All hotels in Madrid, Spain
1 room, 2 adults
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Calle Gran Via 61MadridMadrid28013Spain, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.0 / 5Excellent

Score breakdown (from 91 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.0
  • Comfort
    4.1
  • Condition
    4.1
  • Neighborhood
    4.4
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4.0 / 5Excellent
Breakfast was spartan. Room lacked a chair.
Genuine Hotels.com guest review
Response by Vitium Urban Suites
Estimado cliente, todas nuestras habitaciones tienen un escritorio con silla, por ello que extraña que en su estancia faltara la silla. No obstante, quizás haya habido algún fallo que si nos lo hubiera comentado en el momento lo podríamos haber solucionado. Lo siento de veras. Un saludo
2 night trip Nov 29, 2015
alan
US
3.0 / 5Good
"Nice location, small room"
When the name said hostel, they really meant it. Very small room, barely had any space to move. The bed was up against the glass bathroom wall. The tiny amenities could also use some upgrading. You got shampoo/shower gel, which didn't function well as a soap or a shampoo. Nice location however on, on Grand Via. And the breakfast was good enoigh.
Genuine Expedia guest review
Other trip Dec 5, 2015
A Traveler
US
4.0 / 5Excellent
"Great savings and location in Madrid, Spain."
Great location with many restaurants, clubs, stores almost next door on a quite popular area. Walking distance from Palacio Real. The building has no sign with hotel name. Building has other things besides the hotel, so you have to ring the bell if you arrive on the weekend for them to unlock the building door, then take elevator to 5th floor to find another door with a bell, normally stays closed, ring the bell and they will open for you, then you will recognize the place based on the Internet pictures. After noon time, the Gran Via gets so crowded, that it is almost impossible to walk on it and the human traffic starts to diminish very late in the night, 3 or 4 am on weekends.
Genuine Hotels.com guest review
3 night romance trip Sep 26, 2015
Elisio
US
5.0 / 5Outstanding
"Perfect Location"
Perfect location and beautiful room. 5 Euro to get to the train. We love this place.
Genuine Hotels.com guest review
1 night romance trip Jul 22, 2015
Miguel
US
4.0 / 5Excellent
"Clean and modern room in central location"
The hotel is one floor within a building. The room is basic and has everything including a mini fridge. Nice fresh decor. Minutes walk to most sites.
Genuine Hotels.com guest review
3 night trip May 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Great place"
Great location, friendly staff, comfortable beds
Genuine Hotels.com guest review
6 night family trip May 24, 2015
Margaret
US
4.0 / 5Excellent
"Great location"
The hotel is near most attractions and near metro sttation . We loved the breakfast.The staff is very friendly. Overall, it was worth the money.
Genuine Expedia guest review
Other trip May 26, 2015
John
US
4.0 / 5Excellent
"Overall a Nice Place"
Overall we enjoyed our stay. The gentleman (or lack there of) who check us in was rude and unhelpful. He made us feel like we were beneath him and it was just to much to check us in. The rest of the staff was nice and helpful. Location was close to the metro and bus stops which we loved. But it was hard to find at first, it's a small door between a currency exchange and a souvenir shop. But again overall it was a nice place.
Genuine Hotels.com guest review
1 night romance trip May 6, 2015
A Traveler
US
3.0 / 5Good
"Califica 5/10"
Buena localización, bufet regular, staff concierte --
Genuine Expedia guest review
Other trip Apr 5, 2015
Lui
US
3.0 / 5Good
"basic accommodation on main, touristy street"
Stayed here based on positive reviews. the beds were very comfortable and staff welcoming. But not knowing Madrid ahead of time, I didn't realise gran via is like Broadway in NYC, very touristy and not atmospheric. The hotel is on two floors of a building, so you have to buzz in to get to the lobby. An ok stay as long as you know what you're getting. But don't expect a cute Spanish neighborhood or regular hotel set up, more like apartment building. we later changed hotels to be in a nicer location.
Genuine Hotels.com guest review
2 night romance trip Jan 17, 2015
Leslie
US
4.0 / 5Excellent
"This hotel it is in the heart of la gran via"
When We first walk in at the front door of the building we were worry . But when we get in to the hotel was a nice and models and very clean . We like the room. The bathroom was a little small but nice and new . The breakfast was good as well . Internet was working very well . the personal was very helpful. And price per night was very affordable. If Im plan to go again to madrid Spain definitely I will stay in this hotel. .. .
