All hotels in Mexico City, Distrito Federal, Mexico
1 room, 2 adults
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Antonio Caso, 83 - Col. San Rafael,, entre Insurgentes y Reforma, Mexico City, DF, 06470, Mexico, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 143 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    3.9
  • Comfort
    4.1
  • Condition
    4.2
  • Neighborhood
    3.9
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4.0 / 5Excellent
"Not recommending this hotel"
Overall was ok. The staff was friendly and helpful. However, the location is not the safest. Outside there is two bus stops so there is "sketchy" people walking around. The beds were to hard and firm. Some of the blankets had stains and cigarette wholes. The toilet was not working and you had to flush couple of times for it to go down. There is noise from outside neighbors. Overall ok, but not recommending to friends or family.
Genuine Hotels.com guest review
9 night romance trip Aug 7, 2015
Carmen
US
5.0 / 5Outstanding
"Nice location and staff"
We were there for 4 days, the location is close to public transportation like buses and subway as well . The have taxi services every were. The experience was very good and breakfast is excellent.
Genuine Expedia guest review
Other trip May 11, 2015
Claudio
US
4.0 / 5Excellent
"Autor Hotel, México City"
Excellent location, nice rooms and god price, overall it was indeed a good experience, they also have a small restaurant, very clean and good meals.
Genuine Expedia guest review
Other trip Apr 2, 2015
Pedro
US
5.0 / 5Outstanding
"Incredible value"
Nice, clean hotel in an "ok" (not great) neighborhood. It's important to get a room which faces the interior because there's a noisy street out front. Free, easily accessible parking and an adequate restaurant. The bed was quite firm, might be a problem for some guests, but I prefer firm to lumpy or saggy. Good heat and air conditioning. I arrived on a late flight (11:30 pm) and my Expedia reservation was fine.
Genuine Expedia guest review
Other trip Mar 19, 2015
Richard
US
5.0 / 5Outstanding
Great hotel, clean and quiet in central area. Close to mayor busses. Nice room.
Genuine Expedia guest review
Other trip Mar 3, 2015
A Traveler
US
2.0 / 5Fair
"Not very good"
The hotel is close to Reforma, however it is located in a not very good neighborhood. Sometimes we were limited to go out during the night because of the location. The price is very good for the hotel... But is not an amazing deal. If I'm going back to Mexico City.. Definitely I'm not going back to this hotel. Staff personal is kind of rude. Totally unexpected for the rest of the city that is absolutely amazing.
Genuine Expedia guest review
Other trip Feb 14, 2015
kamoreno2003
US
4.0 / 5Excellent
"Clean Modern Hotel in San Rafel"
The beds and pillows are incredibly stiff. The pillows were really uncomfortable but everything else was great. They staff was very friendly even if English is very difficult for them.
Genuine Hotels.com guest review
6 night romance trip Dec 26, 2014
Anthony
US
3.0 / 5Good
Went there for work. Overall the Hotel work well. Restaurant was good. The area seemed safe.
Genuine Expedia guest review
Other trip Dec 8, 2014
Bob
US
3.0 / 5Good
"Nice hotel"
The hotel is very well maintained despite the area in which it is located (very close to downtown). I wish the beds were more comfortable, but the staff was very friendly and helpful.
Genuine Expedia guest review
Other trip Nov 28, 2014
A Traveler
US
2.0 / 5Fair
"Very un profissional staff in reception"
The recpetion stuff is very rude and unprofessional. They dont know anything about dealing with guests.have very bad attitude
Genuine Expedia guest review
Other trip Nov 27, 2014
A Traveler
US
3.0 / 5Good
"worth the nightly rate."
I travel to Mexico City all the time and I have my preferred hotel that i stay all the time, unfortunately that hotel was completely booked, so I chose this hotel because of the location...for the nightly rate it was worth it. the room was clean and the shower was excellent, cant tell you how many hotels in Mexico that I been to have small shower space, but the shower in the hotel was spacious and with long running hot water, there's an adjacent restaurant next door and the food was actually good. they even have room service. my only complaint was the bed....it was hard and uncomfortable. And reading other reviews for this hotel, it seems like this has been an ongoing complaint that the hotel should really look into. Location is OK, its a 20 min walk to La Zona Rosa. If you're travelling with kids, make sure the hotel gives you a room that the adult channels are blocked. I'm sure the hotel has that regulated tho. If my preferred hotel isn't completely booked, I would happily come back Hotel Astor.
