All hotels in Lisbon, Portugal
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
Rua Câmara Pestana, 23, Lisbon, 1150-082, Portugal, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
Hotels.com reviewsTripAdvisor reviews
4.7 / 5Outstanding

Score breakdown (from 40 reviews)

  • Service
    Fantastic service
  • Location
    Great location
  • Breakfast
    Tasty breakfast
  • Vibe
    Awesome vibe
  • Amenities
    Great amenities
  • Value
    Poor value for money
5.0 / 5Outstanding
"Beautiful hotel with stunning view of Lisbon"
Our experience at Torel was our most memorable. In addition to the perfect location situated on a hill with beautiful views of Lisbon, the team at Torel made us feel terrific. They gave us great recommendations for Dinner and Fado which night after night turned out to be very special and ones we would not have found out about in a guide book.
Genuine Expedia guest review
Other trip Sep 13, 2014
abe
US
5.0 / 5Outstanding
friendly staff, nice view, small but very cozy pool,very close to restaurant area and hotel has very unique local character. no need AC, open window and feel the natural air!
Genuine Expedia guest review
Other trip May 7, 2014
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Surprise Weekend break for my wife's birthday"
Fabulous hotel with amazing views over the city. A shame that it rained almost non-stop for the 3 days we were there. The staff were lovely and helpful.
Genuine Hotels.com guest review
3 night romance trip Oct 9, 2015
Graham
GB
4.0 / 5Excellent
"Pool overlooking the town and sea..."
This is a new hotel with the best view over Lison you can imagine, its a very manageable short walk from the bustling centre. The breakfast was excellent, high level. Very young, easy on the eye staff. The best rooms offer the same view over the city and the lovely pool, which is a major pull especially in the Summer months. The worth thing - service by the pool very very slow, staff clearly overworked and not been doing the job too long, same with showing the room on arrival, the young guy didn't know which room it was and we ended up walking round the houses. Some of the hotel doors are very thin so you hear other guests in the corridor. Potentially very very nice but early teething problems need to be ironed out, esp staff training...! Would def recommend though, likely to become THE Lisbon hotel...
Genuine Hotels.com guest review
1 night trip Aug 1, 2015
Alexander
GB
5.0 / 5Outstanding
"Wonderful experience Best boutique hotel"
Service over the top We received our breakfast at 3.30 AM on the terrace as we had a very early flight!! Superb location overlooking Lisbon
Genuine Expedia guest review
Other trip Jul 12, 2015
Alex
CA
5.0 / 5Outstanding
"Palaces above, but in the middle of, Lisbon"
A lovely hotel built out of two adjacent period houses sitting on a hill above the very centre of Lisbon. That centre is only a 5 minute stroll down (and 10 minutes up, unless you use the funicular that stops 50m from the hotel door). Rooms are smart, elegant and clean. The breakfast, in restaurant or terrace, is filling a delicious. The pool is small but perfectly situated on a quiet terrace. The staff, and there are lots of them, were kind, friendly and attentive. We will return.
Genuine Hotels.com guest review
1 night romance trip Jul 2, 2015
Stuart
GB
5.0 / 5Outstanding
"Made our stay that little more special"
As this stay in Lisbon was for my wife’s special Birthday, I wanted it all to be perfect, and so we were both hugely impressed upon arrival at the hotel, whereupon we were made to feel instantly welcome, and offered a glass of wine while we sat with Rodrigo (Manager), who kindly told us about the city, what to see/do, where to eat etc, before going to our room, which was just stunning. Our stay in Lisbon was amazing, and we managed to cram so much in, and were suitably tired at the end of each day, what with walking up and down the hills of the city in search of recommended restaurants and cafes, bars, and sights. Even though the hotel is at the top of a hill, luckily there is a funicular tram very close by, which is all part of the experience, but make sure you buy the 24 hour ticket (6 Euros) that lets you travel on all modes. The breakfast was superb, and we felt ready to take on the day after filling up on selection of breads, croissants, cake, fruit and yoghurt, all washed down with a nice English Breakfast tea. Rodrigo and the team were all very courteous, and were always asking if we needed any help finding anything on our excursions, and if we asked for a recommendation for somewhere to eat in a particular location, they were always on hand to provide excellent places. I cannot recommend this hotel and the team that work there highly enough, and were we ever to return to Lisbon this would be our first choice to stay at.
