"Nice hotel just outside town"
New hotel which is nice, and this rating is based on the price which is a bit lower than most. It is outside of town so you avoid traffic and noise. There is a shuttle getting you to the beach and to Dubai mall so this is nice. Easy to get to from the airport. I am a big coffee drinker and they do miss for those of us who need a good cup to get started. […] They use powered nescafe and if you order room service you get a small one cup pot. Concierge isnt all that helpful. But other than that, the people are super friendly and lovely. They all try so hard to be helpful and kind. Read moreGenuine Hotels.com guest review
"Nice and friedly place to stay"
Great place, a little out of the way for things to do, good food, staff was AOKGenuine Hotels.com guest review
The hotel staff was accomodating. The room was basic with a view of the courtyard, which looked like it might be turned into a parking lot. It was not what I expected of a Marriott. The area around it was empty space, looking like it was waiting to be built up. I stayed at the Conrad Hilton the week before and much preferred it.Genuine Hotels.com guest review
"Great hotel with lovely staffs"
Very clean. Very good facilities (super gym, nice sauna/hamam, great swimming pool along an outdoor bar). Staffs very helpful. Charters to the city and easy access to taxis.Genuine Expedia guest review
Very nice hotel, friendly staff. A little out of the way , but taxi was always available !Genuine Expedia guest review
Response by Dubai Marriott Hotel Al Jaddaf Dear Inna Thank you for sharing your experience and for the amazing rating you have given us. I am delighted to hear you enjoyed your stay. I look forward to welcoming you back to the hotel soon. Kind Regards Sheenal Patel Guest Relations Manager
"Nice but out if the way"
Good price but a bit difficult to get to and nothing is around it. Close to airport.Genuine Expedia guest review
Response by Dubai Marriott Hotel Al Jaddaf Dear Guest, Thank you for sharing your feedback with the Marriott Hotel Al Jaddaf, Dubai. We are located as you mentioned 10 minutes from the airport and we are also situated very close to Dubai Mall. I hope you had the opportunity to enjoy the stunning view of the city sky line from the pool deck. I hope we have the opportuntity to welcome you back again. Sincerely, Anna Collier Resident Manager
"Out in the boonies"
Hotel was nice except for a shower that never got any hot water let it run for 15 minutes but never even got warm, disappointing for a new hotel. Was also disappointed in the shuttle service to Dubai mall, 4-5 hours between drop off and pick up, had to take a taxis back. Maybe in 10 years things will get built up around the hotel, until then stay a […] way! Read moreGenuine Hotels.com guest review
Response by Dubai Marriott Hotel Al Jaddaf Dear Mark, Thank you for taking the time to share your experience with the Marriott Hotel Al Jaddaf, Dubai. I apologize that your recent stay was not satisfactory and appreciate your feedback. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective steps to avoid such problems in the future. I hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area. Sincerely, Anna Collier Resident Manager
Amazing hotel and way cool. So clean and the rooms are amazing. Staff so friendly they would do anything to help. I faced one problem in the pool. There were ppl taking pics for me and my girlfrd.. Thats the only the i didnt likeGenuine Expedia guest review
Response by Dubai Marriott Hotel Al Jaddaf Dear Fahad Thank you for taking the time to review your stay at the Dubai Marriott Al Jaddaf Hotel and for the excellent rating you have given us. I am delighted to hear you had an amazing stay with us and that the teams looked after you. I will be sure to pass your comments onto our security team. I look forward to welcoming you back to the hotel. Kind Regards Sheenal Patel Guest Relations Manager
"Great place to stay"
Best customer service and cleanest, food amazing. Will def come back and stay on my next stay in Dubai.Genuine Expedia guest review
"No internet neither breakfast in their packages!!"
Despite the fact that their location is away and not in a walking distance to any point of interest, they charge much for the internet, at the same time most of the hotels if not all offering a free internet in the room.Genuine Expedia guest review
Response by Dubai Marriott Hotel Al Jaddaf Dear Guest, Thank you for your feedback. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. Sincerley, Anna Collier Resident Manager
"It was great"
When I arrived to the hotel my room was ready, staff was very helpful and every thing was great.Genuine Expedia guest review
"It is a very nice hotel..."
