Location is great, very close to the train station and major sights . Front desk staffs are helpful . Breakfast is good.Genuine Hotels.com guest review
Really enjoyed our stay. The guy who checked us in recommended a few restaurants to us and all were fantastic. One - Plazzo tempi - was amazing. We went there for dinner three nights in a row!Genuine Hotels.com guest review
Great staff, large room, location is a very short walk from train station.Would certainly stay here again!Genuine Hotels.com guest review
Response by La Residenza Fiorentina Thank you so much for your kind feedback and we look forward to have you again with us. The Staff
From the minute we checked in with Susanna, we had wonderful customer service. She assited with maps, hidden gems and lay of the land. Stefanie was also at the front desk on other days and helped with a smile as well. Kelly and a local woman who ran the amazing spread for the daily breakfast were so pleasant and started our days off the right way! This […] hotel is great location and very well maintained. Only 2 complaints were the air conditioning was not very cool at full throttle and the shower was so small you could barely turn around in it and I'm a very thin person. However, these small issues were miniscule in comparison to the positives with our stay :) Read moreGenuine Hotels.com guest review
Was a pleasant stay in Florence, the staff is always attentive to the needs of the guests, offer a good breakfast. The rooms are clean and agrables. also is very close to the site of interest moyoria.Genuine Expedia guest review
"The best location in Florence"
Very simple yet nice rooms, at the best location one could imagine while visiting Florence. Staff is very friendly, always ready to accommodate the needs for their guests.Genuine Hotels.com guest review
"nice in town location"
We enjoyed the room.Genuine Hotels.com guest review
"Convenient, though a little difficult to find!"
Great location, just a few minute walk from main train station, and all local attractions. The signage for the property would best be described as discreet, and doesn't quite line up with google maps, but the surrounding businesses seem to be used to semi-lost tourists and are more than happy to get you back on track. I was a little dismayed to find […] out that air-conditioning isn't available until 'summer' so despite the fact the temps broke 70F+ degrees and was a little warmer than anticipated, the friendly staff managed to wrangle up a fan for me. The only small negative I can say is the the WIFI connection in some parts of the hotel (unfortunately - my room namely) was a little dodgy. Not withstanding that, I would gladly stay here again!!! Read moreGenuine Hotels.com guest review
Response by La Residenza Fiorentina Dear Rebecca, thank You for your review. I understand what You mean, so we will check and if it is not correct we will modify it, thank You for letting us know. Concerning to the air-conditioning, it is a system wich must be set by the technical staff, so unfortunately we cannot change by ourselves. About the wifi it was a tecnical problem of the main company, so slow connection was a problem of the whole area closeby. We really hope that even if something was not as You supposed it to be, You can have a nice memory of Your florentine house.
"A Gem of a Hotel"
We were able to get a room on the same day we were arriving in Florence. The hotel is very close to the train station and near Santa Maria Novella church. It was on a bus route but the noise from the street was never heard. It was a little tricky to find because there are two numbering systems on the buildings. We found the hotel to be reasonable in […] price for this city. The room was clean, the beds comfortable, and the shower, although small in size, was provided good hot water. Read moreGenuine Hotels.com guest review
"A gem in the heart of the city"
A really comfortable stay.The residence is on the 2nd level of the building and a nice and quite respite.Friendly and helpful staff.Only setback, the bathroom shower stalls are very tiny and would be a challenge for a large person to try to take a good shower.Everything else was thumbs up!Genuine Hotels.com guest review
Great location. Just of the Railway Station, Santa Maria Novella., 5 minutes walk to Ponte de Vechio and Uffizzi Gallery, Duomo and 15 minutes to Bobolli Gardens. Friendly staff. The only difficult part is finding the hotel ( Buildings are not numbered in order on the street and Google Maps have it wrong)Genuine Hotels.com guest review
I really enjoyed my time at the hotel. Unfortunately I got gout on my second day there so was hotel bound for the next 2 days. The staff were fantastic and very helpful. Location is great and look forward to staying there again when I'm a bit more mobile. Breaks was great too.Genuine Hotels.com guest review
"Great choice. Will definitely stay here again!"
