All hotels in Florence, Italy
1 room, 2 adults
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Via Dei Servi, 9FlorenceFI50122Italy, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.8 / 5Good

Score breakdown (from 49 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    3.6
  • Comfort
    4.0
  • Condition
    3.8
  • Neighborhood
    4.4
1.0 / 5Poor
"Miserable experience!"
no lobby just a big door on a busy street down street from Duomo. Sidewalk is 18 inches wide, arrived by taxi with large suitcase and small valise, the latter was stolen has I was searching for entrance. Finally a messenger came with key to door, but this was not residence I was to be in. However since the other residence(different address) had a stairway and I had an injured leg they made room at this no louge residence which had an elevator.
Genuine Hotels.com guest review
2 night trip with friends Sep 19, 2015
olfeo
US
5.0 / 5Outstanding
"EXCELLENT EXCELLENT"
This an awesome place to stay. It is close to everything. Perfect condition. I would come here again. We give it our highest rating
Genuine Hotels.com guest review
4 night romance trip Aug 18, 2015
Norma J
US
4.0 / 5Excellent
"R.M. recommends GALILEO 2000"
We were supposed to stay there but we did not because of some problem they had . They booked us at another b&b close by , which offered some sort of breakfast at a restaurat outside for 5€. We were told late of the changes so no arrangements could be made for transportación prevewsly and siutcases had to be dragged for 2 cobble stoned blocks . The other place was great , hence the title .
Genuine Hotels.com guest review
2 night family trip Aug 3, 2015
Alfredo
US
5.0 / 5Outstanding
"Great Place to Stay in Florence"
I spent two nights with my parents in this lovely apartment hotel just literally minutes away from Duomo. The neighbourhood has everything a traveller needs...many restaurants, coffee shops, shops, and best of all, a very decent supermarket just across from the street. Although it is necessary to arrange with the owner for a specific check-in time, with all these shops and restaurants around, it is very easy to spend a few minutes waiting for him to come. The apartment has one bedroom for two adults and another sofabed in the living area. The apartment has everything one expects to find in a home, and almost everything is provided. I highly recommend this place for anyone who plans to spend a few days to a few weeks in Florence. The only word of advice is to try to get a train that stops at Florence Santa Maria Novella, because the other train station is rather difficult to catch a taxi back to the hotel.
Genuine Hotels.com guest review
2 night family trip Jul 8, 2015
Benedict
US
1.0 / 5Poor
"Do not stay at Relais Martinez Florence!!"
It was the worst experience ever. The A/C never worked. When I called the property manager he had his phone turned off. Our electricity went out and we had no power for 6 hours so we had to open the windows and because there was a bar across the street it was noisy all night long. They said we would have a washer and dryer and there was only a washing machine so our clothes after two days were still wet. We finally got ahold of the property manager at 3:00 p.m. the next day and he said it was to late for him to come over and fix the a/c. We sent them a letter and they sent us the worst response letter you could ever imagine. They said they would call the police on us if we gave them a bad review. I do not recommend anyone ever staying at this place. We had the worst two days ever!!!
Genuine Hotels.com guest review
2 night family trip Jun 17, 2015
Janice
US
4.0 / 5Excellent
"Nice hotel close to the dome"
Very nice, It is like a mini department very clean with all you need.
Genuine Expedia guest review
Other trip Jun 22, 2015
fabi
US
4.0 / 5Excellent
"Excellent location"
Nice, very clean 2-room apartment, good size, excellent location in an interesting old building, right by the cathedral, in the heart of the city. Everything at a walking distance ! The management and the staff were not on the premices but were friendly and helpful; we were able to check in quickly, without having to wait 2:00pm. They also managed to provide us with a second key as there was only one for 3 adults when we arrived. Good point too : Wifi connection was fine. On the points to improve : in this self-catering accomodation there was no kettle (just an empty kettle box), no tea pot, an iron but no iron board. The crockery was mainly plates, there were only 2 mugs and we didn't know where to eat the cereals from. All this should be easy to take care of.... As far as sleeping is concerned, there was a sofa bed which was ok but in the bedroom, things could be improved as the two twin beds were very small and hard (they can be put together to make a double/Q bed, no kingsize there!) Extra blankets would have also been appreciated as nights were cold. Also for the first two nights noisy neighbors in the flat next to ours could be heard in the bedroom till 2:am. The windows were very difficult to close. This said, if not very relaxing, it was overall a good and pleasant experience.