The hotel is very nice, the services are excellent, it is a very good place to stay. The rooms are luxurious and very comfortable... I really enjoyed...Genuine Expedia guest review
The hotel and staff made it a wonderful experience.Genuine Expedia guest review
It's rarely that you fund management that keeps up with the hotel guests. We are in love with Emily and how she made us feel at home away from home also we love Grace the concierge personnel. She's very knowledgeable with all the things that's needed to help tourist . thanks for the great stayGenuine Hotels.com guest review
"Nice hotel near to zayaad st. And burja Khalifa"
I like stay in this hotel every think nice but the problem is if you need to use internet wi-fi so there is charge inside the room, other way you can yous in lobe, the problem in city like dubai most hotel are gives you internet by free Best regards Fahed Al BlookiGenuine Expedia guest review
"Couldn't be happier with my stay!"
I have stayed in Dubai on several occasions, at a variety of 4 and 5 star hotels. From now on, I will only stay at the Marriott Al Jaddaf. I spent four nights in there with a friend, and I loved every moment of my stay. The hotel offered so many different facilities that we didn't have a chance to explore them all. We utilized the Spa, where we had […] the most amazing massages and facials (thanks Lenore!); the pool, with the wonderful views over to the Burj and the Dubai skyline; the Chinese restaurant, where Rezyan was very accommodating and set up a table outside so that we could smoke while we ate a delicious meal; the Executive Lounge, with delicious breakfasts and great coffee (thanks for remembering our preferences, Alejandro!) and the fantastic happy hour; and naturally room service, which was prompt and beautifully presented. There was actually so much to do within the hotel that we didn't want to leave the hotel, even though we'd come to Dubai to go shopping and sightseeing. Read moreGenuine Expedia guest review
"Great New Hotel"
Hotel is brand new, only 5 months old. Staff are fabulous and the attention to detail is pleasing. Several food outlets in the place give you a great choice for dining and the lounge area, while a little busy, is pleasant. Room amenities are more than adequate and the gym is well equipped. Stayed for business purposes and would highly recommend this […] place. Read moreGenuine Expedia guest review
"5 Star Marriott in Dubai"
Excellent staff, Brand new Hotel. The hotel is located a bit outside the main city center. It is easy to get around via taxi or hotel shuttle that offers a number of free trips around the city and to the Dubai Mall, which is a must see place BTW...I recommend getting the "Club" room and visit the Club level Lounge. The provide a 5 star Breakfast Lunch […] and Dinner included in your room rate. This is one of the nicest Hotels I have stayed at, and I travel 200+ nights a year. Read moreGenuine Hotels.com guest review
The hotel is beautiful. The staff was very nice. The hotel offers a free shuttle to the mall. My only problem was the bed was uncomfortable. Will stay there again.Genuine Hotels.com guest review
Hotel's location is alittle off to the side, but the good thing is they offer free shuttle! Wifi is only free in the lobby.. But don't worry it's huge! U won't have a problem with space.. They have a restaurant within the hotel but didn't try it myself so can't say if it's good.. The staff was amazingly friendly & very helpful! The rooms were spacious […] & comfy.. The hotel also has a rooftop pool with amazing views of the Burj & the surrounding city.. Make sure u check it out ;D Read moreGenuine Hotels.com guest review
Slightly far from city.....would have been if there are sign postings on the road. However very clean hotel, good price and friendly staff. Would stay againGenuine Expedia guest review
I was expecting better service and higher level of customer service.Genuine Expedia guest review
Response by Dubai Marriott Hotel Al Jaddaf Please accept my sincere apologies that the service we provided did not meet your expectations. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area. Kind Regards Anna Collier Resident Manager
"Great location and view of downtown Dubai."
