All hotels in Madrid, Spain
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
San Onofre 5MadridMadrid28004Spain, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Hotels.com reviewsTripAdvisor reviews
4.6 / 5Outstanding

Score breakdown (from 193 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.6
  • Condition
    4.6
  • Neighborhood
    4.5
  • < Previous
  • Page 1 of 4
  • Next >
5.0 / 5Outstanding
Highly recommend this hotel! We arrived in Madrid around 9:00am and the staff was so friendly and accommodating. They expedited our check-in and got us into a room early. They brought toys and DVDs which impressed both us and the kids. In addition to the wonderful staff, the apartment was spacious and centrally located with a washing machine!
Genuine Hotels.com guest review
Response by Splendom Suites Gran Vía
Thank you very much for sharing you experience with us, we are so glad you have enjoyed your stay with us and we wish to see you soon again in Madrid. Sincerely yours, Oliver Green
3 night family trip Feb 27, 2016
amy
US
4.0 / 5Excellent
"Great location"
The hotel is very well situated -- close to Gran Via metro, close to Puerta del Sol, easy walk to Plaza Mayor, lots of shops and restaurants. We were there over New Years Eve so it was very noisy. The rooms are nice -- as others have noted, there is a double and a single in one room and then a small kitchen, so there is no where to sit but on the beds. The bathroom was a decent size. The kitchen is very well equipped. Staff is helpful
Genuine Hotels.com guest review
Response by Splendom Suites Gran Vía
Thank you for sharing with us. We are happy you enjoyed your stay and hope the new year has brough all the bestl. Hope to see you soon again in Madrid so we can offer you a bigger apartment. With kind regards,
2 night family trip Dec 31, 2015
A Traveler
US
5.0 / 5Outstanding
"Amazing stay!"
I had a great stay,the apartment was large, clean, safe and in a great location! I would stay there again. Its a great price for an amazing place. I was very surprised when i walked in the decor is nice and the place was very large.
Genuine Hotels.com guest review
Response by Splendom Suites Gran Vía
Thank you very much for charing your experience with us, we are so glad you enjoyed your stay and we sincerely wish to see you soon in Madrid. With kind regards,
2 night trip Nov 16, 2015
Rachele
US
4.0 / 5Excellent
"Clean, comfort and located hotel in Central Madrid"
Close to shopping and Peurta Del Sol metro hub. Good for shopping, local restaurants and Mercardos for eating out. Efficient reception and good internet. Everything you need.
Genuine Hotels.com guest review
Response by Splendom Suites Gran Vía
Thank you for sharing your experience with us, we are glad you enjoyed our hotel and the area. Let us know if you ever return to Madrid so we can accomodate you. With kind regards, Splendom Suites Gran vía
2 night romance trip Oct 11, 2015
Peter
US
5.0 / 5Outstanding
"Our best stay in Madrid!"
Beautiful suite in a great location! We found it as a last minute deal and it was fantastic, much better than other options for the same price. Service and cleanliness were outstanding too.
Genuine Hotels.com guest review
Response by Splendom Suites Gran Vía
Thank you very much for sharing your experience with us, we are glad you liked our establishment and we hope to see you again in Madrid. Sincerely yours, Head of reception, SPL GV
1 night family trip Jul 19, 2015
Clint
US
5.0 / 5Outstanding
"Family vacation"
Our stay was excellent. Very nice treatment. The only downside were two things and I think it must be the Spain culture since they did not have a full size mirror and a full partition for the shower. They assume everyone will take a bath but if u do then the floors get wet since the partition is a half glass wall. I will definitely stay there again. The front desk was so helpful and cooperative. My kids enjoyed their stay and I think it left an impression on them.
Genuine Hotels.com guest review
Response by Splendom Suites Gran Vía
Thank you so much for sharing your experience with us and we are glad you shared this information. In spain we do use full mirrors and have shower curtains or full glass partitions, it's just the way the hotel has been designed. We will take note of this to keep on improving, With kind regards, Head of reception, SPL GV
3 night family trip Jul 24, 2015
Wakeela
US
1.0 / 5Poor
"Confusing and expensive in a bad neighborhood"
I was looking for a hotel that can accommodate 3 people. The hotel was advertising 1 bedroom with living room and a couch. It turned out the couch was next to the queen bed. so the bedroom was literally one big bed for 3 people. No living room or even a smallest separation between the beds. The door was very hard to open. We needed to call the reception to have somebody open the room door. Also The neighborhood was full with questionable subjects on the street in front of the entrance of the hotel. Otherwise the hotel was relatively clean, the small kitchenette served no purpose in Madrid, it would have been a better use to have the 3rd bed in that space.
