All hotels in Lisbon, Portugal
1 room, 2 adults
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Rua Áurea 100, Lisbon, 1100-063, Portugal, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.4 / 5Excellent

Score breakdown (from 124 reviews)

  • Cleanliness
    Clean
  • Service
    Fantastic service
  • Location
    Great location
  • Vibe
    Awesome vibe
  • WiFi
    Good internet service
  • Comfort
    Uncomfortable
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3.0 / 5Good
"Not enough room for a chair"
Tiny room with balcony, not much in the way of toiletries, bring your own, small double bed was comfortable. Not enough room for a chair, not good when staying five nights.
Genuine Hotels.com guest review
5 night romance trip Oct 1, 2015
Dale
US
5.0 / 5Outstanding
"Golden adventure...."
Rooms are small but adequate ... Staff was very helpful and courteous..... Great location ....
Genuine Hotels.com guest review
2 night family trip Sep 2, 2015
Charles
US
5.0 / 5Outstanding
"Would definitely recommend!"
Excellent hotel in the middle of Lisbon! Check-in was great. Chosen because of proximity to transportation and the port. (We took the airport bus to the recommended stop and walked a few blocks to the hotel.) In the middle of the old town, so at first we were worried about a lot of noise, but there were double-windows and it was actually very quiet! Very spacious, modern room for Europe. My only complaint is that the bathroom sink was a little small and it is hard to wash your face without getting water everywhere. Wifi (free) was good, small elevator but functional. Excellent air conditioning. Concierge was helpful. Would definitely recommend!
Genuine Hotels.com guest review
1 night romance trip Aug 19, 2015
Vivian
US
4.0 / 5Excellent
"Great except for low hot water"
Very little hot water, some nights only tepid and no hot water pressure. Otherwise, perfect hotel, great breakfast.
Genuine Hotels.com guest review
3 night romance trip Jul 5, 2015
A Traveler
US
4.0 / 5Excellent
"Excellent hotel in a central location"
Close to everything. Stayed in a top floor room, very new. Slanted ceilings make the room appear a bit small, but it was well appointed with a view of the Castle, which is nicely lit up at night. Breakfast is excellent. There is a restaurant, which I did not eat at, but it did get business. The location is in the Baixa business district, without the tightness of the older Lisbon neighborhoods.
Genuine Hotels.com guest review
3 night romance trip May 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Perfect hotel in the heart of old Lisbon"
We had a wonderful experience staying at this hotel. The rooms are clean and quiet. The hotel is decorated with wit and modern clean lines. I loved the wallpaper that echoed the azuelas (tiles) that are found everywhere in Lisbon. The restaurant had excellent food. Our rate included free breakfast (fantastic) and free WiFi. The best part about our stay was the Hotel Staff. They were warm, helpful, funny, caring and very professional. It was a pleasure staying here! Centrally located, close to Metra stations and the wonderful old neighborhoods.
Genuine Expedia guest review
Other trip Feb 24, 2015
Laura
US
3.0 / 5Good
"Some pros and cons"
The staff was very helpful. The rooms are tiny, there is barely room to walk around the bed or in between the bed and the counter top surface that is meant to be a desk. The bathrooms are modern and everything is clean and works well. The rooms are quiet, even if they face the street due to solid windows. The breakfast is average and an expresso or cappuccino costs extra. It's a good value if you book it on someplace like Hotels.com, half the price we saw posted at the front desk! Great location.
Genuine Hotels.com guest review
3 night trip with friends Jan 3, 2015
Linda
US
5.0 / 5Outstanding
"Great hotel breakfast and service!"
Breakfast was amazing as was the service. The location really is unbeatable. The only down side is that the room is small. If you're over 200lbs, forget about staying here. I would undoubtedly stay here again though (esp since I'm not 200 lbs. lol).