Genuine Expedia guest review
Other trip Apr 12, 2015
Adela
US
2.0 / 5Fair
"Won't be going back here"
The old bait and switch. We booked this "apartment" for our last 3 nights in Florence. The only reason why we booked it was that it had a washer / dryer in the unit and we packed accordingly knowing we would be able to have fresh clean clothes for the rest of our trip. Well Guess What ? The manager informed us as he was giving us the keys that the washer-dryer had just broke the day before we got there, what were the chances of that happening ? Then it cost us another 20 Euro to go to the Laundromat. Not only that but the smell of sewer gas coming up through all of the bathroom drains was sickening, to the point where we had to run the bathroom fan for the entire time. It now occurred to me why the owner was such a stickler for what time we would be meeting him to get the key. 5 minutes before we were to meet with him, we saw the cleaning lady leaving with a basket full of deodorizers and cleaning products probably used to mask the sewer gas smell in the bathroom. It was roomy and in a great location so it was not a total disaster. We were able to walk to the Duomo in just a few minutes and even closer to some really nice restaurants. WIFI worked pretty good. To be fair to the owner, it may have only been this one unit that had these issues and not the whole building. I only say that because I see so many reviews that say how outstanding their stay was as opposed to ours and the fact that it is not a hotel so hotel amenities should not be expected.
Genuine Hotels.com guest review
3 night family trip Mar 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Friendly, clean and convenient"
Hotel is a bit misleading...it's a one bedroom apartment with full bath and kitchen, and a very pleasant one at that. Only a 1-minute walk to the Duomo. The room was comfortable and much larger than I expected. There is no staff on site, but we communicated very well via email and text messaging before and during my stay. I will certainly return.
Genuine Expedia guest review
Other trip Mar 24, 2015
Paul
US
4.0 / 5Excellent
"Great option !"
Great location, comfortable apartment right in the middle of Florence. Would definitely recommend.
Genuine Expedia guest review
Other trip Jan 19, 2015
A Traveler
US
3.0 / 5Good
"Hotel with good location but with poor service"
Hotel has a great location and rooms are quite large. However there is no room service at all - no cleaning and rooms are quite cold
Genuine Hotels.com guest review
3 night family trip Dec 26, 2014
Duarte
US
4.0 / 5Excellent
"Downtown and close to the central train station"
Very convenient location, clean and accomodations were as promised
Genuine Expedia guest review
Other trip Nov 20, 2014
Mounier
US
4.0 / 5Excellent
"Spacious, centrally located, comfortable"
It felt like a home away from home. Very clean and comfortable. There's a master bedroom; a living room with sofa bed; kitchenette with fridge, microwave, dishwasher, coffee maker; bathroom with shower and washing machine. For any assistance, just whatsapp Carlo the helpful manager. The apartment assigned was on Via della Pergola, near the theatre and the Duomo, only a short walk away from Uffizi, Academy, Centrale Mercato, Ponte Vecchio, Santa Maria Novella and the train and bus stations. And of course, lovely food places and artisan shops all around.
Genuine Expedia guest review
Other trip Nov 3, 2014
selina
US
4.0 / 5Excellent
"Nice apartment iFlorence in the Center of Town"
This was an apartment one block from the Duomo. It was spacious with a small kitchen with everything you need. The bed was good and the bathroom clean and modern. It is a great place for seeing Florence. When we needed anything they were very fast to accomodate us. Highly recommend this location and apartment.
Genuine Hotels.com guest review
7 night romance trip Oct 7, 2014
Ronald
US
5.0 / 5Outstanding
Place is wonderful and clean. Place we stayed at wasn't the exact address but we were pleased.
