the room is very spacious, surrounded by greenery and a pond. but the facilities are quite old (gym and bowling alley!) I could not belieeve there is a bolwing alley in the hotel..but it is more than 25 yrs. Overall the experience is not too bad given the spacious room and reasonable price.Genuine Hotels.com guest review
No. of rooms booked was not reflected during hotel's check-in. We had to wait 45 mins for clarification before rooms were finally given. Next day, doors were locked and we were unable to open them with our keys....this took another 30 mins.Genuine Hotels.com guest review
"Average hotel in the suburb"
Hotel facilities are dated. Service is average. Location is suburban with limited public transportation.Genuine Hotels.com guest review
For a superior room, holiday villa's roomis really spacious. It was a pleasant stay. Though some amenities inside the room should be improved or changed altogether.Genuine Expedia guest review
"Excellent hotel for relaxation"
Very clean and large room excellent service and great atmosphere very pleased with our selection for our stay Surrounding area is satisfactory with a few restaurants shops and pharmacyGenuine Hotels.com guest review
"All in one"
Great stay, pleasant staff...always available to assist with a smile.Genuine Hotels.com guest review
The service is poor as the staff does not place in the basic necessity such as floor mat when we checked in. After reminding them through the housekeeping, the same happened again but even worse, no toothbrushes, insufficient towels, etc although they send them up when we requested for them yet its a hassle.Genuine Hotels.com guest review
"Not worth it !!!!"
Everything is too run down.Genuine Hotels.com guest review
虽然已出示网络定房確认单及付款完成，但酒店前台无法认证或者没有记录拒绝我们入住，超过半小时后本人刷信用卡保证后才獲安排入住。房费不含早餐而附近没有好歺饮太不合理。Genuine Hotels.com guest review
待機しているタクシーはいないです。 ホテルのスタッフを依頼して、タクシー来るまで15分以上かかる事。 ホテルのタクシーサービスはありますが金額は少し高めでした。 出張のお勧めはできませんですがゆっくりしたい方なら良いと思います。 ホテルのプルーとか周りの景色がすごく素敵でした。Genuine Expedia guest review
仕事で４泊したが、タクシーを呼んでもメータータクシーは全く来ない。４日ともメータータクシーは来ず、しょうがなく言い値で乗ったがメーター料金の３倍も毎回取られた。ホテルスタッフとおそらくグルになっているので宿泊予定の方は注意する必要がある。また、部屋や朝食は価格の割には全てが最悪です。とても５星とは思えないホテルです。近くに何も無いのでタクシー移動になりますが、そのタクシーがボッタクリしか来ない。Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Expedia guest review
"okay and nice"
04/16/14 amirul376 Kuala Lumpur, Malaysia
i stayed there because i followed my aunty for a conference meeting . it was nice but the cleanliness can be improved . the breakfast also can be variety a bit . the room is quite smelly as it smells like old wooden type of furniture.
"5 Star?... Not a chance"
03/27/14 LindyIrving121 Kerteh, Malaysia
My husband and I stayed here for 4 nights while he was on a course recently. Firstly, whoever it is who keeps dishing out 5 star status to the hotels in Malaysia.... stop it! Stop it now! So many hotels class themselves as 5 star when they are 3 star at best and this hotel is no different. We had booked a superior room but when we were shown to the room we immediately said we wouldn't stay there. Not only did it smell musty, but it was dirty. Wall paper was peeling off the walls, there was staining everywhere and the furniture was very old and dated. We spoke to the duty manager who agreed to upgrade us to a 'Deluxe' room. This was much better but still not what you would expect in a 5 star hotel. The room is really big, but quite sparsely furnished - there's not even a set of drawers. But there are lots of sockets which we like and you have a lovely view of the lake, but the bathroom is grubby and the tiles in the shower need scrubbing for a week. It does have great air conditioning but it's either on (freezing) or off (stuffy). On the second day I went to the gym and when I came back the door to my room was open. I assumed the housekeeping staff were in but it turns out they had cleaned the room and not closed the door. I was absolutely furious. I had put my purse and passports in the safe but our laptops, luggage and personal items were just sitting in the room and the floor we were staying on had lots of renovating going on so there were lots of workmen everywhere. When I went down to complain tot he duty manager she told me to put the 'Do Not Disturb' sign on the door. I'm still trying to work out how this could help. We didn't eat breakfast in the hotel so can't comment but we did eat at the buffet dinner a couple of nights. The food was okay, nothing special but the restaurant is cold and devoid of any atmosphere. There's also a foyer wine bar but