All hotels in Vienna, Austria
1 room, 2 adults
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Gudrunstraße 138, 1100 Wien, Vienna, Vienna, Austria, ‏‎800-491-6126
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4.1 / 5Excellent

Score breakdown (from 168 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.4
  • Comfort
    4.0
  • Condition
    4.1
  • Neighborhood
    3.7
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5.0 / 5Outstanding
It was great
Genuine Hotels.com guest review
1 night family trip Aug 9, 2015
dagmar
US
1.0 / 5Poor
"Not so good"
* Too small room to be triple and bathroom is small as well * no air conditioning "really?" * then I opened the windows and construction next to the building
Genuine Hotels.com guest review
1 night family trip Jun 18, 2015
mohamed
US
4.0 / 5Excellent
"First Vienna visit"
A friend told my husband about this hotel. It is very convenient to the underground for getting around. The staff was wonderful and very helpful for first time visitors. Breakfast was nice in a very bright dining area. The one thing the friend mentioned and we did not do was to get a room on the courtyard side. The street noise made leaving the window open for cooling difficult.
Genuine Hotels.com guest review
2 night romance trip Jun 22, 2015
Carole
US
5.0 / 5Outstanding
"slightly out of the center"
very pleasant, staff were very friendly and helpful very close to subway station for fast transportation to anywhere in Vienna
Genuine Expedia guest review
Other trip May 28, 2015
Mike
US
4.0 / 5Excellent
"Ok"
The location is close to a subway stop so it was convenient. The room was stuffy and smoky smelling because no air conditioning. There was a fan but when the windows were open the street noise was very high. So the room was not very comfortable. The room was clean and the bathroom was small but functional.
Genuine Hotels.com guest review
1 night romance trip Oct 4, 2014
Denise
US
5.0 / 5Outstanding
"Sweet Caroline"
What a pleasant surprise. Great place to stay near Columbus Center. Desk was very helpful in directing to the Columbus Center which was a short walk from the hotel. We took their advice and ate at an authentic style Vienna restaurant. Very nice restaurant - had a most enjoyable evening and stay at the Hotel Caroline. Also, it was easy to get to from the airport using Vienna metro.
Genuine Hotels.com guest review
1 night romance trip Sep 23, 2014
William
US
4.0 / 5Excellent
Very nice stay at this hotel. The staf was really pleasant and helpful.
Genuine Venere guest review
Other trip Aug 18, 2014
A Traveler
US
5.0 / 5Outstanding
Wonderful :o) It was our first stay at hotel Caroline and we were very pleased. Our double room (at the back side) was very quiet and clean. Staff is professional, friendly and kind. Breakfast was very tasty. Location is great - 5 minutes walk to the tube (Keplerplatz) and only few stations to the center of city. We highly recommend this hotel and next time we going to stay there again.
Genuine Venere guest review
Other trip Mar 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel"
everything was nice. The breakfast is delicious.
Genuine Expedia guest review
Other trip Dec 17, 2013
Peter
US
5.0 / 5Outstanding
"Nice hotel"
everything was nice. The breakfast is delicious.
Genuine Expedia guest review
Other trip Dec 17, 2013
Peter
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Three nights trip"
Hotel is just average. I stay this hotel for 3 nights never change towel even I have to ask for bath soap on third day. Breakfast is good
Genuine Hotels.com guest review
1 night trip with friends Aug 16, 2015
Naseem
CA
3.0 / 5Good
"Short visit to Vienna"
Pleasant Hotel not far from the main railway station. Hotel in process of being refurbished, so a little noise during the day. Free breakfast was included
Genuine Hotels.com guest review
2 night romance trip Aug 4, 2015
A Traveler
GB
3.0 / 5Good
"Caroline rules!"
Staff was very helpful. An excellent hotel for a quick getaway. I'll definitely use this hotel again
Genuine Hotels.com guest review
1 night trip Jul 31, 2015
milivoj
GB
5.0 / 5Outstanding
"Very nice hotel"
This was my first stay in Vienna and picked Hotel Caroline because it was affordable and near the central station (I was traveling by train). It didn't prove to be very central. The city centre is about a 40 minute walk away, but the Keplerplatz U Bahn stop gets you there in about 5. The room was quite comfortable. There was a fan but no air conditioning. Breakfast was lavish. There was some building work going on two buildings down but I barely noticed it.
Genuine Hotels.com guest review
2 night trip Jul 19, 2015
A Traveler
GB
5.0 / 5Outstanding
"Great budget hotel in Favoriten near Hauptbahnhof"
This a fine budget hotel, five minutes away from the super-efficient U-Bahn. (You're three stops from Stephansplatz.) Nice rooms, very clean; good wi-fi; very good breakfast. Staff is friendly and will help you all they can.