Genuine Hotels.com guest review
2 night romance trip Sep 20, 2014
Julie
US
4.0 / 5Excellent
"Excellent Location: a 2-Minute Walk from Duomo"
You'll feel like a local in this modernized residence apartment in a building hundreds of years old. Step out the front door of the building and you're right in the middle of the historic heart of Florence! The Duomo (Florence Cathedral) is literally a 2-minute walk down the street, with numerous and varied restaurants and stores (including at least one a small supermarket) all conveniently nearby. Elevator is small but adequate. Washer inside apartment. No electric clothes dryer, but apartment does have a drying rack which is extremely helpful. Staff was always friendly and helpful.
Genuine Expedia guest review
Other trip Oct 1, 2014
A Traveler
US
4.0 / 5Excellent
"Great location in Florence with lots of room"
This apartment was more or less as advertised. Great location. Quiet. Lots of room. A few minor downsides: TV didn't work, got a few bug bites but may be due to the fact that we left the window open, two floors with a significant staircase. Nice shower but towels pretty mediocre. Overall, if you don't need the frills of a fancy hotel this is good value for the space.
Genuine Hotels.com guest review
4 night business trip May 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location but it's not a hotel"
There is no reception or front desk. It is very independent, but if you don't mind that, it is a great place. I wanted to stay in a bigger place because I was traveling with my elderly mother and 15 year old nephew. A triple room at a hotel was more expensive than an apartment. I decided to stay at Relais Martinez Florence. When I first got there I was concerned because it's an apartment building and no sign with the name, but in a couple of minutes the person in charge was there and he was very nice. Cleaning service is every 3 days but it is fully equipped. Microwave, stove, oven (of course we were on vacation so we didn't use it). No breakfast included, but the location is fantastic. It is literally 2 blocks from the Duomo. There is a pharmacy, and a market across the street and at least 4 restaurants in the block, plus several cafes. It's a quiet safe building and if you don't need the attention a hotel provides this is a great alternative.
Genuine Hotels.com guest review
3 night family trip Mar 24, 2014
Delia
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Excellent location, fantastic view!"
Great location, the flat had all the amenities we needed and less than 5 minutes from the Duomo. Don't leave before trying the gelato from the shop next to the entrance to the apartment!
Genuine Hotels.com guest review
3 night trip with friends Aug 29, 2015
Megan
GB
5.0 / 5Outstanding
"Terrific Apartment in the Heart of Florence"
We walked everywhere. Literally one minute from Il Duomo, less than ten minutes from Ponte Vecchio & Uffizi Gallery. Accademia Gallery is in the street that is parallel to the apartment. There are numerous trattorias that are fairly good in Via dei Servi too. The apartment itself was fantastic. Very clean, excellent air conditioning and wifi that actually works! The service was also good. Representative met us outside the apartment as arranged. I could never get fed up of the view of Il Duomo from the apartment. Really good.
Genuine Expedia guest review
Other trip Jul 13, 2015
Fiona
GB
5.0 / 5Outstanding
"Fantastic apartment in the heart of Florence."
A really great location, as this is an apartment you have all the comforts and freedoms you would have from you're own home, without constraints placed upon you by hotels. Carlos was a great point of contact.
Genuine Expedia guest review
Other trip Jul 3, 2015
s & b
GB
5.0 / 5Outstanding
We had an apartment independent of the hotel. It was a great location. Lots of cafés on the same street. A beautiful part of Florence to stay - just loved it.
Genuine Hotels.com guest review
2 night romance trip Jun 19, 2015
A Traveler
IE
4.0 / 5Excellent
"Feedback"
Very central, clean and spacious. Managed well!
Genuine Hotels.com guest review
2 night romance trip Apr 4, 2015
Adrian
GB
5.0 / 5Outstanding
"Great apartment, really close to the Duomo"
We had a great three nights here last week. The apartment is fully equipped for cooking so it made our stay in Florence very cheap. The apartment is close enough to the centre for you to be able to walk back for lunch and dinner without wasting precious holiday time. The bed was comfortable but could've done with some repair as the frame wobbled everytime we moved! In the morning the bathroom would smell a bit like sewage but that smell seemed to be everywhere in Florence! It was tolerable though. If you do stay here I'd recommend heading to the indoor market near Piazza del Mercato Centrale, the fresh produce is top notch!
