"if you want an apartment...."
Thoroughly enjoyed and thankful it turned up in hotel offerings. Courteous staff noted our early arrival and had apartment ready.Genuine Hotels.com guest review
Response by Eric Vökel Boutique Apartments - Atocha Suites Dear Geoffrey, Thank you for your kind words, it was a pleasure to welcome you. We hope to see you back at Eric Vökel! Best regards,
"My place to go overtime I'm in Madrid"
Great stay,,, near the Atocha train station from where you can move to all of Madrid (and Spain...by train), Great location really (on a quiet side street) . Staff was super friendly and accomodating, apartment super clean, spacious, pretty much sound proof, and LIGHT PROOF ...electric roll down window shutters and.... you can rest during the morning […] after a heavy Madrid night out... Read moreGenuine Hotels.com guest review
Response by Eric Vökel Boutique Apartments - Atocha Suites Dear guest, Many thanks for your review, we are pleased to read that you enjoyed your stay, We hope to welcome you back anytime at Eric Vökel. Best regards,
Loved Patricia and victor.Genuine Hotels.com guest review
Response by Eric Vökel Boutique Apartments - Atocha Suites Dear guest , Many thanks for your kind words , we hope to welcome you back at Eric Vökel anytime ! We hope you enjoyed your stay in this wonderful city. Best regards, Victor Mercado
"Great and luxurious apartment !"
We stayed in this wonderful apartment for one day during our 2 weeks trip. And the apartment was the best hotel that we stayed during our europe trip. The apartment was immaculately clean and neighborhood is safe. It is also very close to the metro so good for going out anywhere in madrid. I would highly recommend this apartment for couple or small […] family. Read moreGenuine Hotels.com guest review
"Great Staff and Excellent Service"
Enjoyed our stay. Easy to navigate to the train station and surrounding sights. Staff was very helpful and made us feel welcome. Rooms were very clean and comfortable.Genuine Expedia guest review
"Great place to stay in Madrid"
This was the perfect place for our trip. It was within easy walking distance of the Atocha train station and three art museums and the Madrid Parque, which were our main interests, so we didn't have to spend money on transportation to get around. It was very quiet, despite being so close to major attractions. The staff were very friendly and helpful […] and spoke great English. It was a very nice, very clean apartment with all the amenities we needed. I would highly recommend it and definitely stay again if we went back to Madrid. Read moreGenuine Hotels.com guest review
"Nice Hotel - Seemingly Lazy Cleaning Staff"
This boutique apartmentment complex comes off almost exactly like a hotel with some key exceptions: 1) the reception area closes at 6pm (18:00) so if you need anything you have to ask before that time, 2) the cleaning staff is also not always around, and 3) you have access to a kitchen with many appliances and dishes/utensils provided. The apartment […] itself was beautiful. I was upgraded upon arrival into a terrace room with a beautiful balcony. The view is not great as it is just the small street but if weather was better I can completely see myself sitting outside relaxing and enjoying a drink. The bed was comfortable and there was even a sofa for additional company if you're seeing friends or family. The TV had mostly spanish channels but also provided some english news stations and football (soccer) was on regularly on channels like Gol and TDP which was great for me. The bathroom was also very nice with a strong showerhead. The location for me was great because it is a 5 minute walk from a major train station (Atocha). This makes it easy to get around the city or even go on day trips to nearby cities. The only problem I had with the apartment was the cleaning staff. Unfortunately the garbage was not taken out from the previous visit upon my arrival; and despite being told my room would be cleaned the staff never showed up. When I personally went to find the cleaning staff and ask for towels they said they missed my room and could come tomorrow. They never showed. Read moreGenuine Expedia guest review
Great neighborhood, near good food markets. Near the train and metro. Great restaurants near by. Close to museums.Genuine Hotels.com guest review
"Wonderful/pleasant stay in Madrid."
Surprisingly wonderful place to stay. The entire staff was extremely pleasant and helpful. The entire staff spoke english which was great for me. I would recommend this place to anyone.Genuine Hotels.com guest review
We picked this hotel due to its proximity to Atocha station and art museums. They were all within walking distance. The hotel is very modern and hip. We loved our room and the convenience of having a kitchen and washing machine. It was a great value for what we paid and we recommend the Eric Vokel properties based on our experience here.Genuine Hotels.com guest review
"Close to Atocha train station"
I regret that this was only a late arrival/early departure overnight stay because the apartment and building were exceptional! Everything was clean and tidy, and it was a short walk from the train station. We even got to wash our clothes overnight before leaving. I will definitely consider these apartments again on my next visit to Madrid. Muchas G […] racias! Read moreGenuine Hotels.com guest review
"Reception was excellent with assistant."
