Wifi is not available in the room, only in the lobby, thats the only thing that dissapointedGenuine Hotels.com guest review
They could not find us in their system! So after waiting for more than hour, they found a VERY bad room!! It was not clean or paint..Genuine Hotels.com guest review
Inget såg ut som det gjorde på bilderna, otrevlig personal och strul med bokningar.Genuine Hotels.com guest review
Vi havde bestilt til 5 personer, i hotellet.. Da vi så ankom D 12/7 måtte vi ikke komme ind pga hele hotellet var lukket. Der var tekniske problemer.. Så vi regner med at at få pengene tilbageGenuine Hotels.com guest review
Övernattningshotell, Helt ok, funkade bra för ossGenuine Hotels.com guest review
The location of this hotel is extremely convenient in terms of public transportation, with an U-Bahn station directly in front and an S-Bahn station within easy walking distance. There are a number of markets nearby in both directions, with late hours. My room was very clean; light and ventilation were good. There was no television or telephone in the […] room, but Wi-Fi was readily available. Breakfast is available for a very modest fee, and is consistent in quality with other places I have stayed. Admittedly, it is not a "resort hotel", but if your primary goal is to see Berlin rather than live in the hotel, it is ideal for anyone on a budget. I will definitely stay here again in the future Read moreGenuine Hotels.com guest review
"dobry hotel na krótki ,ekonomiczny pobyt."
Dobra lokalizacja-Strefa B-przystanek M -8 vis avis hotelu .300-400m do S-7(bezpośrednia linia do Poczdamu i centrum miasta)Pokoje skromne ale czysta pościel i wygodne materace.Ogólnie za taką cenę(czwórka z łazienką w promocji,dwadzieścia kilka euro/noc)miejsce godne polecenia.Recepcjonistka -Polka bardzo miła i pomocna w zakresie info jak poruszać […] się po mieście .Na krótki wypad dla oszczędnych-super miejsce.Polecamy. Read moreGenuine Hotels.com guest review
"Good for this money!"
Тихий район, хороший персонал, рядом 2 магазина, рядом остановка S-Bahn.Genuine Hotels.com guest review
"gutes preis leistungsverhältnis"
lage und Service einwandfreiGenuine Hotels.com guest review
"ein sehr schlechtes hotel"
Das schlechteste hotel in dem ich jeh war! Bei der ankunft konnten sie unsere buchung nicht im System finden. Habe ein anderes zimmer brkommen das ich nicht gebucht hatte Personal spricht sehr wenig oder gar nicht deutsch. Frühstück ist eine sehr große frechheit dafür 5 euro pro person zu verlangen! Für aufbackbrötchen mit bisschen wurst und immer der […] gleiche käse keine auswahl und immer hat was gefehlt wie z.b. milch. Sauberkeit lässt sehr zu wünschen übrig! Nie wieder !!! Read moreGenuine Hotels.com guest review
se voce nao domina o idioma Alemao, Russo ou A lingua Turca voce certamente tera problemas no hotel. E recomendo levar tambem a reserva impressa e nao fazer late check in..Genuine Hotels.com guest review
"schrecklicher zustand vom hotel zimmer ok"
Das Zimmer war ganz okay. Das Hotel sieht aus als würde es gleich einstürzen. Schrecklich schaut es aus. Frühstück ist ein Witz nicht zu empfehlen die Auswahl ist ein Witz das Personal dort kann kaum deutsch und sieht ungepflegt aus. Außerdem kann man in die Küche oder was auch immer das sein soll rein sehen gruselig!!! Morgens früh ein tierischer Gestank […] in dem Hotel. Umgebung ist auch grausig. Read moreGenuine Hotels.com guest review
Sauberkeit nicht genugend, und unsichere lageGenuine Hotels.com guest review
Wir haben uns für unseren Kurzurlaub dieses Hotel ausgesucht, da es recht nahe am Zentrum von Berlin liegt. Allerdings sind wir enttäuscht, da rein garnichts so aussah wie auf den Bildern. Die Sauberkeit des Zimmer war in Ordnung. Der Rest allerdings, hat uns eher einen Schock als eine Freude gemacht. Tut uns Leid das so sagen zu müssen, aber über das […] Internet wurden die Erwartungen leider viel zu hoch gestellt. Read moreGenuine Hotels.com guest review
"War in Ordnung für den Preis"
Man findet bestimmt besseres in Berlin. Es war aber für den Preis befriedigendGenuine Hotels.com guest review
Sehr zufriedenstellendGenuine Hotels.com guest review
"Wer Berlin erkunden will, ist das Hotel voll ok"