Genuine Hotels.com guest review
Response by Splendom Suites Gran Vía
Thank you for sharing this information with us and we are sorry you couldnt enjoy your stay. Next time, if you decide to return to Madrid and try us out again, we suggest you book a Junior Suite instead of a Studio suite por 3 people and you'll find it bigger and with the extra room and sofa bed you where looking for. With kind regards, Head of reception, SPL GV
1 night trip with friends Jul 11, 2015
Tzvetana
US
5.0 / 5Outstanding
"Definitely stay here! Perfection!"
Everything was fabulous
Genuine Hotels.com guest review
Response by Splendom Suites Gran Vía
Thank you very much for sharing your experience with us and we are glad you enjoyed your stay. With kind regards, Head of reception, Splendom Suites Gran vía
1 night romance trip Jul 2, 2015
Amanda
US
5.0 / 5Outstanding
"Great hotel"
Great!!! Wonderful staff and beautiful clean room. Would HIGHLY recommend!
Genuine Hotels.com guest review
Response by Splendom Suites Gran Vía
Thank you for your kind words. We will be glad to welcome you next time you come to Madrid. Sincerely yours, Head of reception Splendom Suites Gran vía,
3 night family trip Jun 11, 2015
Anne
US
5.0 / 5Outstanding
"recommend"
This place is in the center of the city. It's easy to get to restaurants, the downtown mall, and taxis. We were on the fourth floor and it was very quiet.
Genuine Expedia guest review
Other trip Jun 1, 2015
Carlton
US
4.0 / 5Excellent
"Great for vacation"
Clean, spacious space. The entrance was a little difficult to find. I had some difficulty opening the door to my room, the door opening mechanism was confusing. It was a little noisy at night from the streets but I was able to ignore it. The area is very close to the city center and within walking distance to many attractions and also to the metro. Great place to stay when in Madrid.
Genuine Hotels.com guest review
Response by Splendom Suites Gran Vía
Thank you very much for sharing your expericence with us. We will straight away check on the door mechanism and get it fixed. We hope to see you soon again in Madrid. With kind regards, Head of reception, Splendom Suites Gran vía
1 night trip May 25, 2015
A Traveler
US
5.0 / 5Outstanding
"Best location"
Very nice and helpful staff. Good location
Genuine Hotels.com guest review
Response by Splendom Suites Gran Vía
Thank you very much for sharing with us. We hope to see you soon again in Madrid. With kind regards, Head of reception, Splendom Suites Gran vía
1 night family trip May 21, 2015
Barbara
US
5.0 / 5Outstanding
"Fantastic weekend in Madrid"
This was one of the best establishments I've ever laid my head at. Clean, friendly and perfectly located; one could not ask for more.
Genuine Expedia guest review
Other trip May 20, 2015
Julio
US
2.0 / 5Fair
"good location"
hotel staff not well informed of excursions, train schedules. brochures in lobby only about shopping. no lobby space to sit. you must also clearly remind clients that hotel does not serve breakfast.
Genuine Expedia guest review
Other trip May 14, 2015
Miryam
US
5.0 / 5Outstanding
"Nice small suite hotel"
This hotel was close to everything in downtown Madrid! The price is very reasonable and it was very comfortable. Nice to have a kitchen and washing machine if you need it!
Genuine Expedia guest review
Other trip May 5, 2015
Susie
US
5.0 / 5Outstanding
good place for stay with great location near all shopping are and well connected by metro
Genuine Expedia guest review
Other trip Apr 22, 2015
A Traveler
US
5.0 / 5Outstanding
Walking distance to most of the attractions. Staff was friendly and helpful.
Genuine Venere guest review
Other trip Apr 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Family vacation in Madrid"
Great value for families. Very friendly and helpful staff.
Genuine Hotels.com guest review
6 night family trip Mar 19, 2015
Melissa
US
5.0 / 5Outstanding
"Nice apartments, close to metro and shopping"
Had a great stay! They were very accommodating to us and our young children! It was quiet, clean and in a great location. The rooms were spacious by European standards. Having a kitchen came in handy and they provided all the pots,pans and dishes! Definitely will stay here again next time we visit Madrid!!
Genuine Expedia guest review
Other trip Mar 27, 2015
Christine
US
5.0 / 5Outstanding
"Nice staff and super location"
In the middle of everything. Nice small hotel. Nice studio room with kitchen. Couldn't ask for more. Exactly what I was looking for.
Genuine Expedia guest review
Other trip Jan 28, 2015
J
US
5.0 / 5Outstanding
"Quiet boutique hotel near Gran Via."