Overall good experience. Appliances were difficult to operate. Instructions were not clearly written. Staff very helpful with directions and making reservations. Housekeeping did not show up on day agreed too.Genuine Hotels.com guest review
Great hotel/apartment! Got in late, little tricky trying to get into the buding for keys. Reception closes at 6:00pm. Make sure you have your conformation # on hand type in and your passport number!Genuine Hotels.com guest review
"Very nice staff, and room was very spacious"
Parking was tough, but other then that it was very close to mass transit and building was completely renovated. Only downfall is that your room is not cleaned everyday and they charged for new towels, but it did say that in the reservation. Don't walk in the area at night, its a bit spooky. I would return here.Genuine Hotels.com guest review
"Great hotel, great location"
This hotel was within blocks of the train station after we arrived from Barcelona. Upon entering the hotel, we saw that it was very secure with required keycard entry after hours. There was some painting being done in the lobby as we entered. But, I think this is a good sign that the hotel maintains its appearance. We rented the two bedroom 2 bathroom […] apartment and it was quite spacious for the four of us. Everything was relatively nice and clean. I have no real complaints about the place. Read moreGenuine Hotels.com guest review
Lovely new property with room to spread out. Close to public transportation and major museums. Comfortable bed, full kitchen. Staff friendly and helpful. Only downside was noisy sports bar next door.Genuine Hotels.com guest review
"Beautiful cozy suite"
Arrived at midnight. Was able to check in with the computer system they have; great system. Found our apartment to be incredibly spacious, clean, and comfortable. We had all the accessories and more that were needed for our stay. Close to the museums, gardens, tour busses, also on the corner a mini supermarket with great things to buy for snacks etc. […] When we checked out we met the staff; they were very nice. The pool is only open when reception is open. Also, the Eric Vökel offers ONE cleaning if your stay is for five consecutive nights. Read moreGenuine Expedia guest review
It was comfortable enough but if you don't know how to use European appliances you are in a lot of trouble. No wash cloths in the bathroom and the only soap was shower gel. No dish towels or paper towels in the kitchen. Noisy neighborhood. Staff is only on from 9am to 6pm so you are on your own for any problems or assistance.Genuine Hotels.com guest review
"Great location, exceptional staff"
We visited Madrid for 4 days as part of our Easter Holidays in Spain, the apartments are a fantastic find, a slightly seedy neighborhood, as you'd expect a couple of blocks from Antocha Station and close to the Metro and quite central. The place is within walking distance from the Prado, Retiro Park and there are several restaurants in the area where […] you can try all the local cuisine. The young lady at the reception is pretty much in control of the establishment and has a passion for her job; she had helpful suggestions for day trips (to Escorial) and got Wifi back up on a public holiday (no mean feat if you know Spain). The rooms; a penthouse with terrace was great, obviously recently renovated, well appointed and with a fully equipped kitchen - there is a grocery store at the corner; we ate in, on the terrace on one occasion and loved it, wish we did more often. Loved this place, would go back anyday! Read moreGenuine Expedia guest review
"Hidden gem near Atocha Station"
Staff is amazing! Victor greeted us warmly and explained everything in the room, made lunch recommendations, gave directions and always smiling. Consummate professional. The room, cleanliness and service were excellent. Comfortable, modern, hip boutique vibe. Great little grocery store about 260 mtr. Towel warmer in bath, responsive radiator heat system. […] Convection microwave, speedy all in one washer/dryer combo, windows that open. Bright and spacious. The only reason I gave 4 instead of 5 is because of location. First impression of area is a little off putting but very safe and quiet. Would definitely stay again. Read moreGenuine Expedia guest review
"I will stay there every time I come to Madrid."
