All hotels in Madrid, Spain
1 room, 2 adults
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c/ Vizcaya, 9, Madrid, Madrid, 28045, Spain, ‏‎800-491-6126
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4.7 / 5Outstanding

Score breakdown (from 172 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.6
  • Comfort
    4.7
  • Condition
    4.8
  • Neighborhood
    4.2
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5.0 / 5Outstanding
"Outstanding Hotel & Staff"
Good accommodation for a family. The staff, especially Victor was very helpful in providing answers to our questions. He was will to help help guests maximize their stay over Madrid. He is very familiar with the city and the mean of transportation. We really appreciated his helps and advices during our visit to Madrid. He did an outstanding job! The location was good and just few minutes from Atocha train station which has a direct connection to the airport as well as other parts of Madrid throu subway system. A grocery store neaby open till midnight and an excellent bakery with fresh croissants and baguette just a few minute walk. Good restaurants are with 5 to 10 minutes walking distance.
Genuine Hotels.com guest review
3 night family trip Jul 22, 2015
ali
US
5.0 / 5Outstanding
"Amazing trip"
Thanks,Our stay was AMAZING. The rooms were clean and comfortable and everything was provided for us. It really made this trip special. THANK YOU
Genuine Hotels.com guest review
2 night family trip Jun 7, 2015
A Traveler
US
4.0 / 5Excellent
"Great space, good location"
Lovely suites, well-furnished and clean. Convenient location near Atocha station. Metro and grocery store very close. Near the three most important art museums. The Delicias neighborhood (the hotel is in Delicias) is a pleasant middle class district with many small shops. Only negatives are: Desk only open 9 am to 6 pm and Elevator is very slow to arrive especially around 9 am.
Genuine Hotels.com guest review
3 night romance trip May 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Perfect for family travel"
Stayed here several nights with husband and college aged daughter in a 2 bedroom/2 bathroom spotless apartment after reading other positive reviews. An excellent choice for our first stay in Madrid - close to Metro and Atocha railway (took airport bus to Atocha RR and walked to hotel upon arrival to Spain); quiet neighborhood side street with grocery nearby as well as gym (like a Y). We liked having the ability to cook breakfast each morning, to do wash and have space just to chill out in a comfortable living room in late afternoon after a busy day. We are sold on the apartment style accommodations for family travel. The reception area has limited staffing times so just have to plan ahead for arrival, departure and other needs (restaurant reservations, recommendations, etc). Would definitely stay here again.
Genuine Hotels.com guest review
3 night family trip May 23, 2015
Carol
US
5.0 / 5Outstanding
"Great Family Place"
This is very conveniently located in the heart of Madrid and close to Atocha train station where the long distance trains leave. All the major attractions - historical area of Madrid are within walking distance 20-30 min. We visited with 6 adults and lived in one of the larger apartments Apartment is very modern, with comfortable beds and a decent kitchen. Bathrooms are modern and nice. There is free wifi in room. There is underground parking on location for a fee of 20 euros a day. There is a convenience store just around the corner. Staff are very nice - though they are only available until about 7 pm or so. They can arrange late check in if informed in advance (actually they try to contact you before your visit) Overall we had a very nice experience
Genuine Expedia guest review
Other trip May 31, 2015
Sandy
US
5.0 / 5Outstanding
"A gem!"
Exceptionally comfortable and clean, close to Reina Sofia museum and Atocha station.
Genuine Hotels.com guest review
7 night romance trip May 20, 2015
A Traveler
US
4.0 / 5Excellent
"Good, but noisy."
Very new apartments. Neighborhood is OK. Close to metro and 10 minutes or so on foot to Atocha Renfe. Nice walk to Prado, Retiro, etc. Internet worked well. Apartment had a washer/"dryer" unit but dryer didn't dry much even after several hours. Luckily most of my clothes are fast drying fabric which just requires hanging. Bed was very uncomfortable for me as a side sleeper. Mattress is a hard inner-spring type and the pillows are thin. Lots of noise from the street, especially late-night trash pickup and renovation/construction work in the neighboring building. Hammering and drilling started around 8AM. Even with earplugs the construction noise and vibration was noticable. Obviously not something the hotel can control but you might want to check and see if the construction is finished before you stay. Reception staff was very nice. You get a lot of space for the money.
Genuine Hotels.com guest review
4 night trip May 9, 2015
Glenn
US
5.0 / 5Outstanding
"LOVED IT!"