Genuine Hotels.com guest review
3 night romance trip Jan 29, 2015
Gary
GB
5.0 / 5Outstanding
"Perfect stay"
Hotel was excellent is a great location with fantastic views of the city. Be warned and bring flat shoes as Lisbon is extremely hilly. Hotel is on one of the hills just of the main street but the hill is extremely steep but there is a tram outside if case you are unable to make the walk. Staff were excellent and I would recommend to anyone who likes to treat them selves.10 out of 10
Genuine Hotels.com guest review
5 night romance trip Jun 21, 2014
Janet D
IE

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Yritteliäs hotilli hienolla paikalla"
Hotellin pihalta ja monista huoneistakin hieno näkymä yli kaupungin. Matka alas kaupungin keskustaan ja takaisin ylös vaatii kuntoa tai ratikkaa/taksia. Huoneet omaperäisyydessään viihtyisiä, mutta heikko äänieristys haittasi. Henkilökunta nuorta ja mukavaa. Ammattitaito kehittyy.
Genuine Hotels.com guest review
1 night romance trip Nov 23, 2015
A Traveler
FI
4.0 / 5Excellent
"Torel Palace"
Situé rn plein centre de Lisbonne, on peut aller à pied sur les artères principales et commerçantes. Il y a un restaurant ( pas ou mal indiqué sur le site )
Genuine Hotels.com guest review
1 night romance trip Dec 3, 2015
Alain
FR
5.0 / 5Outstanding
"デラックスなホテル"
丘の上のわかり難い場所にありますが、ラウラ線のケーブルカーで登れば便利。景観良し、サービス良し、宮殿風のデラックスな室内。ウエルカムドリンクを飲みながら夜景を眺めていると、幸せな気分になります。朝食も美味しいです。
Genuine Hotels.com guest review
1 night family trip Nov 30, 2015
FUMIKO
JP
4.0 / 5Excellent
"Hienot maisemat"
Varasin kahden yön varauksen kahtena erillisenä varauksena mutta huoneet olivatkin eri kategoriassa (mahdoton ymmärtää varattaessa). Hotellin mukaan meidän olisi pitänyt vaihtaa huonetta kesken oleilun, mutta lopulta suostuivat antamaan huonomman kategorian huoneen paremman kategorian hinnalla. Muuten palvelu oli joustavaa ja melkeinpä ylimakean ystävällistä. Vanhemman vaaleanpunaisen rakennuksen ovet hatarat ja äänieristys olematon. Viihdyttiin silti erinomaisesti.
Genuine Hotels.com guest review
1 night romance trip Nov 22, 2015
eero
FI
5.0 / 5Outstanding
"Luxe, calme et détente"
Petit hôtel plein de charme dans un ancien palace rénové dans un style moderne. Excellent accueil, personnel souriant, charmant et efficace. Magnifique vue sur Lisbonne. Séjour parfait!
Genuine Hotels.com guest review
2 night romance trip Nov 20, 2015
STEPHANIE
FR
5.0 / 5Outstanding
"Stil, Eleganz, Bequemlichkeit mit schöner Aussicht"
Liebevoll kombiniertes Mobiliar, stilvoll, bequemes Bett, renoviertes Bad, bequeme große dusche, wunderbare Aussicht auf Lissabon, ein wenig schwer mit dem Taxi zu erreichen, aber rundum, wundervoll.
Genuine Hotels.com guest review
1 night business trip Nov 17, 2015
Not Provided
DE
5.0 / 5Outstanding
"景色が素晴らしいホテル"
ホテルの共用テラスからの眺めが素晴らしいです。 シャンパンもサービスでいただき、満足です。 一点残念だったのは、部屋にポットとソファがなかったことです。
Genuine Hotels.com guest review
3 night romance trip Nov 3, 2015
A Traveler
JP
5.0 / 5Outstanding
"Hôtel cosy et accueillant au centre de lisbonne"
Excellent séjour grâce à la gentillesse et à la disponibilité de l'ensemble du personnel, toujours aux petits soins. Hôtel calme et trés bien situé au centre de Lisbonne avec belle vue sur la ville.
Genuine Hotels.com guest review
3 night romance trip Oct 16, 2015
Eric
FR
5.0 / 5Outstanding
"Varmeste anbefalinger til Torel Palace"
Vi kunne ikke have fundet et bedre hotel i Lissabon. Alt fungerede perfekt og personalet var ovenud søde og hjælpsomme. Derudover er der en fantastisk udsigt fra hotellet ud over centrum af Lissabon.
Genuine Hotels.com guest review
4 night romance trip Oct 12, 2015
A Traveler
DK
4.0 / 5Excellent
"An ideal place to visit the center of Lisbon."