The room was pristine and looked as if it were brand new. There was a fully equipped kitchen and a comfortable sitting area in addition to the bedroom with a lovely super king sized bed. The staff were welcoming and helpful. The location was excellent -- a quiet street within walking distance from the train station.Genuine Hotels.com guest review
"Good stay -request a room that doesn't face street"
Very clean apartment with the comforts of home. We were able to make our own meals & wash up our laundry. Staff were very pleasant & helpful. We found the bed to be too hard for our tastes but we are used to a softer mattress so that is subjective. We wished the lighting could have been better in the livingroom area for reading. The sofa was hard for […] sitting but it was a sofa bed and they are not known for sitting comfort. A reading chair would have been a finishing touch to the room. Our room faced the street so would suggest requesting a room that wasn't on the street side. Our final night was spent wide awake while a street party went on until almost 3 o'clock in the morning. We had to wake at 4:30 a.m. to get to the airport so were very tired for our long trip home to Canada. Read moreGenuine Hotels.com guest review
One of the best places I've stayed at in Madrid.Genuine Hotels.com guest review
"Value for money for hotel stay"
It was very good! Convenient n quiet areaGenuine Hotels.com guest review
"Thumbs up! Highly recommended! Exceptional service"
Awesome stay and such helpful staff. Never expect this level of service and I would go back to the hotel anytime and would highly recommend to my friends.Genuine Hotels.com guest review
"Great apartment in Madrid"
Very close to the main train station and to the museum area of Madrid, so we could walk everywhere. Extremely helpful staff on reception desk. Beautiful apartment, spacious, comfortable and stylish. I would stay here again.Genuine Hotels.com guest review
"Large, comfortable apartment & friendly service"
We really enjoyed our 2 nights stay in the apartment. It is large, comfortable and well equipped. It is also conveniently located near Metro station, Atocha Train Station and modern art museum. The front desk service is also warm and helpful.Genuine Hotels.com guest review
Reception staff were very friendly on arrival. After completing check in we were given some helpful advice as to what to see, where and at what time. The room was very clean and comfortable with sufficient amount of facilities to prepare cooked meals. The hotel is approximately a five minute walk from Atocha railway station, Madrid's main station, and […] there is also a small supermarket about 150 metres from the hotel. Read moreGenuine Hotels.com guest review
"Excellent value and location for such high spec"
An amazing set of apartments ideally situated as a base to explore Madrid with a Metro station within three minutes walk and a supermarket within a minute from the door. We received an upgrade from a one bed to two bed apartment and the standard of the properties is fantastic, they look brand new. Not sure we needed the upgrade but nice having a bathroom […] each to get ready! Unlike some apartments, this block has a reception staffed until 1800hrs and the staff were fantastic explaining the best places to visit and providing a map with these shown. All provided in a good standard of English also to navigate around my basic Spanish. We would certainly go back if in Madrid, amazing value for the price we paid. Read moreGenuine Hotels.com guest review
"Great location in Madrid"
Excellent location for exploring Madrid and Prado/Reina Sophia. We enjoyed great access to trains and public transportation and a very functional apartment. The couch was good- I could have slept on it. Plenty of closet space. Overall a very enjoyable stay.Genuine Hotels.com guest review
This hotel is very good. I would highly recommend to any traveler to Madrid. The location is near Atocha train station, which is very convenient if you are going to connect further to airport/any big cities in Spain for your next stop or vice versa. The location is safe and close to local metro station. The room is pretty large. It has a fully equipped […] open kitchen, with a living room and a bedroom. It is even equipped with dish washing machine and washing machine and associated washing detergent. You will find everything you need inside the room. The staff are super helpful and friendly. You will always find the helpful information and advice from them. Highly recommended! Read moreGenuine Expedia guest review
"gerat hotel just the sofa was not comfortable"
our stay was great the hotel was good all the staff were exceptionaly helpful the location was great the cleanliness was perfect amenities location and rates were perfect could not fault at all except the couch sorry it is uncomfortableGenuine Hotels.com guest review
"Great hotel, great location"
Hotel was perfectly located for a Madrid city break. The metro was very close by and so whole city was accessible. Having a child, the pool made the city break experience enjoyable for all of us. Apartment was smartly furnished in Scandinavia style which we like. Staff very friendly and helpful.Genuine Expedia guest review
"Spacious hotel close to metro"
Very helpful staff Convenient but quiet neighborhoodGenuine Expedia guest review
"Not a bad apartment."