Genuine Hotels.com guest review
2 night business trip Jul 8, 2015
A Traveler
IE
4.0 / 5Excellent
"Value for money"
Very good location with easy access to shops and train station to CBD. Friendly and helpful staff and very good breakfast.
Genuine Hotels.com guest review
2 night romance trip Jul 7, 2015
Armin
AU
4.0 / 5Excellent
"Would love to stay here again"
Nice and clean room. My room was next to the construction site so have asked to change room which they did happily. Breakfast was okay - various food/drinks offered. Service was great. They have a policy of changing the towel if we put them on the floor which is environmentally great. The location is close to the Metro which made travelling easy.
Genuine Hotels.com guest review
3 night trip May 18, 2015
Katie
NZ
3.0 / 5Good
"Triple Room with Sofa Bed & Weak Wifi Signal"
We booked a Triple Room with Double Bed and 1 Single Bed and were surprised to be given a sofa bed in the very dim and stuffy living room. This differs from the room description and photos shown. Wifi signal was weak and only available in the living room. Location was pretty good with easy access to metro station, super market and a shopping street. Breakfast was good with variety of cold cuts, bread and spreads, but no hot items. It will be good if the reception remains open till later.
Genuine Hotels.com guest review
2 night trip with friends May 18, 2015
A Traveler
SG
5.0 / 5Outstanding
"Very clean hotel with friendly, helpful staff."
Although the desk is not manned after 10pm, we let hotel staff know we were arriving after 10pm and they kept the reception open until 11pm. The breakfasts were very satisfactory, with staff attentive to your needs. Staff were welcoming and helped orientate us to the area and the places of interest to visit. At the end of our stay staff rang a taxi firm for us to get us to the airport, without any charge. We would definately stay here again.
Genuine Expedia guest review
Other trip Apr 27, 2015
Alex
GB
5.0 / 5Outstanding
"My Viennese Home Away From Home"
This was my second stay at Hotel Caroline, and truthfully, I would not stay anywhere else. I feel like I am at my home away from home. The front desk personalized service is fantastic, (when I arrived I was greeted like an old friend that was coming home) the breakfasts are huge with excellent coffee, the rooms are spotless and very comfortable, and it is near to transportation, shopping, everything!!!!!!! I am Austrian/American so I can tell you about all about Vienna from a native's point of view, and if you want the best deal for your money, then this is the place to stay while in Vienna!
Genuine Hotels.com guest review
6 night family trip Apr 17, 2015
Deborah
AS
4.0 / 5Excellent
"Nice hotel close to central station"
Hotel staff were friendly and helpful. A cold continental breakfast buffet is provided - basic but filling. The hotel is situated a 5 minute walk from the central train station - perfect for those only staying a few days and travelling through Europe via train.
Genuine Expedia guest review
Other trip Apr 13, 2015
Kate
GB
5.0 / 5Outstanding
"big rooms in little hotel"
Very nice big rooms. Good breakfast. Fantastic customer service. only downside: reception hours only 6am to 10pm But if you notify them of arrival / departure outside of these hours, they will accommodate that too.
Genuine Hotels.com guest review
1 night family trip Apr 7, 2015
Alexandra
GB
4.0 / 5Excellent
"Pretty good"
location is good and service was nice as well
Genuine Hotels.com guest review
3 night family trip Jan 15, 2015
yoobin
CA
5.0 / 5Outstanding
"Really Comfortable"
Super cozy. Really nice room. Close to a U-Bahn, grocery store, and shopping. The staff was really friendly and spoke English well.
Genuine Expedia guest review
Other trip Dec 25, 2014
Regina, SK
CA
5.0 / 5Outstanding
"Excellent Hotel! Recommended to everyone!"
Location is superb, close to subway and tram! If you are looking for not expensive accommodation, very clean an comfortable room - this is it!!! On the top of this valuable aspects, provided continental breakfast is splendid! There is variety of everything and service is superb! Breakfast buffet is served from 6:30 am to 10:00 am, area is bright and roomy, there is also exit where you can eat and enjoy the early Viennese morning. My recommendation to travelers is to buy weekly ticket for €16.20 which allows to use buses, subway and trams. Just remember the weekly ticket is valid from Mon. to Sun. The other possibilities are 36 hrs or 72 hrs ticket which can be purchased from ticket machines. Also Vienna Card (sold at Tourist Info) gives discount at various great places you must see!
