All hotels in Florence, Italy
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereVia del Moro,15, Florence, FI, 50123, Italy, ‏‎800-491-6126
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4.9 / 5Outstanding

Score breakdown (from 106 reviews)

Average rating for:

  • Cleanliness
    5.0
  • Service
    4.8
  • Comfort
    4.8
  • Condition
    4.8
  • Neighborhood
    4.8
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5.0 / 5Outstanding
"Outstanding in every way"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My daughter and I stayed at the palazzo over the Christmas holiday. The rooms are beautiful and spacious. We stayed in "Alcova" which had a frescoed ceiling, huge jacuzzi tub, separate shower area and ample storage and closet space. The public spaces are warm and welcoming. Every evening there is a selection of small appetizers and soft drinks. There is a fantastic garden space adjacent to the dining area. It must be lovely to relax out there in the warmer weather. Breakfast was ample and delicious. The staff was extremely helpful and attentive. Every night they would have little treat waiting for us in the room. I also loved the stocked mini fridge in the room. The location is excellent. Lots of restaurants, shopping and of course all of the museums, piazzas, the Arno etc.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, it was a pleasure to have your daughter and you as guests over the Christmas holiday.Palazzo di Camugliano is a very welcoming historical building with an elegant forniture and it is decorated with quality materials.The Alcova is a Junior Suite room with a particular kind of atmosphere and we are happy you liked it. When the weather is fine the garden is a fantastic place where to stay and relax. We try to do our best to make our guests'stay a nice and memorable experience, so we are happy you enjoied it. Warm regards The Camugliano staff
Other trip Jan 1, 2015
Laurel
US
5.0 / 5Outstanding
"A very special hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful building, superior quality rooms and bedding with exceptionally helpful and friendly staff. We spent five nights in October 2014 and it just a great place to be. Unlike many other 5 star establishments we have lived in over the years, the service at Al Palazzo del Marchese di Camugliano is very personal with a high level of attention. The hotel is very easy walking distance to all the major attractions and as you might expect in Italy, good restaurants abound in the area. The staff offers Prosecco and Hors d'oeuvre in the evening and if the weather is fine, the garden is a lovely place to sit and enjoy these. There are also two beautiful lounge rooms when the weather is wet or a little cold. For breakfast, they will make what you order while you relax and enjoy some delicious coffee, pastries and bread. Towels are changed twice a day. A great place for a romantic break and indulging yourself a little. We will go back to Florence and we would look no further for a great place to stay.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, we are pleased to read your review, we try our best to make our guest feeling like at home, so every request they do have we try to fulfill it. All our staff is here to meet guests' demands. We like to welcome our customers as guest, so we show them our Palazzo and we explain the history of the famili Niccolini. Our guests must feel like at home when they are here, so everything must be perfect. Warm regards The Camugliano staff
Other trip Oct 28, 2014
wh
US
5.0 / 5Outstanding
"One of the best..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
... hotel experiences I've had. Everything was top notch in this small, lovely hotel. It's one of the loveliest rooms I've experienced. Bravo!
Genuine Hotels.com guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Mr. Winter, it is very rewarding for us above all because, as you wrote, you are a person who travesl a lot in life, so we really appreciate it, thank you. We hope to see you again Warm regards The Camugliano staff
2 night trip Oct 13, 2014
Dan Winter
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
fantastic staff, very large and comfortable room, very good bathroom, good location.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Mr/Mrs, thank you for you review, we are happy that you had a pleasant stay and that you liked our Palazzo. We are very happy when our guests feel satisfied with theyr stay. Please come back to visit us. Warm regards The Camugliano staff
Other trip Oct 15, 2014
A Traveler
US
5.0 / 5Outstanding
"OUTSTANDING HOTEL"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Absolutely stunning 16th century palazzo that was converted into a luxury hotel. The staff was very sharp, helpful and knowledgeable about the hotel and neighborhood. Dining in the garden was delightful. The food was terrific, service spot on. We really loved the two Federicos, as we came to describe them.. Two lovely young women, both named Federico who staffed the desk and were extraordinarily genuine, warm and helpful in suggesting day excursions as well as meeting all of our sometimes unusual requests. We would definitely return to the graceful hotel.