Genuine Expedia guest review
Other trip Jan 4, 2015
Emilio nunez
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Excellent choice for city break!"
Loved this place, it was exactly as advertised. Fantastic location, easy to reach from the airport with metro 8 to Nuevos Ministeros and the a change to Metro 10 to Plaza Espana. Very clean room, comfortable beds, fab shower, excellent service at reception, great free WIFi and a good standard continental breakfast. You can't beat the price for the location and accommodation.
Genuine Hotels.com guest review
Response by Vitium Urban Suites
Dear customer, thank you very much for taking you time to write a great comment. We are very happy that you liked the location and the place as we work very hard every day to give a good service to our customers. We hope to see you soon. Kidest regards,
3 night trip with friends Oct 25, 2015
Christina
IE
4.0 / 5Excellent
"Clean and nice decoration, great location"
Everything was good
Genuine Hotels.com guest review
1 night business trip Oct 19, 2015
Bruno
GB
5.0 / 5Outstanding
"Great Madrid Location"
A great location in Madrid, only 10min walk from the Royal Palace. Only 2 minor issues with the hotel- difficult to locate using only the street address as it is on the 5th floor of a 9 storey building with only a small plaque outside the narrow door entrance, and the breakfasts supplied were very basic but adequate.
Genuine Hotels.com guest review
3 night romance trip Aug 22, 2015
Rick
AU
4.0 / 5Excellent
excelent neighborhood
Genuine Hotels.com guest review
1 night romance trip Aug 1, 2015
A Traveler
MX
3.0 / 5Good
"Nice Room, Breakfast let down"
Nice room, Great location. Breakfast was below par. The bread was stale and the fruit selection was almost rotten and was never changed (4 night Stay). Good luck getting anything after 9:30am. Disapointing as the rest of the stay was a pleasure.
Genuine Hotels.com guest review
4 night romance trip Aug 5, 2015
James
GB
4.0 / 5Excellent
"Perfect little hotel for a short stay"
Two day work trip, for which the hotel was perfect. Reasonably priced, central, lovely rooms, great staff and breakfast thrown in for good measure.
Genuine Hotels.com guest review
2 night business trip May 27, 2015
Alan
GB
5.0 / 5Outstanding
"Fab stay in Madrid"
Absolutely fantastic, great hotel in a great location in a beautiful city, wouldn't hesitate to recommend.
Genuine Hotels.com guest review
3 night romance trip May 19, 2015
Sandra
GB
4.0 / 5Excellent
"Good location and excellent. Very new and clean"
Comfortable, clean and close to many restaurants and bars. Easy walking to most tourist sites
Genuine Expedia guest review
Other trip Apr 26, 2015
A Traveler
GB
2.0 / 5Fair
"room with no wifi"
Wifi was not available throughout our 1day stay. Fedback to the reception and nothing been done. Wouldn't have book the room if they have started outright that there is NO wifi.
Genuine Hotels.com guest review
1 night romance trip Feb 19, 2015
A Traveler
SG
5.0 / 5Outstanding
"lovely place in the heart of Madrid"
It's a very modern and nice place in the very centre. We loved it a lot.
Genuine Hotels.com guest review
1 night business trip Oct 16, 2014
Tanya
GB
5.0 / 5Outstanding
"great locations a very nice rooms"
great centrally located hotel with plenty of shopping around and nice rooms and clean.. friendly staff
Genuine Hotels.com guest review
4 night trip Sep 23, 2014
melissa micallef
GB

The following reviews were posted by hotel guests from other countries:

1.0 / 5Poor
"No vayan a este hotel...es un timo"
Un lugar al que jamás regresaré..no me ha gustado nada
Genuine Hotels.com guest review
1 night trip with friends Mar 24, 2016
A Traveler
ES
4.0 / 5Excellent
"Rey León"
Correcta. Justo lo que se buscaba.
Genuine Hotels.com guest review
1 night romance trip Jan 16, 2016
José Maria
ES
3.0 / 5Good
"Bien placé mais chambre avec quelques désagréments"
L'hôtel est bien situé. La chambre a une deco sympa et les fenêtres isolent bien de la rue. En revanche, la salle de bain laisse à désirer: la porte ne se fermait pas complètement ce qui est gênant dans la mesure où il s'agit aussi de la porte des toilettes. Le lavabo est minuscule (vraiment tout petit...) et les serviettes de bain qui devaient être changées tous les deux jours n'ont pas été changées du séjour.
