"Great hotel breakfast and service!"
Breakfast was amazing as was the service. The location really is unbeatable. The only down side is that the room is small. If you're over 200lbs, forget about staying here. I would undoubtedly stay here again though (esp since I'm not 200 lbs. lol).Genuine Hotels.com guest review
Great hotel, perfect location for a fist visit to Lisbon, close to everything. Super friendly staff they were so helpful & always smiling, nothing was a problem. Our room was lovely & bright though small but we expected that as the room size was given on the booking information.Genuine Hotels.com guest review
Best feature of the hotel is its location. Room was ridiculously small, even by European standards. Staff was courteous;however, they absolutely will not let you check in early.Genuine Hotels.com guest review
"Great hotel, great location"
I had a really great time in Lisbon and the hotel was excellent. Very clean, great staff, great food at the hotel, and a really wonderful central location. My room had one queen bed and was just fine for one person; two people would have been a bit tight, the room was small and there was no closet or dresser really. Otherwise, great place and Lisbon […] is a wonderful, interesting, quirky city! Read moreGenuine Hotels.com guest review
"Excellent location and wonderful staff"
This hotel is beautiful, the rooms are spacious, clean and modern. A short walk to the waterfront, shopping, subway, and restaurants. When I slept through my wakeup call, they came upstairs to knock on my door so I would not miss my flight. The staff are very thoughtful and I heard them attending to guests in Spanish, English and French. Delightful […] . Read moreGenuine Hotels.com guest review
Very good location, Staff was very helpful Breakfast was excellentGenuine Hotels.com guest review
"Clean and central"
Whilst the room was pretty cramped, it was clean and we didn't spend much time in there anyway. It's central, helpful staff and good breakfasts - which always makes a difference! It's less than a 5 minute walk to good restaurants, the waterfront etc and a 10 minute walk from the old town with all its attractions.Genuine Hotels.com guest review
"noisy and bad service quality"
You HAVE TO wait until 2pm to get your room. The first night, they gave me a tiny room and promised changing a bigger room for me the next day. However, at the second day, i had to package all my stuffs before 12, and waited at the lobby for 2 hours in order to get my new room at 2pm. That is ridiculous.Genuine Hotels.com guest review
"Perfect!! You must stay here!!"
We were so happy with this hotel! The room was beautiful, location was great and mainly the service from reception was exceptional! Room was clean, bed was so comfy. Location good also. We were given great directions and advice on site seeing and local restaurants. The receptionist was so caring, nice and really went out of his way. This was the best […] place we stayed out of our 4 week Europe trip, don't bother looking at other hotels, you must stay here! Read moreGenuine Hotels.com guest review
"Friendly and comfortable"
Great location for exploring the City and surrounds. Exceptionally good value breakfast. Modern hotel with good facilities. Staff keen to assist.Genuine Hotels.com guest review
"My story has a good story"
Hotel only 2 months old. A few teething problems with fridge but really nice room, very kind and helpful staff. We'll placed for access to sea and metro and tram walking areas and elevators to the fort.Genuine Hotels.com guest review
"Très bon hôtel en plein centre de Lisbonne !"
Hôtel calme et très bien situé en plein centre de Lisbonne (CHIADO/BAIXA). A 2 pas des quartiers historiques (ALFAMA) et des quartiers branchés (BAIRRO ALTO). Parfait pour visiter Lisbonne le temps d'un week-end. L'accueil est très chaleureux et le personnel pro et serviable. La chambre, 406 pour nous, bien que donnant sur la rue do Ouro est très bien […] insonorisée. La literie est de bonne qualité, l’épaisseur du matelas limitant le manque de vrai sommier. La chambre est très propre même si on se sent parfois un peu à l'étroit (17m²). Le petit déjeuner est très bien fourni. Bref un hôtel à recommander à tous ceux qui veulent visiter Lisbonne le temps d'un week-end. Read moreGenuine Hotels.com guest review
"Tolles Hotel-gerne jederzeit wieder."
Super freundliches Personal, Hotel sehr sauber, zentrale Lage , sehr gutes Frühstück mitfrischem Obst.Alles in allem ein gelungener Aufenthalt. Immer wieder gerne.Genuine Hotels.com guest review
"Fräscht med bra läge"
Hotellet ligger nära både kommunikationer och sevärdheter.Genuine Hotels.com guest review
"Erro do sistema de reserva"
Na véspera de nos hospedar neste hotel, recebemos um e-mail avisando que eles estariam lotados e não poderiam nos receber, apesar de já havermos pago toda a quantia da hospedagem. Mesmo assim, fomos até lá, insistimos e fomos atendidos. Enfim, um mal-estar desnecessário! Fora isso, o hotel atendeu todas as expectativas.Genuine Hotels.com guest review
"Best Budget hotel ever!"
