All hotels in Lisbon, Portugal
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereRua Câmara Pestana, 23, Lisbon, 1150-082, Portugal, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 15 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.7
  • Comfort
    4.4
  • Condition
    4.4
  • Neighborhood
    4.2
5.0 / 5Outstanding
"Beautiful hotel with stunning view of Lisbon"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our experience at Torel was our most memorable. In addition to the perfect location situated on a hill with beautiful views of Lisbon, the team at Torel made us feel terrific. They gave us great recommendations for Dinner and Fado which night after night turned out to be very special and ones we would not have found out about in a guide book.
Genuine Expedia guest review
Other trip Sep 13, 2014
abe
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
friendly staff, nice view, small but very cozy pool,very close to restaurant area and hotel has very unique local character. no need AC, open window and feel the natural air!
Genuine Expedia guest review
Other trip May 7, 2014
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Made our stay that little more special"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
As this stay in Lisbon was for my wife’s special Birthday, I wanted it all to be perfect, and so we were both hugely impressed upon arrival at the hotel, whereupon we were made to feel instantly welcome, and offered a glass of wine while we sat with Rodrigo (Manager), who kindly told us about the city, what to see/do, where to eat etc, before going to our room, which was just stunning. Our stay in Lisbon was amazing, and we managed to cram so much in, and were suitably tired at the end of each day, what with walking up and down the hills of the city in search of recommended restaurants and cafes, bars, and sights. Even though the hotel is at the top of a hill, luckily there is a funicular tram very close by, which is all part of the experience, but make sure you buy the 24 hour ticket (6 Euros) that lets you travel on all modes. The breakfast was superb, and we felt ready to take on the day after filling up on selection of breads, croissants, cake, fruit and yoghurt, all washed down with a nice English Breakfast tea. Rodrigo and the team were all very courteous, and were always asking if we needed any help finding anything on our excursions, and if we asked for a recommendation for somewhere to eat in a particular location, they were always on hand to provide excellent places. I cannot recommend this hotel and the team that work there highly enough, and were we ever to return to Lisbon this would be our first choice to stay at.
Genuine Hotels.com guest review
3 night romance trip Jan 29, 2015
Gary
GB
5.0 / 5Outstanding
"Perfect stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Hotel was excellent is a great location with fantastic views of the city. Be warned and bring flat shoes as Lisbon is extremely hilly. Hotel is on one of the hills just of the main street but the hill is extremely steep but there is a tram outside if case you are unable to make the walk. Staff were excellent and I would recommend to anyone who likes to treat them selves.10 out of 10
Genuine Hotels.com guest review
5 night romance trip Jun 21, 2014
Janet D
IE

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"en perle i lissabon"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
der findes ikke sødere mennesker i hele lissabon end dem der servecere gæsterne på denne lille perle.de er blevet lidt større med nabohuset i den smukkeste kongeblå farve og inden længe findes der også restaurant på stedet. det var et glædelig gensyn og glæde os allerede til at komme tilbage
Genuine Hotels.com guest review
3 night trip with friends Apr 30, 2015
Flemming
DK
5.0 / 5Outstanding
"gastvrijheid helemaal top"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Omdat ik jarig was kregen we n fles champagne op de kamer! Helemaal top.
Genuine Hotels.com guest review
1 night romance trip Mar 10, 2015
A Traveler
NL
5.0 / 5Outstanding
"Mycket fint litet hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Utrolig vänlig betjäning och service, fint läge, fin frukost
Genuine Hotels.com guest review
3 night trip Feb 27, 2015
adam
SE
5.0 / 5Outstanding
"Amore a prima vista"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Un posto magico!! Curato in ogni dettaglio!! Con del personale sempre disponibile, gentilissimo e sempre pronto a regalarti un sorriso!!! La Royal Suite poi era da sogno..il letto, le finestre enormi, ogni cosa rendeva quella stanza semplicemente perfetta!! Ci tornero sicuramente!!! Consiglio solamente di fornire gratuitamente in camera una bottiglia d acqua piu che il caffe! Tutto perfetto !!!
Genuine Hotels.com guest review
3 night romance trip Jan 23, 2015
A Traveler
IT
4.0 / 5Excellent
"Hôtel charmant !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Personnel très charmant et toujours à vos petits soins.
Genuine Hotels.com guest review
2 night trip Jan 14, 2015
A Traveler
CH
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Ausserordentlich freundlich, hilfsbereites und sachkundiges Personal. Sehr sauber und super Lage...einfach alles top
Genuine Venere guest review
Other trip Oct 20, 2014
A Traveler
DE
1.0 / 5Poor
"Would not recommend to anyone, not even enemies"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
We got our room cancelled the very day we were supposed to check in, leaving me and my company totally stranded in the crazy busy high season! No compensation (well, they could spare us a room in mid September but this was mid August). This is so not how two run a business.
Genuine Hotels.com guest review
1 night trip Aug 16, 2014
Madeleine
SE
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Toppen!
Genuine Hotels.com guest review
2 night trip Aug 4, 2014
A Traveler
NO
5.0 / 5Outstanding
"Wunderbar"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wunderbarer zentraler und doch ruhiger Ort, sehr stilvolles gestaltetes, Interieur, sehr freundliches und hilfsbereites Personal. Unbedingt empfehlenswert!
Genuine Hotels.com guest review
1 night business trip Jun 30, 2014
A Traveler
CH
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
superbe séjour chambre grise n5avec un petit balcon; petit déjeuner sympathique et copieux et pour des œufs il faut juste les commander; hôtel bien situe seul bémol le telepherique qui vous remonte a l’hôtel ferme a 845pm après cette heure, il faut monter a pied a peu près 260 marches!!!les chambres ne sont pas équipées de miroirs grossissants...Personnel très sympathique et souriant; recommandation pour un séjour relaxant avec un beau jardin et une piscine au coeur de Lisbonne; Super Sylvie et Alain
Genuine Hotels.com guest review
3 night trip May 25, 2014
johnson sylvie
FR
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night romance trip Oct 9, 2014
Caroline
FR