We were so happy to have found this lovely hotel. The staff is really exceptionally pleasant and thoughtful. Nice breakfast. Clean, very clean, room. Nice big bathroom. All white, tile floors. Very conveniently located. Could walk everywhere, and easy drive in and out of city, and parking two doors down. All good : )Genuine Hotels.com guest review
"Covenient to Train, River and Duomo"
Surprised at how clean and comfortable for the price. Breakfast was nice and included. Could walk ewe needed and catch early train. A little thrown off by the entrance off street, or lack thereof. Once we got upstairs , our fears were allayed.Genuine Hotels.com guest review
Fantastic location for our family needs. Wifi was good - better than the reviews we read. Breakfast staff, Stephanie, lady with silver hair (sorry forgot name) and cleaning staff were brilliant, anything we requested (and were offered a variety of different eggs everyday), was made and presented with such warmth and kindness, thanks ladies, you were […] brilliant... Rooms were comfortable, beds really great and clean, only little downside was shower is ridiculously small....!!!! Its advisable to take a taxi to the Hotel the 1st time you there as its not an easy find!!! and reception is upstairs, so be ready to carry cases!!! Really enjoyed our stay and would highly recommend this Hotel. Read moreGenuine Hotels.com guest review
For a 3 star hotel this was excellent value. 5 mins walk from railway station and all attractions at most 10 mins walk. Staff were wonderful especially Dario. The only downside would be that it is not suitable for the disabled.Genuine Hotels.com guest review
"Nice & cosy hotel!"
Room is nice, environment is cosy. Enjoyed our stay. Just not used to not having kettle in the room. I have wrote in 2 weeks in advanced for it. Was promised for it but due to language difference didn't get eventually. Otherwise, it was a nice experience!Genuine Hotels.com guest review
"Clean,modest hotel near train station"
Clean,light airy hotel on 2nd floor of building in Via Fossi. 10 mins from Santa Maria Novella Station and 5-10 mins from Duomo,Ponte Vecchio so very central. Very friendly helpful staff, modest buffet breakfast with all the usual ingredients. Rooms smallish but adequate and very clean. Would definitely go here again. Don't forget you have to pay a […] local tax on checkout. Read moreGenuine Expedia guest review
"Centrally located, great hotel"
This hotel has a central location. The room was very clean and the staff was friendly. The breakfast was included and it was a perfect way to start your day; they also offered free wine and finger food during the afternoons in the breakfast room which was a nice touchGenuine Expedia guest review
goodGenuine Hotels.com guest review
"찾기가 조금 힘들었네요"
구글지도가 제대로 알려주지않아 첨엔 찾기 어려웠지만 다음 외출후에 다시 찾았을땐 구글도 제대로 잘 알려주더라구요 나뿌진 않은 호텔까진 아니지만 모텔정도의 호텔... 조식도 나뿌진 않았어요Genuine Hotels.com guest review
동생이랑 1박하였습니다. 객실은 규모가 많이 작은 편이었습니다. 산타 마리아 노벨라 성당 뒷편에 있고, 주소를 확인하고 찾아가서 찾는데는 어려움이 없었습니다. 객실은 트윈룸 2인실에 묵었는데 바닦이 타일이라 조금 당황했지만 가격대비 서비스는 괜찮았습니다. 가족실이나 3인이상 사용할 경우에는 좀 더 큰 숙소이지 않을까 합니다. 약간은 덜 숙련된 직원들이 최선을 다해서 서빙하고 질의에 응답하는 모습이 감동적이었습니다. 아침은 다양한 인스턴트들을 주시지만 웨이터가 직접 커피도 뽑아주시고 계란 프라이도 해주는 모습이 아기자기한 친구집에 초대받은 느낌이었습니다. 이탈리아 숙소는 더럽거나 배관이 오래되어 냄세난다는 평이 많은데 이 […] 숙소는 매우 깨끗하고 들어서면 사과향이 나게 잘 정돈되어 있습니다. 메인 도로에서 벗어난 지역이라 동네 커피숍을 이용하기에 좋았습니다. 값나가는 골동품가게들 사이에 위치해 치안도 좋습니다. 다음에 피렌체에 가도 이 숙소를 이용할 생각입니다. Read moreGenuine Hotels.com guest review
"Siisti ja viihtyisä ja vielä edullinenkin"
Oiva hotelli hyvällä sijainilla. Ainakin junalla saapuville. Siisti ja simppeli huone, jossa sai uinua rauhassa ja sen jälkeen kömpiä melko hyvälle aamupalalle. Aamupalathan ei italialaisittain välttämättä yleensä ole kovin mehukkaita, mutta täällä istui mielikseen. Henkilökunta oli erittäin ystävällistä. Emme tosin joutuneet huomauttamaan mistään. […] Hotellin siisteys ei jättänyt toivomisen varaa. Hämmästelin jopa off season -hintaa. Se tuntui edulliselta. Katu ei ole meluisa eikä riehakas, mutta silti sopivan lähellä keskustan tärkeitä nähtävyyksiä. Vanha kaupunki kun on kyseessä, niin tähänkään hotelliin ei taida päästä astumatta muutamaa porrasta. Hissi toki on, mutta päästäkseen hissille on muuta askel käytävänä. Read moreGenuine Hotels.com guest review