Had a very pleasant stay at the hotel. Hotel was well designed with comfortable rooms and good amenities, although the A/C was slow in cooling down the room.Genuine Expedia guest review
"Beautiful facility but nothing around"
Good stay food ok Too but expensive drinks are expensive Rest of it is very goodGenuine Expedia guest review
"Not what we expected"
Small room Difficult to access Very expensive Poor construction quality Very friendly staff Excellent AC Excellent WiFiGenuine Expedia guest review
Response by Dubai Marriott Hotel Al Jaddaf Thank you so much for taking the time to write this review and share with us your experience at the Marriott Hotel Al Jaddaf. I am glad that the service and staff were up to your expectations and thank you for your encouraging comments. I am sorry to hear you found the access difficult and we will continue to work to improve this for our guests. The average size of our deluxe room is 38 SM - 40 SM and we offer Executives Suites from 80 SM - 240 SM. Thank you again Sincerley, Anna Collier
"It's a new hotel but isolated"
The staff were good and they had three restaurants open. It wasn't as posh as I was expecting. There is nothing outside the hotel so you need travel for anything. The food in the Market was good and the duck at the Chinese restaurant was very good but I wasn't impressed with the eggplant. The room was nice but I would have preferred one queen to two […] doubles. There is no indoor pool so because the weather wasn't very good we never went swimming. Next time I will stay somewhere with internet include din the room. Still, Dubai is expensive so you won't find many 5 star hotels for this pirce at this moment. Read moreGenuine Expedia guest review
nice view great loction good price Hotel facilities, condition Disappointing Room cleaniness Room comfort is very goodGenuine Expedia guest review
"Very bad location."
The hotel is fantastic and I personally love Marriott hotels. My preferred chain all over the world is Marriott. But this one is totally out if the city. Impossible to get a taxi to and from. The roads are very confusing. You see the hotel from a distance but how to reach it is a maze.Genuine Expedia guest review
"Nice hotel, a bit isolated but still good."
Good staff, good service. Hotel is very nice and brand new. It is a close drive to main attractions in Dubai, but in the immediate vicinity, there is pretty much nothing. Taxi use is a must here, as before, nothing within walking distance. Still a great place to stay, breakfast was excellent as was the roomGenuine Expedia guest review
"Not very good"
It was little bit disapointing, The safe box wasn't working and I call them twise to get it fixed. They stay almost 1.5 hour in my room trying to fex it and finally they dicided ti replace it with a new one. Secondly, there is no door for the shower box and the door for the toilet is not working probably. Thirdly whrn I asked for a late check out The […] lady at resption said the hotel is fully booked and she can give me only to 1 pm After arguing with her she extended it to 2 pm Fourthly In the second day the reception called my room at 3 am! And when I picked the phone they said did you called us ?at 3 am they disturb my sleeping then she said sorry . I know this is small things but sometimes The small things can ruin the whole stay. I hope they responded faster . Sorry for my english but I hope u got what I want to say All in all it is a good hotel but they need to do more effort for the customers. Regards. Read moreGenuine Hotels.com guest review
Response by Dubai Marriott Hotel Al Jaddaf Dear Mahmoud, Thank you for taking the time to share your recent experience at the Marriott Hotel Al Jaddaf, Dubai with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the inconvinience caused throughout your stay. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. Thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Dubai. Sincerely, Anna Collier Resident Manager
Was a good hotel with a good value compared with others. Friendly staffGenuine Hotels.com guest review
"Fabulous ... but tricky to get to!"