Genuine Expedia guest review
Response by Vitium Urban Suites
Estimado cliente, nos complace saber que su estancia en Vitium fue agradable y que le gustó la decoración y localización del establecimiento. No obstante, tendremos en cuenta sus comentarios sobre el baño para poder darle una solución. Reciba un cordial saludo.
Other trip Jan 1, 2016
Fabien
FR
4.0 / 5Excellent
"Växjöpar"
Klart nöjd! Förväntningar och utfall stämde överens!
Genuine Hotels.com guest review
5 night romance trip Dec 5, 2015
Håkan
SE
1.0 / 5Poor
"ESTABELECIMENTO DESONESTO."
Chegamos ao hotel antes das 14 h e, não obstante tivesse disponibilidade de quarto, não nos deixaram entrar. Até aí tudo bem, pois esta é a regra vigente. Todavia o rapaz que estava na recepção era super antipático e mal respondia o que perguntávamos. Mais tarde, ao tentar fazer o check in, tentamos pagar com uma nota de EU 500,00. Só que a moça que estava na recepção disse que não tinha troco e que eu deveria andar pela Calle Gran Via, sob um frio de 7 graus, até trazer o dinheiro trocado. Eu expliquei que já havia tentado trocar a nota na agência do Western Union que há embaixo do hotel e que eles não a trocaram. Ainda assim ela não deixou que fizéssemos o check in e providenciasse o troco para mais tarde. Mais uma vez desci e tentei trocar. Como não consegui, tivemos que sair de lá com 5 malas e encontrar um hotel que aceitasse dinheiro, já que meu cartão estava sem condições de ser usado. Cabe acrescentar que em momento algum fomos avisados que o pagamento deveria ser feito EXCLUSIVAMENTE em cartão. O pior aconteceu depois, quando eles tentaram várias vezes seguidas debitar o valor da diária do número do cartão que constava na reserva, mesmo sendo eles os responsáveis por não termos nos hospedado lá.
Genuine Hotels.com guest review
Response by Vitium Urban Suites
Estimado cliente, los iento pero nosotros NO somos un banco y no podemos cambiarle moneda extranjera ni siquiera cobrarle en otra moneda que no sea Euro. Si usted viaja a otro país que hay una moneda diferente a la suya debe saber que debe cambiar el dinero en un banco o en las casas de cambios, o sino usted debe pagar con tarjeta de crédito. Ningún estableciemiento (ya sea hotel, hostal, tiendas, etc) le cambiará el dinero. Creo su comentario es injusto ya que los recepcionista de mi establecimiento intentaron en todo momento ayudarle. Además, como usted bien sabe, no podemos hacer el checkin de los clientes hasta las 14:00 horas. Siento que haya tenido una mala impresión, pero en este caso no hemos tenido nosotros la culpa. Un cordial saludo.
1 night romance trip Nov 22, 2015
Claudia
BR
4.0 / 5Excellent
"Kunne vært så bra om de giddet...."
De banket på døren en gang på 5 dager for å fikse rommet (Ok, 2 dager hadde jeg "do not disturb" skiltet ut. Låsen i min dør fungerte ikke på 4 siste dagene så jeg måtte hente resepsjonist etagen over for å komme inn hver gang.... Kunne vært så bra om de hadde giddet......
Genuine Hotels.com guest review
4 night trip Nov 3, 2015
Not Provided
NO
1.0 / 5Poor
"Ingen balkon selvom lovet"
God location, men vi blev lovet en balkon vi kunne være ude på, ingen gang den mindste fod kunne være derude, der var for dårligt da det var det vi havde efterspurgt
Genuine Hotels.com guest review
4 night trip with friends Nov 1, 2015
Not Provided
DK
5.0 / 5Outstanding
"Exelente"
Exelente Hotel volvere sin dudas ,ubicacion perfecta .
Genuine Hotels.com guest review
2 night trip Oct 5, 2015
A Traveler
AR
5.0 / 5Outstanding
"exelente"
Excelente Hotel ¡!!! sin duda si regreso a Madrid volveré a este Hotel. Atención excelente estuve dos veces y elegí muy bien
Genuine Hotels.com guest review
Response by Vitium Urban Suites
Estimado cliente, muchas gracias por su comentario. ¡Esperamos volver a verle muy pronto!