Wenn man ein Doppelzimmer mit eigenem Bad hat ist es echt ok. Zimmer ausreichend groß und auch ordentlich mit neuem Fußboden. Ein Blick in die mehrbett Zimmer war weniger schön. Fußboden und Betten noch aus DDR zeiten. Nicht ganz 5 min entfernt hält die S-Bahn, Straßenbahn direckt vorm Hotel.Genuine Hotels.com guest review
"Plus de place malgré une réservation"
Malgré avoir reservé plusieurs jours à l'avance, on nous annonce à notre arrivée qu'il n'y a plus de place. On nous redirige sèchement vers un autre hotel éloigné de 10 km qui doit gérer la situation en urgence avec des dizaines de personnes dans la meme situation. Du jamais vu. Nous avons du dormir dans un hotel plus éloigné de Berlin et à 4 dans une […] chambre double (2 adultes + 2 enfants). Merci pour le service. Read moreGenuine Hotels.com guest review
"seltsame Location "oller Plattenbau""
kein Fernseher, kein Doppelbett, keine Gardinen, seltsame Gestalten, Hochbetten wie in einer Kaserne, Alter Maroder Plattenbau aber sauberGenuine Hotels.com guest review
Familien nicht zu empfehlen und Geschäftsreisende bedingt zu empfehlen.Genuine Hotels.com guest review
Llegando querían cobrarme otra vez la habitación, cuando yo ya la había pagado en línea. Alegaron que no podían retirar el dinero de Hoteles.com. Además, nadie en el hotel hablaba español, solo turco y aleman, lo cual dificulto mucho la comunicación.Genuine Hotels.com guest review
Bien...Genuine Hotels.com guest review
Hatte ein Nichtraucherzimmer gebucht, als ich rein kam roch es wie im Aschenbecher ! Die Hotelgäste waren hauptsächlich ausländisch und hingen am Empfang rum und beäugten einen komisch. Beim Check-In und Check-Out wurde man nicht einmal nach Ausweis oder ähnlichem gefragt. Unseriös ! Die Betten sehen bereits benutzt aus und wiesen flecken auf! Zum schlafen […] ok aber mehr nicht ! Nächstes Mal lieber etwas mehr zahlen und zufriedener sein! Read moreGenuine Expedia guest review
Auch wenn nicht ganz zentral, die Haltestellen der S, M-Bahn und Bus ist direkt vor der Tür, die Zimmer sehr sauber, das Hotel-Team sehr nett!Genuine Expedia guest review
Hotellet ligger ju avsides, men lättåtkomligt med spårvagn från centrala Berlin (Alexanderplatz, Prenzlauer Berg, Friedrichshain), och till det priset går det inte att klaga.Genuine Hotels.com guest review
"Von außen ist das Hotel enttäuschend"
Die Lobby ist ok, die Zimmer sind sehr sperrlich, auf Nachfrage wurde aber noch einmal gereinigt, citynah, nur fürs schlafen okGenuine Expedia guest review
"Guter Preis, Schlechten Zustand"
wir mussten hier nicht wohnen...........................................................Genuine Expedia guest review
"The worst place I have ever stayed"
07/30/14 Laura M Gloucestershire, United Kingdom
Booked to stay there for 5 nights as my boyfriend and I wanted to visit Berlin and Aaphotel (at the time of booking) had 4 stars on trip advisor. We were told that on arrival we could check in from 2pm. At 2pm on the first day of our stay we attempted to check in and they told us to come back at 3pm, which rapidly became 4. After finally receiving a room key the hotel manager then told us we couldn't go to the room so we sat around for another hour before asking another member of staff who said we could. That evening we were further pestered by staff presenting us with a sheet of paper telling us we could not stay in the hotel for an indecipherable day which was so badly worded we could not really understand. We were woken and angrily told to get out the next morning at 8am and not explained as to why which caused stress and frustration. On the Thursday of our stay (2 nights before our flight home) we were told we had to leave the hotel as they were closing it and people dressed in tops that said police were sitting in the lobby drinking alcohol. We were forced to relocate to a new hotel which was twice the price and had to return to Aaphotel the next day to get a refund, which did not take into account the extra expenditure for the new hotel which they provided little to no help in finding. We also had to pay extra for a taxi to the airport as from the new hotel to the airport it was a 40 minute rural walk which would have been horrendous at 5am. The whole incident with Aaphotel caused us a lot of stress, the management were all clearly incompetent especially the hotel manager who was rude and had little to no communication skills. We have lodged a formal complaint and are still awaiting a reply. My advice to anyone would be to not visit Aaphotel.
