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1 room, 2 adults
You can collect Hotels.com® Rewards nights here14 Haven Green, Ealing Broadway, London, England, W5 2UU, United Kingdom, ‏‎800-491-6126
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3.4 / 5Good

Score breakdown (from 23 reviews)

Average rating for:

  • Cleanliness
    3.5
  • Service
    3.7
  • Comfort
    3.3
  • Condition
    3.2
  • Neighborhood
    4.1
4.0 / 5Excellent
"Highly recommended"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
This is a cool place to stay with a bed and breakfast look and feel. Our room had a private shower which had an electric water heater ... the faucet in the bathroom was just cold water. For me, price is the key consideration is price since London is a VERY expensive city. It is easy to get to Central London on a single subway from Ealing, and from there you can walk or take another short subway ride to get where you want. Ealing is a lively neighborhood, and if you explore a little you will find high end homes that cost around 3 million pounds or more, so it is a pretty high end neighborhood in some respects, though it has a middle class feel. The staff was helpful and friendly -- for example they printed our bus tickets to Paris for free.
Genuine Hotels.com guest review
Response by The Caspian Hotel
Greetings & Happy Holiday Appreciate your review and see you again and sorry about cold water, it needs to run for 2 min before it gets hot see you again Samari
4 night romance trip Oct 19, 2014
Timothy
US
3.0 / 5Good
"A miniversion of the Grand Budapest Hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
This was my first time to London. The staff greeted us warmly and we got into our family room quickly after a long journey. The WiFi was better than other places, maybe because we were the only ones there. Typical of other places we stayed, there was a winter duvet, in June, but i used the other lighter blanket decorating the bed. The floor had several large gaps between boards large enough to make me worry if i would loose something between them - luckily i did not. The shower-head holder for the movable shower-head was broken. We improvised and after many attempts managed to precariously prop it is a fairly usable position. The room had an electrical converter, which came in handy, as few other hotels provided one. Despite its problems the price was descent enough that i would come again.
Genuine Expedia guest review
Response by The Caspian Hotel
Appreciate your comments see you in 2014 and 2015 best wishes Manager
Other trip Jun 8, 2014
Bryan
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Lovely hotel, and equally lovely owners. We had a very comfortable stay, the beds were very great. Breakfast was in the cafe a short walk across the green opposite, but superb value for money - warm croissants, full English and very good coffee. The room and shared bathroom were both spotless. I'd say that the room was a touch more basic than the ones in the photos, but clean and comfortable which is the most important thing. I'd recommend this hotel for a shirt city break as it's only 45ish minutes on the tube from Central London, but far enough not to break the bank. I'd definitely go back :)
Genuine Venere guest review
Other trip Jun 2, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    4.0
Bathroom should have been cleaner and warmer (no heat despite cold weather). Breakfast is out of the House, this can be called Bed &Breakfast ? The area is very pleasant : close to a park and tube station Mathilde is very efficient in welcoming and helpful
Genuine Venere guest review
Other trip May 13, 2014
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
The room wasn't ready when we arrived we gave been waiting 45 min. Reception not quiet organised the owner didn't know if he charged as already for the accommodation.
Genuine Hotels.com guest review
Response by The Caspian Hotel
Dear Sir Thanks for your comment. We hope to be of service in future . Samari
1 night business trip Aug 16, 2014
George
IE
5.0 / 5Outstanding
"Great Location, great beds"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice Clean twin room, disappointed that toilet and shower room was not on suite and down the hall, although cannot fault the facilities as they were also clean.
Genuine Hotels.com guest review
Response by The Caspian Hotel
Many thanks.... We do have ensuite rooms, hope you book again and see you in 2014 best wishes Manager
2 night trip with friends Jun 27, 2014
Phil
GB
4.0 / 5Excellent
"Trip to Wembley"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The room was clean had its own bathroom,television and tea and coffee.We were only stopping one night,but would stop longer.