TripAdvisor reviews for Torel Palace

Overall rating:Based on 147 traveler reviews

Most recent traveler reviews:

Overall Rating
"Fantastic!"
05/26/15 Jennie B Brighton, England, United Kingdom
My husband and rented the small villa at Torel Palace and I cannot recommend it highly enough - it is a beautiful hidden retreat with living room, kitchen, bedroom and bathroom - all beautifully decorated - a stylish home from home. The view over Lisbon from the living room is amazing - especially at night. It was too cold to use the pool when we were there but I can imagine it would be lovely in summer. The hotel itself is perfect - we ate breakfast here (delicious!) and were very impressed by the decor of the rooms and with the friendliness and helpfulness of the staff - nothing was too much trouble. It's not the easiest place to find but that is part of its charm. I hope we will return both to Lisbon and the Torel Palace one day.
Overall Rating
"Excellent hotel, but average because of noise reasons"
05/18/15 ReizendeRoel Brussels, Belgium
The hotel is a real gem, the staff is very helpful and actually asked at our departure if there was anything that could be improved. The only thing that could be approved is the noise level. The hotel is kept in its original state including the old doors, however, we unfortunately had a neighbour that was frequently visited by other hotel guests which implied frequent closing and opening of the door, chats in the door post, etc. Because of the excellently maintained, but still old structure, of the building we could also hear the conversations. Probably we were just unlucky with the neighbour, because all the rest of the hotel is great and compensated for the noise, especially the fact that you are served at the table during breakfast and the wonderful eye for detail all around the hotel.
Overall Rating
"An absolute sanctuary in Lisbon"
05/10/15 maureensumnersmith Farnham Surrey
This is probably the friendliest and most special hotel I have stayed in. Location and views are great, staff cannot do enough for you and rooms are beautiful and very well furnished. Whole experience very special only wish we could have stayed longer. We will be back.
Overall Rating
"Wonderful, boutique hotel hidden in the city centre"
05/02/15 David S Nottingham
We wanted an intimate, independent hotel for a weekend away in Lisbon. The Torel Palace looked ideal, with 10 rooms and an outdoor pool. The hotel is a converted manor house, tucked away up a (very) steep hill just off one of the main thoroughfares in Lisbon (just down from the central train station). But, as it is tucked away, it is quiet and doesn't have the associated problems of heavy footfall of a city centre hotel. The room was comfortable and had a decent sized bathroom. The hotel benefits from a tiered patio (where the pool is) and this is a good sun trap. The best aspect of the hotel however is the staff. Nothing was too much trouble, they were all extremely polite and helpful (not in the slightest way obsequious!) and made our stay easier, booking restaurants and a Fado club. The hotel passes the simple test "would you go back again" with flying colours! A definite recommendation.
Overall Rating
"A real gem in Lisbon"
04/26/15 Tris148 London, United Kingdom
We stayed in The Torel Palace to celebrate our 10th wedding anniversary and we couldn't have been happier with our choice! From the moment we arrived, we were greeted by Beatriz who spent some time with us going through 'things to do' in the city as well as recommending restaurants. She then took us to our room which was amazing. It had amazing views over the city and was extremely comfortable. Throughout our stay the staff could not have been more helpful or friendly. It has to be said, that the hotel is in the process of adding a new part to it so there is extensive building work occurring which I think has been raised in other reviews! From our perspective, it didn't impact us, as we were generally out before the work started and back after it had finished. I would say if you're planning to come and use the hotel to relax all day in, then perhaps it wouldn't be the best venue and it would be worth waiting until the work has been completed. With that in mind once the extension has been finished it'll be a fantastic addition to the hotel. One of the novel things about the hotel is you have to take a vertical tram to get there (or a lot of steps if you feel fit enough). We felt this really added to the uniqueness of the Torel Palace and of course enabled the amazing views it offered! The tram does finish at 8pm but after a few glasses of the lovely Portuguese wine, the trek back up the steps doesn't seem that bad! All in all, I feel this hotel ticks all the boxes...great staff, fantastic location, clean and comfortable rooms and great value for money. Lastly, a big thank you to Rodrigo for organising a special restaurant to celebrate our anniversary....it was a very memorable evening! We will definitely be back!!