Belle chambre pour trois tres bonne literieGenuine Hotels.com guest review
Ottimo rapporto qualita/prezzo. Ottima posizione. Camera pulita e tranquilla, letto comodo, aria condizionata perfettamente funzionante e non rumorosa, colazione buona.Genuine Hotels.com guest review
Ottima posizione nel centro cittadino . La nostra camera ( spaziosissima) con esposizione assolutamente tranquilla .Genuine Hotels.com guest review
"최고에요. 꼭 머무세요"
우선 사실 호텔 찾기 어려웠어요. 간판이 없어 호텔 앞에서도 헤매었네요. 근데 유명한. 레스토랑인 부카마리오 같은 건물이라 부카마리오 검색해서 찾아오심 바로 찾으실 수 있으실거에요. 특히 칭찬하고싶은건 직원 모두 정말 친절했어요^^ 5성급 호텔에서 보다 더 훌륭한 서비스를 받을 수 있었고 호텔도 중세시대에 와있는 듯 멋지고 훌륭했어요. 그리고 배개와 매트리스가 라텍스라 머무는 이틀동안 너무 편히 쉴 수 있었네요. 방에서 무선무료와이파이 가능했습니다. 아 조식도 맛있었어요. 무조건 추천입니다. 꼭 머무세요Genuine Hotels.com guest review
Läget är det som gör detta hotell. Trevlig personal och gratis kvällskaffe ( om maskinen fungerar). Frukosten är väldigt sparsam.Genuine Hotels.com guest review
The hotel is very central and the rooms are nice. The staff is also helpful. The onkly drawback is the fact that it's next to a busy street and hard to find, since this is not a regular hotel entrance. Still good value.Genuine Hotels.com guest review
Response by La Residenza Fiorentina Thank you for your feedback. Unfortunately we cannot do anything about the steet's traffic or the people that ride them, but to avoid the mostly part of the noise that came from outside it's well stopped by our double glasses's windows. For the entrance, unfortunately our it's a very old palace and we cannot touch many things from the original layout, so we cannot put a big bright sign with the hotel's name but only a discrete plaque outside the door. The Staff
lyxigt hotell med god frukost.Genuine Hotels.com guest review
이태리 고급 저택에 머무는 느낌. 반면 실내는 밝고 깔끔해서 내 집처럼 편안함과 아늑함이 가장 큰 장점입니다. 근무하시는 직원분들도 가족같은 친절함과 정겨움이 가득해서, 머무는 내내 즐거웠습니다. 다만 위치는 좋은데 현관입구를 찾기 어려워 첫날 많이 혜맸습니다. 호텔간판이 없어요 ㅠㅠGenuine Hotels.com guest review
Esta bien situado a 10 min. Del duomo. Cerca de todo. Buenas habitaciones y cómodas. Por poner una pega el desayuno no reponian las cosas cuando se acabanGenuine Hotels.com guest review
Vi blev ombooket til hotellet nedenunder, La Palazzo, hvilket var intet mindre end et sandt eventyr hotel. Fantastisk service, flotte værelser, høj renlighed og en uovertruffen morgenmad i hyggelig gårdmiljø. Kan absolut anbefales!Genuine Hotels.com guest review
"albergo vicino chiesa santa maria novella"
hotel con un buon rapporto qualità/prezzo, ottima la colazione sia dolce che salata, peccato che ci è stata assegnata una camera più piccola di quella prenotata, quindi controllate bene.Genuine Expedia guest review
"beds are comfortable and service are very good"
Clean rooms and comfortable beds, very helpful service and good breakfast. Nice historical building, although need to climb several steps before reach the elevator. Wifi need to be improved, can't use in room.Genuine Hotels.com guest review
"God service og fantastisk udsigt"
Vi havde 2 overnatninger på dette hotel. Havde en fantastisk udsigt til Duomo. Dejligt centralt beliggende, dog lidt svært at finde hotellet.Genuine Hotels.com guest review
"very cosy hotel with nice bed and cappuccino"
excellent location, nice building and friendly staff. Would recommend to friend or come visit again for sure.Genuine Hotels.com guest review
Response by La Residenza Fiorentina Dear Mr. Edward, thank You so much for Your review. It was a pleasure to have You here in our Hotel. We always try to do our best to make our guests' stay as nice as they imagine. We are very happy You keep with You a nice remember of Your florentine house. We wish You all the best and we really hope to see You again in the future.
