All hotels in Mexico City, Distrito Federal, Mexico
1 room, 2 adults
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Antonio Caso #83, entre Insurgentes y Reforma, Mexico City, DF, 06470, Mexico, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 223 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.1
  • Comfort
    4.3
  • Condition
    4.3
  • Neighborhood
    4.0
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5.0 / 5Outstanding
It was a very pleasent stay (3 night)..hotel very clean very courteous and helpfull staff..wifi a plus..breakfast incluid but limited to 2 toast juice or cofee and eggs with sausage..if want something else you will have to order it..neighborthood ok to walk around just not to many attactions on the area..overall excellent hotel..thank's Hotel Astor
Genuine Hotels.com guest review
3 night family trip Dec 25, 2015
ENRIQUE
US
4.0 / 5Excellent
"NICE SURPRISE for the location, value & comfort"
We were amazed that for $ 35 USD per night we got a clean, quiet, comfortable room. King size bed, walk in shower.. lots of hot water. A very accommodating maid.. We increased the pillows on arrival to 4, and an extra towel! Staff very nice, informative and spoke some English. Beds and pillows are extremely hard and not that comfortable, but for the value they were perfect, Breakfast included hot coffee, fresh OJ, somes eggs and Ham and toast. Perfect. Computer to use, print boarding passes and free WIFI throughout!
Genuine Hotels.com guest review
4 night romance trip Oct 24, 2015
Dave Omer
US
4.0 / 5Excellent
"Really nice, clean, close to sites!"
This hotel is in an ideal location close to Zocalo, shopping and public transportation. It is a beautiful hotel at a great price, and the restaurant is reasonably priced. It is a very clean, safe feeling hotel, although we didn't feel comfortable to be out after 9pm. Unfortunately, the shower water isn't always warm enough for a comfy shower, and the beds are hard--typical for Mexico it seems. We would stay there again though!
Genuine Hotels.com guest review
1 night family trip Sep 18, 2015
Sophia W
US
5.0 / 5Outstanding
It was very good for the price. The food was excellent. I didn't have the complimentary breakfast added to my booking where I had to pay for breakfast at the hotel.
Genuine Expedia guest review
Other trip Aug 26, 2015
A Traveler
US
4.0 / 5Excellent
"Perfect Hotel for few days"
The hotel was perfect for what we want, because we went for four day at DF during our vacation time. It is located in nice place, close to paseo la reforma, close to train station, bus stations, and so on. The staff were nice,always helped us in everything and answered all your question. The hotel's restaurant clean, has nice meals, staff´s restaurant are great, pay attention to any requirement. The room was clean, comfortable, but it needs more lights because it was a little be dark. I really recommend this hotel, if somebody go for vacation and visit many tourist places in DF Mexico
Genuine Expedia guest review
Other trip Aug 23, 2015
Maria
US
4.0 / 5Excellent
"Not recommending this hotel"
Overall was ok. The staff was friendly and helpful. However, the location is not the safest. Outside there is two bus stops so there is "sketchy" people walking around. The beds were to hard and firm. Some of the blankets had stains and cigarette wholes. The toilet was not working and you had to flush couple of times for it to go down. There is noise from outside neighbors. Overall ok, but not recommending to friends or family.
Genuine Hotels.com guest review
9 night romance trip Aug 7, 2015
Carmen
US
4.0 / 5Excellent
"Great location."
Close to main streets and turibus stops. There is a supermarket one block away. Service is great. Food is good. Rooms are updated and comfortable.
Genuine Expedia guest review
Other trip Aug 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice location and staff"
We were there for 4 days, the location is close to public transportation like buses and subway as well . The have taxi services every were. The experience was very good and breakfast is excellent.
Genuine Expedia guest review
Other trip May 11, 2015
Claudio
US
4.0 / 5Excellent
"Autor Hotel, México City"
Excellent location, nice rooms and god price, overall it was indeed a good experience, they also have a small restaurant, very clean and good meals.
Genuine Expedia guest review
Other trip Apr 2, 2015
Pedro
US
5.0 / 5Outstanding
"Incredible value"
Nice, clean hotel in an "ok" (not great) neighborhood. It's important to get a room which faces the interior because there's a noisy street out front. Free, easily accessible parking and an adequate restaurant. The bed was quite firm, might be a problem for some guests, but I prefer firm to lumpy or saggy. Good heat and air conditioning. I arrived on a late flight (11:30 pm) and my Expedia reservation was fine.
