"Beautiful hotel with stunning view of Lisbon"
Our experience at Torel was our most memorable. In addition to the perfect location situated on a hill with beautiful views of Lisbon, the team at Torel made us feel terrific. They gave us great recommendations for Dinner and Fado which night after night turned out to be very special and ones we would not have found out about in a guide book.Genuine Expedia guest review
friendly staff, nice view, small but very cozy pool,very close to restaurant area and hotel has very unique local character. no need AC, open window and feel the natural air!Genuine Expedia guest review
Hotel was excellent is a great location with fantastic views of the city. Be warned and bring flat shoes as Lisbon is extremely hilly. Hotel is on one of the hills just of the main street but the hill is extremely steep but there is a tram outside if case you are unable to make the walk. Staff were excellent and I would recommend to anyone who likes […] to treat them selves.10 out of 10 Read moreGenuine Hotels.com guest review
"Hôtel charmant !"
Personnel très charmant et toujours à vos petits soins.Genuine Hotels.com guest review
"Would not recommend to anyone, not even enemies"
We got our room cancelled the very day we were supposed to check in, leaving me and my company totally stranded in the crazy busy high season! No compensation (well, they could spare us a room in mid September but this was mid August). This is so not how two run a business.Genuine Hotels.com guest review
Toppen!Genuine Hotels.com guest review
Wunderbarer zentraler und doch ruhiger Ort, sehr stilvolles gestaltetes, Interieur, sehr freundliches und hilfsbereites Personal. Unbedingt empfehlenswert!Genuine Hotels.com guest review
superbe séjour chambre grise n5avec un petit balcon; petit déjeuner sympathique et copieux et pour des œufs il faut juste les commander; hôtel bien situe seul bémol le telepherique qui vous remonte a l’hôtel ferme a 845pm après cette heure, il faut monter a pied a peu près 260 marches!!!les chambres ne sont pas équipées de miroirs grossissants...Personnel […] très sympathique et souriant; recommandation pour un séjour relaxant avec un beau jardin et une piscine au coeur de Lisbonne; Super Sylvie et Alain Read moreGenuine Hotels.com guest review
"Fantastic hotel with an extremely friendly staff"
01/29/15 Katrien S Leuven, Vlaams-Brabant, Belgium
This was our 6th time in Lisbon and our best stay for sure. The hotel is extremely well located, the (young) staff is amazing, breakfast is delicious, rooms are spacious and cosy decorated. The city center is only a 5 minute walk away! Perfect location for a romantic weekend.
"An individual, boutique hotel with great service"
01/28/15 fabulouscake Skegness, United Kingdom
We stayed at Torel Palace in November and would not hesitate to return. It is a fabulous little place, each room has character and charm and the hotel owner has added little quirky details to give it individuality. There are great views over the city. Breakfast is very good with lots of choice and served until quite late in the morning, so if you are not an early riser it is fine. The most memorable thing about the hotel though is the staff, who are all so very helpful and thoughtful. Nothing is too much trouble. Most speak very good English and they are keen to impart local knowledge and give advice on where best to eat and what to see and how to get there. The hotel is in a lovely, private spot, so there is no issue with noise or privacy when you are using the facilities. The only drawback for some might be the approach, as it is perched on a very steep hill, and access means climbing over 200 steps! This might be an issue for those with a disability or health issues. There is a tram which runs most of the way up, but only at certain times and it does not run after 8pm in the evening. This being the only drawback, it is truly a gem of a hotel and well worth a visit.
"Beautiful little hotel, incredibly caring staff - a palace indeed!"
01/21/15 KilaueaKauai Kilauea, Hawaii
The Torel Palace is very well-named: the hotel is gorgeous inside and out, the views looking out over of the city are incredible, and the staff members care for you as if you are the owners of the palace. Although perched upon one of Lisbon's many hills, it's very conveniently located for roaming the city and for day trips by train or ferry to Sintra, Cascais, Almada, etc. (For those who may be concerned about the hilltop location: the nearby Elevador and inexpensive taxi rides make it easy.) Many thanks to Carla, Daniela, Beatriz, and the entire staff for their many kindnesses!
"Fabulous little boutique hotel !"
01/17/15 Postino158 Mont-sur-Rolle, Switzerland
This charming hotel is very well located with excellent service, beautiful and comfortable rooms, an amazing view of the city of Lisbon and an excellent breakfast. Admittedly somewhat difficult to find on arrival, but once installed the center of the city is easily accessible on foot, 5 minutes more or less. More than the charm of the place, what struck me most, was the staff. Everybody was so charming and always with beautiful little care with you. The owners of this place, should be proud of their team. I want to thank Carla, Patricia, Daniela, Miguel, Ricardo and the nice polish lady whose name I forgot, for their kindness and professionalism.
01/12/15 Jan J Bellingham, Washington
KUDOS to the owners and staff of the Torel Palace. We couldn't have asked for a more perfect spot to end our vacation. It definitely is a "hidden gem", and having sung its praises since our return, decided it was time to tell the world! If you want a truly special travel experience, book the Torel Palace. You won't be disappointed!