It is a good place to stay. 3 min walking to Gran Vía and metro. Good restaurants within a mile radius. Close to city tour bus stop. Excelent staff !! They even loan you an umbrella !! Would stay again !!
Genuine Expedia guest review
Other trip Jan 26, 2015
Jose
US
4.0 / 5Excellent
"comfortable hotel in a great location"
nice kitchen with most of the tools needed to prepare breakfast. Paper towels would have been nice - or napkins. Good sized living room area with big windows. But, it looks very sparse without a coffee table or any furniture under tv. This is to accommodate the opening of the sofa bed but... Bedroom is a little tight and bed is a bit hard, but nice sheets and pillow selection.quiet and good for sleeping with shutters to close windows. Tiny bathroom - no place to leave toiletries, only one person can fit into space. But, it have a magnifying mirror and nice fixtures, lots of hot water.
Genuine Expedia guest review
Other trip Jan 26, 2015
Laura
US
5.0 / 5Outstanding
"Very nice stay - great rooms"
This hotel is very nice. The room was large, and there was a full kitchen and full bathroom. All at a very reasonable price. Furnishings are nice and classic. High ceilings, tall windows. The only issue might be some slight noise of people walking about around midnight and then after 4:30 in the morning - from trash collectors down the other streets. If you are a very light sleeper this may cause issues, but otherwise, everyone else will be fine. We had a window open in the kitchen which brought in any noise, but neither of us were bothered by it to not be able to sleep. Windows closed, there would be no problem. We were very happy with this stay and wish that we had reserved it for the previous days we were in Madrid.
Genuine Hotels.com guest review
1 night romance trip Jan 13, 2015
Lance
US
2.0 / 5Fair
"Well-located but NOISY at NIGHT."
This was a very well located apartment style hotel, with a generously sized corner room, king bed, small kitchen and small bathroom. Unfortunately, the room was incredibly noisy at night -- and the windows and shutters did not prevent the street noise late into the evening from coming through into the room. From 11pm onward, constant noise coming from somewhere within the building (an ongoing moving of furniture sound) plus the noise from drunk people at the pub outside the window made it almost impossible to sleep. We wouldn't recommend this hotel for this reason, which is a shame, because it was a nice room and good location.
Genuine Expedia guest review
Other trip Dec 2, 2014
Ryan
US
5.0 / 5Outstanding
"A great place to stay in Madrid"
Nicely furnished suites with complete kitchen facilities and friendly helpful staff. None of the staff we met were fluent in English but Spanglish worked well, usually. On a quiet side street. Great bakery next door and lots of restaurants and shopping 1/2 block away. Nearest big grocery stores are only a 10 minute walk away but worth the hike. Close to various bus stops and the Gran Via metro stop for those traveling lightly. If you have bulky luggage, a taxi would be easier. We have been recommending this hotel to friends who plan to visit Madrid and will use it again ourselves if it is available. Other features we appreciated were good security, a spacious elevator by European standards and good quality cable TV with both financial and news channels in English.
Genuine Hotels.com guest review
3 night romance trip Nov 23, 2014
kerry
US
5.0 / 5Outstanding
"Top-end comfort and an amazing value"
This is a luxurious suite hotel--Hermes toiletries, fresh flowers in the room, nightly turn-down service. Our roomy suite (standard room) had a large bedroom, kitchen with dining area, separate walk-in closet/dressing room, and bath. The wifi internet service was fast, secure, and free and they offer a light continental breakfast. The kitchen was well equipped and even had a small washing machine and full-size fridge. The hotel welcomes families and has set aside one suite as a playroom for kids with toys and games. Evening crowds are large in this area but it is quite safe and there was no noise in the room overnight from passers-by on the street.
Genuine Expedia guest review
Other trip Nov 20, 2014
novannie
US
5.0 / 5Outstanding
"Fantastic Hotel!"
Fantastic hotel in a quiet alley in the business section of Madrid. Awesome service and the front desk, esp Fernando was fantastic!.. The suite was really nice and we had everything we wanted.. They knew we were coming with a 1 yo, and had a crib, toys etc for the baby in the suite.. awesome service overall!
Genuine Hotels.com guest review
4 night family trip Oct 16, 2014
Muthukumar
US
5.0 / 5Outstanding
"Perfect Room for a Family"
Wonderful room! Spacious, clean and bright! Fantastic stay, they didn't put a foot wrong.