As a three star Budget hotel My Stay Ouro Hotel deserves full score. The staff is generous, professional and very serviceminded. Ok, the rooms are not the biggest and the space of the lobbybar-restaurent is limitet but lokking at value for money you get a lot! Definately a place I can recomend for other people on a leisure stay in Lisbon!Genuine Hotels.com guest review
Прекрасный небольшой отель в самом центре города. Все на уровне. Если придираться, то можно найти только пару моментов - очень маленькая раковина в ванной, хотя место для большой есть и завтрак всегда одинаковый, хотя и очень достойный. Очень быстрый интернет. Номера не большие, но вполне достаточные. Чистота номера, обслуживание нареканий никаких не […] вызывает. Удобный и хорошо расположенный отель. Как бонус - хороший ресторан при отеле и каждый вечер живая музыка там есть. Read moreGenuine Hotels.com guest review
hôtel très bien placé, super petits déjeuners, le personnel à l'écoute et toujours prêt à renseigner, hôtel calme et bien isolé par rapport au bruit de la rue, en bref : très contents !Genuine Hotels.com guest review
"Hotel restaurant juste rénové."
Hôtel très bien situé. Rénové récemment avec des matériaux simples. Personnel très accueillant et disponible. Hall et salle de déjeuner un peu petits et vite saturés. Pas de parking.Genuine Hotels.com guest review
"Hotel céntrico y nuevo"
Hotel nuevo y céntrico, muy bien decorado, limpio y acogedor. El personal es joven y amable. Buen restaurante y terraza en calle peatonal del centro de Lisboa. Muy recomendable para parejas.Genuine Expedia guest review
"Beautiful hotel on ideal location"
Lisbon is a georgeous city. The hotel on best location, very clean, brand new and everybody very friendly.Genuine Hotels.com guest review
Nice, neat hotel. Room was very smal but nice enough for sleeping. Keep window closed as street is busy at night as well. The hotel has a nice restaurant. It's placed a bit down in "baixa" but you have a metro very close.Genuine Hotels.com guest review
"Fräscht och centralt hotell"
Bra frukost och suveränt läge (nära till allt). Dock aningen små rum, men perfekt för er som bara vill ha ett ställe att sova och slänga av bagaget och uppleva Lissabon. Bra personal som var bra på engelska och kunde komma med lite tips på vad man kunde hitta på. Skulle mycket väl kunna tänka mig att komma tillbaka.Genuine Hotels.com guest review
"très bon emplacement, service impeccable"
très bien situé au centre ville. chambre agréable. personnel accueillant. à recommander. Bon rapport qualité prix.Genuine Hotels.com guest review
God mat, hyggelig betjening, nyoppusset. Rommet var lite. Veldig god beliggenhet!Genuine Hotels.com guest review
"schönes Hotel mit zentraler Lage in der Rua Ouro."
Der Aufenthalt im Hotel war sehr angenehm mit einem hervorragenden Frühstücksbuffet. Wenn man einen kurzen Aufenthalt plant, bietet sich das Hotel wegen der zentralen Lage gut an.Genuine Expedia guest review
Mycket charmigt hotell med väldigt bra läge. Ta dock inte med stora resväskor då rummen är väldigt små.Genuine Hotels.com guest review
Really kind front desk. Reasonable price and great location.
"Lovely hotel, great location!"
12/03/14 anyad London, United Kingdom
We stayed in this great hotel for my partner's birthday back in mid-November. I requested a nice room in advance and we were allocated probably the nicest room in the hotel - room 103. The only problem with that room is that it's on the first floor so can be noisy sometimes - but it's also got beuaitful high ceilings and great features. The staff were also lovely and helpful. The breakfast wasn't amazing and I often found things were running out and not being refilled. Also, when we asked the hotel to book us a taxi to the airport, we asked how much it would be and they said 18 euros, but it ended up being 25 euros and the driver was crazy - speeding through the roads etc. That was a disappointing end to what was a lovely weekend break in a fabulous city. Lisbon is definitely worth your time!
"My Story Hotel Ouro- Lisbon"
12/01/14 LBN8 Richmond, Virginia
This might be my favorite hotel ever, in the world... from the moment you walk in you feel right at home. The hotel staff are so friendly, helpful, accommodating. I emailed them prior to our arrival about securing a baby crib, and they had it all set up for us upon arrival. The rooms are absolutely gorgeous (and ours was pretty spacious for a European city hotel room) and immaculate. There is also a full service restaurant that's quite good, and an outside area with lots of seating to do some great people watching in the plaza. The location is also really convenient to everything (including the Metro) in the Baixa area, and we were able to walk around to many different areas from the hotel. If I ever go back to Lisbon (which I hope to) I will be staying here again. I could seriously live here!