Genuine Expedia guest review
Other trip Mar 18, 2015
Greg
GB
1.0 / 5Poor
"Sewer Gas"
We had to keep the door to the bathroom closed at all time with the fan running to contain the smell of sewer gas from filling the apartment. The gas was also noticeable when the washing machine was opened. Someone may have vented the room by opening the window before we arrived as three of us were bitten by mosquitoes in February. The most disappointing thing was the lack the washer and dryer as listed on the room description.
Genuine Hotels.com guest review
3 night family trip Feb 17, 2015
A Traveler
IE
5.0 / 5Outstanding
"Beautiful, modern apartment in Florence centre"
Well equipped, modern and very clean apartment close to the attractions of Florence. Has washing machine and kitchen so perfect for longer stays. No need for public transport, an easy walk to everything. Call ahead to arrange check in as this is an apartment rather than a hotel with reception desk.
Genuine Expedia guest review
Other trip Dec 21, 2014
Claire
AU
3.0 / 5Good
"Location, clean and roomy accomodation"
The apartment was spacious and looked like it had been renovated with new interiors. The room we had was on street level so it was loud sometimes as you could hear people talk as they walked by or when the ambulance went by which was at least once a night as the hospital was close by. The apartment address was misleading from what is shown on expedia but still conveniently located near restaurants and tourist sites. Overall felt safe walking at night.
Genuine Expedia guest review
Other trip Dec 2, 2014
Wade
AU
4.0 / 5Excellent
"Great hotel near the Basilica San Maria del Fiore"
It was a very central position, if not a little noisy being so close to the Piazza where the Basilica is. But it is an easy walk around the city.
Genuine Expedia guest review
Other trip Oct 16, 2014
A Traveler
AU
5.0 / 5Outstanding
"A rustic gem"
Met at door by the owner who showed us in. He couldn't have been more helpful.nothing was too much trouble. Always available by phone if needed and was as charming as the city itself. Shops ,cafe,s and restaurants right outside your front door Stay here with confidence.
Genuine Expedia guest review
Other trip Oct 3, 2014
robert
GB
4.0 / 5Excellent
"Central location"
Great location and large apartment. Apartment showing a bit of wear and tear but still very clean. Full kitchen and laundry facilities. Good bed and bathroom. This is an apartment so you have to call/email/SMS before to arrange someone to meet you to give you the key. You can do this 1400-2400. After 2100 there is a surcharge.
Genuine Hotels.com guest review
8 night romance trip Sep 16, 2014
A Traveler
AU
5.0 / 5Outstanding
"Fantastic Duomo Vies"
We had a wonderful stay at this hotel right next to the Duomo. Our room was on two floors, both with views of the Duomo from the bedroom and living room area. The landlord was very accommodating, however we had to call him upon our arrival to meet us at the apartment, which was difficult considering we had no cell phone with us in Europe. The rooms were airconditioned, which was great due to the heat outside and we were also able to complete our laundry without spending a fortune at a landromat. I highly recommend this hotel to others travelling with young families.
Genuine Hotels.com guest review
4 night family trip Jul 25, 2014
Allan
CA

The following reviews were posted by hotel guests from other countries:

2.0 / 5Fair
"Necessita melhorar!"
O estabelecimento fica numa excelente localização, próximo dos principais pontos turísticos da cidade. Entretanto, não está bem preparado para receber o hóspede. O aquecedor não é suficiente para aquecer o quarto no inverno, a água do chuveiro quente acaba muito rápido, ficando logo fria, e ainda não havia cobertas suficientes. Além disso, nem papel higiênico havia no local.