Genuine Expedia guest review
Other trip Mar 19, 2015
Richard
US
5.0 / 5Outstanding
Great hotel, clean and quiet in central area. Close to mayor busses. Nice room.
Genuine Expedia guest review
Other trip Mar 3, 2015
A Traveler
US
2.0 / 5Fair
"Not very good"
The hotel is close to Reforma, however it is located in a not very good neighborhood. Sometimes we were limited to go out during the night because of the location. The price is very good for the hotel... But is not an amazing deal. If I'm going back to Mexico City.. Definitely I'm not going back to this hotel. Staff personal is kind of rude. Totally unexpected for the rest of the city that is absolutely amazing.
Genuine Expedia guest review
Other trip Feb 14, 2015
kamoreno2003
US
4.0 / 5Excellent
"Clean Modern Hotel in San Rafel"
The beds and pillows are incredibly stiff. The pillows were really uncomfortable but everything else was great. They staff was very friendly even if English is very difficult for them.
Genuine Hotels.com guest review
6 night romance trip Dec 26, 2014
Anthony
US
3.0 / 5Good
Went there for work. Overall the Hotel work well. Restaurant was good. The area seemed safe.
Genuine Expedia guest review
Other trip Dec 8, 2014
Bob
US
3.0 / 5Good
"Nice hotel"
The hotel is very well maintained despite the area in which it is located (very close to downtown). I wish the beds were more comfortable, but the staff was very friendly and helpful.
Genuine Expedia guest review
Other trip Nov 28, 2014
A Traveler
US
2.0 / 5Fair
"Very un profissional staff in reception"
The recpetion stuff is very rude and unprofessional. They dont know anything about dealing with guests.have very bad attitude
Genuine Expedia guest review
Other trip Nov 27, 2014
A Traveler
US
3.0 / 5Good
"worth the nightly rate."
I travel to Mexico City all the time and I have my preferred hotel that i stay all the time, unfortunately that hotel was completely booked, so I chose this hotel because of the location...for the nightly rate it was worth it. the room was clean and the shower was excellent, cant tell you how many hotels in Mexico that I been to have small shower space, but the shower in the hotel was spacious and with long running hot water, there's an adjacent restaurant next door and the food was actually good. they even have room service. my only complaint was the bed....it was hard and uncomfortable. And reading other reviews for this hotel, it seems like this has been an ongoing complaint that the hotel should really look into. Location is OK, its a 20 min walk to La Zona Rosa. If you're travelling with kids, make sure the hotel gives you a room that the adult channels are blocked. I'm sure the hotel has that regulated tho. If my preferred hotel isn't completely booked, I would happily come back Hotel Astor.
Genuine Hotels.com guest review
2 night trip Sep 1, 2014
Luis
US
3.0 / 5Good
"In as few words as possible: " Ehh.""
Hotel looks pretty good, everything is electronic and upkept. The worst part is that the beds are very very very hard pillows seem to be stuffed with cloth and very hard as well, didn't feel safe walking on carpet. I thought do not disturb would mean no cleaning service but they kept knocking and coming in, but everyone was very nice. Neighborhood is worst part but things are prettt close so good for a few nights.
Genuine Hotels.com guest review
7 night trip with friends Aug 6, 2014
A Traveler
US
3.0 / 5Good
"ok.not a bad place."
nice hotel. nothing fancy. good location. close proximity to western union, cafe's, restaurants etc. i would stay here again based on the low price.
Genuine Hotels.com guest review
1 night trip Aug 13, 2014
A Traveler
US
4.0 / 5Excellent
The service was great. Everyone was very friendly, helpful and informative. The rooms where very clean and spacious. Nice big bathroom. On the down side the beds are hard as a rock so they very uncomfortable.
Genuine Hotels.com guest review
1 night trip Jul 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Centrally located"
Friendly and competent staff. Wonderful stay. To be' repeated
Genuine Expedia guest review
Other trip Feb 10, 2014
higjly recommed
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Hotel Astor Sep 2015"
Great hotel - does help if you ask/tell reception when you want your room cleaned. As without that cleaners may do room anywhere from 11am - 5:30pm.
Genuine Hotels.com guest review
15 night family trip Aug 23, 2015
CIARAN
AU
4.0 / 5Excellent
"Cheap and nice"
All in all a good experience. Friendly staff, no problems. Would stay there again.
Genuine Hotels.com guest review
1 night family trip Dec 27, 2014
Stefan
MX
4.0 / 5Excellent
"Affordable hotel for a short stay in DF"
Good enough for my 2-night stay on a business trip. Heard from locals that the neighbourhood is not a good one, but I did not experience any difficulties. Receptionists speak English and was a great help to a non-Spanish speaker like me.
