All hotels in Lisbon, Portugal
1 room, 2 adults
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Rua Câmara Pestana, 23, Lisbon, 1150-082, Portugal, ‏‎800-491-6126
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4.6 / 5Outstanding

Score breakdown (from 24 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.7
  • Comfort
    4.5
  • Condition
    4.4
  • Neighborhood
    4.4
5.0 / 5Outstanding
"Beautiful hotel with stunning view of Lisbon"
Our experience at Torel was our most memorable. In addition to the perfect location situated on a hill with beautiful views of Lisbon, the team at Torel made us feel terrific. They gave us great recommendations for Dinner and Fado which night after night turned out to be very special and ones we would not have found out about in a guide book.
Genuine Expedia guest review
Other trip Sep 13, 2014
abe
US
5.0 / 5Outstanding
friendly staff, nice view, small but very cozy pool,very close to restaurant area and hotel has very unique local character. no need AC, open window and feel the natural air!
Genuine Expedia guest review
Other trip May 7, 2014
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Pool overlooking the town and sea..."
This is a new hotel with the best view over Lison you can imagine, its a very manageable short walk from the bustling centre. The breakfast was excellent, high level. Very young, easy on the eye staff. The best rooms offer the same view over the city and the lovely pool, which is a major pull especially in the Summer months. The worth thing - service by the pool very very slow, staff clearly overworked and not been doing the job too long, same with showing the room on arrival, the young guy didn't know which room it was and we ended up walking round the houses. Some of the hotel doors are very thin so you hear other guests in the corridor. Potentially very very nice but early teething problems need to be ironed out, esp staff training...! Would def recommend though, likely to become THE Lisbon hotel...
Genuine Hotels.com guest review
1 night trip Aug 1, 2015
Alexander
GB
5.0 / 5Outstanding
"Palaces above, but in the middle of, Lisbon"
A lovely hotel built out of two adjacent period houses sitting on a hill above the very centre of Lisbon. That centre is only a 5 minute stroll down (and 10 minutes up, unless you use the funicular that stops 50m from the hotel door). Rooms are smart, elegant and clean. The breakfast, in restaurant or terrace, is filling a delicious. The pool is small but perfectly situated on a quiet terrace. The staff, and there are lots of them, were kind, friendly and attentive. We will return.
Genuine Hotels.com guest review
1 night romance trip Jul 2, 2015
Stuart
GB
5.0 / 5Outstanding
"Made our stay that little more special"
As this stay in Lisbon was for my wife’s special Birthday, I wanted it all to be perfect, and so we were both hugely impressed upon arrival at the hotel, whereupon we were made to feel instantly welcome, and offered a glass of wine while we sat with Rodrigo (Manager), who kindly told us about the city, what to see/do, where to eat etc, before going to our room, which was just stunning. Our stay in Lisbon was amazing, and we managed to cram so much in, and were suitably tired at the end of each day, what with walking up and down the hills of the city in search of recommended restaurants and cafes, bars, and sights. Even though the hotel is at the top of a hill, luckily there is a funicular tram very close by, which is all part of the experience, but make sure you buy the 24 hour ticket (6 Euros) that lets you travel on all modes. The breakfast was superb, and we felt ready to take on the day after filling up on selection of breads, croissants, cake, fruit and yoghurt, all washed down with a nice English Breakfast tea. Rodrigo and the team were all very courteous, and were always asking if we needed any help finding anything on our excursions, and if we asked for a recommendation for somewhere to eat in a particular location, they were always on hand to provide excellent places. I cannot recommend this hotel and the team that work there highly enough, and were we ever to return to Lisbon this would be our first choice to stay at.
Genuine Hotels.com guest review
3 night romance trip Jan 29, 2015
Gary
GB
5.0 / 5Outstanding
"Perfect stay"
Hotel was excellent is a great location with fantastic views of the city. Be warned and bring flat shoes as Lisbon is extremely hilly. Hotel is on one of the hills just of the main street but the hill is extremely steep but there is a tram outside if case you are unable to make the walk. Staff were excellent and I would recommend to anyone who likes to treat them selves.10 out of 10
Genuine Hotels.com guest review
5 night romance trip Jun 21, 2014
Janet D
IE

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Disappointing room"
Very nice outdoor area with a wonderful view, but the room we got was disappointing. The service was good, but a bit "too much" for our taste - like pretending to be more than they are.