07/15/14 Wangyichi W Oslo, Norway
The staff can't communicate in English ,and the WiFi have a very weak connection but they just replied you what can I do,and there are always strange people stay in lobby at night ,our mixed room even did mix a guy who sleep with a girl in one bed...and at the end the hotel suddenly asked all the guest move out in one day since they didn't pass the safety ,and police came to check room by room ...totally ruined my trip in Berlin !!
"Terrible - Definietly Avoid Staying Here"
My friend and I booked into a 10 bed dorm here recently and had such a terrible experience, it really impacted our stay in Berlin. Arriving to check-in at about 5pm, we were travel weary and had an early night, only to be woken at 7.45am by staff entering our room telling us we had to be out by 8am for maintenance work. All of the guests in the room were confused and didn't understand why we had to leave. Another staff member then angrily came in ten minutes later, pointing to a typed sheet of paper that had been left on a table in our room sometime after 6pm the evening before, saying we had to be out of our rooms from 8am-4pm that day for maintenance (the letter had spelling mistakes so it was unclear if they meant tomorrow or two days time). We packed up and were angrily hassled out of our rooms, along with all other hotel and hostel guests. At no point on the previous evening had we been told about this. We spoke to a staff member as we had hoped to book a second night there and were told to return that night to reserve another night. We headed out for the day and upon returning at around 6pm, proceeded to hassle with incompetent staff and wait 2.5 hours before we finally got two dorm beds for that night booked. 2.5 hours of stress and hassle that ruined our night. Many others were angrily waiting, staff seemingly incapable of managing reservations, bookings or doing anything at all helpful. Many other people left to go elsewhere. We then had guests smoking in the bathroom and playing music with lights on until early hours in our room. Seriously do not go here unless it is the last place you can get in to in Berlin. And even then avoid at all costs!
"Don't go there... Ever"
06/24/14 pakastin helsinki
Booked a private room with my friend for 1 night via a respectable booking site. The receptionist kept claiming he couldn't see our reservation. After a 10 min hazzle he went to get "the big boss". He did something with the computer, and we ended up in a dorm. Can't believe they can still be in business hoaxing people like that. The place itself smelled like piss. I think the biggest zoos in the world dont have as many bugs as we had in our room. Only positive thing i can think of is the fact that the train station was near so we could leave in the morning asap.