Fantastic hotel! If I try to find any concern s, it would be just that it is a little bit out of the way. It was kind of tricky for my relatives (who moved there recently) to find how to get to the hotel entrance. But taxi drivers knew it real well. We had a lovely stay over there. Highly recommemd it.Genuine Hotels.com guest review
"You can always rely on marriott for comfort"
From the moment we walked into the door we were greeted with amazing customer service by Patrick. Patrick continued with amazing service every day asking how our stay was how our taxi ride was etc. He even assisted with concierge and went behind the desk and gave us better service than the actual concierge. He needs to be promoted to concierge because […] he gave us great tips on activities in Dubai. The rooms were immaculate the lobby was nice. Breakfast was good. Location not the greatest if you want to be active and a part of the city life and I really did not mind the location as much. However the concierge sucks if you are visiting on holiday. They sent me on a tour to Aba Dabbie and I was displeased because I specifically asked for a guided tour and I got a driver just dropping me off to destinations not understanding where he was taking us and what we were viewing. After getting all the way to the mosque they told us we need a drivers license and a passport was not acceptable. No one in the hotel told us this and neither did our guided tour driver set up by the hotel. I really need to give this hotel 3 stars based on upper level management and concierge however the service we received from lower level staff far exceeded anything we expected. Upper level management has poor follow through. Read moreGenuine Hotels.com guest review
This hotel is located is somewhat isolated, but it's not difficult to get a taxi and get to downtown realtively easy. It is a beautiful hotel, the lobby and restaurants are good and if you go early they have a nice happy hour prices. The room is very spacious and clean. Bed comfy with nice pillows. I enjoyed my stay here very much.Genuine Hotels.com guest review
We stopped in Dubai for sixteen nights and had a fantastic time at this wonderfull hotel.The staff make you feel like royalty.Genuine Expedia guest review
Response by Dubai Marriott Hotel Al Jaddaf Dear Stephen Thank you for taking the time to share your recent experience at the Marriott Al Jaddaf Hotel. I am delighted to hear you had a fantastic stay with us and that the teams made you feel like royalty. I look forward to welcoming you back to the hotel upon your next visit to Dubai. Kind Regards Sheenal Patel Guest Relations Manager
"Friendly staff and reasonably priced"
Stayed in the hotel with my wife and our 15 year old daughter. The hotel staff were extremely friendly and always willing to help. Don't be deceived by the location of the hotel. As you approach it seem isolated because it is a new hotel in the area of Dubai that is undergoing development. However, it is situated just outside the centre of Dubai but […] it is centrally located which is an advantage because you can easily get to most places quickly by taxi stationed in front of the hotel. Taxi fares are much much cheaper in Dubai compared to London. The hotel also provides free shuttle service to Dubai mall and the metro, and to the beach. The all-you-can-eat evening buffer dinner in the hotel is good if you compare price, quality, quantity and choice. The breakfast is almost the same price as the dinner so makes the breakfast a bit pricey. However, you can order room service to choose what you want to cut down cost of breakfast. The staff will use the phone at reception to call a Dubai number for you which is good because I did not want to use my mobile phone because of roaming charges. Read moreGenuine Expedia guest review
Response by Dubai Marriott Hotel Al Jaddaf Dear Abraham Thank you for sharing your experience and for giving us an excellent rating. I am delighted to hear you enjoyed your stay with us and that you encountered friendly, helpful service from our teams. I look forward to welcoming you back to the hotel upon your next visit to Dubai. Kind Regards Sheenal Patel Guest Relations Manager
"Nothing more i could have asked for"
Absolutely great experience! The staff at marriott were absolutely helpful & very friendly, the rooms were a very good size & they were extremely clean & spotless upon arrival. The facilities they provided were good and accesible and answered the telephone & resolved any queries, would definately recommend this hotel & use it again!Genuine Expedia guest review
The Marriott Al Jaddaf Hotel is a quintessential high standard service establishment. However the seamless delivery of this service to the guest provides this in a personalised and genuine way. Hotel management should be proud of their staff. I certainly shall return to this Marriott property.Genuine Hotels.com guest review
"Nice place but had bugs in the room"
Location was taxi distance to everything , nothing walkable . Hotel staff were outstanding .. But did find bugs all over my headboard at night . Hotel quickly moved me to a. New room . Although they covered one night out if five nights I stayed . I still had to have all my belongings cleaned before I took everything home at my cost .. I wish hotel would […] have done more ..the cleaning of rooms needs improving . Jas Read moreGenuine Hotels.com guest review