Genuine Hotels.com guest review
1 night romance trip Jul 14, 2015
Nina
NO
5.0 / 5Outstanding
"Excellent séjour"
Très bel hôtel, accueil très attentionnée d'une équipe jeune et dynamique. Comme nous étions en famille, nous avons réservé la petite villa qui se trouve au fond de la propriété et qui est vraiment très agréable (au calme, pas de voisin et joli bais vitrée sur le jardin. Déjeuner copieux et très frais. Vue époustouflante sur Lisbonne. Unique petit bémol: la piscine est un peu petite pour le nombre de client, mais je ne pense pas qu'il est possible d'en faire une plus grande compte tenu de l'espace à disposition.
Genuine Hotels.com guest review
2 night family trip Jul 4, 2015
Stefanie
CH
5.0 / 5Outstanding
"Excellent"
Magnifique hôtel, service impeccable et chaleureux, très belle vue sur la ville, très bonne literie ... Bref j y retournerai !!!! Et je recommande !!
Genuine Hotels.com guest review
4 night romance trip Jun 4, 2015
Pierre-Yves
CH
5.0 / 5Outstanding
"Great stay, will come back!!"
Beautiful hotel in central Lisbon, although a bit tricky to get to by foot, a steep stair. Service was great! We stayed in a suite, nr 8, amazing room and view. The thing they could improve is: the pool was too cold, I couldn't get in :)
Genuine Hotels.com guest review
2 night romance trip Jun 3, 2015
Josefin
SE
5.0 / 5Outstanding
"en perle i lissabon"
der findes ikke sødere mennesker i hele lissabon end dem der servecere gæsterne på denne lille perle.de er blevet lidt større med nabohuset i den smukkeste kongeblå farve og inden længe findes der også restaurant på stedet. det var et glædelig gensyn og glæde os allerede til at komme tilbage
Genuine Hotels.com guest review
3 night trip with friends Apr 30, 2015
Flemming
DK
5.0 / 5Outstanding
"En bortgjemt perle"
Litt slitent i nærområdet, men kort vei til centrum og meget stille. Vi følte oss hjemme.
Genuine Expedia guest review
Other trip Mar 23, 2015
A Traveler
NO
5.0 / 5Outstanding
"gastvrijheid helemaal top"
Omdat ik jarig was kregen we n fles champagne op de kamer! Helemaal top.
Genuine Hotels.com guest review
1 night romance trip Mar 10, 2015
A Traveler
NL
5.0 / 5Outstanding
"Mycket fint litet hotel"
Utrolig vänlig betjäning och service, fint läge, fin frukost
Genuine Hotels.com guest review
3 night trip Feb 27, 2015
adam
SE
5.0 / 5Outstanding
"Amore a prima vista"
Un posto magico!! Curato in ogni dettaglio!! Con del personale sempre disponibile, gentilissimo e sempre pronto a regalarti un sorriso!!! La Royal Suite poi era da sogno..il letto, le finestre enormi, ogni cosa rendeva quella stanza semplicemente perfetta!! Ci tornero sicuramente!!! Consiglio solamente di fornire gratuitamente in camera una bottiglia d acqua piu che il caffe! Tutto perfetto !!!
Genuine Hotels.com guest review
3 night romance trip Jan 23, 2015
A Traveler
IT
4.0 / 5Excellent
"Hôtel charmant !"
Personnel très charmant et toujours à vos petits soins.
Genuine Hotels.com guest review
2 night trip Jan 14, 2015
A Traveler
CH
5.0 / 5Outstanding
Ausserordentlich freundlich, hilfsbereites und sachkundiges Personal. Sehr sauber und super Lage...einfach alles top
Genuine Venere guest review
Other trip Oct 20, 2014
A Traveler
DE
1.0 / 5Poor
"Would not recommend to anyone, not even enemies"
We got our room cancelled the very day we were supposed to check in, leaving me and my company totally stranded in the crazy busy high season! No compensation (well, they could spare us a room in mid September but this was mid August). This is so not how two run a business.