Genuine Expedia guest review
Response by The Caspian Hotel
Greetings Great you enjoyed Wembley and Caspian Thanks for comments see you again
Other trip Jun 29, 2014
claire
GB
3.0 / 5Good
"Good for the price but don't expect too much"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
I stayed here for a cheap room with easy transport to the city centre and free parking. On these counts the room was great and they even allowed us to leave the car until 4pm after checking out which saves on local parking. However when we arrived at the hotel it was quite a shock to see we were sharing a bathroom with other rooms. I hadn't noticed this in the listing and on the hotel website it is not very clear so we were slightly disappointed but it was only for one night to rest our heads so it wasn't a big problem. Unfortunately we requested a double room and ended up with a twin room instead. I'm lucky to have an understanding wife as it was part of a break for our wedding anniversary so possibly not the best hotel choice for this purpose, however I would certainly stay again for the price and convenience!
Genuine Hotels.com guest review
Response by The Caspian Hotel
Many thanks.... We do have ensuite rooms, hope you book again and see you in 2014 best wishes Manager
1 night trip Jun 3, 2014
Dan
GB
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
We paid 9 pounds for a breakfast we did not get. Other than that the accommodations were ok.
Genuine Hotels.com guest review
Response by The Caspian Hotel
We are very sorry, I do not know as the Coffee shop is open for Breakfast 8am - 11.30 and by arrangment all day for Hotel Guests Please mention when booking next and ref. is Labagutte missed breakfast and we shall give you free Breakfast plus see you again 2014 and 2015 Best wishes
1 night family trip May 25, 2014
A Traveler
GB
3.0 / 5Good
"Cute bed and breakfast"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Nice place but our room was plain, very small, and all white. It looked nothing like the pictures and what we were expecting. The cafe mentioned is a short walk away and the owner was very nice and offered us free coffee and croissants there.
Genuine Hotels.com guest review
Response by The Caspian Hotel
Greetings Thanks for comments, the large special rooms are more expensive and sorry it was ll white, we take that on board and we consider seriously introducing colours and pictures. See you again Caspian
1 night trip May 19, 2014
Kris
CA
3.0 / 5Good
"Decent place to sleep"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Shower room very clean with plenty of hot water. Toilet was also clean but the toilet seat was long past it's sell by date. The room wasn't too warm, had both a double & a single bed but there was no wardrobe (clothes were to be hung on hangers hung on a coat stand). There were tea & coffee facilities but no spoons. There was a decent TV but no comfy seat. However, it was surprisingly quiet given the amount if traffic in the surrounding area
Genuine Expedia guest review
Response by The Caspian Hotel
Many thanks.... We do have ensuite rooms, hope you book again and see you in 2014 Seats fixed best wishes Manager
Other trip Apr 17, 2014
ian
GB

The following reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"コスパ悪い"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
到着した時に誰もいなかった。シャワーがボロです。出が極端に悪い。無料パーキングだけが魅力だけど、それを考慮しても高い
Genuine Hotels.com guest review
1 night business trip Jan 31, 2015
Toshio
JP
2.0 / 5Fair
"Just to sleep"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Only one toilet and shower for all rooms. One bed had not clean blankets.
Genuine Hotels.com guest review
Response by The Caspian Hotel
Dear Guests - sorry you did not see 2 more WC and shower on the ground floor near office we also have big rooms with ensuite rooms hope you try us again and mention happy Holiday 2015
2 night trip with friends Nov 20, 2014
Andreas
CH
3.0 / 5Good
"Beschauliches Hotel mit guter Anbindung"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Beschauliches Hotel mit guter Anbindung. In 30 min ist man in der Innenstadt, in 20 am Flughafen Heathrow.
Genuine Expedia guest review
Other trip Nov 14, 2014
James
DE
4.0 / 5Excellent
"Gull beliggenhet"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Ligger like ved Ealing Broadway t-banestasjon. To til tre minutter gange. En av endestasjonene til Central line og District line. I sentrum på ett kvarter uten bytte av bane. Betyr også at det alltid er sitteplass på banen. Ok service på hotellet. Dessverre tepper på gulvene, men nå er jo hele England teppelagt... Universelt tips: Be om at de støvsuger teppene. Fungerte også her. De gjør det ikke frivillig selv om du skal være flere dager. Bodde på The Caspian en uke med ti år gammel sønn.