Genuine Hotels.com guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Leslie and Jimmy, we are very pleased that you enjoyed your stay. We love our Palazzo and that is the reason why we know its story and we like to tell it to our guests, trying to make them taste the atmosphere. Our staff is young but nonetheless it has a very broad knoledge of the history of its city and Palazzo. It will be a pleasure having you here again in nthe future. Warm regards The Camugliano staff
5 night romance trip Sep 27, 2014
Leslie & Jimmy
US
5.0 / 5Outstanding
"Wonderful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful and comfortable hotel with warm and accommodating staff.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Mr/Mrs, we thank you for your review, when we read words like yours we do know we did our job in the right way. Warm regards The Camugliano staff
Other trip Oct 6, 2014
A Traveler
US
3.0 / 5Good
"Florence"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Do not drive a car if staying at this hotel. No bar or restaurant but one right across the street! Luggage is difficult but is for almost any hotel you stay at in central Florence Would not stay here again
Genuine Hotels.com guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, we are sorry you did not enjoyed your stay, we are in the centre of the city and all the city centre is interdicted to vehicles, anyway if our guests come by car we cooperate with a garage 30 meters far from our main entrance. It is close to us and and convenient for the price too. When we see our guets coming, our porter come down to pick them up and to help them with the luggages. If we did not give you this service we apologize for it. We hope to have the chance to see you again and give you our best service. Warm regards The Camugliano staff
2 night trip Sep 18, 2014
Kevin Goodreau
US
5.0 / 5Outstanding
"Majesty in the heart of Florence"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was my best experience at any hotel I have ever stayed at. The rooms have their own individual decor that makes you feel like you are truly in a palace. Compared to other hotels, the rooms are larger. The private garden is a gem. Bathrooms are massive. My bed was very comfortable. Every minute I was there, I felt treated like a king.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, we are pleased you liked the atmosphere of our very old Palazzo. All our rooms are different because each one derives from one of the old rooms of the palace, so each one is different in shape and forniture. We take care of our customers as if they were our guests, so we do as much as possible to make them feeling like they are the owner of the Palazzo. We hope to see you again Warm regards The Camugliano staff
Other trip Aug 24, 2014
Fernando
US
5.0 / 5Outstanding
"5 star service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The attention to detail and service was exceptional. The outdoor roof terrace garden was an oasis. The owners and staff were the nicest and helpful I have experienced.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Mark, we really thank you for your kind words regarding staff and service. Our aim is to offer to our guest hospitality of times gone by; we are glad to know that we were successful in making you feel at home. The hanging garden is an unique feature which give to Palazzo di Camugliano a pleasant atmosphere. We really hope to welcome you back during you next visit to Florence. Warm Regards
Other trip Jun 27, 2014
Mark
US
5.0 / 5Outstanding
"Quiet Oasis in Historic Florence"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A Beautifully kept private property with a quiet and luxurious feel. We were pleased to feel as if we were the only guests in this miraculous location. Incredible garden! Interesting room and fully functional and comfortable bathroom. Only suggestion would be to have a bit more selection for breakfast but perhaps because we are quite the foodie type.. Amazing place. Can't wait to return!
Genuine Hotels.com guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, reading your review we felt very pleased because that must be exactly the feeling: our guests must feel like at home and feel to be the owner for their stay. Your garden is very peaceful and we like to serve breakfast there if the weather is fine. We are used to ask our guests what they do prefere to eat and drink so we try to provide everything, our apologize if we didn't do. Anyway we hope to have you here again to serve you the most superb breakfast you ever had. Warm regards The Camugliano staff
1 night business trip Jun 10, 2014
sk8fudge
US
5.0 / 5Outstanding
"Lovely hotel, friendly, accommodating staff."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I would definitely stay here again. The location was great and so were the rooms and the very private patio for morning and afternoon dining. One item I would have loved added to the room is a refrigerator to keep bottled water in. The only difficulty was in finding the hotel initially, as the car's GPS did not work once we arrived in Florence. So if you've rented a car, be prepared with a map.
Genuine Hotels.com guest review
Response by Al Palazzo del Marchese di Camugliano
Dear guest, we would like to thank you for your kind words, a hanging garden in the heart of Florence is a uncommon thing, a perfect place where relax and thake a rest from the city traffic. The minibar, as wifi, aperitif and welcome drink are included in our prices and I regret if you didn't find it in the room, it is located in the furniture under the window and is equipped with soft drinks and beer. We really hope to welcome you back at Palazzo di Camugliano during your next visit to Florence. Kind Regards Claudia
3 night trip Jun 3, 2014
Claudia
US
4.0 / 5Excellent
"Wonderful hotel, but a bit odd"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was very comfortable, but quite odd in some of it's dealings. I was not a fan of being locked out of it and night, and needing to buzz the front desk in order to open the doors, and then waiting for them to come down and open them. This was frustrating to me. Check-In was strange and awkward. They didn't explain anything like Wi-fi options, didn't mention we'd need to be "home" by a certain time, and it took forever as the desk clerk took a 15 minute phone call while we stood there waiting. Breakfast was not a 5* quality. They just brought random things to you, didn't have a menu or buffet to choose from, and the food was subpar. Overall a good experience, beds and pillows were comfortable, and the room was nice. The bathroom was MASSIVE (especially by European hotel standards!), but I will probably not stay there again.