Genuine Hotels.com guest review
1 night trip Aug 16, 2014
Madeleine
SE
5.0 / 5Outstanding
Toppen!
Genuine Hotels.com guest review
2 night trip Aug 4, 2014
A Traveler
NO
5.0 / 5Outstanding
"Wunderbar"
Wunderbarer zentraler und doch ruhiger Ort, sehr stilvolles gestaltetes, Interieur, sehr freundliches und hilfsbereites Personal. Unbedingt empfehlenswert!
Genuine Hotels.com guest review
1 night business trip Jun 30, 2014
A Traveler
CH
4.0 / 5Excellent
superbe séjour chambre grise n5avec un petit balcon; petit déjeuner sympathique et copieux et pour des œufs il faut juste les commander; hôtel bien situe seul bémol le telepherique qui vous remonte a l’hôtel ferme a 845pm après cette heure, il faut monter a pied a peu près 260 marches!!!les chambres ne sont pas équipées de miroirs grossissants...Personnel très sympathique et souriant; recommandation pour un séjour relaxant avec un beau jardin et une piscine au coeur de Lisbonne; Super Sylvie et Alain
Genuine Hotels.com guest review
3 night trip May 25, 2014
johnson sylvie
FR
5.0 / 5Outstanding
Genuine Hotels.com guest review
3 night romance trip Jul 25, 2015
Peter
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night romance trip Jun 27, 2015
A Traveler
CH
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night romance trip Oct 9, 2014
Caroline
FR

TripAdvisor reviews for Torel Palace

Overall rating:Based on 193 traveler reviews

Most recent traveler reviews:

Overall Rating
"Excellent hotel, dreadful restaurant"
08/25/15 Mary S Boston, Massachusetts
The hotel is absolutely beautiful and the views over Lisbon's rooftops are breathtaking. We have been very well taken care at the hotel and the service was attentive and seamless. We highly recommend a visit or stay at this hotel when you visit Lisbon, however (and this is a huge however! Hence my low evaluation...) the restaurant experience was dreadful! I don't say it lightly but I would not recommend this restaurant to anyone in my circle of friends. The food was highly pretentious and at the same time quite pedestrian. We are wine lovers and we have found that the wine list was very disappointing in diversity and quality. Service was arrogant, borderline offensive, to the point that we discussed leaving the premises at the beginning of the meal. (They were lucky that we didn't feel like going out to find some place else to enjoy a real meal...) Such a magnificent and stunning hotel absolutely deserves a better food and beverage experience. We accessed the restaurant from the hotel, but we were wondering if it wasn't a separate entity all together considering the abyss that exists between them. Quite honestly, our feeling was that management must be somewhat aloof to allow the restaurant to be managed in such a disconnected way from the rest of the hotel. Things like this can make or break a place, just a friendly advice... In sum, if you plan to eat out and enjoy the city, that actually has a pretty interesting restaurant scene, Torel Palace is the perfect spot for a romantic getaway in Lisbon!
Overall Rating
"Amazing restaurant.....and a great hotel too"
08/23/15 mark K Lisbon, Portugal
OMG what an amazing restaurant! We went to Belcanto last night, that was out of this world but it cost us €500 a couple....the food here is not as extraordinary, but it is stunning in its taste and preparation and 1/4th price! Very very friendly staff, great room, clean and comfy bed, brilliant views and all in all excellent.....but if you stay here you should eat here too!
Overall Rating
"Perfect in every way"
08/18/15 Vicki B Adelaide, Australia
We stayed at Torel Palace at the end of June and think the customer service is second to none. The staff were helpful beyond belief and continually exceeded our expectations in their desire to make our stay as good as it could possibly be. The Palace itself is beautiful and the rooms charming. We loved the views and the outside breakfast area. I thoroughly recommend you stay here when in Lisbon.
Overall Rating
"Character, luxury and old world charm."
08/17/15 wildrew Perth, Australia
This is a lovely, little hotel perched on the hillside with views to die for - overlooking the city and down to the coast. We stayed here for 4 nights with our 2, adult daughters. It has an opulent ambiance without being intimidating - the staff were extremely helpful and friendly.The newly opened restaurant offered excellent, local, gourmet cuisine. We would all highly recommend this hotel as the perfect place to celebrate a special occasion or just to unwind.