The Hotel Torel is ideally placed - very central above the Baixa part of town. The view from the terrace and pool is wonderful. The buildings have classic exteriors and renovated interiors. The staff are extremely helpful and make your stay a real pleasure.
Genuine Hotels.com guest review
1 night romance trip Oct 15, 2015
Paul
CH
5.0 / 5Outstanding
"Nice hotel, friedly staff"
We stayed for one night and had a lovely stay. The staff was very friendly and the hotel was beautiful with a nice view over the city. A bit difficult to find but if you don't mind walking up some stairs to the hotel, then the location is OK and quite close to Bairro Alto neighborhood (especially if you use the "elevator" tram).
Genuine Hotels.com guest review
1 night romance trip Aug 28, 2015
A Traveler
FI
3.0 / 5Good
"Disappointing room"
Very nice outdoor area with a wonderful view, but the room we got was disappointing. The service was good, but a bit "too much" for our taste - like pretending to be more than they are.
Genuine Hotels.com guest review
1 night romance trip Jul 14, 2015
Nina
NO
5.0 / 5Outstanding
"Excellent séjour"
Très bel hôtel, accueil très attentionnée d'une équipe jeune et dynamique. Comme nous étions en famille, nous avons réservé la petite villa qui se trouve au fond de la propriété et qui est vraiment très agréable (au calme, pas de voisin et joli bais vitrée sur le jardin. Déjeuner copieux et très frais. Vue époustouflante sur Lisbonne. Unique petit bémol: la piscine est un peu petite pour le nombre de client, mais je ne pense pas qu'il est possible d'en faire une plus grande compte tenu de l'espace à disposition.
Genuine Hotels.com guest review
2 night family trip Jul 4, 2015
Stefanie
CH
5.0 / 5Outstanding
"Excellent"
Magnifique hôtel, service impeccable et chaleureux, très belle vue sur la ville, très bonne literie ... Bref j y retournerai !!!! Et je recommande !!
Genuine Hotels.com guest review
4 night romance trip Jun 4, 2015
Pierre-Yves
CH
5.0 / 5Outstanding
"Great stay, will come back!!"
Beautiful hotel in central Lisbon, although a bit tricky to get to by foot, a steep stair. Service was great! We stayed in a suite, nr 8, amazing room and view. The thing they could improve is: the pool was too cold, I couldn't get in :)
Genuine Hotels.com guest review
2 night romance trip Jun 3, 2015
Josefin
SE
5.0 / 5Outstanding
"en perle i lissabon"
der findes ikke sødere mennesker i hele lissabon end dem der servecere gæsterne på denne lille perle.de er blevet lidt større med nabohuset i den smukkeste kongeblå farve og inden længe findes der også restaurant på stedet. det var et glædelig gensyn og glæde os allerede til at komme tilbage
Genuine Hotels.com guest review
3 night trip with friends Apr 30, 2015
Flemming
DK
5.0 / 5Outstanding
"En bortgjemt perle"
Litt slitent i nærområdet, men kort vei til centrum og meget stille. Vi følte oss hjemme.
Genuine Expedia guest review
Other trip Mar 23, 2015
A Traveler
NO
5.0 / 5Outstanding
"gastvrijheid helemaal top"
Omdat ik jarig was kregen we n fles champagne op de kamer! Helemaal top.
Genuine Hotels.com guest review
1 night romance trip Mar 10, 2015
A Traveler
NL
5.0 / 5Outstanding
"Mycket fint litet hotel"
Utrolig vänlig betjäning och service, fint läge, fin frukost
Genuine Hotels.com guest review
3 night trip Feb 27, 2015
adam
SE
5.0 / 5Outstanding
"Amore a prima vista"
Un posto magico!! Curato in ogni dettaglio!! Con del personale sempre disponibile, gentilissimo e sempre pronto a regalarti un sorriso!!! La Royal Suite poi era da sogno..il letto, le finestre enormi, ogni cosa rendeva quella stanza semplicemente perfetta!! Ci tornero sicuramente!!! Consiglio solamente di fornire gratuitamente in camera una bottiglia d acqua piu che il caffe! Tutto perfetto !!!
Genuine Hotels.com guest review
3 night romance trip Jan 23, 2015
A Traveler
IT
4.0 / 5Excellent
"Hôtel charmant !"
Personnel très charmant et toujours à vos petits soins.