Genuine Hotels.com guest review
Response by Al Palazzo del Marchese di Camugliano
Dear guest, We are really sorry you spotted some defects during your stay at Palazzo di Camugliano, since our goal is to make our guest feel at home. We use to close the gate outside during the night for safety reasons and in order to preserve our guest from noises and squalls that could come from outside since just in front of the palazzo there is a restaurant. Regarding check-in and front desk, since it is not a hotel, we use to welcome our guest in the hanging garden or in one of the sitting rooms, with orange juice, coffe or water while we register id document. In order to make our guest feel at home we don't have a buffet breakfast, we prefer to serve it at the table, cooking at the moment bacon and eggs as the guest please; we are really sorry that the service, as well the food, weren't to your satisfaction; and we apologize if we didn't provide you information regarding wifi connection at the check-in. We really hope to welcome you back to Palazzo di Camugliano so you could change your mind regarding a stay in a historic house. Warm Regards
2 night trip with friends May 22, 2014
A Traveler
US
5.0 / 5Outstanding
"fantastic luxury boutique hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was simply fabulous! Words cannot describe the decor. The staff was extremely helpful and the cappuccino was heavenly!
Genuine Hotels.com guest review
Response by Al Palazzo del Marchese di Camugliano
Dear guest, thank you for your nice words, we are glad to know that we managed in making your stay a memorable experience. We hope to welcome you back at Palazzo di Camugliano. Kind Regards
5 night family trip Apr 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful and well located hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I really enjoyed the stay, the room was very beautiful and big. We lived the morning breakfast and that you could have it in the garden. I loved the decor of the room and the tub was so exquisite. Other than the bed being hard I have just nice things to say. I enjoyed their coffee and the after dinner drinks. I recommend this hotel.
Genuine Hotels.com guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Mr. Rocio, we would like to thank you for choosing Palazzo di Camugliano for your stay in Florence. We are pleased to know that you had a pleasant time with us. We hope to welcome you back. Warm Regards.
4 night romance trip Mar 26, 2014
Rocio Roberts
US
5.0 / 5Outstanding
"Central location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
wonderful central hotel with all the original feel of the palazzo but beautifully renovated
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, we are pleased to know that you enjoyed your stay at Palazzo di Camugliano and you appreciated how we renovated the palace: we took care of preserving the original atmosphere, giving, in the meantime, all the comfort of a new building . Thank you.
Other trip Mar 30, 2014
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"it is not worth the money"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The location of Palazzo del Marchese di Camugliano is very good - right in the centre of Florence. However if you reach the hotel by car it is highly inconvenient and stress starts already when you have to unload your luggage. there is no parking possibility at all. The rooms are nice but very gloomy. Well, the staff explained us it's part of concept of this B&B. We asked for more light and it was provided. As we went in the month of April temperatures can drop significantly specially during nights . This is nothing new for Florence . However this B&B switched of his heating system and it was pretty cold and heating was not possible. The mini heater they provided hardly helped as the room height is at least 4.5m up to the ceiling... . Breakfast is like in YCMA : you share the same breakfast table with other guests. Only is you want to sit in the patio ( very nice ) you can find the privacy you want. But due to the weather situation we did not opt for this option. Overall the price is to high for what is offered....
Genuine Hotels.com guest review
2 night romance trip Apr 22, 2015
stefan
SG
5.0 / 5Outstanding
"Beautiful Hotel in a Beautiful City"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is beautiful, the staff make you feel so welcome as soon as you walk in, we were offered a glass of Prosecco and nibbles whilst they told us about the hotel and amenities The breakfasts are all prepared to order and there are complimentary pastries in the afternoon and canapés in the evening. The staff want you to feel like you are in a home and that is definitely how we felt. We would definitely hope to return one day.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, thank you for your review, it is a plesure to us to read it.Our aim is our guests to feel like at home, so we try to take care of them as part of the family: we only serve homemade fresh things, everyday there are new cakes for breakfast and new biscuits for the tea. We try to act as we would like other people act to us when we are on holiday. We hope to give you an ever better service if we would have the chance to have you here again. Warm regards The Camugliano staff
Other trip Jan 6, 2015
Rebecca
GB
5.0 / 5Outstanding
"Central location close to the river Arno."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A hotel that offered a unique experience. Do not be disappointed by the exterior. Something special awaits inside.The quality of the service - I would give them very excellent if such a superlative was possible - and individual attention to the comfort and well being of guests combined with the beautiful and elegant interior of the reception areas and rooms made our stay unforgettable. So glad I read the reviews and made the choice from the glowing reports. It did not let me down. Not to sound too much over the top the one suggestion I would make is that I appreciate that the lighting was atmospheric to the hotel and set the mood - very intimate - but for someone like me whose eyesight is not what it once was I'm 68 I did wish for more light in the hotel from dusk onwards. Small price to pay?