I loved this hotel, we had a 2 bedroom apartment which was excellent! The staff was very helpful and accommodating. We were a 10 minute walk from the Atocha Train station. A 5 minute walk to museum. There was a 24 hour grocery store at the end of the block. Very nice!
Genuine Hotels.com guest review
3 night family trip May 3, 2015
DAPHNE
US
4.0 / 5Excellent
"Vacation trip"
Excellent for teenagers on a vacation trip. Close walking distance to metro station, saved a lot on taxis riding the metro all around Madrid. As a mother of the travelers, i highly recommend it
Genuine Hotels.com guest review
4 night trip with friends Apr 19, 2015
Laura
US
4.0 / 5Excellent
"Great service"
Close to museums and parks in walking distance, nice clean rooms,sometimes we waited a long time for the elevator, a lot of noise from above and if someone above uses the bathroom, service was very friendly, helpful and excellent. If we come back to Madrid we will stay there again.
Genuine Hotels.com guest review
6 night family trip Apr 5, 2015
Thomas E
US
5.0 / 5Outstanding
"Modern apartment, centrally located"
Very happy with our stay, rooms were appropriately sized, very modern,it's location near Atocha and the museums was a huge added bonus.
Genuine Expedia guest review
Other trip Apr 12, 2015
saif
US
5.0 / 5Outstanding
"Great in size, a must in Madrid."
This hotel is simply AMAZING! Steps from the center of Madrid, this hotel/apartments offer the perfect size for our big family. The front desk, managed by Patricia, offer us a variety of suggestions from places to eat to what to do around the city. Will definitely recommend this hotel to all my friends.
Genuine Hotels.com guest review
2 night family trip Apr 2, 2015
JOSUE
US
5.0 / 5Outstanding
"if you want an apartment...."
Thoroughly enjoyed and thankful it turned up in hotel offerings. Courteous staff noted our early arrival and had apartment ready.
Genuine Hotels.com guest review
Response by Eric Vökel Boutique Apartments - Atocha Suites
Dear Geoffrey, Thank you for your kind words, it was a pleasure to welcome you. We hope to see you back at Eric Vökel! Best regards,
5 night romance trip Feb 5, 2015
geoffrey
US
5.0 / 5Outstanding
"My place to go overtime I'm in Madrid"
Great stay,,, near the Atocha train station from where you can move to all of Madrid (and Spain...by train), Great location really (on a quiet side street) . Staff was super friendly and accomodating, apartment super clean, spacious, pretty much sound proof, and LIGHT PROOF ...electric roll down window shutters and.... you can rest during the morning after a heavy Madrid night out...
Genuine Hotels.com guest review
Response by Eric Vökel Boutique Apartments - Atocha Suites
Dear guest, Many thanks for your review, we are pleased to read that you enjoyed your stay, We hope to welcome you back anytime at Eric Vökel. Best regards,
3 night romance trip Feb 5, 2015
Alejandro
US
5.0 / 5Outstanding
"USA"
Loved Patricia and victor.
Genuine Hotels.com guest review
Response by Eric Vökel Boutique Apartments - Atocha Suites
Dear guest , Many thanks for your kind words , we hope to welcome you back at Eric Vökel anytime ! We hope you enjoyed your stay in this wonderful city. Best regards, Victor Mercado
1 night trip with friends Jan 29, 2015
Paul
US
5.0 / 5Outstanding
"clean and comfort"
clean and comfort!! I strongly recommend this and will stay again in future
Genuine Expedia guest review
Other trip Jan 20, 2015
A Traveler
US
4.0 / 5Excellent
It's a great place to get away for the weekend. Great staff and grew rooms.
Genuine Expedia guest review
Other trip Jan 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Great and luxurious apartment !"
We stayed in this wonderful apartment for one day during our 2 weeks trip. And the apartment was the best hotel that we stayed during our europe trip. The apartment was immaculately clean and neighborhood is safe. It is also very close to the metro so good for going out anywhere in madrid. I would highly recommend this apartment for couple or small family.
Genuine Hotels.com guest review
1 night romance trip Dec 29, 2014
Minsuk
US
5.0 / 5Outstanding
"Great Staff and Excellent Service"
Enjoyed our stay. Easy to navigate to the train station and surrounding sights. Staff was very helpful and made us feel welcome. Rooms were very clean and comfortable.