Genuine Hotels.com guest review
5 night romance trip Nov 14, 2014
A Traveler
US
5.0 / 5Outstanding
The staff at My Story were extremely welcoming and helpful. Nothing was too much trouble and they went the extra mile to advise on restaurants and make table reservations on our behalf. The location is excellent, right in the middle of town, yet the double glazed windows and shutters kept the room quiet at night. HIghly recommended.
Genuine Venere guest review
Other trip Nov 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Great find"
Great hotel, perfect location for a fist visit to Lisbon, close to everything. Super friendly staff they were so helpful & always smiling, nothing was a problem. Our room was lovely & bright though small but we expected that as the room size was given on the booking information.
Genuine Hotels.com guest review
3 night romance trip Oct 15, 2014
Maureen
US
4.0 / 5Excellent
"Expedia tried to rip us off."
The hotel is in a great location and has a very helpful staff. We would stay again without question. But I would not book through Expedia. They changed the quoted price after I hit the submit button to finally book the hotel. I had to have my credit card company fight with them to get the difference back.
Genuine Expedia guest review
Other trip Oct 15, 2014
Wade
US
4.0 / 5Excellent
"Great Location"
Best feature of the hotel is its location. Room was ridiculously small, even by European standards. Staff was courteous;however, they absolutely will not let you check in early.
Genuine Hotels.com guest review
3 night trip Aug 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel, great location"
I had a really great time in Lisbon and the hotel was excellent. Very clean, great staff, great food at the hotel, and a really wonderful central location. My room had one queen bed and was just fine for one person; two people would have been a bit tight, the room was small and there was no closet or dresser really. Otherwise, great place and Lisbon is a wonderful, interesting, quirky city!
Genuine Hotels.com guest review
6 night trip Jun 14, 2014
FT
US
5.0 / 5Outstanding
"Excellent location and wonderful staff"
This hotel is beautiful, the rooms are spacious, clean and modern. A short walk to the waterfront, shopping, subway, and restaurants. When I slept through my wakeup call, they came upstairs to knock on my door so I would not miss my flight. The staff are very thoughtful and I heard them attending to guests in Spanish, English and French. Delightful.
Genuine Hotels.com guest review
1 night trip Jun 20, 2014
Aaron
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Short vacation with the girls."
4 nights in Lisbon and this was the perfect hotel for a short break. Very central to everything and the metro was a minute away. The front desk staff was super helpful and was great with restaurant recommendations. They even inquired how our day went.
Genuine Hotels.com guest review
4 night trip with friends Nov 28, 2015
A Traveler
CA
5.0 / 5Outstanding
"October trip with friends"
Great location, extremely helpful staff and excellent food would definitely stay here again.
Genuine Hotels.com guest review
4 night trip with friends Oct 8, 2015
A Traveler
GB
4.0 / 5Excellent
A very pleasant experience, good food and friendly service.
Genuine Hotels.com guest review
4 night romance trip Sep 21, 2015
Clive
IE
5.0 / 5Outstanding
"Great boutique hotel in a central location."
My partner and I enjoyed our stay in historic Lisbon. The Ouro My Story hotel lived up to expectations. It is a boutique style hotel that provides; clean, comfortable and modern rooms and exceptional service. The hotel was very busy and this could be a downside at breakfast - food and coffee could be a little slow to be replenished.
Genuine Expedia guest review
Other trip Jun 28, 2015
Tommy
AU
5.0 / 5Outstanding
"Excellent hotel in great central location"
Recovering at the end of a two week cycle tour, with a last bit of sightseeing in Lisbon, and some present shopping - we found this hotel excellent in every way, and especially liked the location in the centre of the old city, close to tram and rail stations, and a good shopping area just up the hill.
Genuine Expedia guest review
Other trip Jun 20, 2015
Cycle tourist
AU
5.0 / 5Outstanding
"Lovely hotel in good location"
Friendly and helpful staff, clean and comfortable rooms with good sound proofing. Perfect location to explore Lisbon on foot.
Genuine Expedia guest review
Other trip Jun 17, 2015
Cathy
GB
5.0 / 5Outstanding
"Our stay in Lisbon"
The Hotel staff were friendly, helpful and efficient. The only criticism I could make was that the room was very small made even smaller with two large suitcases!