Genuine Hotels.com guest review
2 night trip Sep 1, 2014
Luis
US
3.0 / 5Good
"In as few words as possible: " Ehh.""
Hotel looks pretty good, everything is electronic and upkept. The worst part is that the beds are very very very hard pillows seem to be stuffed with cloth and very hard as well, didn't feel safe walking on carpet. I thought do not disturb would mean no cleaning service but they kept knocking and coming in, but everyone was very nice. Neighborhood is worst part but things are prettt close so good for a few nights.
Genuine Hotels.com guest review
7 night trip with friends Aug 6, 2014
A Traveler
US
3.0 / 5Good
"ok.not a bad place."
nice hotel. nothing fancy. good location. close proximity to western union, cafe's, restaurants etc. i would stay here again based on the low price.
Genuine Hotels.com guest review
1 night trip Aug 13, 2014
A Traveler
US
4.0 / 5Excellent
The service was great. Everyone was very friendly, helpful and informative. The rooms where very clean and spacious. Nice big bathroom. On the down side the beds are hard as a rock so they very uncomfortable.
Genuine Hotels.com guest review
1 night trip Jul 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Centrally located"
Friendly and competent staff. Wonderful stay. To be' repeated
Genuine Expedia guest review
Other trip Feb 10, 2014
higjly recommed
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Cheap and nice"
All in all a good experience. Friendly staff, no problems. Would stay there again.
Genuine Hotels.com guest review
1 night family trip Dec 27, 2014
Stefan
MX
4.0 / 5Excellent
"Affordable hotel for a short stay in DF"
Good enough for my 2-night stay on a business trip. Heard from locals that the neighbourhood is not a good one, but I did not experience any difficulties. Receptionists speak English and was a great help to a non-Spanish speaker like me.
Genuine Hotels.com guest review
2 night business trip Nov 2, 2014
A Traveler
SG
3.0 / 5Good
"It's OK!!!"
Its a clean hotel with the bare minimum for your stay. The surrounding neighbourhood is not nice at all, but its close to Reforma Street (3 Blocks) wich is the major artery of the city.
Genuine Hotels.com guest review
2 night trip Oct 11, 2014
Alex M.
AS
1.0 / 5Poor
"Worst beds EVER!"
This hotel was the worst hotel experience of my life. The beds were unbelievable hard. Honestly not much difference than sleeping on the floor. The first night I could barely sleep due to how uncomfortable the beds were and the noise from the traffic. The next day we complained to the Front Desk who said all the beds were the same. We moved to another room that was interior so we could at least escape the noise. When we moved rooms we left a pair of headphones in the room. We asked every day until we left and never got them back. When I booked the room it included breakfast. Front Desk told us breakfast was not included and gave in after I showed the confirmation. The restaurant was closed on Christmas Day, which is understandable but they did nothing to compensate us for the breakfast we had to purchase elsewhere.The room was a "Junior Suite", supposedly with 2 King Size beds.. the room has two large double beds. They are not even Queen size. There's not even a fridge in the room, not even a note pad and pen.. I have no idea how they call this room a suite. Every question we asked the Front Desk we got a negative response. The Front Desk staff are either incredibly dumb or incredibly lazy. It's a waste of a good hotel. It has a good location and the hotel and rooms are nice and modern. It would be perfectly good hotel if they had better beds and a better staff!
Genuine Expedia guest review
Other trip Jan 7, 2014
Tina
CA
1.0 / 5Poor
"Book and Payed - When to check in - no ROOM"
I am trying to get a refund. I went to check in and the the hotel was full and would no honor my payment on hotels.com. It was midnight as well. CAN NOT BELIEVE IT! Trying to get my refund!
Genuine Hotels.com guest review
1 night business trip Dec 2, 2013
rafael gonzalez
MX

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Muy buena estancia"
Nos fue excelente, respecto al servicio del hotel ninguna queja de hecho queremos regresar por el excelente servicio lo malo pero fue con mi reservación es que reservamos con desayuno incluido y al llegar ahí nos dijeron que aquí en esta página no lo mencionaron de ahí en fuera bien
Genuine Hotels.com guest review
4 night romance trip Aug 13, 2015
Francisco Javier
MX
4.0 / 5Excellent
"Perfecto para descansar"
Hotel recomendado. Precio, Calidad, Ubicación.