Genuine Expedia guest review
Other trip Dec 17, 2014
Family traveler
US
5.0 / 5Outstanding
"Great place to stay in Madrid"
This was the perfect place for our trip. It was within easy walking distance of the Atocha train station and three art museums and the Madrid Parque, which were our main interests, so we didn't have to spend money on transportation to get around. It was very quiet, despite being so close to major attractions. The staff were very friendly and helpful and spoke great English. It was a very nice, very clean apartment with all the amenities we needed. I would highly recommend it and definitely stay again if we went back to Madrid.
Genuine Hotels.com guest review
2 night romance trip Dec 1, 2014
Susan
US
4.0 / 5Excellent
"Nice Hotel - Seemingly Lazy Cleaning Staff"
This boutique apartmentment complex comes off almost exactly like a hotel with some key exceptions: 1) the reception area closes at 6pm (18:00) so if you need anything you have to ask before that time, 2) the cleaning staff is also not always around, and 3) you have access to a kitchen with many appliances and dishes/utensils provided. The apartment itself was beautiful. I was upgraded upon arrival into a terrace room with a beautiful balcony. The view is not great as it is just the small street but if weather was better I can completely see myself sitting outside relaxing and enjoying a drink. The bed was comfortable and there was even a sofa for additional company if you're seeing friends or family. The TV had mostly spanish channels but also provided some english news stations and football (soccer) was on regularly on channels like Gol and TDP which was great for me. The bathroom was also very nice with a strong showerhead. The location for me was great because it is a 5 minute walk from a major train station (Atocha). This makes it easy to get around the city or even go on day trips to nearby cities. The only problem I had with the apartment was the cleaning staff. Unfortunately the garbage was not taken out from the previous visit upon my arrival; and despite being told my room would be cleaned the staff never showed up. When I personally went to find the cleaning staff and ask for towels they said they missed my room and could come tomorrow. They never showed.
Genuine Expedia guest review
Other trip Dec 1, 2014
Marco
US
4.0 / 5Excellent
"great time"
Great neighborhood, near good food markets. Near the train and metro. Great restaurants near by. Close to museums.
Genuine Hotels.com guest review
5 night family trip Nov 22, 2014
georgia
US
5.0 / 5Outstanding
"Wonderful/pleasant stay in Madrid."
Surprisingly wonderful place to stay. The entire staff was extremely pleasant and helpful. The entire staff spoke english which was great for me. I would recommend this place to anyone.
Genuine Hotels.com guest review
4 night family trip Nov 9, 2014
Nancy
US
5.0 / 5Outstanding
"Wonderful hotel"
We picked this hotel due to its proximity to Atocha station and art museums. They were all within walking distance. The hotel is very modern and hip. We loved our room and the convenience of having a kitchen and washing machine. It was a great value for what we paid and we recommend the Eric Vokel properties based on our experience here.
Genuine Hotels.com guest review
2 night family trip Aug 31, 2014
Jenny W
US
5.0 / 5Outstanding
"Close to Atocha train station"
I regret that this was only a late arrival/early departure overnight stay because the apartment and building were exceptional! Everything was clean and tidy, and it was a short walk from the train station. We even got to wash our clothes overnight before leaving. I will definitely consider these apartments again on my next visit to Madrid. Muchas Gracias!
Genuine Hotels.com guest review
1 night trip Oct 20, 2014
Jorge
US
3.0 / 5Good
"Reception was excellent with assistant."
Overall good experience. Appliances were difficult to operate. Instructions were not clearly written. Staff very helpful with directions and making reservations. Housekeeping did not show up on day agreed too.
Genuine Hotels.com guest review
5 night family trip Oct 1, 2014
Doris
US
5.0 / 5Outstanding
"Great find!"
Great hotel/apartment! Got in late, little tricky trying to get into the buding for keys. Reception closes at 6:00pm. Make sure you have your conformation # on hand type in and your passport number!
Genuine Hotels.com guest review
3 night family trip Oct 13, 2014
tim
US
5.0 / 5Outstanding
"Very nice staff, and room was very spacious"
Parking was tough, but other then that it was very close to mass transit and building was completely renovated. Only downfall is that your room is not cleaned everyday and they charged for new towels, but it did say that in the reservation. Don't walk in the area at night, its a bit spooky. I would return here.
