All hotels in Mexico City, Distrito Federal, Mexico
1 room, 2 adults
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Juan Salvador Agraz No. 69, Mexico City, DF, 05348, Mexico, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.9 / 5Good

Score breakdown (from 197 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    3.9
  • Comfort
    4.1
  • Condition
    4.3
  • Neighborhood
    4.8
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5.0 / 5Outstanding
"Good deal for the price"
Clean rooms, good service, nice area.
Genuine Hotels.com guest review
4 night family trip Nov 12, 2015
A Traveler
US
2.0 / 5Fair
"Santa Fe Mexico"
the shower has no hot water, when I did my reservation it showed "free parking" and when I did check out the charge for the parking.
Genuine Expedia guest review
Other trip Mar 1, 2015
Victor
US
5.0 / 5Outstanding
"Nice and close to my family address"
Was good people dependable and cortecy all time I like your service I will be back when I travel to Mexico City but I would like the suites next time
Genuine Expedia guest review
Other trip Feb 17, 2015
atilano/Ati
US
5.0 / 5Outstanding
"Awesome hotel-cold/hot showers&thin walls.Returnin"
I just don´t know what Mexicans have that make you feel so welcomed and the level of friendliness is like I have never seen in all my world travels (seasoned traveler). This hotel is well located (business), safe area, next to a big mall, modern, working WIFI, awesome included breakfast (have some chilaquiles). Only 2 complaints: Hotels.com states that valet parking is free (not). They charge 80 pesos (like 5 dlls a day) for parking. Which is nothing but better clear that one out. The other issue is water, the hotel needs to address this issue, you freeze to death and then you get scalded with their changing temperature shower. It was funny at first but for long stays gets in your nerves. It is not a deterrent though to stay at this hotel. Ohh yes the walls are so thin you can hear the couple next door "chatting". Still I will stay here next time I go to Mexico City.
Genuine Hotels.com guest review
2 night business trip Jan 30, 2015
A Traveler
US
2.0 / 5Fair
"Not very Nice"
Fire Alarm sounds Every Morning, Sometimes Three times!!! Closets Are way too smaall to keep even a 3 day trip clothes!!
Genuine Expedia guest review
Other trip Jan 26, 2015
A Traveler
US
4.0 / 5Excellent
Good location in Santa fe. Room size is comfortable
Genuine Expedia guest review
Other trip Oct 17, 2014
Kamal
US
4.0 / 5Excellent
Good location close to the commercial center in santa fe
Genuine Expedia guest review
Other trip Oct 17, 2014
Kamal
US
2.0 / 5Fair
We requested a clothes iron, and they never brought one, and when we called again, they stated they did not have one. We requested water and forgot to bring it, we called again 20 minutes later and then they brought it. We requested a luggage cart, to bring down luggage and it never came. The room did not have shampoo. the dinning room was dirty We expressed our frustration with the receptionist and did not even get an apology. Despite the fact the hotel is beautiful, we will NEVER return. thanks
Genuine Expedia guest review
Other trip Oct 3, 2014
A Traveler
US
5.0 / 5Outstanding
Wi-fi wasn't working most of the time
Genuine Hotels.com guest review
1 night trip with friends Aug 30, 2014
A Traveler
US
3.0 / 5Good
"Practical for business"
If you go for a quick stay at Santa Fe, it is a great deal and you get to rest for the night in a clean and simple room.
Genuine Expedia guest review
Other trip Jun 7, 2014
A Traveler
US
3.0 / 5Good
"Good locations"
The hotel is located near a major shopping mall in the Santa Fe area... Santa Fe is nice but if you don't have anything to do in this area then I recommend booking another hotel because its a bit far away from the airport and from the historic district in Mexico City... the rooms are small and have just the basic stuff because the hotel seems to be tailored for executives who travel on business... negotiate a taxi rate before going anywhere as they claim to have a standard fare but each taxi I took charged me whatever they felt like it within a range... The staff was friendly enough and there is a complimentary continental breakfast that was ok... although there is a Starbucks just outside the hotel... water pressure is a problem in Mexico City so with a room on the 5th floor, hot water barely made it to my bathroom... the internet is also free but it is one of the worst I've ever experienced even cheaper motels in the US have faster connections... as a bad note, the hotel had a bachelor party on the floor above mine so I couldn't get any sleep and my complaints fell on deaf ears because it was a paid event...
Genuine Hotels.com guest review
3 night business trip May 27, 2014
A Traveler
US
2.0 / 5Fair
"in the center of corporate buildings.."
bad experience...... our reservation was not in their systems and they didn't even try to help us by calling the agency, they wanted to charge a lot of money to make a phone call and they wouldn't respect the same booking price from the date we bought the reservation... and after all the room toilet had a terrible smell and they never fixed it.... bad hotel..