Genuine Hotels.com guest review
1 night romance trip May 30, 2015
A Traveler
GB
4.0 / 5Excellent
"Rooms small BUT!!!"
From first arrival at reception to departure staff very helpful with details of things to do, transport and places to eat. run by a different company the restaurant staff where also very good. Especially the young lady who made the cocktails. The breakfast had excellent selection from hot eggs, bacon, mushrooms and all the usual continental stuff. Rooms are small but very clean and all you need for a good nights sleep. Hotel close to all the city centre tourist areas & 2 minutes from metro and buses.
Genuine Hotels.com guest review
4 night romance trip Apr 6, 2015
JOHN
GB
5.0 / 5Outstanding
"Small room but perfect stay"
We had a wonderful 4 night stay and it is just almost perfect......... Not sure if all rooms are as small as the one we stayed in but ours was tiny and that's the only reason I marked down. Other than that I cannot fault. It's spotlessly clean, the staff are all pleasant and really helpful. The buffet breakfast was a great start to the day, this area can be a little hectic but the staff work so hard to keep tables clean and food well stocked. You will not stay in a better hotel than this.......... Perfect location, wonderful staff, clean - will not hesitate to go back or recommend to family and friends!!
Genuine Expedia guest review
Other trip Apr 4, 2015
tinkerbell
GB
4.0 / 5Excellent
"Very good modern hotel in Baixa District."
Good modern hotel in Baixa District, a few minutes walk from the Metro, and a central area for trams and buses. Very clean and comfortable rooms, but few facilities in the room for storage and hanging of clothes. Therefore best for short city breaks. Excellent front desk staff, very helpful and accomodating. Good breakfasts, but a little cramped if the weather is not warm enough to be seated outside, although the staff are very good at keeping things going along smoothly. Highly recommended for value for money,cleanliness, situation, and excellent staff.
Genuine Hotels.com guest review
5 night family trip Mar 22, 2015
Kenneth
GB
5.0 / 5Outstanding
"Great hotel in a perfect location!!"
Lovely clean and comfortable hotel with efficient and friendly staff. In a perfect location for a visit to Lisbon
Genuine Expedia guest review
Other trip Mar 15, 2015
Martin
GB
5.0 / 5Outstanding
"Best Birthday trip!"
Beautiful hotel in a very centre of Lisbon. Very clean and nicely decorated rooms. Extremely helpful and professional staff. slightly small restaurant which was a bit overcrowded during breakfast time. Hotel has got it's own app that can be downloaded both on iphone and Android phones. App has got build in walking tours with offline maps and detail descriptions of all attractions on the walk. It also have weather and booking system for your next visit. Good tool and I haven't come across any hotel as yet that would offer something like that. In general very pleasant experience!:)
Genuine Expedia guest review
Other trip Mar 5, 2015
Monika
GB
5.0 / 5Outstanding
The hotel is fairly central to all transport links as well as good bars restaurants and shops. The staff can supply you with maps and suggest places to go to visit. Breakfast has a good selection so will suit everyone's taste.
Genuine Expedia guest review
Other trip Feb 15, 2015
Kenny
GB
4.0 / 5Excellent
"Good for a short stay"
This hotel was very clean and well decorated. Rooms were quite small, but space was well used in terms of layout. I would stay there again.
Genuine Hotels.com guest review
2 night romance trip Jan 16, 2015
Gabrielle
IE
4.0 / 5Excellent
"Friendly welcoming hotel"
In the middle of town; convenient for everything we wanted. Knowledgeable staff always willing to give helpful advice concerning trips etc. We were on 5th floor so noise from street below was not a problem.