Genuine Hotels.com guest review
2 night business trip Nov 2, 2014
A Traveler
SG
3.0 / 5Good
"It's OK!!!"
Its a clean hotel with the bare minimum for your stay. The surrounding neighbourhood is not nice at all, but its close to Reforma Street (3 Blocks) wich is the major artery of the city.
Genuine Hotels.com guest review
2 night trip Oct 11, 2014
Alex M.
AS
1.0 / 5Poor
"Worst beds EVER!"
This hotel was the worst hotel experience of my life. The beds were unbelievable hard. Honestly not much difference than sleeping on the floor. The first night I could barely sleep due to how uncomfortable the beds were and the noise from the traffic. The next day we complained to the Front Desk who said all the beds were the same. We moved to another room that was interior so we could at least escape the noise. When we moved rooms we left a pair of headphones in the room. We asked every day until we left and never got them back. When I booked the room it included breakfast. Front Desk told us breakfast was not included and gave in after I showed the confirmation. The restaurant was closed on Christmas Day, which is understandable but they did nothing to compensate us for the breakfast we had to purchase elsewhere.The room was a "Junior Suite", supposedly with 2 King Size beds.. the room has two large double beds. They are not even Queen size. There's not even a fridge in the room, not even a note pad and pen.. I have no idea how they call this room a suite. Every question we asked the Front Desk we got a negative response. The Front Desk staff are either incredibly dumb or incredibly lazy. It's a waste of a good hotel. It has a good location and the hotel and rooms are nice and modern. It would be perfectly good hotel if they had better beds and a better staff!
Genuine Expedia guest review
Other trip Jan 7, 2014
Tina
CA
1.0 / 5Poor
"Book and Payed - When to check in - no ROOM"
I am trying to get a refund. I went to check in and the the hotel was full and would no honor my payment on hotels.com. It was midnight as well. CAN NOT BELIEVE IT! Trying to get my refund!
Genuine Hotels.com guest review
1 night business trip Dec 2, 2013
rafael gonzalez
MX

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Muy buen hotel a un excelente precio"
El hotel tuvo al menos 2 días (los que estuve), con el elevador descompuesto
Genuine Hotels.com guest review
2 night business trip Feb 1, 2016
Gabriel
MX
4.0 / 5Excellent
"Buen hotel, y buena ubicación"
Buen hotel, buena ubicación para ir por estudios biométricos y regresar al Registro Publico de la Propiedad.
Genuine Hotels.com guest review
1 night business trip Jan 25, 2016
Federico Alberto
MX
5.0 / 5Outstanding
"Muito bom mesmo"
O hotel muito bom porque o quarto é reformado, limpo,seguro e confortável. Para mim foi a melhor escolha e com certeza recomendaria.
Genuine Hotels.com guest review
6 night romance trip Jan 14, 2016
JULIO
BR
5.0 / 5Outstanding
"Excelente"
Es mi hotel de confianza en la Ciudad De México, me gusta la ubicación y el servicio es excelente
Genuine Hotels.com guest review
5 night trip Nov 22, 2015
Andres
MX
4.0 / 5Excellent
"Escapada rapida"
Esta muy bien el hotel con relacion precio servicios
Genuine Hotels.com guest review
2 night trip Jan 9, 2016
Ever Manuel
MX
5.0 / 5Outstanding
"Excelente opción para debutar en Ciudad de México."
Extraordinaria primera visita a Ciudad de México. El personal del hotel en todo momento fue cordial y atento. Es un plus que disponga de restaurante con horario extenso, si bien en sus inmediaciones existen otras muchas opciones para comer. Como valor agregado, he de apuntar que a escasos 25 metros existe un supermercado "Aurrera" (cuya línea es de precios bajos), el cual dispone de cajero automático, farmacia y panadería.
Genuine Hotels.com guest review
7 night romance trip Dec 24, 2015
Diego Alejandro
US
5.0 / 5Outstanding
"Muy buen hotel"
Muy buen hotel; zona céntrica, personal atento, recomendable
Genuine Hotels.com guest review
4 night romance trip Dec 19, 2015
Rodrigo
MX
5.0 / 5Outstanding
"Felicitaciones"
Un exelente hotel y restaurante gente muy amable y servicial, lo recomiendo.