12/02/14 Paul8008 New Hope, Pennsylvania
We had the great pleasure to spend a week at the Torel Palace recently and from our beautiful, expansive and comfortable room to the generous, warm and welcoming staff, our visit was exceptional. Staying at the Palace is a little like staying in a very special tree house, perched high on one of Lisbon's hills overlooking the sea and town below. We felt both right in the center of activities yet quietly removed from the hustle and bustle below. Our room was the D. Amelia suite, which enjoyed sweeping views of Lisbon on two sides through sets of large balcony doors. Looking down, we could see the hotel's lovely terrace and pool. The room was beautifully furnished and we slept very well throughout our stay. This room has an expansive bath with large shower, double sinks and a large mirror. There is a coffee maker and a well stocked mini refrigerator. Like the rest of the hotel, our room was carefully decorated with great flair and an attention to detail with beautiful colors and furnishings. The room and common areas were immaculate. From the minute we arrived to the last moments of our departure, the staff and owner at Torel Palace had an unfailing focus on our needs and comfort. By e-mail before we arrived, I requested that a bouquet of flowers and a bottle of sparkling wine be placed in our room to mark a special occasion. Stepping into our room for the first time, we were greeted by a large bouquet of the most beautiful flowers, the promised bottle of sparkling wine and a gracious welcoming note. Before we arrived, we also requested information on tours focusing on Lisbon's modern architecture and Portugal's culinary traditions (including a cooking class.). Rather than steering us to a cookie cutter tour that was just an overview of the main buildings of the city or sending us to a standard group cooking demonstration, Torel Palace (thanks especially to Bruna Daniela and Beatriz) arranged to have Hello Tours & Culture create specialized private tours for us focused on our particular interests. These full day and half tours with Hello Tours were among the very best (perhaps the best in fact) we have ever taken. (In particular, the private hands on cooking class and food market tours with exceptional Portuguese cooks was an exquisite experience.) Because Torel Palace and Hello Tours share a common commitment to the customer, being on the tours was like an extension of the level of service we received at the hotel. Bravo! The hotel helped us in many other ways. They made excellent recommendations for restaurants and quickly secured reservations for us. Each place we went was exceptional. Thank you to Rodrigo and his colleagues for always steering us in the right direction. Breakfast was served in two rooms and we found the fresh fruit, yoghurt and coffee, among other things, a great way to start the day. Sometimes we chatted with other guests about their adventures. The warm and gracious co-owner Barbara was there in the mornings to greet us with a smile and to inquire after our comfort. In sum, Torel Palace is a wonderful choice for Lisbon and we would return without hesitation and with great anticipation. What sets Torel apart from other choices is its laser focus on personal service. Beautiful rooms and soaring views aside, it is Torel's very high level of warm, genuine and specialized attention to guests that makes it an exceptional place.
"Perfect Stay in Lisbon"
11/28/14 Jamie w Glasgow, United Kingdom
A beautiful, hidden gem in Lisbon! The staff are possibly the most friendly and welcoming I have ever experienced in Europe, beautiful large rooms with comfy beds! High quality fittings and decor throughout with a great selection of drinks to have in your room, on the terrace or as we did, by the pool overlooking Lisbon! Thanks to Barbara and all the staff, looking forward to coming back when the extension is complete! Highly recommend it to anyone looking for a peaceful, relaxing base only 5 minutes from central Lisbon.
"Yet more praise!"
11/20/14 29greens Sao Bras de Alportel, Portugal
It’s very difficult to add anything new to the existing stream of voluble praise. Everything that has been said about the charm of the Hotel, the friendly, helpful Staff, the quality accommodation, the location, the breakfasts etc., etc. is quite simply true. We spent 3 superb nights in the D. Amelia suite and intend to repeat the experience as soon as possible.
"Fabulous location, beautiful hotel."
11/11/14 Karen S London, England, United Kingdom
We stayed in the summer for one night. We were blown away by the Torel Palace! How refreshing to find a hotel that embraces it's rich heritage whilst remaining stylish and luxurious. The breakfast was taken in a charming room and the terrace with breathtaking views of the city all the way down to the river is fabulous. The staff were unbelievably attentive and friendly. We will definitely be back.
"Beautiful building, beautiful views and fantastic service"
11/02/14 North_Pole_Penguin Oxford, United Kingdom
We arrived at Torel Palace after a 4 hour train ride from the Algarve. The staff took our bags and offered us a welcome drink on the terrace. We sat down with a glass of cold white wine, looking over their swimming pool to the wonderful view of Lisbon beyond and realised we had struck gold! We later discovered that Torel Palace is a new hotel and it makes sense - the staff were so incredibly helpful and did everything they could to make our stay comfortable. Our room was as you would expect in a palace - high ceilings and tall windows - all very romantic and atmospheric. The location is also great - just a elevator ride (or short but steep walk downhill) to the very centre of town. We would definitely book here again when we come back to Lisbon.
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