"Everything a city hotel should be"
11/26/14 Tim H Cheltenham
Excellent location in the Baixa area of Lisbon. Believe it has been refurbished in the last 6 months and this shone through as everything was pristine. Staff were extra friendly and seemed to have pride in the hotel. Our room had everything needed and the bed and linen were excellent. Breakfast was excellent and the restaurant was one of the best we visited in Lisbon - they have taken a step away from the standard Portugese menu which makes a welcome change. Good value
"Fantastic weekend break"
11/25/14 Gillian R bath
Perfect location between the 2 main squares, close to trams, buses and 2 metro stations, shops and restaurants. Small but perfectly formed, immaculately clean and quiet room. Bathroom with walk-in shower (I hate baths with showers overhead!) and all amenities. Large king size bed, soft pillows, warm bedding. Fantastic breakfast choice with hot and cold dishes, fruit, quality juices, cereals, pastries, scrambled eggs and mushrooms and the most delicious choice of breads. Really friendly and incredibly helpful reception staff. Unfortunately there were a few little "niggles" Peak hour at breakfast in teeny, tiny restaurant got very crowded, but staff managed this well and the day we got up early we had it all to ourselves which was bliss. Very little in the way of public areas apart from restaurant and a couple of chairs/table near reception. Bathroom very small and door openings awkward so my husband and I had to take turns! No vegetarian dishes in the restaurant - I was offered a salad, but since it was cool and rainy we went out instead. Overall this was a fantastic weekend break and I would definitely recommend this hotel.
11/24/14 heatherbell14 Edinburgh, United Kingdom
The position of this hotel cannot be bettered, very close to the Rossio Metro station and also to a stop for tram 28. The hotel is small but excellent for a 3 star hotel, beautifully clean and comfortable. Breakfast was excellent with lots of choice, although it could be a bit crowded but the staff handled it well, providing orange juice and pastries if you had to wait for a table. The reception staff were extremely helpful as were the staff at breakfast. The only niggle we had during our stay was the fact that the cost of drinks in the bar seemed to vary from the menu resulting in us being overcharged a bit, not really a big deal but worth looking out for. We would certainly choose this hotel again if "when!" we go back to Lisbon.
11/23/14 Valerie G London, England, United Kingdom
I just spent 5 days here. Rarely I had an enjoyable hotel experience as in this My Story Hotel Ouro. A genuine feel of being taken care of by a wonderfully pleasant, friendly and helpful staff. Very comfortable room, super clean, stylish without being flashy. Of course excellent location, and a very nice restaurant to enjoy Portuguese food and wine for a very reasonable price. In sum, the best of a nice hotel made affordable, just perfect! Valerie
11/22/14 sgweinb Minneapolis, Minnesota
My husband and I spent a week in Lisbon and stayed at the My Story Hotel which I selected after reading all of the travelers' reviews. We arrived at the airport and as we were traveling only with carry-ons, we took the metro to the hotel. It dropped us off a block or two from the hotel. The fact that the hotel was so accessible by metro was the first plus. When we checked in we mentioned that it was my birthday, but we'd spent the day getting there so it didn't feel much like one. A little later we received a phone call that they needed to check something in the room and the hotel clerk appeared with two slices of a delicious cake and fruit. She even sang Happy Birthday in Portuguese. Now this certainly predisposed us to favoring this hotel. Later we walked around the area and discovered we were two blocks from the water near a large plaza where people gathered. Up the street from there were many restaurants. Also nearby was the Time Out Mercado de Ribeira with many food options within one building. Public transportation ran along the water so it was easy to go to Belem and Cascais from our location. One of the things we observed in Lisbon was that virtually everyone we encountered spoke fluent English and that was true of the hotel staff. They were very helpful in answering any questions we posed to them. The hotel has a lovely restaurant and we grew to appreciate that and ate there frequently. It gave the hotel a sense of energy. We ate breakfast there every morning and the breakfast was excellent-scrambled eggs, sautéed mushrooms, bacon, pastries, yogurt, fruit etc. Overall we were very pleased with this hotel and would recommend it to anyone without hesitation. For more information on Lisbon in general please refer to my blog at http://sgweinberg.blogspot.pt/2014/11/fresh-eyes.html
11/12/14 diddydavewigan wigan
Fantastic position central for everything, the room was good size as we had a corner (some rooms did look a little small). Breakfast good room to sit out if required, evening meal was good although a little pricey for what we had. Staff excellent friendly and attantive.
"An excellent hotel and restaurant in the best location!"
11/12/14 Joghols Sydney, Australia
From the moment we checked in to My Story Hotel we were greeted with friendly faces. All the reception staff, Sylivia, Gustavo and Richardo were fabulous. Their English was good. They patiently showed us places on the maps, booked taxi's and gave us advice on restaurants and cafe's. The rooms were spotlessly clean and a very good size. The lift was fairly slow but unless you're going to the airport it's not a problem. It was even an easy walk from the third floor. One night we went to the hotel's restaurant and it was fabulous. Our waiter, Francisco Felix (great name!) was wonderful, explaining the complete menu to us in great detail. He knew a lot about Lisbon's history and was a delight to talk to. Nothing was too much trouble for him and the other restaurant staff. The food was fresh and generous servings. The complimentary port was wonderful as well! Can't wait to return.
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