Genuine Hotels.com guest review
1 night family trip Oct 16, 2014
Tanya
US
4.0 / 5Excellent
"Nice hotel operators"
Great location- walkable to all sorts of old Madrid sites- didn't need to do the Hop on hop off bus tour because we were able to walk so much of it. The apt was lovely, well decorated, had tons of amenities ( beds too hard for all of us,tho). Small continental BF offered in small lobby to grab n go:) Folks there (English fluent) VERY kind and accommodating. Only reservation is the area- not a fan of this active, lively area filled with the full gambit of humanity! Tons of graffiti everywhere- didn't really feel so secure until we got on main streets (just two blks away)
Genuine Hotels.com guest review
2 night family trip Oct 1, 2014
A Traveler
US
5.0 / 5Outstanding
"nice hotel in the center of the city"
traveled with my husband and 11 month old daughter. couldn't ask for a better hotel. great location, just 1 block off main street, quiet at night, walking distance to all major landmarks and attractions. hotel staff accommodating. when I asked for a crib for my baby, they also provided a high char, a walker, many toys, rocking chair, step stool and dishes. extremely clean, I had no problems with my daughter crawling on the floors. would return to Madrid and only stay at Splendom Suites
Genuine Expedia guest review
Other trip Sep 30, 2014
Gaby
US
5.0 / 5Outstanding
"THE BEST"
IT WAS PERFECT IN EVERY WAY. THE LOCATION, THE SERVICE, THE LUXURY...SURELY WORTH IT.
Genuine Hotels.com guest review
3 night trip Aug 20, 2014
JGT
US
5.0 / 5Outstanding
"2-Night Stay"
Great little hotel off of Gran Via...modern, updated, little kitchen included. Perfect location.
Genuine Expedia guest review
Other trip Aug 30, 2014
Nevena
US
5.0 / 5Outstanding
"Great Apartment"
I loved my stay here. The staff was helpful with reccomendations for restaurant. The location is wonderful. I would stay there again. Close to metro.
Genuine Hotels.com guest review
2 night trip Aug 10, 2014
Shaneka J
US
5.0 / 5Outstanding
"Superb choice in Chueca"
This apartment is a gem in the most fun neighborhood of Madrid. The staff are very helpful and keeps everything immaculate. We had a very comfortable one bedroom apartment for the three of us. The management made a lot of efforts to attend to details. The kitchen is well equipped. Wifi just works. The furnishing looks exactly as in the photos. I'll definitely stay again if I revisit Madrid.
Genuine Hotels.com guest review
3 night trip with friends Aug 8, 2014
Aaron
US
5.0 / 5Outstanding
"Excellent staff, clean rooms, good location"
Excellent. Highly recommended. Well furnished kitchen, effective AC. A perfect accommodation for family of three.
Genuine Expedia guest review
Other trip Aug 16, 2014
D
US
5.0 / 5Outstanding
"Amazing!"
This property was beautiful. We are a family of four, and got a two bedroom apartment, which had a living room, full kitchen and tiny, private courtyard off the kitchen. They had some items stocked, such as water, beer, and wine, and the prices were very reasonable, like $12/bottle of wine. The location was amazing. We walked around the block and there were restaurants and bars, where you could eat and enjoy yourself, which in a weekday stayed open until 2am. It was also walking distance to the palace other great sites. Madrid is just a beautiful city, and this property was priced well, very clean, spacious, comfortable and in a location that couldn't be beat. I'd stay there again in a heartbeat.
Genuine Hotels.com guest review
1 night trip Jul 24, 2014
Naveh
US
5.0 / 5Outstanding
"Great 2 BR place for Families in Center of Madrid"
We loved this place. It is like having your own 2 BR in Madrid. The one street the hotel is off is a bit shady with some trannys and a gay bar the street to the right is one of the best shopping streets. So just be careful which one you go down at nights. Right on the side street is a great littel breakfast place. You can walk to anywhere in Madrid (within reason) from the hotel. We absolutely LOVED it and coming home to a cool and clean, spacious place after walking miles in the heat was great. They have a little snack area in the lobby which the kids loved to grab an apple or muffin here or there. Felt safe with someone at the front desk 24 hours. Really loved this place
Genuine Hotels.com guest review
5 night trip Jul 14, 2014
Noelle
US
5.0 / 5Outstanding
"Great family and/or extended stay option"
Great location, clean and comfortable rooms, quiet.
Genuine Hotels.com guest review
3 night family trip Jul 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent property in a fun part of the city."
We reserved a 2 bedroom suite, which was essentially the size of an apartment, with a kitchen. The king-size beds were cozy, and the living room was very spacious. The tiny balcony was also very enjoyable. The location is great, just a block off Gran Via (tons of shopping). Its also located right across the street from a convenient store and a fabulous little pasta / pizza shop.