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, it is a pleasure to us to read your comment, because it is nice to receive copliments but it is also important to receive suggestions to improove our job. Our aim is to satisfy guests'requests and let them feel like at home. Our staff is very attentive to our customers and we always try to anticipate their demands. Thank you for the light suggestion, we will try to improve it keeping the atmosphere that befits the Palazzo. We wish you all the best and hope to see you again. Warm regards The Camugliano Staff
Other trip Dec 9, 2014
Norma
GB
5.0 / 5Outstanding
"Perfect location, wonderful staff, beautiful house"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We will be booking again very soon. A lovely place to wind down and be looked after.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, we will be very pleased to host you again in the future and we will take care again of your stay as we did this time. We wish you a merry Christmas Warm regards The Camugliano Staff
Other trip Nov 27, 2014
A Traveler
GB
5.0 / 5Outstanding
"Fabulous hotel and location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We were given a warm reception and taken good care of from the moment we arrived.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, we are very pleased you enjoyed your stay at Palazzo di Camugliano, which is your florentine home. We always try to let out guests to breath a familiar atmosphere when they are here, so are very happy you felt like this. We wish you all the best Warm regards The Camugliano staff
Other trip Nov 20, 2014
Bel
GB
5.0 / 5Outstanding
"Historic and Charming Hotel Close to Sites."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The stay started well with a warm welcome from the hotel staff. Spent three wonderful days in Florence made all the better by the convenient location, superb breakfast with fresh orange juice and choice of meats, cheeses, homemade cakes and bread, afternoon Prosecco with pre-dinner appetizers, wonderful property that is the Al Palazzo del Marchese di Camugliano and helpful, friendly staff. Nothing was too much bother - recommended and booked restaurants, supplied us with a plug adaptor and generally catered for our every need.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, it was a pleasure to have you here in our Palazzo, we like to take care of our hosts as if they were part of the family. We pay a special attention to breakfast, that is the reason why we always offer homemade and fresh products, the same products you would find in a family home. We wish to have you here again in the future and we wish you all the best Warm regards The Camugliano staff
Other trip Nov 20, 2014
LJH
GB
5.0 / 5Outstanding
"A Grand and Marvelous hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A marvelous hotel with excellent staff in a perfect location. Book the red room if possible, it is grand and remarkable.
Genuine Hotels.com guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, thank you for your review, Baldacchino Rosso is a very big room with a four posted bed and a wonderful red tapestry, it is a Junior Suite wich measured almost 90 squared meters. We are pleased you enjoyed the place and you felt comfortable with the position and our staff. We really hope to have you here again. Warm regards The Camugliano staff
7 night romance trip Aug 3, 2014
Wayne
AS
5.0 / 5Outstanding
"Great experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fantastic location. Wonderful room zinc dxperience . I would love to revisit
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, we thank you for yourreview, we invite you to come back and visit us. Warm regards The Camugliano staff
Other trip Oct 25, 2014
Annie
GB
5.0 / 5Outstanding
"an excellent small hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This former palazzo is so different from the usual anonymous, uniform city hotel. The experience started after booking when we received a personal email from the hotel welcoming us and describing what they could offer and what was included in our stay. Our suite, one of only 10 bedrooms, was large, with dressing room and spacious marble bathroom. The four poster bed was one of the most comfortable beds I have ever slept in. The other public rooms are elegantly decorated and furnished with antiques, books, orchids and attractive ornaments. However, what sets this hotel apart from most others is the feeling that you are staying as an honoured guest in a private house. There was no book of information in the room but members of staff are on hand to help you in every way. We were warmly greeted on arrival and served with prosecco and canapes on the roof terrace. Breakfast is served either indoors or outside as you wish and there is a wide choice of freshly cooked and cold dishes. each afternoon we were offered tea and delicious cakes and later, prosecco and canapes. All the members of staff are friendly, smartly dressed and professional. Although the hotel is centrally situated, our room was quiet at night and the large roof garden is remarkable for the size of the mature trees growing there. Although there were other guests staying there, you hardly saw or heard them and the atmosphere is quiet and calm. We thoroughly enjoyed our stay in this hotel and would love to retu
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Diana, it was a pleasure to have you here in our Palazzo and it is very exciting to read your review, it is exactly what we would like to transmit: feel like at home. We only have ten rooms and we try to do our best to take care of every single aspect of the stay, from the welcome that we want it to be warm and personal, to breakfast that we do serve in our hanging garden when the sun sunshines or in our decorated salas. We also serve tea and aperitif in the afternoon, we like to offer different biscuits and apetizers every day, because our cooking is fresh and express. Sometimes it happens that during this convivials our guests start talking together, so they meet one each other, sometimes no, they just enjoy the peaceful atmosphere of the Palazzo. Thank you for being here.
