Best feature of the hotel is its location. Room was ridiculously small, even by European standards. Staff was courteous;however, they absolutely will not let you check in early.Genuine Hotels.com guest review
"Great hotel, great location"
I had a really great time in Lisbon and the hotel was excellent. Very clean, great staff, great food at the hotel, and a really wonderful central location. My room had one queen bed and was just fine for one person; two people would have been a bit tight, the room was small and there was no closet or dresser really. Otherwise, great place and Lisbon […] is a wonderful, interesting, quirky city! Read moreGenuine Hotels.com guest review
"Excellent location and wonderful staff"
This hotel is beautiful, the rooms are spacious, clean and modern. A short walk to the waterfront, shopping, subway, and restaurants. When I slept through my wakeup call, they came upstairs to knock on my door so I would not miss my flight. The staff are very thoughtful and I heard them attending to guests in Spanish, English and French. Delightful […] . Read moreGenuine Hotels.com guest review
"Clean and central"
Whilst the room was pretty cramped, it was clean and we didn't spend much time in there anyway. It's central, helpful staff and good breakfasts - which always makes a difference! It's less than a 5 minute walk to good restaurants, the waterfront etc and a 10 minute walk from the old town with all its attractions.Genuine Hotels.com guest review
"noisy and bad service quality"
You HAVE TO wait until 2pm to get your room. The first night, they gave me a tiny room and promised changing a bigger room for me the next day. However, at the second day, i had to package all my stuffs before 12, and waited at the lobby for 2 hours in order to get my new room at 2pm. That is ridiculous.Genuine Hotels.com guest review
"Perfect!! You must stay here!!"
We were so happy with this hotel! The room was beautiful, location was great and mainly the service from reception was exceptional! Room was clean, bed was so comfy. Location good also. We were given great directions and advice on site seeing and local restaurants. The receptionist was so caring, nice and really went out of his way. This was the best […] place we stayed out of our 4 week Europe trip, don't bother looking at other hotels, you must stay here! Read moreGenuine Hotels.com guest review
"Friendly and comfortable"
Great location for exploring the City and surrounds. Exceptionally good value breakfast. Modern hotel with good facilities. Staff keen to assist.Genuine Hotels.com guest review
"My story has a good story"
Hotel only 2 months old. A few teething problems with fridge but really nice room, very kind and helpful staff. We'll placed for access to sea and metro and tram walking areas and elevators to the fort.Genuine Hotels.com guest review
hôtel très bien placé, super petits déjeuners, le personnel à l'écoute et toujours prêt à renseigner, hôtel calme et bien isolé par rapport au bruit de la rue, en bref : très contents !Genuine Hotels.com guest review
"Hotel restaurant juste rénové."
Hôtel très bien situé. Rénové récemment avec des matériaux simples. Personnel très accueillant et disponible. Hall et salle de déjeuner un peu petits et vite saturés. Pas de parking.Genuine Hotels.com guest review
"Beautiful hotel on ideal location"
Lisbon is a georgeous city. The hotel on best location, very clean, brand new and everybody very friendly.Genuine Hotels.com guest review
Nice, neat hotel. Room was very smal but nice enough for sleeping. Keep window closed as street is busy at night as well. The hotel has a nice restaurant. It's placed a bit down in "baixa" but you have a metro very close.Genuine Hotels.com guest review
"Fräscht och centralt hotell"
Bra frukost och suveränt läge (nära till allt). Dock aningen små rum, men perfekt för er som bara vill ha ett ställe att sova och slänga av bagaget och uppleva Lissabon. Bra personal som var bra på engelska och kunde komma med lite tips på vad man kunde hitta på. Skulle mycket väl kunna tänka mig att komma tillbaka.Genuine Hotels.com guest review
"très bon emplacement, service impeccable"
très bien situé au centre ville. chambre agréable. personnel accueillant. à recommander. Bon rapport qualité prix.Genuine Hotels.com guest review
God mat, hyggelig betjening, nyoppusset. Rommet var lite. Veldig god beliggenhet!Genuine Hotels.com guest review
"schönes Hotel mit zentraler Lage in der Rua Ouro."