3 night trip Oct 24, 2015
A Traveler
AR
4.0 / 5Excellent
"Nuevo en el centro"
Hotel sencillo pero muy nuevo, en pleno centro de madrid. Cuando vuelva a madrid pienso alojarme otra vez alli
Genuine Hotels.com guest review
Response by Vitium Urban Suites
Estimado cliente, agradecemos mucho nos haya puesto un comentario positivo. Nos alegra saber que la ha gustado el alojamiento, y es por ello que esperamos poder volver a verle muy pronto. Un cordial saludo.
2 night family trip Oct 5, 2015
A Traveler
ES
5.0 / 5Outstanding
"Nina und Barbara aus der Schweiz"
Meine Tochter und ich waren 4 Tage in Madrid. Das Hotel liegt sehr zentral mitten in der Stadt. Leider ist es von aussen nicht gut erkennbar. Wir mussten etwas suchen. Es ist ein sehr schönes helles Hotel genau so wie auf den Bildern. Den Flughafentransfer der angeboten wird ist super, leider wussten wir bei der Hinreise nichts davon. Das sollte noch in die Homepage. Wir können das Hotel nur empfehlen.
Genuine Hotels.com guest review
3 night family trip Oct 5, 2015
Barbara
CH
1.0 / 5Poor
"El peor en el que hemos estado nunca ."
Un horror,empezando por el edificio, después la recepción sí que es muy Bonita ya hay se acabo lo bueno ,la habitación hacia una calor infernal , el lavabo era de cristal lo que quiere decir que intimidad cero ,las cortinas no cubren todo el ventanal y en cuanto sale el sol es como si fuese de día ,el wifi no funcionaba , la televisión ha ratos funcinaba ,la noche que estuvimos había un ruido de unos motores del edificio y después de quejarnos varias veces el chico dijo que no lo había oído nunca y no hizo nada ,como no nos gusto decidimos dejar la habitación y buscar otro hotel y nosotros reclamamos que nos abonasen las dos ultimas noches ya que la primera estuvimos y la segunda ya la dimos por perdida pero después de reclamar varias veces han pasado de nosotros y estamos hablando de que estuvimos 1 noche y se cobraron casi 600 euros ,he intentado ser respetuoso en este escrito y de verdad que me ha costado ,es la primera vez que hacemos una crítica de un hotel pero pensamos que con esta crítica podemos evitar que otros no tengan nuestra mala experiencia.
Genuine Hotels.com guest review
Response by Vitium Urban Suites
Estimada Monika, de veras sentimos que haya tenido esa mala experiencia con nosotros. La verdad es que la mayoría de nuestros clientes siempre están contentos con la decoración moderna que tenemos y el excelente trato y servicio que damos. No obstante, me entristece saber que usted tuvo no estuvo agusto... Las cortinas que tenemos son opacas y no dejan entrar la luz, es por ello que no sabemos el porqué de su queja, no obstante lo tendremos en cuenta para revisarlo en intentar solucionarlo. Por otro lado, el wifi funciona perfectamente, si usted lo hubiera avisado en la recepción hubieran reseteado el sistema, ya que cuando la ocupación es muy alta a veces hay que resetearlo para que no se cargue. De veras siento lo ocurrido, y pondremos soluciones para que no vuelva a suceder. Un cordial saludo.
4 night romance trip Oct 1, 2015
Monika
ES
3.0 / 5Good
Petit déjeuner faible. Propreté des corridors douteuse. Dans l'ensemble plus un 2 étoiles qu'un trois étoiles
Genuine Hotels.com guest review
8 night romance trip Sep 24, 2015
jean yvon
CA
4.0 / 5Excellent
"Confortable et bien situé"
Petit déjeuner peu garni en raison du petit nombre de chambres. Autrement, chambre très confortable et accès direct à tout ce que Madrid a à offrir.
Genuine Hotels.com guest review
Response by Vitium Urban Suites
Cher client, Merci pour votre commentaire. Nous sommes heureux qui a été à l´aise et nous espérons vous voir bientôt.
2 night trip Sep 17, 2015
Robert
CA
5.0 / 5Outstanding
"Perfecto"
Es perfecto para pasar una noche con tu pareja, todo perfecto en cuanto respecta a la habitación, la atención fue genial y sin ninguna molestia ¡ Recomendable al 100% y la zona es increíble para quien le guste disfrutar de la Gran Vía en su plenitud.
Genuine Hotels.com guest review
1 night romance trip Sep 27, 2015
hector
ES
4.0 / 5Excellent
"Viaje fin de semana"
Un hotel céntrico, bonito y agradable, la atención correcta.