Other trip Oct 17, 2014
Diana
GB
5.0 / 5Outstanding
"Fantastic"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed in this Hotel for 7 days as a base for discovering all the delights of Florence, location is wonderful everything within walking distance even from the bus transfer stop at the station. During our stay we ate at 3 of the restaurants in the same street L'Osteria di Giovanni is the best excellent service and food, booking required. A very special experience like staying in a stately home in the centre of Florence staff were wonderful, room comfortable, bathrooms excellent, could not fault it at all made our holiday very special.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Mr. John, it was a pleasure to have you here in our Palace, we are very glad that you enjoyed your stay. Our aim is to make our guests feel like at home and we do our best to make their stay a memorable experience. We wish you all the best and hope to see you again. Warm regards The Camugliano staff
Other trip Oct 15, 2014
John
GB
5.0 / 5Outstanding
"Elegant Hotel in central location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Spent five nights in this wonderfully elegant hotel. Unassuming on the outside but such character and beauty within. Staff were all polite and very helpful. The rooms were spacious and opulent. Breakfast was good, cup of tea in the afternoon and glass of Prosecco with fresh pastries every day all included in the price. This was very special and a wonderful base from which to explore the magic of Florence. First rate and highly recommended.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Mrs. Sheila, thank you for your nice words, we are really happy when our guests are satisfied with their stay, we act as we would like other people would act with us when we are not in our city. We wish you all the best Warm regards The Camugliano staff
Other trip Oct 14, 2014
Sheila
GB
5.0 / 5Outstanding
"Fabulous hotel in a beautiful City"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Standing in front of icons like Botticelli's Birth of Venus and Primavera, Da Vinci's Annunciation, and the statues in the Bargello Museum are unforgettable experiences. The frescoes and ceilings in the Pitti Palace are a 'must-see' as is the Uffizi Palace. We didn't get to see Michaelangelo's David in the Galleria Accademia because, despite buying a Firenze Card, we were put in a queue with reserved ticket holders and, after 50 minutes waiting we gave up, preferring to look at the copy in the Piazza della Signoria. And on the topic of the Firenze Card, it simply isn't worth it at 72 euros per person for 72 hours..It is supposed to give you instant access to all the sights listed on its web page but it doesn't and, for those with pre-booked tickets, the queues were short (not more than five or 10 minutes) and entry charges not expensive. But perhaps the highlight of our five-day stay was the hotel Al Palazzo del Marchese di Camugliana. Our room was fabulous. It was huge - 40ft x 20ft with an elaborately moulded ceiling. The furnishings are stylish and the bed so big and comfortabnle, it was hard to get out of. The staff were charming and helpful, providing us with delicious breakfasts in the pretty garden. Towels were changed twice a day and bed also made twice for those wanting an afternoon nap. The hotel is ideally situated - not more than 10 minutes from all the sights and the Ponte Vecchio. I wouldn't stay anywhere else in Florence.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Mr. Jo, it was so nice to read your review, so thank you for your words. All our rooms are different one from the other, each one is characterized by a different aspect, colour or atmosphere.The one you had is very big and with a very particular style. We like to serve breakfast in our hanging garden because, even if our food is always delicious because we make it here, it gives the meal a different touch. We are happy that you liked the position, we are in the heart of the city so everything is walk distance. We wish to have you as guests in the future Warm regards The Palazzo di Camyugliano staff
Other trip Oct 11, 2014
Jo
GB
5.0 / 5Outstanding
"September 2014"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Excellent hotel and the staff could not be more helpful. High quality breakfast included in the price which is served up to noon and can be taken in the patio garden. Room was a bit dark. This is part of the flavour and style but personally I would have liked an extra light or two. Very well situated for all the sites and plenty of good restaurants within walking distance. Definitely recommend.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Mr/Mrs, we are glad you liked the Palazzo and the staff. Breakfast is the most important part of the day and we want it to be plentiful and delicious. We are sorry you found your room a little bit dark, but as you wrote, this is to mantein the atmosphere, anyway we will treasure your suggestion. We thank you for your words and wish to see you again Warm regards The Camugliuano staff
Other trip Oct 10, 2014
A Traveler
GB
5.0 / 5Outstanding
"Oasis in busy Florence"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel lives up to all the great reviews and pictures. We arrived late due to hold up on road from the airport, very weary. We were immediately taken to the garden and given drinks and snacks while staff attended to booking in procedures. Throughout our stay staff were attentive and helpful, nothing too much trouble. All spoke English. Delightful breakfast in garden every morning. Delicious food,(lots of lovely home-made goodies!) We had the light lunch a couple of days which was very good and good value. Lovely room and surroundings. Would definitely recommend.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Lorna and Mary, we are very pleased to know that you appreciated our welcome and the Palazzo itself. We are used to serve a glass of prosecco when our guests arrive and we strive to do our best to make their stay as perfect as possible, so language is not a problem. Everything we do serve is fresh and homemade, we want our guests to feel like at home. We thank you for your words Warm reegards The Camugliano staff