Genuine Expedia guest review
Other trip Mar 15, 2014
A Traveler
US
2.0 / 5Fair
"City Express, bad attitude"
Anybody can have issues with reservations done. It is up to the Hotel you stay to help you. City Express is not that case. They will treat you with the attitude "it is not my problem" and leaves you in your own, which is terrible if you are a foreigner. Maintenance seems to put a bandaid to any issues they find. The room was smelling bad and eventhough I reported the issue three times the only thing they did was to put a deodorant which gave us a headache. No customer attention.
Genuine Expedia guest review
Other trip Mar 15, 2014
Jose
US
4.0 / 5Excellent
Great location. Gerat value. Beds not very comfortable unfortunately (too hard)
Genuine Hotels.com guest review
2 night trip Feb 18, 2014
lola
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Good Service and Clean"
Good Service and Clean, new installations.
Genuine Hotels.com guest review
4 night family trip Dec 15, 2014
A Traveler
MX
4.0 / 5Excellent
"Above expectation"
great stay. close to shops bars in Santa Fe area. clean, convenient and good staff
Genuine Expedia guest review
Other trip Nov 20, 2014
PM
CA
4.0 / 5Excellent
"Great stay for one night"
It was good, excellent price. I only had some problems with the shower, the water was intermitent.
Genuine Hotels.com guest review
1 night trip Jul 26, 2014
Sergio
MX
4.0 / 5Excellent
"Excelet condition of the rooms"
Perfect location and services for the price
Genuine Hotels.com guest review
1 night trip Jun 14, 2014
Jorge B.
MX
4.0 / 5Excellent
"Nice, modern, basic hotel...best deal in the area"
Great choice for the area if you want just a nice, clean, new and modern hotel. The best "deal" in the area.
Genuine Hotels.com guest review
1 night trip May 31, 2014
Jordi
MX
5.0 / 5Outstanding
"simple but nice"
great value, perfect location
Genuine Hotels.com guest review
1 night business trip Feb 26, 2014
Alvarp
MX

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Lo que no me gustó"
El Internet no fue estable y no te avisan que el estacionamiento tiene costo adicional.
Genuine Hotels.com guest review
4 night family trip Dec 29, 2015
angel pedro
MX
5.0 / 5Outstanding
"Muy bien todo"
Muy buen hotel y hoteles.com esta super bien nada de batallar estubo genial
Genuine Hotels.com guest review
1 night romance trip Dec 11, 2015
Angelica Janeth
MX
5.0 / 5Outstanding
Muy bueno
Genuine Hotels.com guest review
1 night romance trip Oct 2, 2015
A Traveler
MX
4.0 / 5Excellent
"Bueno en general"
buen hotel, excelente ubicación, buenas instalaciones, el único detalle es que las recamaristas son algo distraídas y no dejabas cosas completas, un día fue el shampoo y otro día las toallas, WiFi fallo durante toda mi estancia, el desayuno algo malo la verdad, por el precio de la habitación creo que podrían mejorarlo y ofrecer más opciones en el desayuno incluido ya que el restaurante es algo caro
Genuine Hotels.com guest review
4 night business trip Dec 7, 2015
Salvador
MX
1.0 / 5Poor
"Mal servicio"
Mal porque no nos dijeron que el estacionamiento no estaba incluido y las habitaciones están muy pequeñas y nada comodas
Genuine Hotels.com guest review
2 night family trip Nov 27, 2015
A Traveler
MX
4.0 / 5Excellent
Muy buena ubicación cerca del centro comercial santa fe. El hotel muy limpio, cómodo. Lo único malo es que el estacionamiento tiene un costo de 80 pesos diarios. Fuera de eso, todo excelente.
Genuine Hotels.com guest review
1 night trip Nov 7, 2015
A Traveler
MX
4.0 / 5Excellent
"Precio razonable en Santa Fe."
Muy buen hotel en el segmento
Genuine Hotels.com guest review
3 night romance trip Oct 29, 2015
Fernando
MX
5.0 / 5Outstanding
"Excelente"
Me encanto
Genuine Hotels.com guest review
1 night family trip Nov 1, 2015
A Traveler
MX
2.0 / 5Fair
"Decepcionante servicio"
Primero me dieron una habitación que ya estaba ocupada. Al día siguiente una camarera entro a mi cuarto sin pedir permiso mientras estaba yo ahí. La actitud del personal ante todo esto fue fue muy mala ya que pidieron "disculpas" pero no ofrecieron forma de solucionarlo. También tuve problema para que me dieran mi factura. Sus desayunos incluidos son horribles.
Genuine Expedia guest review
Other trip Nov 2, 2015
Gabriela
MX
4.0 / 5Excellent
Buena relación precio vs. calidad
Genuine Hotels.com guest review
1 night family trip Oct 24, 2015
Olga
MX
4.0 / 5Excellent
"Hotel confortable"
Bien, habitacion comoda, buen servicio del staff
Genuine Hotels.com guest review
1 night business trip Oct 23, 2015
A Traveler
MX
5.0 / 5Outstanding
"Mejor de lo que esperaba"
Superó mis expectativas.