Genuine Hotels.com guest review
3 night trip with friends Dec 29, 2015
A Traveler
BR
1.0 / 5Poor
No es Hotel!! No se porque se anuncia como Hotel, es un departamento amplio y bien amueblado en un edificio viejo, muy bien ubicado pero no tiene servicios de hotel, asi que tienes q arreglarte con ellos para q te den las llaves, no hay personal de limpieza no seguridad, necesitas telefono, NO ES HOTEL!!
Genuine Expedia guest review
Other trip Oct 13, 2015
A Traveler
MX
3.0 / 5Good
"호텔은 아닙니다."
호텔은 아닙니다. Airbnb 같은 집이라고 생각하시면 될거 같아요 9시 이후에 도착하면 추가 요금받고, 10시 이후면 체크인 안되니까 알고 가세요~
Genuine Hotels.com guest review
1 night family trip Aug 17, 2015
A Traveler
KR
3.0 / 5Good
"Appartamento normale in zona centrale"
Mi aspettavo molto di più dalle foto postate. Il palazzo dove si trova l appartamento non brilla per pulizia in piu durante il giorno c era un forte odore di fognature.
Genuine Expedia guest review
Other trip Jun 23, 2015
federico
IT
4.0 / 5Excellent
"Bon emplacement pour visiter Florence à pied."
Appartement propre et spacieux, très bien situé.Il manquait juste une cafetière pour le petit café du matin.
Genuine Expedia guest review
Other trip May 16, 2015
Théo
FR
4.0 / 5Excellent
"DESILUSÃO"
A estadia correu bem e fomos bem recebidos, pelo encarregado que já estava no local quando chegámos; infelizmente o apartamento não dispunha de máquina de lavar roupa, contrariamente ao anunciado e que era muito importante para nós; fora este o motivo que nos levou a escolher um apartamento em vez de um hotel! Ficámos muito desapontados o que nos impedirá de voltar. Também exigências de valores de 100€ se não se deitar o lixo fora, são desporpocionadas.
Genuine Hotels.com guest review
4 night romance trip Mar 23, 2015
joao
PT
3.0 / 5Good
"Topp beliggenhet"
Perfekt beliggenhet, leilighet uten servise, passer bra for flere personer som ønsker å lage mat selv. Negativt at man ikke kan sjekke inn etter kl 18 uten å måtte betale 100euro ekstra....... Enkelt bad med dårlige håndklær, god seng men med tynne tepper. Jeg frøs mye der. Kjøkkenet er meget godt utstyrt. En liten tv som bare hadde italienske kanaler.
Genuine Hotels.com guest review
3 night trip Jan 22, 2015
Astrid
NO
4.0 / 5Excellent
"Muito bom"
Excelente estadia Só a agua do banho que as vezes não dava para os quatro tomarem banho de noite
Genuine Hotels.com guest review
4 night family trip Jan 11, 2015
A Traveler
BR
3.0 / 5Good
"Moyen"
Hôtel très bien placé mais la chambre ne correspond pas du tout aux photos sur le site HOTELS.COM - meubles très vieillots, poussiéreux, canapé pas confortable, la clim ne marchait pas bien Situation idéale (à 10 m du Dôme) pour visiter à pied tout le centre historique de Florence
Genuine Hotels.com guest review
2 night family trip Dec 28, 2014
Boriana
FR
4.0 / 5Excellent
"Très bon séjour"
L'appartement est très bien en plein centre de Florence et des attraits touristiques. Nous regrettons seulement l'attente angoissante sur le trottoir pour prendre possession des clés.
Genuine Hotels.com guest review
2 night romance trip Nov 20, 2014
Pascaline
FR
3.0 / 5Good
"호텔이 아닌 아파트 입니다."
아파트이기 때문에 다른 리셉션 데스크가 없어서, 주인과 따로 연락을 해서 만나야 했다. 주인은 약속 시간을 정확히 지키지 않았고, 사전 연락없이 방을 바꿨기 때문에 기분이 좋지 않았다. 하지만, 새로 배정받은 아파트는 두오모에서 2블럭 정도 떨어져 있었고, 시설이 매우 깨끗했다.
