"New Luxury Hotel. Excellent price"
Everything is fine. The hotel is new and the price is a bargainGenuine Expedia guest review
"Nice Hotel, but need more attention in the details"
I like the hotel, the area is very nice, but about the service is very slow. They take 30 minutes to check a problem with the lights of my room. I need to call 3 times to solve it.Genuine Expedia guest review
"Great for business travel!"
This is a great hotel for business travelers! Plenty of good restaurants at walking distance. If you plan to do business in Toluca, this hotel is perfect for your stay!Genuine Expedia guest review
Response by Hilton Santa Fe - Mexico City Dear Pablo, Thank you so much for taking the time to post such a great comments of our Hotel! We are so pleased that you enjoyed your stay with us and we appreciate very much that you are recommending us!! Once again, thank you, we are looking fordward to host you once more in the very near future!! Best Regards,
"Great Hotel and location"
Great Hotel and location. New Hotel in Santa Fe.Genuine Expedia guest review
Almost perfect expect it is too far from everything (downtown, local food and market, etc.). We spent lots of money on taxi fares and additional tour pick-up charges.Genuine Expedia guest review
Bets Hilton experience ever!Genuine Hotels.com guest review
"All was new, clean, confortable and excellent"
That hotel was wonderfull, everithing was new and clean, the room was perfect because it was modern and elegant, with the 50" led screen and the air condition, it made my staying very good... Other thing I liked was the pool. The bad thing I sow, is dificult to find the parking for the car, there are not indications, you have to improve, and where […] you finally find the parking, is really dificult now to find the hotel, because you have to go to the mall and then is dificult to find incications for the hotel. Read moreGenuine Expedia guest review
New hotel, decoration is incredible. Pool, gym and bar El cielo nice to spend the afternoon. The hotel has a small mall that is adjecent to the hotel so its nice to have movies and more restaurants available.Genuine Expedia guest review
Great hotel, reasonably priced. Location is good, safe and with many good restaurants. I will definitely stay at this hotel again and I recommend it!Genuine Hotels.com guest review
"The Best New Luxury Business Hotel"
Brand new hotel- perfect for business and leisure. Exquisite beds, modern decor, wide flat screens and ultra fast wifi. Food is delish and right by an exclusive mall with everything you could want in shopping, entertainment and athletic facilities.Genuine Hotels.com guest review
"brand new hotel, nicely done"
spent 2 nights here for business. the rooms are new and clean, the facilities are what you would expect for a hilton. my only complain was that their valet derive was disorganized and waiting for cars was a normal occurrence.Genuine Hotels.com guest review
Response by Hilton Santa Fe - Mexico City Dear JJ I would like to thank you for taking your time to post this positive review on your recent stay at the Hilton Mexico City Santa Fe it is with great pleasure that I have read your review and I am very pleased that your stay was thoroughly enjoyed. I am however disappointed at the fact that we have let you down with the valet service that we provide. Please accept my sincere apologies for this incident, please rest assured that it is through comments like the one you have kindly given that we can identify these areas that allow for improvement. I do hope we have the pleasure of welcoming you back to our property in the near future! Sincerely, Everardo Ortiz Front Office Supervisor
Smooth check in and check out. Karla at front desk did an excellent jobGenuine Hotels.com guest review
Response by Hilton Santa Fe - Mexico City Dear Traveller, Thank you for taking the time to post this positive comment on your recent visit to our hotel I am extremely pleased that Karla made you feel welcome and complied with the Hilton Promise. I do hope we have the pleasure of welcoming you back in the near future. Sincerely, Everardo Ortiz Front Office Supervisor
great place, great service, the hotel is amazing, high quality, definitely one of the greatest hotels in Santa FeGenuine Hotels.com guest review
Response by Hilton Santa Fe - Mexico City Dear Bernardo, Thank you very much for this raving comment on your recent visit to the Hilton Mexico City Santa Fe, I am extremely pleased that your visit was thoroughly enjoyed and that you have taken your time to share this with us and with other travelers. I do hope we have the pleasure of welcoming you back in the near future! Sincerely, Everardo Ortiz Front Office Supervisor
I stayed there almost 3 weeks for business. the hotel was brand new so thats always nice. of course there were a few items because of that but still no big deal. The staff was the best part about the hotel, when I did need something they jumped all over it, I spent my birthday there and they brought cake, took pictures it was fun at least for being […] away from home they went out of there way. Anyways I would stay again in second. Once again the people are really what made it nice. Read moreGenuine Hotels.com guest review