Genuine Expedia guest review
Other trip Aug 24, 2014
Yola
CA
5.0 / 5Outstanding
"Hotel Caroline, Vienna"
Pleasant and helpful hotel staff. Good English spoken. Hotel facilities were excellent, and the breakfasts were extremely good. Only drawback was that hot tea and coffee not available (except at breakfast). About 400 yards away from Metro station, and from there 10 minutes to the centre of the city.
Genuine Expedia guest review
Other trip Aug 5, 2014
Anthony
GB
5.0 / 5Outstanding
"spot on! would come again!"
Cleaner than the hilton - no, really. stayed at the hilton for work, and moved on to the caroline for the weekend, and I can assertively say this was cleaner than the hilton in the same city! just a pitty the courtains are too thin and tthere was too much light in the room in the morning. breakfast was ok, plenty of choice available, but no warm dishes. still more than enough for the price. will come again!
Genuine Hotels.com guest review
3 night trip May 23, 2014
A Traveler
GB
4.0 / 5Excellent
"Comfortable unpretentious hotel close to U-bahn,"
Bedroom excellent. Bathroom small. Courteous staff. Good breakfast.
Genuine Expedia guest review
Other trip May 26, 2014
Oliver
GB
5.0 / 5Outstanding
I enjoyed my stay here. Hotel was really nice. I'd defiantly stay here again and would recommend to friends.
Genuine Hotels.com guest review
3 night trip May 10, 2014
Carrie
IE
5.0 / 5Outstanding
"Felt Like Home"
I needed to fly to Vienna immediately for very stressful personal reasons, and I needed to stay in the 10th District. I found this hotel on-line, and during my stay the staff took excellent care of me, and made me feel at home. I especially want to thank the Front Desk Concierge, Mr. Mikic, for going above and beyond the call of duty. I have stayed in many hotels during my lifetime so far, but you couldn't get better personalized service even in the more expensive hotels. In addition, the location is great for transportation and shopping. The breakfasts are amazing, and their coffee is excellent. My room was so clean and cozy, free Wifi, the halls are well-lit, big elevator, and practically next door is excellent Italian food. You can't get better quality and location for this price anywhere in the world.
Genuine Hotels.com guest review
Response by Hotel Caroline
Dear Mrs. M., Thank you very much for your assessment. We are looking forward welcoming you again at the Hotel Caroline. With best regards from vienna Manuel
5 night trip Apr 12, 2014
Viennese New Yorker
AS
3.0 / 5Good
The hotel was nice for a few days. Not in the centre and a bit far out of the way.
Genuine Hotels.com guest review
Response by Hotel Caroline
Dear Guest, thank you very much for your assessment. We hope you enjoyed your stay. With best regards from vienna
4 night trip Apr 4, 2014
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
Fremragende tur og god beliggenhed nær en undergrundsstation. Bare ærgerligt at der foregik et byggeri i nærheden af hotellet. Ellers kun positive oplevelser.
Genuine Hotels.com guest review
5 night trip Aug 10, 2015
Jesper
DK
3.0 / 5Good
"クーラーがないなんて"
1890年ごろできた古いホテル。ホテルマンは優しく接してくれる。新しくできたウィーン中央駅に徒歩10分、地下鉄5分と立地がいい。しかし、問題は、夏の旅行に出かける時、クーラーがないことがたまらない。ウィーンのホテルはこの程度のホテルではクーラーがないらしいが、扇風機1つでは寝苦しい。朝食はふつう。卵は温泉卵だけだった。
Genuine Hotels.com guest review
1 night trip with friends Aug 11, 2015
TADASHI
JP
5.0 / 5Outstanding
"Great value for money"
The location is good, only 2 minutes walk to the U-Bahn U1 Keplerplatz where it has supermarket and many places to eat. The receptionist is friendly and the breakfast is good. Overall, it's great value for money.
Genuine Hotels.com guest review
4 night family trip Aug 8, 2015
Rathy
HK
4.0 / 5Excellent
"Sehr guter Service, Zimmer zur Straße sehr laut!"
Der Service ist sehr gut. Im Bad wies die Duschwanne einige Beschädigungen auf, ansonsten sehr sauber. Das Zimmer zur Straßenseite war sehr laut. Für einen Kurztrip nach Wien zu empfehlen.
Genuine Hotels.com guest review
3 night romance trip Aug 4, 2015
A Traveler
DE
4.0 / 5Excellent
"Gutes Preis-Leistungsverhältnis"
Sehr freundliches Personal
Genuine Hotels.com guest review
1 night business trip Aug 3, 2015
Michael
DE
3.0 / 5Good
"Helt ok hotell"
Helt ok hotell
Genuine Hotels.com guest review
1 night romance trip Jul 22, 2015
A Traveler
SE
5.0 / 5Outstanding
"Das Hotel Caroline ist weiter zu empfehlen!!!!!"