the wine by the glass is like vinegar and a bottle of Australian wine starts at MR300 (about £50). I ordered a sandwich and fries in this bar yesterday. After an hour I was still waiting, so I eventually asked if I my food was coming anytime soon. Cue panic, girl grabs tray and runs to the lift to go down to the kitchen. She comes back and puts the tray in front of me and I tasted one of the french fries which was cold, so I said to her "These are cold" and of course she did what all Malaysians do when they're confronted with anything... she just giggled and walked away. My husband had to go after her and asks her to replace them, for which she looked at him as if it was the most unreasonable request ever. The service is very poor but Malaysians don't really know how to give good service, so this is not unusual for here. Last night 5 of us sat in the bar. We were the only table and there were 5 members of staff but not once did they ask if we'd like another drink, no we had to attract their attention by waving/ calling just to get served. The hotel does have a huge swimming pool which is really good. The loungers on the other hand are just plastic so very uncomfortable. There's a free shuttle bus which will take you into town 3 times a day, which is really handy. All in all we were really disappointed with this hotel and certainly wouldn't book again.
"good hotel ,, good staff"
03/24/14 artii21 Mumbai (Bombay), India
i stayed in this hotel in November with my mother,the staff was good and helpful,, but my room was not upto the mark ,, but was okay,, breakfast served was good good options,, hotel provides you good facilities.. overall had a good stay for 3 nights .. as the hotel was provided to us by the tour through which we had gone so had to accept what was provided...
"Up grading still required"
03/11/14 stephen s Vienna, Austria
Stay here 12 weeks a year as close to my Company and just returned home after latest stint. The rooms are a bit hit and miss. This last trip I stayed on the 16th Floor. The bathroom needs complete renovation. Dark and dingy with no shaving mirror. The shower was very grubby. The actual room was carpeted and not particularly clean. Some days you are left a hand towel, but not every day ? The TV system is a disaster with limited choice and very bad picture on some channels. Why this hotel does not offer premium up-graded sports and entertainment packages (at extra cost), I do not know. They used to offer CNN, but no longer. Do not take the breakfast as expensive for what it is and the quality is not 4 star. M room had ants and mosquitoes, which given the Dengue Fever situation in Subang Jaya now, is very dangerous indeed. The mozzies probably enter the room during cleaning process. he Wifi is also a disaster with a new password required every two or three days! Why??? The Air-con was excellent and staff have certainly improved over the past 4 years. I think I will try the Dorsett Hotel on my next trip as the price differential is now non-existent and this is for sure a better hotel for a long term stay. All in all a budget quality experience at a high price!
"Good Functional Hotel"
03/06/14 The Big L Bangkok, Thailand
This is a good functional hotel with large grounds, nice lake side view. I used this hotel because it was close to where I needed to go for meetings. I was happy that it saved me 4-minutes of driving time from downtown. The rooms are large though very spartan. My room was clean the Air-con was good. The breakfast buffet is a bit underwhelming, the staff were very friendly and very helpful that's always good. No overnight laundry, as a business travel this one service that I use. Many good restaurants within walking distance. Over all a good "Ok."
"Best Place for Relax"
02/24/14 SamWrld Calcutta, West Bengal, India
Excellent hotel with all 5 star service and facitilies. Friendly Staff and very good service. Best place to relax and enjoy all hotel facilities. Nice gym, large Pool, snooker, bowling, lovely Pub and lovely breakfast. Good WIFI spead. great view from hotel. Very comfortable beds, large rooms with bath tub and all 5 star features. They have free shuttle for the malls. Place looks lovely in the evening. Bad things: I found small ants in the room at many places. Location is little far from city but you can take a taxi and pay 10 rm for the following places...sunway piramid, sunway lagoon, bangsar night life, carefour and little far from subhang airport and mid valley mall...Will stay again... Thumbs up!