Der Aufenthalt im Hotel war sehr angenehm mit einem hervorragenden Frühstücksbuffet. Wenn man einen kurzen Aufenthalt plant, bietet sich das Hotel wegen der zentralen Lage gut an.Genuine Expedia guest review
Mycket charmigt hotell med väldigt bra läge. Ta dock inte med stora resväskor då rummen är väldigt små.Genuine Hotels.com guest review
"Chef's food @ Baixa district"
09/20/14 jaime c Sintra, Portugal
I've been there once but the experience was very good. Even if it's a hotel restaurant it definitely does not feel like one. The hotel is modern, minimalist deco, located in Baixa district with good parking close by and all manned of public transport. The restaurant is run by an independent company and the chef served us traditional food with a modern twist. Tasty, imaginative, well presented. Recommendable. Loved it
"Amazing, would highly recommend."
09/18/14 jessbyrne13 Wicklow, Ireland
From the moment we arrived we were greeted with a very warm welcome from Gustavo, he looked after us throughout our stay and he his an asset to the hotel. We absolutely loved My Story, it is in the perfect central location,vwithin walking distance to all tourist, countless numbers of restaurants, bars and cafes. Despite this central location, once you're inside your room you can't hear a sound, which was a huge plus for us as I'm a light sleeper. We stayed in room 110 which was gorgeous, really spacious and clean and the bed was so comfortable. In other reviews people mention lack of wardrobe space, this wasn't an issue for us, we had plenty of space but also we didn't feel the need to unpack absolutely everything. I cannot thank and compliment the staff of My Story enough, from the house keeping staff, to waiting staff to the reception staff, each and every one always had a smile and a friendly hello, they are all amazing. The breakfast was a buffet and had a good selection, all very fresh. We had lunch there when we arrived and it was really tasty. Again this is a beautiful hotel, one if the best we've stayed in, I highly recommend it......now go book it!!!
09/16/14 MacCallum North Lanarkshire, United Kingdom
This hotel is just fabulous. We ended up checking in to My Story as the apartments we had booked in Lisbon were damp and dirty, and we are so glad we did. Everything was spot on, cleanliness, food, staff were all excellent and the hotel is central too but you don't hear any noise. We were so pleased that this hotel saved our holiday and would definitely go back.
09/08/14 Catherine F Manchester
We arrived from the airport at 1am only to be greeted by the perfectly professional and very welcoming Andre who went on to explain everything we needed to know for our stay at the My Story Ouro and directed us to our room. Upon arrival to our room, (208 I think!) we quickly realised that this was the smallest hotel room we had ever been in, this room would have been too small for just myself to stay in, nevermind alonf with my 6ft4 partner! - we were very literally tripping up over each other. I immediately phoned reception to see if we could be moved to an alternative room. Andre explained that the hotel was full on this evening but that it would be sorted in the morning - and indeed it was! And from this moment on we had no other complaints about our stay in the My Story Ouro - in fact, everything was PERFECT! From the beautifully decorated rooms, complete with essential air conditioning, to the exquisitely prepared breakfast and exceptional service from every member of staff we encountered, we left the My Story Hotel feeling extremely happy and relaxed after our stay here. Breakfast at this hotel was my favourite bit about the whole stay! With fresh pastries, cakes, cheese, meats, fruit and scrambled eggs, mushrooms and bacon, there is something for everyone. And I miss it now I'm home! This hotel is perfectly and centrally located for Chiado, Cais Sodre, Belem and Alfama, all of which are in walking distance , and all of which you must see! I must issue a big thank you to Sylvia, Gustavo, Andre and Walter for their seamlessly perfect and professional service and recommendations. A taxi from the airport to this hotel cost 12 euros. However, a taxi back to the airport cost 18 euros due to "luggage charges".