Genuine Hotels.com guest review
2 night trip Jan 14, 2015
A Traveler
CH
5.0 / 5Outstanding
Ausserordentlich freundlich, hilfsbereites und sachkundiges Personal. Sehr sauber und super Lage...einfach alles top
Genuine Venere guest review
Other trip Oct 20, 2014
A Traveler
DE
1.0 / 5Poor
"Would not recommend to anyone, not even enemies"
We got our room cancelled the very day we were supposed to check in, leaving me and my company totally stranded in the crazy busy high season! No compensation (well, they could spare us a room in mid September but this was mid August). This is so not how two run a business.
Genuine Hotels.com guest review
1 night trip Aug 16, 2014
Madeleine
SE
5.0 / 5Outstanding
Toppen!
Genuine Hotels.com guest review
2 night trip Aug 4, 2014
A Traveler
NO
5.0 / 5Outstanding
"Wunderbar"
Wunderbarer zentraler und doch ruhiger Ort, sehr stilvolles gestaltetes, Interieur, sehr freundliches und hilfsbereites Personal. Unbedingt empfehlenswert!
Genuine Hotels.com guest review
1 night business trip Jun 30, 2014
A Traveler
CH
4.0 / 5Excellent
superbe séjour chambre grise n5avec un petit balcon; petit déjeuner sympathique et copieux et pour des œufs il faut juste les commander; hôtel bien situe seul bémol le telepherique qui vous remonte a l’hôtel ferme a 845pm après cette heure, il faut monter a pied a peu près 260 marches!!!les chambres ne sont pas équipées de miroirs grossissants...Personnel très sympathique et souriant; recommandation pour un séjour relaxant avec un beau jardin et une piscine au coeur de Lisbonne; Super Sylvie et Alain
Genuine Hotels.com guest review
3 night trip May 25, 2014
johnson sylvie
FR
5.0 / 5Outstanding
Genuine Hotels.com guest review
3 night romance trip Jul 25, 2015
Peter
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night romance trip Oct 24, 2015
Graham
GB
5.0 / 5Outstanding
Genuine Hotels.com guest review
4 night trip with friends Oct 3, 2015
A Traveler
DE
5.0 / 5Outstanding
Genuine Venere guest review
3 night trip with friends Sep 17, 2015
nathalie
FR
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night romance trip Jun 27, 2015
A Traveler
CH
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night romance trip Oct 9, 2014
Caroline
FR

TripAdvisor reviews for Torel Palace

Overall rating:Based on 258 traveler reviews

Most recent traveler reviews:

Overall Rating
"Very Pleasant"
02/06/16 The-artist-aka-sir United Kingdom
The staff on the reception are very welcoming, knowledgable and helpful. Room service is also efficient. The staff at breakfast are pleasant but could be a little more vigilant of the croissant and smoked salmon consortium to avoid having to wait for replenishment. The facilities are very good indeed with the pool and a seating area overlooking the city. Impressive. We went for a Royal Suite which had a big balcony and double aspect room overlooking the city. Very nice. That said, one of the shutters had bowed and so did not close tightly at the top. As a consequence light from the big light on the balcony leaked into the room. The light was on a timer and went off quite late. Overall, a very pleasant experience. If I returned I would probably just go for a standard room as the Royal Suite probably didn't justify the extra cost.
Overall Rating
"Simply the best!"
02/02/16 PaulineSH0211 Groningen, The Netherlands
It was our second time in this gorgeous little hotel and it was again a pleasure staying here! We loved the room, breakfast, surrounding: in fact everything. The staff is very very very friendly and so nice talking with. Everybody is walking around with a smile on their face and make you feel like home! It is a 5***** class hotel and if you want to visit Lisbon I surely recommend it if you like to stay in a little kings & queens palace near the center but secretly hide outside the crowdness. We simply love it!!!
Overall Rating
"Amazing place "
02/01/16 myopinionisbetter London, United Kingdom
One of the best hotels I have stayed recently. The staff is very kind and helpfull, the rooms are very well furnished and the view is pretty amazing and romantic! Once you have discovered the fastest way to reach Rossio square, it is super easy to go to the centre and you are there in 5 min ! From the airport it is just 15 minutes by taxi! Thank you to the staff for this lovely stay, i recommend everyone to visit Lisbon and to stay at Torel Palace, i am sure there is no better place. Paola D'Andrea From London
Overall Rating
"A charming Hotel"
01/31/16 Robert1936 Coimbra, Portugal
This is an old building on one of the hills of Lisbon. Even though the building is old the interior is modern and very tasteful and beautiful decorated. We arrived by train in Lisbon and took a taxi to the hotel. I think you would have problems to find the hotel if you come with your own car. On the day we arrived, the lift was not working, but that problem was solved the next day. The staff is very friendly and we were welcomed on arrival with a welcome drink. The beds are comfortable and we also liked the shower. The breakfast was excellent and fresh.