02/23/14 Mike_Amanda2014 Kuala Lumpur, Malaysia
We stayed at the Holiday Villa for 3 nights while my husband was getting surgery at a nearby medical centre. We booked this hotel based on the close location to the hospital so I could taxi easily back and forth. When we arrived, they told us they were upgrading us to a suite free of charge as it was Valentines Day. The suite ended up being a smoking room, and quite old. It seems as though this hotel is currently undergoing renovations, and this room certainly hadn't been completed yet. The tiled floor in the bathroom was wet in the centre of the floor almost the entire time we were there (from the bidet hose) there were wires sticking out of the tiled walls for the hair dryer, the shower barely got warm until we realized on day 3 that the tap was stuck, (which we eventually got free) the toilet ran for several minutes after flushing, there were multiple stains on the carpet, and the WiFi connection was terrible. Typically we could handle some of these inconveniences; however, being that my husband was spending a night post op in this room, and that we had booked a non smoking room online, being upgraded to a dirty, smoking room was not ideal. The lack of consistent WiFi was also frustrating for trying to update family overseas about my husbands medical status. We tried one of the restaurants on the first night which was overpriced and we were very underwelmed. We also used the breakfast order card service the morning of check out. We asked for breakfast to be brought at 9 but had to phone and ask by 9:15 and re order as they never did come by the room to collect the order card. This was also additionally frustrating as my husband needed to take post op medication with food which we had to wait on. They did phone our room to apologize for this and brought us a fruit juice free of charge. My final complaint is the hotel shuttle service which they encourage you to take before offering to order a taxi for you. This service is extremely overpriced, so my advice is to avoid that as best as you can. The positives (yes, there were a few): - the pool area was nice, and the grounds were well kept - the bell hop service was great. Our bell hop was very friendly and we enjoyed this service a lot - the Winter Olympics were on in the lounge! This was the only t.v. we found anywhere in the KL area that was playing any Olympic coverage, which for us Canadians, was very exciting! - the large windows and the view from our room was lovely Overall, we felt as though we were paying only for the short taxi ride to Sunway, and for the stunning lobby. This hotel certainly put a lot into outside appearances which only made the oversized, older rooms less impressive.
"Won't visit of next time"
Drawback: - not clean enough - the air-conditional keep on noisy all day all night - Staff was not helpful enough (but not consider bad) - Hotel car park in bad condition (Dark, dirty, not feeling safe) Good about it: - Price reasonably which come with breakfast for 2 - The hotel room was large than enough, have lots of space Experience: Have bad experience for payment issue. Had booked online and had been charged by credit card. But they charge me again when I checked out stated will cancel the first payment which occur via internet. After few week, I found they charge me twice and call them for this issue. The staff not knowledgeable on issue, there is no one can address to me in this situation. After all they called me and stated understanding on this issue and will refund in short while (weeks). I pay my patient, wait for it for 2 weeks as they said they need 7 working days. Guess what? After 7 working day I didn't received my refund from their site! Soon again I call the hotel (for n times) and finally there is someone who in charge mention they misunderstood for my issue and will refund to me in 7 working days as well. The story ends with I get my refund is next days after the call. I was extremely not satisfy with the situation where the hotel double charged me, and I have to call the hotel a several times to get the things done. The situation is worst when there is actually no one can assist me in this issue, no one who going to follow up in this case let me know the progress on it. I feel disappointed with this hotel after services.
"Seriously avoid it if u can"
01/21/14 Mohamad A
worst hotel I ever check in... not advise ... I hate this hotel... rooom tooo old... termite... staff unfriendly and make thing worst roo. With 2 bed but only allowed 1 person for breakfast even though during check in said 2 persob...
"Holiday Villa ?"
12/19/13 Tan H Penang Island, Malaysia
The rooms are huge ! No time to try the pool but it looked tempting ! Personally I feel the room rates are overpriced for this type of accomodation Breakfast for 1 person only ? what the heck ? Had to walk for 100 meters to my room , damn far with my arthritis problem ! avoid this hotel at all costs unless deemed necessary !
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