Genuine Hotels.com guest review
2 night romance trip Dec 11, 2015
CARLOS ARTURO
CO
5.0 / 5Outstanding
"Bien"
Bien todo
Genuine Hotels.com guest review
1 night romance trip Dec 5, 2015
A Traveler
MX
5.0 / 5Outstanding
"Estancia para conexión"
Todo bien en general, en la noche él área aledaña no está bien iluminada, da cierta inseguridad.
Genuine Hotels.com guest review
1 night family trip Nov 21, 2015
Víctor Hugo
MX
5.0 / 5Outstanding
"buen hotel"
un buen hotel en buena ubicación, comodo y con personal muy amable
Genuine Hotels.com guest review
3 night romance trip Nov 23, 2015
Paola
MX
5.0 / 5Outstanding
"Calidad del servicio"
Muy bien
Genuine Hotels.com guest review
9 night family trip Nov 9, 2015
maria nieves
CO
4.0 / 5Excellent
"Buena relación calidad - precio buen"
Muy bien ubicado para donde iba a trabajar, habitaciones muy limpias y buena relación calidad - precio
Genuine Hotels.com guest review
1 night business trip Nov 12, 2015
A Traveler
MX
5.0 / 5Outstanding
MUY BUENA , LIMPIO Y CON BUEN SERVICIO , LO RECOMIENDO MUCHO !!
Genuine Expedia guest review
Other trip Nov 9, 2015
A Traveler
MX
4.0 / 5Excellent
Agradable estancia por 2 noches. Bueno y barato. Me regalaron desayuno continental
Genuine Expedia guest review
Other trip Nov 7, 2015
GERMAN
MX
4.0 / 5Excellent
Servicio de Restauran bueno y precio accesible
Genuine Hotels.com guest review
2 night romance trip Oct 30, 2015
Paulo
MX
5.0 / 5Outstanding
"Muy buena estancia"
Magnifico
Genuine Hotels.com guest review
3 night romance trip Oct 26, 2015
Fernando
MX
4.0 / 5Excellent
"Buena opción. Nada del otro mundo pero es cómodo"
Esta limpio, esta en buena ubicación. Se ve viejo por fuera pero por dentro esta recién remodelado. El elevador es lo peor que hay en el hotel ya que se atora y da un brinco cada ves que para en algún piso.
Genuine Expedia guest review
Other trip Oct 30, 2015
Cynthia
MX
5.0 / 5Outstanding
"Cómodas habitaciones"
La habitación es bastante amplia y cuenta con un cómodo sillón que no había considerado.
Genuine Hotels.com guest review
1 night romance trip Oct 23, 2015
Omar
MX
4.0 / 5Excellent
"un hotel muy agradable"
es un hotel tranquilo, en una buena ubicacion con un servicio muy agradable por parte del personal del mismo. tiene la ventaja de encontrarse cercano a el transporte publico
Genuine Expedia guest review
Other trip Oct 29, 2015
A Traveler
MX
4.0 / 5Excellent
Todo estuvo muy bien. El servicio es bueno y gentil. La habitación tiene lo esencial, pero las almohadas eran incómodas. Les hace falta lámparas en los burós porque la luz es muy baja.
Genuine Hotels.com guest review
1 night business trip Oct 23, 2015
A Traveler
MX
4.0 / 5Excellent
"Buena ubicación y cómodo."
Estuvimos alojados la primera semana de octubre en el Hotel Astor con familia. El hotel es muy cómodo y está muy bien ubicado, cerca a la Av Paseo de la Reforma, cerca caminando a una estación de metro y al centro. En general recomiendo el hotel.
Genuine Hotels.com guest review
3 night family trip Oct 3, 2015
JOSE V
CO
4.0 / 5Excellent
"Muy buena opción!"
Viaje de última hora a la Ciudad de México por motivos de trabajo. La noche antes del vuelo, buscaba hoteles por la zona de Reforma: nada, no hay vacantes. De pronto, encuentro en expedia el Hotel Astor. Quedaba solo una habitación. Sí, dije. No es momento para ponerme exigente. Ya a estas horas, lo que sea. Al día siguiente estaba en el lobby, registrándome. Los exteriores del hotel, el restaurante y el vestíbulo son un poco precarios. Típico de un hotel de pocas estrellas. Pero al ver mi habitación, oh sorpresa: buen gusto en el decorado, moderno y muy confortable, el baño con todos sus detalles, todo funciona bien. Limpieza y comodidad, excelente atención del personal y, sobre todo, muy buen precio.
Genuine Expedia guest review
Other trip Oct 26, 2015
A Traveler
MX
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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