Response by Hilton Santa Fe - Mexico City Dear JDR, Thank you very much for sharing your experience with us and with other travelers, I can see that our promise: to make sure every guest feels valued, cared for and respected was clearly accomplished by our team members during your stay. I am extremely pleased that you appreciated the gesture our front office team put together for you on your birthday, it made us very happy to have you choose the Hilton Mexico City Santa Fe for this memorable occasion. I do hope we have the pleasure of welcoming you back to the city and our property! Sincerely, Everardo Ortiz Front Office Supervisor
Very good service. very nice pool i will return for sure !!!!Genuine Expedia guest review
Response by Hilton Santa Fe - Mexico City Dear Jo, Thank you very much for taking your time to share with us and with other travelers your recent experience at our property, Hilton Mexico City Santa Fe. I do hope that you enjoyed the pool and the amazing views that one can get from the 15th floor of the Mexico City area and the Santa Fe business district. I am very pleased that you would return to the Hilton Mexico City Santa Fe and I do look forward in having the pleasure of welcoming you back! Sincerely, Everardo Ortiz Front Office Supervisor
"New hotel good rooms"
This is a new hotel and beautifull decoration and good service. They need to check the valet service for the car because they stole me the coins in my car every time I park my car with they. The manager take my note and I'm sure they work with a better service in the valet parking.Genuine Expedia guest review
Response by Hilton Santa Fe - Mexico City Dear Juan Carlos, Thank you very much for the feedback that you have provided on your recent stay at our hotel. I would like to personally apologize for the experience that you had with the Valet Parking at our property I will make sure that your information is relayed so that this does not re-occur in the future. Other than the inconvenience with the valet I do hope that your stay was thoroughly enjoyed and hope to have the pleasure of welcoming you to our property in the near future. Sincerely, Everardo Ortiz Front Office Supervisor
"Bad Days at Hilton"
Bad! Not what expected out of Hilton property. I use Hilton properties often. Hilton Santa Fe Mexico opened 3 weeks ago and Hotel not ready for operation. No WiFi service unless you are in your room. Room service does not answer phone. Food ordered was cold. Pool not in operation nor clean.Genuine Hotels.com guest review
Response by Hilton Santa Fe - Mexico City Dear Mag, Thank you for taking your time to review and share your experience at our property with other travellers but most importantly to provide us with your valuable feedback. I would like to personally appologize for the inconvenience that the wifi and quality of room service caused to you. Please rest assured that it is through constant guest feedback that we can not only improve but better the service that we provide. The areas that you have mentioned are currently under improvement so that they do not become an inconvenience to future travellers. I hope that we have not tarnished the reputation we are trying to maintain and do hope you consider staying with us again in the future. Kind Regards, Everardo Ortiz Front Office Supervisor
For work or vacation is a very good hotel, nice, modern.Genuine Expedia guest review
Response by Hilton Santa Fe - Mexico City Dear Traveller, Thank you for taking your time to post and share your thoughts on your recent stay with other travellers. I am very glad that you had an enjoyable experience! As you mention although located in one of the most important financial districts in Mexico City we also cater for family travel with our leisure facilities. Sincerely, Everardo Ortiz Front Office Supervisor
"Stay Elsewhere (For Some Time)"
The hotel is still under some construction so there are severe deficiencies. The room was impeccable although it was not the room I had booked. Regrettably, there was a problem with the bathroom sink and the wireless service was out for several hours. The rooftop bar (prominently shown on the site) was still not open and no vehicle was offered to take […] us to a neighboring hotel. Lastly they were doing construction at night so the noise precluded sleep. All in all, a hotel that would have been better served (and would serve its guests better) had they delayed the opening to a point where they are fully operational. I enjoy my stays at Hilton hotels. However, Hilton Mexico City Santa Fe is Hilton at its very worst. Read moreGenuine Expedia guest review
Response by Hilton Santa Fe - Mexico City Dear David and Lou, I am very sorry to hear that your experience with us at the Hilton Mexico City Santa Fe was not enjoyed and that it even became an inconvenience to you and your travels. I would like to personally apologize for the issues that you encountered during your stay and would like to reassure you that these have been rectified. Thank you for taking your time to post your review, as you can imagine it is through constant guest feedback that we can improve and better the service that we deliver to all of our guests. I hope that your experience with us has not damaged the reputation that Hilton Hotels and Resorts has strived for as well as hope that you consider staying with us again in the future. Kind Regards, Everardo Ortiz Front Desk Supervisor
"Cold cold new hotel"
Though the hotel is new and very comfortable in general, it can get very cold in Mex starting from Autumn, and the hotel does not have any heating in a any of the rooms. The air conditioners only provide cool air, and the hotel does not give out any heaters. I visited the reception several times during my stay because I was freezing in my room (and […] this was before Winter) and they had no solution for me. Read moreGenuine Hotels.com guest review
"New hotel but rooms are cold with no heaters"
New hotel with good service, but the rooms are cold and the hotel doesn't offer heaters. The air conditioner does not heat up the room, even after the hotel's maintenance team serviced it several times.Genuine Hotels.com guest review
Was an excellent night, the only thing that i do not like it was the weather but this is not in your hands.I love the services ans all the accessGenuine Hotels.com guest review
"Great location great decoration"
When you enter this hotel you feel just fine, no stress, no noise, no nothing. Everything has an amazing balance of colours and smell.We stayed at a Junior Suite which was perfect for us because it had a separate living room with tv so we didn't have to mess up the bed to watch a movie. Great food, exceeded my expectations. The rooftop pool is amazing, […] can't wait to have a special occasion to make a great pool party, or simply relax with my significant other. We had access to the Executive floor, which was i guess my best place in the hotel, several living rooms, meeting room, food all day long, wine, beer, te, coffee...excellent. Simply...great overall. Leaving Four Seasons and St Regis behind, this is the number 3 for us. Read moreGenuine Hotels.com guest review
Response by Hilton Santa Fe - Mexico City Dear Maria, Thank you so much for taking the time to post such an amazing comments of our Hotel! We are so pleased to know how much you enjoyed your stay with us! We are looking forward to host you once again in the very near future! Best Regards,
"Mexico Bus Trip and part of the launching Hilton"
Great location for Santa Fe business, and launch of a great new place!Genuine Hotels.com guest review
Response by Hilton Santa Fe - Mexico City Dear Carlos, I am extremely pleased that we met your needs on your recent trip to Santa Fe Mexico City. As you have mentioned our great location in the center of the Santa Fe Financial district and hotel zone is a great advantage to all of our business travelers as there are many corporate offices in this area as well as fantastic restaurants and shops! I do hope that we have the pleasure in welcoming you back to our property in the near future! Sincerely, Everardo Ortiz Front Office Supervisor
excelente, solo que no querían respetar la tarifa que Hoteles.com me dio, querían cobrar más, y la tarjeta que se desprogramaba y la molestia de bajar a recepción, (3 veces), pero un muy buen hotel, volvería!!!!!Genuine Hotels.com guest review
"Comodísimo, hermoso, de lujo. Nos encantó"
Comodísimo, hermoso, de lujo. Nos encantóGenuine Hotels.com guest review
Todo excelente. Lo único que se me hizo demasiado caro es el buffet de desayuno, porque tiene poca variedad de alimentos.Genuine Hotels.com guest review
Excelente!!Genuine Hotels.com guest review
EN GENERAL TODO MUY BIEN; CON INCIDENTES EN EL FUNCIONAMIENTO DEL AIRE ACONDICIONADO QUE NUNCA FUNCIONÓ BIEN A PESAR DE QUE LO TRATARON DE REPARAR VARIAS VECES. MUY BUEN SERVICIO EN GENERAL. EL PRINCIPAL PROBLEMA PARA SEGUIR COMPRANDO EN HOTELES.COM ES QUE NO PUEDEN DAR FACTURA. GRACIASGenuine Hotels.com guest review
muy bien esta el hotel, muy nuevoGenuine Hotels.com guest review
al llegar a mi segunda noche, el cuarto estaba sin aseo, aunque me queje y me dieron desayuno gratis.Genuine Hotels.com guest review
Nos gusto mucho todo en generalGenuine Hotels.com guest review
Muy comodo y eleganteGenuine Hotels.com guest review
"alberca sin servicio"
La estancia en el hotel fue muy cómoda y se nota que se enfocan en detalles. La habitación muy limpia y el personal muy atento.lo único malo es que no tenían servicio en la alberca durante los 2 días que estuve y esa había sido la principal razón por la que escogí ese hotel. Aunque se me ofreció una alternativa el último día no es lo mismo tener el […] servicio a la mano. Read moreGenuine Hotels.com guest review
"Muy agradable y excelente servicio"
Desde el check Inn fue toda una experiencia magnífica, Check inn y Check Out fueron de segundos. Toda la gente se desvive por dar un excelente servicio. La reserva estaba acorde a lo solicitado. Maravillosa experiencia con el hotel Hilton y con Expedia.Genuine Expedia guest review
员工友善，待人不错。房间整洁，定的套房，虽然床不够大但床垫软硬度适中。洗漱用品配得都不错，酒店executive lounge 视野很好。不过入住当晚因为照顾小孩定了room service ，点餐一小时后才送来，面包配的黄油都有点化了。自助早餐种类不多。酒店跟shopping mall"samara"相连，很方便。总之，如果订Santa fe附近的酒店，这家还不错。Genuine Hotels.com guest review
"Excelente ubicación; servicio de lujo"
100% Satisfechos, definitivamente nuestro lugar en la Ciudad de México.Genuine Hotels.com guest review
"Open space, spacious and super clean!"
My husband and I stay at this hotel Aug 21 to the 25th, 2014. The area is far from the truistic places, but perfect for couples and business. The rooms have a beautiful and functional fixtures, the rooms are so modern and have an awesome rain shower! We didn't like the big feather bulky pillows but we ask for a normal pillow size and they brought these […] to our room. The stuff were very helpful and friendly. The location is literally on the Samara Mall but the hotel is very quiet, once you get into the lobby. The area of Santa Fe is more green and cooler then other areas of DF because is in higher altitude, we enjoy it. The only thing that I don't like is that the internet is not free and the rate is not cheap and other detail was that the only two bottles of water that we use in the room were priced at 50 pesos each but in our bill appear more minibar charges that we didn't have time to square. A nice thing, the concierge of Hilton Santa Fe recommend a place to dine for our last night in the same area to La Cantina de Becco in the Westin Hotel, it was a perfect dinner so we appreciate the suggestion. Overall we were very satisfy. Read moreGenuine Hotels.com guest review
MUY AGRADABLE EL HOTEL, BIEN SITUADO Y CON UN CENTRO COMERCIAL INCLUIDOGenuine Hotels.com guest review
zeer goed zaken hotelGenuine Hotels.com guest review
"Extraordinario trato y decoración"
Excelente trato desde el aviso de "Late Check-In", Excelente recepción y cierre de cuentas La ubicación, decoración, limpieza y medio ambiente insuperable. Excelente relación calidad-precio Felicidades!Genuine Expedia guest review
"Hotel nuevo súper recomendable"
Las habitaciones muy bien diseñadas y espaciosas. El hotel está muy bien ubicado y nuevo, todo funciona a la perfección y estas a arriba de un centro comercial con todo lo que puedas necesitar. Nos toco la filmación de una telenovela y eso hace un poco incómodo la estadía al ver tanta gente en tu visita.Genuine Expedia guest review
"Todo muy bien"
Todo muy bien, excelente decoración. Muy buen servicio.Genuine Expedia guest review
Realmente estupendo y moderno solamente le falta tina a las habitacionesGenuine Hotels.com guest review
"Lugar para descansar!!!!"
Excelente vista y ubicación!!!Genuine Hotels.com guest review
"EXCELENTE UBICACIÓN, SERVICIO IMPECABLE"
MUY AGRADABLE, EL PRESONAL DE SERVICIO SIEMPRE ATENTO Y AMABLE, CUARTO NUEVOS Y MUY LIMPIOS.Genuine Hotels.com guest review
Response by Hilton Santa Fe - Mexico City Estimado Sr Antonio, Gracias por tomarse el tiempo de realizar comentarios tan positivos de nuestro hotel. Me da gusto saber que su estancia fue placentera y esperamos tener la oportunidad de recibirlo una vez mas, en un futuro no muy lejano. Mis mejores Saludos,
Limpio agradable cuarto y baño amplio nuevo con olor agradable alberca espectacular y servicio impecable con muy buena ubicacion.. Las instalaciones un poco vacias por parte del personal porque el hotel tambien estaba vacio. Mas informacion de restaurantes y lugares de la zona para poder tener variedad de actividades ya que a veces no se conoce todo […] lo que se puede tener cerca Read moreGenuine Expedia guest review
Response by Hilton Santa Fe - Mexico City Estimado Viajero Verificado: Muchas Gracias por tomarse unos minutos para comentar acerca de nuestras instalaciones. Me es grato saber que su estancia fue placentera. De la misma forma, agradecemos sus observaciones, por medio de ellas mejoramos la experiencia de nuestros huespedes. Esperamos poder tener la oportunidad de recibirlo, en esta SU CASA! Mis mejores Saludos,
"Un hotel excelente con todas las amenidades"
Es un gran hotel que tiene todo a la mano, un centro comercial que lo hace muy accesible para ir a comer, hacer compras de ultimo momento, cines, excelentes lugares a unos pasos.Genuine Expedia guest review
"Expensive and not ready"
50 peses for water in the room, 140 pesos per day for internet! Every cheaper hotel has it included. 3 times no electricity in the room and many waterleakages in the hotel. Baskets everywhereGenuine Hotels.com guest review
Response by Hilton Santa Fe - Mexico City Dear Anonym: Thank you for taking the time to share your experience. We really sorry that we did not meet your expectations. That is not the kind of service that Hilton Team Members are used to provide. We hope you consider staying with us again and changing your expectations! Best Regards,
Un hotel muy comodo, y el servicio excelente.Genuine Hotels.com guest review
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