Genuine Expedia guest review
Other trip Nov 27, 2014
Al
GB
4.0 / 5Excellent
"Amado1"
Very good location, Staff was very helpful Breakfast was excellent
Genuine Hotels.com guest review
3 night romance trip Sep 27, 2014
James
CA
4.0 / 5Excellent
"Clean and central"
Whilst the room was pretty cramped, it was clean and we didn't spend much time in there anyway. It's central, helpful staff and good breakfasts - which always makes a difference! It's less than a 5 minute walk to good restaurants, the waterfront etc and a 10 minute walk from the old town with all its attractions.
Genuine Hotels.com guest review
3 night family trip Aug 7, 2014
A Traveler
GB
2.0 / 5Fair
"noisy and bad service quality"
You HAVE TO wait until 2pm to get your room. The first night, they gave me a tiny room and promised changing a bigger room for me the next day. However, at the second day, i had to package all my stuffs before 12, and waited at the lobby for 2 hours in order to get my new room at 2pm. That is ridiculous.
Genuine Hotels.com guest review
2 night trip Aug 6, 2014
Tina
GB
5.0 / 5Outstanding
"Perfect!! You must stay here!!"
We were so happy with this hotel! The room was beautiful, location was great and mainly the service from reception was exceptional! Room was clean, bed was so comfy. Location good also. We were given great directions and advice on site seeing and local restaurants. The receptionist was so caring, nice and really went out of his way. This was the best place we stayed out of our 4 week Europe trip, don't bother looking at other hotels, you must stay here!
Genuine Hotels.com guest review
2 night trip May 14, 2014
Tash
AU
5.0 / 5Outstanding
"Friendly and comfortable"
Great location for exploring the City and surrounds. Exceptionally good value breakfast. Modern hotel with good facilities. Staff keen to assist.
Genuine Hotels.com guest review
4 night family trip May 7, 2014
A Traveler
GB
4.0 / 5Excellent
"My story has a good story"
Hotel only 2 months old. A few teething problems with fridge but really nice room, very kind and helpful staff. We'll placed for access to sea and metro and tram walking areas and elevators to the fort.
Genuine Hotels.com guest review
4 night business trip Apr 7, 2014
Pip Howson
GB

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
LO UNICO QUE NO ME CUADRO CON LA RESERVA, ES QUE ME PONIA QUE MI HABITACION DOBLE STANDAR SERIA DE 17 METROS CUADRADOS Y DESDE LUEGO NO LOS TENIA NI MUCHO MENOS.
Genuine Venere guest review
5 night romance trip Dec 10, 2015
jose luis
ES
5.0 / 5Outstanding
"Très bel hotel, a recommander"
avons passé un agréable grand week end dans cet hotel qui est très bien situé, proche de la celèbre place du commerce,à 2 pas des stations bus, métro, tramway.le petit déjeuner sous forme de buffet permet de bien démarrer la journée; Le personnel est très accueillant et parle assez bien le français.Les chambres sont très bien et surtout très propres. C'est vraiment un hotel à recommander.
Genuine Hotels.com guest review
4 night romance trip Oct 30, 2015
Pascale
FR
4.0 / 5Excellent
"hôtel sympathique près du centre historique"
hôtel très accessible depuis l'aéroport. personnel agréable et parlant français, près à vous aider et conseiller. chambre moderne et bien agencée.
Genuine Expedia guest review
Other trip Oct 22, 2015
Martine
FR
3.0 / 5Good
"内装が素敵だった"
部屋の内装は素敵だったが、思ったより狭く、中サイズのスーツケースでも広げるのが大変だった。ホテルレセプション脇にエレベーターがあるが、レセプションとレストランが繋がって居てガチャガチャしてる感じだった。
Genuine Hotels.com guest review
3 night trip Oct 12, 2015
A Traveler
JP
5.0 / 5Outstanding
"Boa estadia"
Hotel confortável. Ponto negativo foi o pé direito baixo sobre uma das camas, o que causou algum incômodo para deitar e levantar. Banheiro confortável. Serviço atencioso.