Genuine Hotels.com guest review
1 night trip with friends Sep 26, 2015
Maria Jesus
ES
4.0 / 5Excellent
"Value for money if price below Euro 70"
Clean and tidy room but a bit small.
Genuine Hotels.com guest review
1 night family trip Sep 24, 2015
Chi Kwong Patrick
HK
4.0 / 5Excellent
Vi bodde her tre netter, og var generelt godt fornøyd med oppholdet. Rene og pene rom, hyggelig betjening og etter min mening, perfekt beliggenhet. Det som trekker litt ned er dårlig internett på rommet. Når en er på ferie er det greit å kunne komme hjem til hotellrommet og planlegge neste dags utflukter. Det ble vanskelig når det var tilnærmet ingen dekning på rommet. Betjeningen ble gjort oppmerksom på dette, uten at de kunne gjøre noe med det.
Genuine Hotels.com guest review
3 night romance trip Sep 14, 2015
A Traveler
NO
3.0 / 5Good
"Juan."
En general, nos fuimos muy contentos con el hotel. Si hablamos de aspectos concretos, el desayuno me pareció lamentable. Aún así, recomiendo el hotel ya que, además de ser muy cómodo, esta en una ubicación inmejorable.
Genuine Hotels.com guest review
1 night romance trip Sep 5, 2015
Juan Jose
ES
4.0 / 5Excellent
"Albergo sulla via principale di Madrid"
Un piacevole soggiorno. Struttura nuova con tutte le comodità. La colazione con dolce e salato in una saletta molto carina.
Genuine Expedia guest review
Other trip Sep 4, 2015
Lola
IT
3.0 / 5Good
"Shopping in Madrid"
Die Lage des Hotels ist sehr gut. Ich war für 5 Tage in Madrid mit meinem Freund und ich würde dieses Hotel jederzeit wieder besuchen.
Genuine Hotels.com guest review
4 night romance trip Aug 24, 2015
A Traveler
CH
5.0 / 5Outstanding
"Simplemente maravilloso"
Simplemente maravilloso. El hotel es precioso, muy cómodo,súper limpio y el personal amabilísimo. Muy bien ubicado ya que íbamos a ver "El rey León" y esta situado a 20 metros del Lope de Vega. Sin dudarlo lo recomiendo.
Genuine Hotels.com guest review
1 night family trip Aug 19, 2015
Ángeles
ES
4.0 / 5Excellent
"Soggiorno a Madrid"
Sicuramente se torno a Madrid riprendono questo hotel... Posizione ottima gentilezza alla reception letto molto comodo.... L'unica cosa colazione un po' scarsa ma buona...e bagno piccolissimo ma pulito...
Genuine Hotels.com guest review
8 night trip Aug 11, 2015
Maurizio
IT
4.0 / 5Excellent
"lo que esperaba"
comoda,relajante y satisfactoria
Genuine Hotels.com guest review
3 night romance trip Aug 10, 2015
serafin
ES
4.0 / 5Excellent
"UN BUEN HOTEL EN MADRID"
La relación costo beneficio, excelente. La localización maravillosa. El desayuno pobre.
Genuine Hotels.com guest review
2 night trip with friends Aug 9, 2015
Martha
CO
5.0 / 5Outstanding
"Très bien !"
Situation très pratique (10 min à pied de la Rambla et 30 minutes jusqu'au port). Chambre propre, bien équipé et des petites attentions bienvenues. Accueil très chaleureux : on sent davantage accueilli comme un hôte que comme un client quelconque. Certes, la réception n'est pas ouverte 24h/24 mais on a pris le soin de s'assurer de mon heure d'arrivée et d'être présent à ce moment là. A recommander.
Genuine Hotels.com guest review
Response by Vitium Urban Suites
Estimado Guillaume, antes de nada quería agradecerle su comentario, es un placer para nosotros que haya tenido una buena estancia en Vitium Urban Suites. Comentarle que nuestra recepción sí abre 24 horas al día, es por ello que los clientes no tienen que preocuparse de su hora de llegada. Esperamos volver a verle muy pronto. reciba un cordial saludo.
3 night trip Aug 10, 2015
Guillaume
FR
4.0 / 5Excellent
"Excelente Hostal!!"
Muy buen hostal! Atencion al cliente excepcional!
Genuine Hotels.com guest review
1 night romance trip Aug 8, 2015
Jose Manuel
ES
4.0 / 5Excellent
"Magnífica ubicación"
Cómodo para estancias cortas
Genuine Hotels.com guest review
2 night romance trip Jul 26, 2015
Javier
ES
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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