Overall Rating
"Most beautiful hotel I've ever stayed in"
08/14/15 Mariaodonoghue123 Dublin, Dublin, Ireland
I was lucky enough to stay in the fabulous Torel Palace when I visited Lisbon in February with my boyfriend. The staff were incredible. So helpful and attentive, happy to offer suggestions of where to eat and things to see. Our room was so pretty. I fell in love with it. The breakfast was another highpoint. Fruit, croissants, rolls, ham, yoghurt, fresh juice, coffee, the works! Great location, close to everything in the city but still felt like a haven of peace and quiet. I can't wait to visit Torel Palace again!
Overall Rating
"Truly outstanding"
08/13/15 Will D Barcelona, Spain
Everything about Torel Palace is outstanding. Lovely boutique feel to the place, rooms were clean and well maintained. The breakfast was great, especially the fresh fruit platters. But what makes this place really shine is the exceptional staff that work there, incredibly attentive. Nothing was too much of a hassle, every single one of the staff had a pleasant and happy demeanour. 10/10 would stay again, hopefully soon.
Overall Rating
"Fabulous Stay!"
08/11/15 travellingrealtor New Jersey
We recently stayed here for 2 nights on our way to the Algarve and were sorry that we couldn't extend our stay. Everyone that works here was wonderful and really made an effort to make our visit a memorable one. We have 2 teenage sons and we stayed in the Villa which was a perfect size for us. The views from this hotel were beautiful, the pool was great, the outdoor terrace for breakfast & dinner was such a relaxing place to dine. (The indoor restaurant was due to open after we departed so we didn't get to experience the food there.). Location was fantastic...close enough to the action, but far enough away to feel like we were in a private retreat, away from the hustle and bustle of the city. Everything was first class here and we will recommend this hotel to our family and friends and we hope to return sometime soon! Thanks to Rodrigo, Antonio, Marco, Beatrice & everyone else at Torel Palace!
Overall Rating
"Summer city break"
08/10/15 krysiahm London, United Kingdom
This is a gem of a little hotel - located just up from the main centre with stunning views across Lisbon. The staff were super friendly and helpful. Could not fault it. Food excellent. We really enjoyed our stay and would highly recommend to anyone visiting Lisbon.
Overall Rating
"An aristocracy of mirrors, tiles & wood in the heart of Lisboa"
08/08/15 Alexandra B Bucharest, Romania
We stayed for 5nights at Torel palace. It is an amazing boutique hotel desguised as a b&b (wondering why?). Amazingly beautiful! The staff is very kind & helpful, always ready to give precise info & explanations of any kind. The breakfast served at the table with all sort of small classic portuguese (not only) goodies. We stayed in room 25 with an invredible view of all Lisbon. The room was pretty small (this is the only minus I would give the hotel). Considering our 5 nights on a raw we needed a bit more space to spread our stuff & we pretty had to keep it in the luggage, though there is a dressing hidden inside the bathroom, but we consider it insufficient. Although small, the room is cosy & impecable. The bathroom is pretty amazing with a great chandelier & all mirrors at the shower & wooden floor. Very eclectic. Everything changed daily, the towels all new & the bed always perfect. The free wifi worked perfect all the time, even a few hundred meters away from the hotel. Torel is basically near everything. A 5 min walk down to Avenida da Liberdade, main street in Lisbon. U have to climb & go down a lot, but this is Lisboa. For sure we're coming back to Torel & hopefully our next stay will be in a larger room! We highly reccomend this wonderful small palace of Lisbon!
Overall Rating
"Top nodge hotel, disguised as B&B"
08/02/15 Robert-JanDeV
In disguise as a b&b, this top nodge hotel provides it all. Cocktails by the pool overlooking the entire city, as well as tips to excellent (hidden) restaurants away from the tourist crowds. Unlike many high-end hotels, the atmosphere is young, relaxed, humorous and friendly. Don't expect perfection, and then be pleasantly surprised at how close it gets. We stayed at the Afonso Henriques suite. Bit of a work-out to get there, but well worth it. Smaller suite, but very pretty with a great view from its little balcony. Good location to explore the city from, which we mostly did on foot. Looking forward to returning for another long weekend
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