Genuine Hotels.com guest review
3 night trip Aug 20, 2014
Rolando
US
5.0 / 5Outstanding
It was really lucky to find out this place. We could make great memory in Madrid. Especially, the lugguage keeping service (providing lockers with key even after staying the hotel) gave us a lot of convinience. Further more, the two employees of the reception were one of the most kind people I have ever met. Bottom line is that I "highly recommend" this place.
Genuine Venere guest review
Other trip Jul 18, 2014
A Traveler
US
4.0 / 5Excellent
Great location, walkable distance to most sites in the city. Several supermarkets within a few minutes walk. Really nice to have the retiropark only ten minutes away, it is a great place for a break in a very busy city! Great apartments, quite good equipped kitchen. The staff are very friendly and service minded. We would definitely stay here again.
Genuine Venere guest review
Other trip Jul 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel, great location"
This hotel was within blocks of the train station after we arrived from Barcelona. Upon entering the hotel, we saw that it was very secure with required keycard entry after hours. There was some painting being done in the lobby as we entered. But, I think this is a good sign that the hotel maintains its appearance. We rented the two bedroom 2 bathroom apartment and it was quite spacious for the four of us. Everything was relatively nice and clean. I have no real complaints about the place.
Genuine Hotels.com guest review
2 night trip with friends May 22, 2014
karl
US
5.0 / 5Outstanding
"Excellent Apartment"
Lovely new property with room to spread out. Close to public transportation and major museums. Comfortable bed, full kitchen. Staff friendly and helpful. Only downside was noisy sports bar next door.
Genuine Hotels.com guest review
3 night trip Apr 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful cozy suite"
Arrived at midnight. Was able to check in with the computer system they have; great system. Found our apartment to be incredibly spacious, clean, and comfortable. We had all the accessories and more that were needed for our stay. Close to the museums, gardens, tour busses, also on the corner a mini supermarket with great things to buy for snacks etc. When we checked out we met the staff; they were very nice. The pool is only open when reception is open. Also, the Eric Vökel offers ONE cleaning if your stay is for five consecutive nights.
Genuine Expedia guest review
Other trip May 14, 2014
jenna
US
2.0 / 5Fair
"Nice but...."
It was comfortable enough but if you don't know how to use European appliances you are in a lot of trouble. No wash cloths in the bathroom and the only soap was shower gel. No dish towels or paper towels in the kitchen. Noisy neighborhood. Staff is only on from 9am to 6pm so you are on your own for any problems or assistance.
Genuine Hotels.com guest review
2 night family trip Apr 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location, exceptional staff"
We visited Madrid for 4 days as part of our Easter Holidays in Spain, the apartments are a fantastic find, a slightly seedy neighborhood, as you'd expect a couple of blocks from Antocha Station and close to the Metro and quite central. The place is within walking distance from the Prado, Retiro Park and there are several restaurants in the area where you can try all the local cuisine. The young lady at the reception is pretty much in control of the establishment and has a passion for her job; she had helpful suggestions for day trips (to Escorial) and got Wifi back up on a public holiday (no mean feat if you know Spain). The rooms; a penthouse with terrace was great, obviously recently renovated, well appointed and with a fully equipped kitchen - there is a grocery store at the corner; we ate in, on the terrace on one occasion and loved it, wish we did more often. Loved this place, would go back anyday!
Genuine Expedia guest review
Other trip Apr 20, 2014
xing
US
4.0 / 5Excellent
"Hidden gem near Atocha Station"
Staff is amazing! Victor greeted us warmly and explained everything in the room, made lunch recommendations, gave directions and always smiling. Consummate professional. The room, cleanliness and service were excellent. Comfortable, modern, hip boutique vibe. Great little grocery store about 260 mtr. Towel warmer in bath, responsive radiator heat system. Convection microwave, speedy all in one washer/dryer combo, windows that open. Bright and spacious. The only reason I gave 4 instead of 5 is because of location. First impression of area is a little off putting but very safe and quiet. Would definitely stay again.
Genuine Expedia guest review
Other trip Apr 6, 2014
valarie
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Functional apartment"
Very good location if you need to be near the Atocha train station. The apartment is functional clean and it even has a supermarket on the corner if you need to buy something. Reception was very fast, Iria gave us tips how to get around she was very helpful. We would certainly stay there again.
Genuine Hotels.com guest review
1 night family trip Jul 29, 2015
Marion A
MX
5.0 / 5Outstanding
"comfy stay in sizzling madrid"
Apartment is well located, with easy accessibility to food and shopping. The apartment is very clean and comfortable. Checkin & out was a breeze. Highly recommended.