Other trip Oct 8, 2014
Lorna and Marty
GB
5.0 / 5Outstanding
"Stunning Hotel a Short Walk to Centre of Florence"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is fantastic and was perfect for our 10th wedding anniversary. It is only a 10 minute walk from the train station and the main points of interest in the city centre. We stayed in a Junior Suite which was very comfortable with a huge bed and bath and murals on the ceilings. The staff were very attentive and nothing was too much trouble. Breakfast in the garden was a nice touch.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Graham and Jenny, our guests'satisfection is very important to us, so we act as if we were in their shoes.The Junior Suite you had is a wide and bride room with a wonderful and decorated bath, the perfec location where to celebrate a wedding anniversary! Thank you for choosing our Palazzo. Warm regards The Camugliano staff
Other trip Oct 7, 2014
Graham & Jenny
GB
4.0 / 5Excellent
"Great location, nice place"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The location was fantastic, the room big (but dark) and comfortable. The small hotel had ample staff to provide very good service. Parking was very bad/expensive (we paid 24 Euros per day and parked ~1 KM away). No transfer to/from parking garages was available so we had to carry luggage through central Florence. Overall it was a pleasant stay with a nice ambiance, but for the price, I would have expected a little more "Above and Beyond" service.
Genuine Hotels.com guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Mr/Mrs, we appreciate your review, all our guests' critical points are our first step to improove us. Since the Palazzo is very ancient, the idea is to keep the atmosphere of the past, anyway we will think about your suggestion and we will try to improve this side. Concerning to the garage I have to say that unfortunately you are not talking about the garage we have the agreement with: we do not have a private garage, but we work with a garage in the parallel street, just 2 minuts walk far from our Palazzo. Another confirmation that it is not our garage, is the price: Florence is a small city and all the center is pedestrian area, so parkings in general are not cheap. Ours is one of the more affordable in our area. We always offer transfers to our or other garages, so we are very sorry if we omitted to ask you. We really hope that, even if there was something you would have liked to be different, you could have a nice memory of your stay. Warm regards The Camugliano staff
2 night romance trip Sep 23, 2014
A Traveler
IE
5.0 / 5Outstanding
"Simply perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Such an amazing place to stay which is luxurious and welcoming. We had a brilliant time here and felt like royalty. A very relaxing treat.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Di, we thank you for your review, we are happy when we read something like this because we realize we have done a good job. We wish you all the best Warm regards The Camugliano staff
Other trip Sep 30, 2014
Di
GB
5.0 / 5Outstanding
"Beautiful old world charm"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very relaxed stylish hotel with friendly helpful staff. Comfortable beds & luxurious bathrooms. Lovely to eat breakfast in the garden. The hotel is near to lots of restaurants, shops and historic attractions! Will stay again next time we visit Florence
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Warren, it is a pleasure to read your review, the Palazzo is very luxurious and charming so this is a very good step where to start, than it is in a central position so it is easy to reach all the main squares and monumens from here. Than we do as much as possible to give the location a personal touch, so we are very glad when we deduce that we have achieved the goal. Warm regards The Camugliano staff
Other trip Sep 29, 2014
Warren
GB
5.0 / 5Outstanding
"fantastic hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We really enjoyed our stay and would definitely love to return .Staff we're very accommodating and friendly which made our stay a memorable experience .Central location but remarkably quiet.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Cheryl, we are plesed you enjoyed your stay at our Palazzo, we always try to give a personal touch to our welcome and our assistance, so we are happy when our guests like it. We really hope to have you again as guest at Palazzo di Camugliano, your florentine home. Warm regards The Palazzo di Camugliano staff
Other trip Sep 28, 2014
cheryl
GB
5.0 / 5Outstanding
"Recent stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent, perfect, stunning. An appsolute gem of a hotel , will deffinatley return. Many thanks.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Mr/Mrs, we will be very pleased to have you here again. We wish you all the best The Camugliano staff
Other trip Sep 25, 2014
A Traveler
GB
4.0 / 5Excellent
"Lovely posh bed & breakfast!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Lovely hotel but feels like a 5* B&B, it is very ellegent and chic but lacks an atmosphere! Very dark in room but decor is gorgeous, no hotel bar to have quiet drink before retiring to bed. Breakfast nice served in courtyard. Very central and easy walking distance to railway station and all attractions!