Genuine Expedia guest review
Other trip Jul 8, 2014
Rob
US
5.0 / 5Outstanding
"Nice Apartment hotel in the middle of city"
It was the best apartment we had in our whole stay in Spain. Management was very efficient and the apartment was well provided. they had a very well appointed kitchen. The bedrooms were rather small but the furnishings were excellent and the living room was beautifully appointed in crushed velvet couch and dining chairs. My only complaint would be the cup size in the kitchen. They had very very big soup cups or tiny coffee cups. The place was very well priced and the location was really nice right in the middle of Grand Via and close to Sol as well as 5 minutes walk to Opera and Royal palace
Genuine Expedia guest review
Other trip Jun 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Wonderful place to stay"
Very close to Gran Via metro station, and easy to walk everywhere. Splendom has a helpful on-site staff
Genuine Hotels.com guest review
2 night romance trip Jun 14, 2014
Tom
US
5.0 / 5Outstanding
"Great hotel for a family of 4!"
When we walked into our 2 bedroom with 1.5 bath suite, my family couldn't have been more excited. There was plenty of room for all of us to spread out. The kitchen was great and had a washing machine! We were in a great location, walking distance to Plaza Mayor and surrounding areas. Being in Europe, rooms can be small, this was an exception. The suite was clean. Coffee and snacks in the lobby and the kids room with foosball and pool table were a bonus.
Genuine Expedia guest review
Other trip Jun 18, 2014
zfamof4
US
5.0 / 5Outstanding
"Excellent and super clean"
Room size very good, super clean, staff very helpfull. Highly recomended.
Genuine Expedia guest review
Other trip Jun 17, 2014
D
US
5.0 / 5Outstanding
"Awesome for families"
Extremely family friendly. Staff went out of their way to give us high chairs, cribs, step stools, and even a little baby potty. There is also a play room filled with toys on the first floor. Never been to a place that made children feel so welcome.
Genuine Hotels.com guest review
2 night trip May 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel, very clean, feels like your own home,"
We stayed on 1st floor, we thought it will be very noisy at night time but to our surprise it was very quite.
Genuine Expedia guest review
Other trip Jun 3, 2014
sandy
US
5.0 / 5Outstanding
"Great place, great staff"
The Splemdom is excellent. It's located in the heart of Madrid but on a quite side street. We walked to many of the key attractions. The staff was very friendly and accommodating. The room was much better than we expected. We'd stay here again.
Genuine Hotels.com guest review
4 night trip Jun 2, 2014
Chuck
US
5.0 / 5Outstanding
"Great Hotel Perfectly Situated in Chueca"
We first found this hotel via the Hotel Tonight app. It was a great deal, it was very highly rated and in the middle of Chueca, Madrid's gayborhood. We arrived and were very pleasantly surprised at the level of service, the clean, modern appointments, and thoughtful design of the hotel. The lobby is sized perfectly, it has snacks and juices. The gentleman at the front desk quickly checked us in and took us to our room and showed us around. The one-bedroom was great: large, comfy bedroom with a king sized bed, nice living room with a balcony, very nice bathroom, and a well-appointed kitchen. Best of all the water pressure in the shower was awesome! I would easily recommend this hotel to anyone that wants to be centrally located to the Gran Via, to walk everywhere and discover Madrid the right way.
Genuine Hotels.com guest review
2 night romance trip May 18, 2014
Alex Karamanoglou
US

The following English reviews were posted by hotel guests from other countries:

3.0 / 5Good
"Below our expectations"
The hotel was not as I expected. The room was smaller and the beds were very uncomfortable. The cleaning service was not the greatest as we'll.
Genuine Hotels.com guest review
Response by Splendom Suites Gran Vía
We are terribly sorry for the inconvenience, we do have three diferent types of apartment, all with different size. If you decide to return, do choose a bigger apartment for highr comfort. With kind regards,
4 night family trip Mar 14, 2016
A Traveler
CA
5.0 / 5Outstanding
"book here, ignore the negative reviews"
Extremely happy would definitely recommend this hotel
Genuine Venere guest review
4 night family trip Feb 16, 2016
Tanweer
GB
3.0 / 5Good
"The price is right"
All perfectly 'ok', but nothing amazing. No complaints at all, but no wow factor either. A cheap option in a very central location.
Genuine Expedia guest review
Response by Splendom Suites Gran Vía
Thank you for taking your time and commenting on our apartmens. We are glad you enjoyed some details of our establishment, but are sorry you didn't find it as you expected. We hope you find the place you wish for the next time you travel. With kind regards,
Other trip Dec 25, 2015
A Traveler
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
  • < Previous
  • Page 1 of 4
  • Next >