Genuine Hotels.com guest review
2 night family trip Jul 30, 2015
Inez
SG
5.0 / 5Outstanding
"Great apartment suites for families."
Great self catered suite Apartment near good Metro links to city and sights.
Genuine Hotels.com guest review
5 night family trip Jul 8, 2015
Jeffery
IE
5.0 / 5Outstanding
"a nice experience"
Good location. It's about 10 minutes walk from Atocha Renfe and 5 minutes walk to Metro. The apartment is very near to a 24-hour supermarket and Burger King. We checked in after the office hour and used the automated check in service. Just one minor thing I don't quite like, it's the smell of the new furniture (not very strong but still there).
Genuine Hotels.com guest review
2 night romance trip May 24, 2015
Ching Biu
AS
4.0 / 5Excellent
"Good value, great comfort"
Good comfortable place to stay. Very warm and friendly staff and willing to take that extra mile to make their guests comfortable .
Genuine Hotels.com guest review
3 night family trip Jun 8, 2015
Suresh
IN
5.0 / 5Outstanding
"A great stay in Madrid"
I spent 6 nights with 2 friends in Eric Vokel apartment and we thought it was wonderful. The staff were extremely helpful. It is convenient to transport, the city centre and the museums. I would recommend it highly.
Genuine Hotels.com guest review
6 night trip with friends May 25, 2015
D
AU
4.0 / 5Excellent
"great stay"
Three nights here was great , walking distance to sights,cabs,local supermarket,train station,metro etc etc .Very clean , everything worked perfectly,friendly helpful staff,secure parking ( 20 euros/day extra) a much better solution than a hotel for our purposes.
Genuine Hotels.com guest review
3 night romance trip May 24, 2015
mark
GB
5.0 / 5Outstanding
"Superb and comfortable"
Excellent and comfortable stay.Walking distance from Atocha rly station,prado museum,reina sofia museum and the the retiro public park. The metro is 3 min walk from the apartment. Supermarket 1 min walk and open till midnight. Apartments are very well maintained.Free calls anywhere in spain.
Genuine Hotels.com guest review
3 night family trip May 19, 2015
ANIRUDHA
IN
5.0 / 5Outstanding
"Good hotel in a quiet neighborhood"
Almost perfect , nothing to complain about! It was as good as the reviews said. The neighborhood was quiet and not so central but we like it.
Genuine Hotels.com guest review
5 night family trip Apr 28, 2015
Sheyuk
PH
5.0 / 5Outstanding
"Fantastic!!"
This was a great stay for me and my friends. The hotel was quite large, super clean and had nice touches like kitchenettes, free wifi and cable tv. The staff were very friendly and helpful. The location was great for us touring the main city centre. I will definately book again on my next trip to Madrid.
Genuine Hotels.com guest review
5 night trip with friends Mar 6, 2015
Arthur
CA
5.0 / 5Outstanding
"Great location"
Fabulous. Can't wait until my next visit to Madrid
Genuine Hotels.com guest review
5 night family trip Mar 23, 2015
John
GB
5.0 / 5Outstanding
"Madrid joy"
Thoroughly enjoyed
Genuine Hotels.com guest review
2 night romance trip Mar 28, 2015
John
GB
4.0 / 5Excellent
"Great stay"
Ours was overall a fabulous get-away fairly central in Madrid. The room was fabulous, offering enough space for a longer stay and the occasional evening in, cooking ourselves in the adequately equipped kitchen. The reception was very friendly, and given our longer stay we received in interim room cleaning on the third day. Amenities and sights were all in walking distance, which was great. While we were warned that the reception was closed after 6pm, it was slightly irritating that we thus didn't even have access to the free supply of serviettes and dish-washer tablets - these should be accessible anytime. The hotel is located on a fairly faceless side street and the view from the room was rather drab, but this was not a serious issue. More of concern was the poor quality of internet access, making it impossible at times (especially evenings) to even just receive email. The people at the reception seem aware of the problem and are trying to obtain more bandwidth, but at this point it is a problem!
Genuine Hotels.com guest review
6 night romance trip Mar 22, 2015
A Traveler
ZA
5.0 / 5Outstanding
"Perfect"
Tremendous accomodation. Great value, friendly welcome and everything you need for a self catering stay in a central location. All this and a pool too !
Genuine Expedia guest review
Other trip Mar 19, 2015
JR
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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