Response by Dubai Marriott Hotel Al Jaddaf Dear Jas, Thank you for sharing your experience with the Marriott Hotel Al Jaddaf, Dubai. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we took immediate corrective steps when we received your report. I can confirm that our pest control company confirmed no bed bugs were present . We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area. Sincerely, Anna Collier Resident Manager
"Bugs in my room"
Found bugs on my head board at night. Not confirmed if they were bedbugs are not, have pictures. Room maids not very good .. rooms could use a better cleaning. Other staff at hotel veery good and food was also very nice.Genuine Hotels.com guest review
Response by Dubai Marriott Hotel Al Jaddaf Dear Guest, I apologize that your recent stay was not satisfactory and appreciate your feedback. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we took immediate corrective steps to avoid such problems in the future. I can also confirm pest control found no evidence of bed bugs and we follow a robust pest control progam . Once again, please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area. Sincerely, Anna Collier
I stayed at the hotel for 3 nights last week. The building and interior designs are beautiful. Rooms are spacious. The staff are more than willing to help. I enjoyed my stay immensely. Would highly recommended it. Though the hotel is not located in the centre of the city but it is only a short taxi ride.Genuine Hotels.com guest review
"worthmore than paid"
Excellent hotel friendly atmospher. May be it is not ajacent to shops but places of interest are within minutes by taxi.Genuine Hotels.com guest review
"Great staff and service"
First class hotel, we'll run, and excellent resteraunts, far better than the average hotelGenuine Hotels.com guest review
New hotel and close to the airport. Free shuttle bus to Dubai mall. Restaurant in the hotel was very goodGenuine Hotels.com guest review
"Nice new hotel but a bit remote"
The hotel is newly opened, has good facilities and all staff are doing their best. Only two downsides: 1) the hotel is a bit remote so you need a car each time you want to go anywhere and 2) you have to pay AED 100 (USD 33) !!! for 24 hours of in-room internet access - I thought that it was in the last century that you pay for internet in a hotel.Genuine Hotels.com guest review
You don't receive service like this in North America. This hotel is a great example of the unmatched service you receive in Dubai.Genuine Hotels.com guest review
"Room with a view"
I stayed in a lovely room with an attached terrace. Unfortunately, the weather did not permit me to sit and enjoy the cityscape in the distance. For my travel purposes, the hotel was extremely strategically located and I was able to make full use of that facility. The only two things I was sad about was that the sachets of peppermint tea that I greatly […] enjoyed on the day of check-in were note replenished. I would have expected the hotel staff to have done that of their own accord. The second, the Concierge is not very well-versed with directions and time taken to travel to shopping malls etc. Brochures to various interesting hubs around Dubai would make things easier for tourists. But these are small inconveniences. Other than that, the room, the breakfast and all the amenities were beyond compare. The Marriott Al Jaddaf truly did add to my Dubai experience in terms of comfort and enjoyment. Read moreGenuine Expedia guest review
I stayed overnight on 12 May 2014. The hotel was a quick taxi ride away from the airport. Every single staff member of the hotel was pleasant and professional. Room service was prompt and the food was outstanding. The executive lounge is a fantastic perk with a very nice selection of breakfast food and delicious coffee. My only complaint is that while […] I paid for a city view room, in fact, I could only see a small sliver of the city from my room. It would have been much more truthful to call the room a "partial city view". I was too tired to complain in any case. Wi Fi service was just ok, but the wired connection worked really well. I will definitely stay here again on my next trip. Read moreGenuine Hotels.com guest review
"Beautiful hotel, excellent staff, extremely clean"
The rooms were extremely clean which is the most important thing to me! The staff were exceptional, they did everything from calling the cabs, carrying the suitcases to opening the padlocks on the suitcases (lol). Fabulous hotel and very close to Dubai mall. Enjoyed every bit of my stay including the food. Got there early before the 3pm check in and […] they were gracious enough to give me a room without additional charge from 10.30am (as soon as the previous guest checked out and the room was cleaned). I called them the day before to say I'd be arriving early and they said they'd do their best as long as there is a vacant room and that's exactly what they did. Read moreGenuine Expedia guest review
Great hotel but nothing around it in walking distance. Loads of construction going on so sure that this will happen in time.Genuine Expedia guest review
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