Overall Rating
"Perfect."
01/26/16 Kirsty M Redditch, United Kingdom
This was such an enjoyable stay. Can't say enough about this hotel! The location is superb, the room was clean, comfortable and had all the facilities one could want. All the staff I dealt with were very friendly, helpful and efficient. I will strongly recommend the hotel to friends who visit the city.
Overall Rating
"Four nights away city break"
01/25/16 Alistair S Harrogate, United Kingdom
This was a complete surprise. Even the taxi driver from the airport thought so as he had trouble finding it at first. But well worth finding though. I don't think we have ever been made so welcome anywhere. The young staff were so helpful and friendly, and all spoke excellent English. The situation of the hotel was perfect. The funicular 100 yards away takes you down to within a short walk to the city centre. Don't forget to buy a day ticket at the nearby metro which gives unlimited travel on the metro itself, plus buses, trams and of course the funiculars. The street at the bottom of the funicular (get out and turn left) is full of restaurants - plenty of choice and variety. If we come back to Lisbon (and i hope we will, we loved it) we won't even bother looking for another hotel, it will be straight back here!
Overall Rating
"One night not enough!"
01/23/16 Travelthoughtfully Scotland
We stayed here after a lovely cruise, and it was a perfect end to a brilliant holiday. Staff could not have been more helpful. We had thought we would go out for dinner, but in the event decided to eat in. Good choice. We felt that maybe the hotel needs to do more to promote their restaurant as it deserves to be well supported given how good our dinner was on the one night we spent in Lisbon. Breakfast was also excellent. The only slight moan was that in the afternoon when we were trying to have a siesta, the staff were vacuming and cleaning other rooms. Because there are no carpets and it is an old house it was a bit noisy. The tram runs all day and is within 100 yards of the hotel. It is supposed to finish at 8.00p.m. and we got there about 7.40p.m. to find the driver was just going home. He couldn't be persuaded to do one more return trip! We felt we didn't have nearly long enough in Lisbon, and should we have the chance to come back we would love to stay at the Torel Palace again.
Overall Rating
"SUPER SATISFIED!!!! Best hotel ever :)"
01/18/16 Evolleen
We stayed in this elegant hotel for 4 days. The hotel is located at the center of the city so everything is accessible from shopping to dining. It is our first time to stay in this hotel and we are gladly to say that we are very satisfied. Our room has a very cozy veranda with a fantastic view. The room is super nice and spotless. We received a welcome drink at the bar and a complimentary bottle of cava at our room which fits the post celebration of my husband's birthday . The staffs are very hospitable and accommodating. They are very helpful and service oriented. Our overall stay is EXCELLENT and we will definitely return here in our next trip to Lisboa. I highly recommend this hotel and we are super satisfied with the service. To the management and well trained staff of Torel Palace "Keep up the good work" . We really enjoyed our stay and this is by far the best hotel i ever stayed here in Europe. It even exceeded the standard of 5 star hotels (",)
Overall Rating
"Great staff"
01/06/16 abbluebell
My daughter and I have just returned from a 3 night stay at Torel Palace. We arrived by taxi, and were immediately greeted by a member of staff who took our luggage. We settled on the sun terrace with a welcome drink, and another member of staff came out with a local map, and gave us lots of information. The staff were excellent throughout our stay, they booked taxis, made reservations, and were always on hand to help. Our room was pretty good, though s bit damp in places, especially in the bathroom. But that aside everything was spotless. A very comfy bed, meant excellent sleep! Only draw back was our room was right by the front door of the separate building, so could be noisy with other guests coming an going! There was a mini bar, be aware you are also charged for any coffee you have, which was a Nespresso machine with the tiny espresso cups! There is also service charge on check out though minimal. Great breakfast provided in a lovely room, the fresh orange juice is simply the best I've had!! Be aware if getting a taxi from airport! Interestingly I was charged €27 to arrive, and €7.80 to go back!! All in all happy with our stay!
Overall Rating
"A Secret Jewel"
12/11/15 Michael E Reading, United Kingdom
This was our first visit to Lisbon and we chose the Torel Palace from its Trip Advisor reviews. We were not disappointed! From our initial arrival, all the staff were welcoming, accommodating and informative. Our room had a breathtaking view of Lisbon. The delicious breakfast was a great start to each day's exploring and the two occasions we dined in the attached Cave 23 restaurant were most enjoyable.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews