"Could Have Been Better"
Our room had a horrible view. It wasn't cleaned on the day they said it was to be cleaned. I had to call to remind them. They scheduled it the next day but only vacuumed & emptied garbage. Didn't replace the towels we placed on floor which included our pool towels. Carpet was dirty & had lots of stains when we checked in. Also shower doesn't drain when […] someone is showering in other bathroom. Room is very outdated & not very clean. I could have got more for what I paid. Wasn't happy at all. Read moreGenuine Hotels.com guest review
Our stay at the Imperial Hawaii Vacation Club was very good. The valet parked our car in good time. The room was spacious and comfortable for 6 people. We had the Banyan Suite on the 17th Floor and had a corner view of the water... LOVELY. The room had a coffee machine, microwave and refrigerator. The location was close to all the restaurants, hotels, […] bars and bus or taxi to downtown was cheap and good. the Beach was easily accessible from nearby hotels or a short walk to Wakiki Beach and the Dukes statue on the beach. Taxi to the pier 2 for the Norwegian cruise cost $22/- with luggage. Plenty of buses to downtown and even to the airport is cheap and convenient. No extra charges except the standard resort fee as mentioned in the booking. I highly recommend this hotel. Read moreGenuine Hotels.com guest review
Just a block from the beach - close to the actionGenuine Hotels.com guest review
"Not worth ruining your vacation"
This hotel had all the makings of a disaster. Slow elevators - had to wait for over 10 mins to find an unpacked elevator where my suitcases would fit. Really terrible bathrooms, badly designed rooms, I could go on and on, but won't. There are better hotels around. Pick one :) and I'm sure it will be better than this oneGenuine Hotels.com guest review
It was a great stay in a centrally located area next to lots of shopping,dining facilities.Genuine Hotels.com guest review
Excellent hotel! Highly recommendedGenuine Hotels.com guest review
Enjoyed our stay. We liked having a place to park our rental car at the site. The valet service was above average. So many restaurants close by.Genuine Hotels.com guest review
"Good for families"
Imperial is located centrally to all the hustle and bustle of Wakiki's shopping center. The beach is only a few minutes walk away. It's an older hotel, and room cleaning service is only done once a week, however their front desk and housekeeping is very quick to respond to any requests, like trash removal and vacuuming (helpful especially if the kids […] tracked in lots of sand from the beach!) Valet service was good. Overall, we had a comfortable 1 wk stay for 4 adults and 2 young kids. Read moreGenuine Hotels.com guest review
bell hop lost my jacket & air conditioning never really worked & the hotel needs remodeling.Genuine Hotels.com guest review
I booked a room at this hotel two months in advance of my stay. When I arrived, they put me in a room immediately next to housekeeping on the 3rd floor. The room was very hot from them propping the housekeeping door open, gusting what must have been laundry room heat directly into the gap under my door. A/C was weak. I complained to no avail, the maintenance […] claimed the A/C was working fine. I removed the prop from the housekeeping door, and the noisy slamming of said door commenced, averaging about once a minute. The temperature did drop from 87 to 85 degrees. The bed was just a few feet from the door, making for a light sleeper's nightmare. I complained again, this time angrily. The manager came upstairs with me, telling me it was not 85 degrees in my room. I pointed to the thermostat (which read 85 degrees) and asked if he was sure about it. I said I need another room immediately and he said they were booked to 97% capacity and there are no more studios. After pulling teeth, I received an upgraded room. I hate this front desk staff, the difficult manager, and I hate this hotel. It made my one night stay in Hawaii a disaster and a memory I yearn to forget. I will never go back. Great location though. Read moreGenuine Hotels.com guest review
"HOT ROOM / Hidden fees"
The AC was not working well my room was very humid and even the halllways. the AC did work in the lobby the day of my check out. this hotel had too many hidden fees and taxes. Vale parking was taxed, the room was taxed, the hootel fee was taxed. I guess the overall bill $180.00 is still a good buy for the area, however it would be nice to see all the […] fees on Hotel.com to prevent any surprises. I have gotten other reservations from hotels.com and was not nearly as painful or confusing. I will never stay at Imperial again mainly because of the attitude of the front desk clerk in addressing my concerns. Read moreGenuine Hotels.com guest review
All the staff were friendly and helpful. Great location for the beach and bus transportation. The pool is nothing to get excited about--it was wet and we could swim--just not "pretty"! All in all, we were happy.Genuine Hotels.com guest review
The room is a little outdated, there is a coffee pot, but they do not supply coffee, and the bathroom was a little small other than that it was a great place to stay. The staff is super nice and helpful. The location is amazing. It is walking distance to the beach, restaurants, and shops. The shops in the area are high end: Gucci, Dior, Harry Winston […] etc. Pearl Harbor is close by, so is the famous Honolulu Swap meet at the Staduim. Read moreGenuine Hotels.com guest review
"Great location, Decent room"
Nothing compared in price anywhere near this location. The room had a microwave, fridge, sofa and table. Very nice for longer stays. No frills, but we were happy. Perfect location, and our room on the 20th floor was surprisingly quiet for being right in the hub of things.Genuine Hotels.com guest review
"Very good location"
The hotel is close to the beach & that's all it matters.Genuine Hotels.com guest review
"Bed is on the wall?!"
The bed needs to draw off from the wall. I don't think such a hotel in Waikiki should have such terrible environment. The guys at valet parking and counter are rude. Never recommendGenuine Expedia guest review
Excellent location! Small, but super efficient.Genuine Hotels.com guest review
Location is great (walking distance to the beach, restaurants, and stores). Staff is very accommodating and is always ready to help. This hotel can accommodate 5 to 6 people in one room and a has full-sized kitchen and 2 bathrooms. Hotel needs a little bit of updating, but staff service and hotel location make up for it.Genuine Hotels.com guest review
Very nice hotel close to beach and shopping. Staff is very friendly and room was comfortable and clean.Genuine Expedia guest review
"Staff was very helpful"
Great way to start our vacation. Great location, shops everywhere. Great places to walk.Genuine Expedia guest review
"Could have been better"
One night stay the staff was great, but the rooms where ran down and the Murphy bed didn't look like it had been changed. The staff was nice and prompt when we requested a new change for the Murphy bed.Genuine Expedia guest review
"Home away from home."
You can't beat this place, well you can, if you got tons of money to throw around. We booked this place not really knowing what to expect, and to our surprise it was excellent. It's basically your own little apartment in the best area of Waikiki (shops and restaurants). All just a stones throw from the beach where you can learn to surf or just lounge […] and relax. Staff was very polite and knowledgable about the island and it's tourist destinations. I could go on and on about this place. If your going to Waikiki or thinking about staying here, BOOK IT NOW! Read moreGenuine Hotels.com guest review
"Comfortable with economical rates"
I booked two nights at this hotel over Memorial Day weekend to attend a convention being held in Waikiki. All my interactions with the staff were pleasant and professional. The room I booked was an "Ohia" studio, which was clean and included a kitchenette stocked with plates and utensils for up to four people (useful for anyone who may want to cook […] for themselves during their stay.) Hotel also located near a variety of restaurants located along Lewers Street and at the nearby Royal Hawaiian Shopping Center. Elevators to the rooms were fast with minimal wait times. The only downside to this hotel is that while it is clean and well-maintained, the interior style is outdated (circa 1960s and 70s.) Considering the price, was an excellent value overall. Read moreGenuine Hotels.com guest review
Loved itGenuine Hotels.com guest review
"DO NOT STAY HERE"
Do not stay here if you wish to sleep past 5:30 am. There is a commercial loading zone in front of the hotel and although is posted 7:am to 11:am only the trucks start arriving at 5:30 and they are LOUD. Then the steet folks arrive and start smoking and singing. Not a great experence.Genuine Hotels.com guest review
"Imperial Hawaii Vacation Club is great"
It was very nice. The location couldn't be better - near Waikiki Beach, places to eat, ABC Store right there, and lots of activity! And the price was very good.Genuine Hotels.com guest review
"Nice hotel and people. Close to beach."
Great! Close to beach. Family was close by who live in Hawaii. There were a lot of shops around and things to do. We had a great family vacation :)Genuine Expedia guest review
We are always very comfortable staying at the Imperial Hawaii Vacation Club. Our friendship with the hotel staff is invaluable. They are like family. The location is very accessible to shopping and surround by lots of variety of restaurants. You can walk to a lot of places and if you like to make morning runs and walks, it is a very nice surrounding […] for that. Read moreGenuine Hotels.com guest review
"fairly nice hotel, close to the beach and shopping"
hotel staff are extremely friendly and helpful. the beds are a little uncomfortable, and the sofa is very uncomfortable. but over all the stay at the hotel was pleasant.Genuine Expedia guest review
"Close to Beach"
Had one night in hawaii and this hotel was right next to the beach. Very convenient to restaurants and swimming.Genuine Hotels.com guest review
Was a very short notice booking and very glad that we found it. Were familiar with the neighborhood - good eating spots very close by. Beach only a few steps away. Hotel and service excellent.Genuine Hotels.com guest review
We booked this place to prepare for a cruise. It worked out reasonably well. The staff are friendly and helpful (they don't answer calls right away but eventually do). The location is in the heart of the Waikiki shopping district, but with the windows closed the noise was minimal. You are within walking distance to the beach and major shopping. If you […] have a rental car be ready to pay a surcharge for valet parking. Read moreGenuine Hotels.com guest review
"Better than Expected - Great Location"
Quickly booked this hotel room because it was close to Yardhouse where me and my friends were going to take down all the beers there. The price was much lower than surrounding areas, the room was great for me (and friends) and the valet parking made it so that I didn't have to worry about my car. 5 minute walk from the beach too (if that). Will definitely […] stay here again. Read moreGenuine Hotels.com guest review
"Close to the strip, abc store right in front lobby"
Good enough for a day stayGenuine Expedia guest review
Great location. Loved it. Studio had everything I needed including iron & ironing board, hairdryer, pool towels and small kitchenGenuine Hotels.com guest review
"Average facility great location!"
The rooms are comfortable, need to be refurbished. Great location and staff were friendly.Genuine Hotels.com guest review
My family and I thoroughly enjoyed our stay at the Imperial. We would have no hesitation in staying there again. The Imperial has a central location, close to the beach, restaurants and shops. Everything was in walking distance. The only issues we experienced was the small leak in our room from the air conditioning, however, it didn't hinder our stay […] at all. However, the staff were friendly and helpful and and hotel itself meet all our needs. Read moreGenuine Hotels.com guest review
We took 2 rooms as we were 4 adults and 6 children. the Rooms are smallish but with the fold away beds it makes good use of the space. clean and comfortable. and a great location.Genuine Expedia guest review
"fabulous Hotel - Great Location"
This hotel is located in the middle of the Waikiki resort so is walking distance to everywhere. The mini-kitchen is great for breakfast & lunches. The food here is very expensive though. Beds are pull down and a sofa bed but were very comfortable (in the studio for 1-4 people). I would def. stay here again - but not likely to visit Hawaii again unless […] for stop-over as it is so over-priced. Read moreGenuine Hotels.com guest review
Had a lovely stay, nice and close too shops, and beach.Genuine Expedia guest review
This hotel couldn't have been better located right between the main shopping strip and the beautiful beach of Waikiki. We even had an ocean view. The kitchenette was perfect for the two of us as it meant we could have breakfast in our room every day. Even when it rained we could go out for supplies without getting wet.Genuine Expedia guest review
"Location, location, location"
The Imperial is always a pleasant stay. Staff is courteous & helpful. Rooms are comfortable. Great locationGenuine Hotels.com guest review
I wanted a hotel near the airport and this was in Wikiki. To far. It cost me 40.00 to get there and 35.00 to get back to the airport.Genuine Hotels.com guest review
Ended up checking out and staying elsewhere. Double bed folds out of the wall. Pillows stashed In a dirty cupboard. Old and run down.Genuine Expedia guest review
Fantastic location! Staff very friendly and helpful Murphy bed was very comfortable Aircon was very noisy, but didn't bother us too much Concierge were fabulous Overall we thoroughly enjoyed our stay here. Many thanks :)Genuine Expedia guest review
"great location and fantastic service"
tremendously enjoyed our stay; will definitely recommend and stay again on next holiday.Genuine Hotels.com guest review
素晴らしい５日間のＨａｗａｉｉ ステイでした。一点残念だったのはバスタブの水引が悪く仕方なく自分で排水溝の掃除をしてゴミを掻き出す事態 時々あるんですよね。ハウスクリーニングの時に気付かないのかなと思いました。Genuine Hotels.com guest review
お湯の出が悪い、唸り声をあげるエアコン、など設備は古いです。フルキッチンでも食器種類や調理器具も乏しい、鍋、パン、電気釜も頼まないと一つもなく本格的自炊には不便でした。でも、スタッフはフレンドリーで親切。日本語も少し通じる人もいます。チエックアウトの日、夜中に子供が発熱し、病院に行ったのでピックアップの時間までのレイトチエックを頼んだら、気持ち良く対応して頂き本当に助かりました。プールやジャクジーはこじんまりしてますが心地良くお勧めです。何と言っても立地は最高、浜辺もロイヤルハワイアンセンターも、トランプ側のピンクトロリー乗り場も徒歩3分でデリの充実したABCストアー、デニーズも同じ建物内、とても便利でした。Genuine Hotels.com guest review
ロケーションがとても良く、買い物、食事にとても便利です。部屋もキッチン、電子レンジがあり、ベットルームとリビングが別れた広いお部屋で快適でした。15階に宿泊しましたが眺めは良くないです。掃除は４日に1度しかしてくれなく、タオルやアメニティは3階のハウスキーピングの部屋まで自分で行ってかえてもらわないといけません。ビーチまで歩いて3分、ホテルにもプールとジャグジーがあり、コインランドリーもあるので子供連れにはとても助かりました。また次回、泊まりたいと思いました。Genuine Hotels.com guest review
"다신 안가고 싶은..."
하와이에 룸 컨디션이 안 좋단 소문을 들었는데 완전 눈으로 확인하고 온 곳! 제가 간곳이 스튜디오였는데 구조가 넘 안좋고 직원들도 불친절! 위치만 좋음 다시 가고싶은 하와이지만 다시는 안 가고 싶은 숙소.Genuine Hotels.com guest review
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