Overall Rating
"A splendid stay"
03/07/15 Peple Buzios, RJ
We were welcomed like dear friends and treated the same way all the way through our stay. The staff and the owners are extremely friendly and helpful. The presence of the owners also really make the difference. The breakfast is delicious and our room the Royal Suite D. Amélia was amazing. Couldn't ask for anything extra. Just a longer stay perhaps. I huge thank you to all of the staff who made our days in Lisboa amazing!
Overall Rating
"Lovely views and friendly, helpful staff"
02/25/15 Elizabeth M London, United Kingdom
Our first time in Lisbon so we booked the Torel Palace based on it's reviews. The staff were very helpful and friendly, both online and in person. The hotel itself was a little difficult to find initially though once we got our bearings it was easy. It's very close to the city centre, though on a steep hill so worth checking the times of the last elevator-tram or it's a hike to get back. We were offered a complimentary drink when we arrived and Beatriz gave us a city map and talked us through the sights. Our room (Ines de Castro Suite), was lovely with a very comfy bed and great views over the city. There was even a lemon tree outside the window.
Overall Rating
"Lovely hotel, but unacceptable noise level at the room"
02/16/15 Ruta M Brussels
Upon arriving, we were greeted by friendly staff and offered a nice glass vinho werde. The hotel is perfectly located, few minutes walk from the city centre, but on a steep hill which provides for beautiful views. The absolute highlight was being able to have our breakfast outside at hotel terrace while admiring the beautiful panorama of Lisbon. Sorry to say we were disturbed by the constructions ongoing right next few meters away from our windows. As it was explained to us, this property would be eventually added to a hotel. The noise did not disturb us at first as we were out most of the time, but the fact that the works started at 8 in the morning on Saturday was really unacceptable. Really sorry to see that this boutique hotel, with an amazing staff and charming rooms, has not solved it's noise problem. The construction might be temporary, however the timings were not well-managed. Furthermore, Room 1 is located just outside the lobby with the reception desks, so at night one can hear the staff or returning guests. I would kindly suggest to the owners that the room should not be offered to guests, until the noise issues are solved.
Overall Rating
"Fantastic hotel with an extremely friendly staff"
01/29/15 Katrien S Leuven, Vlaams-Brabant, Belgium
This was our 6th time in Lisbon and our best stay for sure. The hotel is extremely well located, the (young) staff is amazing, breakfast is delicious, rooms are spacious and cosy decorated. The city center is only a 5 minute walk away! Perfect location for a romantic weekend.
Overall Rating
"An individual, boutique hotel with great service"
01/28/15 fabulouscake Skegness, United Kingdom
We stayed at Torel Palace in November and would not hesitate to return. It is a fabulous little place, each room has character and charm and the hotel owner has added little quirky details to give it individuality. There are great views over the city. Breakfast is very good with lots of choice and served until quite late in the morning, so if you are not an early riser it is fine. The most memorable thing about the hotel though is the staff, who are all so very helpful and thoughtful. Nothing is too much trouble. Most speak very good English and they are keen to impart local knowledge and give advice on where best to eat and what to see and how to get there. The hotel is in a lovely, private spot, so there is no issue with noise or privacy when you are using the facilities. The only drawback for some might be the approach, as it is perched on a very steep hill, and access means climbing over 200 steps! This might be an issue for those with a disability or health issues. There is a tram which runs most of the way up, but only at certain times and it does not run after 8pm in the evening. This being the only drawback, it is truly a gem of a hotel and well worth a visit.
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