"Nice hotel, but some misunderstandings"
Nice hotel with a good price. The building is really nice and looks just as good as in the pictures. Close to the tourist attractions in the centre and there is very good breakfast and clean rooms. Yet I was disappointed with the hotels "guest-parking". We found out over the week that it is a small independent garage where you just leave your key and […] they drive your car somewhere else. They have nothing to do with the hotel. This is not what I would call a "guest-parking". We were told on several occasions that there is "free parking" and therefore assumed that the hotel was paying for/connected to the parking (both from hotel and garage). When we were faced with a bill of more than 100 euro to get our car back, I was not keen to pay and we were met with an attitude that we were being made fun of (when I said what I was told they boldly said "that is not true"), both in the garage and in the hotel. I wonder if that is how they deal with all disputes? Therefore I cannot recommend this hotel. Wifi not good at all and hotel is hard to find even with a GPS. Only Italian TV. Read moreGenuine Hotels.com guest review
Response by La Residenza Fiorentina Dear Mr. Thomas, thank You for Your review, all our pictures reflects exactly the truth and we want it to be like this. Concerning to the "guest-parking", we are so sorry for the misunderstanding and for Your disappointment, but as it is written on our website, it is a service and there is an extra fare for it. My apologies if You were told differently. Concerning to the wifi, slow connection was a problem of the main company, not depending on our connection: the whole area closeby had it the same. We are in the very center of the city, just 200 meters far from Santa Maria Novella square, one of the most famous squares of Florence, the one wich gives the name to the train station, so 10 minuts far from the central station. Even if You had something that You didn't like, we hope You can keep with You a nice memory of our friendly staff and our homely place.
Hotel ótimo, confortável, limpo e de localização fácil. Pessoal atencioso. Recomendo a todos.Genuine Hotels.com guest review
"Fantastisk flott hotell i gammel, ærverdig stil!"
For en positiv overraskelse! Bak en anonym dør skjulte det seg et luksuriøst hotell. Vi ankom med leiebil, og parkerte i et lite parkeringsfirma ved siden av. Vi fikk tildelt en "apartemento" med stue, gedigent soverom og et stort, flott bad med et kjempebadekar. Såper, badesalt, lotion osv av beste kvalitet, tøfler og badekåper var det også. Rommet […] og badet var skinnende rent. Enestående personlig service, alle snakket engelsk meget godt. Frokosten var også helt eksepsjonell, den ble servert personlig ved bordet ute i en hage i 2. etasje! Forskjellige retter ble servert på løpende bånd, skinker og oster, frukt, kaker, ferskpresset juice osv. Vi kan ikke få fullrost hotellet nok, og kan virkelig anbefale det hvis man vil ha en spesiell opplevelse - gjerne romantisk! Read moreGenuine Hotels.com guest review
"One of the best 3 stars!"
12/07/14 Raiha Z
The hotel is conveniently located very close to the main train station! Myself and my husband just walked down to this place and it was easily found. As you enter, you feel like entering an old tiny palace. The lifts were veryyyyy tiny but who cares. The hotel was located on the first floor (main reception). The breakfast was nice and fresh. There were girls making eggs right away and some other baking was also going on. As per europe's standards, this was the best 3 stars we have stayed in probably similar to Rome's and BCN's 4 star hotels.
"Surprise in Florence "
11/10/14 Alexandre L
What else do you need in Florence besides location and a clean room? Staying here we got excellent price, hotel was less than 10 min walking from the train station, large and clean rooms, quite good breakfast and walking distance to basically everything that we would like to do in the city. The area was safe too, which was a concern prior to get there. Very good pick in Florence.
"Good size and location"
10/08/14 Andrew M
The entrance was very difficult to find first time around and was around the corner from where the TripAdvisor map says it is. Once inside the hotel was clean, tidy and fairly modern. Our room was very spacious with loads of sunlight but the walls could do with a lick of paint. The reception staff were excellent, one guy in particular with glasses (didnt get his name but he was extremely helpful and friendly). Breakfast was good, plenty to choose from, however the staff were always in a hurry to clear up even with an hour of breakfast remaining and were rude at times. All in all we enjoyed our stay there and it was a great base to see Florence and the tuscan valleys.
