Frühstückssaal viel zu klein für das Hotel, weshalb man schon für einen Tisch Schlange stehen muss. Bei den Massagen haben wir auch schon besseren Service erlebt.
Genuine Expedia guest review
Other trip Nov 8, 2015
A Traveler
DE
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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