Genuine Hotels.com guest review
1 night family trip Aug 14, 2015
Alfredo
MX
5.0 / 5Outstanding
"Volveremos a reservar."
Nos encantó lo bien conservado que se encuentra el hotel. Aunque sólo un detalle con el agua en las regaderas al parecer había poca presión. Pero en general todo muy bien.
Genuine Hotels.com guest review
3 night romance trip Aug 7, 2015
Fernando
MX
4.0 / 5Excellent
"Muy recomendable"
Muy recomendable
Genuine Hotels.com guest review
1 night romance trip Jul 31, 2015
A Traveler
MX
4.0 / 5Excellent
Bien en general. Habitaciones limpias y remodeladas
Genuine Hotels.com guest review
2 night romance trip Jul 10, 2015
A Traveler
MX
4.0 / 5Excellent
"Buen servicio, buena ubicacion"
Buena Ubicación pero desgraciadamente había un bloqueo y fue difícil llegar al hotel
Genuine Hotels.com guest review
2 night family trip Jul 10, 2015
A Traveler
MX
4.0 / 5Excellent
muy bien
Genuine Hotels.com guest review
2 night business trip Jul 10, 2015
A Traveler
MX
5.0 / 5Outstanding
"Excelente"
Muy bonito hotel, excelente zona. Fui por una noche y quería un hotel barato y que no fuera un motel. A pesar de que el precio es hasta tres veces más de lo que te cobran muchos otros "hoteles", considero que vale la pena el costo ya que tiene un muy buen ambiente familiar y el hotel es muy cómodo y muy bonito. Definitivamente regresaré a una estancia más larga.
Genuine Hotels.com guest review
1 night business trip Jul 4, 2015
A Traveler
MX
5.0 / 5Outstanding
"exelente wifi"
Me fue muy bien, es excelente para una persona de negocios, el WIFI Internet funciona de maravillas, estuve una semana y todo perfecto, voy a regresar para quedarme 8 días mas.
Genuine Hotels.com guest review
1 night business trip Jun 30, 2015
Luis Andres
CO
4.0 / 5Excellent
"Buen Hotel Precio calidad"
Personal muy amable,desayuno pobre,esta muy cerca de lugares céntricos de Miraflores ,no tuvimos ningun problema con la reserva por mas que la efectuamos con varios meses de anticipación. Era lo esperado.
Genuine Hotels.com guest review
6 night romance trip Jun 1, 2015
jorge alberto
AR
5.0 / 5Outstanding
"Recomendado"
La estancia fue muy placentera, muy buena relacion calidad precio.
Genuine Hotels.com guest review
2 night trip with friends Jun 26, 2015
Rigoberto
MX
4.0 / 5Excellent
Muy buen hotel,
Genuine Hotels.com guest review
1 night romance trip Jun 28, 2015
Hugo
MX
5.0 / 5Outstanding
Muy limpio, las instalaciones muy cómodas, la ubicación esta perfecta .
Genuine Hotels.com guest review
3 night romance trip Jan 16, 2015
Luis Arturo
MX
5.0 / 5Outstanding
"Excelente!"
Recomendable. Todo nuevo. Muy comodo, centrico, y muy buen precio para lo que es.
Genuine Hotels.com guest review
2 night business trip Jun 16, 2015
A Traveler
MX
4.0 / 5Excellent
Me gusta el hotel y Sus tarifas
Genuine Hotels.com guest review
1 night trip Jun 13, 2015
CARLOS ARTURO
MX
5.0 / 5Outstanding
"Agusto"
Muy agusto y limpia la habitación
Genuine Hotels.com guest review
1 night trip May 24, 2015
victor
MX
3.0 / 5Good
"Muy buen hotel."