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Rexy, we are happy you liked our Palazzo, we like to give our personal touch and we try to offer as many services as we can, so we are pleased to serve our guests a drink before retiring to bed. We try to keep the old atmosphere, but if You tell us the room was a little bit dark, we will keep your suggestion and try to improve this aspect. We hope to have you again here. Warm regards The Camugliano staff
Other trip Sep 21, 2014
Rexy
GB
4.0 / 5Excellent
"Little Oasis in the centre of Florence"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Palatial, like staying with a rich uncle. Has only been a hotel since Dec 13 but everything is right. Nothing can be improved on. Superb breakfast served not buffet, free mini bar in the room, proscecco and canopies offered late afternoon and as much tea or coffee as you would like during the day
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Val, Palazzo di Camugliano is your home, so that must be the right feeling. That is true, we opened only in December, so it is less than a year. There is always something you can improve, but it is very comforting to read your review. We welcome our customers as if they were guests, because this is how we would like to be welcomed when we are on holiday. We wish to see you again Warm regards The Camugliano staff
Other trip Sep 21, 2014
val
GB
5.0 / 5Outstanding
"Brilliant superb hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We do a lot of travelling on business and socially.by the end of this year alone, we will literally have been around the world. We have stayed inm exclusive top chain hotels etc. I have to say that the charm, care and professionalism as well as personal service at this hotel exceeds them all. The hotel is five minutes walk away from the rail station, bus station, and centre of old Florence. Our room was beautiful with a domed ceiling and gold stars over it as well as a dove - quite simply wonderful . Given that we had recently and suddently lost our beautiful 27year old daughter and needed a few days refuge from the world - the staff provided us with exactly that . The rooms are charming and there is so much attention to detail. The garden with the pond and waterfall were so peaceful. I would love to return here. Thanky you all so much.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Dee, it is always nice to read good reviews but reading yours has been a lesson in life for everyone of us. Somethimes life is inexplicably misterious and make us face suffering, we are glad you found our Palazzo a nice place where try to start again. Our mystical and peaceful garden will be waiting for you whenever you want. Warm and affectionate regards The Camugliano staff
Other trip Sep 19, 2014
dee
GB
5.0 / 5Outstanding
"Magnificent hotel in an historic "Palazza""
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is in the historic centre of Florence and is a former "Palazzo". It is close to all main sights and not far from the Rail station. We were greeted with a welcome smile, a brief tour of the public areas followed by a glass of prosecco in the tranquil garden. Our room was magnificent and the service throughout was excellent. We strongly recommend and hope to return ourselves.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Emma and David, our customers are our guests so we give lot importance to every single side, the Palazzo is beautiful and this is a fact, we are lucky to work in, but the welcome is the thing we can offer more, it is the thing we want it to sets us apart. We hope to meet you again and maybe give you an even better service. Warm regards The Camugliano staff
Other trip Sep 18, 2014
Emma and David
GB
5.0 / 5Outstanding
"Very stylist and opulent hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Superb experience, a fantastic setting for a romantic get away. The rooms are truly amazing to behold and the staff are exceptionally welcoming and helpful.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Jamie, we work with passion but somethimes it is hard to please everyone, so we are happy you liked our service. We think welcome is the most important part, so we try to do it as better as we can. Warm regards The Camuglisno staff
Other trip Sep 15, 2014
jamie
GB
5.0 / 5Outstanding
"Beautiful hotel, fabulous staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The most beautiful hotel that I have ever stayed at, and the most attentive staff!! Wonderful experience, and great location
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Claire, thank you is not enough to answer your review, so we will be waiting for you to tell you it in person ancd to let you breath this atmosphere again. Warm regards the Camugliano staff
Other trip Sep 15, 2014
Claire
GB
5.0 / 5Outstanding
"Wonderful and charming hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Heart of city, signage needs to be bigger but one of the most beautiful and charming hotels ever stayed in.
Genuine Hotels.com guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, thank you for your review. Our Palazzo is very old and it is owned by a very famous family in Florence. We though that a marbol signage with the engraving of the name of the palace, was the best way to mantein the old atmosphere of the Palazzo. Anyway we will keep your suggestion and we will think about it. We wish to have you here again. Warm regards The Camugliano staff
1 night trip Sep 1, 2014
Tash
IE
5.0 / 5Outstanding
"Fabulous place!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Such friendly service, great location!