Ihr Hotel lag für mich sehr zentral,man war schnell im Zentrum von Wien denn man hatte es auch nicht weit zur U-Bahn, ca 3Minuten, auch das Zimmer NR 17 was ich hatte lag auf der ruhigen Seite und war als Einzelzimmer sehr geräumig, nur das TV könnte man verbessern,der Empfang hatte kein klares Bild.Ansonsten habe ich mich in ihrem Hotel sehr wohl gefühlt, DANKE
Genuine Hotels.com guest review
3 night trip Jun 19, 2015
Jürgen
DE
4.0 / 5Excellent
"Wir würden wieder kommen."
Zum Kurzbesuch bei unserer Tochter. Etwas Wien erkundet.
Genuine Hotels.com guest review
3 night romance trip Jun 5, 2015
Rosemarie
DE
3.0 / 5Good
"Städtetrip"
Zimmer im 3.Stock sauber und groß genug aber sehr laut. Bad viel zu klein. Sonst okay.
Genuine Hotels.com guest review
2 night family trip Jun 1, 2015
A Traveler
DE
4.0 / 5Excellent
"Hübsches Hotel nahe Hauptbahnhof"
Wir sind mit dem Zug angereist und haben vor allem die Lage geschätzt. Mit dem Zweitagesticket sind wir super überall hingekommen. Preis-Leitungs-Verhältnis spitze, Umgebung nicht so spektakulär.
Genuine Expedia guest review
Other trip May 29, 2015
A Traveler
DE
4.0 / 5Excellent
"Hyvä hinta-laatusuhde"
Erinomainen hinta-laatusuhde, ystävällinen vastaanottovirkailija, hyvä aamiainen, pientä melua huoneessa, koska vastapäätä ratikkahalli.
Genuine Hotels.com guest review
1 night romance trip May 21, 2015
Vesa
FI
4.0 / 5Excellent
"Städtereise"
Hotel liegt nur 10min von U1 Kepplerstraße entfernt, nur 4 Stationen bis Stephansdom, also in 15min im Stadtzentrum, Frühstück ist OK, Angestellte sind nett und freundlich, Kühlschrank vorhanden, der Straßenlärm ist bei geöffnetem Fenster sehr laut zu hören, uns hat das aber nicht gestört (-:
Genuine Expedia guest review
Other trip May 25, 2015
Goldi
DE
4.0 / 5Excellent
Es war Kurztrip mit der Familie über 4 Tage, dafür war es seht gut
Genuine Expedia guest review
Other trip May 25, 2015
A Traveler
DE
4.0 / 5Excellent
"preiswertes Hotel in Zentrumsnähe"
Wir waren angenehm überrascht vom Hotel,ruhiges,grosses Zimmer .Mit u-Bahn vom Hauptbahnhof nur 1 Station, von dort 5 Min Fussweg,so dass Unternehmungen in der Stadt angenhem waren.
Genuine Expedia guest review
Other trip May 23, 2015
Karl-Heinz
DE
3.0 / 5Good
"gute Verkehrsanbindung"
Preis-Leistung ist gut. Das Frühstück war sehr gut, viel Auswahl, alles frisch, Obst vorhanden.
Genuine Expedia guest review
Other trip May 18, 2015
A Traveler
DE
5.0 / 5Outstanding
"Gutes Hotel, hat unseren Ansprüchen entsprochen"
Wir waren auf Besuch bei unseren Freunden und das erste Mal in Wien.
Genuine Hotels.com guest review
3 night romance trip May 6, 2015
A Traveler
AT
4.0 / 5Excellent
"Ruhiges Hotel außerhalb der City"
Das Hotel ist leicht zu finden da die öffentlichen Verkehrsmittel ( Metro, Tram, Bus) nah sind, so das man ruck zuck in der City ist. Man hat aber nicht den ganzen Trubel und vor allem nicht die Preise der Innenstadt. Das Hotel ist sauber und angenehm und hatte ein super Frühstück damit man gut in den Tag starten kann. Kann es auf jeden Fall empfehlen.
Genuine Expedia guest review
Other trip May 10, 2015
Laula
DE
3.0 / 5Good
"für den Preis o.k."
Baustelle, Kindergarden und ein langweiliges Frühstück! Für mal kurz nach Wien: o.k. Erholungsurlaub nein
Genuine Expedia guest review
Other trip May 9, 2015
Anika
DE
5.0 / 5Outstanding
"Pohodový víkend"
Všechno v pohodě, akorát na pokoji dost teplo i v noci a okna se nedají otevírat pro velký hluk z ulice.
Genuine Hotels.com guest review
3 night romance trip Apr 30, 2015
Zdenek
CZ
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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