Excelente hotel cómodo, bonito y moderno
Genuine Hotels.com guest review
1 night romance trip May 22, 2015
Jesus Antonio
MX
5.0 / 5Outstanding
"BUENA"
AUNQUE FUE BREVE FUE PLACENTERA, TODO EN ORDEN EL PERSONAL AMABLE MUY SERVICIALES, LA COMIDA DEL RESTAURANT A PRECIOS MUY ACCESIBLES Y MUY RICA, EL SERVICIO AL CUARTO MUY RAPIDO Y TODO MUY BIEN.
Genuine Expedia guest review
Other trip May 22, 2015
CHRIS
MX
3.0 / 5Good
"Sans charme"
Photos très belles mais hotel décevant Surtout la salle de bain, évier bouché et porté cognant les WC.
Genuine Hotels.com guest review
2 night romance trip May 1, 2015
NADIA
FR
4.0 / 5Excellent
"Excelente costo/beneficio a metros de Reforma."
Hotel remodelado recientemente, con habitaciones muy limpias y bonitas. Las camas un poco incómodas con colchones no muy parejos (les falta un cambio a los colchones). La zona es buena, aunque no es la más bonita. Está a unos pasos de la estación de metrobus y muy cerca del centro de la Cd. de México. El trato es bueno a secas. Solicitamos hielo y nos dijeron que tenía un costo adicional... ¡HIELO!
Genuine Hotels.com guest review
3 night romance trip Apr 2, 2015
LUIS GUILLERMO
MX
4.0 / 5Excellent
"Hotel centrico de costo accesible"
Estuve dos noches y todo perfecto. Lo único que no me gusto, fue que el baño que tienen en donde esta la recepción, esta muy sucio. Y las almohadas y colchón muy duro. Poco comodo
Genuine Expedia guest review
Other trip Apr 29, 2015
Sofia
MX
5.0 / 5Outstanding
"BBBB!!!"
BUENO BONITO, BARATO Y BIEN UBICADO!!! ES UNA BUENA OPCION PARA TODOS
Genuine Expedia guest review
Other trip Apr 27, 2015
A Traveler
MX
5.0 / 5Outstanding
"总体不错"
因为是长期住,没有地方晒衣服。
Genuine Hotels.com guest review
4 night trip Apr 16, 2015
nick
CN
4.0 / 5Excellent
"Hotel agradable y cómodo con personal muy amable."
Mi estancia fue buena y agradable, solo necesitan esmerarse un poco en la comida y renovar toallas y sábanas.
Genuine Expedia guest review
Other trip Apr 15, 2015
A Traveler
MX
5.0 / 5Outstanding
"las maracuchas"
Lo recomiendo pero sin desayuno todos los dias pan con huevo el hotel es bello limpio cerca de todo
Genuine Hotels.com guest review
7 night business trip Apr 2, 2015
joselin
VE
4.0 / 5Excellent
"Hotel familiar muy bien ubicado y comodo"
El hotel me parecio muy como y muy bien ubicado muy cerca del Paseo de la Reforma cerca de restaurants de todo tipo de comida y de facil acceso a las diferentes modalidades de trasnporte (Taxi, Metrobus, Metro).
Genuine Expedia guest review
Other trip Apr 7, 2015
A Traveler
MX
4.0 / 5Excellent
"Bueno para descanzar"
Muy buen hotel, para ir a descazar buena ubicación, si tienes como trasporte , ya que esta algo retirado las líneas de metro, pero hotel buen precio, buenas instalaciones,
Genuine Expedia guest review
Other trip Mar 31, 2015
A Traveler
MX
3.0 / 5Good
"Mejor formación del personal de recepción."
Mejor preparación del personal. No sabían emitir una simple factura. De hecho no la emitieron a nombre de la empresa. Pusieron los citados datos en observaciones.
Genuine Hotels.com guest review
2 night business trip Mar 27, 2015
José Ramón
ES
5.0 / 5Outstanding
Great experience overall. Modern and clean. The maids cleaned daily. Only recomendación would be for them to vacuum the carpets more regularly (found many long hairs in the carpets that stuck to my socks).
Genuine Expedia guest review
Other trip Mar 26, 2015
A Traveler
MX
5.0 / 5Outstanding
"Muy agradable y a muy pocos minutos del centro"
Habitaciones muy limpias, cómodo, agradable para turistas o de negocios
Genuine Expedia guest review
Other trip Mar 20, 2015
Rene
MX
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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