Genuine Hotels.com guest review
1 night family trip Oct 9, 2014
Se Hwan
KR
4.0 / 5Excellent
"zentrumnah und doch ruhig"
wir hatten wunderbare Tage in Florenz-jederzeit wieder
Genuine Expedia guest review
Other trip Oct 11, 2014
A Traveler
DE
4.0 / 5Excellent
"."
Hat gepasst. Ideale Lage, nur ein paar Schritte bis zum Dom.
Genuine Expedia guest review
Other trip Sep 28, 2014
A Traveler
DE
4.0 / 5Excellent
"Apartamento completo, com todas as comodidades"
Achei muito boa nossa estadia. Quem nos recebeu foi Carlo, um espanhol muito simpático, no horário acordado previamente por e-mail, pois não tem recepção. O apartamento é completo, mas não possui acessibilidade para cadeirantes - não é nosso caso, mas é bom saber. O elevador é minúsculo, então se vc tem "medo", prepare-se para subir cerca de 3 andares,No mais, foi ótimo, muito bem localizado, próximo a Estação de SMN, mercado no outro lado da rua, uma beleza. Atenção: existem dois números iguais na rua e um deles é num café, não se assuste, continue na mesma calçada que vc achará o prédio.
Genuine Hotels.com guest review
3 night trip Jun 16, 2014
Viviane
BR
4.0 / 5Excellent
"Loistava sijainti ilman palveluja"
Sijainti aivan loistava, Duomo näkyy ovelta, ruokakauppa 50m päässä. Henkilökunta täsmällisesti vastaanottomassa ja asiat hoituivat ilman yhteistä kieltä. Vietimme huoneistossa 5 päivää kuin Firenzeläisessä kodissa. Huoneisto siisti ja hyvinvarusteltu (astianpesukone, pyykinpesukone, astiasto,ruuanlaittovälineet tms.), kuin toinen koti. Hintaan ei kuulu päivittäinen siivous eikä vessapaperin tms. täydennys. Muutakaan palvelua ei ollut, muttei kyllä kaivattukaan. Ehkä siivous parin päivän välein olisi ollut paikallaan. Ei matkalaukkujen säilytysmahdollisuutta check-outin jälkeen.
Genuine Hotels.com guest review
5 night family trip Apr 5, 2014
A Traveler
FI
5.0 / 5Outstanding
excellent sejour dans un cadre de grande qualité à un prix accessible.
Genuine Venere guest review
Other trip Mar 11, 2014
A Traveler
FR
4.0 / 5Excellent
Genuine Hotels.com guest review
3 night romance trip Nov 26, 2015
Alexandrea
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night romance trip Nov 8, 2014
A Traveler
IT

TripAdvisor reviews for Relais Martinez Florence

Overall rating:Based on 18 traveler reviews

Most recent traveler reviews:

Overall Rating
"Excellent Place"
07/14/15 DicDic Hong Kong, China
This hotel apartment has everything one expects in a vacation home. I spent two nights here with my parents, and we really enjoyed our time here. It is just literally two minutes from Duomo and it is located in a neighbourhood with lots of shops, restaurants, coffee shops. The supermarket is just across from the street and it is decently stock with everything a traveller needs, even if one wants to cook a decent meal. The owner, Carlos, has been super helpful and accommodating to arrange a check-in time convenient for both of us. Since, I only stayed here for two nights, so the room was not clean in between. The appliances worked wonderfully well. The internet on the other hand was not as stable and it depended on the location within the apartment. I highly recommend this apartment hotel for anyone who plans to visit Florence.
Overall Rating
"Horrible place to stay!! Relais Martinez Florence"
06/24/15 janice3142015 Fort Lauderdale, Florida
We had the worst experience ever staying at this place. The A/C was broken. The property manager turned off his phone so we had no way to contact him to get it fixed and when we did finally get ahold of him the next day he said it was to late to go and fix it. There was suppose to be a washer and dryer, there was only a washer so our clothes were still wet two days later. Our electricity blew out and we were out of power for 6 hours at night. We had to open the windows which had bars on them and it was noisy all night long because there was a bar across the street. The bathroom door knob feel off. Worst experience I have ever had!! DO NOT STAY HERE!!!