Genuine Hotels.com guest review
2 night business trip Oct 21, 2015
Mauricio
MX
5.0 / 5Outstanding
"Cerca de muchos restaurantes y ubicacion"
Fue rápida pero placentera las instalaciones limpias y con mucha seguridad
Genuine Expedia guest review
Other trip Oct 17, 2015
A Traveler
MX
4.0 / 5Excellent
Muy bonito y buena atención, barato, limpio, accesible
Genuine Expedia guest review
Other trip Oct 15, 2015
A Traveler
MX
5.0 / 5Outstanding
"Un hotel ejecutivo muy bueno en Santa Fe"
por el precio y la ubicación es un hotel muy bueno en Santa Fe, y esta en muy buenas condiciones
Genuine Expedia guest review
Other trip Oct 12, 2015
A Traveler
MX
5.0 / 5Outstanding
Excelente hotel lo único es que el Check in me lo hicieron hasta después de las 3:30 cuando que el hotel maneja el Check in las 24 horas
Genuine Hotels.com guest review
2 night trip with friends Oct 10, 2015
HECTOR A
MX
5.0 / 5Outstanding
"HOTEL EN LA MEJOR ZONA DE MÉXICO"
MI FAMILIA Y YO DISFRUTAMOS VERDADERAMENTE DE LA ESTANCIA PUES DESCANSAMOS MARAVILLOSAMENTE BIEN Y EL DESAYUNO QUE INCLUYE ES DE MUY BUEN CALIDAD.
Genuine Expedia guest review
Other trip Oct 8, 2015
A Traveler
MX
4.0 / 5Excellent
"Muy confortable hotel y excelente precio"
Muy bien
Genuine Hotels.com guest review
2 night family trip Sep 25, 2015
Mario Alberto
MX
4.0 / 5Excellent
Excelente ubicación, muy buena atención , ideal por si tienes vuelta a la zona de Santa Fé
Genuine Hotels.com guest review
1 night business trip Sep 21, 2015
ARACELY
MX
5.0 / 5Outstanding
"Excelente servicio e instalaciones"
El lugar es muy comodo, habitaciones limpias y con todos los servicios. Cerca de centros comerciales.
Genuine Expedia guest review
Other trip Sep 21, 2015
Nury
MX
4.0 / 5Excellent
"Excelente relación calidad-precio"
Excelente ubicación en Santa Fe, con muchos restaurantes alrededor. Solo el baño me pareció un poco pequeño y básico.
Genuine Hotels.com guest review
1 night family trip Sep 18, 2015
A Traveler
MX
3.0 / 5Good
No tenían la habitación lista cuando llegamos a registrarnos. Nos pidieron que regresaramos a las 3 de la tarde para que nos dieran la habitación y no la tuvieron lista hasta las 4:30.
Genuine Hotels.com guest review
1 night family trip Sep 5, 2015
A Traveler
MX
5.0 / 5Outstanding
Se puede descansar muy bien. Muy silencioso.
Genuine Hotels.com guest review
1 night romance trip Sep 5, 2015
Ludwing
MX
4.0 / 5Excellent
El WC estaba descompuesto
Genuine Hotels.com guest review
1 night trip Sep 3, 2015
Audrey Gabriela
MX
4.0 / 5Excellent
Estuvimos de Trabajo en la zona, y es ideal para ahorrar tiempo. Creo que le falta un poco de donde acomodar ropa si va uno varios dias
Genuine Hotels.com guest review
4 night business trip Aug 30, 2015
Silvia
CR
5.0 / 5Outstanding
Todo perfecto, pero no tenían habitaciones cuando llegué (1pm) y después se olvidaron de que estaba esperando, hasta que volví a preguntar por mi habitación, estoy consciente de que entregan habitaciones a las 3pm pero el servicio al cliente lo es todo.
Genuine Hotels.com guest review
1 night trip Aug 27, 2015
Guillermo
MX
5.0 / 5Outstanding
"Cómodo y con todos los servicios"
Estuve dos noches, fui de trabajo y contaban con lo necesario, me pude desplazar fácilmente. Cerca del hotel hay restaurantes de todo tipo
Genuine Expedia guest review
Other trip Aug 31, 2015
A Traveler
MX
5.0 / 5Outstanding
"solo factura"
muy bien solo que solicite factura pero me dijeron que con ustedes la solicitara me puede decir como obtenerla.....gracias
Genuine Hotels.com guest review
4 night romance trip Aug 24, 2015
manuel
MX
4.0 / 5Excellent
"Cómodo y céntrico en santa Fe"
Excelente servicio el transporte dentro de la Zona, y súper amable el chofer!
Genuine Hotels.com guest review
1 night business trip Aug 26, 2015
Vanessa
MX
3.0 / 5Good
"Bien"
Todo muy agradable excepto por el desayuno. No es muy bueno.
Genuine Hotels.com guest review
1 night family trip Aug 22, 2015
A Traveler
MX
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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