10/05/14 Mary S
We confirmed our stay at this hotel on our way to Chianti . When we returned on Friday October 3rd we were told to that there is a "little problem' with your room . The lady who is in there is sick and has gone to the hospital and she has requested that she have your room for one more night " what can I do?? . I can give you a room in our sister hotel over the road. This is the same quality as this room and it is is ready now . She made it quite clear that our room would probably never be ready and we were tired from travelling. The hotel which we were given was not the quality we had paid for We paid $A200 for this hotel and the replacement hotel which is not the same chain was €105 for the night. As this has now happened again at our hotel in Maestre Venice . I have concluded that you may be dispensable if you are booking one.night only . I would think the replacement hotel is paying a commission for having business put its way . I have read the review on the traveller who ordered two beds and got one! I shall be seeking compensation on the tariff from the agency
10/05/14 WayneMoffat1 Bali, Indonesia
Partner and I travelling came across this Accom place booked on line but made a mistake booking a single room and hotel was full......Manager could not be more accomodating he arraged to have single bed replaced with double and fixed issue. We were relocated to double room next day with no fuss! Room was adequate, linen was fresh and crisp. Breakfast was great with excellent coffee. Will def book again....a full size room ;)
09/28/14 amasedguest_14 Sibiu, Romania
I decided on this hotel as it stated to be very near the station (I flew via Bologna and then took the train to Florence) , as it was close to the city center (aprox 10 min) and as I loved the entrance (the big and massive stone staircase, as if from a fairytale). The location is indeed close to the Santa Maria N., an easy walk even with luggage. The street was very quiet, the entrance as the photos promised :-) and the reception and the air of the hotel (part of the old building) were intimate and inviting from my point of view. The reception staff was very friendly and accommodating, congratulations for the great service! I stayed 6 days and I was glad to have a nice welcome every day and all my questions and requests were handled politely. I loved the breakfast. From mozarella, prosciutto, salami, fruit, fresh tomatoes to cereals, nutella and gem, not to mention a wide assortment of tea and espresso, I personally could not find any flaw (and I do love my breakfast). The room had air conditiong, everything was new and tidy, the view was nice. I booked initially for one person so it was a bit small, but as far as I could see the double rooms were of generous size. I would definitely choose it again when visiting Florence. It added the needed charm to an already beautiful city - I would probably not have enjoyed it as much if I had stayed in a hotel without that "special something".
"Good location, nice hotel"
09/22/14 Khalid E
The location of the Residenza is very good. It is walking distance from the Firenze SMN train station as well as the key attractions like the Galleria dell'Accademia and the Duomo. The staff was friendly. They gave us a few restaurant recommendations, although we didn't listen to any lol. The breakfast was good. However I was disappointed with the coffee - it was not up to the standard I have become uccustomed to in Italy. The room itself (308) was nice. Nothing bad to say about it. A bit noisy, but nothing that got in the way of a good night's sleep. Would probably stay here again, but would get my morning coffee elsewhere.
"Ideally Located But Needs Some TLC"
09/15/14 JuSlaughter Worcester, England
Spent 4 nights at the Residenza Fiorentina last week. The location of the hotel is off a side street from the Piazza Santa Maria Novella and its stunning Basilica, and only a few minutes walk to all the major sites of Florence. There are plenty of places to eat and drink nearby. The hotel itself is on the second floor of the building so you have to buzz to get in to the lobby and take a lift up to reception, where you are warmly greeted. The staff are all very helpful and polite. Our rooms were a little basic but then we weren't spending much time in the hotel anyway. Breakfast was the standard fare for a European hotel. OK, so why the average rating. We visited in September, not expecting 35 degree heat but thats what we got. The air conditioning was pretty useless so the only other option was to have the window open. The streets of Florence are pretty busy at all times so the road noise was quite bad. Also, managed to get eaten by the local mosquitos, so came home with some serious bites. The shower cubicle was a little small and the water would cut off every now and again. Overall, a great location for visiting the hotspots of Florence, but the rooms do need a little TLC.
08/25/14 AnnB26 Calgary, Canada
This hotel had a very confusing entrance but once you figured it out it was fine. My main reason for the "Average rating" was that they gave me and my male friend one bed when we had requested two beds. This made it very awkward to sleep every night and the hotel simply refused to give us two beds. We had already paid for it so we had to stay the entire time. The room was small but at least it was clean and the food at breakfast time was good. The thing I enjoyed the most was that they had cake all throughout the day!
"Modern and clean hotel!! "
08/10/14 Travelingpartyy Manila, Philippines
Location was great! Very near railway station also near a lot of restaurants. Just walking distance to the tourist spots. Breakfast has good choices of bread, ham, eggs and lots of jam! WiFi is fast. Beds look clean and restroom is spacious. Very good place to stay at!
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