Overall Rating
"Sewer Gas"
02/25/15 FinnyTheRed Dortmund, Germany
We had to keep the door to the bathroom closed at all time with the fan running to contain the smell of sewer gas from filling the apartment. The gas was also noticeable when the washing machine was opened. Someone may have vented the room by opening the window before we arrived as three of us were bitten by mosquitoes. Most disappointing was the lack the washer and dryer as listed on the room description.
Overall Rating
"Disappointing stay"
01/07/15 Karina C New York City, New York
Our family of 3 stayed in one of the apartments in December. The apartment is on the 3rd floor and location is good just 2 blocks from the duomo. It was a strange set up w the kitchen/living room upstairs and the bedroom and bathroom downstairs. It was sort of dark inside as many bulbs were simply missing. The sofa bed upstairs was really noisy and the mattress on the main bedroom was too firm for our liking. Shower was below our expectations with no shelf or any place to put soap/shampoo other than the floor. The towels were paper thin as a waffle kitchen towel. Lighting in the bathroom was bad too. We got used to the apartment in the 3 days we were there but the worst was that we had asked for a place to leave our luggage until 3pm and Carlo emailed us that as they don't have room for storage we could checkout later at 3. It was really accommodating and we were grateful for it only that on checkout day we were out and we recd a phone call at 12:30 from someone that I still don't know who that we had to remove our luggage from the apartment immediately. He gave us half hour to be at the apartment even though we had a written confirmation that we could stay til 3pm. When we arrived, the man was waiting for us at the door. We also received a nasty email without any greetings that we had to leave at one. It left a bad taste in our mouth to be asked to leave when we had plenty communication w Carlo ahead of time and on check in. Unfortunately to say, I will not refer this place.
Overall Rating
"Disappointing! Definitely Bait & Switch!"
10/12/14 moe002 Grand Bend, Canada
Potential renter do your due diligence otherwise you will be disappointed as we were. The apartment which is pictured on their site and which we had paid for and were expecting to stay there, did not materialize. We were standing at that address waiting for someone to open the door. Called the tel. no given and we were told we were moving to a new address. It was more "luxurious"! The lobby leading to the apt. was lovely. Once we entered the "apt" we realized that this was not more "luxurious". It was a large studio and their "1 bedroom with king size bed" was in a small windowless room with a queen size bed. It was clean but lacked many of the items mentioned i.e. no coffee maker, no iron, no ironing board, no toiletries, no clothes drying rack no corkscrew, no toaster, no control of the A/C. The temperature read 24.7 deg. C or 75 deg. F. We contacted re this condition but no reply. There was an infestation of mosquitos therefore could not open windows. It was a negative experience in beautiful Italy. Our review is very similar to others already posted. The comments posted by the owners of the Relais Martinez are very insulting. These comments are not very professional.