We arrived quite tired and were given our apartment which initially we were ok with. But on reflection the next day we realised we booked a Penthouse 1 bed apartment with terrace and had been given a 5th floor 1 bed apartment (there are 6 floors) with a balcony. After mentioning to staff they offered to move us up. In Spanish it seems that Penthouse […] does not necessarily mean top floor and Terrace can mean balcony. However, the location to the city centre is great and we didn't move the car in the 3 days we were there. Read moreGenuine Expedia guest review
We were made to feel very welcome and staff could not have been more helpful in suggestions for places to eat and making bookings on our behalf etc. I would very happily return and look forward to their openings in other cities.Genuine Hotels.com guest review
"New, clean and well located"
A very clean and new apartment. Located within short walking distance from Train station Sants Atocha, Metro station Atocha Regne. Strongly recommended.Genuine Hotels.com guest review
"Recommended apartment near Sants Atocha"
The apartment is very new and renovation in good taste. Located within walking distance from the Sants Atocha, Sants Barcelona, Atocha Metro and Atocha Regne Metro station. Many tourist attractions are within walking distance from the apartment. Strongly recommended.Genuine Hotels.com guest review
"Perfect except the location"
We enjoyed the aspects of living in an apartment as compared to hotel room, for eg the spaciousness, having a separate living and bedroom to lounge around, the kitchen, and even a washing machine. Eric Vokel really aced in his design for apartments. There's everything you need. Clean, modern, stylish and comfortable. Excellent customer service too. […] We was expecting football tickets and it did not arrive. Patricia and Victor at the reception, were outstanding and so helpful. Well done! Pool was nice, heated with different settings. The only downside is the location. Near to a metro (5mins) where you can get to all tourist attractions. But not in a happening shopping street like in Gran Via. Rail is about 15mins walk away. Read moreGenuine Hotels.com guest review
My husband and I were pleasantly surprised by our apartment. It was spacious, had a living room with a really comfy couch, a bedroom with lots of closet space, a fully equipped kitchen, and even a washing machine! We ended up cooking ourselves breakfast on the two mornings that we spent there as we were starting to miss our 'hot' breakfasts by that […] point of our trip. The lady at the front desk was AMAZING! She was so helpful and genuinely wanted to ensure our stay was flawless. Read moreGenuine Hotels.com guest review
"Fresh, contemporary apartment , quiet & comfy"
Helpful staff available when required . In particular Victor - gave excellent welcome tour / explanation . The close proximity of this cool , clean apartment to the rail & bus station made our first trip to Madrid very easy.Genuine Expedia guest review
"Too far away from city centre."
And it's not very conveniently located. Also the reception is not 24 hours.Genuine Expedia guest review
Clean, central, well maintained apartments!Genuine Hotels.com guest review
"Una gran experiencia."
Excelente estadía tuvimos aca. El apartamento de lujo, la atención de las personas que nos recibieron fue extraordinaria, nos apoyaron y asistieron en todo lo que requerimos. Sin duda un gran lugar para quedarse. Muchas gracias por todo.Genuine Hotels.com guest review
Fin de semana agradable. Buenas instalaciones y bastante cómodas,Genuine Hotels.com guest review
Response by Eric Vökel Boutique Apartments - Atocha Suites Estimado cliente, Muchas gracias por su comentario, esperamos que hayan disfrutado de su estancia. Confiamos en volver a recibirles en Eric Vökel Saludos cordiales, Víctor Mercado
"Todo muy limpio y Nuevo"
Hotel muy confortable, muy limpio, ordenado. Cuenta con todo lo que uno puede necesitar. Te hacen sentir como en tu hogar. Muy buen wifi. El chico de la recepción muy amable, muy servicial. Nuestra próxima estancia en Madrid y de seguro que lo volvemos a escoger.Genuine Hotels.com guest review
Ficamos em um apartamento com dois quartos e dois banhos. Eramos dois adultos e três crianças e acomodou excelentemente. O apartamento era muito grande e muito bem equipado. Com exceção do Box e da Banheira que eram pequenos. Está bem localizado a dois quarteirões da estacão de Atocha - Renfe. A região é segura mas não é bonita. Conta com supermercado […] na esquina e alguns restaurantes / Lanchonetes ao lado da estação de atocha. Limpeza do quarto a cada de 4 em 4 dias sem pagamento de taxa adicional. Read moreGenuine Hotels.com guest review
아또차역이랑 가깝고 근처 마트도 있고 세탁기 냉장고 전자렌지등등 모든 편의시설이 다 있어서 너무 좋았음 1층 프론트 직원도 친절하고 골목은 좀 그렇지만 모든면에서 너무 좋았음Genuine Hotels.com guest review
"Morando em Madrid"
Excelente localização, instalações e atendimento!Genuine Hotels.com guest review
"아토차역 인근, 넓고 깨끗."
늦은 시간 체크인 해서 걱정했는데 아주 간편하게 자동 체크인 서비스를 받을 수 있었습니다. 체크아웃은 얼리 체크아웃이었는데 이것도 역시 직원 없이 쉽게 할 수 있었습니다. 위치도 아토차역에서 가까워, 마지막 날 공항버스 이용에 편리했습니다. 지하철에서 3블럭 거리, 근처에 밤 12시 까지 하는 마트가 있습니다. 밤에도 그닥 위험하지 않았습니다. 택시도 위치를 잘 찾아 갑니다(주소 제시). 거실과 주방, 침실 모두에 라디에이터가 있어서 따뜻합니다. 욕실에 히팅 수건걸이가 있어서 좋았습니다. 여분의 수건이나 세탁기 세제, 식기 세척기 세제는 1층 리셉션 오픈 시간동안 가져다 쓸 수 있어서 사용하였고, 차와 커피도 가져다 마실 […] 수 있어 좋았습니다. 직원은 질문에 성실히 답해주고, 영어도 수준급이어서 의사소통에 전혀 문제가 없었습니다. Read moreGenuine Expedia guest review
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