"The best hotel I've ever stayed in."
08/25/14 Amber T Winchester, United Kingdom
I visited Lisbon with my parents for four nights in August 2014. We had two rooms, a single and a double, although mine still had a double bed. Both of the rooms were incredibly clean with excellent facilities - a very comfy bed, two bedside tables, a chest of drawers, two rails with coat hangers, a large television, a safe, and a desk and chair. The en suite bathroom was large, with a powerful shower and roomy sink area. Both of the rooms included air conditioning, which although a little noisy if turned down cold, kept the rooms nice and cool. This also enabled us to have the windows and shutters closed at night to block out any street noise, without getting too hot. We only breakfasted at the hotel, which was lovely, with a wide variety of cakes, pastries, fruit, cold meats and cheeses, teas and (great) coffee, and fresh fruit juice. The hotels location was perfect, as we were able to return to it easily throughout the day because of how central it was. Also, the aerobus from the airport stopped only around the corner from the hotel, which was easy. All of the hotel staff we encountered were very friendly and informative about the city. I would recommend this hotel to anyone - couples, families or solo travellers.
"Excellent hotel could not get better location cannot fault"
08/20/14 Katiebat80 Gloucestershire, United Kingdom
We are a couple in our 30s and we stayed here for 3 nights in August 2014 as it was our 5th wedding anniversary. I honestly cannot fault this hotel and I am really fussy. Everything is walking distance, you are so central here. The hotel is immaculate and really nicely decorated, like a boutique hotel but not at all pretentious. The rooms are spot on. Comfy beds, nice showers, sound proof windows. The breakfast was buffet style with lots of choice, fresh fuit, cheeses, hams, breads, cakes etc and the bar does great food and drinks at other times in the day. If you want a hotel that is right in the centre, not too big and a bit special this one is perfect. We will 100% be going back.
"Good Boutique Hotel"
08/05/14 Amanda N Machu Piccho, Cusco, Peru
Very nice and cute hotel for a mother and daughter holiday. The people working there are nice polite and speak any language you want. They are very helpful. The rooms have a nice decoration and they are clean. They all have air conditioning which is important especially if you are on the top floor. The location is just amazing, it's central and really close to everything you want. The breakfast is international, and has a few portuguese bits and pieces but don't expect a typical portuguese breakfast. The restaurant is nice, they sometimes have on the terrace nice trendy musicians who come and play there and it makes it amazing. All in all a very nice experience, in a beautiful building.
"An Excellent Stay"
08/03/14 DesertTravellers23 Tucson, Arizona
This is a new hotel with modern design made for customer comfort and easy cleaning.for staff. Everything works well since it is all new. The staff is very accommodating and helpful. The ground floor cafe/restaurant serves the hotel breakfast and is open to the public for lunch and dinner. It is surprisingly good. The location of the hotel is excellent for wandering, and taxi hailing by the hotel staff. The top floor has the slanted attic rooms. If this is a concern, book on a lower floor. This was a excellent hotel with great service in a great location. Highly recommended.
"Whoa 4th time in Lisbon...Best hotel yet!"
07/23/14 Alex K New York City, New York
Despite it's 3 star hotel rating it gets a 5 in my book. I'm a New Yorker who cherishes convenience and this was the most conveniently located hotel in Baixa/Chiado and downtown Lisbon. If it's your first time I highly recommend checking this place out. The staff was super helpful and more or less guided my 3 days back in Lisbon to perfection. MUST STAY HERE!
07/22/14 TravelAboutSue Carbondale, Colorado
Spent 10 days in Portugal in May. The last three days were at this hotel in Lisbon. Small exquisitely managed hotel in the heart of the city and within walking distance to attractions. Comfortable beds, nice shower and quiet. Great little restaurant on the main level. Definitely on the return hotel list.
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