Genuine Hotels.com guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, we thank you for choosing our Palazzo and we are happy you enjoyed our service and location. We wish to accomodate you again Warm regards The Camugliano staff
1 night trip Aug 28, 2014
Hedi
GB
5.0 / 5Outstanding
"a lovely place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
excellent hotel, good location, huge comfy bed in room and great bathroom. due to location of hotel not much natural light in bedroom and none in bathroom. definately need more lights in bathroom. wonderful welcome and the reception staff could not be more helpful booking cabs, recommending restaurants and tours (got us in to see the uffizi corridor). lovely breakfast in garden, a couple of misunderstandings with orders but the food was very tasty (i would like bigger coffee cups). overall i would recommend and would stay there again.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, we appreciate your review, it is important to know guest's opinion because there is always something to improve. We are discussing about making changes for the lighting of some rooms, so we will refine it on. Our staff is very young and we notice that this is something that is appreciated by our guests, the only drawback can be a little bit of shyness that can leads to some small misunderstandings, we apologyse for this. We are plessed you final idea of our palazzo is good and we wish you all the best. Warm regards The Camuglisno staff
Other trip Aug 27, 2014
john
GB
5.0 / 5Outstanding
"Excellent hotel very good location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Every thing in the hotel is beautiful, the only one thing which is a little uncomfortable is making the order for your breakfast.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, we thank you for your comment. We want our guests to feel like at home so we ask them what they would like to have for breakfast because we don't have a very big buffet, but everything they want we provide them. We think this is more personal and that makes the difference with other hotels. You are welcome at our Palazzo. Warm regards The Camugliano staff
Other trip Aug 26, 2014
Mrs . Besarani
GB
5.0 / 5Outstanding
"Beautiful Boutique Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was stunning. Helpful attentive staff. An oasis in the middle of Florence. Would highly recommend .
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, thank you for your kind words, we are very happy you enjoyed your stay. We really wish you all the best and we hope to have you here again. Warm regards The Camugliano staff
Other trip Aug 21, 2014
Tracey
GB
5.0 / 5Outstanding
"Fantastic Hotel in a great location."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed here in July for the weekend and it was simply stunning. I could not recommend thie Palazzo enough as it was simply perfect. The only negative would be to put a booklet in the room explaining things like leaving your key with reception when you go out etc. Look forward to staying here next time we are in Florence as we wouldn't book anywhere else! Thank you for making our stay a great experience.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, we are pleased you enjoyed your stay at Palazzo di Camugliano, we are very allured by your words. We agree about your suggestion for the blocket in the room and we will work on it. we really wish to have you here again. Warm regards The Camugliano staff
Other trip Aug 4, 2014
MParker
GB
5.0 / 5Outstanding
"Fantastico"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff incredible, greeted on arrival with prosecco, clean and superbly decorated. A joy to have been able to stay here
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear guest, we would like to thank you for choosing Palazzo di Camugliano for your stay in Florence and for your kind words. Our goal is to make our guest feel at home and we are pleased to know that you has a memorable time with us. We hope to welcome you back during your next visit to Florence. Warm Regards
Other trip Jul 13, 2014
Alex
GB
5.0 / 5Outstanding
"Excellent Hotel in a prime central Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was first class with all the facilities you could wish for. The staff were keen to do whatever they could to make your stay both enjoyable and comfortable. The rooms were spacious, well equipped and spotlessly clean. The rooms were serviced on a regular basis with many unexpected extras which made it feel like a five star experience. The breakfasts were excellent and would suit all tastes. Overall excellent stay and I would most definately return for a second visit.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, thank you for your kindness, ours is an historical palace and it is caracterized by an out of time atmosphere not easy to find everywhere, we are very proud of it. Our aim is to make this beauty accessible and enjoyable for our guests, so we try to make them feel like they are the owners of the Palazzo, we try to anticipate all their requests to make their stay a memorable experience. We hope to have you here again Warm regards The Camugliano staff
Other trip Jul 11, 2014
Claire
GB
5.0 / 5Outstanding
"Unique hotel in the centre of Florence"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel is a gem and a very relaxing place to stay within walking distance of all the attractions of Florence. The staff are pleasant and welcoming and always willing to get you what you want. Breakfast al fresco in the garden terrace was very pleasant as were afternoon drinks here also.
Genuine Expedia guest review
Response by Al Palazzo del Marchese di Camugliano
Dear Guest, we are pleased you enjoyed you stay. Palazzo di Camugliano is a relaxing and peaceful place, the perfect place where to stop thinking to ordinary life and to live an unforgettable experience. We will be waiting for you here again to enjoy our rooms and our hanging garden. Warm regards The Camugliano staff
Other trip Jul 8, 2014
Vicky
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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