Genuine Hotels.com guest review
Response by The Caspian Hotel
Thanks
7 night family trip Jul 8, 2014
Jan Tore
NO
5.0 / 5Outstanding
"Zdecydowanie polecam"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Przesympatyczni właściciele.Bardzo dobre położenie - blisko stacji metra i wielu przystanków autobusowych. Wspólne łazienki są utrzymane w bardzo dobry stanie. Zdecydowanie polecam!:)
Genuine Hotels.com guest review
Response by The Caspian Hotel
Greetings Many thanks for kind comments see you again/ or your friends Best wishes Caspian
3 night trip Jun 26, 2014
A Traveler
PL
4.0 / 5Excellent
"Bueno"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
En general bien, mucha falla con el wife
Genuine Hotels.com guest review
Response by The Caspian Hotel
Greetings Many thanks fore your kind comments and X rating see you at Caspian
3 night family trip Jun 24, 2014
Pilar Estrada Jaimes
MX
2.0 / 5Fair
"Außen hui, innen nicht so..."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Das Caspian ist schön gelegen an einem kleinen Park und nur wenige Gehminuten vom Bahnhof entfernt. Von außen lockt das Caspian mit einer hübschen Fassade und einem gepflegten Garten. Nach dem Eintreten (was erst mit klingeln und klopfen möglich ist) muss man zur Rezeption, die sich im hinteren Teil des Hotels befindet und eher wie eine Abstellkammer wirkt. Das Zimmer (eines von ca 10 insgesamt) lag unter dem Dach und hatte optisch nichts mit den Bildern im Internet zu tun. Durch eine Klappe konnte man sich einen Blick in das Hausleitungssystem verschaffen und zum Lüften musste man die Notausgangstüre öffnen (was zum Glück ohne Alarm möglich war). Wenn man in der Beschreibung nicht genau aufpasst wird man vermutlich überrascht sein: Die Gemeinschafttoilette und das Gemeinschaftsbad befinden sich im ersten Stock, hier muss man morgens ggfs etwas mehr Zeit mitbringen bis man dran kommt. Aber Hektik kommt im Caspian eh nicht auf, im Frühstücksraum herrscht um 8:15 noch gähnende Leere (bis auf den kalten Kaffee der noch vom Vortag in der Maschine ruht) und das Büro ist laut Aushang morgens erst ab 9 Uhr besetzt. Zum Glück kann man den Zimmerschlüssel in einen Briefkasten werfen wenn man das Caspian dann wieder verlässt...
Genuine Expedia guest review
Response by The Caspian Hotel
Dear Guest Thanks for comment. sorry not so happy , I coudl not understand the Language you have written. see you again in 2014 and 2015. Best wishes Caspian
Other trip May 22, 2014
A Traveler
DE
4.0 / 5Excellent
"eenvoudig hotel met vriendelijke en behulpzame man"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Klein hotelletje met 7 kamers met alles wat je nodig hebt. gezellige buurt, steenworp afstand tot metro.
Genuine Hotels.com guest review
Response by The Caspian Hotel
Greetings Many thanks for you genrous rating see you again best wishes Caspian
2 night family trip May 3, 2014
A Traveler
NL
3.0 / 5Good
"Comodo ma non è un hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Bed & Breakfast abbastanza piccolo (avrà al massimo 5/6 camere); vicinissimo alla metro, alla stazione dei treni per l'aereoporto di Heathrow ed alla fermata di numerosi autobus. Viciissimo anche a tantissimi negozi ed ad un centro commerciale...senza pretese... comodo per la posizione ed abbastanza economico ma non è un hotel. Se ci devi solo dormire va bene. Ha il wifi. La camera era pulita ed i letti comodi, ma ha la moquette che a me personalmente non piace.. tutto sommato ok.
Genuine Expedia guest review
Response by The Caspian Hotel
Dear Guest Many thanks for your comments and see you again sadly could not understand Caspian
Other trip Apr 27, 2014
Ettore
IT
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Response by The Caspian Hotel
Dear Guest. Many thanks for your kind stars Best wishes Manager
1 night business trip May 22, 2014
A Traveler
GB
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
Response by The Caspian Hotel
Many thanks see you again Caspian
1 night trip Jul 22, 2014
A Traveler
SE
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Genuine Venere guest review
Other trip May 12, 2014
A Traveler
IT
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