Genuine Hotels.com guest review
2 night trip with friends Sep 16, 2015
VALERIA
BR
3.0 / 5Good
"Quarto minúsculo, tamanho abaixo do razoável"
Hotel novo, serviço atencioso, boa limpeza, mas o quarto era muito pequeno, espaço exíguo para circulação e troca de roupa, roupeiro minúsculo, sem espaço para deixar as malas, aparador minúsculo, com a cama praticamente encostada nas paredes laterais. Não deve ser usado por casais
Genuine Hotels.com guest review
2 night romance trip Sep 24, 2015
Ruy
PT
4.0 / 5Excellent
"Bell'hotel nella Baixa"
Bella la location, personale attento, reception molto piccola. Le camere sono ben arredate e pulite. Servizio di cortesia semplice. La colazione non è compresa ed il bar va sempre pagato a parte.
Genuine Expedia guest review
Other trip Sep 22, 2015
sue
IT
5.0 / 5Outstanding
"Huippua!"
Siisti, hyvä hotelli keskeisellä paikalla. Erittäin ystävällinen henkilökunta.
Genuine Hotels.com guest review
5 night romance trip Sep 2, 2015
Johanna
FI
4.0 / 5Excellent
"Hôtel charmant et très bien situé."
La chambre était un peu petite, difficile de poser deux valises même au format weekend. Par contre. la décoration était sympa, la salle de bain spacieuse, le petit-déjeuner varié et copieux et le personne était aux petits soins, que ce soit à l'accueil, sur la terrasse du café sur la rue ou dans la salle du petit-déjeuner. des gens adorables. Bon matelas. Chambre calme. La situation sur la principale place de la ville est idéale: taxis, bus, métro, train au pied de l'hôtel. Monuments notables et rues commerçantes sont à quelques centaines de mètres. Parfait pour un long weekend de balade à Lisbonne.
Genuine Hotels.com guest review
4 night romance trip May 22, 2015
Richard
CH
5.0 / 5Outstanding
"Excelente localização e serviço fantástico"
O "grand finale" se deu com a cortesia do atendente André. Nosso voo era as 06:45, logo, saímos as 05:00h e ele preparou um kit de café da manhã fantástico para que levássemos. Simplesmente atencioso e fantástico!
Genuine Hotels.com guest review
4 night romance trip Aug 3, 2015
Edie
BR
5.0 / 5Outstanding
"Un petit espace pour vous reposer"
Nous étions bien dans notre chambre fraîche (mais petite! toutefois ce n'était pas grave) et toute neuve, bien équipée.
Genuine Hotels.com guest review
1 night romance trip Jul 15, 2015
yves
CA
4.0 / 5Excellent
Väldigt fint hotell med centralt läge. Aningen små rum, men var inget problem eller något som störde oss.
Genuine Hotels.com guest review
3 night family trip Jul 27, 2015
Julia
SE
4.0 / 5Excellent
"Perfekt läge"
Hotellet ligger väldigt centralt och i ett bra område. Fina rum men aningen små, även med europeiska mått. Trevlig och hjälpsam personal.
Genuine Hotels.com guest review
3 night romance trip Jul 12, 2015
Ulrika
SE
5.0 / 5Outstanding
"추천할만한 호텔"
전체적으로 아주 만족합니다. 직원은 친절했고 객실은 깨끗했습니다. 위치도 훌륭해서 관광하는데 아주 편리했습니다. 조식도 맛있었으며 요청사항도 바로바로 해결해 주셨습니다
Genuine Hotels.com guest review
2 night trip Jul 4, 2015
A Traveler
KR
5.0 / 5Outstanding
"een aanrader!"
Een superleuk hotel! Midden in het centrum, geweldig ontbijt,zeer vriendelijk personeel,proper , mooie slaap en badkamer. Ietsje naar de kleine kant, maar meer dan groot genoeg voor een stedenbezoek aan het prachtige Lissabon.Zou het iedereen aanbevelen en het zelf ook weer boeken bij een vlg. Bezoek.
Genuine Expedia guest review
Other trip Jun 24, 2015
lenie
NL
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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