Overall Rating
"Disappointing experience - adequate apartment"
05/28/14 gloryb2god Washington DC, District of Columbia
I hate giving negative reviews unless something is truly terrible but I have to be honest and fair for the TA forum. This apartment has some good and some bad. The good: nice location 5-10 minute walk from the duomo. Very very clean! Almost like we were the first people to stay there. Wonderful shower! Great communication with the owners. We had some issues that were mostly addressed right away. The snack bar across the street was very nice for breakfast - and very plesant people work there. The bad: some of the fixtures look nice but seem very cheap and flimsy when you get up close -like toys. I turned on the kitchen sink and the faucet fell over. I opened a cabinet to look for silverware and the hinge was loose and falling off. the bed is not especially comfortable and the towels are weird - like linen bread basket liners or cloth napkins. the wifi didn't work and when we found the box it wasn't plugged in. The apartment is too hot for us - 25degrees celcius/ 75 degrees F at the end of may. I have tried to lower the thermostat but it won't adjust. I googled the maker and read the owners manual and turned off the heat but still it will not cool. The owner has apologized and said he will have a technician look at it but that doesn't help us while we are here. All of that may seem nitpicky and I would have overlooked most of it except for the thermostat but for one big problem. I feel like this apartment was a bit of a bait and switch. The relais Martinez website shows lovely pictures with the duomo right outside the bedroom window and gives the address of via servi for the apartment. When we were arriving to Florence I received an email from the owner telling me to go to another address on via Della pergola. I thought it was a mistake since I chose the apartment with the view of the duomo from the window and because of the location. I was advised that they have apartments in multiple locations. Mine is at street level and has a view of a tabac. It is very noisy and we can't leave the windows open while we sleep to relieve the heat because we are at ground level. The apartment itself is fine. A couple of issues need to be worked on. But I really don't appreciate being given pictures of a lovely large and airy apartment with a beautiful view and ending up with a completely different apartment In a different location that is not as nice. If you are going to include this apartment in your rental listings you need to be forthright about its location and amenities. Your website makes it look like you have one apartment building with a couple different rooms with beautiful views. I'm not saying don't book with relais Martinez. I'm saying read everything very carefully. Ask questions about the location you are being placed in. I've gone over my booking information and the address listed is not the address I was placed in. Maybe it is partially my fault for assuming this was the address of the apartment I was choosing. Maybe. I want you to be more careful so you are not disappointed.
Overall Rating
"Nice apartment in a great location."
04/17/14 Delia527 Miami, Florida
When we first arrived by taxi I thought we had the wrong place because it's an apartment building, no doorman, no lobby, and locked doors. Carlos arrived about 2 minutes after we did and it was a nice surprise. We walked in the building and it is just that, a very nice apartment building! It was like if we were living in Florence. Carlos was great, he explained everything. The apartment is large, a full kitchen with a full size refrigerator, a microwave and stove, a large sofa bed (a little uncomfortable, but not bad) and a small dinning set. There is a small loft where you can relax. On the other side of the entrance there is a large bedroom with a queen size bed and a nice built-in. The bathroom is large and very modern. There is a remote control for the AC/Heater and we kept the room nice and warm. The elevator is small and when you come in at night the hall lights are off so you have to walk to the end of the hall to turn them on. Room service is every 3 days and we were there only 3 days, but we didn't mind. There are several restaurants, cafes, and an ice cream store in the same block, and a nice supermarket across the street. It is literally 2 blocks from the Duomo and you can actually walk to most of the sights and to the train station. The only negative is if you have an afternoon train like we did, there is no place to leave your luggage after you check out, so we waited for a couple of hours at the train station. Carlos suggested we could check our luggage in at the train station but we just opted to wait for the train. This is a nice apartment in a great location.
Overall Rating
"Wonderful service, view, and location! Thank you!"
02/26/14 GarthBuchanan
The service from Carlos was very good. The room had an amazing view and cooking facilities. The room kept very warm with minimal heating required. Large apartment for the price and prime location. Thank you Carlos for an excellent service. Oh My only dilemma is the bed which we found very uncomfortable. If there was an excellent bed then I would say this apartment would be perfect. Having said that, my partner and I both have bad backs are are use to quality bedding at home so I'm not judging harshly. Many thanks and highly recommended!
Overall Rating
"Great stay"
02/25/14 AHAcademic Bala Cynwyd, PA
The apartment in Via dei Servi is close to ALL the major sites, literally 2 minutes from the Duomo, yet very quiet and peaceful. It is impeccably outfitted, the wifi works like a charm, and everything you need is there. The staff is exceptionally helpful and friendly. Everything about the place is positive!
Overall Rating
"It's nice room"
02/10/14 JakeHou Tianjin, China
我们蜜月来到这里,一共住了3天,这里条件很不错,就在圣百花教堂后边步行5min,附近有超市很方便,房间整洁干净,十分安静,很好的位置,老板人也很好。下次还会再来! We at honeymoon in florence,live there 3 days,It‘s nice room and very near from Basilica di Santa Maria del Fiore,about 5 min on feet,the super maket side of street,the room very clean and quite。I will choose next time。
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