"AVOID AT ALL COSTS"
06/14/14 DlonraC Nottingham
Arrived at the hotel to be met with a situation in which they couldn't 'find' my booking. They then proceeded to laugh about it amongst themselves and refuse to tell me what was going on. I was told to wait for 10 minutes and then my room would be ready. I waited and they still had no room. By this point, even more staff had gathered at the reception and were all laughing. Me and my friend decided to tell them to leave it as we had waited 20 minutes and we felt unsafe, uncomfortable and scared!!!! They then tried to tell us they 'no speak English' despite speaking to us in perfectly clear English minutes before and refused to give us our money back. By this point, me and my friend were in tears. As young girls backpacking, we have been in many hostels but we had never felt so unsafe and upset. We ended up walking out to the sounds of them laughing and received nothing of our money back. Was that much of a bad experience, which left us in Berlin at 2:30am with nowhere to stay that we got on the first train out of Berlin. AVOID! Rude staff, scam artists, unsafe setting, in the middle of nowhere in a run down area!!! HORRIBLE
"Very poor - AVOID"
05/13/14 Helen R
Given that so many people on here mention arriving and a) the staff arguing they have no record of their booking and asking them to pay more money, and/or b) then giving them a room with bunkbeds instead of a double as paid for - I wouldn't be surprised if there is some kind of scam going on here. AVOID for this reason. Not trustworthy at all! That is exactly what happened to me and my partner and it was incredibly stressful. We booked through a reputable website only to have to battle with the rude frontdesk staff when we arrived, who tried to make us pay money we didn't owe and put us in a room with bunkbeds instead of a double as we had paid for. There was also a bizarre noise throughout the night as the wind whipped down the halls, like a wolf howling! Presumably caused by the fact the fire doors were constantly left open for smokers, but very strange nonetheless. The room looked out onto some sort of odd car graveyard and the hotel was - though reasonably well connected by train - in a fairly run-down, seedy sort of area.
"Bad Service, Grotty Hotel."
05/13/14 MattJonesUK2014 London, United Kingdom
Tried to charge us nearly 50€ extra. Then they tried to put us in the hostel section with shared facilities - we specifically paid to have an en suite. Next they gave us the wrong room and refused to give us another; we paid for double with double bed - we got a room for 4 with 2 bunk beds. When I complained they claimed they had no recollection of our booking. I asked them to speak English but they refused - only when they explained about the room did they speak (perfect English). Location was in the middle of nowhere bit with 2 supermarkets and good transport links. Don't bother with this hotel.
"interesting venue-not what expected"
04/15/14 lcharrison Reading, United Kingdom
We arrived in Berlin having been given minimal instructions on where to find it. After much confusion a taxi driver was able to take us there on a 30 minute drive- we later found that it was a 15 minute S-bahn ride to Alexanderplatz, however we didnt know which station the hostel was at- this info would have been useful. Got there having booked a twin room to only be presented with a room with 2 bunk beds and a terrrible view of what appeared to be a car graveyard on a coridoor with a thin walls and a school trip. This was clearly a converted hotel that was trying to squeeze in as much as possible. We were told of catering facilities so went off to buy some easy to make food as we were hungry- alas when i was shown the 'facilities' i was directed to a half derilict, unfinished floor with a room that had a cooker and a sink-no pots or pans- i would have rather they had told me they didnt have the facilities. My viewing was interupted by a lady that clearly lived there but couldnt speak english or german and was very confused as to my being there. the area surrounding the hostel was very weird- there was a 'casino' that was just another entrance of the building with a very garish front and was other wise scarecly populated. Do not believe the photos. It does not resemble this. The one saving grace was a 24hour bar which was handy seeing as we had to cut our night short for fear of not being able to get back to the hostel. overall- -beds okay however they did not appologise for giving us a completely different room to what we had booked. - Area was a bit weird- didnt feel totally comfortable and it was out in the sticks Just to clarify- the hostel is near Springfuhl station (we were given directions elsewhere and google wasnt much help) - staff were hit and miss- some more than happy to help, others, didnt understand/showed no interest in trying to help - Venue- half finished and clearly people home will not be returning
04/12/14 Sharvin N Almere, The Netherlands
I want to start off saying that the photos in the album are nothing compared to reality. The lodge may look nice, but the rooms are complete crap. The staff is not very friendly either. When we entered the room, this was one of the things we noticed: • Bathroom door handle is broken • Poor view from the window • The layer under the mattress bunk bed is a wood plank • The exterior of the hotel (on 2 or 3 sides or so) looks creepy • There were no curtains • Room where 7 other friends of mine had to sleep was extremely small I am trying to think of something positive, but I can't come up with everything. Just take the effort to look for another hotel, you'll appreciate it!
07/28/14 Katharina L Leipzig, Germany
Komplett angemessen und perfekt für Bagpacker.Sehr nettes und hilfsbereites Personal:) Sonst nicht besonders, durchachnittliche aber ordentliche Zimmer, Lage etwas außerhalb aber mit Öffentlichen gut zu erreichen.
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